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HR Leadership During A Time of Crisis
JS Clark Agency
April 9, 2020
Lee E. Meadows, Ph.D
HR Leadership During A Time of Crisis
Crisis: An unstable or crucial time or state of affairs in which a decisive change is impending.
Merriam-Webster
HR Leadership During A Time of Crisis
Leading during the unexpected
Balance the needs of the organization and its employees
HR Leadership During A Time of Crisis
Organizational Needs
• Internal Control Management
• Resource Deployment
• Precise Communications
• Accelerated response time
• Present transparency
• Reactive to proactive
“How do we survive?”
Employee Needs
• Individual control management
• Assessment of personal resources
• Trustworthy communications
• Accelerated response time
• Believe the transparency
• Reactive to prevention
“How do I survive?”
HR Leadership During A Time of Crisis
HR Leadership Crisis ModelCrisis
Predictable UnpredictableLevel of Intensity
HurricanesTornadoesDroughtsMassive Layoffs
Established Procedures
Oil Crisis9/11Financial ShenanigansBoston MarathonCoronavirus
Disruption
Situational Procedures
HR Leadership During A Time of Crisis
HR Leadership During A Time of Crisis
HR Leadership Crisis Model
Crisis
Reaction
Control
Actions
Monitoring
The change
HR Leadership During A Time of CrisisHR Leadership Crisis Model
Reaction
Manage emotions
Inform with facts
Use established procedures
Rely on experts
HR Leadership During A Time of Crisis
HR Leadership Crisis Model
Actions
Position HR at the core of strategy
Counsel to provide trustworthy communication
Identify policies that allow for a ‘flexible’ implementation
Foster collaboration, cooperation and unity
Track the data
HR Leadership During A Time of Crisis
HR Leadership Crisis Model
Monitoring
Reinforce focus
Address rumors and speculations
Identify emerging patterns
Establish a ‘hotline’ for employee concerns
Follow social media communication
HR Leadership During A Time of Crisis
HR Leadership Crisis Model
The Change
Communicate the impact
Help analyze the ‘new normal’
Discuss the new relationships connections
Begin ‘change’ implementation strategies
HR Leadership During A Time of Crisis
HR Leadership During A Time of Crisis
Planning for the next crisis: ?
HR professional Marilyn Vinch 2019
1. Develop a crisis preparedness plan that fully integrates the human capital
2. Establish a crisis management team
3. Focus on information and training
4. Plan for a recovery phase
HR Leadership During A Time of Crisis
”It’s not just the crisis,
It’s the ambiguity”
HR Leadership During A Time of Crisis
Q & A
HR Leadership During A Time of Crisis
