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Human ResourcesManagement & Career
Development
Chapter 10
Human Resources DevelopmentManagement Development – Process concerned with developing the experience, attitudes and skills to become or remain an effective manager.
“Training” is for the present,“Development” is for the future.
MAN 3301:Management of Human Resources
Chapter 10
Human Resources DevelopmentManagement Development – Requirements
To know what development activities must takeplace:
• Set & use organizational objectives• Perform a management skills inventory• Predict changes in management team
MAN 3301:Management of Human Resources
Chapter 10
Human Resources DevelopmentManagement Development – Methods
• Understudy assignments• Coaching• Experience• Job Rotation• Special assignments• Classroom Training – Ex: UCF’s SSS
MAN 3301:Management of Human Resources
Chapter 10
Human Resources DevelopmentManagement Development – MethodsClassroom Training can incorporate:
• Lectures• Case Studies• Role Playing & “In-basket” Technique• Technology Training• Business Games
MAN 3301:Management of Human Resources
Chapter 10
Human Resources DevelopmentManagement Development – EvaluationKirkman’s 4-level Model of Evaluation1. Reaction Level2. Learning Level3. Job Behavior Level4. Results Level
MAN 3301:Management of Human Resources
Chapter 11
Human Resources DevelopmentCareer Development – An ongoing, formalized effort by an organization that focuses on developing and enriching the organization’s HR in light of both the employees’ and organization’s needs.
MAN 3301:Management of Human Resources
Chapter 11
Human Resources DevelopmentCareer Development – Objectives
1. Meet the org’s needs in a timely manner2. Provide info on career paths in org3. Better utilize internal sources of HR
MAN 3301:Management of Human Resources
Chapter 11
Human Resources DevelopmentCareer Development – ResponsibilitiesOrganization
• Start the process & ensure it takes placeEmployee
• Prepare career planManager
• Facilitate & assist the employee
MAN 3301:Management of Human Resources
Chapter 11
Human Resources DevelopmentCareer Development – Steps
1. Individual assessment of KSAs & goals2. Organization assessment of individual3. Communication of career options4. Counseling
MAN 3301:Management of Human Resources
Chapter 11
Human Resources DevelopmentCareer Development – Career Plateaus
MAN 3301:Management of Human Resources
Perf
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Potential
Learners
StarsSolids
Deadwood
Chapter 11
Human Resources DevelopmentCareer Development – Career PlateausRehabilitating plateaued employees:
• Provide alternate means of recognition• Develop new ways to improve job satisfaction• Reassign• “Reality-based” development• Change managerial attitudes
MAN 3301:Management of Human Resources
Chapter 11
Human Resources DevelopmentCareer Development – Outplacement“Helping” a terminated employee leave the organization and find employment elsewhere.
Most often associated with employees terminated due to a lack of work (laid-off).
MAN 3301:Management of Human Resources
Chapter 11
Human Resources DevelopmentCareer Development – The “Glass Ceiling”
• Demonstrate commitment• Hold managers accountable• Use affirmative action as a tool• Expand the applicant pool• Employee education• Initiate “family-friendly” policies
MAN 3301:Management of Human Resources
