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Managing HSBCnet Accounts
Published: October 2015 i
Disclaimer
This document is issued by HSBC Bank plc (‘HSBC’). HSBC Bank Plc is authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation
Authority (Registration Number 114216). This document is for information purposes only and does not
constitute or form any part of (i) any invitation or inducement to engage in investment activity, or (ii) any
offer, solicitation or invitation by HSBC or any of the HSBC Group for the sale or purchase of any
products, services and/or any investments.
HSBC provides this document to the recipient on an ‘as is’ basis and except as provided herein, does
not warrant that the contents of this document is accurate, sufficient or relevant for the recipient’s
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© Copyright. HSBC Bank plc 2015 ALL RIGHTS RESERVED..
Managing HSBCnet Accounts
Published: October 2015 ii
Contents
Disclaimer ................................................................................................................................. i
About Managing HSBCnet Accounts .................................................................................... 1
Before you begin ............................................................................................................................... 1
Accessing the Account Management services .................................................................................. 1
Authentication ................................................................................................................................... 2
Managing HSBCnet accounts ................................................................................................ 3
Account signature limits ..................................................................................................... 3
Enquiring on signature limits ............................................................................................................. 4
Changing signature limits .................................................................................................................. 4
Copying signature limits .................................................................................................................... 7
Authorising signature limit changes ................................................................................................... 9
Account identification ....................................................................................................... 11
Account groups ................................................................................................................. 12
Account group options ..................................................................................................................... 13
Creating account groups ................................................................................................................. 13
Account Services Activity Log ............................................................................................. 16
Account Maintenance ...................................................................................................................... 16
Administration Reports ..................................................................................................... 17
Managing HSBCnet Accounts
Published: October 2015 1
About Managing HSBCnet Accounts
HSBCnet System Administrators and End Users have online access to a suite of administrative services
to manage accounts in their HSBCnet portfolio.
Before you begin
Before you can manage accounts in your company’s HSBCnet portfolio, you must be entitled to the
relevant account management services.
Accessing the Account Management services
You can access the account management services under the User and Account Management tab where
they are located by default. Use the Personalise feature to customise the arrangement of these
services to suit your specific needs. Refer to the Registration and Navigation user guide for detailed
information on how to personalise the service.
User and Account Management tab
To manage HSBCnet accounts, your System Administrator must entitle you with access to the following
services:
Account Management—allows the User to setup account signature limits, customise
account identification, and create account groups
Account Services Activity Log provides a record of companywide transactions by
account service
Administration Reports allows the User to generate and download reports providing
information on Users, Accounts and entitlements.
Managing HSBCnet Accounts
Published: October 2015 2
Company Management entitles System Administrators to maintain companywide
parameters of daily transaction limits for different payment types. Refer to the “Maintain
Daily Transaction limits for Payment” section in this guide.
User and Account Management tab and services
Authentication
Depending on your company’s HSBCnet agreement, Users can authenticate themselves with either a
Smart Card or Security Device. For more information, refer to the User Authentication guide or the
System Administration: User Management guide.
Your HSBCnet agreement with the Bank defines your HSBCnet profile as either Sole Administrative
Control or Dual Administrative Control.
For Sole Administrative Control, all account management functions are processed
immediately
For Dual Administrative Control, all account management functions require a second
appropriately entitled user’s approval.
Managing HSBCnet Accounts
Published: October 2015 3
Managing HSBCnet accounts
This section describes Account Management functions available to maintain your company accounts
online.
Account Management service
Account signature limits
Use Maintain Signature Limits to assign account-level signature limits for your company. The Account
summary lists accounts by country. To maintain a signature limit, make a selection.
Enquire – view signature limits for the selected account
Change – change signature limits for the selected account
Copy to – copy signature limits from the selected account to another account
Signature Limit Account summary
Note: An asterisk means the account has not yet been set up with signature limits. Payments are not
permitted until an account is set up. Such accounts marked with an asterisk only offer the Change
option.
Managing HSBCnet Accounts
Published: October 2015 4
User-level payment authorisation limits and signature group assignments also need to be defined for
individual Users. For more information, refer to the section, Entitling Users to Services in the System
Administration – User Entitlement User Guide.
Enquiring on signature limits
From the View - Maintain Signature Limits page, review the account information and signature limits for
the selected account.
Signature Limit enquiry
Changing signature limits
1. Use Maintain Signature Limits to control the level of authorisation on accounts. Choose the Change
option under the Action column to modify the existing signature limits.
2. Define Authorisation details: You can set the authorisation sequence ( any order or in a specific
order), define authorisation limits for each or all payment types and assign signature groups.
Choose Continue to proceed.
Managing HSBCnet Accounts
Published: October 2015 5
Define authorisation details
Note: Signature groups are assigned individually to Users when giving them access to Authorising
Transactions entitlement during their entitlement process.
3. Review and Submit: Review the changes you have just made and if correct, choose Confirm to
proceed.
Managing HSBCnet Accounts
Published: October 2015 7
4. An acknowledgement confirms the submission. Choose Close when finished. This change is
pending approval by another authorised System Administrator.
Acknowledgement
Copying signature limits
From Copy Signature Limits, you can copy the signature limits defined in the account to one or more
other accounts on your HSBCnet profile.
1. Use Maintain Signature Limits to control the level of authorisation on accounts. Choose the Copy to
option under the Action column to modify the existing signature limits.
2. Define copy settings: Select the check boxes for desired settings you wish to copy from.
Managing HSBCnet Accounts
Published: October 2015 8
Copy Signature Limits
3. Search: Select Search to select the accounts to copy the signature limit settings to.
4. Account selection: Select the accounts to copy settings to and choose Confirm.
Select accounts
.
5. Review and Confirm: review the copy settings and choose Confirm to proceed.
Managing HSBCnet Accounts
Published: October 2015 9
Copy Signature Limits – summary of changes
6. An acknowledgement confirms the submission. Choose Close when finished. This change is
pending approval by another authorised System Administrator.
Acknowledgement
Authorising signature limit changes
If your HSBCnet profile is set for Dual Administrative Control, signature limit changes will require
authorisation. For Sole Administrative Control profiles, the Account Signature Limit requires no further
approvals.
Managing HSBCnet Accounts
Published: October 2015 10
From Account Management, select the number under the “Pending authorisation” column next to
“Maintain Signature Limits”. The Pending Authorisation summary page appears.
Account Management service—Dual Administrative Control
Note: Pending items are held in the queue for further action.
Before authorisation, we recommend that approvers review the change details by selecting the activity
date/time link. From the Pending Authorisation summary page, you can choose to authorise or reject a
request by using the action arrow options.
Pending authorisation summary
Tip: Select activity date link to review proposed changes.
In Pending Authorisation—maintain signature limits page, choose Authorise to approve an item or
Reject to cancel the authorisation. An acknowledgement confirms your action.
Managing HSBCnet Accounts
Published: October 2015 11
Current and proposed changes
Account identification
Use Maintain Account Identification to customise account titles and account numbers.
From Account Management, select Maintain Account Identification. The list displays available
accounts.
7. Enter new title and number in consecutive boxes on named account row.
8. Select Submit to process information. An acknowledgement confirms your action.
Note: Customised account IDs and numbers are viewed by all Users in your company. These changes
to account IDs and names do not require authorisation.
Managing HSBCnet Accounts
Published: October 2015 12
Maintain Account Identification
Account groups
Use Maintain Account Groups to customise account lists that appear in HSBCnet services. The Account
Group feature provides groupings of accounts that you select. This feature makes banking faster for
companies that have numerous accounts or accounts in many regions.
You can organise your accounts into a range of account groupings to suit your day-to-day operations.
You can organise Account Groups by function, department, location or other hierarchical grouping
according to your business needs.
Users can work efficiently by selecting a group of accounts when performing enquiries or making
payments. Users can switch between account groups as needed. Entitled accounts not assigned to an
Account Group are displayed under the category All Accounts.
The Account Groups function is available in the following services:
Balance and Transaction Reporting
Bill Payments
Create Payment Instruction and Authorisation Summary
Time Deposits
User Management Service
Account Management Service
Managing HSBCnet Accounts
Published: October 2015 13
Account group options
To maintain your company’s account groups, select Maintain Account Groups. The Account Group
Summary page appears.
Account Group Summary
To maintain account groups, select an action.
Enquire – view accounts and Users that belong to the selected group
Change – modify accounts and Users that belong to the selected group
Delete – delete an account group
Create new account group – include accounts and Users that belong to the new group
Select account groups – shows account group numbers and usernames. These groups
can be applied to your services
Creating account groups
You must be entitled to Maintain Account Groups to use Create New Account Group option to create
account groups for your company.
Use Name and Filtering form to define account group name and filtering criteria by:
Account group name
Institution by country to associate with new account group
Currency to associate with new account group
Managing HSBCnet Accounts
Published: October 2015 14
Named account group
Use Account Selection form to add selected accounts to new account group.
Account group numbers
Use User Selection form to give selected Users access to new account group. This option entitles
Users to the new account group only, not to individual accounts within the account group. Users must
still be entitled to the individual accounts in the account group. After selecting the desired Users, select
Continue to proceed.
Managing HSBCnet Accounts
Published: October 2015 15
User Selection
Use Submit tab to review account group information. Submit the account group for bank processing. An
acknowledgement confirms your action.
Confirm Account and User Selections
Note: For companies with Dual Administrative Control, creation of new account groups needs to be
authorised by another User before they are available.
Managing HSBCnet Accounts
Published: October 2015 16
Account Services Activity Log
You can use the Account Maintenance option under Account Services Activity Log service to expand the
view of transactions related to accounts. Account Services Activity Log entitles you to view activities
performed by all Users in the company for a period. Activities are categorised by activity type.
Account Maintenance
From the Account Services Activity Log service, enter an optional activity date. If date is blank, the
system assumes today as the activity date. Select Account Maintenance in Activity Type and select
Go.
Account Services Activity Log service
The Activity Log Summary shows an outline of each Account Signature Maintenance related activity for
the given date range. All actions that affect templates and instructions are time-stamped and may be
used for audit.
Activity Log Summary for Account Management
Activity Log detail displays information for a selected account.
Managing HSBCnet Accounts
Published: October 2015 17
Activity Log detail for selected account
Administration Reports
The Administration Reports service allows you to generate and download reports providing information
on Users, Accounts and entitlements. These reports are available on-demand and in PDF, Excel or
CSV file formats and contain real time information.
Refer to the Administration Reports User Guide for more information on Administration Reports.