How to Use the Help Desk

The following will help you understand the MCS Technology Help Levels and how to fill out a request

Technology Levels

• Level 1: Ask other Teachers and Staff for help with your computer problem

• Level 2: Enter Help Desk Ticket for your school’s local support

• Level 3: Technology Department at Central (Escalated ticket from local support to Central Technology Department)

LEVEL 3

LEVEL 1

LEVEL 2

Hello Im at

Technology Levels

MCS Help Desk

School Dude

MCS Help DeskSchool Dude http://www.myschoolbuilding.comOrganization Account Number: 448407195Or click on the link MCS HelpDesk under Staff onour Website

School Dude Help Desk

• Requester enters their email address• Then enters last name. Once the request is

made the account name is saved.• The next page will ask for more information

from requester. First and last name are the only required fields.

School Dude Help DeskIncident Request Form- This is what all the Requesters will see once they are in the system. Requesters have to submit a request to be in the system.

School Dude Help Desk

Across the top of the page, you’ll notice several tabs. The tabs shown above are labeled “IT Request”, “My Requests”, “Settings”, and “Help”. These tabs are how you navigate to the information that you need.

School Dude Help DeskMy Requests page- gives a look at all the work requests they’ve made in ITDirect. It should look something like this, depending on how many requests they’ve submitted

School Dude Help Desk• Each request will be added to this list, where they can check

its current status, who it’s been routed to, the date they submitted it, and any Action notes that have been made.

• You can print requests using the Print icon near the bottom left-hand corner of the page:

The Settings Page- Your Information When you set up your own account, this page will show the information entered earlier. Use this page to edit information. You will need to use the password to submit any changes.

School Dude Help Desk

School Dude Help Desk

The Help Tab- Where to Go With Your Questions. On this page, you’ll see contact information. These contacts are people at your facility that you can call directly with any questions or concerns you may have. Also provided are the manual for the Requester.

School Dude Help Desk

If you have questions look at your manual.There is a Help link at the top and bottom of theweb page.