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The Effect of Switching Cost andProduct Return Management on
Repurchase Intent: A Case Studyin the B2B Distribution Channel
Context in Indonesiaby Serli Wijaya
Submission date: 22-Oct-2019 12:30PM (UTC+0700)Submission ID: 1197854821File name: IJSCM_Vol_9_No_2_April_2020_Revised_Submitted.pdf (576.9K)Word count: 7471Character count: 39984
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The Effect of Switching Cost and Product Return Management onRepurchase Intent: A Case Study in the B2B Distribution ChannelContext in IndonesiaORIGINALITY REPORT
PRIMARY SOURCES
Ivan Russo, Ilenia Confente, David M. Gligor,Nicola Cobelli. "The combined effect of productreturns experience and switching costs on B2Bcustomer re-purchase intent", Journal ofBusiness & Industrial Marketing, 2017Publication
Submitted to Institute of Research &Postgraduate Studies, Universiti Kuala LumpurStudent Paper
www.pwc.comInternet Source
www.agba.usInternet Source
Submitted to University of LeedsStudent Paper
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