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© 2009 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.
Galin Grozev, CNSYS
HP Business Technology Optimization Software Solution Overview
2 1 February 2010
Network/Infrastructure
Systems/Servers
Applications OracleWeb-Logic
.NET
Service BBusiness Services
SAP J2EE
Financials HRMS
Federated CMDB
What is important?
Users and Business Processes
Quoteto
Cash
E-commercePortal
Windows Unix Mainframe AS400 Linux
Business outcomes
HP Software BTO portfolio
3
Project & PortfolioManagement
Center
CIO Office
CTO Office
SOACenter
SAP, Oracle, SOA, J2EE, .Net
QualityCenter
PerformanceCenter
Application Security Center
Application lifecycle
Business servicemanagement
IT service management
Business Availability
Center
Operations Center
Network Management
Center
Service Management
Center
Client Automation
Center
Data Center Automation
Center
Business service automation
Universal CMDB
Operations Orchestration
Industry’s most comprehensive IT management portfolio
STRATEGY APPLICATIONS OPERATIONS
Service portfolio management
Software-as-a-Service
1 February 2010
© 2009 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.
HP NetworkManagement Center
HP Network Management Center
Change &
Configuration
( Network Automation )
Fault & Availability Monitoring
( NNMi or NNMi Advanced )
IT Process Automation
( Operations Orchestration )
Performance Monitoring
( iSPI Performance for Metrics
iSPI Performance for Traffic
Performance Insight )
Advanced Services
( iSPIs for IPT, MC, MPLS )
Foundation
HP Network Management Center
BSM Dashboard
Routing Analysis
( RAMS )
Universal CMDB Run-time customizability and web service interfaces
Engineering Toolset
( iSPI NET )
6 November 1st, 2008
Network Node Manager i-software
innovative technology delivers low
TCO
intelligent automation reduces MTTR
intuitive design increases operator
efficiency and productivity
integrated solution increases
efficiency across IT
immense scalability decreases
management costs
NNMi
7 Jan 14th, 2009
NNMi intuitive design
Quick Start Configuration Wizard
GUI based configuration tuning
•Communication
•Incident
•Monitoring
•Discovery
LOW TCO: Quick Time To Value
8 Jan 14th, 2009
NNMi intuitive design
Task oriented views
Event Lifecycle
Incident Ownership
Incident and device grouping
Root cause analysis and event
correlation
User Roles
MAX OPERATOR EFFICIENCY AND PRODUCTIVITYPre-configured | Customizable | Elegant
9 Jan 14th, 2009
MAX OPERATOR EFFICIENCY AND PRODUCTIVITYPre-configured | Customizable | Elegant
NNMi Intuitive InterfaceMap-based Management
NOC wall maps
Hierarchical Containers
Dynamic Node Group Filtering
Customizable Node Group Status
Customizable Connection Display
Updated Background Graphics
Save Layout
10 Jan 14th, 2009
MAX OPERATOR EFFICIENCY AND PRODUCTIVITYPre-configured | Customizable | Elegant
NNMi Intuitive InterfaceMap-based Management
Out-of-the-Box
Map Views
Customizable Map View List
Pan and zoom views
Outstanding
Key Incident Indicator
Detailed Tooltip Information
L2 & L3 Neighbor Views
© 2009 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.
HP OperationsManagement Center
Operations Centerheterogeneous enterprise event management
Probes
Alerts andperformance
reports
Smart PlugIns (SPI)Application Specific • Pre-built monitoring policies• Discovery (to service map)• Auto-actions• Remote actions• Performance data collection• Oracle, SAP, Citrix, ADS, Exchange,
PeopleSoft, SQL Server… (75)
Agents• Collect, summarize, refine• Performance and event data• For IBM, HP-UX, Windows, Solaris,
Linux
SiteScopeserver
Operations Manager server
NetworkNodeManager
Other event mgmt tool (e.g. SCOM)
Operations Manager consoles
Closed loop process
13 1 February 2010
1. Discover infrastructure elements and relationships
2. Collect detailed performance data, events, traps and status
3. Correlate, aggregate, filter and prioritize –from data to information
4. Perform automated corrective actions –enable 24x7 autonomous operation
Acting Processing
Collecting
Presenting
Advanced automation through distributed intelligence
AutomationD
Services
Network
Applications
Databases
Systems
Internet
Best-in-class agent-based and agent-less operations management
14
• Consolidated operations
− Agent-based and agent-less monitoring managed from one central console
• Tight integration
− HPOM launches SiteScope tools directly from OM console
− SiteScope targets automatically added to HPOM Service Map
• Administer SiteScope from OM
− Monitor health and status of SiteScope instances
− Manage configurations for one or more SiteScope servers
− Synchronize settings among multiple SiteScope servers
Integration with HP SiteScope
Systems with agent
Systems without agent
SitescopeOperations Manager
Manage from a single OM enterprise console
The industry‘s best combination of agent-based and agent-less
management to better match your unique requirements14
HP Smart Plug-Ins extend OMU capabilities beyond infrastructure
15
Businessapplication
Operating system
Database
Internetinfrastructure
Out-of-the-box coverage for many IT components used to support heterogeneous business processes
Additional 3rd parties SPIs are available from other partners
Operations on UNIX
Service Manager SiteScopeBusiness Availability
Center
uCMDB via DMA
Operations Manager on UNIX is the core of an integrated solution
and many more 3rd party tools
NNM / NNMi
16 1 February 2010
Operations Orchestration
© 2009 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.
HP BusinessAvailability Center
What % of IT problems are identified by end users first?
What applications does this affect? Is it a revenue generating service?
What is the length of time the business is impacted by a disruption? Cost per hour?
Do you deliver “business level” information?
Businessimpact
Problemidentification
Business service dependencies
82.0%Overall claims
processing
Middleware 99.3%
SQL Server 99.1%
Unix 99.4%
Network 99.4%
WEB 99.2%
Database 99.8%
MVS 99.1%
Customer Perspective
• Business services may be impacted even when system availability looks “green”
• The business wants to know the health of the whole business, not the underlying infrastructure
• As a result, the business has minimal visibility into the actual business service health and will discount IT‟s ability to manage the services
August 11, 200818
Where is your first point of notification when a service disruption occurs?
How many different methods are used to assign a priority or identify a problem?
How often are priorities assigned incorrectly to a problem? Delays? Impact?
Where do you begin looking to fix performance issues?
Businessimpact
Problemidentification
Business service dependencies
• Composite business processes cross multiple applications
• Service Oriented Architectures and Virtualization are becoming more common
• As a result, the MTTR is extended and the business is impacted
.net
J2EE
Oracle
MS
Backup recovery
Linux
.net
Finance
Dir
Custom
GeoTools
COP
Audit
IDM
GIS
AdjudicationCustom
Mission-critical business processlayer
Businessservices layer
Applicationservices layer
Infrastructureservices layer
August 11, 200819
Do you have visibility within the business process, application components or business transactions, to isolate the performance problem?
How do you keep up with the rate of change?
How do you manage a true “version of the truth” on how IT assets are used today?
What are you really managing?
Businessimpact
Problemidentification
Business service dependencies
• Business services span many IT assets -dependencies are complex and dynamic
• Constant on-going changes to meet the demands of the business
• As a result, end to end visibility is required to keep up to date
CRM Ordermanagement
e-Commerce Finance
August 11, 200820
21
HP BAC Architectural Overview
Synthetic Users
RealUsers
Automated Dependency
Mapping
Business Transactions
Infrastructure Monitoring
Universal CMDB
August 11, 2008
CICS, MQ,TIBCO, Sonic
New York
Singapore
London
zSeries
Users Internet/ Firewall
LoadBalancer
Web /App Servers
Services Middleware Backend and Data
Dashboard• Problem Isolation• Service Level Management• Topology Views• Alert Notifications• Web-based Administration
22
Data Collectors Review
CHAPTER REVIEW
Data Collectors Functionality
1. BPMA. Emulates user experience with the application by running transactions and
collecting application availability and response time data.
2. RUMC. Tracks the experience of end users with the application and collects availability
and response data in real-time.
3. SiteScopeD. Monitors the application infrastructure and collects network and server
performance data in real time.
4. DiagnosticsB. Collects key performance measurements for J2EE and .NET applications at the
class, method and JDBC call level
5. TransactionVisionE. Provides visibility into the health and performance of business processes that are
running over the IT infrastructure
6. Business Process InsightF. Provides visibility into the health and performance of business processes that are
running over the IT infrastructure
7. Discovery ProbeG. Discovers hardware, network and application infrastructure components and the
relationship between them and populates the Configuration Management Data Base (CMDB)
24
Business AvailabilityCenter
1 February, 2010
Solution Workflow
Dashboard
UCMDB
SLM
UCMDB
Element Managers
End User Experience
DDM
OperationsManager
Infrastructure
Service View Service
Applications
Hosts
Resources
1. Discovery & Dependency Mapping• Performs dynamic discovery• Populates the CMDB with CIs and Relationships
Model of the service based on CIs and
relationships
25
Business AvailabilityCenter
1 February, 2010
Dashboard
UCMDB
SLM
UCMDB
Service View Service
Applications
Hosts
Element Managers
End User Experience
DDM
OperationsManager
Infrastructure
ResourcesEvents
Model of the service based on CIs and
relationships
2. Events• Events are detected by Element Managers• Events are sent to BAC and update the CMDB
Solution Walkthrough
26
Business AvailabilityCenter
1 February, 2010
Dashboard
UCMDB
SLM
UCMDB
Service View Service
Applications
Hosts
Element Managers
End User Experience
DDM
OperationsManager
Infrastructure
ResourcesEvents
Model of the service based on CIs and
relationships
User Experience KPIs
Solution Walkthrough3. End User Experience• Passive and active monitoring of user experience KPIs• KPIs update the status in the CMDB and service view
27
Business AvailabilityCenter
Dashboard
UCMDB
SLM
UCMDB
Element Managers
End User Experience
DDM
OperationsManager
Infrastructure
Model of the service based on CIs and
relationships
1 February, 2010
Service View Service
Applications
Hosts
ResourcesEvents
User Experience KPIs
Solution Walkthrough4. Service Impact• The service model is dynamically updated• New infrastructure automatically added to view by DDM
© 2009 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice.
HP Client AutomationEnterpriseClient management evolved
Business services have many moving parts
Networks
Servers
Storage
Clients If client devices are not working, is the service working?
Device configuration
• Inventory− Identify exact hardware and software configuration
• Operating system− Deploy corporate image
− Minimize the number of images under management
• Security patches− Ensure PCs are secure
• Compliance− Ensure compliance with corporate policies
• Scalability− Manage devices wherever they are Device configuration
Applications
• Deploy and manage core applications
−VPN client
−Anti-virus
−Software firewall
−Common business/productivity applications
• Ongoing management, verification and repair
− Ensure applications are correctly installed and configured
−Minimize help desk overhead
− Increase user productivity Device configuration
Applications
End user
• Ensure availability of line of business applications
−SAP
−Oracle
−Business objects
• Provide self-service access to optional software
• Manage and migrate settings
−Outlook archives, offline folders
−Documents
Device configuration
Applications
End user
Security Tool ManagementAvailable with HP Client Automation 7.5, May 2009
33 1 February 2010
The challenge
Am I using the right tools as per my corporate standards?
Are my security tools and DAT files up to date?
Am I adequately protected?
Out of the box support for major vendors of antivirus, antispyware and personal firewall security tools
Compliance scanning for security tools and their configurations
Dashboards to highlight key assessments
HP solution
Compliance ManagementAvailable with HP Client Automation 7.5, May 2009
34 1 February 2010
The challenge
How do I prove compliance to the auditor?
Are my devices „drifting‟ away from their baselines?
How am I doing over time?
Regulatory compliance scanning
E.g. PCI, FDCC
Additional new content via HP Live Network
Compliance dashboards and reporting to highlight key assessments and trends over time
HP solution
HP Client Automation product portfolio
Hardware platform
Operating system
Core applications
Line of business applications
User settings
Configuration stack
Device configuration
Applications
End user
Client device Products
OSmanager
Application manager and self service manager
Settingsmigrationmanager
Patchmanager
Dis
cove
ry /
inve
nto
ry
Pack
agin
g, te
mpla
tes
and p
ublis
hin
g
Usa
ge m
ete
ring
Out of band management
Technology for better business outcomes