System Administration: User Entitlements · 2018-09-25 · System Administration: User Entitlement Published: September 2017 1 About System Administration—User Entitlement HSBCnet

User Guide

System Administration: User Entitlement

September 2017


Published: September 2017 i

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Published: September 2017 ii

Contents Disclaimer ........................................................................................................................... i

About System Administration—User Entitlement ......................................................... 1

Before you begin ........................................................................................................... 1

Setting up new Users ............................................................................................................... 1

Modifying existing User entitlements ..................................................................................... 1

Administrative Control ............................................................................................................. 2

Transaction Control ................................................................................................................. 2

Entitling HSBCnet Users ................................................................................................... 3

Types of entitlements .................................................................................................... 4

Administrative User Entitlements—Overview ....................................................................... 4

Account Services and General Services entitlements .......................................................... 5

Auto-entitling Initial System Administrators (ISA) ................................................................ 6

Auto-entitlement—Frequently Asked Questions.................................................................. 7

Auto entitling System Administrators and End Users .......................................................... 7

Auto-entitling new System administrators and End Users ................................................... 7

Auto-entitling existing System Administrators and End Users: .......................................... 10

Entitling yourself as System Administrator .............................................................. 11

Entitling New System Administrators and End Users ............................................. 11

Entitling existing Users ............................................................................................... 14

Copying entitlements .................................................................................................. 18

Entitling Users to HSBCnet services ......................................................................... 20

User entitlements by Service Category ................................................................................ 21

Account Services ............................................................................................................ 23

Account Information .............................................................................................................. 23

Automated Clearing House services (ACH) ......................................................................... 23

ACH Credit ........................................................................................................................ 24

Entitling ACH payment sets on accounts ............................................................................ 25

ACH Debit ......................................................................................................................... 26

Balance and Transaction Reporting ..................................................................................... 27

Cheque Outsourcing Service ................................................................................................ 27

Corporate Trust and Loan Agency—Bond Admin Reporting service ............................... 28

Document Image Retrieval—Imports .................................................................................... 29

Document Image Retrieval—Exports ................................................................................... 29

Eurozone payments ............................................................................................................... 30

Export Accounts..................................................................................................................... 31

Export Accounts—DC Confirmation ..................................................................................... 31


Published: September 2017 iii

Export Accounts–Pre-Shipment Finance ............................................................................. 32

Export Accounts–Post-Shipment Finance ........................................................................... 32

Fund Services ......................................................................................................................... 33

Global Disbursements ........................................................................................................... 34

Image Retrieval Current Account.......................................................................................... 35

Import Accounts ..................................................................................................................... 35

Import Accounts-Import Finance .......................................................................................... 36

Import Accounts—Guarantee ............................................................................................... 36

Import Accounts—Standby DC ............................................................................................. 37

Payables Financing—Payor .................................................................................................. 37

Payment Account Signature Group ...................................................................................... 37

Priority Payment ..................................................................................................................... 38

Receivables Management ...................................................................................................... 39

Restricted Template – Payments .......................................................................................... 40

Securities Corporate Event—Decision Entry ....................................................................... 41

Securities Instruction services ............................................................................................. 41

Delivery Free of Payment ...................................................................................................... 41

Delivery versus Payment ....................................................................................................... 42

Receipt Free of Payment ....................................................................................................... 42

Receipt versus Payment ........................................................................................................ 42

Settlement Account ................................................................................................................ 43

Stock Loan .............................................................................................................................. 43

Stock Loan Return ................................................................................................................. 43

Message Centre—Cheque Add Issuance ............................................................................. 43

Message Centre—Cheque Enquiry ....................................................................................... 44

Message Centre—Cheque Void Issuance ............................................................................ 44

Message Centre—Other Request Types .............................................................................. 45

Message Centre—Payment Amendment .............................................................................. 45

Message Centre—Payment Cancellation/Recall ................................................................. 46

Message Centre—Payment Investigation Creation ............................................................. 46

Message Centre—Payment Investigation Enquiry .............................................................. 46

Supply Chain - Open Account Buyer .................................................................................... 47

Time Deposits ......................................................................................................................... 48

Trade Advices—Export .......................................................................................................... 48

Trade Advices—Import .......................................................................................................... 49

Trade Facilities ....................................................................................................................... 49

Transfers ................................................................................................................................. 49

View Exchange Contract Outstanding ................................................................................. 51

General Services ............................................................................................................. 52

Account Management service ............................................................................................... 52

Account Service Activity Log ................................................................................................ 53

Authorising Transactions ...................................................................................................... 53

Automated File Delivery ........................................................................................................ 53


Published: September 2017 iv

Company Management .......................................................................................................... 54

Continuous Linked Settlement ............................................................................................. 54

Customer Alerts (including My Alerts) ................................................................................. 55

File Upload .............................................................................................................................. 55

Guarantee Templates and Lists ............................................................................................ 56

Payables Financing—Beneficiary ......................................................................................... 57

Reports and Files Download ................................................................................................. 57

Report Writer .......................................................................................................................... 57

Securities Reporting .............................................................................................................. 57

Standby DC Templates and Lists.......................................................................................... 58

Supply Chain .......................................................................................................................... 58

Supply Chain Solutions ......................................................................................................... 59

Trade templates and lists ...................................................................................................... 59

Open Account Supplier ......................................................................................................... 59

Customer Services .......................................................................................................... 60

Activity Log Query ................................................................................................................. 60

Administration Reports ......................................................................................................... 60

Country-Specific Services .............................................................................................. 61

Australia .................................................................................................................................. 61

Bill Payment ...................................................................................................................... 61

Bermuda .................................................................................................................................. 61

Bill Payment ...................................................................................................................... 61

Canada .................................................................................................................................... 61

Bill Payment ...................................................................................................................... 61

Canadian Online Tax Filing Service .................................................................................. 62

Canada Wholesale Lockbox ............................................................................................. 62

Exception Management—Positive Pay ............................................................................. 62

Stop Cheques ................................................................................................................... 63

China ....................................................................................................................................... 64

China Electronic Commercial Draft (CECD) ...................................................................... 64

France ..................................................................................................................................... 64

Titres et Placements (TMC) .............................................................................................. 64

Greece ..................................................................................................................................... 65

Tax Payment (Greece) ...................................................................................................... 65

Social Security Payment ................................................................................................... 65

Japan ....................................................................................................................................... 66

Priority Payment Zengin .................................................................................................... 66

Korea ....................................................................................................................................... 67

My Korean Certificate Centre ............................................................................................ 67

Korea Xpress .................................................................................................................... 67

Mexico ..................................................................................................................................... 67

Mexico CEi ........................................................................................................................ 67


Published: September 2017 v

Russia ..................................................................................................................................... 68

Russian Internet Banking .................................................................................................. 68

United Kingdom...................................................................................................................... 68

Straight Through Processing ............................................................................................. 68

Historical Enquiries ........................................................................................................... 68

United States of America ....................................................................................................... 69

ACH Credit Transfer .......................................................................................................... 69

ACH Debit Transfer ........................................................................................................... 70

Bill Payments .................................................................................................................... 70

Exception Management—Retail Lockbox ......................................................................... 70

Exception Management—Positive Pay ............................................................................. 71

Remote Deposit Capture (RDC)........................................................................................ 71

Saved Images ................................................................................................................... 71

US National Retail Lockbox .............................................................................................. 72

US Tax Payment ............................................................................................................... 72

US National Wholesale Lockbox ....................................................................................... 72

Administrative User Entitlements .................................................................................. 73

Authorising entitlements ............................................................................................ 78

Using Account Services Activity Log ............................................................................ 80

Appendix: Services included in the auto-entitlement process ................................... 82


Published: September 2017 1

About System Administration—User Entitlement

HSBCnet allows designated System Administrators to set individual User access rights and entitlements,

by account-level viewing, payment authorisation limits and the number of Users authorising payments.

Entitlements enable control of access and authorisation, while allowing transactions to process efficiently.

Before you begin

Your HSBCnet System Administrator is responsible for setting up and managing entitlements for all Users

in the company. Entitling Users involves setting up new Users (new System Administrators and new End

Users) or modifying existing entitlements of existing Users (existing System Administrators and End

Users)

Setting up new Users

Your HSBCnet System Administrator must entitle you with access to services relevant to your job functions

in your company.

For End Users – Entitlements may include complete or partial access to:

Individual HSBCnet services

Account Services Activity Log and Activity Log Query

Account Management

Company Management

Administration Reports

For System Administrators – In addition to the End User entitlements listed above, System

Administrators can also be entitled to:

User Management service

User Authorisation Summary

Modifying existing User entitlements

Your HSBCnet System Administrator is also responsible for modifying the entitlements of existing System

Administrators and End Users.

Note: Existing System Administrators can modify their own entitlements. In Dual Administrative Control

environments, any modification needs to be approved by a second System Administrator. For more

details, refer to the Managing Existing Users section in the System Administration: User Management

guide.



Administrative Control

Administrative Control refers to the authorisation control of the company’s administrative functions. There

are two levels of such administrative control that an HSBCnet customer can choose from during the initial

application process.

Sole Administrative Control means that a company requires only one System Administrator to initiate

and approve changes to a User's profile or entitlement without the need for future approvals.

Dual Administrative Control means that a company requires one System Administrator to submit a

change and a second System Administrator to approve the change to a User's profile or entitlement. Dual

Administrative Control implies two authorisers.

Transaction Control

Besides Administrative Control, customers can choose a level of transaction control. Transaction control

refers to the authorisation of the company’s financial transactions.

The default transaction control setting for all HSBCnet customers requires the authoriser of a payment to

be different from the one initiating that payment. For security reasons, such a payment has to be

authorised by another User with suitable payment authorisation entitlement.

However, customers can choose Sole Transaction Control whereby the creator of a payment can also

approve that payment. To set up Sole Transaction Control for your company, contact your Relationship

Manager.



Entitling HSBCnet Users

As a System Administrator, you must set up certain items in order to entitle other System Administrators

and Users.

1. Obtain a Security Device, including personal identification number (PIN) activation. For customers

with Mixed Security profiles, some Users do not need these authentication devices if they are only

given enquiry entitlements.

2. Create HSBCnet Invitation e-mail from User Management service to convey the master registration

link for your company.

When planning User Entitlements and Authorisations in HSBCnet, keep in mind your answers to these

questions:

Who needs access to HSBCnet and what should Users be allowed to do?

How should payments be prepared and authorised?

What account access should be given to the User?

Do Users have sufficient authority to perform their role efficiently?

Existing Users



Types of entitlements

Depending on the type of Users and their role in the company, you will need to make entitlement decisions

for those Users at three levels:

Administrative User Entitlements (for System Administrators only)

Account Services and General Services entitlements

Other entitlements (e.g. Customer Services, Administration Reports, etc.)

Administrative User Entitlements—Overview

Administrative User Entitlements, available under the Customer Administration section of the Access

Control page, permit you to give Users access with a general level of control which includes viewing,

preparing, initiating or approving non-transactional administrative functions relating to:

User profiles

User access control

Multi-User access control

User suspension

User reactivation

User deletion

Security Device Administration

Security Information Reset (SIR)

Create New User Invitation Email

Refer to the Administrative User Entitlements section in this guide for more information. This entitlement

can only be given to System Administrators and not End Users.

Administrative User entitlements link



Account Services and General Services entitlements

Account Services and General Services entitlements permit you to give Users a finer level of control and

access to individual accounts and services. Use these sections of the Access Control page to set up

complex or transaction-based HSBCnet services that require detail level entitlements. System

Administrators confirm changes at each entitlement processing step.

Account Services and General Services sections

Note: Services entitled in the current session are highlighted in red

To entitle Users, choose the service name to view a detailed list. Assign service entitlements to the User

by checking the corresponding boxes. This controls User access to individual accounts and privileges

such as entitling authorisers individually. Confirmation is required when:

Completing an individual service-level entitlement change for a selected User.

Completing a session of entitlement changes for a selected User.

Confirming submission of entitlement changes for a selected User to HSBCnet.

Confirming HSBCnet acknowledgement that entitlement changes have been applied for a

selected User.

In addition, under Dual Administrative Control where a second System Administrator

approves entitlement changes for a User.

An explanation of service entitlement appears in Entitling users to services in this Guide.



Account Services entitlements form—Priority Payments example

Note: Changes to entitlements require Security Device authorisation under Dual Administrative Control.

Auto-entitling Initial System Administrators (ISA)

Auto-entitlement provides a means for your organisation to automatically entitle new or existing Users to

the full suite of subscribed accounts and services on your HSBCnet profile. Initial System Administrators

(ISAs) are the first of a Customer’s registered Users of HSBCnet who are responsible for setting up access

for any additional Users (End Users or System Administrators).

To auto-entitle Initial System Administrators in your company, complete the following steps:

1. Direct the ISAs to register on HSBCnet using the Register link on the HSBCnet Home Page and

create their User Profile.

2. In your HSBCnet Customer application documentation indicate which registered ISAs are to be

given auto-entitlement.

3. Upon submission of application documentation, HSBC Staff provides auto-entitlement to the

selected ISAs giving full access to the services subscribed by your company, (See list of included

services in the Appendix)



Auto-entitlement of ISAs—Frequently Asked Questions

Question Answer

Should we set up all our Initial System Administrators (ISAs) as “auto-entitled”?

You should select the auto-entitlement option only for those ISAs to whom you want to provide access to all accounts and services, now and in the future.

What happens if an auto-entitled ISA changes roles within our company and it’s no longer appropriate for them to have access to all accounts and services?

To remove the auto-entitlement privilege, ISAs can access and modify their own Profile (using the Modify User Profile link) and uncheck the Auto-entitle user checkbox. Thereafter, individual entitlements can be manually given depending on the ISA’s custom requirements/role in the organisation.

What happens if an auto-entitled ISA does not want to see or use certain accounts or services on HSBCnet? Can they have those specific entitlements removed?

If the ISAs do not need a specific service, they can: a) Choose to turn their own auto-entitlement feature off using the Modify User profile link b) Use the Personalise feature to remove that service from their HSBCnet Personal Page, c) ISAs can also set up Favourite accounts to restrict their view to those accounts they want to see/use regularly.

I do not want to set up new ISAs with auto-entitlement to the System Administration services, but I would like to set up new SAs or End Users with access to all accounts and transacting services. Is there any way I can do this simply?

Yes. Once you have set one User up with all of the entitlements for the company, you can copy their entitlements to other Users by using the Copy From functionality. For more information refer to the System Administration: User Entitlement User Guide on the Help Centre.

Our company opens new bank accounts all the time. I want some Users to automatically have access to view all our company’s accounts in the Account Information service. Can I do this without needing to auto-entitle the User to all the services?

Yes. To do so, choose All accounts when entitling the user to the Account Information service.

Why do I still need to set up Signature Limits, Daily Transaction and Account Limits? Why can’t HSBC do that too?

We find that our Customers’ preferences for how to manage signature groups and limits varies widely and, in order for you to retain control within your company, we believe it’s best if these aspects are managed by you.

Our company uses services in HSBCnet which are not available for auto-entitlement. How do I give our ISAs access to these services?

These additional services will need to be entitled manually in the User Management Service.

Auto entitling System Administrators and End Users

As a System Administrator, you can now auto-entitle your new and existing System Administrators and

End Users with the basic services. To do so your organisation must first request this feature with the help

of your HSBCnet Relationship Manager.

Auto-entitling new System administrators and End Users

Auto-entitling new System Administrators and End Users involves the following steps:

1. Your organisation requests the Auto-entitlement feature be turned on with the help of your

Relationship Manager.

2. HSBC Staff will turn on automatic entitlements to all accounts and services subscribed by your

organisation including daily authorisation limits and signature groups/limits. (Refer to Appendix for a

complete list of services available for auto-entitlement). This allows you to entitle individual Users in

your organisation.



3. Upon receiving notification from the Bank, verify that the service is available by logging on to

HSBCnet with your User ID. Next, navigate to the Modify User Profile page by accessing the User

Management service under the User and Account Management tab.

Modify User profile link

If Auto-entitlement is enabled, you will notice a checkbox against the field labelled Auto-entitlements

enabled.



Auto-entitlement enabled

4. Proceed to complete the setup of the User who has just registered by accessing their username

under the User Authorisation Summary service. During the setup process, you can only view

(cannot change) the details of entitlements that have been automatically enabled. For example, the

entitlement checkboxes will display either a Yes or No depending on whether or not that

entitlements have been enabled.

Account level entitlements



5. Once the User setup is complete and approved, you can verify whether that User’s auto-

entitlements are enabled by viewing the User’s access levels under the User Management service.

User setup completed

Note: Steps 4 and 5 are only for organisations with Dual Profiles or when setting up new Users. It does

not apply for organisations with Sole Profiles or when modifying existing Users.

Auto-entitling existing System Administrators and End Users:

Auto-entitling existing System Administrators and End Users involve the following steps:

1. Refer to steps 1 and 2 in the previous section (Auto-entitling new System Administrators and End

Users).

2. Upon receiving notification from the Bank, verify that the service is available by logging on to

HSBCnet with your User ID. Next, navigate to the Modify User Profile page of the User you wish to

set up by accessing the User Management service under the User and Account Management tab.

Select the checkbox beside the field Auto-entitlement enabled.

Auto-entitlement enabled



3. Proceed to complete the Profile setup of the User under the User Authorisation Summary service.

4. Once the User setup is complete and approved, you can confirm the auto-entitlements by viewing

or modifying the User’s access levels under the User Management service.

Entitling yourself as System Administrator

As a System Administrator, you can set up your own entitlements.

Under Dual Administrative Control environment, your entitlement status will be pending. Ask a second

System Administrator to approve your pending entitlements. Once your entitlements are approved, you

should log on to your account again to use the new services.

Entitling New System Administrators and End Users

As a System Administrator, you can set up entitlements for new System Administrators and End Users.

After new System Administrators or End Users have registered, their pending action status are User

Setup – Awaiting under User Authorisation Summary in the User and Account Management tab.

1. Select the User Setup – Awaiting link in the Pending Action column.

Profiles awaiting entitlement

2. Complete the steps under each tab to process the new User setup.

3. New user entitlements are completed under the Access Control tab of the step-by-step setup

process. For further details on how to complete the service entitlements on this tab, refer to Entitling

Users to services in this Guide. For details on Administrative User entitlements, refer to

Administrative User Entitlements.



New User Setup—Access Control tab

4. When you have completed the New User setup, the pending action status under User Authorisation

Summary will be updated to User Setup – Pending Approval for Dual Administrative Control

environments. For companies with Sole Administrative Control, the setup does not require further

approval.

Profile awaiting authorisation



The following diagram shows the basic steps in the New User entitlement workflow.

New User setup and entitlement workflow



Entitling existing Users

As a System Administrator, you can modify the entitlements and access level for existing System

Administrators and End Users. To do so, complete the following steps:

1. Select Modify User Access Level in the User Management service under the User and Account

Management tab.

User Management service (Sample)

2. Authenticate yourself with your Security Device.

3. Select the User from the search results page by selecting the username.

Search Results page



4. The Modify User Access level page appears. Make the required modifications and select Proceed.

You can choose to continue this entitlement process later by selecting Save as incomplete.

Modify User Access Level page

If you selected Proceed, the Access Control – Details page appears showing details before

and after the modification. Select Submit to process the changes. An acknowledgement

confirms your action. If your company is under Dual Administrative Control, the User’s

status will be Pending Approval by a second System Administrator in the User

Authorisation Summary service.



Modify User Access Level—Details page

Entitlement submission acknowledgement

If you selected Save as incomplete, an acknowledgement confirms the incomplete

entitlement. To resume the entitlement process, access the Pending Action link in the User

Authorisation Summary service.



User Authorisation Summary-Incomplete Entitlements link

Dual Administrative control customers can also send the User’s entitlement changes to

repair by selecting Send to repair during the authorisation process. After confirming the

action, the status of the entitlement changes in the User Authorisation Summary is Access

Control – Pending Repair. To repair the entitlements, select this link and make the

necessary changes. The User

User Authorisation Summary—Pending repair



Copying entitlements

Use Maintain User Access Level to copy the approved or pending entitlements of a User or System

Administrator to another User or new System Administrator. Copied entitlements completely replace

existing entitlements. To copy entitlements, complete the following steps:

1. From the Modify User Access Level page, select Copy from. On the Copy Access level page, the

Search User feature appears.

Copy entitlements

2. Use the Search feature to search for a username.

Copy From Search User feature

3. The search results page displays a list of usernames. Select the action arrow for the selected

username you wish to copy from. The options available are Copy from Approved Entitlements or

Copy from Pending Entitlements. Select an option.

Copy From Option - Search Results



4. The system copies the entitlements of the selected username and displays the details of the copied

entitlements. Review the details. Select Apply to process the changes.

Copy Entitlements Details

5. Select Proceed at the bottom of the page to display the confirmation page. Review the details

being copied over.

6. Select Submit to save the entitlement changes. An acknowledgement confirms your action. If your

company follows Dual Management Control, the changes are pending approval by another System

Administrator.

Note: You will lose the entitlement changes if you fail to complete and confirm actions.



Entitling Users to HSBCnet services

This section provides instructions on entitling Users to individual HSBCnet services. Your location and the

terms of your HSBCnet customer agreement will determine which services are available for entitlement.

Service Entitlement links

Service Entitlement link features include:

Administrative User Entitlements: Giving Users entitlement to administrative services

Account Services: Services requiring entitlement to bank accounts

General Services: Services not requiring entitlement to bank accounts

Customer Services


Entitlements highlighted in red: Service links with entitlement changes during current

session

In addition to the above features, a quick filter is available for Account Service entitlements. This helps

the System Administrator locate the specific accounts to be entitled from a large pool of accounts.

Account Selection Quick Filter



Use the Select by column feature by selecting the checkbox for a service category. This entitles the user

to that service category for all the accounts displayed on the page.

Select by Column feature

User entitlements by Service Category

Refer to the table for suggested entitlements based on types of HSBCnet service categories.

Service Category Sub-Category

User and Account Management Account Management

Account Services Activity Log

Activity Log Query

Administrative User Entitlements


Authorising Transactions

Company Management

Accounts, Reporting and Messaging Account Information

Automated File Delivery

Customer Alerts

Message Centre – Cheque Enquiry

Message Centre – Cheque Issue Service

Message Centre – Cheque Void Service

Message Centre – Investigate Transaction

Message Centre – Other Request Types

Message Centre – Payment Amendments

Message Centre – Payment Cancellation/Recall

Remote Deposit Capture

Report and File Download

Report Writer

Saved Images

Straight Through Processing (Enquiry)

Payments and Transfers ACH Credit

ACH Credit Transfer

ACH Debit

ACH Debit Transfer

Bill Payments

Cheque Outsourcing

Eurozone – SEPA Payment

File Upload

Image Retrieval

Online Tax Filing Service

Priority Payments

Priority Payments – Zengin

Restricted Templates – Payments

Stop Cheques



Service Category Sub-Category

Tax Payments

Transfers (Inter-account Transfers)

US Tax Payment

Global Trade and Receivables Finance Document Image Retrieval – Exports

Document Image Retrieval – Imports

Export Accounts

Export Accounts – DC Confirmation

Export Accounts – Post Shipment Finance

Export Accounts – Pre Shipment Finance

Guarantee Templates and Lists

Import Accounts

Import Accounts – Guarantee

Import Accounts – Import Finance

Import Accounts – Standby DC

Import Accounts – Trade Instruction Summary

Receivables Finance

Standby DC Templates and Lists

Supply Chain Solutions

Supply Chain Solutions – Open Account Buyer

Supply Chain Solutions – Open Account Supplier


Trade Advices – Export

Trade Advices – Import

Trade Facilities

Trade Templates and Lists

Receivables Canada Wholesale Lockbox

Collections Management

Payables Financing – Beneficiary

Payables Financing – Payor

Receivables Management

US National Retail Lockbox

US National Wholesale Lockbox

Securities Services Corporate Trust and Loan Agency – Bond Admin Reporting

Fund Services – Corporate Event

Fund Services – Fund Enquiry

Fund Services – Fund Performance

Fund Services – Investor Enquiry

Fund Services – Investor Instruction

Fund Services – Mandatory Provident Fund Instruction

Historical Enquiries

Securities – Asset Servicing

Securities – Portfolio Query

Securities Corporate Event – Decision Entry

Securities Instruction – Delivery Free of Payment

Securities Instruction – Delivery vs Payment

Securities Instruction – Receipt Free of Payment

Securities Instruction – Receipt vs Payment

Securities Instruction – Settlement Account

Securities Instruction – Stock Loan

Securities Instruction – Stock Loan Return

Securities Reporting



Account Services

The following services require entitlement to bank accounts in your HSBCnet portfolio:

Account Information

Account Information service looks at the current position for account balances, transactions, and

statement details by country and account. Use this option to entitle Users to view either:

Balances only,

Balances with statement details, or

Both.

You can entitle the user to individual accounts or to all accounts. Please note that the All Accounts option

provides entitlement to all existing accounts on your customer profile as well as any new accounts opened

and added to your customer profile at a future date.

Account Information Entitlement

Account Information Enquiry Authority details—Individual Accounts

Account Information Enquiry Authority details—All Accounts

Automated Clearing House services (ACH)

Automated Clearing House (ACH) instructions are typically high-volume, low-value batch instructions

used to make payments or collections from or to a single account. They are issued in domestic currency

and processed within the local clearing system.



Variations of the ACH instruction are available to certain country-specific Users.

Type of ACH Payment Description

ACH Credit One debit to the User’s account and multiple credits to beneficiaries.

ACH Debit One credit to the User’s account and multiple debits to payors.

ACH Transfer Credit One debit to the User’s account and multiple credits to other accounts of the same User within their HSBCnet portfolio of accounts. Available to US account holders only.

ACH Transfer Debit One credit to the User’s account and multiple debits to other accounts of the same User within their HSBCnet portfolio of accounts. Available to US account holders only.

ACH Credit

ACH Credit entitles the User to access ACH or batch credit services by account. Individual entitlements

are required to enquire on, prepare instructions from templates, prepare instructions, authorise

instructions, and for sole transaction control.

Different levels of access exist for enquirers and authorisers.

Summary access prohibits individual credit details from being viewed. This option is useful

to restrict access to confidential credit details

Detail access imposes no viewing restrictions on credits details. ACH reports can be

obtained from Reports and Files Download service

1. Daily Authorisation Limit: Enter the total Daily Authorisation limit that the User is entitled to

authorise payments on ACH accounts in a single day.

2. Enquire: Select accounts on which the User can enquire including by Summary and Detail access

level.

3. Prepare Using Restricted Templates: Select the accounts on which the User can prepare

payments using company-defined restricted templates.

4. Prepare: Select accounts for which Users can create payments with or without templates.

5. Review: Select accounts on which Users can review payments before submitting them for

authorisation (currently only available to customers in the Asia Pacific region).

6. Authorise: Select accounts that Users can authorise payments on, including Summary and Detail

access level.

7. Authorise Restricted Template Payments only: Select accounts for which Users can authorise

payments created from company-defined templates.

8. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this option

to entitle Users to both Prepare and Authorise transactions.

9. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give

the user access to that entitlement for all accounts.



ACH Credit Authority Details

Entitling ACH payment sets on accounts

If your company has set up ACH payment sets on an account (through either your HSBC branch or

HSBCnet Relationship Manager), an arrow indicates access to payment-set entitlements.

To access payment-set entitlements, select the arrow, and select Change.

Accessing payment-set entitlements



Payment-set entitlements appear in a sub details page. Entitle ACH payment-set entitlements for the User

in the same manner as for account-level ACH entitlements.

Payment-set entitlements example

ACH Debit

You can entitle the selected User with access to ACH or batch debit services by account. Individual

entitlements are required to enquire, prepare payment using templates only, authorise, and for sole

transaction control.

Two levels of access are required to enquire on and to authorise entitlements.

Summary access prohibits individual details from being viewed. This is useful to restrict

access to confidential details

Detail access imposes no viewing restrictions on details. This is required to receive ACH

reports using Reports and Files download


authorise on ACH accounts in a single day.

2. Enquire: Select the accounts that the User can enquire on, including Summary or Detail access

level.


payments using company-defined restricted templates. With this option, Users must use only

company-defined templates.

4. Prepare: Select the accounts that Users can prepare payments with or without templates.


authorisation. (Currently available only to customers from the Asia Pacific region).



6. Authorise: Select the accounts that Users can authorise payments on, including Summary or Detail

access level.

7. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this

feature to entitle Users to both Prepare and Authorise transactions.



ACH Debit Authority Details

Balance and Transaction Reporting

(See Account Information)

Cheque Outsourcing Service

HSBCnet provides Cheque Outsourcing payment service (COS) to customers who do not process their

own company cheques or cashier’s order. Use this option to entitle Users with access to HSBC cheque

outsourcing services to print and deliver cheque payments (domestic and international), either by

uploading electronic files or creating payments online.

Individual entitlements are required to enquire on, prepare payments using templates only, prepare,

review, authorise, and release payments as well as to report on and authorise lost and stop cheque

requests.

1. Beneficiary list maintenance: Entitle Users to create and update payment beneficiary lists.

2. Beneficiary list authorisation: Entitle Users to authorise new and changed payment beneficiary

lists,

3. Payment details template maintenance: Entitle Users to create and update payment templates,

4. Daily Authorisation Limit: Enter the total Daily Authorisation limit that Users are entitled to

authorise in a single day.

5. Enquire: Select the accounts that Users can enquire on.



6. Prepare Using Restricted Payments: Select the accounts that Users can access to prepare

payments using restricted templates. With this option, Users must only use company-defined

templates.

7. Prepare: Select the accounts that Users can access to prepare payments. With this option, Users

are not restricted to using company-defined templates.

8. Review: Select accounts for which the User can review payments before submitting them for

authorisation (currently only available to customers from the Asia Pacific region).

9. Authorise: Select accounts for which Users can authorise payments on.

10. Release: Select the accounts that the User can Release payments for. This entitles the User to

release duly approved COS instructions with a 'hold' status to the bank for processing.

11. Report lost/stop: Select the accounts for which Users can make Report Lost and Stop payment

requests.

12. Authorise report lost/stop: Select accounts on which Users can authorise Report Lost and Stop

Payment requests.

13. Select a column to give the user access to that entitlement for all accounts.

Cheque Outsourcing authority details

Corporate Trust and Loan Agency—Bond Admin Reporting service

Use the Corporate Trust and Loan Agency (CTLA) Bond Admin Reporting service to access select reports

with query functionality to Issuers and Collateral Managers with CTLA business relationships.



CTLA—Bond Reporting service

Document Image Retrieval—Imports

Use the Document Image Retrieval—Imports link to entitle Users with enquiry access to retrieve images

of documents linked to import transaction.

Document Image Retrieval – Imports Entitlement

Document Image Retrieval—Exports

Use the Document Image Retrieval—Exports link to entitle Users with enquiry access to retrieve images

of documents linked to export transaction.

Document Image Retrieval—Exports Entitlement



Eurozone payments

Customers with HSBC accounts in the UK, Belgium, Ireland, Netherlands, France, Germany, Spain, Italy,

Greece and Malta, can create Eurozone payment instructions. Use this option to credit accounts in

countries whose local currency is the Euro. Payments are charged as domestic items when initiated and

delivered within the European Union. (Eurozone payments offer cost savings over priority payments.

Other Eurozone countries will be added later.)

Conditions: The payment currency must be in Euro. Maximum amount per payment is EUR

99,999,999,999.99, where in-country Central Bank Reporting rules allow.

Individual entitlements are required to enquire, prepare, and authorise payments.



2. Enquire: Select accounts that the User can enquire on.

3. Prepare Using Restricted Templates: Select accounts on which the User can prepare payments

using company-defined restricted templates.

4. Prepare: Select accounts for which Users can prepare payments with or without templates.



6. Authorise: Select accounts that the User can authorise payments on.


to entitle Users to both Prepare and Authorise functions.



Eurozone Payments Authority Details



Export Accounts

Export Accounts entitles the selected User with access to designated Trades Services Export Accounts.


1. Select accounts that the User can enquire on.

2. Select accounts on which the User can prepare documentary credit (DC) transfers.

3. Select accounts on which the User can authorise DC transfers.

4. Choose Select All to grant full access to all accounts.

Export Accounts Authority details

Export Accounts—DC Confirmation

Use the Export Accounts – DC Confirmation link to entitle Users to create and submit an Export DC

Confirmation request for Export DCs that are advised but not confirmed. Individual entitlements may be

specified to grant Users the right to Prepare, Check and Authorise Export DC Confirmation requests.

Export Account – DC Confirmation Entitlements



Export Accounts–Pre-Shipment Finance

Use the Export Accounts—Pre-Shipment Finance link to entitle Users to create and submit a Pre-

Shipment Finance request against existing Outstanding DCs which are advised by the Bank. Individual

entitlements may be specified to grant Users the right to Prepare, Check and Authorise Pre-Shipment

Finance requests.

Export Accounts – Pre-Shipment Finance Entitlements

Export Accounts–Post-Shipment Finance

Use the Export Accounts—Post Shipment Finance link to entitle Users to create and submit a Post-

Shipment Finance request against export bills (DC or non-DC bills) already lodged with the Bank.

Individual entitlements may be specified to grant Users the right to Prepare, Check and Authorise Post-

Shipment Finance requests.

Export Accounts – Post-Shipment Finance Entitlements



Fund Services

Fund Services include the following services:

Fund Enquiry

Investor Enquiry

Investor Instruction

MPF Instruction.

The Fund Enquiry service entitles Users to view details of selected funds to which they are entitled.

To entitle Users to specific funds, select the box for the respective funds.

Fund Enquiry entitlement

The Investor Enquiry service entitles Users to view details of select investor details to which they

are entitled.

To entitle Users to specific investors, select the box for the respective investors.

Investor Enquiry entitlement

The Investor Instruction service entitles Users to create and/or authorise investor instructions depending

on their entitlements.

To entitle Users to investor instructions, select the box for the relevant options. The available options are:

Create—to be able to create instructions

Pre Auth—to be able to create and authorise instructions in one step

Sole Auth—to be able to create the instruction that needs approval by a System

Administrator

Dual Auth—to be able to create an instruction that needs approval by two System

Administrators

Note: Sole Auth and Dual Auth entitlements are mutually exclusive.



Investor Instruction entitlement

The MPF Instruction services entitle the User to enquire, review, or authorise MPF Instruction files

uploaded using the File Upload service. The following services are available under this entitlement:

MPF Instruction Enquiry—to view the status and details of an MPF Instruction

MPF Instruction Authorisation—to authorise or reject the MPF Instruction uploaded

using the File Upload service

MPF Confirmation Report—is used to view and download the MPF instruction

processing results

MPF Instruction entitlement

Global Disbursements

Global Disbursements is a one stop solution for your domestic and cross border payments. Use this

feature to entitle the User to pay beneficiaries across the world in the local currency from a single funding

account.

Global Disbursements Authority Details



Image Retrieval Current Account

Use Image Retrieval to entitle Users with current HSBC accounts in Canada and the USA to retrieve

images for cheques paid and deposit tickets by account.

To entitle Users to this service, select Allowed.

Image Retrieval Authority details

Import Accounts

Use Import Accounts to entitle Users with access to trade services by account. Individual entitlements are

required to enquire, prepare, and authorise payments, documentary credits, and bill instructions. Select

accounts on which the User can perform functions.

To entitle full access to all accounts, choose Select All.

Import Accounts authority details



Import Accounts-Import Finance

Use the Import Accounts – Import Finance link to entitle Users to create and submit an Import Finance

request. Individual entitlements may be specified to grant Users the right to Prepare, Check and/or

Authorise Import Finance requests.

Import Account – Import Finance Entitlement

Import Accounts—Guarantee

Use the Import Accounts—Guarantee link to entitle Users with enquiry access and transactional

processing capability for designated Import accounts. Individual entitlements may be specified to allow

Users to:

Enquire on details of pending Guarantee applications and amendments

Prepare, Check, and Authorise Guarantee applications and amendments

Note: The Check entitlement is only available if your company uses a maker/checker workflow.

Import Account—Guarantee Entitlement

Users who are granted Authorise rights are automatically granted Prepare and Check rights. Users who

are granted Check rights are automatically granted Prepare rights. A User cannot be granted Authorise

or Check rights without being granted the corresponding lower level rights.



To entitle a User to full access to all accounts, choose Select all.

Import Accounts—Standby DC

Use the Import Accounts—Standby DC link to entitle Users with enquiry access and transactional

processing capability for designated Import accounts. Individual entitlements may be specified to allow

Users to:

Enquire on details of pending Standby DC applications and amendments

Prepare, Check, and Authorise Standby DC applications and amendments

Note: The Check entitlement is only available if your company uses a maker/checker workflow.

Import Account—Standby DC Entitlement

Payables Financing—Payor

Use Payables Financing—Payor to entitle users to access financing offers that have been set up and view

details of payor instructions.

Payables Financing Authority Details

Payment Account Signature Group

Customers with HSBC accounts can override signature group defaults for the selected User by assigning

a signature group for individual payment accounts. Each account can have different signature groups.

Select a Signature Group that the User is entitled to, according to company signature limits. Accounts

display the assigned signature group unless they are defined individually.

Prerequisite: Setup company signature limits. Refer to the Account Signature Limits in the System

Administration—User Management guide.



Payment Account Signature Group Authority details

Priority Payment

Priority Payment service allows customers with HSBC accounts to entitle Users make wire transfers by

account. Individual entitlements are required to enquire, prepare, and authorise payments.



2. Enquire: Select accounts on which the User can enquire.

3. Prepare Using Restricted Templates: Select accounts for which Users can prepare payments


4. Prepare: Select accounts for which Users can create payments with or without templates.



6. Authorise: Select accounts for which Users can authorise payments on.







Priority Payments Authority Details



Receivables Management

Customers with HSBC accounts can entitle Users to payor profiles by country. Individual entitlements are

required to enquire and repair transactions.

1. Choose how to grant access levels to payor profile maintenance.

Enquiry only access to payor profiles

Maintenance and enquiry access to payor profiles

Maintenance authorisation and enquiry on payor profiles

Not allowed to access payor profiles

2. Select the country level access to payor profiles.

3. Enquire: Entitle the collection accounts that the User can enquire on. The list of accounts is

grouped by country.

4. Transaction Repair: Entitle the collection accounts that the User can perform Transaction repair

on. The list of accounts is grouped by country.

5. Receivables Advising: Entitle the collection accounts that the User can create advices on.

Receivables Management Authority details



Restricted Template – Payments

To entitle Users to create restricted templates at the account level, use the Restricted Template–

Payments option. The account level entitlements are separated by payment type providing enhanced

flexibility to customers for their internal financial control processes. Only those payment types enabled for

each account are available for entitlement under this option.

Note: Users who have been entitled with User level authority to maintain and authorise a restricted

template, can create restricted templates for all accounts and all payment types. An error message is

displayed when attempting to entitle such a User with restricted template authority at an account level.

Restricted Template Payment Authority Details



Securities Corporate Event—Decision Entry

Use Securities Corporate Event, Decision Entry option to create, authorise or clear Corporate Event

Decision entries.

1. Define the User’s maximum currency limit for Corporate Event Decision Entries.

2. Select the institution by location.

3. Enter an account number or select all accounts.

4. Check the box for relevant options. Use Create to entitle the User to create Corporate Event

Decision Entries. Use Pre-Authorise to entitle the User to create and authorise the Corporate Event

Decision Entry. Use Authorise to entitle the User to authorise Corporate Event

Decision Entries.

5. Use Clear Entry option to clear Corporate Event Decision Entries.

Corporate Event Decision Entry entitlement

Securities Instruction services

Use Securities Instruction service to entitle Users to access details regarding Delivery Free of Payment,

Delivery versus Payment, Receipt Free of Payment, Receipt versus Payment, Settlement Account, Stock

Loan, Stock Loan Return options.

Delivery Free of Payment

Delivery Free of Payment is a movement of assets out of a client account without consideration.

Delivery Free of Payment Authority Control



Delivery versus Payment

Securities Instruction – Delivery against Payment is the sale of assets with simultaneous receipt of funds.

Delivery compared with Payment Authority Control

Receipt Free of Payment

Receipt Free of Payment is a movement of assets into a client account without consideration.

Receipt Free of Payment Authority Control

Receipt versus Payment

Receipt versus Payment is the purchase of assets with simultaneous delivery of payment.

Receipt compared with Payment Authority Control



Settlement Account

A Settlement Account is a client’s cash account that is credited or debited with respect to a Securities

transaction.

Settlement Account entitlement

Stock Loan

Stock Loans are transactions in which a client’s ‘idle’ assets are temporarily loaned, on a fully

collateralised basis in return for a fee.

Stock Loan Authority Control

Stock Loan Return

Stock Loan Return is a transaction involving the return of loaned assets to the lender for a fee.

Stock Loan Return Authority Control

Message Centre—Cheque Add Issuance

Use Cheque Add Issuance service to entitle Users to enter a manual cheque issuance online from your

company’s US or Canadian accounts with HSBCnet.



Message Centre—Cheque Add Issuance Account Authority Details

Message Centre—Cheque Enquiry

Use Cheque Enquiry service to entitle Users to look up information and payment status of cheques issued

by your company from US and Canadian accounts with HSBCnet.

Message Centre—Cheque Enquiry Account Authority Details

Message Centre—Cheque Void Issuance

Use Cheque Void Issuance service to entitle Users to initiate online requests to void cheques issued from

your company’s US and Canadian accounts with HSBCnet.

Message Centre—Cheque Void Issuance Account Authority Details



Message Centre—Other Request Types

Use Other Request Types service to entitle Users with access to locally available services to help you

manage requests online through HSBCnet.

Message Centre—Other Request Types Authority details

Message Centre—Payment Amendment

Use Payment Amendment service to entitle Users to submit an online request to amend a payment. If the

User is entitled to Sole message control, the payment amendment request does not need further

authorisation before submission to the Bank. The User’s daily authorisation limit must be specified during

entitlement.

Message Centre—Payment Amendment Account Authority details



Message Centre—Payment Cancellation/Recall

Use Payment Cancellation/Recall service to entitle Users to submit an online request to cancel/recall a

payment. If the User is entitled to Sole message control, the payment cancellation request does not need

further authorisation before submission to the Bank. The User’s daily authorisation limit must be specified

during entitlement.

Message Centre—Payment Cancellation Account Authority details

Message Centre—Payment Investigation Creation

Use Payment Investigation Creation service to entitle Users to submit an online request to

create/update/cancel a payment Investigation. If the User is entitled to sole message control, the payment

Investigation creation request does not need further authorisation before submitting to the Bank.

Message Centre—Payment Investigation Creation Account Authority details

Message Centre—Payment Investigation Enquiry

Use Payment Investigation Enquiry service to entitle Users to submit an online request to enquire on the

status of a payment investigation. If the User is entitled to sole message control, the Payment Investigation

Enquiry request does not need further authorisation before submission to the Bank.



Service—Payment Investigation Enquiry Authority details

Supply Chain - Open Account Buyer

Open Account Buyer allows entitled Users to access buyer-related functions including:

Import Account number

Account title

Enquire

Add notes

Amend amounts (reduction and additional amount)

Authorise, reject or reinstate supply chain finance transactions and invoices rejected by the

buyer or cancelled by the supplier

Check (with or without workflow) before authorisation

Supply Chain Buyer Authority Control



Social Security Payment entitlement

Time Deposits

Time Deposits service entitles Users in the Asia Pacific Region and Bermuda to prepare and authorise

term deposits interest rates and maturity instructions. Preparer and authoriser rights are entitled

individually.

Enter the total Daily Authorisation limit a User is entitled to authorise in a single day.

Check relevant boxes to entitle individual preparers and authorisers to create or authorise time deposits

and maturity instructions by account.

Time Deposits Authority Details

Trade Advices—Export

Use the Trade Export Advices to entitle users to view download and delete export advices.



Trade Export Advices Authority Details

Trade Advices—Import

Use the Trade Export Advices to entitle users to view download and delete import advices.

Trade Import Advices Authority Details

Trade Facilities

Use Trade Facilities Authority to entitle Users to enquire on trade facilities by company.

Trade Facilities Authority details

Transfers

Inter-account transfers allow entitled Users to transfer funds between accounts, by account. Enquirer,

preparer and authoriser rights are entitled individually.



Enter the total Daily Authorisation limit a User is entitled to authorise in a single day.

Check relevant boxes to entitle individual preparers and authorisers to create or authorise inter-account

transfers by account.

1. Enquire: Select the accounts on which the User can enquire including summary and details of

inter-account transfers


transfers using company-defined restricted templates

3. Prepare: Select accounts for which Users can create transfers with or without templates


authorisation (currently only available to customers from the Asia Pacific region)

5. Authorise: Select accounts that Users can authorise payment transfers on.


transfers created from company-defined templates


to entitle Users to both prepare and authorise transactions.



Inter Account Transfer Authority Details



View Exchange Contract Outstanding

Use View Exchange Contract Outstanding option to entitle Asia-Pacific customers to view booking

information that remains outstanding for this type of international payment.

Exchange Contract Outstanding



General Services

Account Management service

Account Management service allows System Administrators and Users to manage accounts, signature

limits, and account groupings.

Maintain Account Identification allows Users to maintain account identification information.

Maintain Signature Limit allows System Administrators to set signature limits.

Maintain Account Groups allows System Administrators to create and maintain account groups based

on organisational units, geographic regions, or other logical groupings.

Account Management authority details Sole Control

For Customers with Dual Administrative Control, different roles can be assigned to Users when giving

account management entitlements.

Select Maintain Signature Limit (Prepare) to entitle the User to prepare signature limit set up or changes.

This operation requires two subsequent approvals by System Administrators with approval rights.

Select Maintain Signature Limit (Prepare and/or Approve) to entitle the System Administrator to

approve signature limit set up or change submitted by preparer. Refer to Authorising Pending Signature

Limits in the System Administration – User and Account Management Guide.

Select Maintain Account Group to entitle the System Administrator to create and maintain account

groups based on organisational units, geographical regions, or other logical groupings.

Account Management authority details Dual Control



Account Service Activity Log

The Account Services Activity Log service allows entitled Users to view account services transaction logs

of all Users in their company.

Account Services Activity Log authority details

Authorising Transactions

Use Authorising Transactions to entitle Users to authorise banking transactions within their signature limits

and allow Users to create and maintain company-defined payment templates.

Entitle Users to maintain and authorise restricted templates. Company-defined templates are used to

define payment preparation restrictions on accounts. These apply to all Users with the account entitlement

of ‘Prepare using restricted templates’.

If your company subscribes to Sole Transaction Control, use this option to entitle Users to both Prepare

and Authorise functions.

You can assign Users to a signature group level (predefined signature limits) for authorising All

Transactions (levels A-J). If required, assign signature group levels for Trade, Securities, and Supply

Chain transactions.

Authorising Transactions Authority—Sole Transaction Control example

Automated File Delivery

Automated File Delivery (AFD) service allows you to schedule files and reports to be automatically

delivered at predetermined times. This service is intended to help you:

Create a delivery schedule including selection of reports, setting delivery time, frequency of

execution and report packaging, and

Maintain delivery schedules including viewing, copying, modifying, deleting, suspending/resuming

and monitoring existing schedules



Automated File Delivery entitlement

Company Management

The Company Management service is available to HSBCnet System Administrators. Use this function to

maintain company-wide parameters. Customers can allow authorised Users to lower payment transaction

limits. Limit changes become effective after the changed transactions are processed in HSBCnet.

For Sole Control, all System Administrator functions are processed immediately.

Company Management—Sole Administrative Control

For Dual Administrative Control, all System Administrator functions require a second Administrator’s

approval.

Company Management—Dual Administrative Control

Continuous Linked Settlement

Use this option to entitle Users with access to Continuous Linked Settlement for currency exchange

settlements.

To entitle Users to this service, select Allowed.



Continuous Linked Settlement Authority Control

Customer Alerts (including My Alerts)

Use this option to enable Users to receive alerts when specific changes take place in Balance and

Transaction Reporting, Securities, Supply Chain Solutions, File Upload, Payments, and Self Service

activities. Users receive alerts through e-mail or by accessing the Customer Alerting services in HSBCnet.

If a User has been designated as a recipient for any Payment, File Upload, or Self Service alert, they will

be able to see those triggered alerts through the “My Alerts” service.

Customer Alerts

File Upload

File Upload entitles User to transmit predefined files, such as payments, for processing within HSBC.

Users do not need to be entitled to individual accounts in order to upload instructions on those accounts.

Use Upload Authority to define controls by which Users can upload files

Use Enquire Authority to define entitlement levels by which Users can view uploaded

files. This entitlement also gives the User access to the File status monitoring service.

For Daily Authorisation, enter the total Daily Authorisation limit that the User is entitled to

authorise in a single day. In File Level limit, enter the maximum value on a dollar amount

that the User is entitled to authorise.

Use File Level Authorisation to enable authorisation, subject to the file level authorisation

rights and limits

Authorise File Details entitles Users to authorise the release of instructions that have

been uploaded. This option has no viewing restrictions

Authorise File Summary entitles Users to authorise the release of instructions that have

been uploaded. This option prevents viewing of instruction details

Sole Authorisation entitles Users who need only single authorisation to upload files

Dual Authorisation entitles Users who require dual authorisation to upload files

Types of Files

FILE TYPE DESCRIPTION

Instruction level Each instruction is authorised individually, subject to the authorisation rights of the individual service and the authorisation limit of the account.

Pre-authorised level All payment instructions are preauthorised and require no further authorisation.

File Level Summary Individual instruction details cannot be viewed. Files are processed as batch files and subject to file level authorisation rights and limits. Summary option is useful to restrict access to confidential information, such as payroll details.



FILE TYPE DESCRIPTION

File Level Full Details Files are processed as batch files and subject to file level authorisation rights and limits. There are no viewing restrictions on individual instruction details.

File Upload entitling sequence

Note: Some transaction types have upload file level restrictions and fewer entitlement options

Guarantee Templates and Lists

Use the Guarantee Templates & Lists link to grant permission to create and modify templates and lists

related to Guarantees. You can specify the entitlement rights of a User at either Corporate or Account

level. These two types of entitlements are mutually exclusive at country and HSBC entity level.

Corporate level templates are associated to the related location/institution. Users with

Corporate level entitlement have rights to view, change, delete, and copy Corporate level

templates. Users cannot access Account level templates.

Account level templates are associated to the location/institution and also to an import

account. User entitlements granted under Guarantee Templates and Lists do not support

the selection of a specific set of accounts. Hence, as a pre-requisite, Users need Enquire

rights for an import account granted under the Imports Accounts—Guarantee User

Entitlement. Users with Account level entitlement have the rights to view, change, delete,

and copy for Account level templates. Besides accessing Account level templates, Users

can also perform view and copy actions on Corporate level templates created by other

Users.

Guarantee Templates and Lists entitlement



Payables Financing—Beneficiary

Use Payables Financing—Beneficiary to entitle users to search for details of enrolled beneficiaries and

their Payables Financing transactions.

Payables Financing—Beneficiary

Reports and Files Download

Reports and Files Download service allows Users to access reports to which your company subscribes.

Entitle individual company-level reports (for all accounts), as required. These types of

reports list information on all accounts. Report entitlements are organised in alphabetical

order by country.

Entitle all account-level reports as a bundle. Account-level reports list information on single

accounts.

Optional: To view the associated User account entitlements that are required, select the

Account Level Reports link.

Report and File Download Authority details

Report Writer

Report Writer service entitles Users to create personalised reports and control their ability to distribute

reports.

Company level entitles Users to report on any company account and to distribute reports company-wide.

User level (default) restricts Users to reporting on accounts that they have been entitled to and to distribute

reports only to themselves.

Report Writer Authority Control

Securities Reporting

Use Securities Reporting to entitle Users to access all securities related services including portfolio details,

securities statements, and securities transactions.



Securities Reporting Authority Details

Standby DC Templates and Lists

Use the Standby DC Templates & Lists link to grant permission to create, and modify templates and lists.

You can specify the entitlement rights of a User at either Corporate or Account level. These two types of

entitlements are mutually exclusive at country and HSBC entity level.

Corporate level templates are associated to the related location/institution. Users with

Corporate level entitlement have rights to view, change, delete, and copy Corporate level

templates. Users cannot access Account level templates.

Account level templates are associated to the location/institution and also to an import

account. User entitlements granted under Standby DC Templates and Lists do not support

the selection of a specific set of accounts. Hence, as a pre-requisite, Users need Enquire

rights for an import account granted under the Imports Accounts—Standby DC User

Entitlement. Users with Account level entitlement have the rights to view, change, delete,

and copy for Account level templates. Besides accessing Account level templates, Users

can also perform view and copy actions on Corporate level templates created by other

Users.

Standby DC Templates and Lists Entitlement

Supply Chain

Use Supply Chain service to entitle customers with access to Open Account Buyer and Open Account

Supplier functions. Customers with access to Supply Chain service can entitle buyers to Import Orders

Summary and suppliers to Export Orders Summary.

Choose entitlement options for Import Orders, Export Orders, and Advised Documentary Credits or

Amendments.

Enquire on orders and documentary credits or amendments

Create documentary credits on import orders

Publish purchase orders on import orders

Delete import orders

Supply Chain Authority Control




Use Supply Chain Solutions service to entitle Trade Services customers (Buyers and Suppliers) with

access to Supply Chain Solutions functionality for Approved Invoices

Supply Chain Solutions (Supply Chain-Approved Invoice)

Trade templates and lists

Use Templates and Lists service to entitle Trade Services customers with access to payment templates

and beneficiary lists by location and institution.

Trade templates and lists Authority details

Open Account Supplier

Open Account Supplier allows entitled Users to access supplier-related functions such as enquire on

details, add notes, finance supply chain transactions and invoices, and cancel actions.

Supply Chain—Supplier Authority Control



Customer Services

Activity Log Query

The Activity Log Query service is common to all Users. This option entitles Users to view User session

activity, change activity or delete activity of all Users in the company. This service is intended for System

Administrators in a management role and should not be entitled to Users with limited access authority.

Customer Services: Activity Log Query


Use Administration Reports to entitle users to generate and download reports with information on Users,

Accounts and entitlements. These reports are available on demand and in PDF, Excel or CSV file formats.

Administration Reports entitlement



Country-Specific Services

Entitle your Users to the following country-specific HSBCnet services if your organisation has subscribed

to them.

Australia

Bill Payment

Use Bill Payment to entitle customers with HSBC accounts in Canada and Bermuda with the ability to

make bill payments. Users with access to this service are automatically entitled to perform enquiries on

all accounts. Enquirer, preparer, and authoriser rights for bill payments are entitled individually.

1. Enter the total Daily Authorisation limit that the User is entitled to authorise in a single day.

2. Select accounts for which the User can prepare payments.

3. Select accounts for which the User can authorise payments.

4. If your company subscribes to Sole Transaction Control, use this option to entitle Users to both

Prepare and Authorise functions.

Bill Payment Authority Details

Bermuda

Bill Payment

See Bill Payment in Australia

Canada

Bill Payment




Canadian Online Tax Filing Service

Use Online Tax Filing Services to allow customers with HSBC accounts in Canada access to Payment

Filing Service, an option to process and deliver tax filings or employee payroll deductions.

Tax filing

Canada Wholesale Lockbox

Use Canada Wholesale Lockbox to allow customers with HSBC accounts in Canada to access transaction

details on wholesale lockbox accounts.

Canada Wholesale Lockbox authority

Exception Management—Positive Pay

Exception Management service enables entitled Users to review and manage cheque exceptions

(inconsistencies between the items in the cheque issue file submitted by their organisation and the actual

cheques submitted by payees). Currently, Exception Management functionality is available to US and

Canada account holders only.

Note: This service was earlier offered under the title US OLAM and only available to US account holders

only.

On the Exception Management – Positive Pay entitlement page, entitle the User to any or all accounts by

selecting the desired checkboxes. Your options are:

Enquire

Create

Authorise

Sole Message Control (Only enabled if your organisation has subscribed to this service)

Change Account Settings

Select Confirm when finished to return to the Access Control page.



Exception Management—Positive Pay entitlement

Stop Cheques

Stop Cheques service allows customers with HSBC accounts in the USA, the UK, and Canada to entitle

Users to make stop cheque requests. Individual entitlements are required to enquire, prepare, and

authorise requests. Select accounts on which the User can perform functions or choose Select All to

grant full access to all accounts.

Enquire on stop instruction details

Prepare stop instruction requests

Authorise stop instruction requests. The authoriser cannot be the initiator of the stop

cheque request

Entitle Users to both Prepare and Authorise options (available if your company subscribes

to Sole Transaction Control)

Stop Instruction Authority Control



China

China Electronic Commercial Draft (CECD)

HSBCnet Users with entitlement to China Electronic Commercial Draft service can access the Electronic

Commercial Draft System (ECDS) which is used by the Peoples Bank of China to make nationwide

payments and settlement of domestic electronic commercial drafts.

CECD

France

Titres et Placements (TMC)

Titres Multi Canal (also called Titres et Placements) is an external channel application which entitles Users

to access Asset Management Services. This service is now being offered to HSBCnet customers in

France.

This is a new service with three sub-services which are available if your company has subscribed to them.

Titres et Placements—Comptes

Titres et Placements—OPCVM

Titres et Placements—BOURSE



Titres et Placements

Greece

Tax Payment (Greece)

Users entitled with the Tax Payment and Social Security Payment entitlements can create, view and

authorise Social Security and Tax payments for Greece.

Tax Payment entitlement

Social Security Payment

See Tax Payment (Greece)



Japan

Priority Payment Zengin

Customers with HSBC accounts in Japan can entitle the selected User to Zengin type priority payments.




2. Enquire: Select accounts on which the User can enquire.

3. Prepare Using Restricted Templates: Select accounts for which Users can prepare payments


4. Prepare: Select accounts for which Users can prepare payments with or without templates.



6. Authorise: Select accounts for which Users can authorise payments.





9. Choose Select All to grant full access to all accounts.



Priority Payments Zengin Authority Details

Korea

My Korean Certificate Centre

Use My Korean Certificate Centre to entitle Users to digitally sign instructions made from a Korean account

as per Korean regulations. To entitle Users,

In the Customer Services section, select the My Korean Certificate Centre checkbox. All

users entitled to authorise payments from a Korean account must be given this entitlement.

Select Proceed.

The Access Control—Details page displays the details before and after the modification. Review the

details and select Submit to process the changes.

Korea Xpress

Use Korea Xpress to allow access domestic banking services for Users with HSBC accounts in Korea.

Korea Xpress entitlement

Mexico

Mexico CEi

Use Mexico CEi to entitle Users with HSBC accounts in Mexico to access domestic banking services,

Conexion Empresarial por Internet (CEi).

Mexico CEi entitlement



Russia

Russian Internet Banking

Russian Internet Banking option allows customers with HSBC accounts in Russia to entitle Users to view

account information and make domestic and cross-border payments on accounts held at HSBC in

Moscow.

Russian Internet Banking Authority Control

United Kingdom

Straight Through Processing

Straight Through Processing is a service that authorises customers with HSBC accounts in the UK to

entitle Users to view details. To view historical transaction details, Users must also be entitled to the

Historical Enquiries service.

Straight Through Processing Authority Control

Historical Enquiries

Historical Enquiries allows customers with HSBC accounts in the UK to entitle Users to view payment

transaction details by account.

Historical Enquiries Authority Details



United States of America

ACH Credit Transfer

Customers with HSBC accounts in the USA can entitle selected Users with access to ACH Credit Transfer

by account. Individual entitlements are required to enquire and to prepare payments using restricted

templates.

1. Daily Authorisation limit: Enter the total Daily Authorisation limit that the User is entitled to


2. Enquire: Select the accounts that the User can enquire on.


payments using company-defined restricted templates. With this option, Users must use only


4. Prepare: Select accounts for which Users can create payments with or without templates

5. Authorise: Select accounts that Users can authorise payments on.



ACH Credit Transfer Authority Details



ACH Debit Transfer

Customers with HSBC accounts in the United States can entitle selected Users with access to ACH Debit

Transfer by account. Individual entitlements are required to enquire on, prepare payments using restricted

templates, prepare, and authorise payments.



2. Enquire: Select the accounts that the User can enquire on.


payments using company-defined restricted templates. With this option, Users must only use


4. Prepare: Select the accounts that Users can prepare. With this option, the User can create

payments with or without templates.

5. Authorise: Select the accounts that the User can authorise.



ACH Debit Transfer Authority Details

Bill Payments


Exception Management—Retail Lockbox

Exception Management service enables entitled Users to review and correct exception items on the same

day they are processed in HSBC’s Retail Lockbox via HSBCnet, prior to receiving their accounts

receivable file from HSBC. Currently, Exception Management functionality is available to US account

holders only.



Exception Management—Retail Lockbox Authority Details

Exception Management—Positive Pay

See Exception Management—Positive Pay under Canada

Remote Deposit Capture (RDC)

RDC allows customers of HSBC Bank USA to process checks and deposits via a desktop scanner.

Remote Deposit Capture

Saved Images

Use Saved Images option to entitle customers with HSBC accounts in the USA to save cheque and

deposit ticket images, after image retrieval. This provides for quicker access to images that have been

retrieved from historical image archives.

Saved Images Authority Control



US National Retail Lockbox

US National Retail Lockbox allows customers with HSBC accounts in the USA to search for transaction

details on HSBC retail lockbox accounts.

US Retail Lockbox Authority details

US Tax Payment

Use US Tax Payment to allow customers with HSBC accounts in the USA to access Tax Sense software

in order to make federal tax payments.

US Tax Payment

US National Wholesale Lockbox

US National Wholesale Lockbox allows customers with HSBC accounts in the United States to search for

transaction details on wholesale lockbox accounts with Mellon Bank.

Wholesale Lockbox Authority—US example



Administrative User Entitlements

As a System Administrator, you are responsible for setting up another System Administrator’s

administrative entitlements. These entitlements determine the System Administrator’s role and access

level to administrative services at the company level.

To set up or modify the administrative user entitlements of a new or existing System Administrator

complete the following steps:

1. Select the Administrative User Entitlements link on the Access Control page.

If you are setting up a new System Administrator, you arrive at this link through the step-

by-step process from a pending action in the User Authorisation Summary

If you are modifying the entitlements of an existing System Administrator, you arrive at this

link through the Modify User Access Level link under User Management service

2. Depending on whether your company has selected Sole or Dual Administrative Control, the

following Maintain User Access Level pages display.

If your company has selected Sole Administrative Control, you can select individual

services to be assigned to the System Administrator by selecting the respective check

boxes. Alternatively, you can select a pre-defined category from the drop down list. The

two entitlement category options available are:

o System Admin—full access: This gives the System Administrator full access to

all System Administrator functions

o System Admin— full registration: This gives the System Administrator full

access to view and initiate changes only to User Profile and Access Control



Administrative User entitlement details for Sole Administrative Control

Refer to the table below for detailed explanations of each entitlement.

Customers with Sole Administrative Control

CATEGORY ENTITLEMENT DESCRIPTION

User Profile View Entitles the selected System Administrator to view all User Profiles

Initiate Entitles the selected System Administrator to initiate changes to all User Profiles and set up new Users using User Authorisation Summary

Access Control View Entitles the selected System Administrator to view all User Access levels

Initiate Entitles the selected System Administrator to initiate changes to User Access levels

Multi User Access Control

Initiate Entitles the selected System Administrator to initiate simultaneous changes to service entitlements of multiple Users for a particular account

Suspend User Initiate Entitles the selected System Administrator to initiate any User Suspension

Reactivate User Initiate Entitles the selected System Administrator to reactivate any suspended Users

Delete User Initiate Entitles the selected System Administrator to initiate any User deletion




Progress SIR Request

Initiate Entitles the selected System Administrator to initiate any SIRs

Security Device Administration

View Entitles the selected System Administrator to view all User Security Device administrative changes

Initiate Entitles the selected System Administrator to initiate changes to User Security Device administration


Initiate Entitles the selected System Administrator to create a New User Invitation Email

If your company has selected Dual Administrative Control, you can select individual services to be

assigned to the System Administrator by selecting the respective check boxes. Alternatively, you can

select a predefined category from the drop down list. The seven entitlement category options available

are:

System Admin – full access

System Admin – all approve

System Admin – all initiate with approve

System Admin – full registration

System Admin – initiate registration with approve

System Admin – prepare registration

System Admin – approve registration



Administrative User entitlement details for Dual Administrative Control



Refer to the following table for a detailed explanation of each entitlement.

Customers with Dual Administrative Control


User Profile View Entitles the selected System Administrator to view all User profiles

Prepare Entitles the selected System Administrator with Preparer role to input information changes to all User profiles and set up new Users using User Authorisation Summary Two subsequent approvals are required. Not applicable to User profile information change

Prepare and first approve

Entitles the selected System Administrator to input information changes to all User profiles or set up new Users using User Authorisation Summary with implicit first approval. One subsequent approval is required

Approve Entitles the selected System Administrator to approve changes prepared by others (either by Preparer or first approver)

Access Control View Entitles the selected System Administrator to view all User Access levels

Prepare Entitles the selected System Administrator with Preparer role to input information changes to all User Access levels. Two subsequent approvals are required. Not applicable to User Profile information change


Entitles the selected System Administrator to input information changes to all User Access levels with implicit first approval. One subsequent approval is required


Multi-User Account Entitlements

Prepare Entitles the selected System Administrator with Preparer role to simultaneously change service entitlements of multiple Users to an account. Two subsequent approvals are required.


Entitles the selected System Administrator to simultaneously change service entitlements of multiple Users to an account with implicit first approval. One subsequent approval is required.


Suspend User Initiate Entitles the selected System Administrator to initiate any User Suspension

Reactivate User Initiate Entitles the selected System Administrator to initiate the reactivation of any suspended User. One subsequent approval is required

Approve Entitles the selected System Administrator to approve the reactivation of any suspended User

Delete User Initiate Entitles the selected System Administrator to initiate the deletion of any User. One subsequent approval is required

Approve Entitles the selected System Administrator to approve the deletion of any User

Security Device Administration*

View Entitles the selected System Administrator to view all User Security Device information

Initiate Entitles the selected System Administrator to initiate changes to User Security Device administration with implicit first approval

Approve Entitles the selected System Administrator to approve all Security Device administrative actions initiated by first approver




Progress SIR Request

Initiate Entitles the selected System Administrator to initiate any SIR requests. One subsequent approval is required

Approve Entitles the selected System Administrator to approve any Security Information Reset requests initiated by first approver


Initiate Entitles the selected System Administrator to create a New User Invitation e-mail

*Note: Your Company either uses (a) Mixed Securities (Security Devices and Password only) or, (b)

Security Devices

You can choose to assign Administrative User entitlements by selecting an option from the drop-down

list of categories.

Authorising entitlements

For Sole Administrative Control customers, changes submitted by the System Administrator are

immediately approved and do not need further approval by another System Administrator.

For Dual Administrative Control customers, another System Administrator (and possibly more, depending

on the company’s administrative setup) must approve User entitlement changes.

If the company has appointed a System Administrator with Preparer role, two subsequent

approvals by System Administrator with Approve entitlement are required

If the company does not have a System Administrator with Preparer role, System

Administrator having Initiate with Approve entitlement initiates the entitlement change with

implicit first approval. Another System Administrator with Approve entitlement is required to

provide a second approval

Note: System Administrators with Preparer role have limited access to User Management Service and

User Authorisation Summary. For more details, refer to Administrative User Entitlements in this Guide.

At the first and final approval stages, approvers can see the details of before and after views of the

changes they are about to approve. After reviewing the details, the approver has the option to Approve

or Reject the changes at the bottom of the page (see sample pages below).



Before Approval and After Approval entitlement details



Using Account Services Activity Log

Use the Account Services Activity Log to expand the view of transactions related to administration,

accounts and services. This service entitles you to view activities performed by all Users in your company

so that you can make decisions about onward processing.

Administrative functions provide access to activity processing. For Account Services Activity Log, enter

an optional activity date. If date is blank, the system assumes ‘today’. Select Access Control for Account

Services and select Go.

Account Services Activity Log service

The Activity Log summary shows the summary and details of administrative and setup changes for the

given date range. Selecting the activity date/time stamp from the summary displays the details for a

specific activity. A quick filter is available to search for activities based on specific criteria.

Activity Log summary for User access control

Activity Log detail displays information for a selected transaction stage.



Activity Log detail

For Dual Administrative Control customers, the approvers are presented with before and after images of

the changes they are about to approve.

Before Approval and After Approval entitlement details



Appendix: Services included in the auto-entitlement process

Note: Service entitlements are subject to regional availability.

• Administration Reports

• Account Services Activity Log

• Account Log Query

• Account Management Service

• Authorising Transactions

• Balance and Transaction Reporting

• Canada Wholesale Lockbox

• Customer Alerts

• Customer File Verification

• Customer Transfer

• Designated Beneficiary

• DigiCheck

• Exception Management – Positive Pay

• Exception Management - Lockbox

• File Upload

- File Level Authority

- Enquire Authority

• Fund Performance

• Fund Services – Fund Enquiry

• Guarantees and Standby DCs

- Import Accounts - Guarantees

- Import Accounts - Standby DCs

- Guarantee Cancellation

- Guarantee Claim

• HSBC Mexico Investment Funds

• Image Retrieval

• Maintain Account Group

• Maintain Account Identification

• Maintain Restricted Templates

• Market Information

• Online Tax Filing Service

• Payments

- Automated Clearing House - Debits and Credits

- Priority Payment

- Priority Payments - Zengin

- Inter-account Transfers

- Bill Payments

- Cheque Outsourcing

- Eurozone Payments

• Receivables Management

• Receivables Finance

• Remote Deposit Capture (RDC)

• Reports and Files Download

• Report Writer

• Signature Group

• Signature Limit Maintenance (Prepare/Approve)

• Saved Images

• Standby DC Cancellation

• Standby DC Claims

• Message Centre

- Message Centre - Cheque Add Issuance

- Message Centre - Cheque Void Issuance

- Message Centre - Cheque Enquiry

- Message Centre - Other Request Types

- Message Centre - Payment Cancellation/recall

- Message Centre - Payment Amendment

- Message Centre - Payment Investigation Creation

- Message Centre - Payment Investigation Enquiry

- Message Centre – Payroll Services

- Message Centre – DigiCheck Service

• Securities – Asset Servicing

• Self Service Payment Query

• Settlements and Position

• Sole Transaction Control for Restricted Templates

• Social Security Payment

• Stop Cheques

• Tax Payment

• Time Deposits

• Titres et placement

• Trade -

- Export Accounts

- Export DC Confirmation

- Import Accounts

- Pre-shipment Finance

- Post-shipment Finance

- Trade Advices - Export

- Trade Advices - Import

- Trade Facilities

• User Authorisation Summary

• User Management Service

• US National Retail Lockbox

• US National Wholesale Lockbox


Issued by HSBC Bank plc

© HSBC Bank plc 2017. All rights reserved.

Documents

System Administration: User Entitlements · 2018-09-25 · System Administration: User Entitlement Published: September 2017 1 About System Administration—User Entitlement HSBCnet