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Top Tasks @ CiscoDownload software,
firm…
Configure / set up a pr…
Troubleshooting (bug fi…
615
43
Top 25%
26-50%
51-75%
3
November 2012: Password recovery: Pretend you have forgotten the password for the Cisco account and take whatever actions are required to log in.
Success/Failure Rates Completion Time
Task 13 performance = Minor Issues (50-59) TPI = 59
Good0-2.25 x Target
* All Failure times treated as 300 seconds
Minor Time Issue2.25-3.25 x Target
Major Time Issue3.25-5.75 x Target
Critical Time IssueAbove 5.75 x Target
4
5
Problem addressed
6
13 Password recovery: Pretend you have forgotten the password for the Cisco account and take whatever actions are required to log in.
Success/Failure Rates Completion Time
Task 13 performance = Fair (60-69) TPI = 68
Good0-2.25 x Target
* All Failure times treated as 300 seconds
Minor Time Issue2.25-3.25 x Target
Major Time Issue3.25-5.75 x Target
Critical Time IssueAbove 5.75 x Target
7
“Implementing the improvements required coordinated effort from multiple IT teams, usability and experience design people, and even content editors.”
Martin Hardee, Director for Cisco.com
