Il Full Service Provider. 2 2 The Company F ull S ervice P rovider Module The Solutions The Data CenterAGENDA

il Full Service Provideril Full Service Provider

22www.epiclink.it

The Company

Full Service Provider Module

The Solutions

The Data Center

AGENDAAGENDA

33www.epiclink.it

THE COMPANY - WHO WE ARETHE COMPANY - WHO WE ARE

EPIClink is a Joint-Venture between Pirelli,

Edisontel, IntesaBci, Bain & Company Italy and

Camozzi Holding created in February 2001 to offer,

on a national scale, outsourced ICT services for

businesses.

To supply high quality Information and

Communication Technology solutions for

businesses, creating value for both the businesses

and their customers.

WHO WE AREWHO WE AREWHO WE AREWHO WE ARE

OUR MISSIONOUR MISSIONOUR MISSIONOUR MISSION

44www.epiclink.it

THE COMPANY - THE COMPANY - SECTOR ACTIVITYSECTOR ACTIVITY

EPIClink sectors:

INTERNETSERVICEPROVIDER

InternetInternetServiceServiceProviderProvider

ISPISP Internet Connectivity

Data Communication

ComputingComputingServiceServiceProviderProvider

CSPCSP Hosting/housing/streaming services

Managed services

Application management

ApplicationApplicationServiceServiceProviderProvider

ASPASP Offsite integrated application

solutions

55www.epiclink.it

THE MODULE - MARKET THE MODULE - MARKET REQUIREMENTSREQUIREMENTS

Driving Factors

Technological Know-how

Increase efficiency and productivity: support processes information management

Increase revenue: new services new channels

Reduction of development cycle Technological Innovation

Increasingly sophisticated and dynamic technological know how

Need for qualitative improvement of services and standards (ICT as a competitive advantage)

Risk of focus loss on core business

Outcomes

Improve “time-to-market” Need for risk reduction (improved

flexibility and adaptability of investment) Technological infrastructure obsolescence

Difficulty in recruiting and retaining ICT experts

Difficulty of internal know how management

ICT Importance

New Technologies

66www.epiclink.it

THE MODULE -THE MODULE - OUTSOURCING ICT NEEDSOUTSOURCING ICT NEEDS

REDUCED DEVELOPMENT

COSTS

REDUCED DEVELOPMENT

COSTS

Shared infrastructure and know-how investments among customers

REDUCEDTIME-TO-MARKET

REDUCEDTIME-TO-MARKET

Process automation

Technological availability

HIGH LEVELQUALITY /

RISK REDUCTION

HIGH LEVELQUALITY /

RISK REDUCTION

Highest quality specialized personnel, technology and infrastructure

Tailored services

Continuous technology update

Outsourcing of the ICT structure is the answer to current market Outsourcing of the ICT structure is the answer to current market needs.needs.

77www.epiclink.it

THE MODULE - ASP MODEL vs. TRADITIONAL THE MODULE - ASP MODEL vs. TRADITIONAL MODELMODEL

In order to better respond to new access requirements and application In order to better respond to new access requirements and application software management, the solution indicates a move toward the ASP model.software management, the solution indicates a move toward the ASP model.

Traditional Traditional ModelModel

ASPASPModelModel

“One-to-one” “One-to-many”

Limited number of large customers with highly personalized needs

Rationale

“Up-front investment”

“Pay-per-use”

Automated management of increased customer base

Reduced service costs

Initial technology investment borne by customer ( Personalized HW, SW )

Initial investment borne by Solution Provider

Usage pricing Increased flexibility and

adaptability

88www.epiclink.it

THE EPIClink SOLUTIONTHE EPIClink SOLUTIONTHE EPIClink SOLUTIONTHE EPIClink SOLUTION

THE MODULE - FULL SERVICE PROVIDER (FSP)THE MODULE - FULL SERVICE PROVIDER (FSP)

APPLICATIONS MANAGEMENT

INFRASTRUCTUREMANAGEMENT

CONNECTIVITY MANAGEMENT

BUSINESS NEEDSBUSINESS NEEDSBUSINESS NEEDSBUSINESS NEEDS

OUTSOURCINGOUTSOURCING

New market conditions require that companies utilize a single interface, New market conditions require that companies utilize a single interface, capable of satisfying, with high standards of excellence, all ICT needs.capable of satisfying, with high standards of excellence, all ICT needs.

ConnectivityConnectivityServicesServices

ConnectivityConnectivityServicesServices

FacilityFacilityServicesServicesFacilityFacility

ServicesServices

ManagedManagedServicesServicesManagedManagedServicesServices

ApplicationApplicationServicesServices

ApplicationApplicationServicesServices

FSPFSPFSPFSP

99www.epiclink.it

THE MODULE - FULL SERVICE PROVIDER (FSP) - VALUE CHAINTHE MODULE - FULL SERVICE PROVIDER (FSP) - VALUE CHAIN

CONNECTIVITYSERVICES

FACILITYSERVICES

MANAGEDSERVICES

APPLICATIONSERVICES

ISP CSP ASP

Transport/Access

NetworkMgmt.

Web Hosting

Application Hosting

BaseServices

AdvancedServices

SoftwarePlatform

Development

ApplicationMonitoring

Management

Web Agency

Consultancy

System Integration

PROFESSIONALSERVICES

EPIClink supplies companies with a complete “turnkey” solutionEPIClink supplies companies with a complete “turnkey” solution

1010www.epiclink.it

THE MODULE - Value THE MODULE - Value PropositionProposition

* Total Cost of Ownership** Lehman Brother - Launch coverage of the ASP industry - Agosto 2000

The EPIClink model permits business to utilize one interface for all ICT problems.

The EPIClink offering represents a savings of 30-50%** on costs related to the implementation, management and monitoring of standard applications.

With the utilization of the ASP model, businesses increase their competitive position by using the best software applications, updated continuously and automatically.

With the EPIClink model businesses eliminate the problem of recruiting and retaining quality ICT personnel by utilizing the best and most up to date resources available in the market of innovative technology.

DescriptionDescription

“One-stop-shop”“One-stop-shop”

Reduced TCO*Reduced TCO*

“Best-of-breed” applications “Best-of-breed” applications

Access to advancedknow how

Access to advancedknow how

1111www.epiclink.it

Outsourcing the management of ICT components, companies can focus on core business.

As a result of investments in improved infrastructure and control systems, EPIClink can guarantee higher levels of service than those achieved by internal management.

The EPIClink model operates on a “payment for services used” basis. This allows for simplified ICT management cost forecasting.

Via the EPIClink model, clients can utilize “up-and-running” applications in significantly shorter time frames.

The EPIClink model allows companies a higher level of flexibility and adaptability, reducing risks of obsolescence , increasing versatility and competitiveness.


Focus on core businessFocus on core business

IncreasedreliabilityIncreasedreliability

Cost ControlCost Control

Improvedtime-to-marketImprovedtime-to-market

Increasedflexibility andadaptability

Increasedflexibility andadaptability

THE MODULE - Value THE MODULE - Value PropositionProposition

1212www.epiclink.it

THE SOLUTIONS - SECURITY SERVICESTHE SOLUTIONS - SECURITY SERVICES

The EPIClink Security Services offering is capable of handling all of the The EPIClink Security Services offering is capable of handling all of the available technologies, offering itself as one of the most complete and available technologies, offering itself as one of the most complete and

advanced on the international marketadvanced on the international market

SECURITYSERVICESOFFERING

System of protection to deny entry to the

“company network” by unauthorized users

Firewalling

Monitoring systems for the verification of any eventual

unauthorized intrusion

Intrusion Detection

Encryption system to guarantee confidentiality of the information transferred

on shared networks (i.e.Internet, Carrier back-

bone)

VPN

Continuously updated system of surveillance

and protection from viruses

Anti-virus

A comprehensive assessment system of vulnerable company information and the defining of corrective

policies

Vulnerability Assessment

System for filtering the content accessible on the

Internet by internal personnel

Content SecurityAuthentication system for server, users e signatures

via the use of sophisticated algorithms with

asymmetrical keys PKI (Public Key Infrastructure)

Authentication

1313www.epiclink.it

THE SOLUTIONS - CSP E ISP SERVICESTHE SOLUTIONS - CSP E ISP SERVICES

Connectivity Services

Facility Services

Managed Services

SecurityBack-upStorage Systems

ContentDistribution& Caching

HW/SW Provisionin

g

PerformanceSolution

BasicApplications

NetworkServices

Hosting Services

Co-locationCo-location HousingHousing SharedSharedHostingHosting

Qu

ality S

afety Co

ntro

lC

ust

om

er C

are

DedicatedDedicatedHostingHosting

1414www.epiclink.it

Flat Fee/”Pay-per-use” Fee

THE SOLUTIONS - CONNECTIVITY SERVICESTHE SOLUTIONS - CONNECTIVITY SERVICES

INTERNETConnectivity

Back-UpConnectivity

CLIENTConnectivity

INTERNET connectivity services Flat Fee/”Pay-per-use” Fee Guaranteed minimum band both on the national

and international directory Band flexibility

Description Characteristics

Service which connects client users directly to the EPIClink Data Center or via the Internet

Flat Fee/”Pay-per-use” Fee Guaranteed minimum band on the back-bone of

the carrier utilized Back-up options on permanent lines (CDN) or

temporary lines (Dial/Up, ISDN)

Backup connectivity service Back-End which activates at any moment in which the principle connections experience a shut down

”Pay-per-use” Fee Permanent connections (i.e. CDN)/Temporary

connections (i.e. Dial-Up e ISDN)

Private NetworkSolutions

Creation of virtual private networks between more than one branch of the same client (Intranet) or between the client branches and those its strategic partners whether customers or suppliers (Extranet)

1515www.epiclink.it

EPIClink

Internet Data Center

Back-bonecarrier 1

INTERNET

Back-bonecarrier 1

INTERNETCONNECTIVITYDescriptionDescription

End-User

Internet Connectivity is the connectivity service which permits the connection between the host web-server in the EPIClink Data Center to the Internet

This allows the end-user (customers of

the EPIClink client) to access the host site in the EPIClink Data Center via Internet

Usage of a wider band allows the end-user to access the Host site pages in a more timely manner

Internet Connectivity always runs on two carriers in order to guarantee service uptime even in the case of default of one of the two carriers


1616www.epiclink.it

EPIClink


Back-bonecarrier 1

EPIClink Customer

CLIENTCONNECTIVITY

Description

Client Connectivity is the service that permits EPIClink clients to access their server and applications positioned in the Data Center

La connection can be directed into the Data Center (case 1) or via access to the back-bone of the EPIClink carrier partner (case 2)

This service permits: access to the server for

maintenance access to the ASP applications

EPIClink Client employee

Back-bonecarrier 1

EPIClink Client

1

2


1717www.epiclink.it

EPIClink


Back-bonecarrier 1

INTERNET

Back-bonecarrier 1

Back-bonecarrier 1

EPIClink Client

Back-bonecarrier 1

BACK-UPBACK-UPCONNECTIVITYCONNECTIVITY


Back-up Connectivity is the connectivity service which is activated the moment that there is a down in the principal connectivity service thereby maintaining the client’s connectivity even in emergency situations

Back-up Connectivity


1818www.epiclink.it

EPIClink

Data Center

Back-bonecarrier 1

EPIClink Client (Branch 1)

Back-bonecarrier 1

PRIVATE NETWORKPRIVATE NETWORKSOLUTIONSSOLUTIONS

Descrizione

Private Network Solutions allows for the creation of private networks (virtual or not) with the ability to connect multiple client branches or client branches with strategic partners (i.e. suppliers and/or customers)

Private Network Solutions permits access to applications located in the Data Center to all connected branches

EPIClink Client(Branch 2)

EPIClink Partner Client


1919www.epiclink.it

THE SOLUTIONS - CSP : GENERAL DESCRIPTIONTHE SOLUTIONS - CSP : GENERAL DESCRIPTION

The EPIClink Hosting Services offering represents the kernel of the ISP/CSP The EPIClink Hosting Services offering represents the kernel of the ISP/CSP offering around which the remaining services revolve. offering around which the remaining services revolve.

Co-location HousingWeb Shared

HostingDedicated Hosting

Sale of required space and basic services

Sale of required space and basic services

HW infrastructure monitoring

Sale of required space

Supply, installation and monitoring of HW e standard operating system

Dedicated infrastructure

Sale of required space

Supply, installation and monitoring of HW, operating system and standard web server

Shared infrastructure

2020www.epiclink.it

THE SOLUTIONS - CSP : COLOCATIONTHE SOLUTIONS - CSP : COLOCATION

Facility Services Connectivity Services (optional)

access to all EPIClink connectivity services in modular and dynamic form

Space multiples of 1 cage (space for 4 racks) - approximately 9.5

s.m.

Technical Customer Care: 10x5 via a number of direct Customer Care Technicians

(Level II) with identification User/Pwd

Network fault notification (in the case of the sale of Connectivity Services) (via SMS, mail or telephone)

Assistance with resolution in 8hr for problems related to EPIClink supplied components (Network - in the case of the sale of Connectivity Services)

Description of ServicesDescription of Services

SLA: UPTIME: 99.99% of service (Network, Power)

QUALITY OF SERVICE: Roundtrip travel to the Data Center

Access: Free access for 2 days at the Data Center for service set-up

STAGING AREA: free access to the staging area for the maximum of 1 person at a time for the maximum of 4hr with 48 hr notice (excepting cases of downtime)

DATA CENTER (always accompanied by EPIClink personnel):

Monitoring: Network (in the case of the sale of Connectivity Services)

Access via the web via identification systems login/pwd to the standard functions of portale monitoring of MyView

2121www.epiclink.it

THE SOLUTIONS - CSP THE SOLUTIONS - CSP : : HOUSINGHOUSING

Facility Services

Connectivity Services access to all EPIClink connectivity services in modular and dynamic form

Space open or closed racks

purchasable space of 1/3 (4 sockets), 1/2 (6 sockets) and 1 entire rack (12 sockets) and multiples

General services: DNS management (primary and secondary)

assignment of 8 IP statistic addresses for each client

3 second level dominions for each level (xxx.it, xxx.com, xxx.eu, xxx.biz, xxx.tech) - registration, change maintainer and management

access to server for telemanagement (remote management) via Internet

user administration: creation and management of users and relative passwords to allow client access (maximum 3 users with the ability to manage said users by an administrator identified via login/pwd and https access protocol)

Technical Customer Care: 10x5 via a number of direct Customer Care Technicians with identification

User/Pwd

Fault notification (via SMS, mail o telephone)

assistance with resolution in 5 working hrs for lack of service availability problems relative to EPIClink supplied components (Network e Power)

Security Shared Firewall for standard closed port (i.e. packet filtering, NAT,...)

Possibility of limited customization standard (i.e. closed port POP, SMTP, iMAP4, FTP, TELNET,...) on individual router

SLA: UPTIME: 99.99% of service (Network, Power)

Access: Free access for 2 days at the Data Center for service set-up

STAGING AREA: free access to the staging area for a maximum of 1 person at a time for a maximum of 2hr with 48hr notice (excepting cases of down time)

DATA CENTER (always accompanied by EPIClink personnel):

Reporting (via web with Login/pwd recognition): standard report s on traffic and on SLA

Monitoring: Individual Network / Hardware / Router

Access via web by way of systems of login/pwd recognition to the standard functions of monitoring the MyView portal


2222www.epiclink.it

THE SOLUTIONS - CSP : DEDICATED HOSTINGTHE SOLUTIONS - CSP : DEDICATED HOSTING

Facility Services

Connectivity Services access to all EPIClink connectivity services in modular and dynamic form

router installation for each client with configuration, systematic management and monitoring on the part of EPIClink

HW e SW supply, installation, configuration and management of HW, Operating System and

Web Server on Unix platform and EPIClink’s proprietary Microsoft

dedicated hardware system

double electrical outlet for each machine

Space shared open rack

rack access limited to EPIClink personnel

General services: DNS management (primary and secondary)

assignment of 8 static IP addresses for each client

3 second level dominions at each level (xxx.it, xxx.com, xxx.eu, xxx.biz, xxx.tech) - registration, change maintainer and management

access to the server for telemanagement (remote management) via Internet

user administration: creation and management of users and relative passwords to allow client access (maximum 3 users with the ability to manage said users by an administrator identified via login/pwd and https access protocol)

Technical Customer Care: 10x5 via a number of Customer Care Technicians with User/Pwd

identification

Fault notification (via SMS, mail o telephone)

assistance with resolution in 5 working hrs for lack of service availability problems relative to EPIClink supplied components (Network, HW and

Operating System)

Security Shared firewall for standard closed port (i.e. packet filtering, NAT,...) Antivirus system managed by EPIClink

Possibility of limited customization on standard (i.e. closed port POP, SMTP, iMAP4, FTP, TELNET,...) on individual router

Intrusion Detection system with automatic notification of attempted intrusions

SLA: UPTIME: 99.99% of the service (Network, Power, HW, Operating

System)

Access: STAGING AREA: free access to the staging area for a maximum of 1

person at a time for a maximum of 2hrs with 48hr notice (excepting cases of down time)

Reporting (via web with Login/pwd recognition): standard report on traffic and on SLA


2323www.epiclink.it

THE SOLUTIONS - CSP : WEB SHARED HOSTINGTHE SOLUTIONS - CSP : WEB SHARED HOSTING

Facility Services Connectivity Services

access to all EPIClink connectivity services in modular and dynamic form

“potentially” unlimited entrance band (front-end) with payment on generated traffic

HW e SW supply, installation, configuration and management of HW,

Operating system and Web Server on Unix platform,Linux and di EPIClink proprietary Microsoft

shared hardware and software systems double electrical outlet Schuko for each machine

General Services: DNS management (primary and secondary) assignment of 1 static IP address for each client 3 second level dominions at each level (xxx.it, xxx.com, xxx.eu,

xxx.biz, xxx.tech) - registration, change maintainer and management

access to the server for telemanagement (remote management) via Internet

user administration: user administration: creation and management of users and relative passwords to allow client access (maximum 3 users with the ability to manage said users by an administrator identified via login/pwd and https access protocol)

possibility to create site areas with reserved access to a user group (the space to be configured directly by the client via web interface)

WEB SHARED HOSTING BASIC: available disk space on shared machine purchased in minimum

blocks of 25MB possibility of installation of dynamic pages with standard

components provided to EPIClink access only to local DB Access at the machine IIS5 platform use with Front Page components Solaris/Linux platform use with Perl script or Php4 supplied by the

client and downloaded locally daily back-up service (incremental methodology) with weekly

storage and monthly archiving per a year repair operation in the case of Sw and/or HW failure

WEB SHARED HOSTING ADVANCED: available disk space on shared machine purchased in minimum

blocks of 50MB possibility of installation of dynamic pages with standard

components provided to EPIClink access only to DB Oracle or SQL Server in back-end provided by

EPIClink definition and activation of the centralized DB structure will be

supplied by EPIClink as a project and paid for in the start up fee IIS5 platform use with Front Page components Solaris/Linux platform use with Perl script or Php4 supplied by the

client and downloaded locally daily back-up service (incremental methodology) with weekly

storage and monthly archiving per a year repair operation in the case of Sw and/or HW failure


2424www.epiclink.it

THE SOLUTIONS - HW / SW PROVISIONING SERVICESTHE SOLUTIONS - HW / SW PROVISIONING SERVICES

EPIClink can supply quickly clients with all necessary HW and SW. EPIClink can supply quickly clients with all necessary HW and SW.

EPIClink is able to offer initialed partnership agreements advantageous to their clients EPIClink is able to offer advantageous Leasing contracts as a result of management agreements drawn up by

shareholders

Description of Services

Ready-to-go

EPIClink is able to offer their clients HW and SW configurations which are pre-configured in ga manner which allows the client’s infrastructure to go “Live” quickly (1 week Max)

Global Partnership Program

EPIClink is able to offer initialed partnership agreements with the principle HW Vendors (i.e. Sun, Compaq, Cisco, Dell, HP,...) and SW Vendors (i.e. Microsoft, Oracle, ...). This permits the client to purchase their infrastructure needs while taking advantage of EPIClink’s advantageous discounts, delivery terms and guaranteed assistance

EPIClink also has a signed agreement with Intesa BCI which allows EPIClink to offer advantageous Leasing contracts to their clients

Set-Up

EPIClink offers installation and configuration services to their clients of all of the infrastructure of active Network, HW and SW at the EPIClink Data Center

General description

System Migration

EPIClink can offer their clients a system migration service to the Data Center and eventually to the new technologies at EPIClink’s disposal

The service is supplied using procedures and highly specialized personnel in order to guarantee rapid and high quality operations

Server on-demand

EPIClink is able to offer their clients the possibility of building their own HW real time architecture according to their needs

The service “Server on-demand” is offered via cluster systems which are only activated at peak times according to need

2525www.epiclink.it

THE SOLUTIONS - STREAMING SERVICESTHE SOLUTIONS - STREAMING SERVICES

General Description EPIClink’s “Streaming Services” are services which permit their clients to transmit video and audio events

via the web The service furnished by EPIClink provides the client with support for the decodification of video signals

and their conversion to a format compatible to web transmission. The service also provides for the distribution of a transmission band specially designed and flexible, calibrated to specific client needs

Web Casting Web Streaming

The service of “Web Casting” permits clients to transmit audio/video events “live” (indirect) via their own web site.

This service is useful for clients who wish to transmit the following type of events via Internet:

video-conference company events (executive communications to

employees, customers, suppliers) “live” product or services presentations interviews generic events: sports, musical, political, television

events

The service is provided by EPIClink via their own technological infrastructure which can guarantee high level quality and partnership with the leading operators in this sector.

The service of “Web Streaming” permits clients to transmit audio/video events ”On-demand” (pre-registered) via their own web site.

This service is useful for clients who wish to provide on their web site the following pre-registered events accessible via Internet :

commercial presentations/video clips registrations of video events e-learning videos for the development of their

personnel or related to new product launches for customers

The service is furnished by EPIClink via their own technological infrastructure which can guarantee high level quality and partnership with the leading operators in this sector.

2626www.epiclink.it

THE SOLUTIONS - FACILITY SERVICES THE SOLUTIONS - FACILITY SERVICES : : VIEW SERVICESVIEW SERVICES

General DescriptionGeneral Description

EPIClink puts at your disposal a web cam which show ongoing operations inside the Control Room which is the center in which occur the constant monitoring operation of the net, servers and applications

The service is made available via Web by way of a restricted access to the MyVieW portal

The service allows the client to control the effective execution of monitoring on the part of EPIClink 24x7x365

EPIClink allows the installation of a web cam which permits the constant visualization of installed servers

The service is made available via web by way of a restricted access to the MyView portal

The service allows the client to physically control their server in order to ascertain in person that no personnel accesses the server in order to perform unauthorized operations

EPIClink also offers the possibility of “recording” and image storage in order to verify at a future date any eventual unauthorized access not noted in “real time”

The service of recording is an cost which is not included in the base cost in that it depends on the length of time the client wishes to conserve the information

View Services allows for remote physical monitoring of the client’s servers in real time 24x7x365 and for the monitoring operations of EPIClink

Control Room View Server View

Description of Services

2727www.epiclink.it

THE SOLUTIONS - MANAGED STORAGE SERVICESTHE SOLUTIONS - MANAGED STORAGE SERVICES

The EPIClink offer of Managed Services is capable of covering all the client’s needs The EPIClink offer of Managed Services is capable of covering all the client’s needs guaranteeing high level flexibility and high service levels. guaranteeing high level flexibility and high service levels.

Back-upServices

StorageServices

Value Added

Services

Copy of data on off-line support not directly connected with the servers of the involved systems

The data are not usable for real time operations but are used as archives and as a base for eventual recovery services off-line (the systems undergo downtime in order to “load” back-up data)

Copy of data on on-line support directly connected to the servers of the involved systems

The data are used for real time operations and

are typically used to increase reliability and availability of the data

the data are also used to perform operations of “on-line” development and real time recovery

Services of data and systems recovery in the case of a “major crash”

The recovery services can be implemented in synchronized or unsynchronized modality according to the policies and architecture implemented

Disaster RecoveryServices

Value added services in support of the client in order to optimize their systems performance and the construction of a solution which better responds to the specific needs of the client

2828www.epiclink.it

THE SOLUTIONS - SYSTEM MANAGEMENT SERVICESTHE SOLUTIONS - SYSTEM MANAGEMENT SERVICES

System Management Services offers the complete management and reliability of System Management Services offers the complete management and reliability of the client’s system HW e SW located at the EPIClink Data Center. the client’s system HW e SW located at the EPIClink Data Center.

General description

The service provides constant monitoring and management (24x7x365) of the entire IT infrastructure

All operations are carried out by a control center open 24x7 (Control Room) which represents the heart of the system

The operations are supported by an advanced monitoring and management platform ESM (Enterprise System Management) which provides constant, automatic, and preventitive monitoring of the entire IT infrastructure

Detail characteristics

24x7 monitoring of the entire IT infrastructure: Network, HW, Operating System, Web server, Generic SW applications and distributed in ASP modality

The monitoring system functions in a preventative mode identifying alert thresholds for each component in order to prevent eventual system shut downs or overall performance reduction of the infrastructure

The monitoring system implemented by EPIClink is able to monitor not only system status but also comprehensive performance levels in an continuous manner.

When the defined threshold is surpassed the ESM platform signals the problem to the EPIClink personnel in the Control Room activating, in real time, the trouble shooting process

The system is configured to automatically send, upon verification of the specific event, an alert to the client via SMS, e-mail o telephone

EPIClink also offers assistance services in the case of down time or a crash of the systems, both HW and SW

2929www.epiclink.it

THE SOLUTIONS - PERFORMANCE SOLUTION SERVICESTHE SOLUTIONS - PERFORMANCE SOLUTION SERVICES

Given the increasing importance of web services distributed by companies both from a Given the increasing importance of web services distributed by companies both from a B2B and a B2C viewpoint EPIClink has implemented a sophisticated technological B2B and a B2C viewpoint EPIClink has implemented a sophisticated technological platform which allows clients to optimize their Web services. platform which allows clients to optimize their Web services.

PerformancePerformanceSolutionSolutionServicesServices

Performance Laboratory

Performance Optimizer

Testing service to assure the desired performance level of

the web site in design and set up phase

Monitoring service to optimize the performance of a web site already actively

“in production”

Distribution& Caching

Content Distribution e Caching service aimed at

optimizing system services

3030www.epiclink.it

THE SOLUTIONS - PROFESSIONAL SERVICESTHE SOLUTIONS - PROFESSIONAL SERVICES

General Description

EPIClink “Professional Service” are value added consultation services for clients who wish to use the high level of know-how and experience of EPIClink’s personnel in the design of excellent solutions for the client’s technological infrastructure and applications.

Content Distribution& Caching Security Storage Systems

CONTENT DELIVERY ASSESSMENT AND DESIGN SERVICES: the EPIClink experts measure the effectiveness of the site in distributing contents to users. Upon completion of the assessment, the EPIClink experts define the best architectural solution with the view of improving the end-user experience in navigating the site

STREAMING MEDIA ARCHITECTURE ASSESSMENT: the EPIClink experts support the client in defining the best solution for the distribution of audio e video broadcast services

Secure Web Site Design&Configuration

System&Network Penetration Testing

Cyber Attack Management Services Configuration

Security Audits Security Training Security Planning VPN Design&Deployment

Service Site and Operating Systems

Hardening Operating System Hardening

Back-up Assessment Services Back-up Design &

Implementation Storage Assessment Services

Consulting on-demand System Architecture

Validation & Assessment Site migration Service Capacity Planning

3131www.epiclink.it

THE SOLUTIONS - ASP OFFER: COMPLETE STRUCTURETHE SOLUTIONS - ASP OFFER: COMPLETE STRUCTURE

Hosting Services

Tro

ub

le Sh

oo

tingC

ust

om

er C

are

Connectivity Services

ERP

Enterprise E-business

Application Suite

Customization & Integration Services

Facilities Services

Security Services

Applicazioni Complementari (Messaging, DM, KM, Profiling tools, ...)

CRM BICorp.Portal

e-Comm. e-Procur.

3232www.epiclink.it

THE SOLUTIONS - ASP OFFERTHE SOLUTIONS - ASP OFFER

Enterprise Applications

E-business Applications

Support Applications

Vertical Solutions

ERP (Enterprise Resource Planning) CRM (Customer Relationship Management) Business Intelligence

Corporate Portal E-commerce E-procurement / e-marketplace

Messaging Document Management Decision Support System Profiling tools ...

Billing, Supply Chain Management, ...

3333www.epiclink.it

THE DATA CENTERTHE DATA CENTER

The EPIClink Data Center supplies the necessary environment to guarantee continuous to the entire ICT infrastructure of client companies (network, servers, applications) 24 hours/day and 7 days/week. Particular attention has been paid to security, including a system of video cameras with complete coverage and an armed guard service.

Inside this structure, EPIClink is able to guarantee the highest level of reliability by way of a mechanism of sub systems which provides for duplicate suppliers of both band and energy, in addition to a series of back-up systems.

The infrastructure realizzate all’interno del EPIClink Data Center offrono SLA (Service The infrastructure realizzate all’interno del EPIClink Data Center offrono SLA (Service Level Agreement) which allows us to guarantee a 99.99% service levelLevel Agreement) which allows us to guarantee a 99.99% service level

3434www.epiclink.it

DATA CENTER: TECHNOLOGICAL DATA CENTER: TECHNOLOGICAL CHARACTERISTICSCHARACTERISTICS

BIOMETRIC SENSORS FOR ACCESS CONTROLBIOMETRIC SENSORS FOR ACCESS CONTROLPrint recognition sensors authorize entrance to and exit from the Data Center by way of biometric recognition.

UPS GENERATORS UPS GENERATORS The continuous functioning of all of the structures is guaranteed by the UPS system (Uninterruptible Power Supply). UPS automatically protects the Data Center from possible power interruptions.

HVAC SYSTEMSHVAC SYSTEMSHVAC systems (Heating, Ventilation, Air Conditioning) guarantee automatic temperature control in all areas of the Data Center.

SISTEMI DI RILEVAZIONE E SOPPRESSIONE INCENDISISTEMI DI RILEVAZIONE E SOPPRESSIONE INCENDIThe Data Center is equipped with innovative systems for the signal and suppression of fires which, together with intelligent systems for the signal of increased heat levels, prevents the possibility of damage to the instrumentation present in the Data Center

OPERATIONS CONTROLOPERATIONS CONTROLAll internal Data Center activities are constantly monitored by NOC (Network Operations Center) which supervises the the functioning of the net and the Control Room which has complete control of all of the equipment, as well as the internal security

MOVEMENT SENSORS AND VIDEO CAMERASMOVEMENT SENSORS AND VIDEO CAMERASElectronic sensors and video cameras positioned at all critical points, both inside and outside of the building, and functioning 7 days/week, 24 hrs/day, immediately note any unauthorized movement..

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Il Full Service Provider. 2 2 The Company F ull S ervice P rovider Module The Solutions The Data CenterAGENDA