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8/12/2019 Huawei Enterprise Service Partner Brochure
1/12HUAWEI ENTERPRISE USA, Inc.
V1.0 Mar 2013
Partner Brochure
Huawei Enterprise Service
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Huawei is a leading global information and communications technology (ICT) solutions provider. To adapt to the
revolutionary transformations taking place in the IT industry, Huawei is continually developing customer-oriented
strategies and technologies. Huawei's innovations are extending to the enterprise and consumer businesses, and
Huawei will collaboratively develop the cloud-pipe-device business across these elds.
By leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise openly
cooperates with partners in the enterprise business domain. We understand customer needs and are committed toproviding wide-ranging and efcient ICT solutions and services to enterprise customers of all sizes. Our customers
operate in a wide range of vertical markets, such as government and public sector, finance, transportation,
electric power, energy, commercial business, and ISP. Huawei's leading solutions and services cover IP network
infrastructure, unied communications and collaboration (UC&C), and cloud computing, data center, enterprise
information security and enterprise wireless.
Huawei Enterprise Services is committed to support our Partners in a better way. We aim to boost our partners inuence
and revenue through the consistent provisioning of services to our mutual customers. Our core values enable us to
provide better services to our partners and to achieve our vision of enriching peoples lives through communication.
Huawei Enterprise Services Introduction
Resource, Knowledge & Logistics Centres:
15R&D Centres + 3GSRCs + 22RSRCs
45Training Centres & 53Authorized Partners
2 Regional SLCs
Spare Parts Operation Centres (SOCs):
1Global SOCs (Shenzhen, China)
9Regional SOCs
129Country SOCs
Brazil
Romania
Turkey
Russia
Japan
India
Malaysia
ChinaU.S.A
Mexico
Egypt
Hungary
Thailand
NigeriaIndonesiaKenya
Bahrain
Germany
Poland
Global Technical Assistance Centres (GTAC)
A Company with Global Resource
Regional & Country Technical Assistance Centres (TACs )
Global & Regional Spare Parts Operation Centre (SOCs)
Spare Parts Logistics Centres (SLCs)
Service Resource Centers (SRCs)
R&D Centres
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Huawei Channel Service
Go-To-Market Strategy
Huawei is committed to help partners to build, develop and differentiate their branded market service offering so
that enterprise customers can successfully deploy and operate Huawei technology solutions.
In this approach, Huawei has developed a joint services model to provide end-to-end services to customers
through the partner brand services model. The Huawei Co-Care Services program is offered to business partners
and includes Huawei Technical Support and Spare Parts services, enabling the partner to package their own
services solution to provide end-to-end service provisioning to the end user. Partner brand services are sold and
delivered by service partners, with Huawei providing back-to-back support to service partners.
To complement the Huawei Co-Care program and to promote partner support and customer satisfaction,
partners may also resell Huawei Hi-Care Services to the end customer. Huawei Hi-Care services are valuable:
As an extension of the partner services portfolio
Where customers require service coverage delivered by Huawei
Huawei brand Services services are available for resale by channel partners but delivered by Huawei directly.
Customers
Huawei Hi-Care Services
Partner
Partner Brand ServicesSold and Delivered by CSP,
Supported by Huawei
Huawei Brand ServicesResold by Partner,
Delivered by Huawei
Huawei Service PlatformSupport-E/E-Learning/Simulators/TACs/Spares
Always Online
Huawei Co-Care Services
CSP: Certied Service Partner
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The Service Go-To-Market model demonstrates the open and win-win channel philosophy of Huawei Enterprise
Business Group. By attracting and recruiting top-performance companies in the enterprise market Huawei and
partners can achieve win-win benets and provide the best services to end users.
In cooperation with Huawei to develop enterprise markets, partners can:
Leverage Huawei services to stand out in the market and secure a leading position in the industry.
Improve technical capabilities through Huawei's comprehensive training and certication programs. Receive support from Huawei in service solutions, service delivery and service sales targets.
Leverage Huawei's global platform to expand their business scope and customer base.
Improve customer satisfaction and loyalty with service support from Huawei.
Partner Benets
Huawei Partners Customers
Advantages:
Advanced technology
Innovative & broad product
portfolio
Platform support
Advantages:
Customer relationship
Vertical industry expertise
Best practices
Gains:
Accelerate market development
Improve customer satisfaction
Gains:
Enhance service capability
Extend service brand
Enrich service portfolio
Grow business with Huawei
Gains:
Business agility
Cost efcient
Higher SLA
Smart workow
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Huawei Enterprise Service takes an approach to service that defines the requisite activities at each phase of
whole ICT solution lifecycle. Huaweis unied ICT services are built to standards of the Information Technology
Infrastructure Library (ITIL) and other standards-based frameworks, providing the framework and exibility serve
key market sectors. Huaweis lifecycle services approach is a collaborative delivery methodology that joins the
forces of Huawei, our skilled business partners, and our customers to achieve outstanding results.
Huawei Enterprise has three service groups Professional Services, Customer Support Services, and LearningServices which cover the whole ICT solution lifecycle. As customer and business requirements evolve, Huaweis
service solution team will continuously develop services to promote customer satisfaction, profitability and
revenue opportunities.
Huawei Enterprise Service Portfolio
UC&C Network Design
Integrated Design
Deployment
Migration
Network
Integration
Implement
Customer support Service:
Huawei Hi-Care
Huawei Co-Care
Specialized Service
IT Product(Cloud Computing
& Data centre)
EnterpriseNetworking
Plan Build
Training & Certication Services
Run
Unied ICT Services Portfolio
Government& Public
Large Enterprise Finance Securitiesand Insurance
Transportation Communication &Multi-Service Operator
Energy SMB
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The Huawei Services Certification Program (HSCP) is a program that Huawei provides to channel partners to
certify service qualications, conrm service capabilities and authorize and services sales and delivery as Huawei
Certied Service Partners (CSPs).
Partners are encouraged to certify their service capabilities on Unied Networking with Routing & Switching,
Wireless LAN and Security, or with additional product domains to complement and extend their business offering.
Huawei Services Certication
Program (HSCP)
Partner service capability can be certied by 9 different product domains.
Service Solution and technical capability
TechnicalSkills
1 or 2 HCNA
Help desk 58 hot line
DomainRouting
& SwitchingWireless
LANSecurity
(Secospace)Cloud
ComputingVideo
ConferencingUnied
CommunicationCall
CenterStorage
& ServersTransmission
Networks
1 or 2 HCNA
1 HCNP
Help desk 724 hot line
1 HCNA
2 HCNP
1 HCIE
Huawei test Lab
Help desk 724 hot line
3 Star CSP 4 Star CSP 5 Star CSP
HCNA: Huawei Certied Network Associate
HCNP: Huawei Certied Network Professional
HCIE: Huawei Certied Internetworking Expert
Huawei CSP certication may vary in different regions.
For the details of Huawei Certication Training Programs, please refer to Huawei Enterprise website.
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Huawei Enterprise Service is committed to grow together with service partners to remain competitive and drive
success in the ICT service eld. Huawei will continually invest on partner enablement with cost-effective training,
affordable certications, and successful marketing programs.
Huawei Enterprise ICT Solutions. A Better Way.
Partner Enablement
Initializa
tionEna
blement
First nodeimplementation
support
Technical NewsLetter
Technical Eliteclub
E-LearningPlatform
Advance Tech.Training
Soft Skillstraining
TechnicalWorkshop
Real case practice
On job training instruction
Push new technologies andproduct documents
Award and incentive program for
Technical Elite
Online courses and exam.
Technical Forums/Knowledge base
Advance troubleshooting skills
System optimization skills
PM and Communication Skills
Customer satisfaction management
Rapidly track the latest technologies
Interaction with partner
Hands-on lab practice
Short-time training (
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Huawei Certied Service Partners benet from
Hierarchical Training and Certication Support Training Center
Technical Expert Support Technical Assistant Center (TAC)
Online Platform Support Support-E
Online Training Support E-Learning
Fast Supply Chain Support Supply Center
Contractual Delivery Support Spare Parts Center
Huawei provides three platforms to support business expansion, through technical support from the Huawei
online support center (Support-E), Huawei TACs (Technical Assistant Centers) and through email and telephone.
Partners can develop their ICT team with Huawei 44 training centers located around the world and Huaweis
E-Learning (an on-line training platform).
Partner Support
TrainingCenter
Training andCertication
On-line Platform forSupport and Learning
Fast Order Processingwith Supply Chain
Contractual Delivery
Capability based onVarious SLA
Expertise Supportfollow-the-sun
Online TrainingPlatform
On-lineSupportCenter
E-Learning
SpareParts
Center
SupplyCenter
Technical
AssistanceCenter
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To learn more about Huawei Enterprise ICT Solutions and our service policies, Please visit us at
http://enterprise.huawei.com/us/partners/
If you are interested in becoming our service partner, contact your local Huawei account manager or
submit an online application form at
http://enterprise.huawei.com/us/partners/channel-partners-application/channel-salepartners-register/
or contact your local Huawei partner managers.
LETS GET STARTED
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Copyright Huawei Enterprise USA, Inc. 2013. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Enterprise USA, Inc.
General Disclaimer
The information in this document may contain predictive statements including,
without limitation, statements regarding the future nancial and operating results,
future product portfolio, new technology, etc. There are a number of factors
that could cause actual results and developments to differ materially from those
expressed or implied in the predictive statements. Therefore, such information
is provided for reference purpose only and constitutes neither an offer nor an
acceptance. Huawei may change the information at any time without notice.
HUAWEI ENTERPRISE USA, INC.
20400 Stevens Creek Blvd.
Suite 200
Cupertino, CA 95014
Telephone: 1 877 9 HUAWEI (1 877.948.2934)
Email: [email protected]
Version No.: M3-022515-20130315-C-1.1
W b it htt // t i h i /
Trademark Notice
and HUAWEI are trademarks or registered trademarks of Huawei Technologies Co., Ltd.
Other trademarks, product, service and company names mentioned are the property of their respective owners.