HR Transformation @ Auckland Council

People, Process & Technology

Drew WilliamsHead of P&C Service & Systems

Operating model journey

Deloitte, 2015, P&C Current State assessment

0 – 2 2 – 4 4 – 6 6 – 8 8 – 10

Developing

The capability

is coming into

existence

Basic

The capability

is focusing on

fundamentals

Progressing

The capability

is in a state of

advancement,

making

progress

Advanced

The capability

is far along

and has made

substantial

progress

Market

Leading

The capability

is top of its

field exploring

new subjects,

and methods

2015

Current

state

Future

state

Tiered operating model

Self-service ‘First touch’ Specialists / Subject

Experts

Tier 1

Tier 0

Tier 2

HR issues,

activities and

requests

Tier 3

Escalations and workflow

Policy & Strategy / Centre of

Excellence

Decreasing % of issues / activities / requests resolved at each tier

Our Tier 0 and Tier 1 definitions

Tier 0 Tier 1

All aspects of service delivery that

are delivered solely through

systems support

All operational queries and

activities that take a total of 15

minutes or less to resolve

Systems journey

Basic

We have a strong HR management system with some basic workflow but paper is still required to support many processes, and

integration between core HR and talent or other processes is limited

Advanced

We have a fully functioning, global enterprise, integrated, near-paperless HR

technology landscape that includes enabling technology for most or all of HR

functions

Technology, data and information management

Tier 0 clean-up Tier 1 set-up

Āwhina adoption process

Customer queries

Queries resolved at Tier 1?

Employee CentralWhat a core HR solution should be

Why EC for Council

• Foundational SF HR module

• Future proof – plug in other modules

• Relevant and updated

• Global governance and single source of truth for people data and

HR transactions

• Smart execution of processes, also across system borders

• Reach & Engagement: Connect with hard to reach workforce

• Improve our strategic services while reducing risk and operational

strain

Designed for our Employees

HR Manager Employees Business Leaders

• Online ‘Internet’ experience:

Drag and drop, graphical and

easy to navigate

• Digital employee files, Access

to your letter of offer/contract

via EC

• Paperless: Initiate requests

• Mobility : Access and participate

in any experience via any

mobile device

Designed for our Managers

HR Manager Employees Business Leaders

• Single view for all P&C systems

• Approve & initiate all HR

processes

• Prepackaged dash boards and

reports

• Manage team on the go with

mobility

• Find people

Designed for P&C

• Org-Chart interface

• Single view into all global

workforce data

• Easy to perform employee

transactions

• Strong auditing & reporting

capabilities for regulatory

compliance

• Reduction of paperwork – digital

signatures/workflow

• Mass data updates

HR Manager Employees Business Leaders

Intelligent services – the future

• Triggered by employee events

• Consolidates all transactions relevant to the event

• Delivers HR processes in real-time

• Span multiple software components (SuccessFactors and non-

SuccessFactors)

• Learns from other users and makes recommendations

Time line – when and how

• RFP published, April 2017 contract to be signed

• Planning: Workshops

• Configuration/Testing - three stages

• Parallel Payroll

• Change Management

• Delivery mid FY 2018