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HUMAN RESOURCE HUMAN RESOURCE MANGEMENTMANGEMENT
Presentation
AROUSH IKRAMMARYAM ZAMANFARRUKH AFZALMUHAMMAD ADEELASIM MEHMOOD
GROUP MEMBERS
Pakistan Mobile Communications Limited, better known as Mobilink GSM. Mobilink has 24 million customers. Mobilink's Head office is located in Mobilink House, 1 A Kohistan Road, F-8 Markaz Islamabad. Mobilink started operations in 1994 as the first GSM cellular Mobile service in Pakistan.
Company Background & History
Company Background & History
There are about 5000 employees currently working in Mobilink of which 4500 are working on permanent basis and 500 on temporary basis.
Introduction to Introduction to HRMHRM
HUMAN RESOURCE DEPARTMENT AT MOBILINK
Effective and productive human resourse.
HR professional working with MOBIlLNK
Commitment to the organization
Components of a HRM SystemComponents of a HRM System
Recruitment/Recruitment/DecruitmentDecruitment
Recruitment/Recruitment/DecruitmentDecruitment
Training/Training/DevelopmentDevelopment
Training/Training/DevelopmentDevelopment
Compensation &Compensation &BenefitsBenefits
Compensation &Compensation &BenefitsBenefits
PerformancePerformanceManagementManagement
PerformancePerformanceManagementManagement
Human Resource Human Resource PlanningPlanning
Human Resource Human Resource PlanningPlanning
OrientationOrientationOrientationOrientationSelectionSelectionSelectionSelection
Career Career DevelopmentDevelopment
Career Career DevelopmentDevelopment
HRMHRM
Mobilink GSM in context with HRM
RecruitmentRecruitment &SELECTIONSELECTION
Recruitment
The development of a pool of job candidates in accordance with a human resource plan
It is the process of locating, identifying, and attracting capable applicants.
General Conditions for Recruitment MOBILINK GSM
Recruitment is done through human resources Department.
Knowledge skill & aptitude, Education, Experience Intelligence & Medical test Interviews References.
Recruitment Policies of Mobilink GSM
Source :Current Mobilink EmployeesInternal and external Advertisements Data BankEmployment Agencies and consultants
Mobilink GSM Guidelines
External Recruitment:
No candidate under age of eighteen can apply for the job
Candidates can’t apply for the job if their blood relations work in PMCL-Mobilink.
Heads are responsible for hiring proceduresHuman resources jointly with the department
heads decide the salary rangeMinimum qualification must be a bachelor
degree.
Mobilink GSM Guidelines (continued)
Internal Recruitment:
Internal candidates has to be a confirm employees of Mobilink of who have completed a one year of service in their existing designation.
Selected candidates are required to join the new job/position after getting clearance from supervisor and will be on probation for a period of three months.
SelectionSelection
SelectionThe process by which organization
choose the candidate who best meet the selection criteria
The scheme used for optimally staffing the organization
Selection Criteria of Mobilink GSM
Qualifications and job description is provided by the company
Pre-Employment forms
Approval of Divisional/Department Head and HRM department
Selection Criteria of Mobilink GSM (continued)
Appointment Letters:
Mobilink’s appointment letters for successful candidates spells out the terms and conditions of the employment and benefits applicable to the position.
.
Training Training
Training and development
•On the Job training
•Training is basically teaching them the ropes and the basics of everything.
Types of Training in Mobilink
Soft skill training
Technical Training
Soft skill training
•Conflict management training
•People management training
•Communication skills
•Anger management
•Time management training
•Teamwork training etc
Technical training
• Customer Services training
• Sales related training
• Marketing and technology training etc.
Training and Development in Mobilink GSM
The human resource department conducts a meeting
focus on the individual discipline and performance .
Give them advance jobs.They prefer their own employees
and go outside only when fully qualified person is not obtainable.
Analysis of Training at Mobilink
•A lot of effort is put by Mobilink in Training its human resource
•Training is compulsory
•They welcome other manager to come in HR training courses
•A number of training methods are practiced at Mobilink
Why Training and Developmental Program?
To improve three types of skills
1) Technical skills2) Interpersonal skills3) Problem solving skills
Performance AppraisalPerformance Appraisal
Performance Appraisal
A process of systematically evaluating performance and providing feedback upon which performance adjustments can be made.
Performance appraisal should be based on job analysis, job description, and job specifications.
Types of Performance Appraisal
Informal Performance Appraisal:
“The process of continually feeding back to subordinates information regarding their work performance”
Formal Performance Appraisal: “A formalized appraisal process for rating work
performance, identifying deserving raises or promotions, and identifying those in need of further training”.
GraphicGraphicRatingRatingScaleScale
Written Written EssaysEssays
Critical Critical IncidentsIncidents
360 Degree360 DegreeFeedbackFeedback
MultipersonMultipersonComparisonsComparisons
BARSBARSBehavioralBehavioralAnchoredAnchored
Rating ScalesRating Scales
Performance AppraisalMethods
Performance Management in Mobilink GSM Performance appraisal is done on an annual
basis (from January 1st to December 31st)To give a chance to subordinates to evaluate
their seniors a 360 degree evaluation.The immediate supervisor prepares an annual
report in December of each year of each employee,
Increments are also given at the end of the year.
Promotions is given on good performance after completing two years in the current grade.
Bonuses are given but the employee must have to complete 6 months in the company service.
Performance Management in Mobilink GSM (continued)
Mobilink asses the employee on:Leadership.
Communication skills.
Team work and Co-operation.
Problem solving & decision making.
Initiative and drive.
Flexibility.
Customer focus.
Reward System at Mobilink:
The basic purpose of reward system to motivate employees.
Polices regarding the reward system are practiced quite strictly at Mobilink.
Reward are performance based.They are special achievement awards.
individual basis.
Recommendation:
Mobilink is doing very well. Their R&S practices are very strong & well. They adopt R&S practices very effectively & efficiently.
Mobilink should target those areas for new franchises. which are less developed for providing their services to get maximum profit.
Their internal environment should be as strong as described they will perform well in highly competitive environment.
To conclude Mobilink has a strong HR system. That is the reason we didn’t found much discrepancies in what management says, what policies state and what employees say. 90 % of the times they were same. There are some minor discrepancies but they are adjustable with little effort.
Conclusion
Any Question……..