How to Order Replacement Parts

Using RPP

2017

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Replacement Parts Pros How to… Access the site

RPP is accessed through My Apron under MET Tools or by entering the following website address in your browser: www.replacementpartspros.com(met.replacementpartspros.com is the MET version).

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The RPP home/login page is shown below:

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1. These are the login

fields. Enter your

assigned login or the

generic store login.

Please note that the

password field is case

sensitive.

2. These links allow you to

establish an account or

troubleshoot login

issues

3. RPP “How To” manuals

are available for

viewing or downloading

4. 24/7 customer service is

provided through the

support email address.

Generic Store Login: All stores have been assigned a generic login in the

following format:Email: STRXXXX Password: STRXXXX (i.e. Store 234 = STR0234 in both fields)

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Replacement Parts Pros… The Navigation Page

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RPP Message Board and Navigation Page:

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The Message Board on the login page contains important information from suppliers

and is regularly updated with new alerts and helpful tips.1.

When logging in the first time, select

the default store. This will eliminate

additional address verification steps

in the checkout process. In addition, it

will automatically populate the section

of the message board that provides a

store order history summary. You can

change your store at any time using

the same process.

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3. The search tools are located at the top of all website pages. The search

field or the Browse function can be used to locate products and parts.

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Replacement Parts Pros

How to… Order Parts

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1. To view an item and order parts, enter the SKU #, Model #, UPC or key word in the

search box and press enter . The Browse drop-down menu can also be used to view

everything available under a product category or manufacturer.

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Example: Output

after inputting a

SKU number in

the search field:

Example:

Output after

selecting a

manufacturer

from the browse

drop-down

Once a search criteria is input or the category is selected , the website will bring up

matching products:

Replacement Parts Pros

How to… Order Parts (cont.)

5Clicking on one of the products will bring up the page with product details and

orderable parts .

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Select either the schematic or parts list tab to view the available parts in the desired

format. Use the drop down

boxes to select the

order quantity for

each needed part.

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4. Click “add to cart” after selecting

the quantity for each item.

5. Continue ordering parts for additional products/categories/departments or go to the

Shopping Cart to complete the order. The cart is accessed by clicking the icon in the

upper right corner of the screen.

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Replacement Parts Pros

How to…Check Out

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Steps to “check out”:

1. Verify/update the “Ship To” name associated with the order.

2. If additional information is required by the manufacturer (i.e. grill serial numbers), the field

will be located in the upper right corner. It should be populated for the item specified to

avoid delays.

3. Any comments regarding the order can be typed in the comments box. This information will

transmit to the manufacturer and will be included on reports and order confirmation emails.

4. Click on/select the green oval if this is an MET order. This will alert the supplier to use the

correct MET labels/tape, and the package will be held in the MET area of the store.

5. The EZ find and Bay Number fields are optional fields. This information is included on

reports and confirmation emails.

6. An option must be selected from the parts usage drop-down box under each part to

complete the order.

7. The quantity can be changed or the item can be deleted off of the order.

8. The “Update” button will save all selections, and the “Checkout” button will advance the

website to the final confirmation screen.

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The final step is to complete the order by clicking the “Confirm Order and Submit” button. The

order can still be modified by selecting the “Edit” button.

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RPP Shopping Cart and Checkout Process:

Replacement Parts Pros

How to…Confirm an Order

Confirmed orders will transmit to the applicable manufacturer’s order queue for fulfilling, and

an email confirmation is sent to the email address associated with the account. As each item

is updated by the manufacturer(s), status notification emails are sent.

Orders Requiring Approval:

Orders for some RPP items (i.e. pod displays and full door displays) require approval from

the DEM.. Orders for these items will remain in “Waiting for Approval” status until approved.

The DEM will receive an email to approve or deny the request:

The associate that placed the order will receive an email confirmation once the order is

approved or denied by the DEM. If approved, the order will update to “pending” status and

transmit to the manufacturer’s order queue.

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User account information is accessed through the account icon in the top right hand corner of any RPP page:

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Replacement Parts Pros

Account Information

1. Viewing the Order Summary and Order Detail pages:

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Clicking “show all orders” will generate a summary list of all orders placed under the account

used to log in. If one order is selected, the details of that order be shown . The detail page

contains the current status of each item and applicable tracking information. A QR code is

assigned to each order and allows for simplified future follow up.

Order Summary

Order

Detail

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Replacement Parts Pros

Account Information (cont.)

2. Updating Account and Password Information:

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The account menu contains a link to update the information for the account used to log in.

The account name, business phone number, and password can be updated. Once the

3. Log Out: - Click the green button to log out.

The account name, business phone number, and password can be updated. Once the

new information is entered, the “submit” button should be clicked to save the changes.

Changing Account Information:

Changing Account Password:

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Replacement Parts Pros

Help and Tools

The help/tools menu is located at the top center of any RPP Page:

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1. Contact Us:

Clicking “Contact Us” brings up a form to send messages or requests to our support team.

Messages sent through this link or through the support email address

(support@replacementpartspros.com) are checked and answered daily. Common issues and

FAQs are also listed on this page.

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Replacement Parts Pros

Help and Tools (cont.)

2. Reports

2The Store Order History Report shows all orders placed for a

specified store and date range. If one of the orders are selected .

Further order detail can be brought up by clicking on the order id

on any line. A printer friendly version is available by clicking the

button at the bottom of the screen.

Store Utilization Reporting allows Home Depot management to view or download a summary

of the number of parts ordered by department for a designated division, region, district or store.

30, 90, or 365 day snapshots can be selected. Histogram and Dot graphs are also available.

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Replacement Parts Pros

Help and Tools (cont.)

3. Manuals and Guides

Manuals and guides for select products are also available within

the Help Menu. Browse by department and then vendor to locate a

specific manual.

Once a manual or guide has been located, click on the file name

for viewing or printing.