Impact of Mobile Technology

Tim NeslerCIO and Associate VP for

Information Technology ServicesSanta Fe College

League for Innovation 2011 CIO Summit October 1, 2011

Key Points

Everything mobile; always connected Trends impacting teaching and learning,

college services, work environment and the ICT infrastructure and support

Mobile technology strategy considerations

Everything Mobile

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Always Connected

Trends – Behaviors/Experiences

Convenience – real-time, faster access to nearly everything from anywhere at any time

Friendly, fun and “cool” – social, entertainment and education

Personalized – learned behavior, preference and context aware

Personal productivity and job satisfaction Affordable – more devices and data plan

choices

Trends – Student Mobile Gadgets

Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Student Connectivity

Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Classroom Use

Most colleges do not have institutional guidelines for the use of mobile devices

41% of college presidents say that students are allowed to use mobile devices in class

56% of colleges let individual instructors decide if mobile devices are permitted in class

57% of college graduates say that they used mobile devices in class

2% of presidents say the use of mobile devices is prohibited

Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – Point of view

77% of college presidents report that their institutions now offer online classes

College presidents predict substantial growth in online learning; 50% predict that most of their students will take online courses in 10 years

62% of college presidents anticipate that more than half the textbooks will be entirely digital in 10 years

Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – College Mobile Services

Mobile web services at Santa Fe College View Schedule Notifications Financial Aid Grades Register for Classes Pay Fees Audit Summary Withdrawal

Trends – Worker Mobility

Social networking – Facebook users spend the equivalent of 29% of their leisure time on the site

Consumerization – 33% of respondents used personal devices while at work to access social networking sites

Blurring of work and home – 35% of employers plan to provide more flexible work arrangements for employees

Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Worker Mobility

Tech savvy employees – colleges will need workers who can navigate the complex ecosystems of social media and support changing mobile technology

Employee expectations – technology tools provided by their organizations would be factor in taking a job with a new employer

Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Mobile Infrastructure and Support

Wireless 3G/4G – bandwidth for rich media Security – access (VPN) and authentication Storage – media-rich content and dropbox for

mobile devices Cloud services – deployment of apps Mobile device management – remote diagnosis,

configuration, inventory, provisioning and support Electrical – quick charge stations for mobile devices

Balancing Organizational Efficiency and Personal Productivity

Components of a Mobile Strategy

Guiding principles – vision, values and goals Policy/enforcement – security, privacy,

appropriate use, device/app ownership Devices/services – platforms, wireless service, Provision/support – setup, configure, activate,

manage, help desk, service levels ICT Infrastructure – platforms, applications,

bandwidth, security Funding – operating budget, grants

Mobile Technology Strategy

Articulate college’s philosophy and use of mobile technology

Develop security/privacy policies that don’t restrict innovation and use

Plan for personally-owned devices on campus Use the Internet and social networks to

facilitate relationships and communications Pilot mobile projects to determine levels of

security and supportSource: The future of mobile computing, Dell CIO insight Series, 2011

Mobile Technology Strategy

Link user technology strategy with college planning

Consider new technology to reduce the risk of data loss

Reconsider user stipends for mobile devices Be aware that students are not connecting to

the college – they live theirs lives “connected” and services should seek out students, not vice versa

Impact of Mobile Technology

The future – assimilation? “Resistance is futile “

1922

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