i-to-i Volunteering UK Brochure

Work with children

Conservation work

Care for wildlife

Build for communities

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i to i Volunteering is a member of the TUI Travel PLC group of companies, of TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL.

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i to i Volunteering, 1 Meadow Road, Tunbridge Wells, Kent, TN1 2YQ

Tel: 01892 882 207 Email: [email protected]

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Do som

ething extraordinary

Since 1994, i to i Volunteering is proud of bringing together travellers from all over the world with projects that respond to local communities in need. With over 100 projects in 20 countries, do something extraordinary whether you teach English to underprivileged children or help to conserve endangered species. With i to i Volunteering not only will you get a life-changing experience, you’ll know you have helped to improve the lives of others with one of the pioneering companies of volunteering travel.

Life’s an opportunity, embrace it with i to i Volunteering and do something extraordinary.

ContentsYou’re in safe handsA whole world of opportunitiesLiving like a localResponsible travel

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South AfricaSwazilandMozambique BotswanaKenyaTanzania

Costa RicaEcuadorPeru

ThailandCambodiaIndonesiaMalaysiaIndiaSri LankaNepalChina

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Africa

Latin America

Asia

Australasia

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If you’re looking to travel off-the-beaten-track, see the world and volunteer overseas, at sustainable project you’ve definitely come to the right place.

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You’re in safe hands...

Here at i to i Volunteering, we’re all passionate and experienced travellers who love the world we live in. But what excites us most is that we continue to send volunteers of all ages, backgrounds and interests to some of the world’s most worthwhile projects.

Over the years, we’ve matched over 50,000 volunteers with projects in 20 countries. This year promises to bring much of the same success as we continue to work closely with our in-country partners to ensure we deliver much needed help where, and how, it’s really needed.

Whatever the destination or project you choose, you can be sure to get several things that money can’t buy – a real understanding and experience of the country you travel to, the chance to make life-long friends, knowledge that you have made a significant difference to the project you work at, and of course, have lots of fun in the process!

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You don’t come to work in a business like i to i Volunteering without a whole heap of passion, enthusiasm and experience of volunteer travel. Between the i to i Volunteering team, we’ve travelled to more than 100 countries so we really know what we’re talking about!

Support in planning your tripFrom helping you choose where to travel to providing you with advice on must-see sights and finding you the best flight deal, our team is on hand to help you as much or as little as you need, every step of the way.

Support whilst travellingOur in-country teams are truly the experts on your destination - they are on hand to support you but will also give you freedom to have your own independent experience. Should you need them they are only a phone call away and available to assist you until the issue is resolved. To help you settle in, there is also a useful talk about local customs, the surrounding area and how to get the most from your experience.

Emergency supportWe have offices in the UK, Australia and the US which means we’re available around the clock. We also have a duty office team in the UK, who are trained in emergency response and are on call 24 hours a day, 365 days a year. We hope that you never have to use this but from time to time things happen and it’s reassuring to know that there is a team of people on hand to assist you, should you need them.


A whole world of opportunities...

At i to i Volunteering, we believe in travel that gives you the opportunity to do something extraordinary in the communities and projects you choose to visit. There’s an element of volunteering in all of our trips, but exactly how much is up to you.

100% volunteeringIf you’re all about getting stuck in and becoming a valued member of the community, our volunteering trips are for you. You’ll focus 100% of your trip around volunteering as you work alongside local people and enjoy an authentic cultural experience. Volunteering is all about how much you put in and with this option, you’ll get plenty out of your time!

Combine tours and volunteeringIf you prefer to see more of a country but still do something extraordinary for the local community, this style of trip will suit you down to the ground. Offering the very best in small group travel, your guide will ensure you spend ample time seeing the best the destination has to offer, with the time to stop off to help locals along the way.

Working with AnimalsWith a wealth of overseas wildlife projects that benefit our fellow creatures across the globe, get

your hands dirty by helping cater for the daily needs of animals such as baby lions in South Africa or pandas in China. You don’t need to be an animal expert to volunteer on our wildlife projects. A genuine love of animals and an enthusiasm to help is all you need to make a vital contribution! There are also unique opportunities to get close to rare species, with specialist wildlife conservation projects such as sea turtle conservation in Costa Rica.

Working with ChildrenWork closely with local communities in some of the poorest pockets of the earth. Our volunteers

can find themselves undertaking community work in Peru, working with children in Kenya or helping to develop skills in Sri Lanka. With so many child-related projects to choose from, you will be spoilt for choice when it comes to deciding which trip to embark on!

BuildingIf the idea of getting your hands dirty and doing a bit of manual labour appeals, then our building

projects could be the most rewarding option for you, with the chance to build homes for underprivileged communities in Costa Rica, Kenya, Swaziland or Thailand. Volunteers who embark on our overseas building projects don’t need to be specialist builders either; they just need to bring along their enthusiasm, reliability and an appetite for hard work.

Community DevelopmentAll community volunteer projects share the same core value; they make a vital difference to the

development and future of communities abroad. With projects across the world, you can work in residential homes, at outreach projects or at local cooperatives.

ConservationFor travellers who enjoy the outdoors and have a desire to preserve our precious planet, our unique

conservation volunteer projects help to support and develop some of the most precious natural habitats and animals on the planet. You’ll get directly involved with meaningful conservation projects which have been specifically set up to benefit local habitats. You’ll live in some of the world’s most stunning rural locations and work alongside local people who specialise in wildlife and environmental conservation. Conservation volunteering is deeply rewarding, whether you decide to go for rainforest conservation in the Amazon or marine conservation in Mozambique.

ABCTeaching EnglishIf you enjoy working with children and want to get some valuable teacher experience under your

belt, volunteering as a teaching abroad could be the ideal travel option for you. No teaching experience? Don’t worry, you don’t need any, but if you want some we offer a number of TEFL courses to suit your needs and can equip you with all the essential skills you need to lead a successful lesson overseas! Teaching abroad will leave you feeling fulfilled in the knowledge that you’re making a tremendous impact on the future lives of underprivileged children - it really is a win, win situation!

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Project optionsAs one of the original volunteering companies, i to i Volunteering offers something for everyone through our amazing range of trips.

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During your time at our projects you’ll live life like a local, staying in simple accommodations where you can gain an authentic immersion into a new culture, whether it’s a homestay, volunteer house or guesthouse. All of the accommodation we provide is locally owned and run, ensuring funds are distributed directly back to communities abroad.

Finding a home away from home can be daunting, but our clear accommodation categorisation means you know exactly what to expect when you arrive:

HomestayBy staying in a family home, you will soon become part of the family. There’s no better way to experience the local culture.

On-site AccommodationAccommodation on site can be really handy but the facilities and comfort levels vary from place to place. Our travel advisors are happy to talk you through the options at your chosen destination.

Hostel or GuesthouseA great way to meet fellow travellers, the hostels and guesthouses we offer are locally owned or family-run accommodation.

VVolunteer HouseStaying in a house with other volunteers, you’ll soon be making friends and swapping stories.


Living like a local...

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Responsible travel is at the heart of all we do. Creating trips which really help the countries we work in is something we pride ourselves on. With i to i Volunteering, you can be sure you’re doing something truly extraordinary – for the project and for yourself.

Since 1994, we’ve been sending a constant supply of enthusiastic volunteers around the world. The result of this is that we work with our projects for the long term to help them achieve their goals; and with over 50,000 volunteers donating over 6 million hours of work across the globe, we’re certainly making a difference!

On top of this, we also send over $3 million per year to our in-country partners for support, accommodation and food, aside from our Big Giving initiatives. Every penny of this money goes into the local economy and helps small businesses around the world succeed.

Responsible travel…

Wherever you see the Big Giving logo, your trip will also include a donation to the community or project featured, to buy additional essential materials such as text books, mattresses and pens. You can currently see our Big

Giving Campaign in action in Cambodia, China, Costa Rica, Ecuador, India, Indonesia, Kenya, Nepal, Peru, South Africa and Sri Lanka.

In the past year we have raised over US$50,000 to help our projects overseas and this figure grows daily. We’ve bought desks for children in Kenya, provided materials to build houses in Costa Rica, enabled our conservation project in the Galapagos to buy a chainsaw and contributed chairs and tables for kids in Indonesia. Our continued funding to the projects makes a small but tangible improvement and helps our volunteers make a bigger difference while they are there.

AfricaTime spent in Africa is a true journey of discovery – fall asleep to the wild sounds of the savannah, explore lush green forests and uncover the vibrant spirit and vitality of the continent’s people. Be under no illusion – Africa will capture your heart!


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Why volunteer in Africa?Much of Africa’s population lives way below the poverty line and as a volunteer in Africa you can provide some much needed cheer and help to give children the skills they need to build a better future. But it’s not just the human population that needs a little extra help – Africa is famous for its wildlife and there are many conservation projects that are desperately in need of a helping hand too!

Where we work in Africa...

South Africa Pages 12-17

Swaziland Pages 18-19

Mozambique Pages 20-21

Botswana Page 21

Kenya Pages 22-23

Tanzania Pages 24-25

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Live with lion cubsHighlights

Feeding and caring for adorable lion cubs

Taking the opportunity to learn how to abseil and rock climb (optional extras during free time)

Participating in game drives on the reserve

Helping to look after other animals at the reserve

This is the perfect project for anyone with a love of lions and other stunning African wildlife. Experience a once in a lifetime opportunity to get hands-on with the lion cubs in addition to taking part in a huge range of other worthwhile activities on the reserve.

Set in a stunning location the reserve is not only home to a number of lion cubs but their older brothers and sisters, mums and dads! After spending time here we can guarantee that you’ll fall in love with these incredible animals. In your free time you can also get involved in a whole range of activities including visiting a nearby crocodile farm and cheetah centre.

Project location Close to Brits, an hours drive from Pretoria and Johannesburg, South Africa

Arrival airport Johannesburg (JNB) arrive by 4.15pm at the latest

Accommodation Shared room in a comfortable chalet at the project

Meals All meals are included

Start dates 2 departures monthly throughout the year


SouthAfricaThe Rainbow Nation’s scenic wonders are legendary – mountains, deserts, savannahs and stunning coastlines await you. Plus it’s home to some of the most incredible wildlife on the planet: lions, leopards, the Great White shark and of course the African elephant.

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Highlights included watching an elephant being collared, watching the lions hunting and killing warthogs, and finding Cleo the leopard who hadn’t been spotted before!

Lucy Gibbon

Wildlife research with lions in South Africa Highlights

Tracking the lions every day - probably the most exclusive safari in the world! Experiencing life in the African bush Researching fascinating rhinos and elephants in addition to lions

If you want to get away from it all, here’s your perfect chance to head into the African wilderness where you’ll spend your days with some of the most amazing wildlife on the planet.

The research programme was developed in 2004 with the aim of monitoring behavioural patterns and movement. Lions are the priority of the research and it’s important that they are tracked and located every day as part of ongoing monitoring of their introduction into the reserve. But it isn’t just about the lions. Elephants, rhinos, zebras, leopards, wildebeest, eagles, vultures, elands, kudus and many more amazing animals will all play a significant part in your daily life. You will spend hours every day getting the chance to see and be part of these animals’ environment!

Project location Reserve based between Gravelotte and Mica in the Limpopo Province

Arrival airport Johannesburg (JNB) arrive by 4.15pm at the latest

Accommodation Shared dormitory room in the volunteer house on the reserve

Meals Self-catering (food is provided)



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Great White Shark monitoringHighlights

Coming face to face with a Great White for the first time

Being located in the best place in the world to see Great White sharks in their natural habitat

Learning all about their fragile eco-system and how to interpret the sharks’ behaviour

Ever seen the film Jaws? Well now is your chance to put your fears to rest as you observe these magnificent creatures from the safety of a marine boat.

Working with the marine big five - sharks, whales, dolphins, seals and penguins under the guidance of the team’s Marine Biologist, you’ll be actively involved in observation, data collection and learning how to photograph marine animals. You will be amazed at what you will learn!

Project location Kleinbaai, 180 kms south east of Cape Town

Arrival airport Cape Town (CPT) arrive by 4.15pm at the latest

Accommodation Shared room in a residential house on-site

Meals Breakfast and lunch included on the boat, all other meals are self-catering (food is not included)



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Hands-on work with endangered wildlife in South AfricaHighlights

Nursing young wildlife back to health

Waking up to the sound of exotic birds fluttering in your front yard Hiking through the game reserve to see zebra, giraffe, wildebeest and antelope roaming free Surfing or lounging on the golden sand beaches nearby Doing your bit to help conserve stunning wildlife for future generations to enjoy

If you love laid-back beach life as well as animals this trip is perfect for you!

With some of the best surf beaches in South Africa just a few miles away from the park, spend your days caring for big cats, exotic birds, giraffes, monkeys and zebra and then head off to the beach to catch some glorious waves. Does life get any better than this? When working at the wildlife park, you’ll be surrounded by endangered, hand-reared animals eager for your attention. You will be involved in hand feeding young animals, preparing food, the general upkeep of the park enclosures and monitoring game on the reserve.

Project location Thornhill, near Port Elizabeth, South Africa


Accommodation Shared dormitory style room in the lodge at project

Meals All meals are included



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Community work with children near Cape TownHighlights

Living in one of the most stunning places on earth! Making a real difference to the children who attend the school Learning about the ‘real’ South Africa and making lots of friends on the way

Most of the children attending this daycare centre have parents with drug and alcohol abuse problems so the project provides a safe place for the young children of the township to interact and learn. Provide invaluable support to children ranging in age from young babies to six years old.

You’ll need to be prepared for everything; feeding young babies, jumping around with toddlers and the biggest challenge of all: persuading them to take a nap at the same time! As with most children projects, it’s the kids who call the shots; outnumbered you’ll be left with no option but to sing another song, wipe another nose or play another game!

Project location Masiphumelele township on the Cape Peninsula


Accommodation Shared dormitory room in the volunteer house

Meals Self-catering (food not included)


Hearing certain stories about the childrens’ home lives was extremely sad; seeing them in a safe environment (the creche) you realise they are still kids who want to have fun despite all their troubles.Marianna Prsa


South Africa

Surfing experience with children in South AfricaHighlights

Becoming a surfing pro at Muizenberg Beach Sharing the childrens’ delight when they catch their first wave Exploring the stunning Cape Town area

Based at the beautiful white sandy beach of Muizenburg near Cape Town, spend your time learning how to surf and teaching children your new found skills!

Working with children from disadvantaged backgrounds, give them something worthwhile and constructive to do with their time whilst having an amazing experience in the process. Experience their energy and enthusiasm first hand and watch their amazement as they catch a wave for the first time.

Project location Muizenburg, near Cape Town

Arrival airport Cape Town (CPT) arrive by 4.15 pm at the latest

Accommodation Shared dormitory room in the volunteer house

Meals Self-catering (food not included)


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Ultimate big cat encounter Highlights

�Caring�for�and�interacting�with�the�resident�cats:�lion�cubs,�cheetahs�and�many�more

�Joining�game�drives�(weather�permitting)�to�see�famous�South�African�wildlife�and�bird�life �You’ll�be�spoilt�local�cuisine,�try�‘boerekos’�(farmers�food)�-�South�African’s�typically�eat�a�lot�of�meat!

Have�you�ever�heard�a�cheetah�purr?�If�not,�then�this�is�your�chance!�Cheetahs�are�expected�to�be�extinct�in�the�wild�within�the�next�ten�years�and�Riana�and�her�team�have�worked�tirelessly�since�2006�to�build�up�this�fantastic�project�breeding�cheetahs�in�captivity.�

This project takes in cats that have been abandoned by their mothers or from neighbouring game farms to raise them. This really is the perfect environment for anyone that wants to experience country living with a love of big cats and other stunning African wildlife. Providing a wonderful opportunity to work with the big cat population, this trip is really a once in a lifetime experience.

Project�location�Bloemfontain (approximately seven to eight hours by bus from Johannesburg)

Arrival�airport�Johannesburg (JNB) arrive by 4.15pm at the latest

Accommodation�Shared room in the volunteer house at the project

Meals�Self-catering (food is provided)

Start�dates�2 departures monthly throughout the year

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Care for orphans in SwazilandHighlights

Seeing some of the biggest cheekiest smiles as you help to look after amazing children

Learning about life in this beautiful location and its traditional arts and crafts Having the chance to get involved in some great trips on your weekends

If you love kids and want to give some much needed care to orphans and vulnerable children in a beautiful part of Africa, then this project in Swaziland is just for you!

Swaziland might be one of the smallest countries on the African continent but you will be amazed at the way it has maintained its culture and traditions. With one of the highest rates of HIV/AIDS, many children have been left orphaned, neglected or abandoned. By volunteering on this project you will be helping to give that extra bit of love and attention to children who haven`t had a great start in life. You can also be sure that there will be plenty of smiling little faces greeting you when you arrive!

Project location Lobamba Town, Ezulwini Valley

Arrival airport Manzini Airport (MTS)

Accommodation Shared dormitory rooms with bunk beds at backpackers lodge


Start dates 1 departure monthly throughout the year


SwazilandDespite being the smallest country in Southern Africa, travel in Swaziland has much to offer. Life remains routed in the customs of the past, so don’t be surprised to find traditional healers offering herbal remedies at the local market or ancient ceremonies bringing the city streets to a standstill. It is something of an understatement to say that travel in Swaziland is full of surprises!

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Build homes for children in Swaziland

Highlights Learning the local techniques of building Getting your hands dirty and understanding the difference that you can make to people’s lives Seeing how the families cope with the hardship of life but still have the biggest of smiles

Get stuck in as you help build homes for the children and families of the ancient town of Lobamba, nestled in the legendary Ezulwini Valley and the spiritual home of the Swazi nation.

Working on a variety of activities from levelling the ground to making mud bricks you will be assisting in the building of homes and classrooms to benefit the children of the area. This gives the community the encouragement and support needed to improve their quality of life. This project is located in one of the smallest countries on the African continent full of superb scenery and amazing wildlife reserves, what more could you want?



Accommodation Shared dormitory rooms with bunk beds at a backpackers lodge



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Sports development for vulnerable children in Swaziland

Highlights Helping children develop their sporting skills whilst getting fit! Providing a positive role model to this community Learning about life in this beautiful location with its wildlife reserves, superb scenery and traditional customs

Now is the time to get your kit on and get your muscles flexed as you coach football, bike riding, swimming and more to vulnerable children of families left affected by high rates of HIV/AIDS. With one of the highest rates of unemployment in Africa, many children have been left despondent, bored and at risk of entering a life of crime.

By joining this project you will give the children’s lives a sense of purpose and meaning through sport to keep them stimulated, fit and healthy. So what are you waiting for, come on and get your kit on!



Accommodation Shared dormitory rooms with bunk beds at a backpackers lodge



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Work with orphans and vulnerable children in MozambiqueHighlights

�Working�with�some�amazing�children�to�give�them�a�better��start�in�life� ��Experiencing�what�Mozambique�has�to�offer�and�during��your�weekends�

�Living�100m�away�from�the�stunning�beach!

Take�the�chance�to�help�some�inspiring�children�who�have�been�left�orphaned�in�a�country�that�has�suffered�decades�of�civil�war.��

The orphanage, made up of quasi family units, provides a safe shelter, food and basic education giving the children a feeling of real family. Providing extra hands to care and support the children, you will be rewarded with smiles as you teach English and maths, play games, and participate in various activities that will all ensure a brighter start to these childrens’ lives!

Project�location�Inhambane, Mozambique

Arrival�airport�Inhambane (INH)

Accommodation�Shared bedrooms with up to 4 in a room in a volunteer house

Meals�Self catering (food is provided)

Start�dates�1 departure monthly throughout the year


Mozambique and BotswanaMozambique has much to offer - pristine sandy beaches, clear turquoise waters and unspoiled coral reefs. It doesn’t feature on many African travel itineraries, making it attractive for those who want to avoid the hordes. In contrast, Botswana is a popular destination renown for exclusive safaris. Take the opportunity to explore these amazing countries while also helping a community in need.



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Conserve and swim with whale sharks in Mozambique Highlights

��Getting�to�swim�up�close�with�whale�sharks!�� Contributing�to�research�that�will�help�to�prevent�a�decline�in�the�world’s�fish�populations�� Learning�to�dive�and�going�home�with�a�PADI�qualification Living�right�next�to�the�beach�-�bliss!

Who�says�you�can’t�swim�with�sharks?�Not�us!�This�is�an�amazing�opportunity�to�swim�alongside�whale�sharks�in�their�natural�habitat.

Based in the tropical paradise that is Mozambique, you will spend time monitoring and researching these amazing creatures whilst helping with the vital conservation work being undertaken at the project. There is also a chance to collect data on the coral reefs and other marine biodiversity, not to mention help out during the turtle hatching season! If you are a water baby and love animals, this has got to be the trip for you.

Project�location�Inhambane, Mozambique

Arrival�airport�Inhambane (INH)

Accommodation�Shared bedrooms with up to 4 in a room in a volunteer house

Meals�Self-catering (food is provided)


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Provide essential care for children in BotswanaHighlights

�Helping�the�overstretched�staff�provide�much�needed�attention�to��the�kids�� Living�with�a�local�homestay�family�you�will�learn�all�about�the�Botswana�way�of�life �Located�near�the�Okavango�Delta�-�one�of�the�must-see�sights�in�Botswana!��

Working�at�day�care�centres�with�children�aged�one�to�six�years�old�will�certainly�be�a�challenge�leaving�you�tired�at�the�end�of�the�day,�but�is�definitely�an�experience�and�a�half!�

Most of the childrens’ families cannot afford to send them to school so hope for a brighter future lies in the support of these day care centres and help from you! You can be sure that as soon as you walk in you will be swarmed by children full of fun all competing for your attention.

Project�location�Maun, Botswana

Arrival�airport�Maun (MUB)

Accommodation�Shared twin bedroom with a local family

Meals�All meals are included


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Building with underprivileged communities in Kenya

Highlights �Getting�your�hands�truly�dirty�working�with�the�local�community!�� Spending�time�discovering�this�stunning�part�of�the�world�� Dancing�to�the�big�beats�of�Kenyan�music Exploring�the�National�Parks�at�weekends

By�working�on�these�building�projects�in�Kenya�you’ll�be�giving�local�families�a�place�to�call�home.�Get�your�hands�dirty�building�homes�in�the�stunning�area�of�Nakuru.

Get stuck into community development projects or help build houses for poor communities. Whichever building venture you embark on, this is a fantastic opportunity not only to live and work alongside the community who will benefit from your efforts, but to also learn more about some of the challenges they face.

Project�location�Nakuru

Arrival�airport�Nairobi (NBO)

Accommodation�Shared room in a homestay

Meals�Breakfast and dinner included



KenyaIf it’s variety you’re after Kenya has it all! You’ll find the vast savannahs rich with big game, timeless cultures unchanged by the modern world, mighty snow-capped mountains including Africa’s second highest mountain, Mount Kenya, as well as huge lakes that are teeming with birds and other wildlife. Kenya offers endless opportunities for fun, adventure and discovery.

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Community work with children in Mombasa Highlights

�Providing�much�needed�care�to�the�children�-�playing�games,�teaching�English�and�essential�life�skills�� Experiencing�all�that�Mombasa�has�to�offer�-�history,�lively�streets�and�nearby�beaches��

Experience�Kenya’s�beautiful�coastal�city�whilst�putting�a�smile�on�the�faces�of�children�who�have�been�abandoned,�orphaned�or�live�in�poverty.

If you’re resilient, patient and optimistic, a number of projects helping vulnerable children in Mombasa need your support. Mombasa is Kenya’s second largest city and is home to more than 30,000 street children and many more youngsters who have been orphaned by HIV/AIDS. By giving your support to these local initiatives, you’ll reach out to some of those children and help put their lives back on track. You also enjoy a full immersion into this stunning coastal city, which boasts some of the world’s best beaches. While at times these projects may be challenging, you can be sure your hard work will be worthwhile.

Project�location�Various locations within Mombasa

Arrival�airport�Mombasa (MBA)

Accommodation�Shared dormitory room in a volunteer house



Community work with children near Mount KenyaHighlights

�Playing�your�part�in�helping�a�community�� Living�in�a�stunning�region�in�the�shadows�of�Mount�Kenya�� Learning�about�the�lives�of�people�in�Kenya�and�making�friends�with�the�locals

Go�wild�in�one�of�Africa’s�most�prestigious�wildlife�conservation�sites�and�bond�with�enthusiastic,�neglected�and�poverty-stricken�children.

Working on this valuable project, you will provide vital English language skills and companionship to children who have lost parents due to the HIV/AIDS epidemic and face a life on the streets. These centres provide a safe haven for these children and also those who have been abandoned or come from families who can’t afford to look after them.

Project�location�In and around Nanyuki

Arrival�airport�Nairobi (NBO)





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Community work with young children in MoshiHighlights

�Teaching�English�and�sports,�counselling�the�community’s��young�children�� Discovering�the�customs�and�practices�of�the�local�Chaga�and��Masai�tribes�� Living�at�the�foot�of�Mount�Kilimanjaro�–�why�not�climb�Africa’s�highest�mountain�while�you’re�there?

Enthusiastic?�Energetic?�Enjoy�working�with�children?�If�you’ve�answered�‘yes’�to�all�these,�then�this�trip�working�with�children�in�Moshi�is�ideal�for�you!

We work with a number of projects across the town, where you’ll help to educate and care for local children as well as improve the community’s English. Whilst you’re there you can explore Moshi, a bustling town that lies at the foot of Kilimanjaro. It’s home to the Chaga and Masai tribes and many of its residents rely on small farms and coffee smallholdings for their living, making it an ideal destination to get an insight into rural Tanzania.

Project�location�Various locations within Moshi

Arrival�airport�Kilimanjaro (JRO)

Accommodation�Shared dormitory room in a volunteer house, single and double room upgrade available.




TanzaniaTanzania is home to Mount Kilimanjaro, the plains of the Serengeti and the amazing wildlife conservation area of Ngorongoro Crater, not to mention the tropical island paradise that is Zanzibar. It’s the ideal place for wildlife spotting, playing host to the migration of over one million wildebeest and their accompanying predators each year.



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Teaching English in Stone Town, Zanzibar Highlights

�Bonding�with�children�and�adults�in�the�community�� Exploring�the�beautiful�beaches�of�Zanzibar �Tasting�the�excitingly�exotic�island�dishes� �Experiencing�the�world�in�a�whole�new�way

Teach�English�on�the�magical�island�of�Zanzibar,�the�land�of�unlimited�spices,�beaches�and�fun!�You�will�have�plenty�of�opportunity�to�get�in�your�teaching�and�tanning�time!

You will be based in Stone Town, the cultural center of Zanzibar, known for its narrow alleys, bustling bazaars, mosques and extravagant houses of the Arab elite. The schools and nurseries are eager for your help to ensure that their children receive the best education possible.

Project�location�Stone Town, Zanzibar

Arrival�airport�Dar Es Salaam (DAR)

Accommodation�Shared room in a hostel

Meals�Breakfast included


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Help teach and care for young children on Zanzibar Highlights

�Working�with�some�amazing�children�

�Exploring�the�beautiful�beaches�of�Zanzibar

�Tasting�the�excitingly�exotic�island�dishes�

�Soaking�up�the�rich�cultural�heritage�of�this�incredible�island

Help�teach�and�care�for�children�on�the�beautiful�island�of�Zanzibar�and�experience�the�beaches�and�laid�back�way�of�life�that�this�idyllic�island�has�to�offer!

You will be teaching English and caring for children aged between six months and six years at one of a number of nurseries or day care centres on Zanzibar. Their aim is not only to provide a safe caring place with a relaxed atmosphere but a good education for the children while their parents are out at work.

Project�location�Stone Town, Zanzibar

Arrival�airport�Dar Es Salaam (DAR)

Accommodation�Shared room in a hostel



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Latin AmericaWith the snow-capped peaks of the Andes, the biodiversity of the Amazon and the beauty of Machu Picchu, Latin America is a breathtakingly varied continent! Jam-packed with adventure, history and a fascinating mixture of cultures, you’ll be planning your next trip in no time!

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Why volunteer in Latin America?Latin America is known as one of the planet’s most biodiverse destinations but natural wonders like the Amazon and the Galapagos Islands are increasingly under threat. As a volunteer you can lend a hand with wildlife and conservation projects and get up close to rare and endangered species. There are also plenty of opportunities to help underprivileged communities with teaching, building and care projects too!

Where we work in Latin America

Costa Rica Pages 28-31

Ecuador Pages 32-35

Peru Pages 36-37

Read more on page 9

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Sea turtle conservationHighlights

��Helping�to�release�young�turtles�back�into�the�sea�and�watch�as�they�bob�over�the�waves�into�their�new�life! ��Spending�your�days�on�stunning�beaches�and�your�evenings�helping�ensure�the�survival�of�these�wonderful�creatures� �Sampling�the�local�food�-�beans�and�rice�may�not�sound�much�but�when�you’re�in�Costa�Rica�it�tastes�great!

This�is�an�ideal�project�if�you�want�to�play�an�important�role�in�preserving�an�endangered�species�and�gain�an�insight�into�marine�biology.�

Leatherback turtles are critically endangered as over 80% of the population has been lost in the last decade. You’ll receive specific training which will enable you to help with research and data collection. You’ll work on a specialised marine turtle conservation project, get involved in clearing beaches in preparation for the nesting season, as well as regular beach patrols during the night.

Project�location�Various locations on the Pacific or Caribbean coast depending on time of year

Arrival�airport�San Jose (SJO)

Accommodation�Various shared accommodation that is basic and clean with cold water

Meals� All meals included



Costa RicaYou can’t help but love Costa Rica! Costa Rica has stayed true to its peace-loving principles ensuring that it is one of the most stable countries in the world. It is a real tropical paradise boasting pristine rainforests, volcanoes and of course, idyllic Caribbean and Pacific beaches.

Help protect endangered sea turtlesThere are many reasons why the sea turtle is under threat. Settlement and recreational development have encroached on nesting areas which can force a female to use a less suitable nesting area or to abort her eggs altogether.

In addition, the turtles move quite slowly and in a cumbersome manner on land, making them an easy target for poachers who steal their eggs and sometimes the shells. However, the biggest risk comes from the shrimping vessels – the sea turtles are unintentionally caught and drowned in the trawl nets.

The�whole�experience�was�fantastic�for�me.�Meeting�so�many�like-minded�enthusiastic�people�was�a�real�plus,��and�tagging�the�turtles�and�setting�the�little�ones�off�on�their�adventure�was��just�amazing.��Nick Tanner

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Build homes for underprivileged families in Costa Rica Highlights

��Working�alongside�the�community�making�a�significant�and�immediate�impact�� Getting�a�real�workout�in�the�sun,�and�for�a�good�cause�too�� Staying�with�a�homestay�family�-�the�best��way�to�get�to�understand�a�country

If�the�thought�of�a�hard�day’s�graft,�getting�your�hands�dirty�and�then�chilling�on�a�tropical�beach�excites�you,�then�this�extremely�worthwhile�building�project�is�definitely�the�one�for�you!

An amazing opportunity to work closely with Costa Rican families as you help them build a home that will really improve their quality of life. You might lend a helping hand building crater tanks, laying floors, digging trenches and helping to put on roofs. Hundreds of thousands of people in Costa Rica live in sub-standard housing that doesn’t have adequate sanitation or safe weather protection. Help improve this situation and you’ll make friends for life in the process!

Project�location�Various locations within San Ramon; sometimes further afield according to the needs of the project



Meals�All meals are included


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Surf and save turtles in Costa RicaHighlights

�Learning�to�surf�and�surviving�your�very�first�wipeout!�� Living�the�beach�life�–�riding�the�waves�one�moment,�the�next�releasing�young�turtles�back�into�the�wild�� Making�new�friends�-�Costa�Ricans�are�famous�for�their�outgoing�and�friendly�nature�

Help�save�some�of�Costa�Rica’s�most�endangered�animals�then�reward�yourself�with�adrenalin-packed�surfing�lessons�on�the�country’s�spectacular�beaches.

If you’re looking to sample beach life then these projects on the beautiful Pacific coast need you on board. You will be learning to surf and helping to conserve the local sea turtle population. Combine surfing lessons and supervised surf practice with patrolling the beaches and preparing turtle hatcheries. Providing you can swim, love the outdoors and have a passion for working with animals you will make a big difference and a lot of friends at this valuble project!

Project�location�Samara or Matapalo on the Pacific Coast of Costa Rica


Accommodation�Shared basic hut - beach style!

Meals�All meals included


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Had�a�fantastic�experience�at�the�build.�Loved�every�bit�of�it�from�our�walk�through�San�Ramon�and�our�bus�ride�each�morning,�to�working�with�the�contractor,�to�learning�Spanish,�to�the�build�itself�and�using�all�the�“old�fashioned”�build�techniques.�No�power�tools�here!��And�to�top�it�off�the�beautiful�place�and�beautiful�people�we�were�constantly�surrounded�by.�Kerri Egbert

The�surfing�lessons�were�fantastic�-�the�instructors�were�great�and�the�feeling�of�achievement�every�time�you�caught�a�wave�made�it�an�addictive�sport.�Seeing�a�turtle�give�birth�for�the�first�time�was�just�incredible�and�something�that�was�very�special.�Sophie Bromilow

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Costa RicaTeach English near La FortunaHighlights

�Being�part�of�the�community�in�the�stunning�Costa�Rican�countryside

Helping�develop�the�language�skills�of�your�students�as�you�help�out�the�local�English�teachers�

�Learning�Spanish�-�much�more�fun�than�in�a�classroom��back�home!

Based�in�the�stunning�landscapes�of�the�mountains�and�volcanoes�of�Costa�Rica,�this�project�provides�rich�reward�for�anyone�willing�to�give�their�time�and�energy�in�this�friendly�and�warm�community.

You will be working alongside English teachers in schools teaching children aged 4 to 12 years, to ensure that they have the best chance of a good education from the outset. The community is gearing up to provide the future eco-tourist guides for the area and English is an essential skill for such a role. You will be providing the stepping stones for these children to obtain better employment in the future. Located in a stunning rural location, what more could you want?

Project�location�La Fortuna, located in the Alajuela province roughly 150kms North of San Jose





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Community work with children in Costa RicaHighlights

�Working�alongside�dedicated�Costa�Ricans�to�improve�the�life�of�the�local�children Being�part�of,�and�learning�from,�one�of�the�world’s�friendliest�cultures Exploring�the�beaches,�volcanoes�and�rainforests�at�the�weekends��

You’ll�be�putting�all�your�enthusiasm�and�energy�to�good�use�on�this�project�for�disadvantaged�children�who�have�been�removed�from�their�families�for�various�reasons�and�need�care�during�the�day.�These�are�small�projects�but�your�efforts�can�make�a�big�difference!

The project looks after disadvantaged children from the poorer suburbs of San Ramon and Palmares, who have been subjected to neglect or abuse. You efforts will help provide a safe haven for them at the shelter. You’ll spend your days organising activities and playing with the kids, teaching basic English, assisting preparing meals and even helping out with homework.

Project�location�San Ramon or Palmares, towns in the province of Alajuela





Ecology conservation near the Tenorio volcanoHighlights

��A�fantastic�opportunity�to�get�involved�with�a�community�and�help�preserve�their�own�paradise

��Living�amongst�the�trees�and�waking�up�to�the�sounds�of�the�forest ��Tico�time�takes�a�bit�of�getting�used�to�but�go�with�the�flow�and�enjoy�this�relaxed�way�of�life!��

This�is�a�chance�to�help�sustain�an�incredibly�beautiful�place,�that�is�home�to�butterflies,�rivers,�monkeys�and�rich�forest!�

Costa Rica’s stunning natural environment faces a predictable battle for survival. The remaining tropical forest is disappearing by at least 520 square kilometres per year. Spend your time on a project that is supported by a group of local families who have chosen conservation and eco-tourism as a compliment to their farming, to protect the forest and nearby areas. Be prepared to get stuck in and get your hands well and truly dirty!

Project�location�Las Heliconias


Accommodation�Shared dormitory rooms on-site



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EcuadorEcuador is truly a land of contrasts. In one day’s drive (albeit a long one!) you can travel from the Amazon Basin across glaciated Andean volcanoes, down through tropical cloud forest and arrive on the Pacific coast for a dinner of ceviche. And that’s not to mention the Galapagos Islands - a whole stunning world of their own.

Teach English on the Galapagos IslandsHighlights

�Helping�the�young�children�on�the�island�and�seeing�their�English�skills�improving Making�a�contribution�to�these�incredible�islands,�rather�than�just�being�a�tourist �Exploring�the�many�islands�that�make�up�the�Galapagos�on�your�days�off

By�living�and�teaching�on�the�island�of�Santa�Cruz�you’ll�get�the�chance�to�learn�the�ins�and�outs�of�island�life,�and�you’ll�have�plenty�of�time�to�explore�on�your�own...�and�there�is�a�lot�to�explore!��

With so many tourists visiting every year, it’s imperative that the residents learn English both to improve their own futures and that of the island.

Project�location�Santa Cruz Island, Galapagos Islands

Arrival�airport�Quito (UIO). Return flight to the Galapagos Islands included




Conservation on the Galapagos IslandsHighlights

�Helping�to�preserve�these�incredible�islands�-�something�to�be�immensely�proud�of!��Exploring�the�islands�during�your�days�off�–�there’s�blue�and�red-footed�boobies�and�sea�lion�colonies�to�discover

The�Galapagos�is�surely�on�everyone’s�list�of�must-see�destinations!�You’ll�be�based�on�the�beautiful�island�of�San�Cristobal�helping�to�preserve�the�natural�habitat�and�introduce�new�organic�farming�methods�to�the�islanders

This unique wildlife paradise is in urgent need of protection – as a result of the many visitors to the island, non native species are starting to take a hold and putting the indigenous flora and fauna at risk. Your tasks will include removing some of these species, planting new crops, helping maintain island trails and at times assisting with light building work. In your free time you’ll be able to discover just what makes the Galapagos Islands so famous and vital to protect.

Project�location�San Cristobal

Arrival�airport�Quito (UIO). Return flight to the Galapagos Islands included

Accommodation�Shared basic rustic hut. Please note, on occasion rooms may be mixed sex



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EcuadorCommunity work with children in the Amazon Highlights

�Learning�about�the�challenges�facing�rural�communities �Making�a�positive�impact�on�the�lives�of�children� �Experiencing�the�rural�way�of�life�in�this�fascinating�country �Practising�your�Spanish�and�creating�friends�for�life�in�the�community�

Ecuador�is�known�for�its�incredible�natural�landscapes�but�on�this�project�you’ll�also�enjoy�the�equally�colourful�culture�of�its�young�people.

Leave the hustle bustle of the city and visit the rural areas that really need your help. As resources usually get swallowed up by the cities, it is the rural areas that suffer. Here you will experience life working in a day care centre positively bursting with beautiful children, desperate to learn English and have a better future for themselves and their families. Tourism is a great prospect and children learning English from a young age will have a much better chance of gaining employment.

Project�location�Tena, about 6 hours from Quito by bus

Arrival�airport�Quito (UIO)




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Cloud forest conservation and animal care in Ecuador Highlights

Gettingstuckinandyourhandsdirtyworkingtopreservethisawesomepartoftheworld

Workingwithanimalswhohavebeenvictimsofanimaltrafficking,neglectorareinjured

GettingtoknowyourhostsandlearningallaboutthechallengesfacingEcuador’sfloraandfauna

Exploringthestunningreserve!

FindingthemostbiodiverseplaceinEcuadorisabitlikefindingthemostidyllicbeachinThailand;ahardjob,butwellworththeeffort!InMindo,forestsreachuptheslopesofthePichinchaVolcano,wispycloudssurroundtree-lessplateausandbrighthuesoftropicalvegetationgivewaytopicturesquewaterfalls.SuchisEcuador’sdramaticelevationthateveryhundredmetresbringsanothernewhabitatandspecies.

You’ll have plenty of time to explore this ecological reserve while you’re here but your main purpose will be to help conserve these beautiful surroundings and the wildlife that they support. Tasks are as varied as the location and range from creating an orchid garden, building feeders for butterflies and maintaining trails to providing environmental education in the local community. You will also be able to work in a local project looking after domestic animals that have been abandoned or rescued so great for all animal lovers too!

ProjectlocationMindo, approximately 2 hours from Quito

ArrivalairportQuito (UIO)

AccommodationShared room at the project

MealsAll meals included

Startdates2 departures monthly throughout the year

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Amazon rainforest preservation in EcuadorHighlights

PlayingyourpartinthepreservationoftheAmazonrainforest Experiencingreallifeinthejungle! Gettingactiveinyoursparetime-rafting,hikingandkayakingarealloptions

Workonacommunity-basedconservationprojectinoneofthemostpreciousnaturallandscapesonEarth!

Located within the rainforests of the Amazon, this project will clearly illustrate why protecting this habitat is so important. Get back to basics as you live and work to help conserve the flora and fauna of this beautiful area. In your spare time, enjoy all the other pleasures of jungle life like white-water rafting, hiking and kayaking!

ProjectlocationNear Tena, Eastern Ecuador

ArrivalairportQuito (UIO)

AccommodationShared jungle cabins

MealsAll meals included

Startdates2 departures monthly throughout the year

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conservation


PeruWidely regarded as the home of the Inca civilization, Peru has more to offer the traveller than a breathless ascent of Machu Picchu. The Amazon River runs through the jungles of the north west, the peaks of the high Andes run the length of the country and both offer trekkers and climbers excellent opportunities for adventure travel and volunteering in Peru.


Community work with underprivileged children in LimaHighlights

Making a positive impact on the lives of these disadvantaged children

Living with and learning from your homestay family

Taking a bike tour through this varied city

Help care and support underprivileged or orphaned children in Peru’s capital city Lima, and take part in a variety of activities including cooking, arts and crafts, sports and English tuition.

You’ll be working in one of three children’s homes for orphans or abandoned children between the ages of 12 to 18 who have been placed at the homes because they are considered to be under physical or psychological risk. These children have often come from living on the streets and all have come from an area in Lima of extreme poverty. Depending on your experience you could be helping the children with their homework, teaching arts, cooking, computer skills or leading sports activities.

Project location Lima

Arrival airport Lima (LIM)

Accommodation Shared room in a homestay

Meals Breakfast and dinner included



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Community work with underprivileged children in CuscoHighlights

�Looking�after�some�amazing�children�from�underprivileged�backgrounds Living�in�one�of�the�most�amazing�places�in�Peru�–�home�to�many�Inca�ruins �Experiencing�some�Inca�Cola!��Cusco�is�the�number�one�tourist�destination�in�Peru�and�has�some�great�night�life�to�sample

Be�part�of�this�project�and�assist�mothers�who�have�opened�their�doors�to�look�after�young�underprivileged�children�in�need�of�some�daily�care�and�attention.�You�will�be�based�in�the�beautiful�city�of�Cusco�high�up�in�the�Andes.�

The Mother’s Association was founded in 2001 as there were many underprivileged parents who were not able to find childcare while they went to work. Providing the support that these families need allows the parents to work safe in the knowledge that their children are being looked after. Your help will be invaluable as you provide day-to-day general care with some amazing children.

Project�location�Cusco

Arrival�airport�Lima (LIM). Additional flight to Cusco is required

Accommodation�Shared guesthouse



Teach English in Cusco

Highlights ��Helping�to�improve�the�language�levels�in�your�Andean�school��Soaking�up�the�culture�and�exploring�the�museums�of�this��fascinating�city��Trying�to�master�Sapa�-�a�traditional�Peruvian�bar�game�and�a�great�way�to�make�some�friends!

Teach�in�the�ancient�Cusco�region�in�the�footsteps�of�the�Incas,�and�we’ll�guarantee�you’ll�want�to�explore�more�of�this�fascinating�place�once�class�is�dismissed!

All of the schools that we work with are positively bursting with beautiful children, desperate to learn English and have a better future for themselves and their families. Tourism is a huge industry in this area and by learning English from an early age, the children have a better chance of gaining employment in this area and earning a better wage.

Project�location�Cusco

Arrival�airport�Lima (LIM). Additional flight to Cusco is required




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AsiaAsia is a hotchpotch of different cultures, traditions and landscapes waiting to be explored! Architectural wonders, snow-capped mountains, rolling hills, frenetic bustling cities, colourful traditional dress and superb local cuisine all await you!

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Why volunteer in Asia?Though rich in culture and history, there are many areas of Asia where life is a struggle for impoverished communities. Volunteering in Asia will give you the chance to gain a real insight into local life and make a huge difference to entire communities through a range of projects including education, care, conservation and sports programmes.

Where we work in Asia

Thailand Pages 40-43

Cambodia Pages 44-45

Indonesia Page 46

Malaysia Page 47

India Pages 48-51

Sri Lanka Pages 52-53

Nepal Pages 54-55

China Pages 56-57

Read more on page 9

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ThailandOften referred to as the ‘land of smiles’ due to it’s friendly people, it’s no surprise that Thailand has fast become one of the most popular travel destinations. Beyond the bright lights of Bangkok, the typical Thai community is still a traditional farming village and despite the tourist influx, Thailand has maintained its cultural integrity.

Thai adventureHighlights

The incredible diversity of Kho Pha Ngan Chilling out (and partying) on Koh Pha Ngan’s stunning beaches Experiencing rural life in Sangkhlaburi

This is the ultimate way to experience a truly varied country. From the heady metropolis of Bangkok to the stunning scenery of rural Sangkhlaburi and then onto the beautiful beaches of Kho Pha Ngan, you can enjoy it all on this four week group adventure.

After an exciting ten days visiting temples, markets, waterfalls and even the ‘bridge over the river Kwai’, it’s on to the rewarding bit – working on one of our volunteer projects. Activities focus on a childcare or challenge option, it’s your choice. If helping this community isn’t enough to put a smile on your face, the fun continues at weekends with rafting and trekking before ending your adventure with six days on one of Thailand’s best party islands!

Project Location Various locations throughout Thailand – Bangkok, Kanchanaburi, Sangkhlaburi, Kho Pha Ngan

Arrival Airport Bangkok (BKK)

Accommodation Shared hostel/hotel accommodation

Meals Some meals included

Start dates: Monthly departures throughout the year


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Help underprivileged children in ThailandHighlights

Working with disadvantaged children knowing you are making a positive difference Exploring the local town of Surin, famous for being one of the oldest capitals of Thailand and its resident elephants

Thailand is a country desperately in need of volunteers’ help to give some children that extra love and attention that they need and a great start in life.

The centres that we work with provide an essential service to families who are unable to afford childcare, by giving children a safe place to stay while their parents go out to work. You’ll be doing everything from playing games, getting lunch ready to some informal teaching.

Project location Surin

Arrival airport Bangkok (BKK)

Accommodation Shared room in a volunteer house

Meals Food is not included


Teaching English to children in Thailand Highlights

The satisfaction when the children show you what you have taught them Exploring the local town of Surin – an old city famous for its resident elephant population

Have you ever wanted to teach English in an exotic location? If so then this project is perfect for you. Not only will you be teaching children full of energy and willing to learn, but you will be doing so in one Thailand’s hidden gems.

The schools are full of eager young children all wanting your attention! You will be working with the teachers or if you prefer on your own, as you make teaching English fun! Enjoy the satisfaction of helping to give the children a brighter future.

Project location Surin





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Taking care of my own elephant! The experience was an undeniably unique opportunity to see and connect with the elephants up close and on a personal level. Melissa Daugelat




Thailand

Building for communities in ThailandHighlights

Getting involved in some practical and satisfying work helping some of the poorest of communities See the results of your hard work straight away! Exploring the local town of Sangkhlaburi - with its mix of hill tribe, Thai and Burmese people, checkout the diverse range of dress, food and customs

During your time on the project put your muscles to use as you help build a chldren’s home for Burmese refugees and hill tribe children.

Land has now been purchased and starting in January 2012 a new children’s home will be built, giving volunteers a chance to get involved in this a worthwhile project. You will be able to see the difference that you make on a day to day basis and know that at the end of the build the children will be given a new safe place to live.

Project location Sangkhlaburi

Arrival Airport Bangkok (BKK)





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Elephant and mountain adventure Highlights

Floating down the river on a bamboo raft Feeding elephants their breakfast! Trekking to a hill tribe village hidden deep in the mountains of Chiang Mai

Spend 2 weeks working with elephants and their keepers in Surin province. Feeding elephants a hearty breakfast full of leaves and branches will be just one of your daily tasks, as well as cleaning and caring for these gentle giants and teaching their keepers conversational English.

You will then head off on an action-packed adventure through northern Thailand. Trek through the breathtaking mountains of Chiang Mai, board a bamboo raft for some awesome wildlife viewing, ride an elephant through the jungle, and even spend the night in a remote hill tribe village experiencing their uniquely peaceful way of life. Cameras at the ready for a truly incredible experience!

Project location Surin, Thailand


Accommodation Shared room in a guesthouse, bamboo huts or at a basic homestay

Meals Some meals included


Conservation in an elephant villageHighlights

Working with these huge, loveable animals Learning about the lives of the mahouts (elephant carers) Bathing with the elephants

An incredible hands-on conservation project working with the largest living land creature on the continent!

It is believed that around 1300 elephants have left Surin province due to a lack of traditional work as a result of the extensive de-forestation in the region. Some of these elephants are now working and living in the busy streets of Bangkok and are used as a tool for begging. You will be working at a well-respected elephant foundation which was established in 2006, to encourage mahouts to return to their home town with their elephants.

You’ll help the mahouts with feeding, bathing and grooming the charming creatures, whilst teaching them a bit of English on the side (the mahouts that is, not the elephants!).

Project location Surin, Thailand



Meals All meals included


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I got to take care of my very own elephant and see a world that I had no idea even existed out in rural Thailand. I had a beautiful exchange with people from a whole different world from me, and we became friends despite our differences as we only saw similarities. Ross Godwin


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CambodiaCambodia is a country that’s winning the fight to shake off its tumultuous history. These days it’s considered to be one of Asia’s best kept secrets with stunning temples, beautiful quiet beaches and old colonial buildings all waiting to be discovered. Not to mention its people who always seem to welcome visitors with a smile!

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Teaching and temple tour of CambodiaHighlights

Discovering the stunning temple complex of Angkor Wat Cambodia’s capital, Phnom Penh – a vibrant and energetic city full of soul

Understanding Cambodia’s darker past at The Killing Fields and Tuol Sleng

Volunteering at a local orphanage

Discover Cambodia’s troubled past as well as its bright future on this fascinating tour from the enthralling capital of Phnom Penh to the truly stunning temples of Angkor Wat.

Begin your journey amongst the colonial architecture of Phnom Penh as your visit the Toul Sleng Museum and infamous Killing Fields to give you a clear understanding of the terrible cruelties committed during that era. Then spend five days volunteering at an orphanage in the city, helping to improve the conditions and opportunities of Cambodian street children and orphans. Then it’s on to Siem Reap, gateway to the largest temple complex in the world including the legendary Angkor Wat!

Project location Tour from Phnom Penh to Siem Riep with volunteering in Phnom Penh

Arrival airport Phnom Penh (PNH)

Accommodation Shared room in a guesthouse

Meals Breakfast included


Help teach and care for children in CambodiaHighlights

Playing your part to help the lives of disadvantaged children Exploring Phnom Penh - from markets to Sisawat Quay, river trips to temples this is an incredible city to explore!

Phnom Penh is a charming, bustling yet rapidly modernising city located on the banks of the Mekong River, but sadly there are still many orphans and street children that desperately need mentoring.

Volunteers are needed in several children’s homes in Phnom Penh to provide a basic education, vocational training and improve their chances of securing better employment opportunities in the future. If you have teaching or computer skills, they’ll definitely be put to good use!

Projectlocation Phnom Penh

Arrival airport Phnom Penh (PNH)

Accommodation Shared room in a guesthouse

Meals Food not included


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teaching English

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Work with children and disabled kids in BaliHighlights

��Living�on�possibly�the�most�beautiful�island�on�earth� �Seeing�a�very�different�side�to�the�island�and�making�a�real�contribution�to�the�community

��Exploring�Bali’s�beaches,�temples,�incredible�scenery�and��fantastic�people

See�a�different�side�to�the�tropical�island�life�on�Bali�when�you�meet�orphans�and�disabled�members�of�the�community,�and�help�them�with�their�English.

The primary goal of this project is to give some of Bali’s children the opportunity to obtain an education and break the cycle of poverty. At the weekend the centre also has disabled children attending as day visitors. You’ll be using your warm personality and talents through a variety of methods, including formal learning, conversation classes, games, songs and story-telling.

Project�location�Near Ubud

Arrival�airport�Denpasar (DPS)

Accommodation�Shared room in a homestay on-site or nearby




IndonesiaIndonesia lies in the Indian Ocean and consists of thousands of beautiful islands. With stunning natural beauty, ancient ruins and a culture unlike anything else you’ll find on the planet, travel there has much to offer. Sights such as the Kelimutu volcano, the Lore Lindu National Park and peerless golden beaches of Bali will ensure that you will never be disappointed!

homestayshared room


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The Malaysian orangutan experienceHighlights

Experiencing life in Borneo’s fabled rainforest and seeing how the Iban tribes live Backstage passes to the Ape Centre at the world leading Matang Wildlife Centre Seeing firsthand the efforts being made to rehabilitate the seriously endangered orangutan population

Swing into action on this 14-day orangutan conservation tour on the island of Borneo to visit some of the world’s most fascinating animals and meet the local communities that call them neighbours!

Take a walk on the wild side and observe these playful giants in their natural habitat. The jungle is massive and you’ll have the opportunity to monkey around by hiking along the trails, exploring the rainforest’s flora and fauna, and swimming in the jungle waters. So if you fancy yourself as the next Tarzan or Jane, come meet the descendants of the infamous head-hunters of Borneo and explore the Bako, Kubah and Batang Ai national parks!

Project location Kuching and local national parks on Borneo

Arrival airport Kuching (KCH)

Accommodation Varied; shared jungle lodge, dormitory at wildlife centre and guest house accommodation

Meals Some meals included. Please see website for full details


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MalaysiaFrom Kuala Lumpur’s futuristic architecture and bustling night-markets to the tranquility and timeless beauty of the forests of Borneo, travel in Malaysia is a life-affirming assault on the senses. Discover a country that is not only forward looking, friendly and widely prosperous, but has a close and intense relationship with its cultural origins and eventful past.


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IndiaNothing can quite prepare you for your first taste of India! The frenetic pace of life in the cities, the ancient temples, lush jungles, sun-baked deserts, snow-peaked mountains, crystal clear lakes and palm-lined beaches all make India a place you will want to return to again and again.


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Community work in the deprived areas of JaipurHighlights

Getting involved in a range of initiatives to improve the lives of some of India’s poorest people Exploring India’s Pink City - a fascinating place Experiencing the real India - a unique and incredible experience

Jaipur is a riot of colour and design, dripping with the diversity that makes up modern India. Sadly it is also home to some of the worst slums in the country where chronic poverty is a reality. This is a chance to make a real difference to people at the bottom of Indian society.

This project focuses on improving the quality of life of those living in the slums of Jaipur, in terms of education, health, empowerment and training. Education is almost non-existent, and people do not know how to help themselves. You are needed to help the project in the work that they do and to provide a helping hand in all areas.

Project location Jaipur

Arrival airport Jaipur (JAI)



Start dates 2 departures per month throughout the year

Work with elephants in JaipurHighlights

Exploring the stunning city of Jaipur via rickshaw and foot! Taking a weekend trip to Jaiselmer, Rajasthan’s historic desert fort Learning how to care for the continent’s largest creature!

This project is based in the village of Amber alongside one of the main attractions in the area, the Royal Amber Fort. With its intricate carvings, grand appearance and warm ambience, the fort attracts many tourists. These are also the gentle giants you will be working with!

The aim of this project is to help the mahouts (elephant carers) look after these majestic animals. The elephants are viewed as a means of income so they need a great deal of attention and care. You will be involved in various activities such as feeding and bathing the elephants, as well as ensuring they are ready for their working day.

Project location Jaipur

Arrival airport Jaipur (JAI)




Indi

a

There were so many highlights - working with the marvelous elephants, seeing their individual personalities emerge, being greeted by them each morning when we arrived... I also enjoyed our pre-dawn rides through Jaipur and watching the city slowly begin to come to life.

Sabra Minkus

communitydevelopment

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Care for children with learning difficulties in KeralaHighlights

��Giving�your�all�to�help�look�after�children�in�this�stunning�setting�

��Exploring�Fort�Kochi�-�full�of�character�and�a�place�to�escape�the�hurried�pace�of�the�western�world��

��Making�friends�with�the�local�community�and�learning��a�totally�different�way�of�life�

This�is�a�great�project�for�anyone�interested�in�making�an�impact�on�the�lives�of�children�and�young�adults�with�learning�difficulties.�The�experience�is�truly�rewarding�while�also�allowing�you�to�enjoy�the�beautiful�scenery�and�meet�friendly�locals�in�the�harbour�town�of�Fort�Cochin.�

The main aim of this project is to improve the quality of life for its students and to provide a happy and loving environment for them. You will be helping the children, teenagers and young adults in this centre become independent and valued members of society by giving them the individual care and confidence they need to believe in themselves.

Project�location�Kerala

Arrival�airport�Cochin (COK)

Accommodation�Shared room in guesthouse




India



Boats elephants and community work in Kerala Highlights

�Cruising�down�Kerala’s�famous�backwaters�by�house�boat� �Making�a�child�with�special�needs�giggle�with�joy� �Visiting�an�elephant�camp�and�the�Athirapally�waterfalls �Braving�the�local�cuisine�infamous�for�its�red�hot�spices

Spend�two�exciting�weeks�experiencing�the�mellow�southern�Indian�way�of�life�as�you�cruise�along�the�stunning�backwaters,�visit�with�elephants�and�also�help�at�a�project�with�special�needs�children.

They say elephants never forget and neither will you on this jam-packed tour! Aside from befriending elephants, make some new friends of the human variety when you work with children and young people at a local special needs school. Your weekends will be filled with stunning scenery as you float along Kerala’s famous backwaters by houseboat, spend time fishing with the locals and take a tour of historic Kochi.



Accommodation�Shared twin room in a homestay and on a houseboat

Meals�Some meals included


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a

communitydevelopment Teaching in Kerala

Highlights ��Living�in�one�of�India’s�most�laid�back�states ��Exploring�Kerala’s�backwater�aboard�a�house�boat�(optional�extra)�� Being�involved�in�the�education�of�children�who�are�so�desperate��to�learn�

Help�to�provide�disadvantaged�children�in�Kerala�with�a�better�education.�You�will�be�based�in�one�of�four�primary�schools�that,�despite�being�relatively�well�resourced,�are�crying�out�for�volunteers�to�assist�the�teaching�staff.

Your skills will be put to the test as you take on English, maths, drama, arts and craft lessons. Depending on your skills and wishes, you may take your own classes or work closely with the teachers to assist in theirs. You can also suggest other subjects which you feel will be beneficial to the children’s educational development. This a great opportunity to share new ideas and make new friends while furthering the education of disadvantaged children in Kerala, one of India’s most beautiful states.



Accommodation�Shared room in a guesthouse




teaching English

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Elephants and community in Sri LankaHighlights

�Working�alongside�the�mahouts�(elephant�carers)�

�Exploring�this�incredible�country�in�your�free�time�-�beaches,�hill�stations,�forests�and�friendly�locals

Even�animals�the�size�of�a�minibus�need�a�little�tender�loving�care�once�in�a�while!�

Set near the small town of Kegalle, amongst beautiful, lush green countryside, this project helps to care for injured or ageing elephants whose owners could no longer afford to keep them. You’ll be assisting with the daily care of these gentle giants, as well as helping to develop public information and raise awareness of the foundation.

Project�location�Kegalle in the Kandy Region, about 100km east of Colombo

Arrival�airport�Colombo (CMB)

Accommodation�Shared rooms in bungalows on-site




Sri LankaThe tear drop in the Indian Ocean. For an island that is relatively small it offers such fantastic variety: stunning exotic beaches, cool highland mountains, a wealth of archaeological delights as well as some of the hottest fish curries you’ll ever get the pleasure of sampling!


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Community work and sea turtle conservation in coastal Sri Lanka Highlights

�Helping�to�conserve�these�awesome�creatures�of�the�sea�� Exploring�Sri�Lanka’s�stunning�coastline�� Meeting�and�making�friends�with�the�local�community�and�taking�inspiration�from�their�strong�spirit�and�approach�to�life�

This�project,�like�most�of�the�region,�suffered�in�the�tsunami�of�2004.�By�volunteering�at�this�project,�help�to�care�for�the�island’s�turtles�and�work�with�the�local�community�affected�by�the�tsunami.

Your time in Kosgoda will be split between two projects – volunteering at a community work project and a sea turtle conservation centre. Kosgoda is a beautiful area with stunning beaches and several turtle hatcheries which used to attract a lot of tourists. However, it was badly affected by the tsunami in 2004 and is now much quieter. Some local families are still living in partially damaged houses, while others are rebuilding their homes with the limited funds they have received from the government.

Project�location�Kosgoda, on the west coast about 70 kms south of Colombo


Accommodation�Shared rooms in a volunteer house



Community work with children in Colombo

Highlights �Making�a�real�difference�to�the�lives�of�children�in�this��stunning�country �Getting�to�know�your�homestay�family�-�the�best�way�to�understand�any�country�� Learning�about�the�troubled�recent�history�of�Sri�Lanka�and��taking�inspiration�from�the�spirit�of�the�people

Let�your�creativity�run�wild�with�children�in�Sri�Lanka�and�get�involved�in�singing,�drama�and�dancing�as�well�as�vital�English�language�teaching.

You will be working at orphanages or children’s homes which accommodate children up to 18 years old, from disadvantaged backgrounds. Some of the children are orphans, would otherwise be homeless or have been abused or have parents who can no longer afford to care for them. Your help as a volunteer is invaluable to help them rebuild their lives and improve their future prospects.

Project�location�Various locations around Colombo in Sri Lanka


Accommodation�Dependent on location; shared room in a homestay or near the project


Start�dates��2 departures monthly throughout the year

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NepalPerched amongst the snow capped peaks of the Himalaya, the mountain kingdom of Nepal features on many Asian travel itineraries and it’s easy to see why. From the majestic Himalayan mountain range to the rich ecosystem of Chitwan National Park it is a country of truly remarkable natural beauty.

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Community work at child protection homes in NepalHighlights

Bringing a smile to the faces of children that have already endured such hardship despite their young age Living in crazy yet captivating Kathmandu Taking some time out to visit Chitwan National Park or the mighty Himalaya

It is a sad fact that in Nepal, children whose parents are sent to prison often end up accompanying them if there is no one else to help. The project was set up to provide such children, as well as those who have been orphaned or abandoned, with a safe home and an education whilst their parents are away.

Most of the children attend school during the day, so an important part of your role is to help them with their homework. You can also run some additional teaching sessions, as well as art and craft, music or dance workshops. By volunteering on this project, you will be providing the children with a much needed role model and support network.

Project location Various locations in and around Kathmandu

Arrival airport Kathmandu (KTM)

Accommodation Private room in a guesthouse



Teaching English at Buddhist monasteries in NepalHighlights

The opportunity to work in Tibetan and Nepalese Buddhist monasteries

Exploring the stunning surrounding mountains – the Himalaya, the best in the world!

Wandering around temples of Durber Square in the heart of Kathmandu

Teach Buddhists monks in the serene surroundings of a monastery! Many schools in Nepal lack the funding to provide effective English language training. Career prospects for children of Nepal often rely on their knowledge of English so you will be contributing greatly to the children’s futures.

The project works with a number of monasteries with varying sized schools and the pupils range from 8 years to 25 years. Your main duties will be teaching English and occasionally maths. Class times vary due to prayers and there will also be some very early mornings so an element of flexibility is required on this rewarding and unique project.

Project location Various locations in Kathmandu

Arrival airport Kathmandu (KTM)

Accommodation Private room in a guesthouse

Meals Breakfast and dinner


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The wonderful warm friendly nature of the people in Nepal made it so easy to be there and so difficult to leave, and the children are so happy despite the poverty and hardship that they’ve experienced. Nepal is a truly beautiful and special country.

Michelle McCarron

teaching English

ABCguesthouse

private room


see page 9 guesthouseprivate room


ChinaChina’s size and diversity makes it one of the world’s most engaging travel destinations. From the snow-capped Himalayan plateau to the shores of the South China Sea, the bustling cities of Beijing and Shanghai to the wind-swept grasslands of Inner Mongolia, choose China for an epic adventure.

Panda conservation near Xi’anHighlights

Having the rare and amazing opportunity to spend time with Giant Pandas Teaching your co-workers a little English and learning some Mandarin Soaking up the fascinating Chinese culture and lifestyle

Life is rarely black and white… unless you’re a Giant Panda on the brink of extinction. It is estimated that there are only about 1000 Giant Pandas left in the world. Be part of something amazing and lend a hand at a reserve dedicated to protecting these incredible creatures.

The reserve is also home to other indigenous species such as the Golden Money and sheep-like Takin. Your days will be busy as you clean enclosures, feed the animals, observe their behavior and assist with general maintenance. You may also be asked to show visitors around, help to keep the website up to date and design flyers for tourists .

Project location Lougantai, Zhouzhi county, Shaanxi province. Remote location, about 1.5 to 2 hours away from Xi’an

Arrival airport Xian (XIY)

Accommodation Shared accommodation on-site



Community work with children around Xi’anHighlights

Providing the children with some love, affection and attention Developing a taste for ‘real’ Chinese food! Exploring the historic city of Xi’an

Work with underprivileged children in orphanages, nurseries and centres for disabled children throughout Xi’an. This is a challenging yet rewarding project with a number of placement options to choose from.

Duties will vary depending on where you are based but may include caring for babies, teaching English, playing games, singing songs, helping at meal and bath times, and taking the children out to engage with their surroundings.

Project location Various locations within Xi’an

Arrival airport Xi’an (XIY)

Accommodation Shared dormitory room in a volunteer apartment




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Although I went to China to spend time with the pandas it was the time with Chinese people that really meant the most. It was an excellent cross-cultural experience and a wonderful opportunity to see an incredible country up close.

Cynthia Hartleyworking

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AustraliaIt almost needs no introduction! Golden beaches, stunning scenery, laid back cities and very friendly locals – no wonder it’s on so many people’s wish list of places to spend time in!

Nature conservation across AustraliaHighlights

A massive variety of conservation projects available across Australia Volunteering at different conservation projects as you travel around the continent!

From koala habitats to developing wetlands, Australia is the home of ancient rainforests, awesome wildlife and countless national parks all of which need your help!

This opportunity gives you the chance to check out the many terrains of Australia while lending a helping hand. From stunning coastal areas to the harsh but character - building outback, the opportunities are endless in a country this large. So embrace this opportunity to really immerse yourself in Australia’s exotic surroundings while getting to know the locals at the same time!

Project location Various locations around the country are available

Arrival airport Dependent on location

Accommodation A wide variety depending on location, including lighthouses, shearers’ barns, homestays and camping!


Start dates Regular departures throughout the year

Work at a wildlife sanctuary on Kangaroo Island, Southern AustraliaHighlights

Getting to know Australia’s unique wildlife Helping to protect wallabies, kangaroos, possums, echidnas and koalas at the sanctuary Living in an unspoilt wilderness and playing an active part in keeping it that way

By volunteering at this project you will be helping to save Australia’s native wildlife through feeding the local wild kangaroos and wallabies, helping with nocturnal tours, maintaining the reserves grounds and assisting the permanent staff in whatever needs doing. All the animals are wild but that won’t stop you getting up close and personal with them!

Kangaroo Island, just south of Adelaide in Southern Australia is a wildlife lover’s paradise. Being an island, the native animals haven’t been wiped out by foxes and rabbits as they have on the mainland so many endangered species thrive here. That’s in addition to the great work being done by the wildlife sanctuary from eco-tourism to fund the work they do to constructing a fence to keep unwanted animals out! The sanctuary is based on the south-west tip of the island close to Flinder’s Chase National Park and you’ll get a free trip there during your stay.

Project location On-site accommodation

Arrival airport Adelaide (ADL) or Kingscote (KGC). Meeting location is Kingscote, Kangaroo Island

Accommodation Shared room in old shearer quarter’s at project

Meals Food provided (breakfast and lunch self-catering)

Start dates Regular departures throughout the year


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The Team Leader, Marion, was an inspiration! Not only did she keep the team motivated throughout the project, but she also ensured we had a fabulous weekend off and saw all the sights of beautiful Shark Bay. Working with the DEC Rangers was a truly wonderful experience. This trip has changed my outlook on life and is the best thing I’ve ever done!

Laurie Baird

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Find out more...

Still not sure which trip to take? Why not find out more about i to i Volunteering’s projects by checking out what past and present travellers are saying online.

Go online to get moreCheck out maps, watch videos, read essential country info and get inspired by all the ways you can volunteer at i-to-i.com.

NewsletterReceive our e-newsletter to be first to find out what’s happening, whether it’s an exclusive offer, a brand new itinerary or an exciting competition.

Get socialKeep up with i to i Volunteering on social media for even more access to daily news, inspiring photos and exclusive offers.

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Something extra...

FlightsFor passengers leaving from a UK airport, i to i Volunteering would be pleased toarrange your flights in conjunction with your trip. We have preferred contract with many carriers and being part of TUI Travel PLC, have secured some of the most competitive prices in the industry. We’re also ATOL protected and IATA licensed, providing you with financial security and peace of mind.

InsuranceTravel insurance is an indispensable part of your overseas trip. We are an appointed representative of Fogg travel insurance and we can offer three comprehensive travel insurance policies. Please note, a high percentage of annual multi-trip and single trip policies on the market are NOT suitable for i to i Volunteering trips due to either limitation of number of days you can travel, or restrictions in the activities they cover.

Please visit the insurance pages online at i-to-i.com/insurance for more detail on what’s included in our policies or contact one of our travel advisors who can help you select the best package for your trip.

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Travel adviceWe believe prevention is better than the cure, and highly endorse a one day course specifically designed to prepare young travellers for a safe trip and feel prepared to handle whatever comes your way while you’re abroad. Professional safety instructors teach you to think on your feet and cover everything from medical issues to personal protection to financial security. For more information, visit i-to-i.com/safety-training-course.

Keep in touch - SIM cardi to i Volunteering has partnered with e-kit to provide some of the cheapest ways to call or text home. With internet access often limited or unavailable in some of our more remote locations, e-kit gives you the added security and convenience of being able to keep in touch with family and friends while abroad. Every i to i Volunteering passenger receives a free sim card, so keeping in touch is a breeze.

Group travelWhat do you get when you combine a group of friends with an unforgettable overseas adventure? Your trip for FREE! Book a group of nine or more people on the same tour and the tenth person goes for free. We’ll also tailor the itinerary of the trip to suit your group’s needs. Call our advisors for more information.

Terms and ConditionsClick on a link below to go straight to the section you’re interested in:1. Insurance2. Financial Protection3. Booking4. Payment and Credit Card Fees5. Prices, Surcharging and Air Passenger Duty6. If you change or cancel your Booking7. If we change or cancel your Booking8. Our Liability, Conditions of Carriage and Limitations9. Air Carrier Liability for Passengers and their Baggage.10. Complaints Process11. Visa, Health, Passport, Travel Documentation12. Privacy Policy13. Behaviour14. Trip Notes 15. Special Requests16. Police/Criminal Record Check17. Buddy Lists and In-Country Support18. Participation Requirements19. Flights & Transfers20. Programme Specifics21. Law & Jurisdiction22. Volunteer Code of ConductPlease read these booking conditions carefully, they form an important part of the contract for your travel arrangements.All programmes advertised in our brochures and on our website are operated by Real Travel Limited trading as i-to-i volunteer travel, Real Gap Experience and Inspired Breaks with company number 3977046 whose registered office is at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL (hereinafter called ‘the Company’ or ‘we’) and is a member of the TUI Travel PLC group of companies and a member of ABTA. All travel arrangements are sold subject to the following conditions (“Booking Conditions”):1. Insurance - Please Note: Adequate and valid travel insurance is compulsory for all customers and it is a condition of the Company accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of expenses, injury, death, repatriation, cancellation and curtailment and dependent relatives. You are required to carry proof of insurance with you and produce it if reasonably requested by Company employees or suppliers. You should ensure that you are covered for the complete duration of your travels and that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained, in your travel arrangements.2. Financial Protection.The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency. We will provide you with financial protection for any ATOL protected air package or flight that you buy from us by way of our Air Travel Organiser’s Licence number 6527, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). When you buy an ATOL protected flight or flight inclusive holiday, all money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy arrangements other than an ATOL protected flight or flight inclusive holiday, all money accepted from you by a travel agent acting as our agent is held by that agent on our behalf at all times. We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. For further information, visit the ABTA website at www.abta.com. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. We are a Member of ABTA, membership number Y255X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.3. Booking.To make a booking you can contact us in several ways; directly over the telephone, via our Website, or through an approved Travel Agent. The person making the booking (hereinafter referred to as the ‘Lead Name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party. You will need to pay a deposit (which includes an administration charge) at the time of booking which for the majority of our programmes is 10% of the booking value or £199 / 235 € / $US 329 / $AUS 395 / $CAD 329 /$NZ395 (whichever is greater). If your chosen programme requires a different amount of deposit to be paid the programme information will contain the relevant details. Please see the section on ‘Payment and Credit Card Fees’ below for further details regarding payments and payment dates. Please note that depending on when you book, you may be required to pay the full balance of the travel arrangements at the time of booking, please see further below. Upon receipt of your deposit/full payment, we will start to process your application. However, if you withdraw your application at any stage, as we will have already incurred costs in processing your application and looking for a placement, we regret that we cannot refund your deposit, as we need to cover our costs incurred on your behalf. We will, however, refund your deposit and any other fees paid to date, less the costs of any pre-placement training you have received, if we cannot locate a placement for you. If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your full payment. When you receive the confirmation invoice please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket. It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter terrorism. This is known as Advanced Passenger Information, sometimes known as APIS. For the United Kingdom, it may be referred to as ‘E-Borders’. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date, and for travel to the U.S., your country of residence and the address for your first night’s stay. You must provide this information to the airline between 6 months and 24 hours before departure. For Thomson Airways flights you can do this by accessing http://eapi.thomson.co.uk or by calling 0844 871 1597. You will need your booking reference number, lead name’s surname and date of departure to access the website.Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of your placement or booking.We will also provide you with access to an on-line account which will include (where applicable) written confirmation of your programme, a financial schedule which sets out the details of the amounts that you have paid us and informs you of the deadline for the balance of any outstanding payments in respect of your travel arrangements. With regards to programmes involving voluntary and/or paid work placements, we will inform you of the provisional location of your placement on booking. Dependent on which booking you have made, you may also be sent further forms to complete and return to us. We reserve the right to cancel or postpone your booking if you have not returned all the necessary completed forms to process your application within the required timeframes or do not make payment by the due dates. The final deadline for receipt of completed forms is 28 days before the start date of your programme or departure date whichever is earlier, where information is required earlier for any programme you will be notified at the time of confirmation. Please note that by confirming your booking both parties recognise that you are not an employee of Real Travel Limited.We believe that all statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable effort has been made to describe the booking accurately and to provide the amenities described. We will advise you of any material changes known to us prior to your departure providing there is sufficient time to do so and we can contact you.4. Payment and Credit Card FeesWith the exception of round the world or multi centre gap programmes, if you book 90 days or more before the start date of your programme or departure date whichever is earlier, you will need to pay a deposit at the time of booking as detailed above. We will invoice you for the remainder of the cost of your travel arrangements due before you travel and your confirmation invoice and online account will contain details of the due dates for further payments. You must pay 100% of the costs of your travel arrangements at least 90 days before the start date of your programmes or departure whichever is the earlier. In respect of paid work and Internship programmes at the point that you accept your placement/ job offer we require full payment (which is non refundable) in order to complete your application.Please note: With regards to round the world or multi centre gap programmes(a) If you book 141 days or more before the start date of your programme or departure

date whichever is earlier you will need to pay a deposit at the time of booking as detailed above. We will then invoice you for the remainder of the cost of your travel arrangements due before you travel and your confirmation invoice and online account will contain details of the due dates for further payments. (b) You must pay 50% of the cost of your travel arrangements at least 140 days before the start date of your programme or departure date whichever is earlier and then 100% of the cost of your travel arrangements at least 90 days before the start date of your programme or departure date whichever is earlier.(c) If you book less than 90 days before the start date of your programme or departure date whichever is earlier you must pay 100% of the cost of your travel arrangements at the time of booking.Please note that all payments made on a credit card (whether deposits, part payments or final balances) will be subject to a credit card fee of 3% (inc. VAT). If the deposit and/or balance are not paid in time we will cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. 5. Prices, Surcharging and Air Passenger Duty.All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices. Prices on our website are updated regularly. Before you make a booking we will give you the up-to-date price of your chosen programme including the cost of any peak-season supplements, upgrades or additional facilities which you have requested. Prices quoted are valid at the time of publication on 1st January 2012.Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. Any changes in taxes, entry fees and/or charges that we collect at net cost on behalf of local and government bodies will be passed on to you in full or refunded to you in full (Net Cost Charges). We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums, Net Cost Charges and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another programme if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund, except for any amendment charges.We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date detailed in your online account. Should the price of your travel arrangements go down due to the changes mentioned above by more than 2% of the travel arrangements, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.Dates and itineraries shown for tours are indicative only and subject to changeAir Passenger Duty “APD” is included in the price of your booking/flight ticket. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of the booking at the time the booking is made.6. If you change or cancel your BookingIf, after our Confirmation Invoice has been issued, you wish to change your travel arrangements in any way, for example change to another programme or change departure date, we will try to make the change subject to availability but it may not always be possible. Any request for changes to be made must be in writing from the Lead Name and received by us 90 days or more before the start date of your programme or departure date whichever is earlier. You will be required to pay an amendment fee of £50 / 60 € / $US 80 / $CAD 80 / $AUS 100 / $NZ100 per booking (£100 for round the world or multi centre gap programmes) for each change and any further costs we incur in making this alteration (including without limitation to cover our administration costs and any costs imposed by any of our suppliers providing the component parts of the booking). If the booking to which you transfer is more expensive than the one you originally booked, a further deposit may also be payable. Any alteration requested by you and received by us less than 90 days prior to the start date of your programme or departure date (whichever is the earlier) will be treated as a cancellation of the original booking and will be subject to cancellation charges.Where you are unable to travel you can transfer your booking to another person provided you;a. notify us in writing at least 90 days before departure and;b. submit all original travel documents which you have received and the full name and address of the transferee;c. the transferee must fulfil any conditions that apply to the booking; andd. payment by you of an administrative charge of a minimum of £50 / 60 € / $US 80 / $CAD 80 / $AUS 100 / $NZ100 per person (£100 for round the world or multi centre gap programmes) plus payment of all costs charged or levied by those supplying your travel arrangements.Both the transferor and transferee will be jointly and severally liable for payment of the price of the travel arrangements and other associated expenses. Some airline carriers treat name changes as cancellations. Accordingly you may be required to pay for the cost of a new ticket. NB You are not permitted to exchange your programme for another once it has started. You, or any member of your party, may cancel your booking at any time providing that the cancellation is made by the Lead Name in writing. Notice of cancellation will be effective upon receipt of your written communication. As we start to incur costs from the time the contract is confirmed we will retain your deposit and in addition will apply other cancellation charges as shown below. Where written notification of the cancellation is received:• 90 days or more prior to the start date of your programme or departure date whichever is earlier: loss of deposit plus a charge of 10% of the total value of the holiday cost, 100% of flight costs and any additional costs we have incurred• less than 90 days prior to the start date of your programme or departure date whichever is earlier (or failure to join the programme): 100% of the cost of your travel arrangements(including without limitation 100% of flight costs).The cancellation charges for paid work and internship programmes will be 100% of the programme cost once you have accepted your placement or job offer and paid the full balance.Where you have booked a combination of two or more programmes under one booking, cancellation of your booking will be deemed to be cancellation of all programmes under that booking and cancellation fees will be charged against the total booking cost.Please note that in cases where you have already made changes or deferred the start date of your programme or departure date, cancellation fees will be applied with regard to the original start date of your programme or departure date as applicable.Please note that for certain travel arrangements e.g. many scheduled transport providers, the cancellation charge may be higher than those shown. In certain cases travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the travel arrangements. Please ask for full details of cancellation charges at time of booking. We strongly recommend you to take out insurance that includes cover against irrecoverable cancellation costs as if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim cancellation charges. Additionally, you will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of your cancellation. You may however be able to transfer this cover to another programme. If you are travelling on a scheduled flight, we cannot give you any refund (if applicable) until we have received your old travel documents, including tickets.All communications relating to this contract (in particular any requests to cancel or amend your programme arrangements) must be from the Lead Name in writing and in English and delivered by hand, fax, email or sent by recorded delivery post to Real Travel Limited, 1 Meadow Road, Tunbridge Wells, Kent TN1 2YG.If once you have started your project you elect to leave, the cancellation charges set out in these Booking Conditions will apply and you will be required to complete a release form which confirms you are cancelling your contract with the company and are not entitled to claim a refund for any unused services.7. If we change or cancel your Booking.We reserve the right to cancel your booking or make changes to your booking (including without limitation to any of the facilities, services or prices described in our brochures or website). We will endeavour to advise you of any changes known at the time of booking.Where you have booked a combination of two or more programmes under one booking, cancellation of your booking will be deemed to be cancellation of all programmes under that booking. Please note that in cases where you have already made changes or deferred the start date of your placement, cancellation fees will be applied with regard to the original start date of your placement.We plan the arrangements for your booking many months in advance and may occasionally have to make changes, most of which are minor and we will advise you of them at the earliest possible date. Flight timings and carriers shown in the brochure are subject to change. A change of carrier will not be considered a major change. If a major change becomes necessary, we will advise you of the change as soon as reasonably possible if there is time before your programme start date or departure date whichever is earlier. Whether a change is ‘major’ depends on the nature of the trip and may include: alteration to the scheduled departure or return time of your flight by more than 12 hours (but not a flight delay); a change to a lower standard of accommodation; or a change of departure airport (excluding a change between London airports). If we make a major change to your travel arrangements, you will have the choice of either: (a) accepting the change; or (b) accepting an offer of an alternative programme from us of equivalent or closely similar standard in the same destination or programme category if available (where the programme is sold as a package within the meaning of the Package Travel Regulations, we will refund any price difference if the alternative is of a lower value, however where the programme is not sold as a package within the meaning of the Package Travel Regulations, we will refund any price difference if the alternative is of a lower value and

you will pay the price difference if the alternative is of a higher value); or (c) Cancelling your programme, in which case you will receive a full refund of all monies paid. We may also have to cancel your travel arrangements, if for example the operation of the programme is dependent on a minimum number of persons booking and that number is not achieved, we reserve the right to cancel the programme. However in no circumstances will we cancel your booking less than 4 weeks before the start date of your programme or departure date whichever is earlier except for reasons of consolidation due to minimum numbers not being attained, force majeure (as defined below), failure on your part to pay the final balance or complete all necessary forms, or for any other reason beyond our control. We strongly recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements. If we are forced to cancel your holiday after departure we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.With regards to programmes sold as a package within the meaning of the Package Travel Regulations only, if we are forced to cancel your programme after departure we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.With regards to programmes sold as a package within the meaning of the Package Travel Regulations only, where your travel arrangements are cancelled or are subject to a major change, except where such cancellation or major change arises from circumstances amounting to consolidation due to minimum numbers not being attained, force majeure or failure on your part to pay the final balance or complete all necessary forms, we will pay you, as a minimum, compensation as detailed below.

Circumstances amounting to “force majeure” including any event which is beyond our reasonable control or the reasonable control of the supplier of the service(s) in question, including without limitation war, threat of war, riot, civil strife, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, acts of God, adverse weather conditions, flood, epidemic or pandemic illness and all similar events.Where you have made a booking involving a volunteering schedule, there may be holidays, festivals and closures that can affect your volunteering schedule. These are often announced at the last minute and we will ensure that a suitable alternative is offered, where possible. If you have had no volunteering work for over one month (and this excludes time for holidays both at the placement and your own personal travel), and you have not been offered any alternative volunteering work, then we will refund a maximum of £250 / 290 € / $US 400 / $CAD 400 / $AUS 400/ $NZ500 per month you don’t have work. If your placement is 28 days or under and you have had no volunteering work for one week (excluding time for holidays and personal travel), we will refund you at our standard weekly rate of £75 / 90 € / $US 125 / $CAD 125 / $AUS125 / $NZ150 up to a maximum of £250 / 290 € / $US 400/$CAD 400 / $AUS 400 / $NZ500. Volunteering work is offered and arranged as part of a placement in good faith but cannot be guaranteed due to circumstances outside the control of ourselves and your In Country Co-ordinator. Please note that any payment will take account of the proportion of your placement, which is reasonably affected by any problem for which we are responsible.Where you have made a booking involving a paid work option, it should be noted that this does not guarantee a job. If you have not received an offer of a job placement within one month having met the criteria of our partners in country and been available for interview if required (this excludes time for holidays both at the placement and your own personal travel) then we will refund a maximum one off payment of £200 / 230 € / $US 350 / $CAD 350 /$AUS330 / $NZ400. Job placements are offered and arranged based on your skill level as part of a placement in good faith but cannot be guaranteed due to circumstances outside the control of ourselves and your In Country Co-ordinator.8. Our liability, conditions of carriage and limitationsOur obligations, and those of our suppliers providing any service or facility included in your programme, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your programme may involve. Sometimes these standards will be lower than those which would be expected in the UK. The services and facilities included in your booking will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your travel arrangements. Our liability in all cases will be limited in accordance with and/or in an identical manner to;(a) the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and(b) any relevant international convention as detailed below. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices Real Travel Limited, 1 Meadow Road, Tunbridge Wells, Kent TN1 2YG. We shall have no liability where the cause of the failure to provide, or failure in, your travel arrangements or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your programme and is unforeseeable or unavoidable, or is due to a force majeure event or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled.If any international convention applies to, or governs, any of the services or facilities included in the booking arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements. Other than as set out above, and as is detailed elsewhere in these Booking Conditions, we shall have no legal liability whatsoever to you for any loss or damage.Under EU law, Regulation (EC) No. 261/2004, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your travel arrangement costs from us. Your right to a refund and/or compensation from us is set out in these Booking Conditions. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel on 020 7240 6061 www.caa.co.uk. With regards to programmes sold as a package within the meaning of the Package Travel Regulations only, if the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

If you purchase any optional activities that are not part of your pre-booked itinerary, the contract for the provision of that activity will be between you and the activity provider and not with us. We are not responsible for the provision of such activities or for anything that happens during the course of its provision by the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased locally your claim should be directed to the activity provider and not to us. We may offer travel arrangements in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Your booking is accepted on the understanding


Period before departure when we notify you of a major change

Compensation per person

More than 55 days Nil

Between 55 and 43 days before travel £10.00



Between 14 days and the date of travel £40.00

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that you realise the hazards involved in this kind of programme, including injury, disease, loss or damage to property, inconvenience and discomfort. The whole philosophy of this type of travel is one that allows alternatives and a substantial degree of on-trip flexibility. Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances. Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time.9. Air Carrier Liability for Passengers and their Baggage.Flight Notice, Flight Information and EU Blacklist. This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of European Community legislation or the Montreal Convention, and it does not form part of the contract between the air carrier(s), us and you. No representation is made by the air carrier(s) or us as to the accuracy of the contents of this notice.This information notice summarises the liability rules applied by European Community air carriers as required by European Community legislation and the Montreal Convention. Compensation in the case of death or injury. There are no financial limits to the liability for passenger injury or death. For damages up to approximately 113,100 Special Drawing Rights (“SDRs”) (approximately £112,100) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. Advance payments. If a passenger is killed or injured, the air carrier must make an advanced payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £15,900).Passenger delays. In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs (approximately £4,700).Baggage delays. In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1131 SDRs (approximately £1,100).Destruction, loss or damage to baggage. The air carrier is liable for destruction, loss or damage to baggage up to 1131 SDRs (approximately £1,100). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.Higher limits for baggage. A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. Complaints on baggage. If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.Liability of contracting and actual carriers. If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.Time limit for action. Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.Basis for the information. The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the European Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States. In accordance with EU Regulation (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community list’ which contains details of air carriers that are subject to an operating ban within the European Community. The Community list is available for inspection at www.air-ban.europa.euIn accordance with EU Regulation (EC) No. 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer if your booking includes flight(s). We do this by listing carriers to be used or likely to be used below.

The airline may use wide and narrow-body jets. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. Some flights may need to stop en route. If we know about this in advance we will tell you. Flight times shown in the brochure, on the website and on your booking confirmation are not guaranteed. Actual flight times are shown on your tickets. Flight times are local times based on the 24-hr system. Please check with the airline regarding luggage allowance limits and the maximum allowable single item baggage weight. If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must advise us and your airline and you may need to be cleared for travel by the airline which will involve obtaining a Fitness to Fly Certificate from your GP.10. Complaints process.We work with receiving partners in each of the destinations that we offer travel arrangements. They are responsible for representing us and offering you in-country support while you are on your programme. Please see the ‘Buddy List and In-Country Support’ section below and on your online account for further information. If you have any complaint during your programme you must inform our in-country support team and the relevant supplier of the service immediately. If you are not satisfied with their action please contact our UK customer support team who will aim to resolve your complaint with our partners on your behalf. Failure on your part to notify us and our in-country partners will deprive us of the opportunity to investigate your complaint and to take appropriate action to put things right whilst you are on your programme and may affect your legal rights.If you are not happy with the actions taken in response please follow this up with us within 28 days of the programme end date by writing to us at Real Travel Limited, 1 Meadow Road, Tunbridge Wells, Kent TN1 2YG, giving your booking reference and all other relevant information. We will acknowledge your written notification within 7 days and aim to provide a full response within 28 days. We can usually sort out any complaints you may have. But if we cannot agree, you can use the Arbitration Scheme devised for the travel industry by ABTA and administered independently, providing the dispute fits within the rules of the scheme. This is a simple way of sorting out complaints and there are limits on the costs you might have to pay. You do not have to appear in person, but can send documents to explain your complaint. Details and application forms are available from ABTA, 30 Park Street, London, SE1 9EQ.11. Visa, Health, Passport, Travel Documentation.Whilst we are able to provide basic advice to customers regarding passports and visa requirements, you should check with the appropriate Embassy, Consulate or British Foreign Office for the exact requirements for your chosen programme and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to customers who have criminal records. Should you be concerned about this, please check with the Embassy or Consulate of the countries to which you are travelling. The Lead Name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the Consulate in question if you have any queries. Customers travelling overland to certain destinations may need to also pass through controls of other countries en-route so this should be allowed for with any passport/visa applications. When travelling to the US you must have the correct passport to travel on the Visa Waiver Programme or have obtained the correct visa, valid for your stay. Each person wishing to visit the US must have either; i) an e-passport (if your passport is issued after 26 October 2006), or a machine readable passport (containing a digital photograph) if your passport is issued after the 26 October 2005 and a Visa Waiver Form or ii) a valid passport and a valid visa which must be obtained before travel from the US authorities. If you are travelling to the USA the US authorities require for passengers travelling under the Visa Waiver Programme to register for Electronic Travel Authority. For additional specifics about the VWP please consult the VWP information on the U.S. Embassy London websitewww.usembassy.org.uk. We recommend that you carry your ESTA approval with you when you travel and recommend you register at least 72 hours before departure. Please note: when you register for ESTA you must have a valid passport at the time of registration. If you have applied for a post dated passport (for example to reflect a change in name) this passport will not be valid until the effective date noted in the passport. Children and minors wanting to travel with a Visa Waiver form must hold their own Machine Readable Passport or e-passport.

Please note that the nationals of some countries can only travel to the US if they have a valid visa as they are not eligible for the Visa Waiver Programme. There is a $14 fee per person charge which is payable by credit or debit card when applying. As announce by the US Customs and Border Protection, this fee will recover the costs incurred by the US Customs and Border Protection of providing and administering the ESTA system and is in addition to the mandatory $10 travel promotion fee established by the Travel Promotion Act 2009. This is subject to change.Many countries do not issue visas specifically for volunteers and where you are not undertaking paid work and are entering as a volunteer you will generally be advised to enter on a tourist visa. Please note that you must check with the relevant embassy prior to travel of the current requirements. If you undertake any paid work and do not have the correct work visa you may be asked to leave the country as a result. In these circumstances you will not be entitled to any refund or alternative placement from us.We are able to offer advice on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Customers with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.When assessing whether a booking will go ahead we use information from our local offices in conjunction with advice from the British Foreign Office and other UK relevant government bodies, irrespective of your nationality. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies. 12. Privacy Policy.Real Travel Limited’s Privacy Policy sets out what information we collect, how we collect it, and what we do with it. INFORMATION ABOUT YOU - Your InformationThis refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.Our Use of Your Information(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.(2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, marketing, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection. (3) Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency. If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.Direct Marketing Material(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking. We will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.(2) You may indicate your preference regarding receiving third party direct marketing material.(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below. Your Rights(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies. (2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.(3) For a list of relevant brands, please send us your request.Please write to Real Travel Limited, Legal Department, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL.Foreign ControlsOutside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.USE OF TOOLS/”Cookies” and Links to Other WebsitesIf our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies.Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.MonitoringTo ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web traffic, activities, etc. and social media. All recordings and derivative materials are and shall remain our sole property.Security StatementWe have taken all reasonable steps and have in place appropriate security measures to protect your information. Changes to this PolicyAny changes to this Policy will be either posted on our website, brochure and/or made available on request.13. Behaviour.A booking is accepted on the strict understanding that you undertake to comply with the laws, customs, foreign exchange, drug and all other regulations of any countries visited during the programme, as well as all hygiene, safety and security rules. In addition, many of our programmes have their own rules and behaviour guidelines, which are intended to ensure your safety and enjoyment of the programme. You will be advised of any specific programme rules either in your pre-departure information, or during your orientation. If you commit any illegal act when on the programme or if in the reasonable opinion of the programme leader or our In Country Co-ordinator your behaviour is disruptive, threatening or abusive or is causing or likely to cause danger, upset distress or annoyance to others or damage property we may terminate your travel arrangements at any time without any liability on our part. Full cancellation charges will apply.If the Captain of your flight or ferry or our In-Country Coordinator or representative believes that you could be disruptive, they can also refuse to let you proceed with your travel arrangements. If this means you are not allowed to board the flight outbound from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs overseas then you will have to pay full cancellation charges and you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances no refunds or compensation will be paid to you and we will not meet any costs or expenses you may incur as a result of your programme being terminated. We may make a claim against you for any costs and expenses incurred as a result of your behaviour e.g. the cost of diverting an aircraft or ferry to remove you. Criminal proceedings may also be instigated. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the booking, you must advise us of this at the time of booking.All volunteers are expected to adhere to our volunteer code of conduct found at section 21 and by agreeing to these Booking Conditions you also agree to adhere to our volunteer Code of Conduct. This covers, but is not limited to, respecting others’ cultures and beliefs, working responsibly at your project, respecting the accommodation and avoiding drugs and illegal activities. In particular without limitation, the accommodation we arrange for you must only be used by those people named on your confirmation invoice. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay, except damage caused by persons not known to you. These charges must be met by you and may have to be paid locally. 14. Trip Notes and online account

If we issue detailed trip notes and an online account for your booking, all information contained therein will be deemed to be part of the contract. Trip notes available from our website and your online account, contain up-to-date definitive information about the itinerary and travel arrangements. Should there be a discrepancy between the information in the brochure or website and the trip notes/online account, the information in the trip notes/online account supersedes that in the brochure or on the website and will be considered the most up-to-date and accurate.15. Special RequestsWe will consider special requests such as vegetarian meals, high or low floor preferences in the accommodation, when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing.16. Police/Criminal Record CheckWhen signing up to any project involving work with children, or vulnerable adults, you are agreeing to undergo an enhanced Police/Criminal Record Check to ensure your suitability for the placement and will be asked to complete a CRB disclosure application form (full details of this process and the application form will be provided to you). We reserve the right to delay, or postpone, your programme until the Police/Criminal Records check has been completed. Should you fail the Police/Criminal Records check for any reason, you must either amend your placement to a project that does not require a Police/Criminal Record Check or cancel your placement and the charges contained within the “if you change or cancel your booking” will apply. 17. Buddy Lists and In-Country Support.By agreeing to our terms and conditions you consent that we may provide the email address that you have supplied to us to other participants travelling on the same programme as you on the same dates. Providing you with a buddy list enables you to communicate with other members of your group before departure should you wish to. We will remove your email address from the list only if we receive written instruction (by post or email) from you to do so. Please note, you will only be sent a Buddy List for specific group programmes. We will offer you support in all countries in which we operate. A national In Country Co-ordinator or representative leads a team of support staff or works independently, depending on the country. You will receive their contact details no later than 7 days before your programme start date. In Country Co-ordinators are responsible for your in-country orientation, arranging and placing you at your project and arranging language lessons where included. They are there as a source of advice, support, to resolve any issues you may have with your programme and as a point of contact in the event of an emergency. They can help you to solve problems during your placement and if you need to return home, give you any assistance. They will be available during business hours under normal circumstances. In an emergency, they are available 24 hours a day 7 days a week and you will be provided with an emergency contact number to be used for genuine emergency purposes only.NB: If you are unable to attend your orientation for any reason, we are not obliged to arrange further orientation for any that you missed. 18. Participation requirementsAll customers are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen programme as described in this brochure. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the booking. Customers aged 17 or under will be required to provided a written parental consent form before a booking will be confirmed. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the booking in which case all monies paid will be forfeit.19. Flights & transfersUnless you are booked onto one of our round the world or multi centre gap programmes, where flights are included, or unless otherwise specified in your programme information, it is your responsibility to arrange and pay for any flights, including any internal flights. We cannot be held responsible for any action, negligence, or event relating to the purchase, or operation of such flight tickets, or flights that you purchase. Furthermore, we will not be responsible for any costs, or refunds, due to changes, or delays in such flights. Some programmes include a meet and greet /transfer service upon arrival. In the event this is not included in your chosen booking, you will have to cover the costs of making your way to the programme joining point. 20. Programme specificsWhere you are responsible for purchasing your own flights and transport you agree to advise us of flight arrival details and of any changes that may be made to your arrival details at the earliest possible opportunity. Should you arrive outside the agreed start date/time for your programme, or do not advise us of your correct arrival details including in the event of a flight delay whilst you are en-route, you may have to cover transfer costs. The accommodation and board basis will be contained within individual programme details. It is your responsibility to advise us of any special dietary requirements. Please be aware that accommodation, food and facilities that you will be provided with will be of a local standard. Please note that you may be required to share a bathroom and/or bedroom.21. Law & JurisdictionIf you made your booking in any jurisdiction other than in Scotland or Northern Ireland (including any booking via the Internet), this contract, and any other claim or dispute arising from or related to this contract, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. If you made your booking in Scotland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction over any claim arising out of it. If you made your booking in Northern Ireland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Northern Irish law and the courts of Northern Ireland shall have exclusive jurisdiction over any claim arising out of it.22. Volunteer Code of ConductThis code of conduct sets out the standards of behaviour that is expected of volunteers, not only by the Company as a volunteer placement organisation, but also by the In-Country Coordinators, the homestay families and providers of accommodation and, most importantly, the projects that we work with.The Company is fully committed to responsible volunteer travel and sustainable tourism. This code of conduct is designed to help you achieve the most out of your placement in a safe manner. It also ensures that the organisations and people we work with are treated with respect and that consideration is given to other cultural aspects during your placement.Please note that breaches of the code of conduct may result in your placement being terminated without compensation.GeneralYou must:• Listen to, and follow the advice or requests of your In-Country Coordinator;• Understand that you are a representative of not only the Company but also your country of origin and act accordingly;• Agree to a zero tolerance policy towards the possession and use of illegal substances. If you are found in possession of, or are under the influence of such substances, you will have your placement contract terminated immediately;• Respect, and seek to understand, the culture of the country you are placed in. This involves being tolerant of the customs and behaviours of the local people (your coordinator can explain the cultural norms and advise you.); • Follow your project rules; respect your family and local community regarding consumption of alcohol;• Be aware of potentially different attitudes towards sexual relationships in the country which you are volunteering and understand the effect that any such relationship may have on individuals and the local community;• Treat all people with respect and dignity;• Dress appropriately at all times with regard to the culture you are living in;• Not engage in political demonstrations or illegal activities;• Understand that the project and accommodation booked and provided is non-changeable in country without the prior approval of both the In-Country Coordinator and the Company’s UK office;• Keep your In-Country Coordinator informed of your plans about trips and weekends;• Consult your In-Country Coordinator outside normal working hours only for an emergency;• Never call or text the UK Duty Officer Emergency Phone unless it is an emergency.At the project - You must:• Endeavour to maintain a positive mental attitude throughout your placement;• Act as a conscientious member of the project team. You are relied on as a dedicated member of the team;• Abide by all the rules of the project at which you are volunteering and respect other members of staff and your peers;• Not accept payment of any kind for the volunteering work that you are doing;• Work hard to achieve not only your own personal goals but also those of the project and the people and / or organisation that you are helping;• Listen to, and follow, the instructions of your supervisor / contact at the project in addition to those of your In-Country Coordinator;• Inform your supervisor / contact at the project if you are at any time unable to fulfill the duties to which you have committed;• Treat with care all of the materials that you use during your placement;• Contact the UK customer support team if you wish to extend your placement, which will include without limitation, arranging payment for additional accommodation costs and extension of the travel insurance policy that you have. It is not possible to extend your stay without official confirmation.Accommodation - You must:• Respect local custom and abide by the rules of the accommodation in which you are staying;• Check with either the homestay family or owner of accommodation before inviting anybody to your room;• Be aware that overnight visitors are not allowed;• Respect the accommodation you are using and pay for any damage you may cause to the property;• Keep your room clean and tidy;• Not smoke in your accommodation unless the owner allows;• Stay at the accommodation allocated to you;• Settle any outstanding bills before leaving the accommodation;• Pay your food/accommodation as soon as you arrive in country (where applicable);• Be aware that there will be no refunds for food/accommodation if you decide to go on trips or leave early.

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