IFF Event Handbook 2016

International Floorball Federation

2016 Edition

International Floorball Federation (IFF) International Floorball Federation (IFF) International Floorball Federation (IFF) International Floorball Federation (IFF) IFF Event Handbook 2016IFF Event Handbook 2016IFF Event Handbook 2016IFF Event Handbook 2016

IntroductionIntroductionIntroductionIntroduction

IFF IFF IFF IFF Event HandbookEvent HandbookEvent HandbookEvent Handbook How to organise successfulHow to organise successfulHow to organise successfulHow to organise successful

Floorball EventsFloorball EventsFloorball EventsFloorball Events




IntroductionIntroductionIntroductionIntroduction This is the 3rd edition of the IFF Event Handbook,

and is the result of a process that started in 2005,

when the discussion of the need of having more spe-

cific guidelines, or even requirements, for organisers

of international Floorball events started. The result of

this process was the IFF Event Handbook launched in

connection to the WFC 2010 in Helsinki, Finland,

which has now been updated with the experience of

more events and more information, and that we

hope will become the backbone of the planning pro-

cess for all future organisers of IFF Events.

The Event Handbook does not replace the Organis-

er´s Regulations or the contract signed with the IFF

concerning the organisation of an IFF Event, but it

gives valuable advice about how an event can be

organised, what expectations IFF have, and how it

sees the organisation of these events. In the testing

stage at present is an on-line Event Management

Tool for the management of the preparations of IFF

Events. Once fully functional, this handbook will be-

come the back-up material for this tool.

Experience has shown that all organisers, regardless

of the level of the competition they are organising,

face similar types of challenges and difficulties. The

objective of this Handbook is to give future organis-

ers a benchmark and ideas of, firstly, what is required

in relation to rules and regulations in Floorball and,

secondly, what is stipulated by the contract signed

between the IFF and the National Association organ-

ising the event. The Handbook doesn't supersede the

regulations or agreements, but is aimed to act as a

manual and a check-list of what needs to be done.

The background research for this Handbook has

been made and collected during the numerous IFF

events since 2005. Many organisers have applied

extremely intelligent and creative solutions which the

IFF have used to help explain the width of what is

needed to consider when you are to organise an

International Floorball Event. Even though the manu-

al is aimed for organisers of the main events, it is also

well-suited to the organisers of smaller IFF events. It

can be used by adapting it to the scale of the tourna-

ment, keeping in mind that most of the venue-

related issues are important for all organisers.

The overall objective is to form a standard where the

organisation of IFF events, from a structural point of

view, looks the same regardless of where they are

organised or by whom, but the diversity comes from

the message the local organiser gives to the event.

The Handbook can help to provide the overall outline

for the organising process.

The Handbook is divided into ten different sections,

with each one highlighting the key areas of organi-

sation. Specific functions and duties are outlined,

giving the possibility to divide out special tasks

from a bigger entity, still keeping the general look

and feel for the whole project.

This document is built to be a planning tool, defin-

ing the needed resources and materials. Each sec-

tion describes the responsibility of each smaller unit

and is built around what needs to be done in order

to secure that each specific function in the Event

works. The Handbook gives an idea of timelines for

the planning process and provides suggestions of

how to solve the practical issues. In each section,

there are ´Plan your own event´ pages, in which the

different tasks needed to be fulfilled are included,

as well as the proposed timeline build-up. Addition-

ally, there are a number of check-lists, a resource

allocation component and a list of needed materi-

als.

This is living document and it is not possible for all

details and possibilities to be incorporated here,

therefore the IFF administration will continue to

update the handbook on a regular basis. It is essen-

tial to keep the overall picture clear when entering

the planning process of an event and try to use the

experience of previous organisers when building

the Event master plan. The organisation will not

lose its own identity, just save a lot of time, which

can be used to tone the Event in the way the organ-

iser wishes too.

The sincere wish of IFF is that the document will

assist our Member Associations, the cities where

Floorball events are played and the Floorball com-

munity at large to enhance the level of our main

product - the international competitions.

The IFF wants to extend our sincere gratitude to all

persons and organisations, both inside and outside

the Floorball Community, who have with their per-

sonal input helped in the process to create this

Handbook. A special thank goes to the IFF employ-

ees who have analysed and evaluated the existing

material, combined the different experiences and

created this document.

In Helsinki, on the 1st of December 2015.

John Liljelund

Secretary General



Table of ContentsTable of ContentsTable of ContentsTable of Contents

2. COMPETITION

Venue 1

Internet Services 4

Competition Office 6

Match Secretariat 8

Statistics Team 10

Speaker 12

Speaker Instructions 13

Music & Lights 14

Flags 17

Ceremonies 19

Medal Ceremonies 20

Ceremony Schedules 21

3. LOGISTICS & MATERIALS

Accreditation 1

Transportation 3

Materials Transportation 5

Accommodation 7

Catering 9

Flooring 11

1. GENERAL INFORMATION

IFF Events 1

Other Events 2

Organising Committee 3

Communications 5

Information to Teams 7

7. ANTI-DOPING

Anti-Doping 1

Doping Control Station 2

12 Steps of Doping Control 3

Awareness & Education 5

9. VIP SERVICES

VIP Guests 1

VIP Room 3

5. MEDIA

Media Accreditation 2

Press Kit 5

Media Hosts 8

Mixed Zone 10

Press Centre 11

Press Stands 13

Press Conferences 15

Post-game Press Conferences 17

Photographers 19

Television Production 21

Internet-TV & Match Video 24

Event Website 27

Social Media 28

4. FINANCE & MARKETING

Budgeting the Event 1

Ticketing system 3

Ticket allocation 5

Sponsors 7

Commercials 10

Arena commercials 12

Exhibition stands 15

Match programme 17

8. IFF OFFICIALS

IFF Staff 1

Event Jury 2

Referee Management 3

Referees 4

Meetings 7

Daily Reports 9

10. ADJACENT EVENTS

Adjacent Events 1

6. STAFF & VOLUNTEERS

Volunteer Management 1

Team Guides 3

Venue Staff 5

Rink Squad 7

First Aid 9

Security 11


1. General Information






General General General General

InformationInformationInformationInformation

International Floorball Federation (IFF) International Floorball Federation (IFF) International Floorball Federation (IFF) International Floorball Federation (IFF) IFF Event Handbook 2016IFF Event Handbook 2016IFF Event Handbook 2016IFF Event Handbook 2016 Page Page Page Page 1111





IFF IFF IFF IFF EventsEventsEventsEvents For national teams, the IFF organises World Championships for adults & U19s in both

men´s and women´s categories. For club teams, the IFF organises the Champions Cup,

EuroFloorball Cup and EuroFloorball Challenge for national club team champions in

Europe.

WORLD FLOORBALL CHAMPIONSHIPS

Final Round

• Organised in December every year, even years for

men and odd years for women

• Final round consists of 16 teams in 4 groups

• Normally a 8-10 day tournament played in two

venues

Qualifications

• Organised in February the same year as the Final

round

• Regional qualifications based on registrations

• Normally a 4-5 day tournament in one venue, the

length depends on the number of participating

teams per qualification tournament

ORGANISATION AND CO-OPERATION

IFF events are organised in co-operation with the IFF

Member Association of the host country. The IFF is the

sole owner of the IFF events and owns all rights of pub-

licity including transmissions by radio and TV, video

recordings and any other utilisation inherent to the

events.

The organiser must at all times ensure that the IFF Or-

ganiser´s Regulations and the details agreed in the con-

tract for the organisation of the event are followed.

CHAMPIONS CUP

• Organised in October every year

• For national club champions from the Top 4

ranked nations in Europe

• 6 men´s and 6 women´s teams

• 3-day tournament played in one venue

• Participation right to the event is based on a

4-year national team ranking

• Participating teams:

� Club champions from the Top 4

� Winner of the previous year´s EFC

� A 2nd team from the organising country

EUROFLOORBALL CUP

• Organised in October every year

• For national club champions from the 5th-8th

ranked nations in Europe

• 6 men´s and 6 women´s teams

• 5-day tournament played in one venue


� Club champions from 5th-8th

� Winner of the previous year´s EF Challenge


EUROFLOORBALL CHALLENGE

• Organised in August every year for men and

women

• For national club champions from the 9th and

lower ranked nations in Europe

• Number of challenge events depends on the

registrations received

• 3-5 day tournament played in one venue

• The winner of each EF Challenge event is pro-

moted to play in the next level event the fol-

lowing year.


� Club champions from 9th and lower

� Winner of the level below event from the

previous year


U19 WORLD FLOORBALL

CHAMPIONSHIPS

Final Round

• Organised in May every year, even years for wom-

en U19 and odd years for men U19

• A-division with 8 teams and B-division with 8

teams

• A 5 day tournament played in two venues

Qualifications

• Qualifications to the B-division in September the

year preceding the Final round

• Normally played in one venue over 4-5 days, de-

pending on the number of participating teams

per qualification tournament






Other Other Other Other EventsEventsEventsEvents

INTERNATIONAL FRIENDLY

MATCHES

• Four dedicated weekends per year:

� 1st weekend of February

� 4th weekend of April

� 2nd weekend of September

� 1st weekend of November

• Member Associations must notify IFF 60

days prior of their intention to hold interna-

tional matches

• Referees for all international matches are

nominated by the IFF Referee Committee

COMPETITION NAMES - Short versions

� WFC = World Floorball Championships

� WFCQ = World Floorball Championships Qualification

� CC = Champions Cup

� EFC = EuroFloorball Cup

� EFCH = EuroFloorball Challenge

� TWG = The World Games

� WUFC = World University Floorball Championships

� SEA Games = SouthEast Asian Games

WORLD UNIVERSITY

CHAMPIONSHIPS

• Organised in May every even year for both

men and women in the one event

• Organised by the International University

Sports Federation (FISU) in co-operation

with the host student association and the

IFF.

• To be played with IFF Game rules, with the

qualification of participants according to

FISU regulations

THE WORLD GAMES

• Organised every four years by the Interna-

tional World Games Association

• Floorball will make its debut in 2017 with a 6-

team men´s competition

• Qualification will be based on results from

WFC 2016

SOUTHEAST ASIAN GAMES

• Also known as the SEA Games, this event is

held every two years and involves partici-

pants from the current 11 countries of

Southeast Asia

• Floorball has been played at the SEA Games

since 2013 with both a men´s & women´s

tournament

International Friendly matches are those games played between IFF Member Associ-

ations outside of IFF events. The IFF has four designated international weekends per

year during which all Member Associations are encouraged to organise &/or partici-

pate in international matches. The IFF has specific regulations for Friendly Interna-

tionals.

In co-operation with other organisations, the IFF also participates in various multi-

sport events, such as The World Games, World University Championships and South-

east Asian Games. For multi-sport events, the governing body may impose certain

regulations different to those set by the IFF.






Organising CommitteeOrganising CommitteeOrganising CommitteeOrganising Committee One of the most crucial single organs in the process of organising an event is the Organi-

sation Committee which, in this document, is referred to as the Local Organisation Com-

mittee (LOC). The LOC is the window towards the teams and the IFF, therefore it is im-

portant to both select the persons carefully and start the planning in time.

The IFF Competition Regulations along with the IFF Organiser´s Regulations, which outline

the minimum requirements that an organiser must fulfil, define the overall Event require-

ments that an Organising Committee must provide.

ORGANISING COMMITTEE

BASIC TASKS

Chairperson: Overall responsibility for the

work of the LOC

Finance: Budgeting, ticket sales, advertising,

sponsors

Venues: Competition set-up, practice courts,

allocation of spaces to different users

Competition & Teams: Team guides, match

schedule, practice sessions, match secretary,

statistics

Transportation: Teams, IFF Officials, VIP´s,

materials

Accommodation: Team and IFF hotels,

meeting rooms

Accreditation: Team, IFF, LOC staff, VIPs,

Media

Ceremonies: Opening, closing and match

ceremonies, best player awards

Medical services: First aid in venue, contact

to hospitals, doping tests

VIP: Invitations, hospitality, VIP rooms, gifts

Media: Media accreditation, press centre,

website, logo, internet access, printed match

programme

TV and Internet-TV: Host broadcaster, TV

set-up,

Marketing: Marketing rights, sponsors and

partners, image, promotion

Volunteers: Recruitment, deployment and

management

HOW TO GET STARTED

Each organiser, based upon their experience in organising

events and the amount of resources they posses, must

build an Organisation Committee that fits the needs of

the Event.

• Firstly, you need to define the exact tasks of the LOC.

• Once you have a clear picture of the tasks then you can

define what types of people and functions are required

in the LOC. The IFF has defined what responsibilities the

LOC has to cover, but how to divide the tasks is up to

each organiser

• It is important to include persons with different skills

and experience. If everyone has the same background it

might negatively effect the operations of the LOC. For a

more diverse approach to the organisation look for

people also from outside of the Floorball world.

• The LOC should not be too big, since it then loses its

ability to operate efficiently. A group of 5-7 core per-

sonnel is usually ideal, but you might need to have up

to ten persons, depending how you organise it or how

large your event is.

• Each LOC should try to have at least one employee who

takes responsibility for arranging the practical details.

• The key knowledge that always has to be included in

the LOC is the Competition, Logistics, Finance, Market-

ing, Media and VIP functions

• The financial planning and management is one of the

LOC´s key tasks and dedicating a person for this task

early in the process helps to monitor the financial side

of the project. It is important not to over-emphasise the

financial steering, but still to follow the financial plans.

• There are different ways to start the preparations, but

building the LOC is one of the first things that needs to

be done. You can have a smaller group making prepa-

rations early on, but the main LOC should be estab-

lished at least 18-24 months prior to the major events

and 8-12 months before smaller events.






Who is responsible Who is responsible Who is responsible Who is responsible for …? for …? for …? for …?

Plan your Plan your Plan your Plan your

own event!own event!own event!own event!

COMPETITION

Venue _________________________________

Internet Services_______________________

Competition Office ___________________

Match Secretariat _____________________

Statistics Team ________________________

Speaker & DJ _________________________

Music & Lights ________________________

Flags __________________________________

Ceremonies ___________________________

LOGISTICS & MATERIALS

Accreditation _________________________

Transportation ________________________

Accommodation ______________________

Catering ______________________________

Flooring ______________________________

Materials Transportation _____________

GENERAL INFORMATION

Organising Committee _______________

Communications _____________________

Information to Teams ________________

ANTI-DOPING

Anti-Doping ___________________________

VIP SERVICES

VIP Guests ____________________________

VIP Room _____________________________

MEDIA

Media________________________________

Media Accreditation__________________

Press Kit ______________________________

Media Hosts __________________________

Mixed Zone __________________________

Press Centre _________________________

Press Stands __________________________

Press Conferences ____________________

Photographers ________________________

TV Production ________________________

Internet-TV & Match Video __________

Event Website ________________________

Social Media __________________________

FINANCE & MARKETING

Budgeting ____________________________

Ticketing _____________________________

Marketing ____________________________

Sponsors _____________________________

Commercials _________________________

Arena commercials __________________

Exhibition stands ____________________

Match programme ___________________

IFF OFFICIALS

IFF Staff & Jury _______________________

Referees _____________________________

Meetings ____________________________

Daily Reports ________________________

ADJACENT EVENTS

Adjacent Events _______________________

STAFF & VOLUNTEERS

Volunteer Management ______________

Team Guides _________________________

Venue Staff ___________________________

Rink Squad ___________________________

First Aid ______________________________

Security _______________________________






CommunicationsCommunicationsCommunicationsCommunications

TASKS AND DUTIES

Before the event

• Decide on how the LOC will communicate all the neces-

sary information to everyone involved in the prepara-

tion of the Event

• Plan a system of communication with your volunteers

so that you can tell them what is happening and when

Provide some system for them to update their personal

information and contact details (eg. Facebook, SMS,

email, website)

• Plan how the LOC will communicate so that everybody

has access to all of the information about the Event (eg.

Dropbox files, email groups, Skype meetings, Intranet

etc)

• Order and install mobile phone services. Check with

different suppliers to get the best offer, or negotiate a

barter agreement in return for sponsorship recognition.

• Decide on how staff and volunteers will communicate

during the event. Remember that every person at a

security check zone needs to have some way of con-

tacting the Competition office or their supervisor if they

need help.

• If you decide to use walkie talkies, order early enough

and check their operation within the venue. Decide if

you will use different channels for different groups.

• Plan an Information Centre within each venue (can be

located in the Competition Office) that can be easily

accessed by all volunteers and staff.

• Decide on what level of Internet services you will need

at the venues for both the organiser and the media

During the event

• In the Information Centre have a noticeboard that has

all the information that is needed - work rosters, cater-

ing times, transport schedules, match schedules, con-

tact information for supervisors, LOC & IFF personnel

• Keep in constant contact with your volunteers - SMS,

email, noticeboard

CO-OPERATION WITH IFF OFFICE

• It is very important to maintain constant

communication with the IFF office before

the Event. Give regular reports of your prep-

aration progress, ask for help if you need it

• During the Event, the IFF personnel are re-

sponsible for making sure that everything

runs smoothly. Keep them updated with any

problems and ask for help if you need it.

• Daily meetings between the LOC and IFF are

very important to ensure that information

about what is happening each day at the

Event is communicated to everybody in-

volved.

GENERAL

• There need to be clear communication

channels that are used and promoted

• Make sure that everybody involved with the

Event knows where they can find infor-

mation or who they can contact to ask

about something

• Communication should be a two-way pro-

cess. Listening is one of the most important

parts of good communication. Listen to the

advice given by IFF Staff, listen to the com-

ments and feedback from volunteers, media

and teams.

• Use the information you receive from all

channels to help make your Event better

and to run more smoothly

Good communication, both before and during your Event, will be a key factor to its

success. You need to make sure that everyone involved has access to information about

what is happening and when. The communication between the LOC, IFF, volunteers,

media, staff, suppliers and sponsors will be crucial.

How will the LOC communicate with each other? Who will communicate with the IFF?

How will you communicate with your volunteers before and during the Event? It is not

just the information that is important, but also how it will communicated that needs to

be clear.






CommunicationsCommunicationsCommunicationsCommunications

TIMELINE

Task Done

12

mo

nth

s

Decide on how information will be communicated

within the LOC

Decide on how information will be communicated to/

from the staff and volunteers

Decide on what communication equipment you will

need

8 m

on

ths

Negotiate with companies to supply the necessary

communication equipment

Decide where the Information Centre will be in each

venue

Befo

re sta

rt

Make sure everybody understands how they can

communicate with each other - SMS, phone, walkie

talkie, noticeboard

Educate volunteers in how to use the communication

equipment

Responsibility

Deadline

3 m

on

ths

Recruit persons to be in charge of the Information

Centre

Build the communication plan for during the Event



NOTES:NOTES:NOTES:NOTES:

NEEDED EQUIPMENT

• Mobile phones and SIM cards

• Walkie talkies

• Noticeboard

Person responsible: Person responsible: Person responsible: Person responsible: _____________________

NEEDED RESOURCES

• One person to coordinate the communication

• One person to look after the Information

Centre

• Communication plan






Information Information Information Information to Teamsto Teamsto Teamsto Teams The communication between teams and or-

ganiser is one of the elements for success from

the organiser´s point of view. A lot of infor-

mation is needed from the teams and, as we

all know, it is sometimes not that easy to re-

ceive that information. Therefore it is im-

portant to make clear time-lines for teams and

be prepared to send reminders.

TASKS AND DUTIES

BEFORE THE EVENT

IFF sends the team contact information to the organis-

er, based on the information received in registration

FIRST CONTACT: Organiser informs the teams about

dates, arrival city, tournament city and venues. Organis-

er checks the validity of the contact information re-

ceived by the IFF

Co-ordinate the organiser´s time-line with IFF´s time-

line for official information asked from the teams (team

lists, photos, team info etc)

INFO LETTER 1: Organiser´s first information letter to

the teams should include basic information of accom-

modation options, organiser´s services to the partici-

pants, and ask the arrival and departure information of

teams. In this info letter it is important to set the time-

line for information needed from the teams.

OTHER INFO LETTERS: Based on the communication

between the LOC and the teams, a detailed daily pro-

gram can be built, including transportations, training

sessions and other activities. Information about tickets

shall be sent to teams

TEAM INFO PACKAGE: Sent by the IFF to the partici-

pating teams giving info about qualification of players,

anti-doping, technical meetings, social media etc. IFF

ask the teams to send team lists, information forms and

photos to IFF, which the organiser can also use

DURING THE EVENT

TEAM MANUAL: Organiser should produce a team

manual which includes all the event information. It

should be distributed upon arrival to the teams, team

guides, all IFF officials & staff

TEAM BOXES: Organisers should provide some system

for daily distribution of information to the teams. These

should be located in each venue and shall be checked

regularly by the team guide/team leader during the

event

KEY INFORMATION TO TEAMS

• When and where the event is played

• Match schedule of the event

• Organisation and responsibilities of the LOC

• What type of accommodation is available

• Services provided by organiser (practice ses-

sions, meals, transportation, tickets, match

videos, souvenirs, free time program, etc.)

• Time-line of when info must be submitted to

the organiser &/or IFF

• Timetable for teams to build their daily pro-

gram during the event

• Contact information both from LOC and par-

ticipating teams

TIME-LINES

FIRST CONTACT

Adult WFC: 12 months prior

U19 WFC: 8 months prior

WFCQ, CC & EFC: 4-6 months prior

INFO LETTER 1

Adult WFC: 9 months prior

U19 WFC: 5 months prior

WFCQ, CC & EFC: 4 months prior

OTHER INFO LETTERS

Adult WFC: 1-6 months prior

U19 WFC: 1-3 months prior

WFCQ, CC & EFC: 1-2 months prior

EXAMPLE CONTENT OF TEAM MANUAL

• Introduction

• Forewords (IFF, LOC, City)

• Names and contact details for LOC, team

leaders, team guides, IFF Officials, IFF staff,

transportation office

• General information about the city, things to

do and basic transport info

• Event information: match schedule, locker

room schedule, team colours, starting line-

up form, schedule before and after a match,

ceremonies, IFF competition regulations,

accreditation rules

• Medical information: First aid, nearest hospi-

tals, anti-doping information

• Info for Teams: daily schedule for team with

transportations, training schedule

• Info for IFF: transportation schedule, meals,

VIP info, special events or functions

• Media info: press conferences, mixed zone,

TV matches, online videos, match videos

• IFF suggests including all information which

is presented to the teams at the First Tech-

nical Meeting


2. Competition

2. Competition

2. Competition

2. Competition



CompetitionCompetitionCompetitionCompetition


2. Competition

2. Competition

2. Competition

2. Competition

VenueVenueVenueVenue Choosing the venue for the event is one of the most important decisions for the LOC. A suitable venue provides good conditions for a successful event. The venue for the competition must be approved by the IFF.

BASIC REQUIREMENTS

Number of venues

• The number of venues shall be sufficient according to the amount of participating teams in the Event.

• IFF prefers to concentrate in as few venues as pos-sible, but, in principle, if there are more than 10 teams, two venues are needed

Venue agreements

• The host association must reserve the venue/s well in advance and approve them with the IFF

Spectator capacity

• Adult WFC

� For round games & preliminary finals, at least 3000 seats

� For semi-finals and medal matches, at least 8000 seats (men) & 4000 (women)

• U19 WFC at least 1500 seats

• CC & EFC at least 1000 seats

• WFCQ & EFCh events have no fixed spectator re-quirements

• The size of the venue should be estimated accord-ing to the expected amount of spectators - a full arena for 300 spectators is better than an empty arena for 1000 spectators

Clean venue

• The tournament shall be played in venues free from binding advertisements in the TV area and there should be no contradicting commercials to the present IFF sponsors

Disturbance free venue

• There shouldn´t be any other activities in the arena which might cause any disruption during the event

• Preferably there should be walls and spectator stands around the field. The venue should not be a multi-arena separated by only curtains

Parking / Transport

• Suitable parking must be available for buses of the teams as well as the cars of the spectators

• A number of parking permits must be allocated for LOC and IFF

• Venue should be accessible via public transport

Venue inspections

• The IFF may request to inspect the venue and arrangements several months prior to the event. This is especially done if the venue is to be used for the first time for an IFF event

Exceptions

• The host association has the right to ask the IFF for exceptions concerning the requirements for organising IFF events (eg. venue with lower than required spectator capacity).

• Requests should be made in writing to the IFF RACC.

VENUE SELECTION

Location - How easily can the venue be reached

by the spectators and teams? If two arenas are used can they be accessed easily from each oth-

er? eg. within walking distance

Size - How many spectators do you expect? What size of venue can you sell out for the final match-

es?

Playing area - Does the field level fulfil the re-

quirements of IFF? (Minimum size of available free space should be 42x21m)

Facilities - Are there suitable facilities for teams,

referees, officials, spectators, parking, etc? Temperature - Does the venue have suitable

ventilation, heating &/or airconditioning?

AVOID SUNLIGHT PROBLEMS

• If there are windows in the arena, problems

with sunlight shining to the field might occur

• Find out where the sun is shining on different

times of the day and take this into considera-

tion when making your match schedule

• Decide on a plan of how to cover the windows.

Test the covering at different times of the day.


2. Competition

2. Competition

2. Competition

2. Competition

VenueVenueVenueVenue

SCOREBOARDS

• Preferably there should be two electric score-boards visible to the teams, referees, officials, press and spectators.

• Scoreboards must display: names of the teams, score, timing and period being played

• If possible, also penalty timing, time-outs and results of previous periods shall be displayed

PLAYING AREA

• Length: 40 metres x Width: 20 metres (min. 38m x 18m)

• Free height of playing area: 7 metres (from floor surface)

• Minimum 1.5 metres free space between rink and wall on all sides

• Playing surface: synthetic material or wood

• The floor for the main arena to all Final events shall be provided by the IFF

PRACTICE HALLS

• Minimum: length 38 metres x width 18 metres

• Free height of playing area: 7 metres (from floor surface)

• Playing surface must be similar to the tourna-ment venues

• The practice area should be reserved for the use of one team at a time

• Teams shall bring their own balls and other equipment

SPACE REQUIREMENTS

Spectator stands

• All spectators must have an assigned seat. Tempo-rary seating installations are permitted

• Facilities such as cafeteria and toilets should be available for the spectators in the venue

• For disabled spectators there should be reserved seats with good viewing positions and easy access for wheelchairs. There should be support devices and access to toilet facilities

Offices

• Competition office with internet access, computers, printer, copying machine and other office equip-ment for the organiser

• IFF office with internet access and printer. Prefera-bly the LOC & IFF offices are in a shared space.

• Accreditation office with facilities to take photos and produce accreditation cards. Ideally located near to the main ticket &/or VIP entrance

• Referee lounge for referees and referee manage-ment

VIP (read more in Chapter 9: VIP Services)

• VIP room with catering

• For larger events, the capacity of the space should be for at least 150 people

Media (read more in Chapter 5: Media)

• Press centre

• Press conference room (can be located in the press centre)

• Mixed zone

• Clearly marked photographer´s zone

• Media tribune (press stand)

• TV / Internet streaming requirements

Doping control area (read more in Chapter 7: Anti-Doping)

• Doping control area with waiting room and test room with toilet

First aid room (read more in Chapter 6: Staff & Volunteers)

• Medical examination room with first aid equipment


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2. Competition

2. Competition

VenueVenueVenueVenue



EQUIPMENT FOR FIELD LEVEL

Match secretariat:

• Table and at least four chairs behind the table, with access to electricity

• Computer and printer with internet connection

• Penalty benches, which can accommodate at least four persons (including the penalty bench guard)

Substitution benches:

• Substitution benches for each team shall accommodate at least 20 team members

• One garbage bin in each team bench area

LOCKER ROOMS

For teams:

• Each team shall have their own locker room dur-ing training sessions and matches

• The locker room shall be available for teams 30 minutes before and after the training session, and 90 minutes prior and 60 minutes after each match

• If possible, the locker rooms should be equipped with at least three showers, toilet facilities, a massage table and benches

For referees:

• At least two locker rooms, preferably with show-er and toilet

• There must be separate facilities for both gen-ders

• There should be bottled water, fruits and light snacks available for the referees in the locker rooms

Person responsible: Person responsible: Person responsible: Person responsible: ____________________________________________________________________________________

RESERVED SEATS

• Reserved seating for IFF according to a separate agreement

• 5 seats (2 VIP) per day per participating IFF Mem-ber Association or club

• 27 seats per participating team, specially located

• 2 seats per team reserved for team officials not on the bench, with easy access to locker rooms

• Media tribune with desks, electricity & internet

• Reserved areas for TV cameras, video crews & commentary teams

Special cases:

• Adult WFC: 2 VIP seats per IFF member associa-tion not taking part in the event but participating in the IFF General Assembly or Association´s Meeting

• CC & EFC: 2 VIP seats per day for each IFF mem-ber association with a club participating


2. Competition

2. Competition

2. Competition

2. Competition

Internet ServicesInternet ServicesInternet ServicesInternet Services

TASKS AND DUTIES

Before the Event

• Determine all of the different user groups for the internet ser-vices. For example: TV, photographers, journalists, IFF, LOC, match secretariat

• Determine the needs of the different user groups:

� Each TV commentary position needs a separate internet connection

� Video streaming upload connections must be at least 2MB SDSL

� Press room and media stands - wireless and/or cable

� Match secretariat - secure cable connection

� IFF - wireless and/or cable

� LOC - wireless and/or cable

• Determine what equipment and hardware you will need - ca-bles, switches, routers etc

• Find out what IT infrastructure might already be available in the venues

• Once you know what you will need then you can start to nego-tiate with providers about the service provision and costs

• Have flexible service agreements that allow you to get extra bandwith or connections if needed

• Make sure that you have service agreements in place early enough so that all the set-up can be completed well before the Event begins. (For example, you may need to have con-tracts signed 6 weeks before the start of using the internet services)

During the Event

• Make sure that the internet connections are reliable and al-ways working

• Fix any problems IMMEDIATELY

• Have contact details for the Internet provider easily available in the Competition office

• Monitor how many users you have on different services. Do you need to organise extra bandwith? Are the internet connec-tions able to adequately handle the amount of usage?


• It is very important to discuss with the IFF office before the Event the kinds of internet services that will be required

• IFF staff have good knowledge of the level of services that you will need to provide - ask them for advice if you are not sure

• IFF staff need to have access to internet at all venues, hotels and meeting rooms and the connection needs to be adequate.

GENERAL

• The internet services need to be reliable and big enough to provide good connections for all of your different users

• Wireless services should be closed networks and the access codes should be limited only to the ap-propriate users

• Media services, and TV in particular, need large bandwith - make sure you provide the adequate connec-tions

• Don´t forget that the match secre-tariat must have an internet con-nection for online statistics and match reporting

The use of the internet and related services is an integral part of all major events today. If you are unable to provide good internet services during the Event, it will negatively impact the promotion and visibility of your Event. Internet is vital for your website, video streaming, media reporting, photos, social media, general communications and much more.

You will have many different groups of users for the internet services during the Event and it is important to determine early on what the different needs are for all of these groups, as it will greatly influence the level of service that you need to provide.


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2. Competition

2. Competition

Internet ServicesInternet ServicesInternet ServicesInternet Services

TIMELINE

Task Done

8 m

on

ths

Decide on the user groups

Decide on the different levels of need of each group

Decide on the IT infrastructure and hardware that you will need

4 m

on

ths

Appoint someone to manage the internet

arrangements

Negotiate with internet service providers

Befo

re

start

Make sure all equipment and services have been tested and are operating properly

Responsibility

Deadline


NEEDED EQUIPMENT

• Hardware - routers, cables, switches

• Wireless access codes

NEEDED RESOURCES

• One person to manage the Internet Services

• Flexible service agreement that allows for increased bandwith or usage if required

• 1-2 technical people to fix problems on-site


own event!own event!own event!own event! Person responsible: Person responsible: Person responsible: Person responsible: ____________________________________________________________________________________


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2. Competition

2. Competition

CompetitionCompetitionCompetitionCompetition OfficeOfficeOfficeOffice

TASKS AND DUTIES

General Tasks

• Each venue needs to have its own Competition Office, which serves as a nerve centre and infor-mation provider for the organisation. It might not always be a physical place, but just a person/function

• Act as the key information point for the venue and its staff

• Store the main files of the competition in this office, including venue plans, event manuals, transport info, emergency plans etc

• Distribute all information to the different sectors through the competition office

• Provide information to the teams and IFF

• Co-ordinate the volunteers (if there is not a sepa-rate volunteer management sector)

• Provide suitable office equipment— computers, printers, computers and a copying machine.

• Oversee the management of all materials used in the event, and perhaps act as a storage area

• Control the keys of the venue and keep track of who has them and where they are

Before the event

• Collect all the needed equipment and materials for the event

• Produce all needed documents, check-lists, key-lists, storage-lists etc

• Produce the work-lists and check the roles of the persons in the office

• Check all technical devices

• Check the information flow between the different sectors

GENERAL

• Organise the event so that you can easily gath-er all the information in the Competition office

• Demand that all information is communicated through there

• Preferably the IFF office should be in the same space or as close as possible

• Emergency plans and contacts must be kept in the Competition office

During an event, there needs to be a control centre in the venue, so that everyone work-ing for the organisation knows where information can be both collected and distributed, and where questions can be answered.

This is the Competition Office, which serves as the key collection point for all event com-munication and information. It is important to carefully coordinate what the Competition Office is responsible for in order for their to be clear communication channels, and there should be staff available in the office at all times during the event.

Daily tasks

• Daily reports to the teams and special infor-mation on program changes or decisions made by IFF or LOC, through the team boxes

• Distribution of filmed matches to the teams

• Information flow to the organisation on possible changes in the program, through sms or an ar-ranged internal system

• Reports from LOC morning and evening meet-ings

• Distribution of volunteers working lists and daily feedback on the volunteers notice board

• Updating the accreditation office with all infor-mation related to changes and additions

• Update lists of invited guests and VIP´s for the next day

• Have a stand-by in the office for any emergency

• Distribution of LOC and IFF Daily Reports to all sectors


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2. Competition

2. Competition

Competition Competition Competition Competition

TIMELINE

Task Done

1 - 6

mo

nth

s

Recruit persons to run the office at all times

Recruit persons to work in the office

3 w

eek

s

Plan work shifts

Collect and prepare the equipment

Befo

re

start

Educate volunteers in a briefing meeting

Ensure that all Event information is available in the office

Responsibility

Deadline



NEEDED RESOURCES

• One person running the office at all times

• 1-3 persons, depending on the event, to work in the office


NEEDED EQUIPMENT

• Computers, printers, copy machine

• Internet access

• Competition files: - Accreditation files, Match Reports, Venue plans etc.

• Communication system to key persons in LOC organisation

• Transport information

Person responsiblePerson responsiblePerson responsiblePerson responsible: : : : _____________________

OfficeOfficeOfficeOffice


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2. Competition

2. Competition

Match SecretariatMatch SecretariatMatch SecretariatMatch Secretariat

TASKS AND DUTIES

Before the match

• Arrive at the arena early enough, at least 75-90 minutes before the match starts

• Ensure that all the required equipment is found on the match secretariat table

• Make sure the teams bring their line-ups and official team lists to the match secretariat at least 60 minutes before the start of the match

• Fill-in the team lists and line-ups to the online match sys-tem at least 45 minutes before the start of the match

• Make sure the speaker has the roster and line-ups of both teams and the names of the referees

During the match

• Use the Match Action sheet to record all of the events in the match

• Update the online match record system with all of the match actions, as they happen

• Communicate all the match actions with the speaker

• Take care of the time keeping and penalties on the score board

• Take care of the spare timekeeping with a stop watch

• Penalty guards should manage the penalties and let players back in the rink only once the penalty is over

• Communicate with the referees

After the match

• Check the online match record events with the Match Ac-tion sheet

• Close the match and print the match record

• Ask the referees to check and sign the match record

• Make sure the team managers sign the match record

• Deliver the signed match record, match action sheet and original signed team lists to the IFF office

CO-OPERATION WITH

REFEREES

• The match secretariat works in close connection with the referees

• Make sure you understand everything the referees say, and if something is unclear always ask

• The match secretariat can not make any decisions on rule issues.

• If there is any problem with timekeep-ing, scoring or teams, contact the ref-erees and explain the situation to them.

• Be ready to help the referees if they request assistance

GENERAL

• It is important to be neutral and polite in all situations, no cheering or insult-ing players or referees

• Persons in the match secretariat can NOT be changed during the match

The main tasks of the match secretariat are to fill in the match record, take care of time keeping and communicate with the referees during the match.

The match secretariat generally consists of: online match record manager, time keeper, spare time keeper, speaker and two penalty guards.

MATCH SECRETARIAT

LOCATION

• Match secretariat shall be placed out-side the rink at the centre line

• Match secretariat table, penalty benches and substitution benches shall preferably all be placed on the same side of the playing field (and on the same side as TV cameras)

• There shall be sufficient space be-tween the penalty bench and the sub-stitution bench in order to avoid un-necessary conflicts, and the penalty guard shall sit between the penalty bench and opposition team substitu-tion zone


2. Competition

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2. Competition

2. Competition

Match SecretariatMatch SecretariatMatch SecretariatMatch Secretariat

TIMELINE

Task Done 1

- 3

mo

nth

s

Recruit match record staff

Recruit time keepers

Recruit penalty guards Recruit match speakers

3 w

eek

s

Plan work shifts


Befo

re

start


Responsibility

Deadline



NEEDED RESOURCES

Match secretary staff for one match:

• One record keeper who fills in the online match record

• One record keeper who fills in the Match Action sheet

• One time keeper who takes care of the score board (main time keeping and goals)

• One reserve time keeper who measures the spare time with a stop watch

• Two penalty bench guards to control the penalised players (one for each team)

• One speaker who announces all the events of the match

Match secretariat staff should take care of a maximum of two matches in a row.


NEEDED EQUIPMENT

• At least four chairs behind the secretariat table

• Electric scoreboard access and equipment

• Computer with internet and printer

• Empty match action sheets & team line-up forms

• Copies of official team lists

• Stopwatch for spare time keeping

• Sound equipment with microphone

• Equipment for measuring the curvature of the sticks

• International rule book

• Spare official IFF event balls

• Spare whistle

• Tape or other equipment for repairing goals and rink, if needed



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2. Competition

2. Competition

2. Competition

StatisticsStatisticsStatisticsStatistics TeamTeamTeamTeam

TASKS AND DUTIES

Before the match

• Make sure that the statistics team has the latest official team list from the match secretariat

• Clearly define what statistics are to be collected and how they are to be calculated

During the match

• Count the saves made by both goalkeepers during the match

• Record other statistics as decided by the or-ganisers

• Report the goalkeeper saves to the match sec-retariat & speaker after every period

After the match

• Report the statistics to the Statistics Team man-ager

• Distribute the statistics to the teams / media

GENERAL

• Before the match, get a copy of the official team lists and starting line-ups

• Make sure you clearly understand what statis-tics are to be collected and how they should be calculated.

• Make sure you are seated in a place where you have clear visibility to the court, and both goals in particular. You should also be able to clearly see the scoreboard to record the time of events.

• Make sure you have enough battery in your computer or have the possibility to use an energy source

• If needed, ensure you have access to internet

Depending on the size of the event, the statistics team could range from two people to ten or more. The one compulsory statistic that must be kept and recorded in the online match record is the goalkeeper saves. Many organisers though have a large team that records many different statistics, such as shots-on-goal, powerplay and short-handed percentages and individual player statistics.

The statistics team works in close co-operation with the match secretariat and should report the statistics to them at each period break and at the conclusion of the match.

WHAT IS A“SAVE”

Goalkeeper saves should be calculated as follows:

• A save IS...when a goalkeeper stops a ball which otherwise would have gone into the goal

• A save is NOT...when a goalkeeper stops a ball which would not have gone into the goal or the ball hits the frame of the goal


2. Competition

2. Competition

2. Competition

2. Competition

Statistics TeamStatistics TeamStatistics TeamStatistics Team

TIMELINE

Task Done

1 - 3

mo

nth

s

Decide what statistics are to be collected

Define how the statistics will be calculated Recruit persons to calculate statistics

3 w

eek

s Plan work shifts


Befo

re

start


Reserve seating with clear visibility of court and scoreboard

Responsibility

Deadline



NEEDED RESOURCES

Statistics team for one match:

• Two people to count goalkeeper saves

• Extra people to calculate other statistics, as

required

One statistics team should take care of a maxi-mum of no more than two matches in a row.


NEEDED EQUIPMENT

• Pens and paper for notes and calculations of

the goalkeeper saves

• Instructions on how to calculate each statistic

• Reserved seating with clear visibility to the

court and scoreboard



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2. Competition

2. Competition

2. Competition

SpeakerSpeakerSpeakerSpeaker The Speaker take cares of all of the announce-ments for the match. Together with the DJ they have a great influence on the atmosphere in the venue.

SPEAKER TASKS AND DUTIES

The speaker has the responsibility for the schedule, making sure everything starts and stays on time.

At the end of the warm-up

• Announce that the warm-up time is over and that teams must leave the field

After the warm-up

• When teams are in the locker rooms, read the rosters of the teams (player´s number and name) for the spectators

• If there is time, the standings of the teams, previous results or match schedule of the day can be announced

Before the match starts

• Welcome teams to the arena and announce the names of the teams

• Announce the national anthems and ask spectators to stand up

• Announce the names and nationalities of the referees

• Announce the starting line-ups of the teams (away team first)

During the match

• Announce events of the match: goal scorer, assist, goal time, penalised player, length and reason of the penalty, starting time of the penalty, end of the penalty, player executing the penalty shot, time of the time-out and team using it, last mi-nute of each period

• The events of the match shall be announced only after the referees have confirmed the event

• Goals should not be announced until after play has restarted.

During the intermissions

• Announce the score of the match, goalkeeper saves and other statistics (if available).

• If applicable, the progress score or final result from matches at the other venue

After the match

• The final score of the match

• Introduce the persons awarding the best players

• The announcement of the best players

• Next matches of the event

After the medal matches

• Announce the prize ceremonies according to the instructions given by the organisers

ANNOUNCEMENTS

• All announcements should be made in the national language of the host country first, followed by the same in English

• Try to be as clear as possible and do not hurry the announcements so they can´t be understood

• The announcement shall always be carried out to the end even though the next event already happens dur-ing the announcement (goal, penal-ty, etc.)

• When something is announced for both teams, always announce the away team first

GENERAL

• Be neutral and polite, no cheering or insulting players or referees

• There is usually a tight schedule and it is extremely important that the speaker leads the events so that everything starts and finishes on time

• The atmosphere is created by the speaker and DJ so do your best to give the spectators the best possi-ble Floorball experience!


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2. Competition

2. Competition

2. Competition

Speaker InstructionsSpeaker InstructionsSpeaker InstructionsSpeaker Instructions Since the speaker is the only one who can communicate with the audience during a game it is vital that the person have all the relevant information concerning the games and the event. In this section some basic data is provided to support the Speaker.

ANNOUNCEMENT EXAMPLES BEFORE THE GAME/DURING THE WARM UP

- “Good morning/afternoon/evening ladies and gen-tlemen and welcome to this WFC/CC/International match between xx and xx.”

THE LINE-UPS OF THE TEAMS

- Between the warm-up and the teams coming onto the cour, read out the list of all players and officials: Number, first name and surname.

- When the teams have entered the field and they are ready: “Ladies and gentlemen please stand for the national anthems of team X and then for team Y”

THE STARTING LINE-UPS OF THE TEAMS

- After the National Anthems, the starting line-ups of the teams (Away team first) are announced in the following order: Goalkeeper, Defenders, Centre and Forwards

- Announce the referees of the match: XX and XX from XX FIXED SITUATIONS DURING THE GAME

GOAL

- XX (country) score their first* goal, time XX minutes and XX seconds. Scored by number XX, (name)__ assisted by number ten, _(name)____.

(*The numbering: 1= first, 2= second, 3= third, 4=fourth, 5=fifth, 6=sixth, 7=seventh, 8=eighth, 9=ninth and 10=tenth etc)

PENALTY (Bench penalty)

- Player info (country, number, name), 2 minutes pen-alty for incorrect hit. Time of penalty XX minutes and XX seconds.

PENALTY FOR GOALIE

- XX (country), number XX, __(name)_____ 2 minutes penalty for

holding. The penalty is served by number XX ___(name)_____Time of penalty XX minutes XX seconds.

PENALTY SHOT

- Penalty shot for XX (country). Penalty shot will be made by number XX _(name)______.

PERSONAL PENATIES - 2+10 MIN. PENALTY

- XX (country), number XX __(name)______ 10 minutes penalty for ________________, and 2 minutes bench penalty. Time of penalty XX minutes XX seconds.

MATCH PENALTY

- XX (country), number XX __(name)_______ match penalty 1/2/3 and 5 minutes bench penalty. Time of penalty XX minutes XX seconds.

END OF PENALTY

- Both teams are now playing with full strength (5 vs. 5)

- XX (country) is playing with full strength

- Teams are playing with equal strength (4 vs. 4 or 3 vs. 3)

- XX (country) is playing short handed (4/3 vs. 5)

CORRECTION

- Correction: XX´s (country) seventh goal was scored by number XX, __(name)_____ and assisted by number XX __(name)______

LAST MINUTE OF THE PERIOD

- One minute left of the first/second/third period

DURING INTERMISSION

- The score after that period

- Goalkeeper saves in that period

TIME OUT

- XX (country) timeout, XX minutes XX seconds.

AFTER THE GAME

- The final score of the game is XX (winning coun-try & number of goals) XX (losing country and number of goals)

- Best players awards are presented by ___(names)- Best player for XX (Away team), number XX __(name)_______

- Best player for XX (Home team), number XX ____(name)________


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2. Competition

2. Competition

2. Competition

Music & LightsMusic & LightsMusic & LightsMusic & Lights The DJ sets the whole atmosphere for the event with the music, and combined with any special effects lighting, they can greatly influence the enjoyment level of the spectators.

The general lighting in the venue is very important for the players, photographers and TV. Take the lighting and music issues into consideration when planning the ceremonies.

NATIONAL ANTHEMS

• For all IFF events, the IFF will supply the offi-cial national anthems

• Always play the anthem of the AWAY team first

• If anthems are to be performed live it must be done for both teams in the match (not just one)

GENERAL

• The check of the lights and audio devices should be done early enough to be able to correct any issues

• Make sure there are instructions on how to use the lights and audio devices available

• Make sure there is always someone available to fix any problems with the audio or lights

BASIC AUDIO REQUIREMENTS

• There must be a possibility to play music in the arena

• There must be a possibility to announce match events to the spectators during the match from loudspeakers

DJ TASKS AND DUTIES • Start playing music when the warm-up starts

• Play the national anthems before the match in correct order (away team first)

• Play the music in the breaks of the match (no music shall be played when game is being played)

• Play the commercials during breaks and intermis-sions if there are audio commercials

• If there is some programme during the intermis-sion and audio devices are needed, assist with this

• Play music after the match


2. Competition

2. Competition

2. Competition

2. Competition

Music & Music & Music & Music & LightsLightsLightsLights BASIC LIGHTING REQUIREMENTS

Lighting of the playing areas

• Light sources which may disturb the players, referees, officials or the public shall be avoided (eg. Flashing or ´strobe´ lights)

• Organisers must ensure that TV lighting equip-ment does not interfere with the progress of the match

• Check with the arena how long it takes to light the venue, this is especially important for TV.

• The recommended maintenance for lighting of the playing area can be found in the table be-low

Horizontal Uniformity Uniformity Ver�cal Uniformity Uniformity Colour Glare

Illuminance Mn/Ave Mn/Max Illuminance Mn/Ave Mn/Max Rendering Ra�ng

HDTV 1500-3000 0.8 0.7 2200 0.7 0.6 >90 <50

Slow-mo�on Camera 1500-3000 0.8 0.6 1800 0.7 0.5 >80 <50

Fixed Camera 1500-3000 0.8 0.6 1400 0.7 0.5 >80 <50

Mobile Camera 1500-3000 0.8 0.6 1200 0.5 0.3 >80 <50

The recommended maintenance for illumination of the playing area:

Average horizontal and vertical illuminance ratios: It is recommended that the ratio for horizontal illuminance (playing field) is between 0.75 and 1.5 of the vertical illuminance for cameras. Where there is HDTV all horizontal values for other cameras are as for HDTV. Measurements should be taken 1,5 metres above the playing surface.

JUMBOTRON (video screen)

• If you use the jumbotron, IFF recommends that no more than 6 commercials are used in each period

• Use the jumbotron to activate the audience

• Use the screen for live coverage, replays, player line-ups etc.


2. Competition

2. Competition

2. Competition

2. Competition

Speaker, Music Speaker, Music Speaker, Music Speaker, Music

& Lights& Lights& Lights& Lights

TIMELINE

Task Deadline Responsibility Done

1 to

3

mo

nth

s Recruit persons as speakers Recruit persons as DJ´s

3

week

s

Plan work shifts


Befo

re

start

Test all audio equipment before the first match




NEEDED RESOURCES

Audio team for one match:

• One speaker

• One DJ

• It is also possible that same person does the duties of speaker and DJ

It is not good to announce too many matches in a row, 1-2 matches in the row is a good length.


NEEDED EQUIPMENT

• Audio devices for the music

• Audio devices for the announcements

• Rosters of the teams

• Information during the match from the match secretariat and statistics team

• List of penalty codes and their meanings

• Information about other announcements to be made during the match (eg. Sponsors, other matches etc)

Person responsiblePerson responsiblePerson responsiblePerson responsible: _____________________: _____________________: _____________________: _____________________


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2. Competition

FlagsFlagsFlagsFlags The flags of the participating nations shall be visible during the tournament. Also the flags of the IFF, referees and host as-sociation shall be visible.

TASKS AND DUTIES

• The flags of the participating countries, IFF flag and host association flag shall be hung inside the venue, suspended from the roof or along a wall.

• Make sure that you order the flags early enough and have them all made the same size.

• When hanging the flags it is important to consider their location carefully. If needed, can the players face the flags easily? Are they the right way around from the perspective of the main TV camera?

• IFF also recommends to use match flags at the field level. Match flags are the flags of the playing nations (and the flag of the referees). In this case, the players will face to these dur-ing national anthems so it is easier to control the direction everyone is facing.

• If there are enough flag poles, the flags of the participating nations shall also be hung out-side the venue

GENERAL

• Show respect to national flags at all times. The flags shall be handled so that they never touch the floor

• Make sure the flags are hung in the correct order (alphabetical order according to French names). The exception to this is the host country flag which can be hung at one end of the flag row, while the IFF flag can hang at the other end.

• If the flags are hung vertically, make sure they are turned the right way. Standard protocol for hang-ing a flag vertically, is that the corner that is at the top left when hanging horizontally, should also be at the top left when hanging vertically.

Horizontal Vertical

• During national anthems it is preferable that the players do not have to turn away from the specta-tors or TV cameras to face the flag, so the use of match flags at field level is highly recommended

• If your event is being broadcast on TV, the hang-ing of the flags should also take into considera-tion the placement of the main TV camera. The flags should be hung so that when they are shown on TV (from the main camera) they are seen the right way around

NEEDED EQUIPMENT

• Flags of the participating nations, IFF and host association to the roof or wall inside the venue. Make sure the flags are all of the same size.

• Match flags of the countries and referees to the field level

• Suitable storage place for the match flags (eg. Flag stand)

• Flags for outside the arena, if used

• Equipment to attach the flags to the roof or wall

• Flag hanging order list

• If needed, order the hanging of the flags from the venue well in advance


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2. Competition

2. Competition

2. Competition

FlagsFlagsFlagsFlags FLAG ORDER FRENCH (English)

AFRIQUE DU SUD (South Africa)

ALLEMAGNE (Germany)

ARGENTINE (Argentina)

ARMÉNIE (Armenia)

AUSTRALIE (Australia)

AUTRICHE (Austria)

BANGLADESH (Bangladesh)

BELGIQUE (Belgium)

BIÉLORUSSIE (Belarus)

BOSNIE HERZÉGOVINA (Bosnia and Herzegovina)

BRÉSIL (Brazil)

BULGARIE (Bulgaria)

CAMEROUN (Cameroon)

CANADA (Canada)

CHINE (China)

CROATIE (Croatia)

DANEMARK (Denmark)

ESPAGNE (Spain)

ESTONIE (Estonia)

ETATS-UNIS dÁMÉRIQUE (USA)

FINLANDE (Finland)

FRANCE (France)

GÉORGIE (Georgia)

GRAND-BRETAGNE (Great Britain)

GRÈCE (Greece)

HONGRIE (Hungary)

INDE (India)

INDONÉSIE (Indonesia)

IRAN (RÉPUBLIQUE ISLAMIQUE) (Iran)

IRLANDE (Ireland)

ISLANDE (Iceland)

ISRAËL (Israel)

ITALIÉ (Italy)

JAMAÏQUE (Jamaica)

JAPON (Japan)

LETTONIE (Latvia)

LIECHTENSTEIN (Liechtenstein)

LITUANIE (Lithuania)

LUXEMBOURG (Luxembourg)

MALAISIE (Malaysia)

MALTE (Malta)

MOLDOVA (Moldova)

MONGOLIE (Mongolia)

MOZAMBIQUE (Mozambique)

NÉPAL (Nepal)

NORVÈGE (Norway)

NOUVELLE-ZÉLANDE (New Zealand)

PAKISTAN (Pakistan)

PAYS-BAS (Netherlands)

PHILIPPINES (Philippines)

POLOGNE (Poland)

PORTUGAL (Portugal)

QATAR (Qatar)

RÉPUBLIQUE de CORÉE (Korea)

RÉPUBLIQUE TCHÈQUE (Czech Republic)

ROUMANIE (Romania)

RUSSIE (Russia)

SERBIE (Serbia)

SIERRA LEONE (Sierra Leone)

SINGAPOUR (Singapore)

SLOVAQUIE (Slovakia)

SLOVÉNIE (Slovenia)

SUÈDE (Sweden)

SUISSE (Switzerland)

THAÏLANDE (Thailand)

TURQUIE (Turkey)

UKRAINE (Ukraine)


2. Competition

2. Competition

2. Competition

2. Competition

The ceremonies include the opening and closing ceremonies of the event as well as the small cere-monies before and after each match.

In order to make the event feel and look professional, the ceremonies should be well-planned and all participating parties informed of the ceremony protocol - especially the players.

CeremoniesCeremoniesCeremoniesCeremonies

TASKS AND DUTIES

Before the event

• Plan the opening ceremony

• Plan the pre-match countdown (according to your match schedule)

• Plan the match ceremonies which will be used in every match

• Plan the closing ceremony, including medal ceremonies

• Approve these ceremonies with the IFF

During the event

• At the beginning of the event, distribute information and materials about the ceremonies to match officials, venue staff, team guides, teams, referees, speaker, IFF staff & officials, TV and media

• Give information about the ceremonies in the Technical meeting

• Guide the ceremonies from start to finish

• If needed, change the timing of the ceremonies (shorten it) and inform about this

Before the match

• Make sure everything is in place for the match opening ceremony, such as flags of the teams and referees (if used)

• Put information about the ceremonies on the locker room doors

• Ensure speaker has the team lists, starting line-ups and the names of the referees

• Ensure DJ has the correct national anthems and playing order

• Appoint the person/s to choose the best players of the match (eg. Statistics team, VIP guest, etc.) and ask them to inform the speaker at least three minutes before the end of the match

• Give signal to the teams and referees to enter the arena at the cor-rect time

During the match

• Make sure performers for intermission shows have access to the field level and are in the right spot when the intermission starts

• Ensure Best player prizes are at the match secretariat table for the match ending ceremony

• If needed, guide the persons awarding the prizes to the field level at least 2 minutes before the end of the match

• Give instructions to the persons awarding the prizes

• Inform the speaker about the names and positions of the persons awarding the prizes

OPENING CEREMONY

Example of the content of the opening ceremony

• Flags of the participants and referees entering the arena

• Welcome words from the or-ganiser

• Welcome words from the host city

• Welcome words and official opening of the event by IFF representative

• Some cultural program

GENERAL

• The planned timing should be maintained in the ceremonies

• The speaker is in the best posi-tion to influence the length of the ceremonies, so make sure the speaker knows the sched-ule

• In TV matches it is especially important to stick to the planned timing


2. Competition

2. Competition

2. Competition

2. Competition

Medal CeremoniesMedal CeremoniesMedal CeremoniesMedal Ceremonies The medal ceremonies and presentation of trophies may be the most replayed part of your event, either via TV or photos, so it is very important that it goes smoothly.

The medal ceremonies have many elements that need to be controlled simultaneously, which can make them difficult to manage. It is important to have a clear vision of how you want the medal ceremonies to run and that all parties involved understand what they should do, where they should go and when.

IFF prefers to have the same structure for all medal ceremonies, in order to create a familiar situation for players and media, and thus help to ensure a smoother running of the ceremonies. IFF has made a basic structure for the whole medal ceremony which is provided to the organisers.

TASKS AND DUTIES

Medal ceremony structure

• In IFF events, medal ceremonies are held after both the Final and bronze medal matches

• In the case of an election of an All Star Team, the reward of the All Star team shall always take place before the Final medal ceremony.

• IFF will provide a basic medal ceremony structure for all events

• With televised finals, the important thing is to get the medal ceremony within the broadcast time. If it takes too long the risk grows bigger that TV will not stay on air for the medal ceremony. Therefore, always inform TV well in advance of the planned timing.

Build-up

• The basic principle is to have one person from the LOC (can be a sponsor, city representative or from the National Association) and one person from IFF presenting the medals.

• Generally, the timing of the ceremony and the movement of players and the persons giving out the medals can be the cause of the most problems.

• Despite the number of times you may have given instructions of how the players shall move, it doesn´t always work – the players often forget or are too excited/disappointed to pay attention to the situation

• The key person in this situation is the speaker - they can keep the ceremony moving and on-schedule, speeding it up if needed

• When planning the medal ceremony take into ac-count how long it will take to carry out, and be realistic about your timings

MEDAL CEREMONY CONTENT

Example of the Final medal ceremony

• Best players of the final to be awarded

• Awarding of medals to the referees of the final

• All Stars team and MVP of the event an-nounced and awarded

• Awarding of medals to the silver team

• Awarding of cup to the silver team captain

• Awarding of medals to the champion team

• Awarding of cup to the champion team cap-tain

• National anthem of the champion team

• Photo opportunity of champion team for media

Practical issues

• Prepare a timing run-down for the medal ceremonies

• Distribute the run-down to all involved: cere-mony staff, speaker, teams, prize-givers, IFF

• Organise that the prize-givers are present on court level no later than three minutes be-fore the end of the match. While they are waiting they should have clear visibility to the playing field, especially in case of over time or penalty shots.

• Consider how the media will access the medal ceremony. Will photographers be allowed on the field? Will there be mobile TV cameras on the field?

• Make sure the media are well-informed prior to the medal ceremonies of their access rights and the ceremony protocol


2. Competition

2. Competition

2. Competition

2. Competition

The ceremony schedules should be the same for every match. This allows the players to become familiar with what they are meant to do, when they are meant to do it, and where they should be during the ceremonies. Not only does it look better when every-body knows what they are meant to be doing, but it is important for helping keep your matches starting and ending on time.

The ceremony schedules should be explained to the teams at the First Technical meet-ing, be included in the Team Manual and posted on the team dressing room door.

Ceremony SchedulesCeremony SchedulesCeremony SchedulesCeremony Schedules

BASIC MODEL AFTER FINAL MATCH

Time Who What happens

(mins)

0:00 The match ends

0:02 Teams line up on their respective sides

0:03 LOC Best players of the match awarded (Away team first)

Photo of the best players

0:04 IFF Head Medals for referees of the final of Referees match awarded

Photo of the referees

0:05 IFF Jury All Star Team announced and Chairman prizes awarded

& LOC All Star Team photo

0:07 IFF MVP announced and prize awarded

0:08 IFF VP Silver team captain leads

& LOC players to receive medals (scheme 3.1.) and shake hands with winning team (scheme 3.2)

0:10 IFF VP Captain returns to the medal table & receives silver cup. Team can then leave the field through the MIXED ZONE

0:11 IFF President Winning team captain leads

& LOC players to receive medals

0:13 IFF President Captain returns to the medal table & receives the cup Winning team goes behind the banner (scheme 3.3)

Photos of the champion team 0:14 National Anthem of the Cham pion team

0:15-20 The winning team leaves the

field through the MIXED ZONE

BASIC MODEL BEFORE A MATCH (Allow 2:45-3hrs between the start of each match)

Time What happens

(mins)

0:45 Warm-up starts after the previous match ends.

0:15 Warm-up ends. (Signal)

0:08 Teams are ready at the team en trance. Flag bearer at front (if used), followed by captain and then players in number order

0:07 Both teams and referees enter the rink (System to be decided by LOC)

0:06 National Anthems are played (Away team first)

0:03 Final team preparations

0:02 Starting line-ups are announced (Away team first)

0:00 The match starts

BASIC MODEL AFTER A MATCH

Time What happens

(mins)

0:00 The match ends.

0:02 The teams line up on their respect tive sides facing each other

0:03 LOC Best players of the match awarded (Away team first)

Photo of the best players

0:04 Captain from each team thanks the other team (Home team first)

0:05 Teams shake hands

0:06 Teams immediately leave the rink through the MIXED ZONE


2. Competition

2. Competition

2. Competition

2. Competition

CeremoniesCeremoniesCeremoniesCeremonies

TIMELINE

Task Done

1 - 3

mo

nth

s

Recruit person/s as Ceremony Manager/s to

oversee ceremony protocol and to help in match ceremonies if needed

Recruit persons as ceremony staff to guide the

match ceremonies

Recruit persons for the opening and closing ceremonies, guiding the participating teams

3 w

eek

s

Plan work shifts


Befo

re

start


Responsibility

Deadline



NEEDED RESOURCES

• Ceremony Manager to look after all ceremo-ny protocol and to help in match ceremonies if needed

• 1-2 ceremony staff per match to guide the match ceremonies

• More persons for the opening and closing ceremonies, guiding the participating teams


NEEDED EQUIPMENT

• Instructions for the ceremonies

• Flags for the match ceremonies

• National anthems for the match ceremonies

• Prizes for the match ceremonies

• All Star team & MVP prizes for the closing ceremony

• Medals and cups for the closing ceremony

Person responsiblePerson responsiblePerson responsiblePerson responsible: _____________________: _____________________: _____________________: _____________________


3. Logistics & Materials3. Logistics & Materials3. Logistics & Materials3. Logistics & Materials



Logistics & Logistics & Logistics & Logistics &

MaterialsMaterialsMaterialsMaterials



AccreditationAccreditationAccreditationAccreditation

TASKS AND DUTIES

Planning phase

• The accreditation system is closely linked to the plan of

how to use the different spaces in the venue. When

planning what spaces are used for which purposes, the

movement of the different groups shall be considered

• When planning the walking routes of different groups,

the mixing of the routes of different groups shall be

avoided as much as possible

• To start, the organiser should decide how many accredi-

tation groups they will have and how many different

access zones there will be

• Every person taking part in the event needs to belong to

one accreditation group (defined by the colour of the

accreditation card)

• One person can have access to several access zones

depending on the task of the person (defined by access

zone numbers marked to the accreditation card)

• The organiser shall make a basic plan of where each

accreditation group shall have access, but in the final

stage the access zones of every person can be evaluated

individually and access to additional zones can be

granted if needed

Before the event

• Communicate with IFF about the use of the IFF accredi-

tation system

• Send the logos of the event, association and sponsors

to IFF and, together with IFF, design the visual layout of

the accreditation cards

• Decide the number of accreditation groups and access

zones in co-operation with IFF

• Plan the walking routes and signs needed in the venue

(remember that there must be a guard at every mixing

point)

IFF ACCREDITATION PROGRAMME

• IFF provides access to and instructions on

how to use the IFF Online Accreditation

programme for all IFF Event organisers

• Information and photo of every person

taking part in the event is entered to the

system which then generates the accredita-

tion cards in a printable pdf format

• IFF is responsible for entering the infor-

mation of all teams, IFF officials, IFF staff &

IFF VIPS, while the LOC looks after the ac-

creditations for their own staff, media, VIPs

and volunteers

• LOC is responsible for producing all of the

accreditation cards and providing neck-

bands

In order to control the movement of different

groups in the venue, a suitable accreditation

system is needed. The accreditation system

defines the different groups participating in

the event and sets the limits for the access of

the groups.

The basic elements of a functional accredita-

tion system are personal identification cards

and clearly visible signs all over the venue

marking the different access zones and

routes for different groups.

Front side of the IDFront side of the IDFront side of the IDFront side of the ID----card card card card Back side of the IDBack side of the IDBack side of the IDBack side of the ID----cardcardcardcard

• Manage the upload all the personal infor-

mation for the accreditations to the system

and produce the accreditation cards

• Before the 1st Technical meeting, give to IFF

the accreditation cards of teams, IFF officials,

IFF staff & IFF VIPs.

• To make it easier to distribute the cards, do

NOT attach the neckbands. Give the cards

and the neckbands out separately

• The IFF Jury/Staff will distribute the team

accreditation cards in conjunction with the ID

check at the 1st technical meeting

• Organise the distribution of the accreditation

cards to your organisation and volunteers

During the event

• For VIPs and guests arriving at the matches

during the event, organise the distribution of

their accreditation cards from the accredita-

tion office at each venue

• Be prepared to print more accreditation cards

during the event for unannounced guests,

damaged accreditations etc.



AccreditationAccreditationAccreditationAccreditation

TIMELINE

Task Done

3-6

mo

nth

s

Recruit persons to plan and organise the accreditaton

process and co-operate with IFF

Decide the layout of the accreditation cards,

accreditation groups and access zones

3

mo

nth

s

Evaluate how many accreditation cards are needed and

agree about the printing with a printing house

Recruit persons to work in the accreditation office

during the event

Befo

re sta

rt

Prepare the accreditation files of LOC, media,

volunteers, guests and VIP´s

Print all of the accreditation files

Organise the printed accreditation cards so they are

easy to distribute

Distribute accreditation cards to different groups

Brief security personnel and volunteers on how to

´read´ the accreditation cards

Responsibility

Deadline




NEEDED EQUIPMENT

• Access info & instructions for the IFF Online

Accreditatation system

• One neckband for every accreditation card

• Computer in the accreditation office with

access to the Online system & a colour print-

er

• Digital camera in the accreditation office to

take pictures for accreditations produced on

the spot

• Laminating machine + supplies

• Spare neckbands


NEEDED RESOURCES

• One person to plan the accreditation groups

and access zones, once the use of different

spaces in the venue is decided

• One person to co-operate with IFF concerning

the IFF accreditation programme layout and

accreditation files

• One person to arrange the printing of the cards

• 1-3 persons to manage the upload of the per-

sonal information to the system for the accredi-

tations

• 1-3 persons to organise and distribute the ac-

creditation cards

• 1-2 persons to work in the accreditation office

during the event



TransportationTransportationTransportationTransportation

TASKS AND DUTIES

Transportation of IFF Officials

Before the event

• Confirm the person who is responsible for the

transportation before, during and after the event

and advise the IFF office

• IFF will provide the organiser with a list of arrivals

and departures of all IFF Officials, no later than one

month before the event

• Test the transportation routes and time them in

order to be able to plan the transportation schedule

• Make a transportation schedule according to the list

of arrivals and departures and confirm the schedule

to the IFF office at least two weeks before the event

• Having one extra vehicle for unexpected transporta-

tion needs is always recommended

• Be prepared for additional transportation for IFF

VIPs

During the event

• Arrange the transportations between the hotel and

the venues. The most preferable way is to have a

continuous shuttle between the venue/s and IFF

hotel, or a fixed schedule which is approved by IFF

• Make a schedule for the daily transportation and

consult with the IFF Officials about the schedule

• Generally, the IFF Officials need to be in the venue

anywhere between 30-90 minutes before each

match

After the event

• Arrange the transportations from the hotel to the

airport/harbour/train station according to the de-

parture schedule provided by IFF


• It is important to co-operate with the IFF

office on all issues related to transportation

and logistics

• There will be a dedicated person at the IFF

office to help with transportation issues

• Provide the contact information for the per-

son responsible for transportation in the

LOC to the IFF office as early as possible

• Start to arrange logistical issues early

enough and pay attention to them in plan-

ning the event

• Make the final check early enough before

the event, in co-operation with the IFF office

• There are no stupid questions concerning

the logistics

There are two main areas of transportation

management for the event: personnel and

materials. The responsibilities for these trans-

ports differs depending on the event.

According to the organiser contract, the IFF

office provides materials which will require

transport to, and sometimes from, the event.

The organiser will also have responsibilities

for the transportation of the teams and/or IFF

officials.

TEAM TRANSPORTATION

• When the organiser is responsible for team

transportation during the event, this re-

sponsibility starts two days prior to the

event and stops the day after the last match

of the teams

• Team transport includes arrival & departure

transport from the arrival city to the hotel

and daily transport between the hotel &

venue/s according to the team´s official

schedule

• Ask at least three months in advance for the

teams´ transportation needs

• Preferably use a professional transportation

company to plan the team transportations,

or if possible use public transportation

• Try to avoid transporting more than one

team at the same time on the same

transport



TransportationTransportationTransportationTransportation

TIMELINE


3 m

on

ths

Recruit persons to be in charge of planning the

transportation

Recruit persons coordinating the drivers

Recruit drivers

4 w

eek

s Plan work shifts and educate the team


Befo

re

start

Final check lists in a briefing meeting with the

team



NEEDED RESOURCES

• One person in charge of planning the trans-

portation

• 2 persons coordinating the drivers

• 5-6 drivers per day

These figures depend on the number of the

matches, number of venues and types of

transport used


NEEDED EQUIPMENT

• Cars and/or buses

• Mobile phones

• Transportation office in the venue/s

• Maps of the venue and hotel locations

• Navigators / GPS




Materials TransportationMaterials TransportationMaterials TransportationMaterials Transportation

TASKS AND DUTIES • Contact the IFF office at least 3 months before the

event about the transportation of the materials

• Check the requirements of the local authorities for

the transportation. Are there any customs declara-

tions needed that the IFF has to take notice of be-

fore shipping the material?

• Make sure that you have all the needed equipment,

for example the flooring machine, tapes for the floor

and for the lines etc. If not, please inform the IFF

office

• Make sure that there will be storage space available

when the materials arrive in accordance with what

has been commonly agreed

• Check with the venue whether there is a loading

dock for lorries and that there are forklifts available

(one roll of the floor weighs 158 kg and a full roll

cage approximately 1000 kg)

• There has to be a person responsible for receiving

the materials and report back to IFF in detail what

has arrived

• Arrange enough personnel for unpacking and pack-

ing the materials. Since there has to be personnel

working before and after the actual tournament

days, this means also the security personnel

• Arrange a check of the material with IFF before the

end of the event and make an inventory list of all the

materials

• After the event, make sure that the transportation

schedule is clear and that there are enough person-

nel to handle the loading of the materials. If the

event ends during the weekend the trucking compa-

nies usually start loading the material on the next

workday, so do not plan any loadings for Saturdays

and Sundays

• All the extra IFF marketing materials shall be re-

turned to the IFF


• Provide the contact information for the per-

son responsible for transportation to the IFF

office as early as possible

• Make the final check up early enough be-

fore the event in co-operation with the IFF

office

• Information about the space needed for

storing materials can be provided by the IFF

office

• The IFF office will provide the instructions of

how to handle the flooring before and after

the event

GENERAL

• It is important to co-operate with the IFF

office on all issues related to transportation

and logistics

• There shall always be someone who is re-

sponsible for the logistics of the event

• Start to arrange logistical issues early

enough (3 months) and pay attention to it

in the planning of the event

The transportation of the IFF materials is a very

important part of the logistics. Depending on

the contract made by the IFF and the LOC be-

fore the tournament, the IFF will provide mate-

rials for the organiser, which may include floor-

ing, rinks, goals and balls. Other items include

IFF marketing material, such as the floor and

rink stickers.

PACKING OF MATERIALS

• Before the return loading of the IFF materi-

als, the LOC must insure that all the materi-

als, according to the original delivery pack-

ing list, are accounted for

• The transportation materials (i.e. rink car-

riages, floor pallets with iron bars, card-

board floor rolls and the black packing tape)

has to be clean and dry

• The floor rolls shall be cleaned and then

rolled with the playing surface outside (floor

rolls shall be turned upside down before

rolling)

• The floor rolls are to be sealed with the

black packing tape



MaterialsMaterialsMaterialsMaterials TransportationTransportationTransportationTransportation

TIMELINE


3 m

on

ths

Contact and co-operate with the IFF office

Recruit persons in charge of planning the transportations

Recruit persons for laying the floors

Recruit persons to lead the floor laying

2

-4

week

s

Make the final check list of the materials with the IFF

office

Confirm the materials transportation schedule

Befo

re

start

Educate the working group



NEEDED RESOURCES

• One person in charge of planning the trans-

portation

• A team of 6-8 persons for laying the floor

• One ´professional´ to lead the floor laying

• Personnel before and after the tournament to

handle the unpacking and packing of the IFF

materials


NEEDED EQUIPMENT

• Fork lift, (the floor cages are heavy... one

cage weighs 1,000 kgs)

• Tape machine for the floor

• Tape for attaching the floor rolls together

• Tape to make the lines

• If possible, a machine to roll the floors after

the event

• The necessary equipment to place the floor

stickers




AccommodationAccommodationAccommodationAccommodation

TASKS AND DUTIES

Hotel and other accommodation

• Negotiate and make preliminary reservations with ho-

tels and other accommodations for the expected need,

at least 8-12 months before the event

• There must be three different price levels of accommo-

dation for the teams:

• 3+ star hotels

• Basic level hotels

• Youth hostels, motels and other solutions

• Ensure that all the hotels you are proposing to the

teams are within a reasonable distance from the venues

(IFF recommends 10kms, but it is for you to define the

distance depending on the transport options)

• Set aside the hotel planned for IFF personnel, keeping

in mind that they shall be kept apart from the teams.

The standard is important, but so too is the location

and services offered, such as meeting rooms, internet

and meal options.

• In order to get payback revenue from the team hotels

and accommodation providers, you need to try and

secure a commitment to other services (such as meals

and meeting room facilities) from the teams

• Inform the teams of the accommodation alternatives as

early as possible, but no later than 8 months prior to

major events and 4 months for smaller events

• Make sure that all teams have booked their accommo-

dation well before the start of the event

• Put information about hotels for spectators onto the

event web pages

Meetings rooms

• The IFF hotel needs to have meeting rooms sufficient

for the daily referee meetings, possible Central Board

meeting and the Technical meetings of the event

• If the event is the Adult World Championships there

will also be a need of a meeting room accommodating

120 persons, for either the General Assembly or the

Associations´ Meeting which are held during these

Championships.

COMMUNICATION

• It is very important to be in constant contact

with the different parties concerning hotels

and other accommodations

GENERAL

• There will be demand for a variety of ac-

commodation across the different target

groups

• It is the organiser´s responsibility to propose

accommodation alternatives at various price

levels to IFF officials, participating teams,

associations and media

• It is important that hotels and other provid-

ers don´t impose onerous terms and condi-

tions during the event

• The hotel for IFF personnel shall be of at

least 3 star+ standard and needs to be ap-

proved by IFF

A sufficient number of hotel rooms and other

accommodation, at various price levels, must be

available in each Host City in order to satisfy the

demands of participating teams, IFF, sponsors

and spectators. It is preferred to have the

accommodation alternatives within 10km of the

arenas.

Meals

• Negotiate and arrange with the IFF hotel the

possibility to get food in the evening, espe-

cially for after late matches

• It is also good to have food options for the

participating teams (for example in the ven-

ues or at their hotel)



AccommodationAccommodationAccommodationAccommodation

TIMELINE

Task Done

12

mo

nth

s

Negotiate and make preliminary reservations with

hotels and other accommodations

8 m

on

ths

Inform the teams of the accommodation alternatives

Confirm with the IFF about the hotel for IFF

personnel

B

efo

re

start

Make sure that all teams have reserved

accommodation

Responsibility

Deadline




NEEDED EQUIPMENT


NEEDED RESOURCES

• One person to negotiate with the hotels

about accommodation offers for different

groups

• One person to be in contact with teams and

make sure they have reserved the accommo-

dations

• One person to manage the IFF Official´s ac-

commodation and meeting space requests



CateringCateringCateringCatering

TASKS AND DUTIES

Catering

• Negotiate with local caterers or the venue restaurant early

enough before the tournament starts

• It is also possible to arrange catering provided directly by

the organiser

• The larger the amount of meals to supply, the easier it is

to negotiate a lower price for each meal

• The time schedule for the meals should be negotiated to

be as flexible as possible

• Supply drinks for the volunteers and IFF personnel. The

work can often be physical and it is important to provide

adequate refreshments so that staff do not suffer dehy-

dration

• Arrange a flexible schedule for lunches and dinners in the

IFF hotel and at the venues

• The matches usually start early and end late and there

should always be a possibility for the IFF personnel to

have dinner late in the evening at the hotel

• Some teams do not want to have any catering provided

by the organiser, but the option should nevertheless exist

• Note the schedules of the teams when planning the times

for when each team is eating

• Set a deadline for the teams to advise if they will use the

catering provided by the organiser and also the amount

of meals needed each day

• When making the working list for the volunteers include

the meal schedule as well, since that is the best way to

inform the caterer about the amount of meals needed.

You do not want the caterer to run out of food because of

the lack of information given to them

• The payment of each meal can be arranged in many ways,

for example a meal coupon system, individual cash pay-

ments, or a list of names of those allowed to receive

meals. Whatever the system, all stakeholders have to be

informed about the chosen system early enough before

the tournament

COMMUNICATION

• It is very important to be in constant

contact with the different parties con-

cerning catering.

• Good communication will ensure that

you don´t have the situation of either

over-ordering which means wasted

expenditure for the organiser, or under

-ordering which creates problems with

the teams or volunteers.

GENERAL

• There should be a meal or food option

for everyone who works in the tourna-

ment

• It is the organiser´s responsibility to

propose catering alternatives at various

price levels to IFF officials, participating

teams, associations and media

• It is important that caterers and other

providers don´t impose onerous terms

and conditions during the event

• When arranging the catering note also

the environmental issues and recycling,

where possible

When arranging an event it is important to

take care of the catering properly. Most of the

people working for the tournament spend a

whole day, or at least several hours, in the

venues and they do not always have the

possibility to go outside the venues to eat. The

food should also be nutritious and suitable for

athletes.



CateringCateringCateringCatering

TIMELINE

Task Done

12

mo

nth

s

Negotiate and make preliminary reservations with the

caterers

8 m

on

ths

Inform the teams and the IFF office of the catering

options

Befo

re sta

rt Confirm with the teams and IFF about how many meals

will be needed

Confirm the amount of people who need meals with

the caterer

Prepare clear instructions for the teams and IFF about

how the catering system will work

Educate the team guides about the catering system

Responsibility

Deadline




NEEDED EQUIPMENT

• An area within each venue reserved for ca-

tering


NEEDED RESOURCES

• One person to negotiate the catering offers

for different groups

• One person to be in contact with teams and

IFF to make sure they have reserved the ca-

tering if needed



FlooringFlooringFlooringFlooring

IFF FLOORING

In all of the Final Round events, when the IFF

flooring is used, the preparations must be done

carefully to help maintain the look of the floor

over the whole event.

The ideal surface to install the IFF flooring on is a

flat and uniform wooden, concrete or synthetic

floor. The IFF flooring is constructed from several

floor rolls, which are installed on top of the venue

floor and attached with tape to each other and/or

to the venue floor, depending on the material.

It is vital that the surface where the rolls are laid

out is clean and without any objects, since they

will cause the floor to have ´bubbles´. If you will

lay the flooring in an ice hockey hall, please read

the “Installation on Ice cover” section (next

page).

IFF will provide instructions on the transport and

storage of the floor.

Gerflor has a guide for the installation and remov-

al of the Gerflor Sports Floor which can be be pro-

vided to organisers if required.

INSTALLATION TIME

• It is ideal to store the floor rolls for at least

some days in the arena before the installation

so the temperature of the floor rolls will be the

same as the temperature inside the arena. This

helps to lay a flat flooring.

• The floor rolls must be rolled open on the ven-

ue floor and left resting for at least 12 hours

(24hrs is best) before the installation can start. If

there is limited space, you can roll them out on

top of each other.

• After the resting time, the actual installation will

take 3-4 hours depending on the amount of

persons and the experience of the persons in-

stalling the floor and marking the game lines.

• Make sure that you have all the equipment

needed for the installation (taping machine,

tape to attach the floor rolls, tape for the lines,

cart to move the rolls, etc.) If not, please inform

the IFF office well in advance.

• After the floor installation, time shall also be

reserved to install the commercials to the floor

and rink.

• Remember to clean the floor directly after the

assembly, since there will be dirt and dust from

the floor and also some glue from tapes might

still be on the surface.

• When the tournament is finished, the commer-

cials should first be taken off the floor and then

the floor cleaned. The floor must then be rolled

with the playing surface on the outside (ie. the

floor roll must be turned upside down before

rolling)

• The floor shall be cleaned after each match, or

even during the intermissions. Fine dirt and

dust make the floor slippery and dangerous for

the players and it also damages the floor.

In order to have the same look and feel

to all the major IFF events, the same IFF

flooring is used. The IFF flooring is pro-

vided by IFF´s flooring sponsor, Gerflor,

based on a partnership agreement.



FlooringFlooringFlooringFlooring

WAYS TO PREVENT CONDENSATION

ON ICE

• Use ice cover plates which insulate the cold

temperature of the ice as much as possible

• If the isolation of the plates is not enough,

build an interval space between the ice cover

plates and install veneer plywood on top of the

interval space where the floor is then installed

• In the interval space, air can circulate between

the ice cover plates and the floor and the tem-

perature differences will even out the collection

of the humidity

• The air circulation in the interval space can be

strengthened by pumping air into the interval

space with a hose

• Once the water has started to condensate on

the floor, it is very hard to dry the floor. One

way, however, is to use big fans on both ends

of the field to circulate the air in between the

matches, during intermissions and at night

time.

INSTALLATION ON ICE COVER

• When laying the floor over ice, the risk factors

are humidity, loud game sounds, lack of ball

bouncing and bumps on the surface

• If there is too much tension between the ice

covering plates due to a compact installation,

the ball does not bounce high enough on the

surface and this affects the game

• The ice cover plates should be attached to

each other closely and there should be as little

height difference on the joining points as pos-

sible (otherwise the floor will look like a chess

board when the floor is installed, which is es-

pecially problematic on TV)

• If there is not enough insulation, the tempera-

ture difference of the surface and the air in the

hall will cause humidity to collect to the at-

tachment line of each floor roll and the con-

densed water is very dangerous for the players,

since water on the surface of the flooring is

extremely slippery. If there is too much humid-

ity in the flooring, you can´t dry the playing

surface.

• The ice cover plates shall always be tested with

the floor and the test shall be done early

enough so there is time to solve any issues

that arise (preferably at least 4 months before

the event).

• If no IFF flooring is available for testing, you

can test it with any sports flooring when the

arena has installed the ice covering plates.

• The test shall be done so that 1-2 floor rolls

will be rolled open on top of the ice cover

plates and left there to rest for at least 12

hours. After 12 hours it is possible to see if

there is humidity in the floor surface and if the

plate lines create bumps on the floor.


4. Finanace & Marketing4. Finanace & Marketing4. Finanace & Marketing4. Finanace & Marketing



Finance & Finance & Finance & Finance &

MarketingMarketingMarketingMarketing



Budgeting the EventBudgeting the EventBudgeting the EventBudgeting the Event

TASKS AND DUTIES

Planning the Budget

Sources of income

• For most organisers, ticket sales is the main

source of income, therefore, this has to be the

basis of the budget

• If you can secure a down-payment for sponsor-

ship you are in a good position, but usually the

income is not secured when you start the budget

process, so you need to plan in two stages: first

what you need to do, and then secondly, what

you would like to do

• The most important factor that can affect your

choice of where to organise the event is what kind

of support you can have from the host city or

regional government. This support can be facili-

ties, transportation, hospitality or even monetary

support. When planning the Event, you need to

first secure the City support.

• Other streams of income are always risky, since

you can´t predict how much you will be able to

achieve, but it will still bring additional income to

have fan product sales, hospitality services and

match programmes

One part, perhaps even the most important part,

of planning your Event is to combine the project

planning process with the budget planning. In

the project planning you define What, When and

How things will be done, but you need to ensure

that you have the financial resources to make

your plans happen.

This sections focuses on the different ways to

generate income and where you can expect that

income will need to be spent. There are many

ways to budget an event, so it is important that

all the key organisational leaders understand

how the budget has been made.

There are no shortcuts to the budget process,

but you can save a lot of money and work, if you

plan it carefully in accordance with the principle

of caution.

Realistic Cost-allocations

• One of the biggest costs is always the venues

and what you need to do in order to be able to

play in them, therefore, it is important to have

the right information of the costs when you

start the budgeting process

• One of the basics of marketing is to try to calcu-

late how many spectators can be attracted to

the event, so that one doesn't use too much

money on marketing

• When you make the budget remember that it is

a working tool, aimed at helping you see in

which way you are moving and giving you indi-

cations of what is still to come, so that you can

save or spend more

• If you over-control the budget, it will be hard

for the organisation to find creative solutions

• It is usually the small services, like transporta-

tion, volunteers, ceremonies etc. where you can

save, but keep in mind what kind of picture of

the event these kind of services can give to the

participants and guests

• Although it may cost you money, it can also

quite often save money & time by having a

person employed to plan and execute the event

who also has the responsibility to watch over

the finances

EVENT DEMO BUDGET

Budget %

INCOME 100

Ticket sales 67,6

Sponsorship 19,9

Commercials printing 1,4

Hospitality income (nett) 0,4

Fan product sales 2,3

Match programme sales 0,6

City/Government support 7,1

Other income 0,7

COSTS

Salaries, project pay etc 12,8

Venue rent 12,7

Building in venue, Security, First Aid etc 12,3

IFF (organiser rights and IFF personnel) 6,6

Marketing, communication and promotions 16,7

WFC Staff education, clothes & food 3,9

Ticket sales 2,3

Transportation 3,0

Ceremonies, hospitality, adjacent services 7,7

Anti-doping 0,8

TV & Internet TV 6,0

Other costs 7,4

Financial result +7,8%



Budgeting the EventBudgeting the EventBudgeting the EventBudgeting the Event Since the financial conditions are quite different from event to event, we have not tried to

tell what needs to be done, but merely what can be done. In the following example

budget we have collected what needs to be secured if you are planning to organise an

international event.

Budget %

COSTS 100

Salaries, project pay etc. 12.8

Salaries 7.5

Project pay 1.4

Daily Allowances: Roadshows, Promotion/Abroad,

volunteer education 0.8

Milage compensation Roadshow/educations 0.7

Accommodation Roadshow/educations 1.5

Travel costs Promo/abroad, + other travel costs, DJ 0.8

Venue rent 12.7

Main Arena, includes all basic services 11.0

Secodary arena, includes all basic services 1.4

Practice halls 0.3

Building, technical gadgets, security, First Aid etc. 13.3

Internet access for Press and competition office 2.1

Rinks, flooring, transportation, maintenence 0.2

Build-up of the Main and secondary venue 4.1

Security, movement surveillance, First Aid at Main and

Secundary venue 4.8

Telephone costs 0.1

TV studios, commentary positions, camera positions,

cabeling 1.9

IFF (organiser rights and IFF personnel) 6.6

Organisers fee 2.6

IFF personnel accommodation, food, travel, Daily

Allowance 4.0

Marketing, communication and promotions 16.7

Marketing communication, designing of logos,

communication education etc. 8.0

Marketing, advertisements, sales campaigns, visibility 5.3

Staff, Road show and other education meeting rooms 0.7

Match programme, news bulletins, information

materials, editorial services 1.4

Looking after Media, Sponsor and society relations 0.7

Sponsor agreement costs (building of the pool) 0.7

Ticket sales 2.3

Ticket sales campaign prizes 0.3

Ticket sales provision to the Ticket office 3% 2.0

Education, materials and food of the National

Association employees and the WFC staff 3.9

Staff meals 1.8

Employee education and materials 0.1

Organisation committee and Honorary organisation

committee meeting costs 0.7

Volunteers' clothing 1.2

Transportation 3.0

Teams and Officials 2.6

Petrol 0.3

Adjacent services, VIP, receptions, opening

ceremonies, presents, rewards 7.7

VIP Main Arena 2.6

VIP Secondary Arena 0.3

VIP IFF 1.6

Press refreshments 0.5

Presents 0.5

Opening ceremony and other special programmes 2.0

Best player rewards and All Star Players 0.1

Anti-Doping 0.8

Doping tests 0.8

TV & Internet TV 6.0

Internet access 0.3

Production of matches 0.8

Internet stream 0.5

TV production medal matches 2.6

TV uplink, satellite segment, cabeling, security, graphics 1.6

Other costs 15.4

Statistics 0.1

Taxi costs 0.1

Translation services 0.1

Cleaning and laundry services 0.1

Parking 0.1

Other costs 0.7

Other office costs 0.1

Insurance of IFF persons 0.1

Purchase of the Fan-products 1.6

Office goods and furniture 0.1

Other riskpost 2.5

Sales commission for Sponsor sales 9.8



Ticketing systemTicketing systemTicketing systemTicketing system

TASKS AND DUTIES

Planning stage

• When choosing the arena, keep in mind the implica-

tions from a ticket sales perspective. Walk through

the arena and analyse what kind of spectator solu-

tions are possible

• It is very helpful to have a drawing of all the seats in

the arena, (which the arena should have). If it is not

available, it is well worth making one yourself

• Define from where you can not see the field of play

and block these seats when you start the ticket sales.

Remember that TV cameras, promotional cars etc

may also block the visibility of the field

• When planning the seating system take into consid-

eration how the TV cameras are being placed, so

that you can have as much of the audience on the

´TV-side´ (ie. the side that the cameras look at)

• Most of the bigger arenas have their own agree-

ments with ticket offices. Speak with them and use

their expertise when planning the ticket categories

• When building the ticket categories there are a few

issues you need to remember: visibility of the field,

distance to the goals or if there is a Jumbotron to be

used, since these all effect the final choice of system

• When defining the price of the tickets, you need to

think about how you can ensure that you meet your

targets (both financial and spectators) and what the

event will look like

• Start by predefining what price levels you have in

mind for the different categories and then separately

define how many spectators you estimate to have

per day/match. Remember to calculate the need to

block seats for the participating teams, LOC, Spon-

sors, VIPs and IFF

TICKET CATEGORIES

• Try to keep the system simple.

• Divide the long and short sides into different

categories. Divide the upper & lower floors

to their own category.

• In bigger arenas, you can increase the reve-

nue by dividing the different sectors based

on the visibility of the field.

• If the system permits, don’t pre-define the

border between two categories, but let it

change depending on the demand for the

tickets. If there is a great demand for 1st

class tickets you can expand the area.

The financial base for a well-planned Event,

with a positive outcome, is the ticketing sys-

tem. It is of great importance to deeply ana-

lyse the potential in ticket sales and then base

the quality and the level of the activities in

line with this.

It is important to think about what kind of

arena is available, what it costs and how many

spectators you can count on having there. It is

better to have 1000 spectators in an arena for

1000, than 1400 in an arena that seats 3000.

• Then build a template with prices per day

(group, quarter/semi and finals) and also per

category. This will give you an idea of the

potential income. In Floorball, both daily &

package tickets are widely used.

• Define in which order you will release more

tickets for sales. Pre-reservations for tickets

can mean that the arena shows as sold out

very early on. Plan for a cut-off date for when

reservations by travel agents, National Asso-

ciations and other parties must be confirmed,

then you will be able to release the unused

tickets for general sale in good time before

the Event. Make sure you don´t close sales, if

you are not really out of tickets

• If possible, avoid opening the cheapest ticket

categories before you have sold out the bet-

ter sections




SPECTATOR ATTENDANCE

• An analysis of past Adult WFC´s

shows that more than 50 per cent

of the whole event audience are

those who attend the two final

days of competition

• This is important to keep in mind

when building the ticketing system

and defining the prices for the

tickets

• Remember that you need to re-

serve cheapest category tickets for

the end of the event for the teams

that are no longer participating in

the competition. The teams will

have to pay for these tickets

One of the challenges for the organiser of Floorball events is to find the balance be-

tween the need to finance the Event and the need to have as many spectators as possi-

ble in the arena.

The ticket calculation has to be based on the expected home team performance, and

when they are scheduled to play during the week. The scheduling of matches can play

a key role in the ticketing. When making the schedule, also keep in mind which other

teams are of interest for the local audience.

TICKETING SYSTEM

Marketing view on ticket sales

• Define what message you want to convey in your market-

ing, related to ticket sales. What theme do you have?

• Make a marketing plan for the ticket sales. What, where

and when?

• In the beginning of the ticket sales it is important to focus

on marketing of the ticket sales to get it going, then you

can move over to marketing the event itself

• Based on the actual ticket sales and the marketing plan,

you then carry out the planned campaigns and alter them if

needed. Try to target Clubs and players early in the process

to get a good start

• Make a target list, which you are ready to alter if the sales

are going over or under the expectations

• In the marketing try to focus on selling the message of a

one-time event and the feeling of the crowd, with the aim

of filling the venues

• The ticket price has to be adjustable for the local market,

since you need the incoming revenue to secure that you

have money to run the event according to your overall

plans

• Try not to dump the prices of tickets even if that day/match

doesn´t sell according to your expectations. Dumping pric-

es only lowers the value of our product

• By proposing ideas for Sponsors of what they can do at the

event you can sell more tickets to them

• When planning the ticket prices and seating allocation take

into account the requirement of TV and Internet-TV, since it

is important to have spectators on the TV-side, especially in

matches with less spectators.

• When planning the ticket prices and

seating allocation take into account

the requirement of TV and Internet-

TV, since it is important to have spec-

tators on the TV-side, especially in

matches with less spectators.

• Connect the start of ticket sales with

another major Floorball Event (eg. a

national final series), so that you can

get additional visibility for the Event



SPECIAL GROUPS TO PLACE

• LOC VIP guests

• IFF VIP and ordinary tickets

• Participating teams (team stand)

• Participating Associations (VIP + ordinary)

• IFF Staff, Jury, Referee Management, Refer-

ees

• Sponsors and Partners

• Staff/Volunteers

• Disabled seating for wheelchairs + carers

• Media seats

• LOC and organising association CB, em-

ployees and families of the players

• National team fan groups

When planning the ticket allocation, the organ-

iser needs to take into consideration all the dif-

ferent parties included.

Each participating team has the right to have a

maximum of 27 tickets (seats) for the time the

team is participating in the competition. In ad-

dition to this the National Association is enti-

tled to a number of VIP and ordinary tickets, in

accordance with the IFF regulations.

Ticket allocationTicket allocationTicket allocationTicket allocation

TASKS AND DUTIES

Before the Event

• Start by analysing the seating map of the venue

which has been used for the ticket categories. One

major problem is to find enough room to place big

groups in the later stages of the Event

• From the beginning, define what different types of

groups need to have their own seats. This has to be

done before the blocking of seats

• It is advisable to make a drawing of how the seats are

allocated, and update it as you go, so that you know

how much free space you have

• Based on the different price categories, you now

need to define which group is to be seated where in

the venue. This means that you need to define which

group is the most important for you as an organiser.

This can be politically tricky

• Since the teams which are not playing anymore in the

tournament are to pay for the tickets in the last days,

the teams are always in the lowest price category, but

it is for the organiser to decide where they are seated

in the venue

• The idea should be to keep the process as easy as

possible. If you play the whole tournament in the

same venue, and you give certain seats to certain

groups try to avoid changing them half-way through

the Event.

• Consider which groups are sitting next to each other.

Loud home team fans next to the VIP´s should proba-

bly be avoided

• Try to concentrate as much of the pre-assigned seat-

ing (that you know will be used regularly) together

and on the ´TV-side´ of the venue. However, still keep

in mind not to over-block certain sections, since you

might end up with a lot of empty seats in one section

(eg. If there are a lot of sponsors who are only inter-

ested in the Home team games. )

Blocked seats per stand

Venue seats

Premium hospitality

IFF VIP & Tickets

Par�cipa�ng Associa�ons

Referees

Jury

LOC VIP

Team stand

Volunteers

Sponsors

Press

LOC, CB, Staff etc

Host na�onal team

Fan groups

Sponsor 1




TIMELINE


3 to

4 m

on

ths

Check the Arena

Build the ticketing system

Agree with the Ticket Company about the sales

Make the marketing plan

Plan when to open the sales of tickets

Plan marketing events

1 to

3

mo

nth

s

Open ticket sales

Make continued checks of the sales situation in order

to release tickets

1

mo

nth

Ask for final need of tickets from IFF and National

Associations

Befo

re

start

Make final release for all matches

Store away some spare tickets just in case

NEEDED RESOURCES

• Dedicated staff to plan & manage the ticket

sales

• Contact with marketing people to co-

ordinate sales & promotions

NEEDED EQUIPMENT

• Arena seating map and Category level plan

• List of blocked seats (LOC, Sponsors, NA, IFF,

Volunteers)


Here is an example of how you can build a

ticketing system for the event, keeping in mind

the expectation of the number of audience in

the group stage. In the example, the ticket

sales for Categories 1-3 are only for group

stage and then all categories are open for the

play-offs.





SponsorsSponsorsSponsorsSponsors

TASKS AND DUTIES

Recruitment of sponsors

• LOC needs to define what type of sponsors and

help are needed for the event. Based on this, the

LOC needs to plan the way to find sponsors. This is

the basis for the sponsor target list

• LOC should discuss with the IFF what current spon-

sors IFF has & how this effects the event

• If the LOC/organising association has current part-

ners, there needs to be discussions whether they

are interested in additional investment in the Event.

Don´t give them a free ride, just because they are

already supporting you

• The LOC needs to decide whether to look for spon-

sors themselves or with the help of an external

company (eg. Marketing agency)

• If you choose a marketing agency it is important to

define what rights are given to the company and

what rights are kept for the LOC. The allocation of

marketing rights is always defined by IFF in the

organising agreement for the Event

• IFF tends to adopt the approach where it doesn´t

split the sales of the marketing rights, so that this

doesn´t harm the market

• LOC needs to provide sales material for the Event,

stating the advantages of supporting the event,

giving ideas for how the sponsors can utilise the

event in their business, how the company can use

the event in their own promotional work, defining

GENERAL

• Your sponsor target list should include the

present companies, the potential companies

and the companies you would like to have

• Define what is special with Floorball and why

it is important for the sponsor - young peo-

ple, strong sub-culture, strong internet pen-

etration, rapid growth, easy market to enter

etc.

• Build a sales material describing not only the

sport of Floorball, but also what the Sponsor

gets for their investment, contacts and what

type of commercials are used

• If you use an outside agency, participate in

the sales process to bring the essence of the

sport into the negotiations

• Don´t be afraid to show the strengths of

your product, that is what they will buy into

All events, whether they are big or small, need

to receive the help of outside partners and

sponsors. It requires constant work to find

sponsors for Floorball and to try and increase

the monetary support and value of support-in

-kind from these sponsors towards the organ-

iser.

You need to consider - the recruitment of

sponsors, the sponsorship packages, the co-

operation with sponsors up to the event, the

care of them during the event and the feed-

back from and to the sponsors after the event.

Gaining sponsorship for a single event can be

the first stepping stone to securing long-term

sponsorships.

the possibilities to give added value to the

company in the event, what kind of activi-

ties can be done during the event promot-

ing the sponsor, what kind of follow-up can

be given to the company after the event.

• All marketing agreements shall be made in

writing

• The Event organiser´s management needs

to actively participate in the sales of the

event to the sponsors

• From the beginning, build a list of needed

materials and start to look for barters or

support-in-kind sponsors

• It is very important that each event prepares

a marketing plan well in advance of the

event, in order to steer the activities in the

right way, supporting ticket sales and build-

ing acknowledgement of the event




TASKS AND DUTIES

Sponsorship packages

• When defining the different levels of sponsorship

packages, it is important not to make it too com-

plicated, and take into account the total amount

of available commercial elements in the arena

• A good approach is the following structure:

◊ Title sponsor - belongs to IFF

◊ Main sponsors - IFF (2) + LOC (6)

◊ Partner/Event sponsors - IFF (4-6) + LOC (8-10)

◊ Supplier/Material sponsors - IFF (4-6) + LOC (4

-6)

◊ Media sponsors - IFF (3) + LOC (3)

• IFF defines the available visibility elements, but

the LOC can come up with new ones both inside

and outside the arenas

• Ask the sponsors what they want to do - check

with IFF if it is possible

• You need to invest in the production of the mar-

keting materials, especially when it comes to po-

tential sponsors that aren´t that familiar with the

LOC or Floorball

• Since most of the sales happen in conference

rooms far away from the Event, you need to de-

scribe in detail what you are selling, the image of

the event, the type of audience and the type of

visibility for the Event. If you have footage/

pictures from earlier events organised in your

country use it to describe the atmosphere, as well

as the spectators, viewers, selling numbers from

the events

When building the sponsorship packages, re-

member to keep an open mind. It is, in princi-

pal, only the commercial spaces next to the field

of play that are pre-defined. Everything else,

outside the so called ´TV-zone´, can be worked

with, keeping in mind the restrictions given by

the valid agreements.

Try to be proactive towards the potential spon-

sors and give them opportunities to brainstorm,

it might give really good results. Consider the

real value of barters, since the organiser needs

many services such as catering, transportations,

building, security, clothing, printing, lights and

sound.

Sponsorship co-operation

• Make the sponsor feel important and give them

a possibility to come up with their own ideas of

how to support the event

• Agree upon their need of hospitality and tickets

for the event

• Agree upon possibilities to add visibility for the

sponsor, for example, best player prizes

• If possible, use national team players for the

sponsor´s needs

• Organise a workshop with the sponsor and think

about how Floorball, and the Event in particular,

can help enhance their sales, building of their

product and company image

• Customise the service you provide for each

sponsor according to their needs.

• Arrange regular meetings to check that every-

thing is being done as agreed in the sponsorship

contract

Care of sponsors during the event

• Appoint a person to take care of the sponsors

during the event

• Ensure that all that has been agreed upon has

actually been done, even the minor issues - leaf-

lets, pens, giveaways etc.

• Ensure that the LOC/NA will meet with the spon-

sor in the venue

• During the event, publicly thank the sponsors for

participating in the event

DIFFERENT FORMS OF CO-OPERATION

• Hospitality meetings at the Event

• Watch a Game and Play (Sponsor invites

guests to play and watch a match)

• Participation in Sponsor Advertising

• Using players or volunteers in Company

Events

• Use LOC to tell about marketing of the

event for the Company

• Information articles about Company prod-

ucts and the use of these by players, coach-

es or organisation

• Joint sales campaigns (eg. Unihoc & Inter-

sport)

• Production of special clothes for the event

and sponsor

• Product tests or new product launches at

the event

• Store and/or exhibition space at the Event

• Commercials in sport and department

stores, supermarkets

• Competitions at the Event




TIMELINE

Task Done

6 to

12

mo

nth

s

Define marketing structure

Define sponsorship pyramid

Define the needed materials and help

Assign the marketing agency

Define objectives for the marketing of the event

3

to 6

mo

nth

s

Invite sponsors for meetings

Invite sponsors for special gatherings during the event

Continually assess how to increase co-operation with the

sponsor

Organise a final sign-off meeting with the sponsors

Build daily program for sponsors

Befo

re

start

Reserve time in the calendars of the LOC and NA persons

needed

Co-ordinate the sponsors events in the organisation

Responsibility

Deadline

1-3

mo

nth

s



NEEDED RESOURCES

Planning

• Depending on if you use a marketing agency or

not, you need a group of people to plan the spon-

sorship structure

• One person to co-ordinate the activities with the

sponsors

• Persons, or an outside company, to produce all

the advertising materials

During the event

• One person to co-ordinate the care of the spon-

sors with the VIP and the LOC

• If needed, persons to host Sponsor events at the

Venue


NEEDED EQUIPMENT

• Agreement with IFF concerning the market-

ing rights

• Approval of all sponsors from IFF

• LOC information materials

• Info on marketing system of previous organ-

isers

• Sponsor´s promotional/advertising materials




CommercialsCommercialsCommercialsCommercials

TASKS AND DUTIES

Planning stage

• Start by defining what kind of different types of

commercials are available for the LOC to promote

the event and to increase the visibility locally

• Make a marketing and promotional plan and define

which elements are within the reach of the LOC

• In the discussions with a potential sponsor, include

what kind of spill-over advertising can be made by

them, not just giving space for them at the event

• Combine the advertising of the event with the pro-

motion of the ticket sales

• Build an overall marketing information strategy to

define what actions are needed. You can turn news

into commercials by timing them correctly

• Define what kind of visibility and consumer contacts

you are looking for and base the advertising on that

• Plan the adjacent events of the championship to

support the overall promotion of the event

Before the Event

• Agree with the party responsible for marketing sales

what is included for partners and IFF

• Prepare a deployment plan and agree upon the

responsibilities

• Agree upon a production company, and that spon-

sors pay separately for all production of commercial

elements

• Build a timetable for the production, placement,

installation and removal of all materials

• Check with cities concerning flags and symbols of

the event

• Apply for the use of outside advertising space from

owners of hotels, venues, bus companies etc.

• Define, together with the venues, the area in which

ambush marketing is prohibited and agree who is

responsible for the follow-up.

COMMERCIAL POSSIBILITIES

• Arena Commercials

• TV, Radio, newspaper commercials

• Feature articles in news & periodical maga-

zines

• Online commercials (NA, event & IFF web-

sites)

• Press Conferences before the event

• Commercials at National Association events

• Social media - Facebook, Twitter etc..

• Official hotels, transportation, outside of the

arenas, roadside, city advertising spaces etc

• Sponsor/Partners advertising

• Possibility to use the team´s outfits

In preparing for the event, one of the first tasks for

the LOC is planning how to build the promotion of

the event.

There are a number of important elements to en-

hance the visibility of the event: What are the

commercial possibilities of the event? How can the

event utilise all types of commercials, both inside

and especially outside the arenas, in order to pro-

mote the Event?

During the Event

• Outside the arena:

◊ Ensure there are signs at the airport, ho-

tels, buildings related to the event & out-

side the arena

◊ Check with the arena what area outside

the arena belongs to them and the rules

for its use. Here you can ask any unauthor-

ised party to leave. This is important for

stopping ambush marketing.

• Inside the Arena: see Pages 12 & 13 - Arena Commericals

• Check with all exhibitors and partners that they

have not brought in materials that are not in

line with what has been agreed

• Remember that if giveaways are handed out

there may be rubbish left behind in the specta-

tor stands, so prepare for the need of extra

cleaning in your venue management plans



CommercialsCommercialsCommercialsCommercials

TIMELINE


1 to

3

mo

nth

s

Define what commercial elements will be used

Agree upon production companies

Negotiate with Partners/Sponsors

Make plans and apply for permission

3

week

s Co-ordinate production of materials

Update plans and deployment

Befo

re

start

Deployment of commercials outside the Arena



NEEDED RESOURCES

Before the Event

• Preparation of the marketing plan - usually by

the LOC

• One person to organise the production and

placement of the commercial elements

• Appointment of production company of com-

mercials

After the Event

• One person to organise the removal of all

commercial elements


NEEDED EQUIPMENT

• Commercial elements

• Tape, scissors and a ruler




Arena CommercialsArena CommercialsArena CommercialsArena Commercials

TASKS AND DUTIES

Before the Event

• The different advertisement placements in the are-

na are defined in the organisers agreement with

the IFF (example on the right)

• Check which of the advertisement spaces can be

used in the arena and communicate this with IFF

• Plan the different levels of partners, including the

IFF partners

• Based on the advertisement placement chart, plan

how many commercials will be used

• Decide where to produce all of the commercials in

order to have the same brightness of commercials

• Communicate with IFF about when you will need

the IFF commercials and agree upon how to pro-

duce them. IFF usually provides the organiser with

their own sponsors advertisements

• If the LOC has a designated producer of commer-

cials, it has to be communicated in advance to IFF

• Make a drawing, similar to the one on the right, in

order to define the placement of the commercials

Before the matches begin

• Be prepared with a long scraper, a carpet knife, and

some cloth before putting up the commercials

• If possible, start the gluing of the rink commercials

before you get access to the arena. It takes quite

some time to put them on

• Place the floor commercials to rest on the floor for

at least one hour prior to attaching them to the

floor

• When taping the rink and floor commercials, se-

cure the borders and remove all air bubbles, using

the scraper

• Agree on a final commercial check with IFF the day

DIFFERENT ADVERTISEMENT SPACES

• 200cm x 50cm rink commercials x 56

• 30cm circular face-off signs x 6

• 400 x 100cm floor commercials x 4

• 165cm x 65cm floor commercials x 2

• 200cm circular centre-spot x1

• Goal cage posts & cross-bar

• 250cm x 100cm 2nd-line commercials x 36

• Possible space outside the rink corners

• Possible cars/other elements outside the

2nd line

• Jumbotron and speaker commercials (if pos-

sible)

• Give-aways at each seat in the arena

• Referee outfits

Both the LOC and the IFF have their own Spon-

sors and Partners, which play an important role

in the event. It is therefore important to care-

fully plan how and where they will be displayed

in the Arena.

It is important to define, as early as possible,

how to classify the different levels of Sponsors,

including the international partners. This is

usually one of the things which will be set-up

last when preparing the arena, therefore the

planning is very important.

before the start of the Event

• Before each match you need to check that all

commercials are in order and not damaged

During the match

• Be prepared to have some tape, a ruler and a

carpet knife on the match secretariat table, to be

able to cut or repair the commercials if they break

during the match

• Before the finals, all commercials shall be checked

and the broken ones shall be replaced

After the match

• Since most of the commercials are taped with

glue to the floor/rink, it is important that they are

removed directly after the event and, if possible,

the glue is removed from the floor.

• All extra IFF commercials shall be returned to the

IFF




Examples of different arena commercialsExamples of different arena commercialsExamples of different arena commercialsExamples of different arena commercials

IMPORTANT THINGS TO NOTE

When you are planning the commercials please remember the following:

• In accordance with the organisation agreement, try to avoid the use of background colours on the

floor and rink commercials that are of the same colour as of the ball (white, light yellow or orange)

• The placement of the commercials shall be in accordance with the IFF Venue chart. Any changes to

this shall be agreed upon together with the IFF at least one month prior to the event, since the place-

ment and number of commercials may change

• There are a number of materials especially used for floor commercials, please ensure that the surface

of the commercial and the friction is not very different from the flooring, since this can cause injuries

to the players

• Some floor commercials have a tendency to become dirty very easily, so see to it that they are cleaned

and checked for damage regularly




TIMELINE


1 to

3 m

on

ths

Define Sponsor levels

Define total number of commercials in the arena

Ask for offers for production of commercials

Agree with Sponsor how to produce commercials

Produce the Commercial Placement Chart

Produce commercials

3 w

eek

s

Print the commercials

Collect all commercials

Check the commercial surface and brightness


Plan the timetable for the placement of all commer-

cials

Befo

re

start

Commercial check with IFF

Store extra commercials in Arena

NEEDED RESOURCES

Before the event

• One person who is responsible for all issues

related to Arena Commercials

• 2-3 persons for taping the commercials, if not

done by an outside partner

During the event

• One person at the match secretariat who can

repair broken commercials

After the event

• 2-3 persons to remove all commercials from

the floor, together with the line markings


NEEDED EQUIPMENT

• Spare commercials

• Line tape, a scraper, a ruler and a carpet knife

• The Commercial Placement Chart

• Cleaning cloths for the floor commercials






Exhibition StandsExhibition StandsExhibition StandsExhibition Stands

TASKS AND DUTIES

Before the Event

• LOC shall start by checking how many stands, and

of which size, can be located in the arena. Do this

together with the arena and approve this with the

party responsible for the security of the arena

• When the number and size of stands are defined,

LOC can then make a plan of the different locations

and propose the placement to the potential spon-

sors

• In the agreement with IFF, it is defined how many

exhibition stands IFF needs. Make a proposal to IFF

about their stand locations

• Organise a walkthrough in the arena for the spon-

sors and show them where their stand is going to

be and agree upon the timetable for the building

and removal of the stand. There may be very limited

time for the build-up or removal, depending on the

agreement with the arena

• Agree, together with the sponsor, what they need

for the stand well in advance of the event (internet,

electricity, hospitality), and who will be responsible

for the costs

• Agree about what the sponsor can and cannot do at

their stand

• Make a written guideline for the exhibitors of where

and when they can enter the arena, where they can

pick-up their accreditations, when the doors will be

open etc

• Explain to the exhibitors how the accreditation sys-

tem works, since they might use different persons

on different days. Agree on the number and type of

accreditations

• Mark the stands by taping the lines of the stands on

the floor, in order to secure the easy movement of

the spectators

• Arrange final check of the stands after the build-up

GENERAL

• Sponsors might have really good ideas to get

visibility, but consider carefully how it effects

the movement of the audience in the arena

• It is important that you have control over what

the exhibitors are doing in their stands

• If you allow the exhibitors to have giveaways,

remember that the you are responsible for the

cleaning of the arena

• Arrange with the arena a space where the

exhibitors can securely store equipment or

merchandise.

The exhibition stands in the tournament

arena are an important part of the way

the organiser can add value for the spon-

sor, by giving a possibility to create direct

contact with the audience during the

event.

Regardless of the size of the event, there

is always an audience and for the sponsor

this is the easiest way of getting contacts

with their potential clients.

During the Event

• Ensure that all exhibitors use the designated en-

trance and that they follow the timelines related

to delivery to the stands

• During the first day, check that the exhibitions

are not hindering the movement of the audience,

since during the final days there will be many

more people

• Check with the sponsors that they are present at

all times - it looks very bad to have a closed or

empty exhibitions in the arena

• Give the exhibitors the telephone number of

someone from the LOC that they can contact if

needed

• Before the last day, check the plans of the exhibi-

tors - when are they going to take down their

stands?

After the Event

• Ensure all exhibitors have removed their stands

and left their place in an acceptable condition

• Collect feedback from the exhibitors



Exhibition StandsExhibition StandsExhibition StandsExhibition Stands

TIMELINE


1 to

3 m

on

ths

Prepare Floor Plan

Decide the placement of exhibitors

Make timetable and guidelines

Arrange meeting with exhibitors in the arena to check

the space

Confirm the layout with the arena staff

3

week

s

Check plans of exhibitors

Agree upon number of needed staff at exhibition

Befo

re

start

Arrange a final check

Give out accreditations and parking permits

NEEDED RESOURCES

Before the event

• One person who plans the placement of the

exhibition stands, communicates with the

exhibitors and plans the build-up

• 1-2 persons who assist the exhibitors with the

build-up

• Contact person(s) is needed throughout the

event to solve problems and help the exhibi-

tors


NEEDED EQUIPMENT

• Venue map

• Measurement information to plan the place-

ment and sizes of the stands

• Final floor plan, showing the placement of

the exhibitions

• Tape to mark the stands on the floor

• Equipment to help move the material of the

exhibitors

• Written guidelines for build-up and removal

timetable and rules for the exhibitors

• Accreditations for exhibitors

• Parking permits for exhibitors






Match programmeMatch programmeMatch programmeMatch programme

TASKS AND DUTIES

Planning stage

• Start by defining what kind of Match Programme (MP)

you would like to have. Will it be a product for sale or

free distribution?

• Define in what size (A4/A5) the MP is to be produced

and what type of technical specifications are to be

considered

• Define what type of information shall be included: only

team information or also promotional material for the

sport, sponsors etc.?

• Agree upon the content of the MP, define the objec-

tive of the MP and elect an editorial group

• Agree on the timetable and deadline for providing

material, layout, sales materials and printing, as well as

the amount to be produced

• Make a plan for the content, defining the percentage

of commercials in the MP, usually not more than 50

percent

Before the Event

• Inform IFF what type of Match Programme will be pro-

duced

• Ask for offers from the printing houses and agree on

the production schedule. Perhaps include the printing

as a barter agreement.

• Ask for the official greetings from the Host City, IFF

and the National Association

• Convey the technical specifications well in advance of

the deadline to all parties. Agree with IFF on how the

Player information shall be transferred to the LOC

• Schedule to receive all commercials at least 2-3 weeks

prior to your print deadline. Check that these meet the

technical specifications

• Prepare a strict timetable with the printing house,

since there is not much time between receiving the

team lists and the start of the Event

SAMPLE CONTENT

• Official greetings (2-4 pages):

◊ Host Cities

◊ National Association/LOC

◊ IFF

• Description of the event (2-4 pages)

• Event history (1-2 pages)

• Official Match Schedule (1-2 pages)

• Venue charts - guiding spectators to ser-

vices (1-2 pages)

• Team lists based on Final lists (8-16 pages):

◊ Team and Player info and statistics

◊ Previous performance in the Event

◊ Goals of the teams & players to watch

• Commercials (14 - 24 pages)

The IFF Organisers’ Regulations defines that

the LOC is responsible for providing the Event

with an official Match (Hand) Programme,

providing important information regarding

the event to all stakeholders.

The Match Programme, in addition to the im-

portance of a good event website, gives the

LOC an effective tool to convey the message

and whole picture of the event to the partici-

pants, spectators, guests and VIP´s.

During the Event

• Prepare where and how to distribute/sell the

MP to the following groups:

• Spectators

• Teams

• VIPs and Guests

• National Officials

• Press Centre

• IFF Officials

• Ensure that there are enough MP available in

the arena each day



Match programmeMatch programmeMatch programmeMatch programme

TIMELINE


1 to

3 m

on

ths

Define the size, quantity and type of MP

Ask for printing house offers

Define content and usage

Inform about technical specifications

Set timetable

Ask for contributions

Agree with IFF upon team information input

3

week

s

Set publishing deadline

Finalise layout & make final content check

Decide on the sales price

Plan distribution and sales

Befo

re

start

Delivery of MP to arenas

Distribution & arrangement for sales

NEEDED RESOURCES

Before the Event:

• Editorial team or LOC plan the Match Pro-

gramme

• One person to ask for materials and collect them

• One person to ask for offers for printing

• One person to make the layout and communi-

cate with the printing house

• One person to organise the distribution of the

MP and the sales of it

• 4 - 8 persons to sell the MP during the event


NEEDED EQUIPMENT

• Content plan

• Media information for the MP

• Distribution plan

• Sales plan to sponsors, sales presentation

• Technical specifications





5. Media5. Media5. Media5. Media



MediaMediaMediaMedia



Media Media Media Media

IFF owns all the rights for TV and Internet-TV,

excluding the domestic rights, therefore it is very

important to start the negotiations early with IFF

to define how the production will be arranged. IFF

will take care of the coordination of international

sales and distribution, based on what has been

agreed between the LOC and IFF.

The guidelines given in this document outline the

tasks needed to be performed and serves as a

reminder list, so it is for each organiser to plan

and estimate how many persons are needed to

provide the required media services. It is advisable

that every organiser has their own Press chief, that

is responsible for the Media services during the

event.

The rapid continuous change of the media struc-

ture, and the fact that Floorball has a large social

media presence, means that these channels

should also be covered by the organiser. Social

media makes it possible to make closer and faster

communication with the Floorball population,

with immediate reporting of results and com-

ments.

The local needs are usually very important

when planning the Media Accreditation form

and each organisation should plan their own

form, keeping in mind what kind of infor-

mation (based on the IFF model) is actually

needed to perform a good job.

Make sure that the accredited media receives

all updated information (invitations, notices

and press releases etc.) during the champion-

ships. Use a variety of channels to distribute

the message (email, sms, social media, invita-

tions etc.).

All the statistical data from previous IFF Events

can be found on the IFF web page (under IFF

Events), including the rankings, All-Star teams

and player statistics. Make sure that the media

know where they can find information like this.

In order to evaluate the level of the Media

coverage for each event, the LOC should col-

lect data on the visibility of the event in both

TV, web pages, social media and in the written

press and provide this to the IFF after the

event.

Whether your event is big or small,

without media coverage it will be

invisible. You need to generate as

much interest in the event as pos-

sible, using all the different media

channels which are now available.

From TV to online live streaming,

from newspapers to social media there is a vast array of ways that you can promote

your event. A detailed and clear media plan is key to ensuring that your event is seen

and that you effectively use all the media resources available to you.



Media AccreditationMedia AccreditationMedia AccreditationMedia Accreditation All request for media accreditation are sub-

ject to approval by the local organiser. Ac-

creditations are, in general, granted to pro-

fessional and working media who are as-

signed by their editor to professionally cov-

er the event.

Floorball is still in a stage where there are a

lot of Floorball-related freelance journalists,

who are the only ones who will report from

the events from certain countries. This has

to be taken into consideration when the

media is accredited.

MEDIA ACCREDITATION FORM

As a guide, the media accreditation form should

include:

• Personal information:

◊ Name (First name, Last Name)

◊ Gender

◊ E-mail

◊ Phone number (mobile/office)

◊ Information on AIPS/Press card (nr/

admitted by) or National Association

name etc.

◊ Freelance journalists might have to sub-

mit written confirmation from the editor

of the media outlet that has assigned

the freelancer to the Floorball event.

◊ Photo

• Organisation/Media information

◊ Organisation/Media name

◊ Organisation address & Country

◊ Organisation website/social media

◊ Contact person (First name, Last name,

function, contact email and phone)

• Organisation Type/Your Function

◊ Journalist (Newspapers, Magazines,

Agency)

◊ Photographer

◊ Web Media – Journalist only

◊ Web Media – Photographer only

◊ Web Media – both Journalist & Photog-

rapher

◊ TV-Commentator

◊ TV-Reporter

◊ TV-Technical staff

◊ TV-Production

◊ Radio

• Requests for media services needed

◊ Working seat at the media tribune

◊ Internet service (if not provided by the

LOC)

◊ Telephone line/FTP for Radio transmis-

sions

◊ Possible hotel options, local conditions

(electricity etc.)

• Deadline for submission of the Media Accred-

itation

• Special Requests/Comment

• LOC Media Contact person information

• Journalists working for TV, internet-TV and radio

shall submit their accreditations through the local

organiser, but for the major IFF events, the IFF

needs a list of the media accreditations in advance

of the start of the event.

• All accredited media shall have free access to cover

most team practices and all games. The accredited

media shall have access to the media centre, the

media tribune (press box), the mixed-zone area

and the press conference room. Photographers will

also be given access to the marked photo zones

around the rink.

• If the number of reporters exceeds the number of

seats in the media tribune, or if an unusual number

of media is expected to the mixed zone or to the

press conference room(s), the organisers have the

right to make special priority arrangements.

• The LOC is responsible for the Media Accreditation.

The LOC shall also make a list of suitable, well-

located hotels for the Media in connection to the

venues.

• In general, 1-2 credentials per media outlet will be

approved. For national news agencies & national

daily newspapers the general limit is 3-4 and for

major regional newspapers & major daily sports

papers it is usually 3. Considerations will be given

to special requests.



Media AccreditationMedia AccreditationMedia AccreditationMedia Accreditation TASKS AND DUTIES

Before the Event

• Plan the Media Accreditation Form and when

the Media Accreditation will start. The Media

Accreditation process should start at least 3

months before Final rounds and at least one

month before the qualifications. The LOC can

use different deadlines for different media

types

• The LOC organisers reserve the right to ap-

prove or deny Media accreditation applications,

but should keep in mind the general need of a

broad news feed to all concerned countries

• The completion of the application form does

not guarantee accreditation. Plan how to con-

firm the status of the applications and provide

details of how and when media accreditations

can be collected for the event

• Plan the seating in the press centre based on

the accreditation criteria

• Send a list of accredited media to IFF

During the Event

• Guide the media to the accreditation office for

accreditation

• Be prepared that there might be late accredita-

tion requests & decide how to handle these

• After accreditation, welcome the media in the

press centre and distribute the Press Kit

ACCREDITATION APPROVAL CRITERIA

TO IFF EVENTS

For IFF Events the application forms for media ac-

creditation are distributed by the LOC to the Nation-

al Floorball Associations and the following type of

media (listed in order of priority):

1. National news agencies (Example: Reuters, AP, CP,

DPA, Tass, STT, TT)

2. National daily newspapers (Example: Die Welt,

Aftonbladet, Helsingin Sanomat)

3. Major regional daily newspapers (Example: Göte-

borgs-Posten, Baseler Zeitung, The Toronto Star)

4. Major daily or weekly sport papers (Example:

Sport- Express, LÉquipe, Sports Illustrated)

5. Major weekly magazines (Example: Der Spiegel,

Newsweek)

6. Major sport or Floorball websites (Example:

ESPN.com, Innebandymagazinet, Unihockey-portal,

Sport-Live.net, Pääkallo, Floorbal.cz, Unihockey.ch

etc.)

7. Other Magazines (economic, lifestyle, fashion)

FREELANCE JOURNALISTS /

FLOORBALL MEDIA

It is difficult to control the validity of the increas-

ing number of applications from freelance jour-

nalists, so in addition to the accreditation applica-

tion, a freelance journalist might need to submit

the following (or some of the following) to the

responsible person at the LOC and national asso-

ciation:

1. Copy of a valid press card from a relevant press

association (AIPS, national press association, na-

tional sport press association or National Floorball

Association)

2. List of media outlets that the freelancer will

provide with stories, reports

3. Written confirmation from the editor of the

media outlet that has assigned the freelancer to

the IFF event

THINGS TO OBSERVE FOR ACCREDITED MEDIA

The press centre, media tribune, mixed zones and

the press conference rooms are areas for working

press only and the officials associated with the me-

dia relations and media services.

These are designated areas for working press and

must be respected as such. Therefore the following

rules are to be observed:

• Wearing national team jerseys or any excessive

fan apparel in those designated working areas for

media is considered as improper, and accredited

journalists who do this will be asked to remove

the apparel

• Excessive cheering and ´fan behaviour´ in the

media tribune, photographers zone and press

centre will be strongly reprimanded as it is con-

sidered unprofessional, and is disturbing for

working media

• Accredited journalists are not allowed to ask

players for autographs at any time in any of the

above mentioned designated media working

areas

• Accredited journalists are not allowed to switch

accreditation passes with representatives of other

media outlets in order to get unauthorised access

A breach of these rules may result in the media ac-

creditation being revoked.



Media AccreditationMedia AccreditationMedia AccreditationMedia Accreditation

TIMELINE

Task Done

4 to

12

mo

nth

s

Plan the Media spaces in the Arena

Ensure there is enough space for all accredited journal-

ists

Plan the Media Accreditation Form and the deadlines

Confirm with IFF about TV or Internet-TV production

Secure Internet connections

6 –

8

week

s

Plan the welcoming of the Media

Befo

re

start

Educate the volunteers in a briefing meeting

Open the media centre as soon as the first teams start

training

Responsibility

Deadline

NEEDED RESOURCES

• One person who is responsible for the Media

Accreditation

• One person making the Media Accreditation

Form

• One person collecting the data & submitting

the Media Accreditation approvals

• Sufficient persons in the press centre to wel-

come media


NEEDED EQUIPMENT

• Online Media Accreditation form or email

registration process






Press KitPress KitPress KitPress Kit

TASKS AND DUTIES

Before the Event

• Prepare the layout and the topics for the Press Kit

• Decide who is responsible for the Press Kit and who is

going to write which parts of it

• Collect the information about press facilities in the

venues, press conferences, venue maps, contact infor-

mation, etc.

• Decide about the deadlines

• Arrange the printing of the Press Kit

During the Event

• Distribute the Press Kit when the media collect their

accreditation

• Have the Press Kit and match programme available in

the Press centres and press rooms

For each IFF event a Press Kit prepared with

information for the accredited press about

the event is recommended.

The Press Kit shall include the Event Match

Programme and other general information

about the tournament, teams and players

etc. It should also include information which

is specifically for the media, such about when possible event press conferences are held,

the invitations with press advisory, and information about possible post-game press

conferences and/or mixed zone interviews.

Details about the press centre, press conference room, media stands, mixed zone &

photographer´s zones, as well as computer and internet connections shall be informed

in the Press Kit. Remember to also have details of other press services available and the

LOC Press contacts.

Daily Bulletins can be prepared with relevant in-

formation about the match results, statistics &

daily programme.

PRESS KIT CONTENT

• Information about the teams

• Information about the tournament

• Information about available Press services

• Contact information for Media Hosts and

technical support

• Information about Internet access and pos-

sible costs

• Venue Map, Access zones

• Match Programme

• Press Conference Invitations

• Information about post-game press con-

ferences and mixed zone interviews

• Information about All Star selection and

MVP selection and the nomination forms

• Information about Daily Bulletins

• Other valuable information about the

Event and host city for the accredited Press

• Statistics from previous IFF Events

• Information about TV and Internet-TV

• Teams´ training schedules and guidelines

concerning interviews

• Information on available news from the

event produced by organiser



TASKS AND DUTIES - DAILY BULLETIN

Before the Event

• Decide if you will produce Daily Bulletins or

share daily Event information with other means

• Plan the distribution of the Daily Bulletin

During the Event

• Decide who is in charge of sharing Event high-

lights

• Distribute the event information, for example, at

the press centres, press rooms, information

desks, VIP, team boxes, the event hotel recep-

tions (team hotels, press hotels, IFF hotels, guest

hotels) and/or via screens/e-mails/newsletters

Press KitPress KitPress KitPress Kit ALL STAR TEAM SELECTION

• Accredited media (and possibly team coach-

es) shall have the possibility to vote for the

All Star team

• The All Star team is usually published during

the 2nd intermission of the Final

• At adult WFCs the MVP is also elected (IFF

responsible for the process)

• All Star team and MVP rewards shall be made

ready during the second intermission and the

players (usually) receive the prizes after the

Final match.

TASKS AND DUTIES - ALL STAR TEAM

Before the Event

• Decide how the accredited media shall vote for

the All Star team in cooperation with the IFF

• Decide when to publish the All Star Team

(usually at second intermission)

• At Adult WFCs a MVP is elected, IFF is in charge

of the process keeping the LOC informed and is

usually only published after the final

During the Event

• Collect the All Star team voting results and

share the information with the IFF. IFF to share

MVP voting results at Adult WFCs.

• Announce and Publish the All Star team and

possible MVP on the web page, social media

etc.



Press KitPress KitPress KitPress Kit

TIMELINE


4 to

12

mo

nth

s

Recruit persons to plan the Press Kit content and to

prepare the material

2-6

week

s

Decide the All Star team selection process in coopera-

tion with the IFF

Finalise & print the Press Kit

Befo

re

start

Distribute the Press Kit in selected places

NEEDED RESOURCES

• One person (+ assistants) who is in charge of

collecting all the information for the Press Kit


NEEDED EQUIPMENT

• Computers with suitable layout programs

• All information to be included

• Printers






Media HostsMedia HostsMedia HostsMedia Hosts

TASKS AND DUTIES

• To welcome the accredited Media in the Press

Centre

• Distribute the Press Kit to the accredited Media

• Be responsible for the contact between the media

and teams, LOC & IFF

• Shall act as a positive ´trouble-shooter´ between

the media needs and the running of the competi-

tion

• Responsible for the functioning of the Press

stands

• Plan and host the Press Conferences

• Escort the players and coaches to the post-game

Press conferences

• Coordinate pre-requested interviews in the mixed

zone

• Organise and receive interview requests in the

mixed zone

PLAYER INTERVIEWS

Reserved interviews in the Mixed zone

• Accredited media can ask for certain players

for post-match interviews in the mixed zone

• Media hosts can ask the accredited media in

the press tribune/mixed zone who they want

to interview in the mixed zone

• Media hosts can help in coordinating the

interviews in the mixed zone

Press conferences

• The best players of the match and coaches

can automatically attend the post match

press conference if so decided by the LOC

• Media hosts can escort the players to the

press conference from the field right after the

match.

NEEDED NUMBER OF MEDIA HOSTS

The size of the event and the number of accredited journalists, as well as the stage of the event (group

match or Play-offs), effects the number of media hosts needed.

In general it is recommended that there is at least one media host available in each of the following are-

as:

• Press facilities/Press centre

• Mixed zone at the end of the matches and after the matches

• To host post-game press conferences

• To escort players & coaches to the post-game press conferences

The media hosts are needed in order to serve the accredited media during the IFF

events. The amount of needed hosts depends on the event in question and the amount

of expected press persons and planned press services, press conferences etc.

It is very important that the accredited press receives the assistance and tools needed during the event in

order to communicate the event outwards. The level of service received by the accredited media affects the

image of the event and therefore the task of the media hosts is to secure that everything runs smoothly in

the press facilities at the IFF events.

The media hosts are the link between the media and the event, ensuring a smooth co-operation between

the media and the whole event resulting in a lot of positive media visibility. Good language skills (English is

mandatory) are essential for the Media hosts in order to be able to help the media from different countries.



Media HostsMedia HostsMedia HostsMedia Hosts

TIMELINE


4 to

12

mo

nth

s

Plan and divide the tasks

Recruit persons for media hosts and plan their duties

4-6

week

s Secure that you have enough volunteers to act as

Media Hosts

Briefing meeting with work list and daily schedule

Befo

re

start

Check that everything works in the press stand, press

room and press conference rooms

NEEDED RESOURCES

• At least one Media host in the Press Centre

• One media host to see to it that everything

in the Press stands work

• One media host responsible for the Press

Conferences

• One media host to escort the players and

coaches to the post-game Press conferences

• One media host to organise and receive in-

terview requests in the mixed zone


NEEDED EQUIPMENT

• Everything needed in the Press centre (more details in the Press Centre section - p.11)

• Mobile phones/walkie talkies






Mixed ZoneMixed ZoneMixed ZoneMixed Zone

TASKS AND DUTIES

Before the Event

• Plan the Mixed Zone area and how the players &

media are directed through it after the matches

• Plan the work tasks of the media hosts in the mixed

zone and the communication with the venue staff

• Mark the Mixed Zone and plan where you need staff

in order to secure the access to the area

• Add information to the Press Kit about the Mixed

Zone, place and availability of players & coaches and

media hosts

• Inform the teams about the Mixed Zone and how

important it is for the players to exit the field as

soon as possible after the end of the match via the

Mixed Zone

• Stress the importance to the teams of cooperating

with the media and players giving interviews when

requested, when passing through the mixed zone

During the Event

• Consider having a media host assisting the press in

the mixed zone after the matches

• Media host in the mixed zone collects the interview

requests and informs the team of the wanted players

• Staff to secure the accredited press access and give

guidance

• At every opportunity, remind the teams of the im-

portance of the Mixed Zone

• Monitor how the Mixed Zone works and make

changes if necessary

Each Event venue shall have a mixed zone, be-

tween the playing field and the dressing rooms,

where accredited press can interview the players after a match.

Each mixed zone should be easily accessible from the dressing rooms, the media work-

ing areas and the media tribune. Players and coaches shall be available in the mixed

zone area directly after the conclusion of the post-game ceremonies.

In major IFF Events media hosts can take requests from the media for interviews of play-

ers and coaches and inform the venue staff of the players wanted in the mixed zone for

interviews. Rights-holders (TV and Radio) have a priority to the interviews in the mixed

zone area and may, with prior permission, interview players on the field directly after the

match or immediately after they have left the field.

FLASH INTERVIEWS

• The IFF recommends that teams par-

ticipate in flash interviews after the

first and second period, if so request-

ed by the TV or radio broadcaster

• The maximum time for a flash inter-

view is usually 60 seconds (max. two

representatives per team)

• The interview will usually take place in

an area between the playing field and

the dressing rooms (eg. mixed zone)

POST-PRACTICE INTERVIEWS

• All interviews requested after practice

shall be forwarded to the team guide

or team´s media officer

• Coaching staff and media officers are

entitled to limit ´game day´ post-

practice interviews to 10 minutes

• The general media access period after

non-game day practices should be 15

minutes

• Interview requests for other occasions

during the event shall be addressed

the team media officer or team guide



Press Centre Press Centre Press Centre Press Centre

TASKS AND DUTIES

Before the Event

• Make an evaluation of how many accredited Media

persons will attend the Event and decide where the

Press Centre shall be

• Plan enough working places with electricity and

internet access points for the accredited press

• Plan the seating system for the accredited press

• Decide upon the internet connections for the Press

Centre. There needs to be effective internet con-

nections for the working journalists.

• If decided that the accredited press has to pay a

nominal cost for the use of the internet connection,

this should be informed in all communication to

accredited press

• There needs to be a printer in the Press centre

• Plan the catering for the Press centre

• Decide upon who shall be the media host(s) in

the Press Centre

• Decide upon how to distribute the Press kit and

possible Daily bulletins in the Press Centre and

organise a few electricity adapters for journal-

ists coming from abroad

During the Event

• Have all the needed information and assistance

always available in the Press Centre

Each IFF Event venue shall have a Press Centre, which functions as a media working area

with desks, chairs, high-speed internet connection and an area where refreshments are

provided.

The Press Centre should give easy access to and from other media-related facilities such

as the media tribune, mixed zone, press conference room and toilet facilities. The press

centre shall be open from the first training day and during the event it should be open

at least 1.5 hours before the start of the first match of the day and close no earlier than

1.5 hours after the end of the last match of the day.

The Press Centre must offer enough seats with working conditions for all of the accred-

ited press. Copies of the Press Kit should be available in the centre and English-speaking

staff to assist with any media requests.

PRESS CENTRE

• Desks & chairs for working journal-

ists

• Electricity sockets at desk

• General Computers and Printers

• High-speed internet connection

• Match Programmes

• Results & Statistics

• Daily Bulletins

• Catering

• TV screen(s)

• Copying machine



Press CentrePress CentrePress CentrePress Centre

TIMELINE


4 to

12

mo

nth

s

Plan the Press Centre according to the amount of

accredited journalists

Order the internet connections and other equipment

(printers, power cables etc)

6 w

eek

s

Make sure that the Internet connections are efficient

enough

Finalise the Press centre design and confirm the nec-

essary catering

B

efo

re

start

Check that all the computers and printers work

Have all material available in the Press centre



NEEDED RESOURCES

• One person in charge of the Press Centre and

deciding about the place and design

• One media host always ready to assist the

journalists in the Press centre and who sees

to it that all materials (press conference invi-

tations, match programme, daily bulletins,

refreshments etc.) are always available


NEEDED EQUIPMENT

• Enough working places, tables & chairs with

internet connections & power

• High-speed internet connections

• Printer & copying machine

• Refreshments - drinks & snacks

• Press Kit

• Spare electricity adapters




Press Stands Press Stands Press Stands Press Stands

TASKS AND DUTIES

Before the Event

• Plan the best place for TV cameras and com-

mentary positions

• Plan the Media Tribune in the venue and mark

the reserved seats

• Plan the TV and Radio commentary stands

• Check the electricity and Internet access in the

Press seats

During the Event

• Distribute the match info & line-ups to the

Press in the Media Tribune

• Have quick-access technical support (electricity

and telecommunication) availability during the

entire event

Each IFF Event venue shall have a press stand in a central position in the main

grandstand that offers working conditions for accredited journalists.

The writing journalists should have

reserved seats with desks including

electricity/internet access. The media

tribune must be marked, well-lit and

provide easy access to the media

working area and the mixed zone. The

media tribune at each venue must in-

clude separate areas for TV and radio

broadcasters, commentators, the writ-

ten press and TV observers.



Press StandsPress StandsPress StandsPress Stands

TIMELINE


4 to

12

mo

nth

s

Plan the Media tribune/commentator seats/TV cam-

era placements

Recruit persons who are responsible for the Media

tribune and providing the line-ups during the Event

6 w

eek

s

Confirm internet connections and power supply in

the Media tribune

Befo

re

start

Mark the media seats in the arena

Check the internet/electricity connections

NEEDED RESOURCES

• One person who is in charge of planning the

set-up and seating allocation in the Press

Stand

• One person who is responsible for the media

tribune during the event and provides the

match info before each game


NEEDED EQUIPMENT

• Enough seats and desks with electricity and

internet connections for writing journalists

• Enough commentary positions






Press ConferencesPress ConferencesPress ConferencesPress Conferences Each IFF event venue shall have at least one press conference room which is large

enough to accommodate the event media as well as providing a good space for the

speaker, interviewees and interpreters.

During the IFF events there can be different kinds of Press Conferences organised -

those which are specific to the event, such as post-game press conferences, or those

for releasing other news, such as after an IFF General Assembly. The local organisers

can decide if they want to organise post-game press conferences and if they will be

after all games or only the medal matches.

Information on post-game press conferences should be clearly communicated to the

teams. Other Press Conferences should be planned and invited in good time before

the event.

PRESS CONFERENCES GENERAL INFORMATION

• Clearly state a good reason for holding a press conference: the news you are going to reveal has not

been covered yet, or there is an emergency, or an important new issue. Decide what message you

want to deliver

• Plan the major Press Conferences well in advance of the Event and inform and invite all of the accred-

ited journalists

• Set the date and time of the Press Conference, taking into account the tournament phase, the number

of journalists at the event and the competing news events already scheduled

• Prepare the speaker(s) to deliver your message. It is good to have only one or two speakers during the

Press Conference so people don´t talk on top of each other or mix the message. The speaker(s) should

be experienced in the subject so they will be able to respond to questions after the statement

• Rehearse with the speaker(s) to make statements brief and clear & usually no longer than 10 minutes

• Often the reporters will want to interview the speaker. Let the press know that the speaker is available

after the press conference. Prepare your speaker with 30-second answers for radio or TV, and quota-

ble simple messages for print reporters

• The running order for interviews after the press conference is TV, radio and writing journalists

More information about Post-game Press Conferences is found on page 17.



TASKS AND DUTIES

Before the Event

• Prepare the topics, the speakers and media host

(moderator) for the Press Conference. Decide

what other languages than English are used. If

needed, reserve interpreters

• Work out the location of the press conference.

Find an appropriate place that is convenient and

has the needed facilities. Prepare a good light-

ing and PA system - especially taking into con-

sideration the needs of TV broadcasts

• Invite the media by sending a Press Conference

advisory to appropriate media in good time

before the Press Conference (1-2 weeks). Follow

up with a phone call 1-2 days before the Press

Conference to make sure that the most im-

portant media have received the advisory

• Invite guests. Make phone calls and send written

invitations to guests you want to have at the

Press Conference

• Prepare background materials and visual aids

(charts, pictures, banners etc.) with IFF & LOC

sponsors. Reporters and guests often wish to

have a press release with written statements

During the Press Conference

• Be ready to welcome media representatives and

guests at least 15 minutes before the beginning

of the conference and give them the back-

ground material

• The Media host welcomes everyone and briefly

introduces the speaker(s).

• The statements shouldn´t be longer than 10-15

minutes

• After the speakers are finished, the media host

asks for questions

• Good visual aids make the story more interest-

ing so be creative

• The Media host gives the journalists the possi-

bility to ask questions

• The Media host chooses the appropriate time to

end the press conference. Thank everyone for

coming and offer additional information.

• Inform the journalists if there are opportunities

for one-on-one interviews

10 steps for a Successful Press Conference

1. Plan ahead. At least two weeks before the

event, the details of the press conference

should be settled. Discuss what you want to

do and how you want to do it.

2. Tell your group about your ideas, get your

member´s ideas and decide on the message

you want to get out

3. Prepare props, posters, banners with IFF, LOC

& event sponsors, as well as information for

the press kit

4. Organise a list of reporters (in connection to

the media accreditation) you plan to contact

and inform about the conference

5. Write a news advisory

6. Write the statement to be made at the con-

ference

7. Finalise all details. Publish a press release

8. Call reporters to remind them about tomor-

row´s press conference

9. On the day of the conference, arrive early to

preprae speakers, organise materials etc.

10. After the conference is over, mail copies of

your press release & statements to any re-

porters who didn´t attend

Press ConferencesPress ConferencesPress ConferencesPress Conferences



TASKS AND DUTIES

Before the Event

• Plan how many post-game Press Conferences you

will organise

• Work out the location of the press conferences.

Find an appropriate place that is convenient and

has the needed space and facilities

• Ensure the teams are well-advised of all press con-

ference procedures and their responsibilities

During the match

• The Media hosts prepare the press conference

room

• The lead Media host watches the match and pre-

pares a few questions to begin the press confer-

ence with

During the press conference

• The lead Media host presents the team representa-

tives and asks the planned questions

• The lead Media host gives the journalists the pos-

sibility to ask questions.

• The lead Media host ends the official Press Confer-

ence

After the Press Conference

• After the official Press Conference the journalists

will be given the opportunity to interview the play-

ers/coaches/speakers

WFC POST-GAME PRESS

CONFERENCE TIPS

• A Press Conference with both head coaches

and the best players/captains of each team

should preferably take place after each game

(in Adults WFC) in the press conference

room no later than 15 minutes after the con-

clusion of the game

• The Press Conference will last 10-15 minutes

and will be hosted in English

• The Media hosts will escort both coaches

and appointed players from the dressing

room to the press conference room

• Translation into English will be provided as

mandatory and also translations to other

languages will be provided depending on

the interest level and interpretation availabil-

ity. Use of the team guides are recommend-

ed here

• Upon special request, a player can be added

to the post game press conference (if so

decided by LOC), and the media hosts are

responsible for contacting the requested

player/s

PostPostPostPost----gamegamegamegame Press ConferencesPress ConferencesPress ConferencesPress Conferences



Press ConferencesPress ConferencesPress ConferencesPress Conferences

TIMELINE


4 to

12

mo

nth

s

Plan the amount of Press Conferences & their content

Send invitations

Plan the placement of the Press conferences in the ven-

ue (take the TV requirements into consideration)

Recruit persons to prepare the press releases and news

Recruit persons who go to field level and escort the

coaches and best players to the press conference room

6

week

s

Plan who shall be Media hosts and Speaker if needed

during the Conference

Befo

re

start

Prepare the Press Conference room

Advise teams of press conference responsibilities

NEEDED RESOURCES

Press Conference crew (one person can have

several responsibilities)

• One person who is in charge of the press con-

ference event as a whole, delegating the re-

sponsibilities and planning the materials needed

as well as the press conference room

• Speaker(s) or Players/Coaches for the press con-

ference

• 1-2 persons who goes to field level and escort

the coaches and best players/captains to the

press conference room.


NEEDED EQUIPMENT

• Good lighting (for photographers & TV)

• Sound system

• Computer/Projector/Screen etc.

• Tables & chairs for the Speaker(s)

• Background materials/visual aids with IFF, LOC

& Event sponsor logos

• Catering

• Video recording from the press conferences to

be published on the official web pages






PhotographersPhotographersPhotographersPhotographers

TASKS AND DUTIES

Before the Event

• Plan the photographer zones in the arena con-

sidering access and the photo angles

• Test the movement of the photographers in

relation to TV, commercials and spectators.

Photographers may not stand between the

commercials and the playing field, and should

not have access to the area behind the team

benches during play

• Plan the photographers working area (press

centre) and make sure that there is a high

speed Internet connection which is efficient

enough to send large files. Inform about possi-

ble internet costs in advance

• Plan the guidelines for the photographers that

will be added to the press kit with information

about access zones, internet etc.

• Mark the routes & zones for the photographers

• Check the arena lighting and the lighting in the

mixed zone and press conference rooms

During the Event

• During the first days of the event, discuss with

the photographers about their working condi-

tions and if there is a need to make adjust-

ments.

• Have all the needed information and assistance

available in the photographer´s working area

• For all ceremonies provide the details concern-

ing photographers, such as court access for cup

presentations, preferably no later than the

morning of the same day as the ceremony

Each event venue shall provide a working area for accredited photographers with ade-

quate desks, power supply & high speed internet connections. The photographers’

working area may be combined with the press centre or may be separate, but should

provide easy access to the mixed zone and photographer zones around the rink.

Where possible, the photo zones should allow photos to be taken from both ends and

some part of the long sides of the arena during the match and allow easy access around

the rink, without having to leave the playing field level. The photographers shall also

have access to post-game press conferences and the mixed zone. Many journalists work

as both photographers and reporters, which needs to be taken into account when plan-

ning the accreditation and access zones. PHOTOGRAPHER ZONE

• Photo zones shall be clearly marked & give the

possibility to take match photos from different

sides of the field

• The size of the photo zones has to be in line with

the number of accredited photographers, and

must be planned in relation to spectators, TV and

commercials

• A venue map with photographer access zones

shall be included in the press kit, and only pho-

tographers with a designated photo-vest can

enter the photographer zone

• If possible (and safe) some chairs can be provid-

ed in the photo zones

• Photographers are not allowed to enter the field

of play during or after the match, unless advised

by the organisers (eg. to a specific on-court pho-

to zone for medal presentations)

RECOMMENDATIONS

• The colour of the photo vest should preferably

be black or another dark colour - it looks much

better on television than bright colours

• During the event, try to only once change the

rules that concern the photographers

• The movement of the photographers during play

should be kept to a minimum and not pass in

front of TV cameras or sponsor commercials



PhotographersPhotographersPhotographersPhotographers

TIMELINE

Task Done

4 to

12

mo

nth

s

Recruit persons who are in charge of the photo

zones and to plan the access routes after you have

designated the TV camera & commercial positions

6 w

eek

s Make sure the internet connections are efficient

enough for sending photos

Befo

re

start

Finalise all the photographer´s access areas, test the

routes and lighting

Responsibility

Deadline

NEEDED RESOURCES

• One person who is in charge of the photo

zones, planning the placement of the zones

and the routes to/from the mixed zone, me-

dia stand and press centre

• Staff to secure the entrances to the photogra-

pher´s zone and guiding the photographers


NEEDED EQUIPMENT

• Secure enough lighting in the arenas

• Movement map for the photographers

• Media kits for photographers

• Information of all ceremonies to the photog-

raphers

• Photo-vests for the photographers

• Catering options for the photographers (if

working in a separate facility)






Television Production Television Production Television Production Television Production The TV broadcasts from the event are always handled in co-

operation between the LOC and the IFF, since the IFF

owns all TV rights and has the connections to the nation-

al broadcasters and satellite transmission companies.

It is important to start the TV discussions well in advance

of the Event. It is also advisable to coordinate the plan-

ning of the TV production with the Internet-TV & match

video production people, to coordinate the placement of

the cameras and the distribution of the produced signals.

TASKS AND DUTIES

Preparing for the Event

• Contact IFF and agree on how the TV and Internet-

TV negotiations shall be handled

• Contact local TV stations or a national sports cha-

nel in your country. This should be done at least 12

-18 months in advance of the event

• Ask for their interest to act as a host broadcaster of

the event and ask for an offer for production costs

and their interest in broadcasting the event locally.

IFF needs to have an International signal based on

the need of the takers

• Agree with IFF about the timetable for sending the

offer to the foreign TV broadcasters. It is important

to get a production price from the TV Production

Company (TPC) well in advance, in order to be able

to secure production from the event

• IFF will, based on these discussions, make an offer

to the TV´s that usually broadcast Floorball asking

for their interest and simultaneously discussing

with Eurosport.

• When an agreement has been made with the TPC,

a venue check has to be done of the event venue,

planning the camera positions, lighting, studios

and interview space, electricity, parking for an OB-

van and satellite bus, camera cabling etc

• Separately a plan for TV cameras positions shall be

made, since this might affect the ticket sales

through blocking of seats for TV cameras

• LOC will make the proposal of the match schedule

based on the local spectators and TV needs. It is

important to have the TV-matches agreed as soon

as possible & IFF makes the final decision

• IFF arrange the up-link and the satellite segment

for the transmission of the TV signal abroad to the

takers and order this service

• Agree upon what space, both inside and out-

side, the TPC needs and what has to be built

in the arena. The build-up schedule has to be

agreed separately

• Agree on what services the TV needs - com-

mentary positions and equipment, internet

connections, parking spaces, electrical power

and cabling in the venue etc

• Agree on the graphic elements of the produc-

tion - IFF &/or event logo

• Discuss with IFF about the possibility of plac-

ing commercials in the production

• Agree upon the length of the intermissions in

the TV matches, the possible use of power-

breaks and how this is communicated to the

referees and teams

• Agree upon the accreditations the TV will

need and if some additional match tickets are

also needed for the TV Company

• Plan and agree with the TPC where the TV-

studio will be and what implications that has

on the lighting in the venue

• Inform the TV takers about the ceremonies &

the duration of games, including possible

power breaks and intermission lengths

• Discuss the flooring, ball and commercial set-

up with the TPC

• If there is both a national & international TV

signal, it is important to agree what goes out

to the international feed (eg. interviews in the

local language)

• Ask the host broadcaster if they are interested

in broadcasting the non-TV matches on their

internet TV, to reach a wider audience

• Assign a contact person, who will assist the TV

with their problems



Television Production Television Production Television Production Television Production TV PRODUCTION CHECK LIST

• Production offer from the TPC

• Number of matches that will be televised in

the organising country

• TV Camera set-up/Seating plan

• Production time table

• Needed equipment in the venue

• Technical need for the TPC

• TV Compound placement

• Confirm graphic elements

• Internet connections

• TV-studio and commentary positions

• Use of TV-signal in the venue (eg. Jumbotron)

• Player interviews

• With the TPC plan the run-down for each

match and distribute it to all takers

TASKS AND DUTIES

Before the Event

• Check that the needed installations for TV cameras

are in place and that they do not cover any extra

spectator seats

• Arrange the needed equipment for the TV Studios,

commentary positions and TV cameras

• Arrange the needed accreditations and tickets for

the TPC

• Inform the Teams in the technical meeting of differ-

ences in TV matches, like power-breaks, intermission

times, match re-start procedures

TV-matches during the Event

• Arrange a run-through meeting with the TPC at the

start of the event, where you agree upon the run-

down of the TV matches. Agree upon what inter-

views are being made and what is being broadcast.

• Provide the TV takers with match info and team line-

ups

• Ensure that the majority of spectators is in the view

of the main TV camera

• Check that the TPC has a clear signal with the match

secretariat & referees on when to start/re-start the

match

• Inform the teams, media, photographers & match

secretary about any changes in movements in the

venue or other irregularities due to TV productions

(eg. Penalty shots at one end)

• Evaluate after each day if there are issues for the TPC

or vice versa

After the Event:

• Collect the viewer and visitor statistics and share

them with the IFF

• Provide IFF with copies of all the produced matches

TV CAMERA POSITIONS

• The main TV cameras shall be lo-

cated at the same side as the

match secretariat & team benches

• TV cameras shall be situated so

that they do not cause any disturb-

ance or danger for the participants.



TV ProductionTV ProductionTV ProductionTV Production

TIMELINE


12

to 1

8 m

on

ths

Recruit persons responsible for co-operation with the

TV and IFF

Plan layout of TV Cameras, TV schedule, Technical

requirements

Recruit persons to take care of the practical planning of

the venue

3

week

s

Confirm satellite order


Befo

re

start

Build TV stands, studio and commentary positions

Confirm & distribute run-down

NEEDED RESOURCES

TV Negotiations and set-up

• One person responsible for co-operation with

the TV and IFF

• One person to take care of the practical plan-

ning of the venue

TV Match

• One person in the match secretary who acts

as a link with the director of the production

• One person who provides the match info,

including run-down and line-ups to the TV

takers


NEEDED EQUIPMENT

• Stands for TV cameras and studio/

commentary positions

• Equipment for studio & commentary posi-

tions

• TV-monitors for the commentary positions

• Internet for the studio and commentary posi-

tions

• Graphic elements for TV production






InternetInternetInternetInternet----TV & Match TV & Match TV & Match TV & Match Video Video Video Video

TASKS AND DUTIES

Before the Event

• Contact the IFF as early as possible to discuss the

way to organise the Internet-TV production

• If you have TV coverage, inform the TV production

company about the Internet-TV plans and co-

ordinate the distribution of the signal. Will the TV

production company also do the non-TV games or

will there be a separate production team?

• Agree upon the level of production, how many

cameras and the way to provide for the needs of

the coaches/referees (two main cameras - one

close for the spectators and one overview for

coaches and referees)

• Co-ordinate the camera positions with the TV pro-

duction company

• Build a timetable for the production and plan the

working space for the Internet-TV crew and the

streaming facilities in the venue

• If the LOC has a co-operation with a provider of

Internet stream, discuss this with IFF before agree-

ing on the contract

• Check with the production company and ensure

that you order sufficient internet services for

During major IFF events, there is an increasing

number of matches shown on TV, however,

Floorball still relies heavily on the live coverage

that we offer via the internet. This live coverage

is an ideal way to provide service for all Floorball countries, not just those participating in

the Event, and opens up Floorball to the world.

Whether providing live coverage of matches or not, it is the responsibility of the organiser

to video the matches and provide copies to the participating teams. These are to be given

free of charge to each team in the match and other teams can purchase them at a price

set by the organiser. The organiser should decide how the match videos will be handled

(USB, ftp server etc) and inform the teams. Additionally, there is usually a need of having

videos for referees as well.

streaming

• Inform well in advance where and how the

Internet-TV will be visible and how the teams

can order and receive the taped matches

• Plan the placement of the Internet-TV pro-

duction team and their equipment

• Give the IFF production guidelines to the In-

ternet-TV team

• Test the stream settings and the stream quali-

ty at least 48hrs before the start of the event.

During the Event

• Make sure that the teams are receiving their

match videos as organised

• Communicate any problems with the internet

-TV to the IFF immediately so that solutions

can be found as soon as possible

• Communicate any changes to the schedule to

the production team immediately

After the Event

• Give copies (in best quality possible) of all of

the matches and any highlight videos to the

IFF on an external memory drive.

Photo: Fabian Trees 2011



InternetInternetInternetInternet----TV & TV & TV & TV & Match Video Match Video Match Video Match Video

INTERNET-TV PRODUCTION

GUIDELINES

• The production should include on-screen

information such as match clock, teams and

score

• If you use commentary it should be in Eng-

lish, or a mix of local language and English

• The inclusion of any advertisments in the

internet-TV must be approved by the IFF

• All logos/screen swipes must be approved

by the IFF

• The production team should follow the IFF

running order for the matches (when to

start and stop the stream)

• Make sure the teams are well-informed of

how they will receive their matches and

how they can order other matches

• Make sure the teams are informed of the

IFF rules & regarding filming of matches by

non-accredited personnel

• In order to please the coaches and analyti-

cal staff of the participating teams, it is rec-

ommended that the match videos be shot

from an angle which is wide enough so that

at least half of the field is visible at all times

IFF YOUTUBE CHANNELS

• At IFF events, every match should be made availa-

ble on the IFF YouTube channels, either via live

stream or video upload after the match.

• IFF has two YouTube channels, both enabled for live

streaming, which are to be used for IFF events.

• All live stream matches can be shared to social me-

dia or embedded to external websites.

• For other events, such as Friendly International

matches, the IFF YouTube channels may be made

available to organisers for live streaming.

• Having an established platform to stream on will

reduce costs and offer an already existing viewer

audience. All production costs are the responsibility

of the organiser, but the use of the IFF YouTube

channels is free.



InternetInternetInternetInternet----TV &TV &TV &TV & Match Video Match Video Match Video Match Video

TIMELINE

Task Done

4 to

12

mo

nth

s

Contact IFF concerning Internet-TV production

Agree with the producer of the Internet TV

Secure the facilities

Reserve the internet connection

6 w

eek

s

Inform the teams about the system for match videos

Promote the availability of the Internet-TV both na-

tionally and internationally

Befo

re

start

Build the editing studio (streaming platform), check the

connectivity and test the signal

Responsibility

Deadline

NEEDED RESOURCES

• One person to be negotiate the contract for

the Internet-TV production

• One person to be the contact between the

production crew, the LOC & IFF

• One person to coordinate the distribution of

the match videos to the teams

• One person giving technical assistance in case

of problems in streaming connection (usually

someone from the internet provider)


NEEDED EQUIPMENT

• Space for computers and streaming ma-

chines

• Cables for the Internet connection

• Podiums for the Cameras

• Order form for the video matches

• Information to the teams on how to order

and receive their matches

• External memory drive for IFF copies






EventEventEventEvent

TASKS AND DUTIES

Before the Event

• Plan the design and launch of the website in co-

operation with IFF

• Plan how the photo gallery will look

• Ask for the IFF logo and IFF sponsor logos for the

web page

• Approve with IFF all elements related to market-

ing before launching the website

• For major IFF Events the website should be

launched at least 6 months before the event and

it should always be in English with the option of

also being in the local language

During the Event

• Publish results of the matches

• Publish match photos during the matches or as

soon as possible on the IFF Flickr pages.

• Publish match reports at least in English

• Video interviews, if possible

After the Event

• In cooperation with IFF collect the website visitor

statistics (IFF to collect IFF Event website statistics)

The Event Website is the window to the

tournament before, during and after the

event. The website needs to be in English

and possibly also in the native language.

The Event website shall reflect and present

the unique sport of Floorball and serve the

media and public all over the world.

For major IFF Events the IFF has launched

IFF Event websites. During the event the

event website becomes the main IFF web-

site portal.

WEBSITE CONTENT

• Contact info to all different parts of the LOC

• Tournament information, format, match

schedule & result service

• Host city information with hotels/travel infor-

mation

• Participating teams

• Venues

• Media material (event logo) & Media accredi-

tation

• Ticket information

• LOC & IFF Partners

• Volunteering Information

• News about the event

• Team presentations

• Possibly history of previous events from IFF

web-page

• Photo Gallery with match pictures (IFF Flickr)

• Link to IFF Website & RSS feeds from IFF (if

not IFF Event website)

• Embedding of Social Media on the Event web-

site

• List of possible TV and Internet-TV coverage

WebsiteWebsiteWebsiteWebsite



Social MediaSocial MediaSocial MediaSocial Media

TASKS AND DUTIES

Before the Event

• IFF already has well-established social media chan-

nels that should be used by organisers. This will

save you a lot of extra time and effort before and

during your event. Please contact the IFF to receive

usernames and passwords.

• Plan beforehand a preliminary schedule for what

type of information is to be shared through the

social media, so that you have regular updates

once you have launched the social media channel.

Share your plan with the IFF.

• Boost your social media channels through different

information channels (own website, IFF website, IFF

social media channels, floorball ambassadors, other

floorball channels etc.)

• For photos and videos you should use the existing

IFF Flickr and YouTube channels, to which you can

add material

During the Event

• Spread information and boost your event through

all possible social media channels

• Publish match photos during the matches or as

soon as possible after the matches (add match

photos to IFF Flickr)

• Add possible video interviews and match highlights

to your website and to the IFF YouTube channel

After the Event

• Evaluate the social media channels in cooperation

with the IFF

The influence of the social media has increased

during the past years and as a young sport, Floor-

ball should be one of the forerunners in utilising

the social media possibilities.

Social media provides the resources that create the

hype around the event and help to keep it alive

throughout the whole tournament.

By launching social media accounts for the major

IFF Events the organisers can build on the already

existing channels. In this way more awareness for

Floorball Events is achieved.

IFF SOCIAL MEDIA

• Facebook, Twitter, Instagram (& possible

new channels) - IFF has specific Face-

book pages, Twitter & Instagram ac-

counts for the major Events and these

should be used by the LOC.

• Flickr - organisers will be provided with

instructions of how to access the IFF

Flickr site and are expected to add pho-

tos from their Event

• YouTube - organisers will be provided

with instructions on how to access the

IFF YouTube channel and are expected

to upload match videos, highlights and

player interviews.

• LOC & IFF should agree on the event

hashtags that will be used across all so-

cial media channels



Website & Website & Website & Website & Social MediaSocial MediaSocial MediaSocial Media

TIMELINE


8 to

12

mo

nth

s

Plan the Website look & content in cooperation with IFF

Plan the social media platforms & launch with IFF

Recruit persons who update the website & social media

platform(s) after the launch

2-6

mo

nth

s

Recruit persons who write the match reports and up-

date the website during the event

Recruit persons who take pictures from the matches

and upload them

Recruit persons who update other social media pages,

make videos of interviews etc. during the event

Confirm the media plan with the IFF

6 w

eek

s

Plan the different media crews for the event

Outline the media plan to all media crews

Befo

re

start


NEEDED RESOURCES

Website media crew for one match/venue

• One person who coordinates the media crew

(match reports, social media, video interviews)

• Persons to write the match report and update

the website & social media

• Someone to take pictures from the match and

upload them to IFF Flickr

• Persons to make and upload video clips to IFF

YouTube


NEEDED EQUIPMENT

• High quality digital camera suitable for in-

door sports photography

• High definition video camera

• Working room with computers and high-

speed internet connections

• Passwords and instructions for IFF YouTube

and Flickr

• Video & photo editing programs





6. Staff & Volunteers6. Staff & Volunteers6. Staff & Volunteers6. Staff & Volunteers



Staff & VolunteersStaff & VolunteersStaff & VolunteersStaff & Volunteers



Volunteer ManagementVolunteer ManagementVolunteer ManagementVolunteer Management

TASKS AND DUTIES

Planning phase

• Make an analysis of how volunteers are needed by

mapping how many different volunteer teams you are

to form and what they will do

• Decide on how many team leaders you will need

• The age of the volunteer should be appropriate for the

job they are assigned

• Decide how you will advertise for volunteers - there

are many individuals who like to volunteer in big

events despite that they might not have any connec-

tion to the sport

Volunteer recruitment

• Make a simple and explanatory invitation of what is

required, list the different positions available and what

the selection process will be

• Before sending out the invitation, plan what kind of

education will be given and when, and if there will be a

test event (NOTE: The IFF strongly supports the idea of

having a test event)

• Ask the volunteers to inform what their preference is

to do at the event, as well as their secondary options

• Collect all needed information, like clothes size, experi-

ence, language skills, contact details, occupation, spe-

cial knowledge, availability during the event etc.

• If needed, help in organising accommodation for out-

of-town volunteers

Volunteer placement

• Inform the volunteers that they are accepted and the

timing for their education

• Based on the wishes, skills and availability of the vol-

unteers the LOC first needs to deploy the team leaders

and then the team members

• In some specialised areas, such as security, first aid,

VOLUNTEER MANAGEMENT

1. Define the roles of volunteers & how many

are needed

2. Plan the education of the volunteers

3. Collect information about the volunteers

4. Make the selection and inform the applicants

5. Educate the team leaders first, then the rest

6. Run a test event (using your volunteers)

7. Based on the test event, look over your plans

8. Finalise schedules, work rosters, food service

etc.

9. De-brief, give feedback & thank the volun-

teers

There is always a need for volunteers to as-

sist with the running of sports events. There

are opportunities for everyone, young or old,

from all walks of life and with all kinds of

skills to contribute as volunteers.

As you can see from this handbook, there

are a large number of people needed to or-

ganise and run an event, regardless of its

size. The management of volunteers is a very

important part of how you make them com-

mit to the event.

and video filming you might need to look sepa-

rately for volunteers

• Remember to have a secondary position for

each person, so that you have back-ups if

something happens

Volunteer education

• Begin by educating the team leaders & defining

how everything will be run

• In the second stage bring in the volunteers and

test their skills (changing their job allocation if

needed) and fit them for clothing

• After the test, agree with them about their

working shifts & ask for a written commitment

from them

• You need the final number of volunteers to

order food and clothing for the volunteers

Before the Event

• Check that all team managers have the needed

staff and make the back-up plan of deployment

• Secure catering for volunteers in venues

• Establish clear communication channels for the

volunteers to their team leaders

SOURCES OF VOLUNTEERS

• Players, Referees and Coaches

• Students undergoing professional training

• Current or retired business professionals

• Foreign Floorball fans

• Military or government employees

• Employees of other Sport Federations



Volunteer Volunteer Volunteer Volunteer Management Management Management Management

TIMELINE

Task Done

12

mo

nth

s

Plan the organisation and amount of volunteers

needed

Invite volunteers

Organise the first education for team leaders

Write the LOC event manual

6

mo

nth

s

Assign the volunteers & volunteer management

Organise the Test event

Befo

re

start

Make the work shifts schedule

Confirm food and refreshments for volunteers

Responsibility

Deadline

3

mo

nth

s

Confirm the participation and availability of the vol-

unteers

Order clothes for the volunteers


NEEDED EQUIPMENT

• Human resource deployment plan

• Project plan

• Organisational chart

• Invitation letter and application form for vol-

unteers

• Clothes for volunteers

• Food and drink for volunteers


NEEDED RESOURCES

• The LOC defines the number of volunteers

required

• One person to plan the volunteer recruitment

process and manage it

• One person to choose the team leaders

• One person to appoint the volunteers togeth-

er with the team leader

• One person to manage the volunteers during

the Event





Team GuidesTeam GuidesTeam GuidesTeam Guides The team guide takes care of the team both in-

side and outside the arenas. The guide helps the

team with all issues that might arise and spends

as much time with the team as is needed.

The team guide should also try and help with the

translations, so it is an advantage if the guide

speaks the native language of the team.

TASKS AND DUTIES

Before the event

• About two weeks before the event team guides

should make contact (via phone or email) with

the team manager to introduce themself and

confirm the arrival details of the team, as well as

ask if they have some questions or need help

with anything

• Welcome the team at the airport / harbour / rail-

way station upon arrival

• Give the team manual (including the information

package about the tournament city) to the team

at the time of their arrival

• Guide the team to the accommodation and help

with the check-in

• Give information about the 1st Technical Meeting

(time & place) and any city receptions

During the event

• Each day go through the daily schedule of the

team with the team manager

• Communicate with the competition office and

transportation about any changes to the team

schedule

• Guide the team to the practice arena and explain

the procedures there (locker rooms, schedule,

etc.)

• Spend as much time as possible with the team for

at least the first couple of days of the tournament

• Contact the team at least 1-2 times every day to

find out if they have questions or problems

• In the arena, help the venue staff to give instruc-

tions to the team about movement in the arena

• Guide the team to the airport / harbour / railway

station for their departure

GENERAL

• Make a good first impression since you are

probably the first person from the local or-

ganisation the team will meet

• Try to create an easy-going atmosphere so

the team members and staff feel they can

contact you with all possible issues

• In the arena, work in co-operation with the

venue staff

• If you don´t know something, reply that at

the moment you can´t answer, but you will

find out as soon as possible

• Be dependable - if you promise to find out

or take care of something, make sure that

you fulfil the promise

• Enjoy the responsibility and be proud of

what you do!

USE THE TEAM GUIDES

• If you have well motivated Team Guides

who have taken the time to work with their

teams, you will save a lot of unnecessary

work and mistakes.

• The more information you give to the team

guides the more information you are giving

to the teams



Team GuidesTeam GuidesTeam GuidesTeam Guides

TIMELINE


1 to

3

mo

nth

s

Recruit persons as team guides

Recruit person as contact for team guides

Assign the guides to the teams

3 w

eek

s


Ask guides to contact teams to confirm their arrival

and introduce themselves

B

efo

re

start

Educate guides in a briefing meeting


NEEDED EQUIPMENT

• Materials to be given to the teams upon arri-

val (team manual, city info, etc.)

• List of contacts to the organisation

• Phone or sim card for use during the event


NEEDED RESOURCES

• One team guide per participating team

• If there are many team guides, then assign

one person who the guides can contact if

they need help (eg. someone working in the

competition office)





Venue StaffVenue StaffVenue StaffVenue Staff The venue staff take care of teams when they

are in the arena. The venue staff work as a link

between the teams and the competition or-

ganisation. The locker rooms are also the re-

sponsibility of the venue staff.

TASKS AND DUTIES

Before the match

• Welcome the team at the arena entrance and guide

them to the correct locker room

• Give the locker room key to the team manager

• Go through the time schedule of events preceding

the match with the team manager and give them a

printed copy of the schedule

• Go through the after-match ceremonies with the

team manager

• Guide the team to the warm-up

• Guide the team to the match opening ceremony

After the match

• Contact the media host before the end of the match

and ask if there are any special interview requests

• Guide the selected players to the mixed zone for the

interviews

• If the team stays in the arena to watch other match-

es, guide the team to the team stands

• Guide the team to the transportation area and wait

for the bus

• Clean the locker room so that it is ready for the next

team

• Change the sign of the locker room ready for the

next team according to the locker room schedule

CEREMONY INFORMATION

• The time schedule of the happenings

before the match should be available in

the team manual and on the locker room

door

• When the team arrives at the arena, have

a short meeting with the team manager

to go through the schedule before the

match, the opening ceremony of the

match and the post-match ceremony.

GENERAL

• Have a helpful attitude and be prepared

to help the teams in any way possible

• Work in co-operation with the team

guide and use the guide for translations

if needed

PLAYER INTERVIEWS

Reserved interviews in the Mixed zone

• Accredited media can ask for certain

players for post-match interviews in the

mixed zone

• Media hosts inform the venue staff which

players have been requested

• After the match, venue staff guide the

wanted players to the mixed zone and

media hosts coordinate the interviews

Press conferences

• The best players or captains and the

coaches will automatically attend the

post-match press conference

• If the accredited media wants some oth-

er players at the press conference, they

shall contact the media host in the mixed

zone and ask if this can be arranged



Venue StaffVenue StaffVenue StaffVenue Staff

TIMELINE


1 to

3 m

on

ths

Recruit persons for Venue staff

Plan the time schedule and ceremonies and write the

instructions for the teams

Plan the locker room schedule, keeping in mind the

match schedule

3 w

eek

s

Plan work shifts


Befo

re

start



NEEDED EQUIPMENT

• Locker room schedule

• Keys to the locker rooms

• Pre-match schedule information

• Instructions of the ceremonies

• Transportation schedule of the teams so that

venue staff knows when to expect teams to

arrive and leave the arena


NEEDED RESOURCES

Venue staff for one match:

• 2 persons (one per team) responsible for the

tasks





Rink SquadRink SquadRink SquadRink Squad The main task of the rink squad is to take care of the

rink and balls. If the rink falls down, the rink squad re-

pairs it. If the ball is played out of the rink, the rink

squad gives a new ball to the players.

TASKS AND DUTIES - RINK STAFF

Before the warm-up of the first match

• Straighten the rink and check that it is safe

• Place the warm-up balls on top of the goals

• Clean the floor with mops

During warm-up

• Meet with the Field manager for instructions

• 1-2 persons to the corners to put balls back on

the field. Return balls to the rink by dropping

them over the edge, not throwing

After warm-up

• Direct the teams out of the field

• Straighten the rink

• Collect the balls from the rink and surrounding

area

• Clean the floor with mops

• Open the rink to the teams when they enter at

the match opening

During the match

• Follow the match, drop the ball back on the field

when needed

• Straighten the rink and set it up if it falls down

• Mop the floor if the referee requests

• Direct teams out from the field level

• Clean the floor with mop during the intermissions

After the match

• Leave the extra balls in the corners

• Direct teams out from the field level

• Straighten the rink and tidy the substitution

bench areas, throw away the garbage, straighten

the chairs etc.

• Put the warm-up balls on top of the goals ready

for the next game

• Meet with the Field manager for feedback

• After the last match take the balls and mops to

storage

GENERAL

• Be neutral and polite, no cheering or insulting

players or referees

• No mobile phones on the rink level

• Be quick, effective and look sporty!

• Haste or hurry are not the same as speed or

efficiency

• Enjoy the responsibility and be proud of what

you do!

RINK

• Manage your own ´sections´ (one corner & half

of two sides)

• The rink is not to be repaired when the ball is

played near the damaged rink

• If the rink falls down totally or someone has a

problem fixing it, go and help

BALLS

• 4-5 extra balls in each corner

• Observe what players & other rink squad staff

do - only one ball in the rink at a time!

• The ball shall be dropped onto the field near

the place it was played out. Do not throw the

ball.

CLEANING

• Before the match/during intermissions: two

persons mopping side by side at the same pace

• During the match: cleaning only if the referee

requests. Run to the spot, clean the pointed

area and run back to the corner

• After the match clean the substitution benches

TASKS AND DUTIES - FIELD MANAGER

• Arrive at the arena at least 90 minutes before the

start of the match

• Check the goal net & make sure all equipment is

in place

• Give instructions to the rink squad members be-

fore the match and during intermissions

• After the match give feedback to rink squad



Rink SquadRink SquadRink SquadRink Squad

TIMELINE


1 to

3

mo

nth

s Recruit Field Managers

Recruit Rink Squad members

3 w

eek

s

Plan work shifts


Befo

re

start



NEEDED EQUIPMENT

• Rule book with the measurements of the

field

• Measuring tape

• Screwdriver, scissors etc

• Tapes with different colours

• String or plastic ties to correct the nets

• Buckets for warm-up balls

• Chairs in the corners for each of the rink

squad team

• 4 Mops (one at each corner)


NEEDED RESOURCES

Rink Squad staff for one match:

• One Field Manager at court level

• 4-8 Rink Squad members: 1-2 in each corner

of the rink

One rink squad team can take care of a maxi-mum of two matches in a row.





First AidFirst AidFirst AidFirst Aid The First Aid staff takes care of the well-

being of spectators, players and Event staff.

If there is a serious injury, the first aid staff

gives the immediate first aid to the injured

person before calling the paramedics.

All First Aid staff should have, at a minimum,

a certified First Aid certificate.

TASKS AND DUTIES

Before the event

• Notify the local hospital and health centre about

the tournament and find out where the injured

players &/or spectators shall be transported in case

of an injury

• Check with the participating teams that they have

valid health insurance covering sport injuries

• Gather the needed materials for the first aid room

During the event

• Be on-call in the arena and be ready to help when

needed

• First aid staff can only enter the field of play if re-

quested by the referees

• Offer first aid assistance to team staff for injured

players

• Give first aid to injured spectators or Event staff

• Decide how urgent the need of medical treatment

is for the patient

• Decide if the patient shall be moved to the hospital

for further medical examination

• Together with the Arena Security Manager, call the

hospital for an ambulance, if needed

• Maintain the drugs and equipment in the first aid

room

GENERAL

• Each host city must have one designated

hospital that teams can go to in case of

emergency. The hospital must be located in

close proximity to the venue

• The hospital should, preferably, offer com-

prehensive medical service, including 24-

hour emergency treatment on a priority

basis for the participants of the event

• If the nearest hospital is more than 10kms (6

miles) away, there needs to be an ambu-

lance at the venue during scheduled play

LOCATION OF FIRST AID STAFF

• There shall be a first aid room in the arena

which the first aid staff can use and that

teams, spectators and Event staff can come

to for medical attention

• During the matches the first aid staff (with

stretcher) shall be situated in the immediate

vicinity of the playing field

FIRST AID STAFF

• First aid staff must have, at a minimum, a certified First Aid Certificate (eg. Red Cross; St John´s Ambu-

lance etc)

• The work shift should start at least 30 minutes before the match starts and finish 15 minutes after the

match ends

• The security staff ensures that unauthorised persons don´t have access to the first aid room where med-

ical supplies are stored

• If there is a language problem with the patient, ask for help from a team guide, team staff or venue staff

Photo: Fabian Trees



First AidFirst AidFirst AidFirst Aid

TIMELINE


1 to

3

mo

nth

s

Recruit persons who are educated in first aid

Contact local hospital

Prepare emergency plans

3 w

eek

s Plan work shifts


Befo

re

start

Prepare the First Aid room



NEEDED EQUIPMENT

• Medications and equipment needed in the

first aid room

• Stretcher to transport the seriously injured

players

• First aid vests for the first aid staff

• Possibly radiophones for the first aid staff


NEEDED RESOURCES

• 2 educated first aid persons at court-side for

each match

• Extra first aid people for spectators & staff





SecuritySecuritySecuritySecurity The security sector controls the movement

of people in the arenas and makes sure un-

authorised persons don´t have access to re-

stricted areas.

The LOC is responsible for the safety and

security arrangements in the venues for

players, staff & spectators, and there must be a security plan for the event. Local au-

thorities and police must be informed about the event and co-operation should take

place if needed.

TASKS AND DUTIES

Before the event

• Make a security plan for the venues and, if needed,

approve it with the authorities

• Make a risk assessment of the event

• Plan and mark the routes where different groups will

walk during the event

• Plan who will have access to different areas inside the

arena

• Together with the competition office, plan, print and

place the signs and guides for walking in the arena

• Ensure security staff understand the information

shown on the accreditation cards and the different

accreditation groups

• Decide on the procedure for dealing with accreditation

cards that are misused

During the event

• Ensure the security of the areas with restricted access

to certain groups

• Advise all participants of the event to have their ac-

creditation card clearly visible at all times

• Make sure unauthorised persons don´t have access to

the field level

• Make sure the players are safe at all times, and that

spectators or journalists don´t have access to the areas

reserved only for players

• Control the photographers - see that they stay in their

own photo zone near the field

• Make sure only authorised media members have ac-

cess to the press centre and mixed zone

• At the end of every match make sure the players have

a secure way out of the arena

• Since referees might enter and exit the field from a

different entrance to the players, it has to be secured

so that they can move undisturbed

GENERAL

• Security personnel should be neutral and

polite, but when needed they should be

strict and firm

• If it looks like you need help, call for assis-

tance early enough

• It is likely that spectators will ask also

questions not only related to access, so it

is good service to find out some basic

things (location of toilets, exits, infor-

mation board, etc.)

• Remember that your job is also to serve

the spectators, so smile and when possi-

ble take care of your duties in a firm but

friendly manner

SECURITY POINTS

• Security points must be guarded at all

times. The guard can not leave the point

empty, even for a short time

• If a break is needed, call for a substitute

• Check the access passes of everyone try-

ing to go past the security point

• No-one without a proper accreditation

card can go past the security point



SecuritySecuritySecuritySecurity

TIMELINETIMELINETIMELINETIMELINE

TaskTaskTaskTask DeadlineDeadlineDeadlineDeadline ResponsibilityResponsibilityResponsibilityResponsibility DoneDoneDoneDone

1 to 3 months

1 to 3 months

1 to 3 months

1 to 3 months

Make the security plan for the arena

Plan the walking routes for different groups in the arena

Recruit persons for security at each security point

Recruit persons to give breaks for security persons and help

if needed

Recruit Arena Managers who are in charge and solve

problems

3 weeks3 weeks3 weeks3 weeks

Plan work shifts


Before Before Before Before

startstartstartstart Educate volunteers in a briefing meeting


NEEDED EQUIPMENTNEEDED EQUIPMENTNEEDED EQUIPMENTNEEDED EQUIPMENT

• Signs and guides to show how to move in the

arena

• Tape to attach signs to walls and doors

• Coloured security vests for security personnel


NEEDED RESOURCESNEEDED RESOURCESNEEDED RESOURCESNEEDED RESOURCES

The needed resources depend on the number of secu-The needed resources depend on the number of secu-The needed resources depend on the number of secu-The needed resources depend on the number of secu-

rity pointsrity pointsrity pointsrity points

• One security person for each security point

• 1-2 persons to give breaks for security persons and

help if needed




7. Anti7. Anti7. Anti7. Anti -- -- Doping

DopingDopingDoping



AntiAntiAntiAnti----DopingDopingDopingDoping



DopingDopingDoping


TASKS AND DUTIES

Before the event

• The number of tests shall be decided according to

the IFF Test Distribution Plan (TDP) and shall be

written in the agreement between the IFF and the

organiser

• Contact the National Anti-doping Organisation

(NADO) and the laboratory in good time before the

event and agree about the date, place, Doping Con-

trol officers (DCOs) etc.

• Agree with the NADO about the amount of chaper-

ones. Define if the NADO uses their own chaper-

ones for the testing or if they will educate LOC vol-

unteers to become the chaperones (the minimum

age is 18 years and same gender as the tested play-

ers)

• Decide where the Doping control room shall be

situated in the arena and ensure that the doping

control room meets the IFF requirements

During the Event

• Make sure that the DCO´s have the needed accredi-

tations and access to the needed places

• Meet with the DCO´s and the IFF Anti-doping Man-

ager (or nominated IFF representative) to check the

facilities and the procedures

• Make sure that before the match starts, the DCO´s

receive the team lists from which players are select-

ed

• Make sure that the DCO´s meet (and educate) the

chaperones - one for each tested player

COOPERATION WITH IFF & NADO´s

• The local organiser shall contact the IFF in

order to agree upon the number of tests to

be conducted and the timetable for the tests

• It is important that the local organiser then

contacts the NADO (as soon as possible) in

order to reserve the dates for tests and to

make the agreement with the NADO and

the Laboratory

GENERAL

• In IFF events, the IFF shall determine the

number of finishing placement tests, ran-

dom tests and target tests performed

• If the tests are performed randomly, the

selection process shall be made by, for ex-

ample, drawing of lots and an IFF repre-

sentative shall act as a supervisor during the

selection process

• In order to ensure that testing is conducted

on a No Advance Notice Testing basis, the

Athlete selection decisions shall only be

disclosed in advance to those who need to

know in order for such Testing to be con-

ducted

Doping controls are carried out in the IFF

events in accordance with the World Anti-

Doping Code, the IFF Anti-Doping Regulations

and the International Standard for Testing and

Investigations (ISTI). There are doping tests

conducted in IFF events according to the

agreement between the IFF and the organiser.

The number of doping tests during the event

depends on the current IFF Test Distribution

Plan (TDP), and all tests are carried out by

trained and accredited doping control person-

nel.

SELECTION OF TESTED PLAYERS

• If not otherwise ordered by the IFF, the play-

ers are to be randomly selected

• The selection process is preferably done

during the second intermission of the match

• The players are randomly selected for exam-

ple by drawing lots (numbers 1-20) and an

IFF representative shall oversee the selection

process

• The chaperone shall inform the player and

team official about the player to be tested

right after the match ends

• The chaperone will remain with the selected

player until the sample collection has been

completed



DopingDopingDoping

Doping Control Station Doping Control Station Doping Control Station Doping Control Station The Doping Control station must be located inside the competition venue, close to the playing field,

locker rooms and the first aid room. The LOC must ensure that the doping control station is reasonably

separated from public activities. To ensure athlete privacy, the Doping Control station must be inaccessi-

ble to the public, located away from the media and spectator areas and access may only be granted to

authorised persons:

• Doping Control Officers and chaperones

• Selected players

• Accompanying officials of the selected players

• International Federation Anti-Doping Official / IFF representative

• Interpreter (if required)

• Other authorised personnel i.e. WADA observers

Doping control signs must be hung on the door of the Doping Control station as well as in the corridors

to indicate the way to the doping control area. The signs should be in English ("Doping Control"). The

doping control station must contain the following areas:

WAITING AREA

• Equipment: suitable number of comfortable seats as well as an appropriate amount of individ-

ually sealed, non-caffeinated and non-alcoholic beverages

• Reading material, television or a radio are also helpful to create a relaxed atmosphere

• Only the authorised persons are to enter the waiting room

SAMPLE-TAKING AREA(S)/ADMINISTRATION AREA(S)

• One private room exclusively dedicated for use by the DCO and doping control personnel with

following equipment: One desk, 4 chairs, a table for the samples, pens & paper, washbasin,

soap and towels. If possible, a lockable refrigerator for storage of samples should also be sup-

plied

• The tested player needs to have privacy, but if separate rooms are not available for waiting and

administration areas a single room can be separated by a partition or screen.

TOILETS

• At least one private, clean and equipped toilet is required in the sample collection area and if

possible a separate sample collection area should be provided for each gender being tested.

• Large enough for the DCO to directly observe the player providing the sample

Waiting room

(restricted area)

Sample-taking area/

Adminstration area

Toilet Locked door



DopingDopingDoping

Doping ControlDoping ControlDoping ControlDoping Control 12 STEPS OF DOPING CONTROL (urine samples) 1. ATHLETE SELECTION

All players entering IFF events can be selected for doping control

2. NOTIFICATION

A Doping Control Officer (DCO) or chaperone will notify the player of their selection for doping control.

The DCO or chaperone will inform the player of her/his rights and responsibilities, including the right to

have a representative present throughout the process. The player will be asked to sign a form confirming

that she/he has been notified of doping control.

3. REPORTING TO THE DOPING CONTROL STATION

The player should report to the doping control station immediately. The DCO may allow the player to

delay reporting to the station for activities such as a press conference or the completion of a training

session, however, the player will be accompanied by a DCO or chaperone from the time of notification

until the completion of the sample collection process.

4. SELECTION OF A COLLECTION VESSEL

The player is given a choice of individually sealed collection vessels and may select one. The player

should verify that the equipment is intact and has not been tampered with. The player should maintain

control of the collection vessel at all times.

5. PROVISION OF SAMPLE

Only the player and the DCO or chaperone of the same gender are permitted in the washroom during

the sample provision. The objective is to ensure that the DCO is observing the sample provision correctly.

6. VOLUME OF URINE

The DCO shall ensure, in full view of the player, that the minimum required volume of 90ml has been

provided. If the player is unable to provide 90ml, he/she will be asked to provide additional urine until

the minimum volume has been attained.

7. SELECTION OF SAMPLE COLLECTION KIT

The player is given a choice of individually sealed sample collection kits from which to choose one. The

player should verify that the equipment is intact and has not been tampered with. The player shall open

the kit and confirm that the sample code numbers on the bottles, the lids, and the container all match.

8. SEALING THE SAMPLES

The player should seal the A and B bottles. The player´s representative and the DCO should verify that

the samples are sealed properly.

9. MEASURING SPECIFIC GRAVITY

The DCO is required to measure the specific gravity of the sample provided. If the sample does not meet

the specific gravity requirements, the player will be asked to provide an additional sample(s)

10. COMPLETION OF THE DOPING CONTROL FORM

The player should provide information on the doping control form about all prescription or non-

prescription medication or supplements that he/she has taken recently. The player also has the right to

note comments on the form regarding the conduct of the doping control session. The player shall con-

firm that all of the information is correct, including the sample code number. The player will receive a

copy of the doping control form and shall ensure that the laboratory copy of the form does not contain

any information that could personally identify them.

11. THE LABOATORY PROCESS

The samples are packaged for shipping to ensure that their security is tracked. They are sent to a WADA

accredited laboratory, which will adhere to the International Standard for Laboratories when processing

the samples, ensuring the chain of custody is maintained at all times.

12. A & B SAMPLES

The A sample is analysed. The B sample is securely stored and may be used to confirm an Adverse Ana-

lytical Finding (AAF) for the A sample. The laboratory will report the result of the sample analysis to the

IFF and WADA.



DopingDopingDoping


TIMELINE

Task Deadline Responsibility Done 6

to 1

2

mo

nth

s

Contact IFF and then NADO to finalise the date and

place for the tests

3-1

2

week

s

Make sure that you have volunteers available to act as

chaperones (minimum age 18 years)

Plan the place for the doping control station

Befo

re sta

rt


Designate someone to copy team lists and deliver

them to the Doping control station before the match

Brief the volunteers and meet the DCOs



NEEDED RESOURCES

• One person responsible for organising the dop-

ing controls

• One chaperone per tested player (note that you

might not be able to use the same chaperone

for two matches in row since it can take some

time before the player is finished)


NEEDED EQUIPMENT

• Doping control station with waiting room,

sample-taking area and toilet

• Chairs, water and soft drinks for the waiting

area

• Magazines/TV/radio if possible in the waiting

room

• Table and four chairs for the sample taking

area

• Soap and towels for the sample taking area

• A (lockable) fridge for temporary storage of

the samples

• Pens & paper

• If needed, movable screens


GLOSSARY

WADA = World Anti-Doping Agency

CODE = The World Anti-Doping Code

NADO = National Anti-Doping Organisation/

Agency

DCO = Doping Control Officer

TDP = Test Distribution Plan

ISTI = International Standard for Testing and In-

vestigations



DopingDopingDoping

AntiAntiAntiAnti----Doping Doping Doping Doping Awareness & Awareness & Awareness & Awareness & EducationEducationEducationEducation

ANTI-DOPING CAMPAIGNS & OUTREACH

The campaigns are a great opportunity to cooperate and spread the message of clean sport in a fun and

interesting way as the players, spectators as well as different Anti-doping organisations are involved in

promoting clean and fair sport. Different elements, like balls, wrist bands, booths, jumbotron/video clips &

áds´, speaker announcements, flyers etc. can be used and the IFF is open to new ideas.

IFF´s campaigns, like the Say NO! to Doping, can be used in Events together with many other campaigns,

for example Athlete Outreach, Athlete´s health programs, training programs, National Anti-doping pro-

grams etc.

To conduct an Athlete Outreach session there needs to be a space available with tables, chairs and laptops

(preferably in the arena). The space needs to be big enough for one team to attend at a time. The IFF will

contact the LOC well in advance if Athlete Outreach is planned to take place at the Event.

In order for the campaigns and outreach sessions to be run smoothly, the LOC needs to assist and have at

least one person dedicated to support and assist the IFF with the preparations as well as running the cam-

paigns. More information on the campaigns and Outreach can be found on the IFF website:

www.floorball.org/pages/EN/Anti-Doping-Information-and-Education

The IFF runs both Anti-Doping awareness campaigns, like Say NO! to Doping, as well as

Athlete Outreach Education sessions during some of the major Events.

Education and information are cornerstones in the fight against doping in sport. The

campaigns are conducted in partnership with the World Anti-Doping Agency (WADA).


8. IFF Officials8. IFF Officials8. IFF Officials8. IFF Officials



IFF OfficialsIFF OfficialsIFF OfficialsIFF Officials



IFF StaffIFF StaffIFF StaffIFF Staff

TASKS AND DUTIES

Before the event

• The IFF staff provides the LOC with:

◊ Materials (balls, commercials, rink, boards, goal cag-

es, flooring etc) which should be brought, or sent

prior, to the event

◊ Instructions for the use of the IFF Statistical System

and the Official Team Lists and line-up forms

◊ Basic guidelines for all ceremonies, including flag-

hanging protocols & national anthems, and pre &

post-match countdowns

◊ Technical meeting PowerPoint outline. The LOC

adds their info, prints copies for the teams & IFF

officials. LOC must provide a computer and projec-

tor to be used during the technical meeting

• The IFF staff shall, after checking with LOC, send a brief

info concerning hotel, food, daily allowances and

transport upon arrival to the IFF personnel involved in

the event

• The IFF staff prepare the Daily report file for the event

• The IFF staff and LOC shall, together with the Jury chair-

man, schedule a time on the day of arrival for an arena

check-up and a pre-event meeting

• The IFF staff checks that the court is set up as specified,

commercials are in place and the doping control room

has all needed facilities

During the event

• The IFF staff participates in the pre-event meeting with

LOC and the Technical meeting, where they assist with

passport checking, answer anti-doping questions and

handle open TUEs, collect required information from

team managers and distribute accreditations

• In the 2nd Technical meeting, IFF staff handle the ballot

for the home team in the final and bronze match

• Before the first match, the IFF staff shall contact the sta-

tistics team to make sure they understand how to han-

dle the IFF Statistics Software, team lists & line-ups

• After each match the match secretariat bring the match

record, action sheet & team lists to the IFF office & IFF

staff will check the match record and make any correc-

tions

GENERAL

• The IFF Staff works in close cooperation

with all IFF officials and the LOC

• The IFF staff has different tasks - make

sure you contact the correct staff member

depending on the issue

• IFF staff is at the event to help the LOC -

don´t hesitate to contact them in any mat-

ter

The main task of the IFF Staff is to support the

organiser, Jury, Referee management, other

IFF persons and IFF guests.

The number of staff depends on the size of

the event and ranges from one to ten persons.

IFF STAFF AT EVENTS

WFC: 6-10 persons per event

WFCQ: 1-2 persons

U19 WFC: 4-8 persons

U19 WFCQ: 1-3 persons

CC: 4-6 persons

EFC: 2-4 persons

EFCh: 1-2 persons

Depending on the size of the event, and other simultaneous events, these figures might change

IFF OFFICE SPACE

• One office space in each arena equipped

with:

◊ Tables and chairs for all IFF staff, Jury &

Referee Management

◊ High-speed internet access

◊ Enough plug-ins for electricity

◊ A printer, all-in-one model allowing

copying and scanning

• Coffee, tea, soft drinks, fruit, etc

• The IFF office should preferably be com-

bined with the LOC office

• Before the first match, the IFF staff will

make contact with the LOC team leaders of

their respective areas to ensure that every-

thing is in order and answer any questions

• IFF staff update and send the Daily report

• The IFF staff co-ordinates with the organis-

er about writing match reports to the IFF/

event website

• The IFF staff assist the Jury, Referee man-

agement and LOC with any problems that

arise during the event



Event JuryEvent JuryEvent JuryEvent Jury

TASKS AND DUTIES

Before the start of the event

• The IFF RACC appoints the Jury Chair and the Jury

members.

• The IFF office organises the arena inspection and

for the pre-event meeting with the LOC

• The IFF office will provide the Jury Chair the Tech-

nical Meeting powerpoint before the event

• The whole Jury of the event shall, together with IFF

staff and the LOC, conduct the arena inspection

• The Jury chair shall lead, together with LOC and IFF

staff, the 1st Technical meeting with the participat-

ing teams

• The Jury shall, in connection with the 1st Technical

meeting, check the passports/ID cards of the par-

ticipants

• The Jury Chair shall participate in the first referee

meeting

• Daily allowances shall be paid before the start of

tournament

During the event

• The Jury Chair will make the jury schedule and at

least one member of the jury shall be present in

the arena for every match

• The Jury shall be proactive whenever possible to

avoid problems for the organisation

• The Jury Chair will communicate with the Head of

Referees every evening to receive comments from

the referee sector and attend the referee meeting,

if necessary

• The Jury chairman shall lead, together with LOC

and IFF staff, the 2nd & 3rd Technical meetings (if

needed)

• The Jury shall participate in meetings scheduled

with the LOC

• The Jury shall participate in all official functions of

the event

GENERAL

• All questions and problems concerning

competition and disciplinary decisions dur-

ing the event shall be discussed between

the IFF Jury & IFF Staff

• At least one Jury member is present in the

arena during each match

• The Jury shall be neutral but still co-operate

with all parties involved in the event

• IFF Jury share office space with the IFF staff

The main task of the Jury is controlling and

making decisions regarding the competition.

The Jury makes both the competition and the

disciplinary decisions during the tournament.

The number of Jury members depends on

the size of the event.

IFF JURY AT EVENTS

• WFC: 4 persons

• WFCQ: 1-2 persons per event

• U19 WFC: 4 persons

• U19 WFCQ: 1-2 persons per event

• CC: 2 persons

• EFC: 2 persons

• EFCh: 1-2 persons per event


During each match

• The Jury will be seated with a full view of the

court, either in the spectator stands, with

easy access to court level, or in a specially

designated seat close to the match secretari-

at

• When the teams leave & enter the court at

each intermission, the Jury should be pre-

sent in the place where the teams enter or

exit the court

• The Jury shall make notes from each match

to be reported in the Daily report

After each match

• The Jury will make themselves available for

post-match award ceremonies

• The Jury shall report what has happened in

the match to the IFF staff responsible for the

daily report



Referee ManagementReferee ManagementReferee ManagementReferee Management

TASKS AND DUTIES

Before the start of the event

• The IFF RC appoints the Head of Referees & Refer-

ee Observers

• The IFF office organises the arena inspection and

for the pre-event meeting with the LOC

• The IFF office will ask the Head of Referees for their

input to the Technical Meeting powerpoint before

the event

• The Head of Referees can join the arena inspection

• The Head of Referees will address the 1st Technical

meeting with the participating teams to discuss the

referee matters

• The Referee Management will organise the Referee

meeting schedule and any educational events for

the referees and communicate this to the referees

directly

• The Referee Management will make a preliminary

game nomination plan for the referees

• The Head of Referees will make a preliminary

transport schedule with the LOC

• The referee management will agree with IFF con-

cerning possible filming of referee performances

done by the referee management


tournament

During the event

• The Head of Referees will make the referee observ-

er schedule and at least one observer shall be pre-

sent in the arena for every match

• The Referee Management shall be proactive when-

ever possible to avoid problems for the organisa-

tion

• The Head of Referees will attend the Daily meet-

ings with the LOC, IFF Jury & IFF Staff

• The Head of Referees will communicate with the

The IFF Referee Committee (RC) is responsible for leading the referee work during the

tournament and nominates the Referee Management and Referees.

The Referee Management is made up of the Head of Referees & Referee Observers.

The main task of the Referee Management is to run the referee sector during the

event, overseeing all referee-related matters.

The size of the Referee Management depends on the size of the event.

REFEREE MANAGEMENT AT EVENTS

• WFC: 4 persons

• WFCQ: 1-2 persons per event

• U19 WFC: 4 persons

• U19 WFCQ: 1-2 persons per event

• CC: 2 persons

• EFC: 2 persons

• EFCh: 1-2 persons per event


Jury Chair every evening to receive com-

ments from the Jury

• The Referee Management will lead the refer-

ee´s meeting each evening

• The Head of Referees shall attend the 2nd &

3rd Technical meetings (if needed)

• The Referee Management shall participate in

meetings scheduled with the LOC, when

requested

• The Referee Management shall participate in

all official functions of the event

During each match

• The Referee Observer will be seated with a

full view of the court

• The Referee Observer shall make notes from

each match to be discussed with the referees

of the match

After each match

• The Referee Observer will meet with the

referee pair to discuss the match

• The Referee Management shall report any

issues to the IFF staff responsible for the

daily report



RefereesRefereesRefereesReferees

TASKS AND DUTIES

Before the event

• In co-operation with the IFF office, LOC shall make

the necessary arrangements for accommodation and

meals for the referees

• LOC shall make reservations for the referee meetings

during the tournament - every evening of the tourna-

ment, usually in the IFF hotel (See more on Page 7: Meetings)

• LOC shall make a plan for the arrival & departure

transportation of referees and also for their transpor-

tation during the tournament. Be sure to reserve

enough space in the bigger tournaments when there

are up to 16 referees and 4 observers

• LOC shall arrange the possibility for lunch and dinner

for the referees, referee management and the jury

• The breakfast and dinner shall, preferably, be organ-

ised at the hotel. Lunch should be available at either

the venue or hotel. Be sure that there are food op-

tions available after the last match of the day in ac-

cordance with the match schedule

• Make sure that the locker rooms for referees are ade-

quate and the refreshments are taken care of


tournament

During the event

• LOC shall take care of the transportation of the refer-

ees and referee observers to the venues 1.5 hours

before each match starts. The transportation can be

either fixed or continuous

• If the referees and observes have days off, LOC shall

arrange some activities for them (sightseeing etc.)

• LOC shall arrange suitable facilities for referee educa-

tion and for the referee meetings. (See more on Page 6: Meetings)

After the event

• Arrange transportation to the airport/harbour/train

station according to the departure schedule

REFEREE HOSTS

• The referees are a very important part of the

tournament. Make sure that their needs are

well taken care of.

• Provide Referee Hosts to help the referees if

they request assistance with some issues,

help with transport arrangements and

meals.

• Make the referees and the referee manage-

ment feel welcome and create a nice atmos-

phere

• Referees are top athletes as well as the play-

ers. Consider providing them massage etc.

during the event.

GENERAL

• The IFF office shall make the travel arrange-

ments for the referees and referee manage-

ment if nothing else has been agreed in the

contract.

• LOC, in co-operation with the IFF, shall ar-

range the accommodation and meals

• The Referee host of the organiser is respon-

sible for handling all issues that arise for

the referees and the referee management in

the venues

• The referees have a meeting before every

tournament, and every evening during the

tournament for which the LOC shall organ-

ise a suitable meeting room

The IFF RC will nominate referees for the

tournament. Nominations for each event are

made from the list of IFF International Refer-

ees, and are based on referee qualifications

and availability.

Preferably, a referee pair should not referee

a match in which a team from their own

country is competing.

REFEREE LOUNGE

• If space in the venue allows, provide a refer-

ee lounge

• This is a place where the referees can relax

before and after the match and where the

referee observation feedback can be given

without disturbance

Photo: Barbara Gabrovsek 2011



RefereesRefereesRefereesReferees GENERAL GUIDELINES

• The IFF RC makes the referee nominations for all

international matches, which includes the IFF

events and friendly international matches and tour-

naments

• For Friendly International Matches the information

of the tournament, match schedule & request for

referees must be sent to the IFF office no later than

sixty (60) days before the tournament

• IFF will send a written confirmation of the referee

nominations to the LOC

• For IFF Events, the travel for the referee and referee

management is arranged by the IFF or local organ-

iser depending on the contract made between the

IFF and LOC

• For Friendly International Matches, the referee

travel is arranged by the LOC

• If the referees have to pay some transportation by

themselves during the travels, the organiser shall

reimburse the costs within ten days after the event

• The organiser is responsible for the accommoda-

tion of the referee personnel. The hotels should be

in the same city as the arenas or in the immediate

vicinity. The selected accommodation shall always

include breakfast

TRAVEL & DAILY ALLOWANCES

• When arranging the travels minimise the

total time the referees are absent from work

• Arrange as simple travels as possible, avoid-

ing stopovers of more than 3 hours. This

way you can ensure that you have rested

referees before the tournament starts

• Avoid the requirement for travelling by their

own car

• Possible daily allowances shall be paid di-

rectly to the referees´ bank accounts at least

one day prior to the tournament

• Daily allowances for the Referee Manage-

ment, Jury and IFF staff shall be paid before

the tournament starts

Financial and organisational responsibilities

Travel in home country to Travel in home country to Travel in home country to Travel in home country to nearest international nearest international nearest international nearest international connection pointconnection pointconnection pointconnection point

Travel from internation-Travel from internation-Travel from internation-Travel from internation-al connection point to al connection point to al connection point to al connection point to

city of eventcity of eventcity of eventcity of event

Transfers during the Transfers during the Transfers during the Transfers during the eventeventeventevent

Accommodation and Accommodation and Accommodation and Accommodation and mealsmealsmealsmeals

Daily allowanceDaily allowanceDaily allowanceDaily allowance

OOOO FFFF OOOO FFFF OOOO FFFF OOOO FFFF OOOO FFFF

Type of eventType of eventType of eventType of event

WFC RA RA IFF HO HO HO HO HO HO HO

WFC Qualifications RA RA IFF PA HO HO HO PA IFF PA

U19 WFC RA RA IFF PA HO HO HO PA IFF PA

U19 WFC Qualifications RA RA IFF PA HO HO HO PA IFF PA

EFC Final Round RA RA IFF HO HO HO HO HO HO HO

EFC Qualifications RA RA IFF PA HO HO HO PA IFF PA

WUC RA RA IFF PA HO HO HO PA IFF PA

International matches RA RA HO HO HO HO HO HO HO HO

ResponsibilityResponsibilityResponsibilityResponsibility

Financial and organisational responsibilities Financial and organisational responsibilities Financial and organisational responsibilities Financial and organisational responsibilities regarding refereesregarding refereesregarding refereesregarding referees

RA: The association of the nominated referees O: Organisational responsibility PA: Participating associations F: Financial responsibility IFF: International Floorball Federation HO: Host association (organiser)

Photo: Fabian

Trees 2011



RefereesRefereesRefereesReferees

TIMELINE


3 to

6

mo

nth

s

Recruit persons who are the head of the team

Recruit persons in the team depending on the events

4 w

eek

s

Plan work shifts and educate the team members

Collect and prepare the equipment and make the

plans for other activities

Befo

re sta

rt

Have a final meeting with the team and check

everything once more

Referee Host to contact the Referee Management



NEEDED RESOURCES

The referee host team

• One person who will be the head of the team

• 2-4 persons in the team, depending on the

size of the event, with a maximum of eight

matches per day


NEEDED EQUIPMENT

• Transport

• Dressing rooms for referees (men´s &

women´s if needed)

• Meeting room

Referee lounge:

• Bottled water, soft drinks, fruit, snacks, etc.

• Table, chairs, sofas, etc.

• If possible, access to internet-TV / TV




MeetingsMeetingsMeetingsMeetings

TASKS AND DUTIES

Before the event

• At the same hotel where the IFF personnel will be

staying, book, as early as possible, the meeting

space/s for:

◊ Daily referees meeting

◊ Technical meetings

◊ Other meetings that have been advised (eg.

Central Board meeting)

• For the larger meetings, such as General Assembly &

Associations´ Meeting secure a space for approx. 80-

120 people (depending on the meeting) with access

to audiovisual equipment and catering.

• Confirm all extra costs and services with the IFF

• Prepare, in co-operation with IFF, the documents

and other materials needed for the meetings

• For the First Technical Meeting, the LOC will need to

include to the powerpoint presentation all

information related to the venue, transport, first aid,

ceremonies, security, tickets and media

• LOC should print a copy of the TM powerpoint for

every team, Jury Member & Head of Referees.

During the event

• At the 1st Technical Meeting, the key members of

the LOC should attend and present all the LOC-

related information to the teams

• In co-operation with the IFF Staff, the LOC will

update the powerpoint for the 2nd & 3rd Technical

meetings

GENERAL

• Good co-operation between LOC, IFF and

hotels is important to have good

conditions for the meetings and a clear

understanding of the requirements of all

groups

• The IFF often needs to conduct small

meetings with National Associations or

media representatives during IFF events -

especially at WFCs - so it is advisable to

have a small space available for this

purpose in the venue.

• For the larger meetings, the IFF will require

the assistance of the LOC to provide

accommodation & transport for the

meeting attendees

During IFF events there are meetings that

always take place, including Technical

meetings for the teams, Referee meetings for

the referees and referee management and

Daily meetings between the IFF & LOC.

During the Men´s World Championships the

IFF General Assembly is organised and during

the Women´s World Championships the IFF

Member Associations´ meeting is held.

Other meetings that are regularly held in

conjuction with IFF events are IFF Central

Board Meetings and the annual Athletes´

Commission Meeting.

1st TECHNICAL MEETING AGENDA

• Welcome

• Roll Call

• Task of the Jury

• Colours of the teams for each game

• Match schedule

• Media

• Instructions given to the referees

• Anti-Doping

• Special issues during the event

• Local Organisation:

◊ Transport, Hotel Accommodation,

Practice Sessions, Ceremonies,

Security, Lining ups, tickets and

Medical care

• Questions, remarks or any other business

• Date and time of the 2nd and 3rd Technical

Meeting

• Checking of Team lists of 20 players and 7

officials

• Distribution of team accreditation

• LOC should appoint someone as the

contact for the IFF to discuss any issues

with the meeting spaces or to make

changes



MeetingsMeetingsMeetingsMeetings

TIMELINE


3 to

6

mo

nth

s

4 w

eek

s

Befo

re

start





NEEDED RESOURCES

Meeting rooms:

• One room for daily use accommodating up to

30 persons

• One room for the technical meetings

accommodating up to 50 persons

• In the Adult World Championships, one

meeting room accommodating at least 120

persons

NEEDED EQUIPMENT

• Sufficient chairs (and tables if necessary) for

all participants

• Computer (for technical meetings)

• Video projector

• Flip chart / Whiteboard + marker pens

• Pencils and note books

• Mineral water, soft drinks, tea and coffee



Daily ReportsDaily ReportsDaily ReportsDaily Reports

ITEMS TO BE NOTED IN THE REPORT

The following are examples of the things that the IFF

Officials & IFF Staff will remark on for inclusion in the

Daily Report:

Before each match

• If the transport to the arena is working well

• If all the commercials and match flags are in place

• If the teams are ready on time

• If national anthems are played and that correct version

is played

• Other happenings outside the protocol

• If the match starts on time

During each match

• If the rink squad is working well

• If the match secretariat is working well

• If the technical elements (match clock, online statistics

etc) work

• If the security is working well

• If there are some remarks about media, TV and web-

TV

• If there are any injuries


After each match

• If the security is working well

• If the ceremonies are working well

• If the mixed zone is working well


• If the transport from and/or between arenas is

working well

During each day

• Any problems that arise from matters not directly

related to the matches - teams, transport, meals,

venues, hotels, security, media, internet, tickets,

seating etc

• The referee nominations for the following day´s

matches

CO-OPERATION

• The daily report is a co-operation be-

tween all IFF personnel at the event and

the LOC

• The IFF, Jury and LOC meet after the last

match each day to conclude the day and

discuss the daily events, after which the

daily report is sent out

GENERAL

• It is important to be constructive when

noting and reporting happenings to avoid

ending up with too many negative

comments

• Report the good, as well as the bad

• Be proactive, whenever feasible, so that

matters in the report have been handled

already the same day!

• The LOC should discuss the matters that

are noted in the Daily Report in their own

daily meetings

At the end of every day of an IFF event, a daily report shall be written by IFF staff and

distributed to the LOC and IFF persons.

The daily report outlines any issues that arise each day during matches, with teams,

transportation, venues, media, security or any other event matters.


9. VIP Services9. VIP Services9. VIP Services9. VIP Services



VIP ServicesVIP ServicesVIP ServicesVIP Services



VIP GuestsVIP GuestsVIP GuestsVIP Guests Unlike the outcome of matches, the service that is

provided to VIPs can be controlled by the organiser.

The care of VIP guests is an activity which can be very

easily compared with other events and is something that the organiser can be remem-

bered for.

The organiser should ensure that the people responsible for looking after the VIPs, as

well as managing the VIP Room, have the experience and knowledge to be able to

answer questions and promote Floorball to the guests.

The task of the VIP hosts is to ensure that the VIPs are feeling welcomed and are en-

joying themselves, but also be able to provide information about your organisation

and Floorball within your country.

meet with them and host them in the VIP

room

During the event

• Prepare a daily list of VIPs that will be at the

event and those that will require special at-

tention - especially those visiting for the first

time

• The VIPs should be greeted by a VIP host and

escorted to the VIP room &/or shown to their

seats.

• Plan the program in the VIP Room and re-

member to service also the international

guests. Check with the IFF staff, if they have

any special VIP´s that may require extra at-

tention

• Inform to the media of any special VIPs at-

tending

TASKS AND DUTIES

Before the Event

• Make a calculation of how many people you can pro-

vide VIP seating for and how much space you have for

VIP room/s. These calculations will depend on venue

space and your budget, and you should base the invi-

tations on this

• If there are different classes of VIP Services, approve

these with IFF and agree upon how to inform VIP´s of

the different services

• Invitations should be sent out at least 6-8 weeks prior

to the event. Always ask for a reply, so you can cater

accordingly

• Once you have received the replies send more infor-

mation to the guests, especially outlining which en-

trance VIPs should use and a contact person who will

be available at the venue at all times

• Define how the accreditation of the VIP will be made

and approve it with the IFF. We prefer that the or-

ganiser use the same Accreditation system that is

used for everyone else involved in the event. This will

make it simpler for your venue staff & security to easi-

ly identify VIPs and limit any confusion that can be

caused by using different systems of identification

within the one event

• Select appropriate people to act as VIP hosts

• Prepare the Welcome Desk and put up signs in order

for the VIPs to find the right entrance

• Reserve a sufficient number of match programmes for

the VIPs and have them ready at the Welcome Desk

• Prepare a list of VIPs and a schedule of what days they

will be at the Event. If you have ´very important´ VIPs

attending make sure that you have arranged for

equally important people from your organisation to

GENERAL

• Appoint a person in charge of the VIPs who

can make decisions in problematic situa-

tions

• Always ensure that the VIP desk / entrance

has at least 2 staff as VIPs will quite often

need to be escorted through the venue and

you don´t want to leave the desk unattend-

ed

• Always have some spare VIP accreditations

available with an own seat in the venue -

you never know who will turn up

• There might be problems with ticketing

systems - prepare by having a few extra

seats available in the VIP section



VIP GuestsVIP GuestsVIP GuestsVIP Guests

CITY RECEPTIONS

• A way of giving more value to the event is

to have the host city organise a reception

for the LOC, participating teams and offi-

cials. This is a good way of showing the im-

portance of the event to the city and to

thank the city for its participation in the

event

• Inform the teams and IFF about the recep-

tion in advance of the event, and when

planning the reception keep in mind the

tournament schedule to ensure that as

many teams and IFF officials as possible can

participate

• Invite the Team leaders, your VIPs, the IFF

officials and Sponsors. Try to keep the num-

ber to around 50, depending on the space

available

• LOC will be responsible for transport to/

from the reception for all IFF Officials &

team representatives.

Photo: Fabian Trees 2011

IFF VIPs

• LOC should provide a seating plan for the IFF

VIPs & National Association VIPs at least 6

weeks prior to the event

• IFF will inform at least 4 weeks before the

start of the event how many IFF VIP accredi-

tations will be used each day during the

event

• IFF will manage the list of IFF & National

Association VIP accreditations and do the

seating for these groups.

• LOC should provide the IFF with information

on the VIP services that can be distributed to

their VIPs before the event (eg. Information

on where to collect tickets, opening hours of

the VIP room and services provided)

VIP ROOM TIPS

• It is good to have screens showing the

match in the VIP room

• If you have guests who are perhaps not so

familiar with Floorball, try and give a short

presentation in the VIP room before the

match, about Floorball in general and about

the game they are going to watch - the

teams, the situation of the tournament etc.

• Provide equal VIP services for all matches -

don´t give special priority only to home

team matches

• Provide a written explanation of what ser-

vice is included in the VIP accreditation and

provide a program if there are special serv-

ing hours for food etc.

• Explain what the system for beverages is

• Check that the personnel in the VIP room

have similar and appropriate clothing

• The VIP room should not become a hang-

out area for organiser staff



VIP RoomVIP RoomVIP RoomVIP Room The VIP Room is the place where the organiser can showcase their event to the partici-

pating nations, the Event and IFF sponsors, the invited national and international

guests.

Here the organiser can provide food and refreshments, a comfortable place away from

the public areas, and somewhere you can give suitable attention to your VIPs. It pro-

vides the organiser with a space where they can easily promote Floorball and their or-

ganisation to people whose help and support you will need in the future, to continue

to promote and increase the growth of Floorball in your country and around the world.

the start of the match and give the outline of

the program

During the match

• Prepare for the arrival of VIPs after the end of

each period at the end of the match

• If there is security checking accreditations at

the VIP room entrance, make sure there is a

sufficient number of them, especially in the

period breaks. You do not want a queue for

the VIP Room

• If the VIP Room is far away from the VIP

stand, inform when the period is going to

start so that the VIPs can return to their seats

in time for the start of the period

• Inform the IFF about problems related to any

behaviour of the VIPs

• If there are VIPs participating in match cere-

monies, make sure there is someone to guide

them to the playing field

After the match

• When the VIPs are leaving from the venue

make sure there is someone to say goodbye

to them and thank them for attending. Their

final impression of your event is sometimes

the most important.

TASKS AND DUTIES

Before the Event

• Select the VIP rooms in the venue, taking into ac-

count how to get there from the venue entrance,

and how to move from there to the VIP spectator

stands

• Design the layout of the VIP room and set up the

room in consultation with the caterers

• Ensure that there is easy access to and from the VIP

seating and that the path is well-marked

• Design and order the catering at least 2-3 weeks

before the event

• When you make the decision about the level of ser-

vice in the VIP room, always remember to clearly

inform the VIP´s and IFF about this

• Use materials from the Event & IFF sponsors to

´decorate´ the room. Have somewhere to display

Floorball magazines and the Event´s Daily Newsletter

During the event

• Make sure that your VIP Room hosts have the daily

list of VIPs that will be attending and those that will

require special attention

• Check each day that the ordered catering is in place,

and that any promotional materials are supplied.

Check that all audiovisual equipment is working

• Check that the VIP room is tidy and, together with

the caterer, that there are refreshments available

Before the match

• Generally each day there will be one ´big´ match

where you will expect more VIP guests. Prepare for

the arrival of VIPs well before the match begins

• VIP hosts should meet the VIPs at the entrance and

escort them to the VIP room and show them where

the VIP seating is located

• If you have a program of events for the VIPs (eg. a

special presentation during the intermissions), the

host should welcome the VIPs about 30mins before



VIP ServicesVIP ServicesVIP ServicesVIP Services

TIMELINE


1 to

3 m

on

ths

Choose the VIP rooms

Send out the invitations

Make the list of VIPs

Build the layout of the VIP room and maps and signs

Recruit managers who are present at all times

Recruit persons at the Welcome desk

Recruit persons present in the VIP rooms

Order the catering

1

-3

week

s

Plan the programme for the VIPs


Prepare the VIP accreditations

Befo

re

start


Check the audio-visual equipment

Check the VIP room and the catering



NEEDED RESOURCES

• One VIP Manager available at all times during

group stage

• During final rounds one VIP Manager at the

Welcome Desk & one in the VIP room

• At least 2 persons at the Welcome desk to give

out the accreditations and escort VIPs to the

VIP room / seating

• 1-2 persons present in the VIP room, more

during final rounds

• The host of LOC and a speaker if needed


NEEDED EQUIPMENT

• Decoration of the VIP room

• Accreditation cards for VIPs

• Tickets and map of venue if needed

• Spare VIP accreditations and tickets

• Match programme

• Daily programme in VIP

• Meal and drink coupons (if used)

• TV-screens in the VIP room with live match

feed (if possible)



10. Adjacent Events10. Adjacent Events10. Adjacent Events10. Adjacent Events



Adjacent EventsAdjacent EventsAdjacent EventsAdjacent Events



Adjacent EventsAdjacent EventsAdjacent EventsAdjacent Events Even though the organisation of the event might be magnificent, the value of the

event will still be low if it has not really been visible in the city where it is organised.

One of the main reasons for organising events is, of course, to enhance the brand visi-

bility of Floorball in the country, by showing that there has been development of the

sport.

A measurement of the success of the event is if it is possible to show that the level of

awareness of Floorball among the general public has risen because of the event. The

task must be to transform the event from just a sports event to a whole city experi-

ence.

TASKS AND DUTIES

Planning stage

• The objective must be to increase the visibility of

the event among the city´s residents - to support

both the ticket sales and the knowledge of the

sport

• Start by making an analysis of what it is possible

to afford - for example, organising a Ćome and

Try Day´ in the City Square costs much less than

buying advertisement spaces

• In order to raise the awareness you need to

combine the adjacent activities with the stages

of the preparations, such as the start of ticket

sales, draw of the tournament groups, announce-

ment of the home team players etc.

• The objective is that these activation elements will

also give the event additional media coverage

• Encourage the partners, the city and the arena to

use the event as a way of activating their own em-

ployees and clients

• There is a need to designate separate persons to

plan and run the adjacent events, since their prep-

arations need a different approach than the ordi-

nary event organisation

• The most essential factor in the planning is to try

to activate all the related Floorball groups into

the event: spectators, local Floorball players,

other sports groups and local residents

During the Event

• Try to combine the Adjacent Events with the

tournament match schedule

• In the venues, promote the Adjacent Events to

all of the spectators, not just the local market



Adjacent EventsAdjacent EventsAdjacent EventsAdjacent Events POSSIBLE ADJACENT EVENTS

VENUE-RELATED

• Seminars organised by LOC or IFF

◊ Coaching

◊ Refereeing and Referee observation

◊ Event organisation - Observer pro-

gramme

• Special target groups - ParaFloorball, Youth,

Special Olympics etc.

• Education for National Association clubs etc.

• Shadow tournament for Event Partners

• VIP receptions for City, Partners and Guests

• Exhibition booths & Fun Zone in the Arena

• Use of technical innovations, such as mobile shot radar, both in and outside the venue

• Inviting the Embassies of the participating countries to play and watch the tournament

CITY-RELATED

• Promotion Events - Ćome & Try´ promos

• Building of fan base by organising tournaments and using social media

• Floorball tournaments for clubs, fans and new target groups

• Official Receptions (Government, City) in relation to IFF General Assembly or Associations´ Meeting

• Challenge games with media, both before and during the event

• Activity square downtown during the event

• City visibility - using the cities own elements (billboards, city buildings, buses, hotels etc.)

• Special banners or mystery elements in the city to increase the awareness

• Event Parties in the evenings (Opening party, Final Party)

• Invite schools and the school administration to follow the group matches, integrating it to be a part of

their education

• Build special fairs around the Event

• Opening Ceremony outside

Documents

IFF Event Handbook 2016