28
* ( ASEAN) * * . ( ASEAN) .* 21/06/2011 . [email protected] 1 2015 HR - 21/06/2011 . [email protected] 2

AEC and Human Resources Development

Embed Size (px)

DESCRIPTION

ThailandHuman ResourcesASEAN Economic Community

Citation preview

Page 1: AEC and Human Resources Development

���������� � ��� ��� ��������������������� ������ ��� ����!"�

* ������ #� "� ����$�% ������&(�'�)��� ASEAN) & � �*�'** ����� #� "�.����$� ������&(�'�)�� ASEAN) & �.�*�'*

21/06/2011 .���"�," -�/� � [email protected] 1

������������������������

��������������� �����

����'0� �� ��/�**����� �� 2015

����'����/�'*/'�1'���$ " �� HR

�������� *�%��/'���2� ��'��

#���� 3�-�

21/06/2011 .���"�," -�/� � [email protected] 2

sakda
Text Box
(ภาคบ่าย)
sakda
Line
Page 2: AEC and Human Resources Development

3:*�'$������� � *��� ������������������� ���������-�0 ��*

� � � � ���21/06/2011 .���"�," -�/� � [email protected] 3

������������� ����

��� '� � *� �� ��*���� IMF < 17 200 �

$��� �������*�!��% � � 5 ��

#�!'�� � �

��?���������(/A�� �%�� �%)

IMF ��� 17,200 '�" ''�%��0� �"���$���<� *D

��"� 5 � *$��� �$��� ��E$� � *��G����� � �-���D E� �-��

����$�E$��""�' �G���"������" ��!�������*��/'����" E$��<'�*��2�

���) �%/'�"%-� ����

NPL ��G-����0 *

/1��"��E-G����� �

�<H$��!�����*�/'���"��?��3 �����*��

�����"����

���'���J �����%�'*������G��� !�$*�<H���/�*

E� �-�"�� E� �-�"K-G� 2009

��� '�����-��

��?���������(� ���<�� �*)

����"���$*���*��

���G�� !�$*��������� *!'�

���/�*

����2�����$���J �����$� ��-����K-��

��"�����

� �

��������������*

�(NICs)

����������' ��

�-#�/�**�

���������������������������������������* ���������' � ����������������������

21/06/2011 .���"�," -�/� � [email protected] 4

Page 3: AEC and Human Resources Development

Momentum �� ��� ������� �������� �������� ���

How does this relateHow does this relate to SEA?

By 2030

� China will be world’s largest economy, double the size of US economy

� India’s economy will be 5 times larger, representing 10% of global GDP How does this relate to SEA?

04/07/2011 5 .���"�," -�/� � [email protected]

� Part of historical trades routes for 900 years - SEA will rise naturally as Chindia risesnaturally as Chindia rises

� E7: predicted to be larger than G7 economies by 2050 Includes Indonesia Vietnam Thailand Philippines MexicoIncludes Indonesia, Vietnam, Thailand, Philippines, Mexico, Turkey

21/06/2011 6 .���"�," -�/� � [email protected]

Page 4: AEC and Human Resources Development

� ������� ��������������!��� ��"� 20113.7

2.02.6

8.3

2007

1.70.4

0.6

200

-2.22 6

0.65.5

082

-2.6-4.1

4.9

2009

3.12.3

1.47.8

2010

2.41.5

0 8

201 0.86.4

11

World US Euro Area AP (excl Japan)

Source: EIU Country Briefing Report, October 2010

World US Euro Area AP (excl. Japan)

21/06/2011 .���"�," -�/� � [email protected] 7

Source: Harvard Business Review, June 2011

KFC

21/06/2011 .���"�," -�/� � [email protected] 8

Page 5: AEC and Human Resources Development

World Ranking Port Name Trade Region Total TEU Country

�#��� $�� ��% � 1-9 �� ����&#�����"�����World Ranking Port Name Trade Region Total TEU Country1 (2) Shanghai East Asia 29,069,000China2 (1) Singapore South East Asia 28,430,800Singapore3 (3) Hong Kong East Asia 23,532,000China (SAR HK)3 (3) Hong Kong East Asia 23,532,000China (SAR HK)4 (4) Shenzhen East Asia 22,509,700China5 (5) Busan North East Asia 14,157,291Korea6 (8) Ningbo East Asia 13,144,000China6 (8) Ningbo East Asia 13,144,000China7 (6) Guangzhou East Asia 12,550,000China8 (9) Qingdao East Asia 12,012,000China9 (7) Dubai Mid-East 11,600,000UAE9 (7) Dubai Mid East 11,600,000UAE10 (10) Rotterdam Northern Europe 11,145,804Netherlands22 (22) Laem Chabang South East Asia 5,068,076Thailand

Shanghai Singapore Hong KongShanghai Singapore Hong Kong

Dubai RotterdamDubai Rotterdam

21/06/2011 .���"�," -�/� � [email protected] 9

"�����'�� ������� �� ���*��

"� 2546 "� 2546

"� 2546

% � !"� 2546

"� 2545

" 2546

*�%����� �!'�WTO

"� 2545

BIMST-EC � ������ ����� � ���������

����� ������������������ "� 2547

������� ����!!��� ����� �"#�� ��$��

�%�&���������� �����%�� �� �&���&��

Single Market Production Base21/06/2011 .���"�," -�/� � [email protected] 10

Single Market Production Base����� ���������� �����$��!'��� 270 �0� ������'* �� 60 ��0� *

Page 6: AEC and Human Resources Development

����!�!����*���� '� Separately:

ASEAN Plus One mechanisms withmechanisms withindividual Dialogue Partners of ASEAN

Source: ADB’s Emerging Asian Regionalism, A Partnership for Shared Prosperity

21/06/2011 .���"�," -�/� � [email protected] 11

• ��&� '���()��� 2510(1967) ������ 40 �� ��()��� �)���% (2550)• ,���$�������)��� ������%���� )��� �!()�&������� ��������%�� �&�• ,����$�������� – �����%������ �!�&������ �������%��&

"� 2540"� 2540

"� 2510" 2540

"� 2510

"� 2510

" 2510

"� 2510"� 2510

"� 2527

"� 2542

"� 2510

1221/06/2011 .���"�," -�/� � [email protected]

Page 7: AEC and Human Resources Development

�!� ���� ����� �0 �!� ���� �$����*�������� � ��-�*��� !"������ �E������� � *� � ���

• ��*�������/ �**����$< �'0 �1'���~������ �$���<�G���$��G

• E��������J #����0� �� ����� /����J ��0� ��J �E � � � � H��E" �����$����

• E������K- ���$)������ -�0 E����� � �<��"$*��� ��� ����$���*�

ASEAN Free Trade Area : AFTAASEAN Free Trade Area : AFTA

21/06/2011 .���"�," -�/� � [email protected] 13

������0 '���/���<H!�* $� H* AMBDC /'� GMS

Year 2011

ChinaTaiwan Korea

HKJapan

Laos

Myanmar

Thailand

Vietnam

CambodiaPhilippinesLaos

Brunei

Thailand

Malaysia

BruneiIndonesia

Singapore

21/06/2011 .���"�," -�/� � [email protected] 14

Page 8: AEC and Human Resources Development

ASEAN Economic Community : AEC

ASEAN Security Community

ASEAN Economic

ASEAN Socio-CulturalCommunity

(ASC) Community (AEC)

Cultural Community

(ASCC)

E it bl F ll I t t dSingle Market and production base

High competitive economic region

Equitable economic

development

Fully Integratedinto global economy

��'0� �� ������ � ���� ��'*$��

��"�����3" ����*� ����

�����'����� ��� ������!'�

'"�� *�*/��/����*� *��"�

/�**� /'��*��$��$������

�!� ���/��*��� $����%� ��$*��GG -�0 �

����2�� *�����

21/06/2011 .���"�," -�/� � [email protected] 15

GG� �����%� ��J �� ��

20152015

�'"/'���������1'�����

21/06/2011 .���"�," -�/� � [email protected] 16

Page 9: AEC and Human Resources Development

���()����������������

��� ����� ���-��%��%���$�%

- ����������� �������

���()��������� ������

��������������� ���

��� ����� ���-��%��%���$�%

���()������ ������������� ����� ���-��%��%���$�%

���()������������������)�./'�

������ �����%��%���$�%

���()������������� 3$����

��� ����� ���-��%��%���$�% - �������������������!���"�����#

�������������� 3$���

��� ����� ���-��%��%���$�%

21/06/2011 .���"�," -�/� � [email protected] 17

e-ASEAN +��,��� ��-+ ���� "�..�

�� �*�������"�����3

� �������

3�# � ��� � ��/��*��� 3� ���������

���*4 ��*�� 7& �� ���*

� �8���*� +��� �$9����

��3�"� 3��'* � ��$��1'������ ���<�'* ��"�����3/��*�����*�:H�

21/06/2011 .���"�," -�/� � [email protected] 18

Page 10: AEC and Human Resources Development

�'���$������3�"� /'�/�**�� �

�'���$��������1'��

�'���$������3��"" ���$�!�!'��

� �

1921/06/2011 .���"�," -�/� � [email protected]

21/06/2011 .���"�," -�/� � [email protected] 20

Page 11: AEC and Human Resources Development

���� �*�������"�����3��/��*���K� 11 Clusters

21/06/2011 .���"�," -�/� � [email protected] 21

����$�$������ $ $��*K�� ������

SingaporeSingapore offers

taccess to 2.8 billion

people within a 7 hour flight

radius3M, Shell, Top 10 Pharmaceuticals & Bi h l radius, ,

Exxon Mobil Top 10 & Biotechnology

21/06/2011 .���"�," -�/� � [email protected] 22

Page 12: AEC and Human Resources Development

*����#��D$��F$�

•Integrity

*����& � ����D$���� *4G���D�� ��

Integrity•Quality•Reliability•Productivity

•Knowledge-based manufacturing and services

•Thought and information

•Physical connectivity

•People and•Excellent place to live,

•Strong legal system

Thought and information hub

•Commitmentto education and skills

People and business networks

pwork, learn and play

21/06/2011 23 .���"�," -�/� � [email protected]

INSIDE OUT�����'*$�

�����������

�����'*$��K���*����$�

�����'���� *1� ����� ��E$�

��2��� !'�������%/'� <��

����%��������� �� *#���#�

�2��� !'�����/'� ������"�$*��� �

����"� #�'���&%� *���� �/'� ����E$�

��2��� /'���� � ��'��� ���'*$��

����" #�'��&� *���/'� ���E$�/'���*��������� �*������ �

��*���������'0� �� ����������

����������3-��&�� ���� **�

21/06/2011 .���"�," -�/� � [email protected] 24

� �

��'0� �� ��/�**����0

Page 13: AEC and Human Resources Development

OUTSIDE IN����������.��

��-��K-�� ��

��/�*�� H��<�

��-��K-� ��G-�-#�/�**���� ����1'��

�����'���� *1� ����� ��E$�

��/��*���" ��� ��$��/'��$�!�!'��

��G-���"/�'�/�**����0

�������'*$��� � �

/�**���

� *��*����$�

$���21/06/2011 .���"�," -�/� � [email protected] 25

.���"�," -�/� � [email protected]

F��*G*$�F��*G*$� SMEsSMEsF�*4G*� F�*4G*� SMEsSMEs

21/06/2011 26

Page 14: AEC and Human Resources Development

����� ����� CEOCEO����� ����� CEOCEO

� �� � �����L�������L��� � ����L������L��� �8��� *-��� �8��� *-��3��3�� �8��� *���8��� *��

21/06/2011 .���"�," -�/� � [email protected] 27

4*3���� 4*3���� CEOCEO ���F��3�#

7& �F $�L4 ��

��

��'����"��� – /�* ��"'K� ���*����

21/06/2011 .���"�," -�/� � [email protected] 28

Page 15: AEC and Human Resources Development

*�����<��G - ��� !� ��+� ��L�#� G�&�*��

��

4*���+� �� 4*���+� �� CEOCEO

21/06/2011 .���"�," -�/� � [email protected] 29

��G-� *���$��� *G �

����Q��L�*��D$����+�� ����&#� �� L���' #� # $� #...'�#�D#�� $� #�

21/06/2011 .���"�," -�/� � [email protected] 30

Page 16: AEC and Human Resources Development

*���+���� *���+���� CEOCEO4*�+���� 4*�+���� CEOCEO�4�*�

���-�� *�%��

����H�"

����

���$ * ���/-�*�����*��0 *

21/06/2011 .���"�," -�/� � [email protected] 31

/���"K�����2� *�%���

Organization Development Theme���������������� *�%��K�������*�

g p

+ ++ +

-+

+

U f i Ch i R f i

++

Unfreezing Changing Refreezing5 ��/�� 5 ���� � 5 ���� E�

� "�� / �<E�� "�� / �<E�

Source: Lewin’s Three-Step Process

� "�� / �E�

" ��������G��� !�/'���2���

21/06/2011 .���"�," -�/� � [email protected] 32

Page 17: AEC and Human Resources Development

IS

�'"�'� ��'"�' �

21/06/2011 .���"�," -�/� � [email protected] 33

Source: Harvard Business Review – May - June 1983

���* *�%���� � � ����* *���� � ���� � *������J ��0 �����

21/06/2011 .���"�," -�/� � [email protected] 34

Page 18: AEC and Human Resources Development

Reflective ObservationReflective Observation

• Logically analyzing

• Planning systematicallyideas

Abstract ConceptualizationAbstract ConceptualizationActive ExperimentationActive Experimentation

• Carefully observing• Showing ability to y gbefore making judgments

• Viewing issues from

g yget things done

• Taking risks• Influencing

7& ��Q� ��� �"V �7& ��Q� ��� �"V �

Concrete ExperienceConcrete Experience

Viewing issues fromdifferent perspectives

gpeople

����#�� #�����#�� #�• Learning from

specific experiences

Concrete ExperienceConcrete Experience ���� ����� �

specific experiences• Relating to people• Being sensitive to

f li d l

21/06/2011 .���"�," -�/� � [email protected] 35

feelings and people

Harness the Power of ChangeHarness the Power of Change

Face Reality!Face Reality!

Managing Less Is ManagingBetterManaging Less Is ManagingBetter

Downsize Before It’s Too Late!Downsize Before It’s Too Late!Downsize, Before It s Too Late!Downsize, Before It s Too Late!

De-Layer: Get Rid of the Fat!De-Layer: Get Rid of the Fat!

Act Like a Small CompanyAct Like a Small CompanyAct Like a Small CompanyAct Like a Small Company

Listen to the People WhoActually Do the WorkListen to the People WhoActually Do the Work

Go Before Your Workers andAnswer All Their QuestionsGo Before Your Workers andAnswer All Their Questions

k l h b fk l h b fMake Quality the Job of EveryEmployeeMake Quality the Job of EveryEmployee

Take Advantage ofTake Advantage ofTake Advantage ofE-Business OpportunitiesTake Advantage ofE-Business Opportunities

21/06/2011 .���"�," -�/� � [email protected] 36

Page 19: AEC and Human Resources Development

� �� ��� ���& ��� ���& ��� ���!3�������!3������!3������!3��"� �� ���L�"� �� ���L�

� �� ��� ��� ������ �� �8�,���� �8�,���

�� D����$���� D����$��

Source:Ronan and Shenkar countryRonan and Shenkar countryclusters-cultural comparisons

21/06/2011 .���"�," -�/� � [email protected] 37

21/06/2011 .���"�," -�/� � [email protected] 38

Page 20: AEC and Human Resources Development

�� 37��Q�� � �����+��L�3��

* �%��$��*����

3� ��+ ��� ��,-3��

+� �+%����

���37� �� 3�� "����G *%����4*���� +�+%��� "����G

���� �8�� 7 � � *-����������� �����������*�$�� �$��������L��� *-��

3��L������� �7�%D�

���+���

�������&3��

���� �8��

����������&"3�#� W

���+�� ����������Q� ��

����#��#

*#�!�� 3��7�"���D�-��3��

���� �%&3�%�������3����� ����&

���+��� *��� " ����+�� *���! � ��� ��%��#�� *-��

���"������7����"X� �� � ��

�� ����L���� �������4�-21/06/2011 .���"�," -�/� � [email protected] 39

�� �*�����*�0�

���-�� ��'�

����H�"1'*�

��� ���*�

$��$*/�'��$)%

����*�

����$

21/06/2011 .���"�," -�/� � [email protected] 40

����*�

Page 21: AEC and Human Resources Development

����L��3���� �������4�-4� � *���+Q���V!�� � *-��Focus

HRMHRM INPUT

PROCESS

HRMHRM

OUTPUTOUTCOME

HRDHRD

$ �$�( � < )

RESULT

(#�1� ��<)

����"�� �*����%21/06/2011 .���"�," -�/� � [email protected] 41

� �8�� “Y�”�8�� Y�*&#� � � �8��

“� *-��”

21/06/2011 .���"�," -�/� � [email protected] 42

Page 22: AEC and Human Resources Development

55 Y PlY Pl5 5 Years PlanYears Plan((20062006--20092009))

TIPSTIPS--BSCBSCLearning & GrowthLearning & Growth

PerspectivePerspectivepp

TargetSe tio

Welfare &fi

Team &SkillD l t

SalarySt t

BalancedS d

HRIS I(Employee Self

NewPromotionSection Benefits Development Structure Scorecard(Employee Self

Service)Promotion

System

� Manpower� e Recruitment

� JD/CompetencyC P th

� Training Road MapT i i Y l Pl

� Salary StructureP ti

� BSC / KPIs� Measurement Tools

� OT Online� Leave Online

� Promotion System� HR Best Practice� e-Recruitment

� Skill Test� Interview

Committee� New Orientation

� Career Path� New Benefits

Adjustment� Regulation Review� Salary Survey

� Training Yearly Plan� Career Development� Leadership Training� Promotion Committee� Team Building

� Promotion Regulation

� Young Target Selection

� Talent Retention

� Measurement Tools� Evaluation Review� Coaching/Mentoring� IDP� Strategic Workshop

� Leave Online� Shift Online� HR Intranet� HR Less Paper

� HR Best Practice� Thailand 5s Award� Safety Award� HR E-Form

Programy y

� Team Building� Procurement Manual /

RO Online� ISPS Code

� Talent Retention

� ISPS Code� 5s Best Practice

21/06/2011 .���"�," -�/� � [email protected] 43

33 Y Pl (Y Pl (20102010 20122012))3 3 Years Plan(Years Plan(20102010--20122012))

Learning & GrowthLearning & GrowthPerspectivePerspective

PSHEMS,HRIS II KM ???

SAP,HAPPY8

NewPerformance ???

Sparcs N4 HRIS IILO

8(Work Life

Balance)

Performance System

� Key person SAP � PSHEMS � Performance � Happy

Workplace� Happy Brain� 5P Culture� Emp.Survey

� 5PS Culture� White Factory� Happy Body� Happy Money

Base Pay� Cooperative

Fund

� Emp.Survey

21/06/2011 44 .���"�," -�/� � [email protected]

Page 23: AEC and Human Resources Development

���! �%�*� +��� � *-��

21/06/2011 .���"�," -�/� � [email protected] 45

������*���L- ��3��������3 ��������*���L- ��3��������3 ��

20%20%

10%

20% 20%10%

5%10%

10%15%

5%

5%10%

21/06/2011 .���"�," -�/� � [email protected] 46

Page 24: AEC and Human Resources Development

/���"������� ��� �**� A+B�C

Getting the right peopleAt the right placeAt the right placeOn the right time

� �*�� = E" ���$<*�/' �E��K- �' �(ROI)

� �*�� = ������2��� �*��'�������($�������%)

� �*�� = ����� �*��* �0 ��G-$��E��� �� 13 ��*-�� 2554 Sakda Hwankaew 47

�*�� = ���� �*���* � �G-$E����

Towers Watson’s View on Total Reward A framework that captures all aspects of the work experiencep p p

�����L��*#���3�������L��*#���3��Pa B fitPay Benefits

� Base salaryB

� Long-term sickness benefitP i� Bonuses

� Recognition� Allowances

� Pension� Holiday� Staff restaurant

� Geographical and shift allowancesC d l t

� Relocation assistance� Life insurance

� Career development� Learning experiences� Performance management

� Leadership� Culture� InvolvementPerformance management

� Succession planning� Training

� Involvement� Diversity� Work/life balance

L i d D l t W k E i t

� Talent Management� Coaching

� Interesting meaningful work� Job security

48

Learning and Development Work EnvironmentSource: 2010 Towers Watson. Proprietary and Confidential. For Towers Watson and Towers Watson

21/06/2011 .���"�," -�/� � [email protected]

Page 25: AEC and Human Resources Development

THE FOUR FUNDAMENTAL CAPACITIES OF PEOPLE

Potential

Competency

Capacity

ance

Perform

PersonalQualityLQ = Learning Quotient

Source: Grow Talent Company Limited ,India AbilitySkillsLQ Learning Quotient

CQ = Conceptual QuotientRQ R l ti hi Q ti t

Skills

RQ = Relationship QuotientAQ = Action Quotient

Knowledge

21/06/2011 .���"�," -�/� � [email protected] 49

�Q�L�%��4�,-������ �8��4*����Job Rotation

Special Project Assignment Off-site Training Program Community of Practice (CoP)Self Study

Assessment Center Career Counseling

Apprentice TrainingShadowing

O th J b T i i

Mentoring

g g y ( )y

Job Enlargement/EnrichmentE-Learning

CoachingOn-the-Job Training

P fPreferences,Corporate Culture,Actual Possibilities

Source : Hunseok Oh (Department of Education, Seoul National University, Korea)( p y )

13 ��*-�� 2554 50Sakda Hwankaew

Page 26: AEC and Human Resources Development

����'����/���"K�����2���

“�” $����� “�����” �����%� “��������&” �����%���������& �'������()�������#���*&�������+����)���,���.��� /��� “���)����” �,�����0$��+)�������()� ������%�)���������%����1���&�,�+�(#��( 20�0&��$�? (��.��(. 1��5�'(�6�&)

21/06/2011 .���"�," -�/� � [email protected] 51

Framework of Competencies by the Advanced Manufacturing Industry

Management Occupational Specific Requirements

by the Advanced Manufacturing Industry

Technical & Specific

Tier 4 : Industry-Wide Technical Competencies

Requirement Occupational Specific Requirements Knowledge Areas

Entry Level & Technical Level

• ManufacturingProcess Dev./Design

• Production • Supply Chain Logistics

Ti 3 W k l C t i

ocess e / es g

• Maintenance,Installation & Repair

• Quality/AssuranceCont. Improvement

• Health & Safety

Tier 3 : Workplace Competencies

• Business Fundamentals

• Teamwork • Adaptability/Flexibility

• Marketing &Customer Focus

• Planning &Organizing

• Problem Solving &Decision-Making

• Applied Technology

Tier 2 : Foundation Academic Competencies

• Applied • Basic Computer • Applied • Reading for • Business • Listening & • Location/ • Speaking/

Tier 1 : Personal Effective Competencies

AppliedScience

Basic ComputerSkills

Applied Mathematics/Measurement

Reading forInformation

BusinessWriting

Listening & FollowingDirections

Location/UsingInformation

Speaking/PresentationSkills

Tier 1 : Personal Effective Competencies

• Integrity • Motivation • Dependability & Reliability • Willing to Learn

Page 27: AEC and Human Resources Development

2010 – 2011 Salary Increases: General Industry 2010 - 2011 General Industry - Median Salary Increases

9.6 10.0

11.9

10.0 10.010.0 11.0

12.9

10.311.5

12.0

14.0 2010 2011

7.08.4

6.0

0 0

6.0

8.09.0

5.5 5.57.0

5.36 0

8.0

10.0

3.55.0

3.02.0

5.0 5.0

3.03.5

3.2

5.04.03.5

2.5

3.34.0 3.5

2 0

4.0

6.0

0.0

2.0

S 2010 T W t C ti Pl i R t O t b 2010Source: 2010 Towers Watson – Compensation Planning Report, October 2010

� 2011 Salary Increase presented are based on projected/forecasted figures shared by participating companies

� A total of 2 560 companies shared information for 2010 and 2 200 for 2011� A total of 2,560 companies shared information for 2010 and 2,200 for 2011 General Industry figures

21/06/2011 .���"�," -�/� � [email protected] 54

Page 28: AEC and Human Resources Development

21/06/2011 .���"�," -�/� � [email protected] 55

� ��� �* �*• ��"' �����, � ��� ����� ������������������ �����, ���������� �

��-�*����$�• Ambassador Ong Keng Yong ASEAN and the Asia Pacific’s Role in Regional• Ambassador Ong Keng Yong, ASEAN and the Asia Pacific s Role in Regional

Architecture, 25 MARCH 2010 AUCKLAND, NEW ZEALAND• "�. ������� �'��' & ��)�, � ��� ������������������ �����, �#

� � � E 20 � 2550- ��� �/-�*����$�E$�, 20 ��3���� 2550• ��#�2 �*�"���', � ��� ����� ������/'��������������� �����, ���

������� ���-�*����$�, 25 ��3���� 2552• Dr. Kitti Prasirtsuk, Economic Crises and East Asian Cooperation, 9 May

2009• Ed Ramsami, Five Temptations of a CEO, 21 October 2009, p ,• Peter A. Topping, Managerial Leadership, The Mcgraw-Hill Executive MBA

Series, 2002• Low Jeng-tek Entering South-East Asia through Singapore 7 June 2011• Low Jeng tek, Entering South East Asia through Singapore, 7 June 2011

21/06/2011 .���"�," -�/� � [email protected] 56