How To Develop a Transit Development Plan and Why · 2/23/2012 · How To Develop a Transit Development Plan and Why CUTR Webinar February 23, 2012 Center for Urban Transportation

2/23/2012

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How To Develop a Transit Development Plan and Why

CUTR WebinarFebruary 23, 2012

Center for Urban Transportation - National Center for Transit Research

Rob GreggWilliam Morris

Transit Developm

entt Planning -CU

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Transit Developm

ent

Why a TDP?

“If you don't know t Planning -CU

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where you are going, you will probably end up somewhere else”

-Lawrence J. Peter

Transit Developm

ent

Today’s Presentation

I. Introduction – What we have going in Florida

II. Major elements of a TDPt Planning -CU

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III. Why do a TDP – Part One

IV. Relevance: Community, Data and Apple Pie

V. Involvement – Everybody needs somebody

VI. Performance and Benchmarking leads to action

VII F di Wh d TDP P TVII.Funding or Why do a TDP Part Two

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Transit Developm

ent

341.052 Public transit block grant program; administration; eligible projects; limitation.--(1) There is created a public transit block grant program which shall be administered by the department. Block grant funds shall only be provided to "Section 9“ (5307) providers and "Section 18" (5311) providers designated by the United States Department of Transportation and community transportation coordinators as defined in chapter 427. t Planning -

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community transportation coordinators as defined in chapter 427. Eligible providers must establish public transportation development plans consistent, to the maximum extent feasible, with approved local government comprehensive plans of the units of local government in which the provider is located. In developing public transportation development plans, eligible providers must solicit comments from regional workforce boards established under chapter 445. The development plans must address how the public transit provider will work with the appropriate regional workforce board to provide services to participants in the welfare workforce board to provide services to participants in the welfare transition program. Eligible providers must provide information to the regional workforce board serving the county in which the provider is located regarding the availability of transportation services to assist program participants.

Transit Developm

entFDOT TDP Rule Synopsis

Florida Administrative Code: Rule 14-73.001 Planning, Development, and

Operational Guidance Ten Year Horizon

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Must Be Approved by FDOT Public Involvement Process

Approved PIP Workforce / MPO Involvement

Situational Appraisal Effects of Land Use, Local /

Regional Plans, Trends, Organizational

Performance Monitoring Finance Plan Cap & Op Detailed List of Projects Including

Candidate Projects

Annual Update Report Accomplishments Revisions / Tenth Year

Submission & DeadlinesIssues, Technology

Demand Estimation New FDOT Modeling Tool or

Approved Methodology

Land / Urban Design Impact on Services

September 1st

Approved by last of December Major Update every 5 Years FDOT Funds Lost if Deadlines not

met

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Transit Developm

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Major Elements of a TDP

Community Profile – Vision

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Goals, O

bjectives & P

ublic Involvem

ent

Existing System Analysis

Situation AppraisalNeeds, Issues, and Opportunities

Service Alternatives ‐ Priorities Policies

Pu

Five‐Ten Year Planning EstimatesCapital / Operating

Mobility Action Program“MAP”

Transit Developm

ent BusinessBusiness OptimizationOptimization CustomerCustomer MotivationMotivation OpportunityOpportunityt Planning -CU

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Business

PlanInvestments

Marketing

Products

ROI

Business

PlanInvestments

Marketing

Products

ROI

Optimization

Efficiency

Coordination

Partnerships

Optimization

Efficiency

Coordination

Partnerships

Customer

ServiceQuality

Value

Perception

Customer

ServiceQuality

Value

Perception

Motivation

Value

Teamwork

Success

Passion

Motivation

Value

Teamwork

Success

Passion

Opportunity

$

$

$

Opportunity

$

$

$

Why A TDP?

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Transit Developm

ent

Service

Process

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Vision

PassionOpportunity

Passion

Transit Developm

ent Economy

Start with Values & Vision of Community and Region

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MobilityVision

Energy

Environment

Equity

Emergency

q y

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Transit Developm

ent

The “E’s” in Mobilit-EEEEE

Economy (Job Access, Education, Business, Stimulus, etc.)E g

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Energy (Conservation, Dependency, Costs, Clean, Alternatives, etc.)Environment (Resources, Climate Change, Growth

Management, Land-Use, Sustainability, etc.)

Equity (Social Service, Dependent Markets, Seniors, Youth, Commuters, New Development etc.), p )

Emergency (Emergency Management, Evacuation, etc.)

TDP Relevance

A Creative Strategic Plan to Optimize Mobility

PeoplePeople

CommunityCommunity

• Vision• Character• Geography

• Markets• Demographics

MobilityMobility

• Behavior / Perceptions

• Service Types• Service Levels• Service Delivery

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Transit Developm

ent Provide an assessment of current services

Existing Existing Services and Services and Performance EvaluationPerformance Evaluation

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and analyze operational and financial performance measures to identify areas an agency is performing well in and areas that

may require greater attention.

Transit Developm

ent

A Tale of Two Cities – Who’s Ville and Who’s Done It Ville

Who’s Ville•Transit is considered a social service•Fleet is old and buses are breaking down

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•Operations is experiencing major overtime pay and labor issues•Maintenance complains that they are unable to repair buses to keep in service•Transit agency is often in the news and its mostly bad•Customers complain that service does not run on time•The General Manager is charging the staff to increase ridership

•Jurisdictions are annually threatening to end their Jurisdictions are annually threatening to end their funding for transit•The public complains that transit routes serve everyone but them

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Transit Developm

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A Tale of Two Cities – Who’s Ville and Who’s Done It Ville Who’s Done it Ville

•Recently completed a strategic plan to transition transit from a social service orientation to mobility management agency•Established a plan to maximize ARRA and other capital funds to replace busest Planning -

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replace buses•Launched a new employee relations program•Commissioned a master plan to determine facility needs now and in the future•Established a media relations plan to promote positive transit initiatives•Established a task force to deal with route and schedule changes

•Developed an outreach program for funding partners•Established new transit routes

Transit Developm

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What happened?Who’s Ville

UZA sq. miles = 80Pop = 106,482Buses in Fleet/VOMS = 31/22

Who’s Done It Ville

UZA sq. miles = 81Pop = 135,170Buses in Fleet/VOMS = 21/17P T i 748 392

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Passenger Trips = 1,779,819Rev Miles = 844,669Pas Trips/Hour = 24.11Operating Expenses = $4,203,402Fare box Recovery = 44.5%

Passenger Trips = 748,392Rev Miles = 1,054,436Pas Trips/Hour = 10.14Operating Expenses = $3,901,670Fare box Recovery = 18.9%

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Transit Developm

ent

Community Characteristics Unemployment

•Census Data•ESRIP l i D

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•Population Data•Household Data•Economic Data•Commute Data

Service Hierarchy – Trip Type

Think:MarketArea

Express

Light Rail

BRTFixed Route

Flex

Para-Transit

AreaCorridorModeSystem

Trip Type:•Work•Education•Health•Social•Urban Circulation•Rural

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Heavy Rail

Inter-State Arterials Local Access Public / Personal Transit

Road System Hierarchy

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Sample Frequency Table by RouteSample Frequency Table by Route

Sample Performance Data Table by RouteSample Performance Data Table by Route

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Sample Service Area Map Sample Service Area Map with Route Overlaywith Route Overlay

Sample Service Hours Sample Service Hours for Various Modesfor Various Modes

Type of Service Monday - Friday Saturday Sunday and Holidays

Bus Lines 4:30 a.m. – 3:15 a.m. 5 a.m. – 2 a.m. 6 a.m. – 1:15 a.m.

The Trolley 6:30 a.m. – 7 p.m. No Service No Service

Skyway 6 a.m. – 11 p.m. 10 a.m. – 11 p.m. Closed – except for special events

5 a.m. – 7 p.m. No Service No Service

6 a m 7 p m No Service No Service

Ride Request – Highlands/JIA Airport Shuttle

Ride Request – 6 a.m. – 7 p.m. No Service No Service

JTA Connexion Paratransit 5 a.m. – 10:30 p.m. 5 a.m. – 10:30 p.m. 6 a.m. – 8:30 a.m.

Marbon-Gran Park

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Your System Trends / Peer ComparisonsYour System Trends / Peer Comparisons

Trend Tables Peer Tables

Peer and Trend Peer and Trend

T d Peers (FY2007)

Annual Passenger Trips

$200

$400

$600

$800

$1,000

Trend 18%

Florence, SCOkaloosa, FL

West Bend, WIOpelika, AL

Brunswick, OHPeer Mean

St. Lucie, FLMartin, FL

Port Washington, WIHermitage, PA

Tuscalossa, ALBay, FL

Peers (FY2007)

$02005 2006 2007 2008 0 20 40

Westminster, MDo e ce, SC

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Transit Developm

ent

Events

Newsletters

Public Input Activities & StrategiesPublic Input Activities & Strategies

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Newsletters

Brochures/Flyers

Legal Advertisements

Mailings/Contact Lists

Websites

Other Advertising (television, radio, etc.)

23. In general, how satisfied are you with each of the following aspects of MCAT service?

Very Good

Good

Fair

Poor

Very Poor

Please circle the number that best

reflects your opinion

OnOn--Board Passenger SurveysBoard Passenger Surveys

a.

Days of service 5 4 3 2 1

b.

Hours of service

5

4

3

2

1

c.

Frequency of service (how often buses run)

5

4

3

2

1

d.

Convenience of routes (where buses go)

5

4

3

2

1

e.

Dependability of buses (on time)

5

4

3

2

1

f.

Travel time on buses

5

4

3

2

1

g.

Cost of riding the bus

5

4

3

2

1

h.

Availability of bus route information/maps

5

4

3

2

1

i.

Vehicle cleanliness and comfort

5

4

3

2

1

j.

Operator courtesy 5 4 3 2 1

k.

Safety on bus and at bus stops

5

4

3

2

1

l.

Convenience of transferring between buses

5

4

3

2

1

m.

Availability of bus stops and benches

5

4

3

2

1

n.

Quality of bus stops and benches

5

4

3

2

1

o. Usefulness of bus route information/maps 5

4

3

2

1

p. Your overall satisfaction with MCAT

5

4

3

2

1

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MCAT ON-BO ARD PASSENGER SURVEY DEAR VALUED M CAT RIDER: MCAT would like information about your trip and your opinion to help im prove its transit service. PLEASE take a few m inutes to com plete the following survey. P lease do not put your nam e or other identifying m arks on the survey. P lease check ( ) the correct box, write out, or circle your answers. Even if you do not com plete the survey, please return it to the bus driver, surveyor, or survey return box as you exit the bus. THANK YOU FOR YOUR COOPERATION! 1. W hich of the M CAT routes do you ride m ost frequently? (Please only ONE ) 1 ___ Route 1 4 ___Route 4 7 ___ Route 9 10 ___Beach Trolley 2 ___ Route 2 5 ___ Route 6 8 ___ Route 16

12. W hat is the m ost important reason you ride the bus? (Please only ONE ) 1 ___ I don't drive 4 ___ Traffic is too bad 2 ___ Car is not available 5 ___ Parking is difficult/expensive 3 ___ Bus is m ore econom ical 6 ___ Bus is m ore convenient 7 ___ Other _______________ (specify) 13. How would you m ake this trip if not by bus? (Please only ONE )

1 Drive 4 W alk 7 O ther (specify)

OnOn--Board Passenger SurveysBoard Passenger Surveys

3 ___ Route 3 6 ___ Route 8 9 ___ Route 99 2. W here did you com e from before you got on the bus for this trip? 1 ___ Hom e 3 ___ School 5 ___ Shopping/Errands 7 ___ Other_____________ (specify) 2 ___ W ork 4 ___ Doctor/Dentist 6 ___ Visiting/Recreation 3. You got on this bus at? ______________________&_______________________

(nearest street in tersection/place to the bus stop) 4. How did you get to the bus stop for this trip? (Please only ONE) 1 ___ W alked 0-3 blocks 6 ___ Transfer from MCAT Route # ______ 2 ___ W alked m ore than 3 blocks 7 ___ Transfer from SCAT Route # ______ 3 ___ Taxi 8 ___ Bicycle 4 ___ Drove 9 ___ W as dropped off 5 ___ Bus stop is at m y trip origin 10 ___ Other________________________________ (specify) 5. You w ill get off this bus at? ______________________&_______________________

(nearest street intersection/place to the bus stop) 6. How w ill you get to your final destination? (Please only ONE ) 1 ___ W alk 0-3 blocks 6 ___ Transfer to MCAT Route # ______ 2 ___ W alk more than 3 blocks 7 ___ Transfer to SCAT Route # ______ 3 ___ Taxi 8 ___ Bicycle 4 ___ Drive 9 ___ Be picked up 5 Bus stops at my destination 10 Other (specify)

1 ___ Drive 4 ___ W alk 7 ___ Other _____________________ (specify) 2 ___ Ride with som eone 5 ___ Taxi 3 ___ Bicycle 6 ___ W ouldn’t m ake trip 14. Are you m aking a round trip on transit today? 1 ___ Yes 2 ___ No IF NO W hy not? (Please all that apply) 3 ___ Bus is not available at the tim e I need 5 ___I have a pre-arranged ride 4 ___ Bus trip would take too long 6 ___ Other ___________________________ (specify) 15. How long have you been using M CAT bus service?

1 ___ Less than 6 m onths 3 ___ 1 to 2 years 5 ___ First-tim e rider 2 ___ 6 m onths to 1 year 4 ___ More than 2 years 16. Your age is... 1 ___ 17 years or under 5 ___ 45 to 54

2 ___ 18 to 24 6 ___ 55 to 59 3 ___ 25 to 34 7 ___ 60 to 64 4 ___ 35 to 44 8 ___ 65 years or older 17. You are: 1 ___ Male

2 ___ Fem ale

18. W hat is your ethnic heritage? (Please only ONE ) 1 ___ W hite (Non-Hispanic) 3 ___ Hispanic 2 ___ African-Am erican (Non-Hispanic) 4 ___ Other________________________ (specify) ___ p y ___ ___________________________________ ( p y)

7. W here are you going on THIS trip? (please only your FINAL destination) 1 ___ Hom e 3 ___ School 5 ___ Shopping/Errands 7___Other___________ (specify) 2 ___ W ork 4 ___ Doctor/Dentist 6 ___ Visiting/Recreation 8 . Does your current trip involve a transfer? 1 ___ Yes 2 ___ No IF YES Transferring to bus route num ber ___________ 9 . W hat fare did you pay for this trip? 1 ___ Cash - Basic Fare ($1.00) 7 ___ Discount 31 Day M Card 2 ___ Cash - Senior Citizens & Disabled ($0.50) 8 ___ Regular 10 Ride M Card 3 ___ Cash - Children (6 years and under) ($0.50) 9 ___ Discount 10 Ride M Card 4 ___ Transfer from MCAT Bus 10 ___Medicare Card Holder ($0.50) 5 ___ Transfer from SCAT Bus 11 ___Medicare Sponsored Bus Pass 6 ___ Regular 31 Day M Card 12 ___Agency 2 Ride Pass ($1.70) 10. How often do you ride the bus? (Please only ONE ) 1 ___ 4 or more days per week 3 ___ About 1 day per week 2 ___ 2 or 3 days per week 4 ___ Once every _____ weeks 11. For w hat trip purposes do you use M CAT? (Please all that apply) 1 ___ Hom e 3 ___ School 5 ___ Shopping/Errands 7__ O ther_______________ (specify) 2 ___ W ork 4 ___ Doctor/Dentist 6 ___ Visiting/Recreation

___ ( p ) ___ ________________________

19. W hat w as the range of your total household incom e in the year 2007? 1 ___ Less than $10,000 4 ___ $30,000 to $39,999 2 ___ $10,000 to $19,999 5 ___ $40,000 to $49,999 3 ___ $20,000 to $29,999 6 ___ $50,000 and over 20. How m any w orking autom obiles are available in your household? 1 ___ None 3 ___ Two 2 ___ One 4 ___ Three or more 21. Do you have a current driver’s license?

1 ___ Yes 2 ___ No 22. W hat is the zip code of your residence? ___________________________

PLEASE COMPLETE OTHER SIDE OF SURVEY

Example of OnExample of On--Board SurveyBoard SurveyData ResultsData Results

16 8%15.7%Under 18 Years

19.7%

18.4%

16.1%

13.5%

16.8%

16.8%

21.7%

15.6%

15.7%

45 to 54

35 to 44

25 to 34

19 to 24

20022006

6.0%

4.0%

5.4%

6.3%

3.7%

4.6%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0%

65 and older

60 to 64

55 to 59

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Transit Developm

ent

Situation AppraisalSituation Appraisal

Provide an assessment process that continues the theme of strategic t Planning -

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continues the theme of strategic planning by analyzing the strengths

and weaknesses of a transit organization as well as external barriers and opportunities that impact the delivery of transit

services.

Transit Developm

ent

• Business Plan1

Public Agency Imaget Planning -

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• Accountability2

• Efficiency3

F di• Funding4

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Transit Developm

ent

Organizational Poetrythe art of rhythmical composition, written or spoken, for exciting pleasure by beautiful, imaginative, or t Planning -

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by beautiful, imaginative, or elevated thoughts.

A composition designed to convey experiences, ideas, or emotions in a vivid and imaginative way

Transit Developm

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Transit Developm

ent

PartnersInternal-All Functions-All Departments-Senior Mgt-Committeest Planning -

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External- Local Governments- Agencies- Federal- State- MPO- Public- Business

Transit Developm

entKey Goals and Strategies

A l Ch ll g d O t iti

Board Vision / Policies

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Annual Challenges and Opportunities

Specific Target Recommendations to Board

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Transit Developm

ent

Short-Term Service Changes

• Extending routes• Shortening routes• New routes• Service redistribution• Network structure

• Short turning• Route splitting• Through routing

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Operational Changes

Alignment Changes

Fare Changes

Schedule Changes

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• First-boarding fare• Transfer fare

• Running time adjustments

• Headway adjustments• Schedule coordination

between routes• Span of service

adjustments

Transit Developm

ent

Prioritize Service Improvements

• New service with local support

• New service eligible for:• State grant funds• Federal grant funds

• High performing routes• High growth routes• Routes serving major

activity centers•Routes with high transfer

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Performance Criteria

Funding Source

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• Rural service areas• Service area

expansion• May not be funded now• Community Values

• Regional development

• Large scale, mixed use developments

• Local government prioritized area for development

Future NeedsNew Development

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Transit Developm

ent

Program Improvements

YearCounty/ Region Affected Routes Improvement

Net New Total

Service Hours

Annual Percent Change

Net New

Buses

Total Annual Service Hours

Cost per Service

Hour

Incremental Cost of

ImprovementTotal Annual

CostFY 2015 Region Base Year from 2014 60,076 $1,170,911.72 $2,859,634

FY 2015 MARHobe Sound to Treasure Coast Mall via A1A

Implement route weekdays only with one bus every 60 minutes for 11 hour service day 4,453 7.4% 1 64,529 $45.00 $200,377.80 $3,060,012

FY 2015 STL

Port St. Lucie to Ft. Pierce Intermodal via U S 1

Implement route weekdays only with one bus every 60 minutes for 11 hour service day 4 254 7 1% 1 68 782 $49 24 $209 455 14 $3 269 467

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FY 2015 STL U.S. 1 60 minutes for 11 hour service day 4,254 7.1% 1 68,782 $49.24 $209,455.14 $3,269,467

FY 2016 MARStuart to Hutchinson Island


FY 2016 STLSouth Port St. Lucie to Treasure Coast Mall


FY 2017 MAR

Southwest Transit Center to Treasure Coast Mall via Salerno/Willoughy


FY 2017 STL

Port St. Lucie to Ft. Pierce Intermodal via Airoso/25th Street


FY 2018 MAR

Southwest Transit Center to Treasure Coast Mall via Kanner Highway


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FY 2018 STL

Port St. Lucie to Treasure Coast Mall via Port St. Lucie Blvd/U.S. 1


FY 2019 STL

Port St. Lucie to St. Lucie West via Airoso/St. Lucie West Blvd


TOTALS 33,118 55.1% 9 $33,971,350

Transit Developm

ent

Capital

• Fleet Replacement Plan

• Infrastructure

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Operating

• Fed, State and Local funds

• Forecast

O i ti l

Organization

• Organizational development

• Departmental Initiatives

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Transit Developm

ent

Final Summary Costs & revenues

TDP Financial Planning ToolTDP Financial Planning Tool

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Costs & revenues

Shortfall

Transit Developm

ent

Implementation Plan

TDP Financial Planning ToolTDP Financial Planning Toolt Planning -

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Transit Development PlanProject Schedule

4 5 6 7 8 9 10 11 12 13 14 15

Base Data Collection

monthly

1 32

Project Mgt.

December 31stSeptember 1st

- Situation Appraisal

- Local / Regional Plans, Programs, Projects: Transit Assessment

Peer Trend Analysis

Surveys

-Needs Analysis / Service Alternatives / Financial Assumptions

Goals, Objectives, Policies

- Forecasting- Land Use Assessment

-Service Plan Concepts, Standards, Policies, Priorities

MPO Endorse

Board Adopts

Public Outreach 1

Draft TDP

Surveys

- Drafting TDP

Continuous Public Involvement

Public Outreach 3

-Ten Year Implementation Plan (Projects, Service, Schedules, CIP)

Final Draft TDP Document

Mobility Action Plan MAP

Public Outreach 2

Stakeholders

Driver Survey

Transit Developm

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QUICK REFERENCESDeveloping A TDP

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Transit Developm

ent

Read the Book

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evelopmentt Planning -

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Peers, Trends, Performance Objectives

TCRP REPORT 141

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Transit Developm

entt Planning -CU

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evelopment

Operational / Start-UpResources

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Transit Developm

ent

TDP Resources TDP Resources –– FTPN WebsiteFTPN WebsiteFDOT Sponsored FTPN

TDP Resource

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TDP Resource Center

Transit Developm

ent

Package and Sell!

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Transit Developm

entt Planning -CU

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[email protected]

Documents

How To Develop a Transit Development Plan and Why · 2/23/2012 · How To Develop a Transit Development Plan and Why CUTR Webinar February 23, 2012 Center for Urban Transportation