Staff Assistant I

Date Revised: 08/01/2017

JOB DESCRIPTION

Job title: Staff Assistant I

Job Category: Non-Exempt

PCLS: 50009

Salary Grade: B

Summary

Incumbents in the Staff Assistant I position perform a variety of administrative support and/or secretarial duties for a specified department or program.

Reporting and Supervisory Responsibilities

This classification may train and guide hourly and/or student staff.

Typical Functions

1. Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, appointment scheduling, and other general duties as assigned.

2. Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.

3. Greets and directs visitors.4. Sorts, screens, and distributes incoming and outgoing mail.5. Composes and word-processes various standard documents and correspondence.6. Arranges maintenance of office equipment.7. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Skilled with computers and related software.2. Skilled with basic office equipment, including printers, copiers, and telephone systems.3. Good organizational skills.4. Strong verbal and written communication skills.5. Ability to handle sensitive and confidential business data and personal information.6. Excellent customer service skills.

Minimum Qualifications

High school diploma/GED or aptitude is required.

Work Environment and Physical Requirements

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Staff Assistant I

Date Revised: 08/01/2017

JOB DESCRIPTION

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve

problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate

corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates

cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks

questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be

frustrated or threatening.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1.

2. Take initiative3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.

8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.

Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties,

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Staff Assistant I

Date Revised: 08/01/2017

JOB DESCRIPTION

responsibilities, and qualifications required of employees assigned to the position.

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Staff Assistant I

Date Revised: 08/01/2017

JOB DESCRIPTION

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