How To Choose A How To Choose A ProviderProvider

Presented By:Presented By: Bob Sattler Bob Sattler

The Planning PlaceThe Planning Place

The Prep WorkThe Prep Work

What Are You Looking For . . .What Are You Looking For . . . In how your family member is In how your family member is

supported?supported? In the characteristics of the In the characteristics of the

organization providing supportsorganization providing supports

What Information Should You What Information Should You Provide About . . .Provide About . . .

Maintaining and Building Maintaining and Building RelationshipsRelationships

What Is Important To and For Your What Is Important To and For Your Family MemberFamily Member

How To Support The PersonHow To Support The Person

Tools For Tools For Presenting InformationPresenting Information

Person Centered DescriptionsPerson Centered DescriptionsFinding New Supports Finding New Supports Making A Good MatchMaking A Good Match

Person Centered DescriptionsPerson Centered Descriptions Developed by the Developed by the

person and people person and people who care and support who care and support him/herhim/her

Provides a Provides a comprehensive comprehensive snapshot of a personsnapshot of a person

Gives detailed Gives detailed information to prevent information to prevent “reinventing the “reinventing the wheel” syndromewheel” syndrome

Making A MatchMaking A Match Supports Wanted and Supports Wanted and

NeededNeeded Skills NeededSkills Needed Personality Personality

Characteristics Characteristics NeededNeeded

Personality Personality Characteristics That Characteristics That Need To Be AbsentNeed To Be Absent

Shared Common Shared Common InterestsInterests

Finding New SupportsFinding New Supports

How The Person How The Person Wants/Doesn’t Want Wants/Doesn’t Want To LiveTo Live

How Their Day Is How Their Day Is SpentSpent

What Supports Are What Supports Are Needed For A Needed For A Successful DaySuccessful Day

How Are Supports How Are Supports FundedFunded

Roommate who:Wants to share food expense and wants to eat healthyKeeps their stuff picked-upLikes me and I like them

Staff who:Respect meFollow my direction on personal care routinesHelp me with cleaning, budgeting and getting to Dr. appts

Live near greenhouse-possible job opportunity

Accessible home or apartment

Quiet safe neighborhood & not a lot of kids

Future OptionsFuture Options

Option 1Option 1 Option 2Option 2 Option 3Option 3 Option 4Option 4

Picture Of The Picture Of The Person’s LifePerson’s Life

How She/he How She/he Might Want Might Want To LiveTo Live

How Doable Is How Doable Is This OptionThis Option

Acceptance Acceptance By Significant By Significant OthersOthers

It’s Likely It’s Likely CostCost

Supports Supports NeededNeeded

Skills Skills

NeededNeeded

Personality Personality Characteristics Characteristics

NeededNeeded

Personality Personality Characteristics Characteristics

Not NeededNot Needed

Shared Shared InterestsInterests

Share driving Share driving and riding and riding from Portland from Portland to Salemto Salem

A “walking A “walking buddy” in mybuddy” in my neighborhoodneighborhood

Provide good Provide good care of my care of my lawn and yardlawn and yard

Safe driving Safe driving while talkingwhile talkingOk with Ok with driving fast, driving fast, but safebut safe

Knows of safe Knows of safe walking trailswalking trailsWilling to go Willing to go slowslow

Get rid of Get rid of weeds but not weeds but not using poisonusing poisonAttention to Attention to detailsdetails

TalkativeTalkativeLikes to share Likes to share about their lifeabout their lifeOpenOpen

Encouraging, but Encouraging, but firmfirmPersistentPersistentOk with hearing Ok with hearing frequent whiningfrequent whining

Good humoredGood humoredPatientPatientOpen to hearing Open to hearing my ideasmy ideas

QuietQuietPrivatePrivateBackseat DriverBackseat Driver

Demeaning and Demeaning and demandingdemandingUnmotivatedUnmotivatedInconsistentInconsistent

Doesn’t like Doesn’t like being outsidebeing outsideComplainerComplainerControllingControlling

GardeningGardeningSinging to Singing to the radio, the radio, loudlyloudly

Looking at Looking at interesting interesting yards and yards and gardensgardensTalking Talking about current about current events (local events (local mostly)mostly)

Native plantsNative plants““old” old” varieties of varieties of plantsplants

A Match To Support SherrieA Match To Support Sherrie

Preparing A Match ProfilePreparing A Match Profile

In your group, use the Person Centered In your group, use the Person Centered Description and determine at least three Description and determine at least three things for each of the following categoriesthings for each of the following categories Supports wanted and neededSupports wanted and needed Skills neededSkills needed Personality Characteristics neededPersonality Characteristics needed Personality Characteristics that should be Personality Characteristics that should be

absentabsent Shared common interestsShared common interests

Supports Supports NeededNeeded

Skills NeededSkills Needed Personality Personality CharacteristicCharacteristic

s Neededs Needed

Personality Personality CharacteristicCharacteristics Not Neededs Not Needed

Shared Shared InterestsInterests

Matching Profile

Screening OrganizationsScreening Organizations

Health And Safety Health And Safety Stability Of OrganizationStability Of OrganizationMeeting Quality Assurance StandardsMeeting Quality Assurance StandardsQuality Of LifeQuality Of Life

Health & SafetyHealth & Safety

Incidents of Mistreatment, Abuse, Incidents of Mistreatment, Abuse, Neglect, ExploitationNeglect, Exploitation

Critical IncidentsCritical Incidents

Stability Of The OrganizationStability Of The Organization

How Long In BusinessHow Long In BusinessFundingFundingStaff TurnoverStaff TurnoverLong Term PlanningLong Term PlanningReputationReputation

Meeting RequirementsMeeting Requirements

Current Quality StatusCurrent Quality StatusPast Three EvaluationsPast Three Evaluations Internal ProcessesInternal Processes

Quality Of LifeQuality Of Life

Input from People/Families ServedInput from People/Families ServedService Delivery StructureService Delivery StructureBuilding Community ConnectionsBuilding Community Connections

The InterviewThe Interview

Using the questions developed in your Using the questions developed in your group, interview the potential Service group, interview the potential Service Providers.Providers.

Now . . .Now . . .

What Did You Notice?What Did You Notice?What Did You Learn?What Did You Learn?Who Did You Rule Out? Why?Who Did You Rule Out? Why?Who Would You Be Interested In Who Would You Be Interested In

Meeting With Again? Why?Meeting With Again? Why?

ToursTours

How Many Options Are Available To How Many Options Are Available To You?You?

What Does The Home Look Like?What Does The Home Look Like?Accessibility Of The Home?Accessibility Of The Home?How Accessible To The Community?How Accessible To The Community?

ReferencesReferences

From Persons ServedFrom Persons ServedFrom Family MembersFrom Family MembersFrom Direct Care ProvidersFrom Direct Care Providers

The DecisionThe Decision

Helping The Person DecideHelping The Person DecideLetting Others KnowLetting Others KnowTransition PlanningTransition Planning

Visit ScheduleVisit ScheduleOvernight VisitsOvernight VisitsMovingMoving

Maintaining ContactMaintaining Contact

Establish A Working RelationshipEstablish A Working RelationshipRespecting Each OtherRespecting Each OtherAccountabilityAccountability

When Problems AriseWhen Problems Arise

Early Warning SignsEarly Warning SignsMeetingsMeetingsAction StepsAction Steps

ResolutionsResolutionsGrievances/AppealsGrievances/AppealsMoving ForwardMoving Forward