Information Technology 2017/2018 Master Plan Quarterly Status

Information Technology 2017/2018 Master Plan Quarterly Status Prepared by Oakland County Department of Information Technology Project Management Office October 20, 2017

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Labor Distribution

Oakland County Department of Information Technology 2

In October of 2016, the Department of Information Technology prepared a 24 month Master Plan in cooperation with the Information Technology Leadership Groups. This plan provided an overview of the available IT resources and their allocation to various County customers and approved projects. This report provides a status of the progress of this plan and an explanation of any extreme positive or negative variance from the original plan. This report is comprised of the following sections: Page

Labor Distribution .................................................................................................... 3 Availability and Allocation ........................................................................................ 4 Future Leadership Group Meeting Dates ................................................................... 4 Planned Maintenance & Upgrades / Master Plan Projects Activity and Variance Courts/Justice Administration ................................................................................ A.1 Finance/Admin ..................................................................................................... A.9 Land ................................................................................................................. A.13 eGovernment ..................................................................................................... A.24 Internal Services ................................................................................................ A.30 Technical Systems & Networking......................................................................... A.35 CLEMIS ............................................................................................................ A.44 CLEMIS Radio ............................................................................................................. A.54

Appendices

2017/2018 Customer Support and Maintenance Activity Usage Courts/Justice Administration ................................................................... A.56 Finance/Admin ........................................................................................ A.58 Land ...................................................................................................... A.60 eGovernment .......................................................................................... A.63 Internal Services ..................................................................................... A.65 Technical Systems & Networking .............................................................. A.66 CLEMIS ................................................................................................. A.70 CLEMIS Radio ............................................................................................ …. A.74 Labor Definition Standards ......................................................................... B.1 Reporting Definitions ................................................................................. B.2 Leadership Group Representation .............................................................. B.3 Vacant Position Report .............................................................................. B.6 Information Technology Statistics ............................................................... B.7 2017/2018 Master Plan Analysis ................................................................. C.1

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Labor Distribution


Information Technology’s Project Management System includes historical information that can be used to analyze the allocation of IT labor across IT’s Application Services Division, Technical Systems and Networking Division, CLEMIS Division and Internal Services/Administration Division. The pie chart below provides the types and ratio of labor necessary to operate these divisions.

Team Management1%

Customer Support39%

Maintenance11%Planned

Maintenance & Upgrades

9%

Enhancements & New Development

29%

Non Project11%

Team Management

Customer Support

Maintenance

Planned Maintenance &Upgrades

Enhancements & NewDevelopment

Non Project

3,446 Hours

133,299 Hours

98,403 Hours

37,906 Hours

35,504 Hours

28,976 Hours

Figure 1: Labor Distribution 10/01/16 ‐ 09/30/17

In the 2015-2016 Master Plan, IT planned for an overall delivery of 70% fixed labor (Customer Support, Maintenance, Planned Maintenance and Upgrades, Team Management and Non-Project time) and 30% discretionary (enhancing existing systems or developing new systems). The fixed labor is required simply to maintain the status quo and support existing systems and customers. The 2015-2016 Master Plan completed with 71% expended on fixed labor and 29% on discretionary. In the 2017-2018 Master Plan, IT planned for 71% fixed labor delivery and 29% discretionary. The Fourth Quarter of Fiscal Year 2017 indicates fixed labor at 71% and discretionary at 29%.

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Availability and Allocation


The Department of Information Technology’s Application Services; Technical Systems and Networking; CLEMIS; and Administration/Internal Services Divisions 2017-2018 Budget includes funding for 159 positions and $7,667,427 in Professional Services. The following are the assumptions used to determine the total annual labor hours available for project work.

46 positions for Application Services 17 positions for Internal Services 56 positions for Technical Systems and Networking 40 positions for CLEMIS 5 – 10% Estimated Vacancy Rate Average Professional Services rate by division 1,494 annual project availability for full time budgeted positions 1,244 annual project availability for full time supervisory budgeted positions

Future Leadership Group Meeting Dates Listed below is the schedule of the Leadership Group Quarterly Status meetings. All meetings will be held at Information Technology, Conference Room 126.

2017 Meeting Dates / Times Leadership

Group

1st Qtr 2017

2nd Qtr

2017

3rd Qtr 2017

4th Qtr 2017

Courts/Justice Administration

01/31/17 9:00 a.m.

05/02/17 9:00 a.m.

08/01/17 9:00 a.m.

10/31/17 9:00 a.m.

Finance/Admin

01/31/17 1:00 p.m.

05/02/17 1:00 p.m.

08/01/17 1:00 p.m.

10/31/17 1:00 p.m.

Land

01/31/17 3:00 p.m.

05/02/17 2:00 p.m.

08/01/17 2:00 p.m.

10/31/17 2:00 p.m.

2018 Meeting Dates / Times Leadership

Group

1st Qtr 2018

2nd Qtr

2018

3rd Qtr 2018

4th Qtr 20186


01/30/18 9:00 a.m.

05/01/18 9:00 a.m.

07/31/18 9:00 a.m.

10/30/18 9:00 a.m.

Finance/Admin

01/30/18 1:00 p.m.

05/01/18 1:00 p.m.

07/31/18 1:00 p.m.

10/30/18 1:00 p.m.

Land

01/30/18 2:00 p.m.

05/01/18 3:00 p.m.

07/31/18 3:00 p.m.

10/30/18 3:00 p.m.

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Courts Justice Administration LG Planned Maintenance & Upgrades 2017-2018

Variance ExplinationActivity Name

Original Master Plan Allocation

Current Master Plan Allocation

VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20173,499

3,450

2016-18 Courts Planned Maintenance & Upgrades

Compas/Wintox Patch Upgrades - cStar Interface 42 60 46 6 52 9 %14%88

Informatica Trillium Patch Upgrades 86 210 86 102 188 22 %10%46

Browser Compatibility Testing 2017 - Public Apps 34 0 34 34 0 %0%0

Browser Compatibility Testing 2018 - Public Apps 34 0 34 34 0 %0%0

2019-2020 Detailed PMU Project Sizing 39 45 39 4 43 2 %4%91

Business Objects - Patch Upgrades 26 30 26 4 30 0 %0%87

JAVA Application Updates for iText 71 84 71 0 71 13 %15%100

Upgrade Oracle 64 bit and connection provided byOracle (currently EOL)

75 18 57 75 0 %0%24

JAVA Application Updates for STRUTS 103 120 103 0 103 17 %15%100

Documentation Updates 133 200 133 67 200 0 %0%67

Laserfiche Upgrade Version 80 0 80 80 0 %0%0

.net Framework 4.0 Upgrades (currently at version N) 77 235 77 10 87 148 %63%88 .net upgrades required less time thanoriginally planned.

Coordination and Application Verification -Network/Security Planned Maintenance

9 25 9 17 26 -1 %-4%35

Coordination and Application Verification - SA PlannedMaintenance

32 0 16 16 16 %50%0 Application support not needed for SAchanges.

Websphere Migration Version 7.5 160 0 160 160 0 %0%0

Trillium 15.5 Upgrade - 2017 164 164 0 164 -164%100

Maint and Support Contract Renewals 27 60 27 40 67 -7 %-11%40

Database Upgrades-Oracle 10g 88 0 88 88 0 %0%0

Database Upgrades-Sql Server 2008 (EOL 7/19) 122 2 121 122 0 %0%1

Database Refreshes 40 4 15 19 21 %52%21 Database refreshes not required asexpected.

Database Upgrades-Oracle 11g (EOL 12/20) 205 0 205 205 0 %0%0

IT - Disaster Recovery 144 0 144 144 0 %0%0

Server Patches-Microsoft/Linux/Database 88 48 94 43 137 -89 %-185%69 Validation of services after patching hasrequired more time than planned.

Server OS Upgrades 2008 (EOL 7/19) 110 200 113 81 194 7 %3%58

A.1

Courts Justice Administration LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20173,499

3,450

SSL Renewals 2017 33 125 33 0 33 92 %74%100 SSL Renewals required less time thanplanned.

SSL Renewals 2018 45 0 45 45 0 %0%0

Websphere Patch Deployment 1 20 1 19 20 0 %0%5

SSIS 2008 Upgrade 190 116 190 0 190 -74 %-63%100 Additional Driver Updates were required.

Elections-Campaign Finance Patch Upgrades 63 1 63 63 0 %0%1

Elections-AT&T 2G Network Upgrade 149 149 0 149 -149%100 Unplanned upgrade.

Jury Data Merge 2017 29 30 29 0 29 2 %5%100

Jury Data Merge 2018 30 0 0 0 30 %100%0 Data Merge will not be required by IT as aresult of the new replacement Jury System.

Jury Patch Upgrades 60 0 0 0 60 %100%0 Patching of system will not be required dueto implementation of new SAAS system.

2016-18 Finance/Admin - eCommerce Planned Maintenance & Upgrades

Browser Compatibility Testing - Public Auction 8 0 8 8 0 %0%0

Central Services - Auction Upgrades 6 226 7 222 228 -2 %-1%3

2016-18 Public & Environmental Services Planned Maintenance & Upgrades

Childrens Village Planned Maint/App Upgrades 90 0 20 20 70 %78%0 Descope of Kronos and Monitor upgrades -Softwares will be replaced/migrated viaMaster Plan projects

Homeland Security Planned Maint/App Upgrade 40 0 0 0 40 %100%0 Descoped - New software will beimplemented via Master Plan project

Animal Control Planned System Maintenance 52 295 52 110 161 134 %45%32 Significant reduction in Animal Census 2017data prep as a result of new toolset andprocesses

Subtotals: 1,432 3,479 1,469 1,813 3,281%45

Allocation Changes

12/14/2016 49 hours moved to 2016-18 Finance/Admin - eCommerce PMU from 2016-18 Courts PMU.

A.2

Master Plan Activity

Courts Justice Administration Leadership Group 2017-2018

MP MP Rev Start End

LG Project Name Req Alloc 10/01/2016 % Orig Exp Total Var Var Revised Revised VarianceETC

Priority 09/30/2017 ExplanationProject ID Hrs Hrs Cmpl Est Hrs Hrs Hrs % Planned PlannedHrs

25,57019,978

01 10,714 10,579 10/1/16 10/3/18Imaging Program (Funded )DB6312PG

01A 477 %49 1,010 499 512 1,010 0 %0 10/3/16 9/28/18

10/3/16 9/28/18

Imaging Program Management(Funded )DB6312PM

01B 364 %100 356 364 364 -9 %-2 10/31/16 3/6/17

10/31/16 2/14/17

Imaging Program - Infrastructure andArchitecture Design (Funded ) -CompleteDB6182IA

01C 404 %100 414 404 404 10 %2 2/6/17 8/16/17

2/6/17 7/18/17

Imaging Program - Infrastructure andArchitecture Implementation (Funded) - CompleteDB6182II

01D 686 %95 733 698 35 733 0 %0 3/6/17 11/16/17

3/6/17 11/16/17

Imaging Program - CommonComponents Phase I (Funded )DB6182CC

01E 250 %67 407 271 136 407 0 %0 4/11/17 12/11/17

4/11/17 12/11/17

Imaging Program - CommonComponents Phase II (Funded )DB6182C1

01F 131 %10 1,397 134 1,263 1,397 0 %0 6/19/17 9/28/18

6/19/17 9/28/18

Imaging Program - Clerk, Circuit andFOC Migration (Funded )DB7182CT

01G 58 %25 240 61 179 240 0 %0 5/23/17 12/14/17

5/23/17 12/14/17

Imaging Program - Probate Migration(Funded )DB7182PC

01H %0 300 300 2/5/18 4/12/18Imaging Program - Clerk VRMS(Funded )DB7182CV

01I %0 1,069 1,069 2/2/18 8/21/18Imaging Program - ProsecutorImplementation (Funded )DB7182PI

01J %0 355 355 11/15/17 8/13/18Imaging Program - Integrate Imaginginto CStar (Funded )DB7182IC

A.3



MP MP Rev Start End



01K 40 %88 119 53 7 60 59 %49 5/22/17 10/30/17 Less time was needed to migratethe Health Documents5/22/17 10/9/17

Imaging Program - Health Migration(Funded )DB7182HM

01L 80 %68 176 100 48 148 28 %16 5/22/17 10/30/17

5/22/17 10/18/17

Imaging Program - TreasurerMigration (Funded )DB7182TM

01M %0 355 355 2/5/18 4/12/18Imaging Program - Health DocumentManagement System (Funded )DB7182HD

01N %0 106 106 3/12/18 6/15/18Imaging Program - HumanResources Migration (Funded )DB7182HR

01O %0 825 825 3/15/18 6/15/18Imaging Program - FS Payroll ImagingEnhancement (Funded )DB7182FS

01P %0 960 960 2/5/18 9/10/18Imaging Program - Medical ExaminerImaging Solution (Funded )DB7182ME

01Q %0 350 350 2/5/18 4/12/18Imaging Program - Kofax Upgrade(Funded )DB7182KU

01R %0 1,496 1,496 10/6/16 9/30/18Imaging Program Remaining ETCDB6312RE

Imaging Program Total 4,852 2,583 10,5797,997

02 237 106 106 %100 625 610 610 15 %2 6/2/14 4/6/17

6/6/14 1/11/17

Prosecutors OakDocs - CompleteDB2411OD

03 360 198 198 %100 360 198 198 162 %45 10/1/16 9/30/17 Less judge and referee switchesthen previous years.11/15/16 9/30/17

Circuit Court Judge Switch 2017(Mandate) - CompleteDB7314JS

04 360 360 %0 346 346 10/1/17 12/29/17Circuit Court Judge Switch 2018(Mandate)DB8314JS

A.4



MP MP Rev Start End



05 929 929 %100 846 929 929 -83 %-10 1/20/17 5/30/17

1/25/17 5/31/17

eFiling System Upgrade (Funded846) - CompleteDB7212EF

06 1,211 363 %43 1,211 592 771 1,363 -152 %-13 8/28/17 1/8/18

8/28/17 1/8/18

Statewide eFiling System Upgrade(Funded 1,211)DB7212TF

07 498 493 %100 498 493 493 5 %1 3/31/17 9/25/17

3/31/17 9/25/17

Community Corrections NewMichigan Pretrial Risk Assessment(Funded ) - CompleteDB7174RA

08 144 102 102 %100 622 581 581 41 %7 6/8/16 10/31/16

6/8/16 10/21/16

Animal Control Shelter MgtImplementation - CompleteDB4178RE

09 83 173 174 %100 348 349 349 -1 %0 3/2/16 2/14/17

3/3/16 2/28/17

Jury System Replacement RFP -CompleteDB5312JR

10 207 150 150 %100 512 455 455 57 %11 7/7/16 11/18/16

7/7/16 12/2/16

Enhance eTickets for MisdemeanorPayments - CompleteDB5321MP

11 129 122 122 %100 208 191 191 17 %8 9/1/16 3/10/17

9/1/16 11/22/16

Children’s Village Case ManagementSystem RFP - CompleteD56165RF

12 716 837 837 %100 898 849 849 49 %5 9/20/16 9/6/17

9/20/16 9/6/17

Electronic Death Records Integration- CompleteDB6212DR

13 701 801 292 %43 801 346 455 801 0 %0 9/8/16 2/5/18

9/8/16 2/1/18

Children’s Village Kronos CloudUpgradeD56165KU

14 435 545 381 %80 545 411 104 515 30 %6 1/3/17 12/5/17

1/3/17 12/5/17

Jury Management SystemReplacementDB6312JM

15 2,851 2,851 %0 2,851 2,851 6/1/18 7/18/19Medical Examiner Case ManagementSystemDJ6176CM

A.5



MP MP Rev Start End



16 786 786 %0 786 786 1/5/18 9/10/18Probate Court WorkflowEnhancementDB6344PW

17 1,979 1,979 116 %6 1,979 127 1,852 1,979 0 %0 11/9/16 9/21/18

11/9/16 9/20/18

Children's Village Case ManagementSystemD56165CM

18 1,000 200 32 %17 200 35 166 200 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget - CourtsLGDE6182CC

19 200 200 106 %62 200 125 75 200 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Mandates EBDB7120EB

20 2,125 2,125 612 %30 2,125 627 1,498 2,125 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Courts Justice AdministrationEnhancement BudgetsDB7010EB

550 400 63 %16 400 63 338 400 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Courts Sizing BudgetDB7182SB

Totals 7,563 17,230 9,561 26,79917,238

Open Requests

Enhance OCR for Vital Records 440

DB6212OR

JOS Replacement 2,006

DB6312JR

Medical Examiner Invoicing andReceipt System

344

DJ6176IR

PAWS Phase II 1,855

A.6



MP MP Rev Start End



Open Requests

D56178PE

cStar Appointment SchedulerReplacement

1,379

DB6174CS

eService Center Payment System 1,091

DB6212PS

Allocation Changes

10/25/2016 10,714 hours added to Imaging Program from Miscellaneous Resolution #16249.

11/29/2016 42 hours added to unallocated from Animal Control Shelter Mgt Implementation positive variance.

11/29/2016 57 hours added to unallocated from Enhance eTickets for Misdemeanor Payments positive variance.

11/29/2016 99 hours unallocated.

12/22/2016 90 hours added to Jury System Replacement RFP from unallocated.


01/24/2017 846 hours allocated to eFiling System Upgrade from the non-departmental General fund.

01/31/2017 440 hours added to unallocated from moving Enhance OCR for Vital Records to Open Request.


01/31/2017 170 hours added to Electronic Death Records Integration from unallocated.


03/20/2017 7 hours added to unallocated from Children’s Village Case Management System RFP positive variance.


03/22/2017 498 hours allocated to Community Corrections New Michigan Pretrial Risk Assessment from Community Corrections grant fund.

04/27/2017 300 hours moved to Citizen Engagement Budget - Finance LG from Citizen Engagement Budget - Courts LG.

04/28/2017 131 hours added to unallocated from Prosecutors OakDocs positive variance.


05/02/2017 100 hours added to Children’s Village Kronos Cloud Upgrade from unallocated.


A.7



MP MP Rev Start End



Allocation Changes

06/23/2017 83 hours added to eFiling System Upgrade from the non-departmental General fund.

08/28/2017 1,211 hours added to Statewide eFiling System Upgrade from the non-departmental General fund.

09/11/2017 110 hours added to Jury Management System Replacement from unallocated.

09/11/2017 207 hours unallocated

09/12/2017 49 hours added to unallocated from Electronic Death Records Integration positive variance.


10/03/2017 162 hours added to unallocated from Circuit Court Judge Switch 2017 positive variance.


10/12/2017 135 hours returned to Imaging fund (Miscellaneous Resolution #16249) from Imaging Program.

A.8

Finance/Admin LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20171,765

1,765

2016-18 Assessing & Tax Planned Maintenance & Upgrades

C-Series Bottomline Planned System Maintenance 48 154 48 106 154 0 %0%31

Sympro Planned System Maintenance 31 166 31 136 166 0 %0%18


HRMS 2016 W2, 1099R. ACA Processing 19 46 19 0 19 27%100

HRMS 2017 W2, 1099R. ACA Processing 46 0 46 46 0%0

HRMS 2016-2018 Tax Update 56 180 65 57 122 58%53

Refresh/Run Scripts HR/Financials Databases 19 120 19 77 96 25%20

Financials - 2016 Year End Closing tasks 6 8 6 0 6 2%100

59% Less effort required than estimated.

0%

32% Lower effort required than estimated

20% Revised process to reduce effort.


Financials - 2016 1099 & 1042s Processing 16 0 0 0 16 %100%0 Support of this processing not needed.

Financials - 2017 Year End Closing tasks 8 0 8 8 0 %0%0

Financials - 2017 1099 & 1042s Processing 16 0 16 16 0 %0%0

REM Reimbursement 2016 Tax Intercept Process 1 17 1 0 1 16 %94%100 Test files successful to State, less effortneeded.

REM Reimbursement 2018 Tax Intercept Process 17 0 17 17 0 %0%0

REM Reimbursement 2017 Tax Intercept Process 34 0 34 34 0 %0%0

Central Services Faster Upgrade from v6.2.6.1 tov6.9.11(App, OS, DB)

187 96 193 9 202 -106%96 -110% Additional hours required based on final

Central Services OmniRim Upgrades from v9.0 to v9.2to v9.2 SP2 (App, OS, DB)

4 167 6 162 167 0%3

SSL Renewals - Finance Admin 40 80 40 14 54 26%74


SQL Upgrades (currently on 2008 R2) 18 90 18 0 18 73%100

design (virtual).

0%


81% Descope of Services Reg SQL Upgrade -

CompletedOS Server Upgrades - Health (currently on 2008 r2) 5 178 11 167 178 0 %0%6

Health & Human Services Planned SystemMaintenance

21 230 22 207 229 1 %1%9

Subtotals: 452 1,669 476 1,055 1,531%31

A.9


Finance/Admin Leadership Group 2017-2018

MP MP Rev Start End



15,21613,618

01 1,273 1,347 1,353 %100 1,565 1,465 1,465 100 %6 4/25/16 5/3/17

4/25/16 5/12/17

HIPAA Compliance-RiskAssessment (Mandate) - CompleteD86151HP

02 1,567 1,079 %100 1,567 1,080 1,080 488 %31 3/21/17 10/3/17 Required less effort thanestimated.3/22/17 9/30/17

2017 HIPAA ComplianceEnhancement Program (Funded ) -CompleteD87182HP

03 238 1,884 1,621 %90 2,472 2,223 249 2,472 0 %0 1/27/16 1/22/18

1/27/16 1/22/18

Financial and Human CapitalManagement System RFP (Funded1,646)D86151PR

04 189 175 175 %100 325 311 311 14 %4 6/10/16 9/15/17

6/10/16 9/25/17

Audit Management System -CompleteDB4112AS

05 1,521 1,721 8/1/17 12/1/17EDCA Digital Marketing Program(Funded 1,287)DE6191DM

05A 342 %100 415 377 377 38 %9 8/30/16 3/20/17

8/30/16 3/22/17

EDCA Digital Marketing – 2017 Elite40 (Funded ) - CompleteDE6191EF

05B 265 %22 1,380 304 1,076 1,380 0 %0 4/13/17 9/30/18

4/13/17 9/30/18

EDCA Digital Marketing Budget(Funded )DE6191MIEDCA Digital Marketing Program Total 1,795 681 1,7571,076

06 589 589 112 %19 589 114 475 589 0 %0 12/6/16 4/2/18

12/6/16 2/15/18

Corp Counsel Matter ManagementSoftware ProjectDJ6115CL

07 1,496 1,496 258 %18 1,426 271 1,225 1,496 -70 %-5 5/1/17 6/22/18

5/1/17 9/14/18

Homeland Security ManagementSystemD56166MS

08 888 888 67 %9 864 76 763 838 26 %3 4/14/17 7/25/18

4/14/17 6/8/18

EDCA SalesForce IntegrationImprovementsD17191SF

09 372 372 6 %4 16 352 368 11/9/16 6/7/18Law Library InfrastructureImprovementDJ6513ON

A.10



MP MP Rev Start End



10 313 313 %0 313 313 1/3/18 7/31/18Purchasing Vendor InsuranceTracking SolutionDJ6112IT

11 2,300 2,100 1,121 %54 2,100 1,139 961 2,100 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget -Finance LGDE6182CF

12 2,350 2,350 810 %35 2,350 815 1,535 2,350 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Finance/Admin EnhancementBudgetsDJ7010EB

400 400 %0 400 400 400 %0 10/1/16 9/30/18

10/1/16 9/30/18

Finance/Admin Sizing BudgetDJ7182SB

Totals 7,208 15,453 8,189 15,5387,350

Open Requests

Advantage Oakland WebsiteEnhancements

914

DE7191AO

EDCA/BFC Financial Portal 504

D17191FP

Homeland Security TechnologyAssessment

271

D56166TA

Allocation Changes

12/01/2016 180 hours added to HIPAA Compliance-Risk Assessment from HIPAA funding.

12/21/2016 1,262 hours added to Financial and Human Capital Management System RFP from the general fund.

03/01/2017 200 hours added to EDCA Digital Marketing Program from EDCA funding.

04/13/2017 146 hours added to Financial and Human Capital Management System RFP from the general fund.

A.11



MP MP Rev Start End



Allocation Changes

04/27/2017 600 hours added to Citizen Engagement Budget - Finance LG from Citizen Engagement Budget - Land LG (300 hours) and Citizen Engagement Budget - Courts LG (300hours).

05/04/2017 106 hours returned to HIPAA funding from HIPAA Compliance-Risk Assessment positive variance.

05/18/2017 1,567 hours allocated to 2017 HIPAA Compliance Enhancement Program from Non-departmental General Fund.

06/14/2017 300 hours added to Citizen Engagement Budget - Finance LG from contingency.

09/20/2017 238 hours added to Financial and Human Capital Management System RFP from the general fund.

09/26/2017 14 hours added to unallocated from Audit Management System positive variance.


A.12

Land LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201723,671

23,615

2016-18 Assessing & Tax Planned Maintenance & Upgrades

BSA Planned System Maintenance 2017-18 207 4 204 207 0 %0%2

LAMS Planned System Maintenance 2016-17 169 198 169 0 169 29 %15%100

LAMS Planned System Maintenance 2017-18 198 4 194 198 0 %0%2

Land Gateway Planned System Maintenance 41 68 57 125 -125%54 New activity - 126 hours approved to retire50 DWH jobs and db

MBoR Planned System Maintenance 120 154 120 0 120 34 %22%100 Upgrades complete, required less time thanplanned

WAS Planned System Maintenance 176 199 176 57 233 -34 %-17%76


13 32 13 19 32 0 %2%40

Contract Renewals 3 21 4 17 21 0 %0%18

Disaster Recovery 179 0 112 112 67 %37%0 Fewer hours needed to support DR testing.

Documentation Updates 54 150 54 98 152 -2 %-1%35

2018-20 Master Planning - PMU estimates 50 0 50 50 0 %0%0


4 32 4 28 32 0 %0%12

Server and Database Patch Planned Maintenance 80 72 82 35 116 -44 %-62%70 Task for SQL patch were not in the originalplan

BSA Planned System Maintenance 2016-17 191 195 191 0 191 4 %2%100

IVR Planned System Maintenance 39 17 39 11 50 -33 %-195%78 Did not plan for annual vendor licenseupdates

TOS Planned System Maintenance 51 52 51 0 51 1 %2%100


F/A Contract Renewals 22 65 24 15 39 26 %40%62 Fewer effort hours required than estimated

F/A Disaster Recovery 2018 106 0 106 106 0 %0%0

F/A Disaster Recovery Toolkit Updates 36 0 36 36 0 %0%0

F/A Patch Deployment Coordination & Testing(DB,MS) 32 72 33 41 74 -2 %-3%44

2016-18 Infrastructure & GIS Planned Maintenance & Upgrades

FM&O Planned System Maintenance 220 350 221 130 350 0 %0%63


3 115 3 35 38 77 %67%8 Fewers hours needed to support NetworkMaintenance

A.13





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201723,671

23,615

CAMS Planned Database Upgrades & Refreshes 38 150 40 94 134 16 %11%30

GPS System Planned Maintenance 4 30 4 26 30 0 %0%13

Contract Negotiations 67 160 67 105 172 -12 %-7%39


8 28 8 12 20 8 %28%40 Fewer hours needed to support SAmaitenance

GIS Ent Upgrade Web App Builder Applications 22 366 54 257 311 55 %15%17

GIS Enterprise Document Maintenance 294 252 294 18 312 -60 %-24%94 Additional effort needed to complete theGeoVision Maintenance

Parcel GIS Data Planned Maintenance 50 0 50 50 0 %0%0

2017 Incremental GIS Enterprise Data Maintenance 693 731 693 0 693 38 %5%100

Orthoimagery Data Maintenance 32 0 0 0 32 %100%0 Descope due to imagery flights scheduledevery 3 years and planning will occur in2020

CAMS Monthly State Zero and Basemap 2017 636 636 636 0 636 0 %0%100

CAMS Monthly State Zero and Basemap 2018 636 26 518 543 93 %15%5

Monthly Patch Deployment 54 60 57 29 86 -26 %-44%66 Additional hours needed to support monthlypatch testing

Disaster Recovery Toolkit Updates 31 32 31 1 32 0 %0%97

2015 SSL Certification 9 60 9 36 45 15 %25%20 Fewer hours needed to support SSL Certtesting

IT Disaster Recovery Drill 199 0 183 183 16 %8%0

2018 Incremental GIS Enterprise Data Maintenance 777 42 735 777 0 %0%5

2017 Annual GIS Enterprise Data Updates 140 267 140 0 140 127 %48%100 Data updates performed with fewer hoursthan originally planned

2018 Annual GIS Enterprise Data Updates 248 0 248 248 0 %0%0

US Census GIS Data Maintenance 16 82 19 226 245 -163 %-199%8 Additional Hours needed to perform LUCAtasks with Decennial Census

GIS Enterprise Planned Maintenance 45 159 45 114 159 0 %0%28

Enterprise ArcGIS License Manager Upgrade I 0 12 12 -12%0

Browser Testing for Public Applications 40 0 15 15 25 %63%0 Fewer hours have been needed to supportbrowser testing

Parks & Rec Planned Maintenance 5 272 5 0 5 267 %98%100 Maintenance no longer needed asapplication has moved to vendor cloudsolution

A.14





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201723,671

23,615

Property Gateway Planned Maintenance 296 481 298 183 481 0 %0%62


.NET Framework Upgrade 20 0 0 0 20 %100%0 Decope task - Server and DB instancepreviously removed from environment

E-Health Planned DB System Maintenance 11 56 11 46 57 -1 %-2%20


19 48 19 28 46 2 %4%40

SSIS Upgrade 58 30 68 16 84 -54 %-180%81 Additional SSIS packages have beenidentified requiring update - includesmigration from .Net executable

SSL/PKI/COMODO Certificate Upgrade 21 100 26 68 94 6 %6%28

Visual Studio Update 85 0 85 85 0 %0%0

DR Toolkit Updates 21 144 22 85 106 38 %26%20 Positive Variance due to team changes andconcentrated effort by role

IT Tools & Team Planned Maintenance 166 306 169 157 326 -20 %-7%52


45 80 45 40 85 -5 %-6%53

Browser Compatibility Testing & Remediation - PublicApps

72 0 72 72 0 %0%0

OS Server Upgrade - VersalCode Environment(currently on 2008 r2)

375 0 285 285 90 %24%0 Descope of proxy server upgrade -Decommissioned as part of NGINXimplementation

OS Server Upgrades - LNDAPP1 Environment(currently on 2008 r2)

16 234 16 242 257 -23 %-10%6

Patch Deployment 241 138 260 93 353 -215 %-156%74 Significant increase in SQL Patchingcoordination and testing

IT Disaster Recovery 249 0 234 234 15 %6%0

OS Server Upgrades - WRC (currently on 2008 r2) 23 130 23 90 113 17 %13%20

WRC Planned Database Maintenance & Refreshes 39 92 39 65 104 -12 %-13%37

WRC Planned Application System Maintenance 255 474 261 279 540 -66 %-14%48

BSA Server OS Upgrade 12 %4 22 520 541 -541

CAMS 15.2 Dev Infrastructure Upgrade 8 %58 16 11 27 -27

CAMS Upgrade %0 4,840 0 4,840 4,840 0 %0

DevNet Server OS/SQL Upgrade %0 456 0 0 0 456 %100 Due to delay in DevNet implementation thisupgrade will not be needed in this MasterPlan.

A.15





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201723,671

23,615

GIS Enterprise Applications Upgrade (PROD) 139 %100 443 429 0 429 14 %3

GIS Enterprise ArcGIS Desktop and Tool Upgrade 236 %100 447 457 0 457 -10 %-2

GIS Enterprise Infrastructure Upgrade (PROD) 181 %100 743 811 0 811 -68 %-9

GIS Enterprise Upgrade %0 4,353 0 4,353 4,353 0 %0

IVR SW, HW, OS Upgrade 8 %1 1,298 8 1,237 1,245 53 %4

Out County GIS Data Maintenance 38 %23 180 41 139 180 0 %0

WAS MS Access 2016 Upgrade 357 %100 509 357 0 357 153 %30 Application upgrade went better thanexpected.

Subtotals: 5,463 24,149 6,818 17,093 23,911%29

Allocation Changes

09/20/2017 56 hours moved to 2016-18 Finance/Admin - eCommerce PMU POS Replacement from Land PMU WAS MS Access 2016 Upgrade positive variance.

A.16


Land Leadership Group 2017-2018

MP MP Rev Start End



39,79750,661

01 75 264 264 %100 741 589 589 152 %21 1/20/16 2/3/17 The added phase to createdevelopment and QAenvironments completed in lesshours than planned.

1/20/16 1/31/17

AAT Upgrade - Countywide DB(Funded ) - CompleteD95125CW

02 320 82 %33 320 87 173 260 59 %19 8/14/17 11/28/17

8/14/17 11/28/17

BS&A 2018 Cost Table - TestEnvironment (Mandate)D97125CT

03 608 608 476 %79 755 623 169 792 -37 %-5 8/8/16 11/21/17

8/8/16 11/21/17

WRC SCADA Ignition Implementation(Funded )D56611IG

04 47 50 50 %100 552 526 526 27 %5 2/18/16 1/6/17

2/1/16 9/29/16

WRC CCTV Implementation (Funded) - CompleteD15611TV

05 133 133 129 %100 407 440 440 -33 %-8 10/23/14 3/31/17

10/23/14 10/18/16

WRC Data Repository (Funded ) -CompleteD84611DR

06 106 192 190 %100 1,232 1,230 1,230 2 %0 11/21/14 5/12/17

11/21/14 5/1/17

Road Commission CAMS Permit andWork Order (Funded ) - CompleteD84182PW

07 72 53 53 %100 182 163 163 19 %11 6/13/16 1/11/17

6/13/16 11/1/16

EH Enterprise Implementation – RFP(Funded ) - CompleteD56162RP

08 127 127 127 %100 1,398 1,398 1,398 0 %0 12/29/15 11/1/16

12/29/15 11/8/16

Warrant and Settlement - Data LoadAutomation Phase 2 - CompleteD95711WI

09 3,051 3,051 10/1/16 9/30/18Tax Management System (Funded )D97071DN

09A 166 %100 2,227 1,995 1,995 232 %10 6/10/15 2/10/17

6/10/15 11/7/16

Tax Management System -Requirements and Design (Funded )- CompleteD95071RV

09B 652 %66 2,066 1,360 705 2,065 1 %0 11/24/15 4/19/18

11/24/15 4/19/18

Tax Management System - Testing &Implementation (Funded )D95071TS

A.17



MP MP Rev Start End



09C 824 %74 1,465 1,081 384 1,465 0 %0 8/1/16 3/29/18

8/1/16 3/29/18

Tax Management System - OCApplication Development (Funded )D96071IN

09D %0 314 314 9/1/17 9/28/18Tax Management System -Remaining ETCD94071RETax Management System Total 5,758 4,436 5,8391,403

10 969 228 228 %100 969 228 228 741 %76 10/3/16 4/28/17 Sponsors chose to leverageexisting functionality and createcustom configurations to meettheir project requirements.

10/3/16 11/6/17

WRC & FMO CAMS FieldEnhancements (Funded ) -CompleteD17611FM

11 356 356 %100 362 356 356 6 %2 2/13/17 8/4/17

2/13/17 6/27/17

RCOC SAD ManagementEnhancements (Funded ) -CompleteD16182RC

12 1,456 1,136 337 %30 1,136 345 791 1,136 0 %0 9/28/16 9/28/18

9/28/16 9/28/18

Equalization Mandate Program2017-2018 (Mandate)D97125EP

13 700 700 322 %46 700 323 377 700 0 %0 11/22/16 9/30/18

10/1/16 9/30/18

OCHD Mandate Program Budget2016-2018 (Mandate)D56162MC

14 3,843 3,843 10/1/16 2/5/19EH Enterprise ImplementationProgram (Mandate)D57162RP

14A 206 %78 272 212 60 272 0 %0 10/31/16 12/18/17

10/31/16 8/25/17

EH Enterprise Imp - ContractNegotiation (Mandate)D56162PE

14B %0 3,571 3,571 10/10/17 9/30/18EH Enterprise Imp - Remaining ETC(Mandate)D57162AIEH Enterprise Implementation Program Total 272 212 3,8433,631

15 380 293 293 %100 380 293 293 87 %23 11/21/16 5/22/17 Project finished with less effortthan originally planned.12/1/16 5/22/17

BS&A 2017 Year End ProcessesBudget - CompleteD97125AP

A.18



MP MP Rev Start End



16 380 380 2 %1 380 4 376 380 0 %0 6/19/17 9/30/18

6/22/17 9/30/18

BS&A 2018 Year End ProcessesBudgetD98125AP

17 3,467 1,593 10/1/16 9/30/17FMO Replace Building MaintenanceProgram (Funded 1,593)D17148PB

17A 102 %100 184 116 116 68 %37 9/8/16 1/24/17 Vendor onboarding completed inless time than planned.9/8/16 1/23/17

FMO BMS - Requirements (Funded )- CompleteD17148BM

17B 710 %50 1,491 747 745 1,491 0 %0 1/11/17 9/30/18

1/11/17 9/30/18

FMO BMS - Implementation (Funded)D17148B1FMO Replace Building Maintenance Program Total 1,675 863 1,607745

18 6,320 7,299 3,011 %58 5,305 3,065 2,240 5,305 0 %0 10/1/16 9/28/18

10/1/16 9/28/18

GIS Enterprise Program (Funded6,309)D16182GB

18A 1,315 %69 2,000 1,375 625 2,000 0 %0 9/26/16 9/28/18

10/1/16 9/28/18

GIS Enterprise Road Show Program(Funded )D16182GSGIS Enterprise Program Total 7,305 4,440 7,3052,865

19 762 413 410 %100 762 413 413 350 %46 3/13/17 10/13/17 De-scoped Assessing phase.Customer has decided to usemaps available in Pictometry andAGO. Tax phase GIS map layerswere implemented and GISfunctionality will be turned onwithin BS&A at a later date.

3/13/17 2/23/18

AAT Upgrade - GIS Deployment andImplementation (Funded 762) -CompleteD97125GS

20 2,194 2,194 16 %2 2,194 38 2,156 2,194 0 %0 8/28/17 9/27/18

8/28/17 9/27/18

FM Infrastructure Improvement(Funded 2,194)D17147IN

21 840 840 28 %5 840 40 800 840 0 %0 4/21/17 9/11/18

4/21/17 9/11/18

AAT Upgrade - MYSA (Funded 840)D97125MY

A.19



MP MP Rev Start End



22 1,347 1,347 33 %2 33 1,314 1,347 1/25/17 9/26/18CAMS Public Request Portal(Funded 1,347)D17182PP

23 628 628 3 %1 8 620 628 9/25/17 5/29/18Facilities Custodial Cleaning andInspection Solution (Funded 628)D17147CC

24 932 268 %42 703 288 401 689 14 %2 10/1/16 9/27/18

10/18/16 9/27/18

WRC Asset Optimization Phase II(Funded )D56611SZ

25 1,800 1,797 693 %41 1,797 736 1,061 1,797 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

WRC Development Budget 2017 -2018 (Funded )D57611D5

26 1,300 1,300 260 %23 1,310 276 934 1,210 100 %8 9/22/16 7/5/18

9/22/16 5/9/18

WRC Soil Erosion Software SolutionD56611SE

27 1,040 1,040 10/1/16 9/30/17FM CAMS Expansion ProgramD17148PG

27A 384 %100 486 404 404 82 %17 12/13/16 10/6/17

12/1/16 9/18/17

FM CAMS Expansion - GIS -CompleteD17148GS

27B %0 636 636 9/12/17 3/6/18FM CAMS Expansion Remaining ETCD17148CE

FM CAMS Expansion Program Total 486 404 1,040636

28 773 773 368 %50 773 385 386 771 2 %0 10/3/16 3/6/18

10/3/16 3/6/18

WRC Pontiac Water MeteringSystem (Funded )D56611NP

29 549 549 504 %96 549 525 24 549 0 %0 11/7/16 11/1/17

11/7/16 11/1/17

Surplus Property ManagementD97071SP

30 827 838 529 %69 838 580 258 837 1 %0 12/13/16 2/1/18

12/13/16 1/25/18

Oblique Imagery Implementation(Funded 838)D16182OB

A.20



MP MP Rev Start End



31 1,423 10/1/15 8/24/18WRC IVR Program (Funded )D57611PG

31A 160 %21 775 167 608 775 0 %0 3/2/17 6/12/18

3/2/17 6/12/18

WRC IVR Solution - Paymentus(Funded )D57611VR

31B 19 %5 648 31 617 648 0 %0 9/18/17 8/9/18

9/18/17 8/9/18

WRC IVR Solution - Genesys(Funded )D57611GNWRC IVR Program Total 1,423 197 1,4231,226

32 885 885 %0 885 885 11/18/17 9/26/18WRC Miss Dig Ticket ManagementSystemD56611MD

33 800 800 520 %65 800 520 280 800 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

CAMS Enterprise Enhancements2017-18D17182CE

34 1,000 200 38 %19 200 38 162 200 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget - LandLGDE6182CL

35 300 300 53 %18 300 55 245 300 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Municipal Services IT ProgramTP7186MS

36 2,025 2,112 881 %44 2,112 926 1,187 2,112 0 %0 10/3/16 9/30/18

10/1/16 9/30/18

Land Enhancement BudgetsD97010EB

1,100 800 118 %15 800 118 682 800 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Land Sizing BudgetD97182SB

Totals 15,177 40,411 22,130 45,91923,789

Open Requests

MBOR - Scheduling Rewrite 3,185

A.21



MP MP Rev Start End



Open Requests

D97125MS

Property Gateway Mobile 790

D16182PG

Replace Pay Delinquent Application 865

D97711PD

WAS Program Budget 2017-2018 4,500

D97125WP

WRC Field Collection Program 560

D56611FC

WRC Hach WIMS Phase 2 857

D56611HW

Allocation Changes

10/25/2016 932 hours allocated to WRC Asset Optimization Phase II from WRC fund.

10/25/2016 1,800 hours allocated to WRC Development Budget 2017-2018 from WRC fund.

11/02/2016 341 hours added to AAT Upgrade - Countywide DB from Miscellaneous Resolution #12190.

01/10/2017 3 hours added to WRC CCTV Implementation from WRC Development Budget 2017 - 2018.

01/11/2017 86 hours added to Road Commission CAMS Permit and Work Order from RCOC funding.

01/31/2017 333 hours allocated to RCOC SAD Management Enhancements from RCOC funding.

01/31/2017 1,423 hours allocated to WRC IVR Solution Implementation from WRC funding.

02/08/2017 19 hours returned to EHealth funding from EH Enterprise Implementation - RFP positive variance.

02/08/2017 152 hours returned to Miscellaneous Resolution #12190 from AAT Upgrade - Countywide DB positive variance.

03/15/2017 33 hours added to RCOC SAD Management Enhancements from RCOC funding.

03/29/2017 11 hours added to Oblique Imagery Implementation from GIS Enterprise Program.

04/27/2017 300 hours moved to Citizen Engagement Budget - Finance LG from Citizen Engagement Budget - Land LG.

A.22



MP MP Rev Start End



Allocation Changes

05/05/2017 741 hours returned to WRC & FMO fund from WRC & FMO CAMS Field Enhancements positive variance.

05/25/2017 87 hours added to unallocated from BS&A 2017 Year End Processes Budget positive variance.


06/14/2017 990 hours added to GIS Enterprise Program from contingency.

08/02/2017 87 hours added to Land Enhancement Budgets for WAS Enhancement Budget from unallocated.

08/09/2017 10 hours returned to RCOC fund from RCOC SAD Management Enhancements positive variance.

08/09/2017 1,874 hours returned to FMO fund from FMO Replace Building Maintenance Program.

08/21/2017 320 hours allocated to BS&A 2018 Cost Table - Test Environment from EPP Viewer Program 2017-2018.

10/17/2017 349 hours returned from AAT Upgrade - GIS Deployment & Implementation positive variance.

A.23

eGovernment Services LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20175,917

6,022



9 50 9 37 46 4 %9%19


17 22 17 20 37 -15 %-68%45 Higher number of complex changes thanexpected

eComm Disaster Recovery Toolkit Updates 8 40 8 25 33 7 %18%23

eComm Patch Deployment Coordination &Testing(DB,Web,MS)

43 144 44 61 105 39 %27%41 Fewer effort hours required for patchvalidation

PCI Scans - Quarterly Scans and Review of Results 70 171 70 107 176 -5 %-3%40 .

eComm Browser Compatibility Testing 31 0 31 31 0 %0%0

Websphere Environment Upgrade 301 0 208 208 93 %31%0 Descoped 93 hours due to decommision ofEmployee Directory

PCI Scans - Annual Scans and Review of Results 7 40 7 24 31 9 %23%23 Annual Scans, less effort.

PCI Scans - Internal Pen Test and Review of Results 3 40 3 34 36 4 %10%7

Point Of Sale (POS) Proof of Concept 104 108 49 158 -158%69 Great Lakes POS original estimate was 100total hours in October 2016

eComm Disaster Recovery 2018 74 0 74 74 0 %0%0

2016-18 eGovernment Planned Maintenance & Upgrades


3 34 4 32 36 -2 %-6%10

Contract Renewals 65 0 65 65 0 %0%0

Digital Asset Management Updates & Releases 10 0 10 10 0 %0%0

eMail Subscription Updates and Releases 10 0 10 10 0 %0%0

Patch Deployments 88 100 89 63 152 -52 %-52%58 SharePoint patch deployments took longerthan expected.

Web Services Planned Maintenance 302 539 303 246 549 -10 %-2%55

Update Documentation 74 120 103 33 136 -16 %-13%76

IT Disaster Recovery 54 15 54 2 56 -41 %-272%96 Low estimate on DR Toolkit validation effort.

Web Server Planned Maintenance 35 99 35 47 81 18 %18%43

Oracle Shopping Cart/AOFS Upgrade to 8.x %0 415 0 415 415 0 %0

PCI - Yearly Update (2016) 53 %100 587 522 0 522 65 %11

PCI - Yearly Update (2017) 548 %67 879 585 294 879 0 %0

PCI - Yearly Update (2018) %0 321 0 321 321 0 %0

A.24

eGovernment Services LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20175,917

6,022

TLS v1.0 Upgrade 12 %11 42 335 377 -377

Websphere Shopping Cart Upgrade to 8.x 15 %1 2,050 15 2,035 2,050 0 %0

Subtotals: 1,440 6,157 2,015 4,578 6,593%31

Allocation Changes

12/14/2016 49 hours added to 2016-18 Finance/Admin - eCommerce PMU from 2016-18 Courts PMU.

09/20/2017 279 hours added to PCI - Yearly Update (2017) from PCI - Yearly Update (2018).

09/20/2017 56 hours added to POS Replacement from Land PMU WAS MS Access 2016 Upgrade.

A.25


eGovernment Services Leadership Group 2017-2018

MP MP Rev Start End



28,08343,022

01 10,000 8,283 4,340 %56 8,283 4,638 3,645 8,283 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget - ITDE6182CE

02 417 476 435 %92 485 444 41 485 0 %0 8/9/16 9/30/18

8/9/16 9/30/18

Electronic Information Technology(EIT) AccommodationDE6182ET

03 98 28 28 %100 698 476 476 223 %32 1/15/16 10/25/16 The positive variance is due tohours not used for potentialrollback to version 7.0.

1/21/16 9/28/16

eCommerce New WebSphereEnvironment - CompleteDJ6182WE

04 228 479 479 %100 959 987 987 -28 %-3 12/15/15 6/20/17

12/15/15 5/3/17

Payment Engine & Shopping CartSolution RFP - CompleteDJ5182RP

05 855 178 %45 856 352 437 789 66 %8 7/7/17 1/23/18

7/7/17 2/9/18

G2G Enhancement MultipleDepository Account (Funded 605)DJ7182MD

06 581 16 %3 19 562 581 7/12/17 12/6/18eCommerce Services RFP (Funded581)DJ7182ER

07 3,150 2,295 435 %20 2,295 464 1,831 2,295 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Program Development (Funded2,545)DJ6182GD

08 950 966 371 %41 966 391 575 966 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Program ManagementDJ6182PM

09 1,500 1,454 495 %36 1,454 517 937 1,454 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Participant DevelopmentBudgetDJ6182PD

10 4,000 3,190 1,336 %43 3,190 1,385 1,806 3,190 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

G2G Participant ImplementationBudgetDJ6182PI

11 1,300 530 85 %17 530 89 441 530 0 %0 10/1/16 9/28/18

10/1/16 9/30/18

G2G Cloud Solutions MarketingBudgetDJ6182CM

12 1,100 771 408 %54 771 414 357 771 0 %0 10/12/16 9/30/18

10/1/16 9/30/18

G2G Marketplace Marketing BudgetDJ6182MP

A.26



MP MP Rev Start End



13 1,525 1,360 909 %68 1,360 931 429 1,360 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

County Recognition and InitiativesDE6182CR

14 1,600 200 98 %49 200 98 102 200 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

eGovernment Program DevelopmentDE6182PD

15 1,481 1,481 8 %1 8 1,244 1,251 6/6/17 9/28/18Digital Asset ManagementDE7182DA

16 1,454 1,670 1,670 %100 1,721 1,678 1,678 43 %3 9/28/16 6/2/17

9/28/16 6/1/17

Web ApplicationStandardization/Conversion (Funded1,454) - CompleteDE6182WP

17 872 872 %0 872 872 1/2/18 9/18/18CMS Strategic PlanningDE6182CM

18 389 389 154 %55 389 214 176 390 -1 %0 6/5/17 11/28/17

6/5/17 12/4/17

Site Search OptimizationDE6182SO

19 1,480 1,455 %100 1,480 1,455 1,455 25 %2 6/14/17 9/29/17

6/12/17 9/29/17

Web Site Conversion Budget -CompleteDE7182WP

20 300 300 66 %22 300 67 233 300 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

PCI Enhancement BudgetDJ7182EB

400 400 26 %7 400 26 374 400 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

eGovernment Sizing BudgetDE7182SB

Totals 12,990 26,337 14,651 28,71314,062

Open Requests

Digital Media Standards 1,264

A.27



MP MP Rev Start End



Open Requests

DE6182DS

Electronic Information Technology(EIT) Enhancements

7,672

DE7183ET

Enterprise Forms Strategy 494

DE6182EF

OC Logo Replacement Budget 500

DE6182DB

Allocation Changes

11/02/2016 223 hours added to Payment Engine & Shopping Cart Solution RFP from G2G Participant Implementation Budget.

11/07/2016 70 hours added to unallocated from eCommerce New WebSphere Environment positive variance.


11/09/2016 38 hours added to Electronic Information Technology (EIT) Accommodation from unallocated.


03/01/2017 170 hours added to County Recognition and Initiatives from G2G Participant Implementation Budget (138 hours) and unallocated (32 hours).

03/15/2017 259 hours added to Web Application Standardization/Conversion from G2G Participant Implementation Budget.

03/15/2017 190 hours added to County Recognition and Initiatives from G2G Participant Implementation Budget.

04/13/2017 45 hours added to G2G Program Management from G2G Cloud Solutions Marketing Budget.

04/20/2017 29 hours added to Electronic Information Technology (EIT) Accommodation from G2G Program Management.

05/03/2017 155 hours added to G2G Marketplace Marketing Budget from G2G Cloud Solutions Marketing Budget.

06/14/2017 1,080 hours allocated to Web Site Conversion Budget from additional capacity.

06/14/2017 400 hours allocated to Web Site Conversion Budget from contingency.

06/14/2017 500 hours added to Citizen Engagement Budget - IT from contingency.

06/22/2017 92 hours added to G2G Marketplace Marketing Budget from G2G Cloud Solutions Marketing Budget (46 hours) and G2G Participant Development Budget (46 hours).

06/29/2017 59 hours added to unallocated from Electronic Information Technology (EIT) Accommodation positive variance.


A.28



MP MP Rev Start End



Allocation Changes

07/19/2017 28 hours added to Payment Engine & Shopping Cart Solution RFP from unallocated.


08/09/2017 605 hours allocated to G2G Enhancement Multiple Depository Account from G2G Program Development.

08/09/2017 581 hours allocated to eCommerce Services RFP from G2G revenue.

08/09/2017 43 hours added to unallocated from Web Application Standardization/Conversion positive variance.


09/20/2017 Electronic Information Technology (EIT) Enhancements added to Open Request for 7,672 hours.

09/20/2017 51 hours added to Electronic Information Technology (EIT) Accommodation from unallocated.


09/27/2017 250 hours allocated to G2G Enhancement Multiple Depository Account from G2G Program Development.

A.29

Internal Services LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20175,431

5,431

2016-18 IS PMO Planned Maintenance and Upgrades


4 12 4 3 8 5 %37%57 Less time than expected.


2 8 2 4 6 2 %25%33 Less time than expected.

IS - MS Patch Deployment/Server Updates/SSL Certs 18 20 19 14 34 -14 %-68%57 More time spent than expected.

Disaster Recovery 2018 60 0 60 60 0 %0%0

2016-18 IS Service Center Planned Maintenance and Upgrades


3 12 3 9 12 0 %0%25

Service Center - Patch Deployment/Server Updates2015-2016

17 22 18 10 27 -5 %-24%64 Additional hours needed to apply & validatepatches

Service Center - Disaster Recovery 2017 18 0 18 18 0 %0%0

Service Center - Disaster Recovery Toolkit Updates 4 0 4 4 0 %0%0

Telesoft Disaster Recovery 2017 9 0 9 9 0 %0%0

Handheld Device Upgrade - October 2016 - March2017

154 150 154 0 154 -4 %-3%100

Handheld Device Upgrade - April 2017- September2017

227 150 227 0 227 -77 %-51%100 Additional hours required for iPhoneupgrades.

Handheld Device Upgrade - October 2017 - March2018

150 9 141 150 0 %0%6

Handheld Device Upgrade - April 2018 - September2018

150 0 150 150 0 %0%0


2 8 2 6 8 0 %0%22

Wireless Svcs RFP Process 20 0 20 20 0 %0%0

Smartphone Selection Guide Updates 2 0 2 2 0 %0%0

Lecture Hall Upgrade 28 43 29 32 61 -18 %-41%48 Vendor was unable to deliver what wasrequested in the proposal and could notprovide a remediation.


Versal Code Template Upgrade 8 300 8 293 301 -1 %0%3

CA PPM 15.1 Upgrade 357 %32 1,091 387 825 1,212 -121 %-11

Service Center 14.1 Upgrade 653 %95 1,020 990 56 1,045 -25 -2%

Service Center Upgrade %0 1,217 0 1,217 1,217 0

0%

A.30

Internal Services LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20175,431

5,431

Telesoft Upgrade %0 445 0 0 0 445 %100 Vendor will not have another UpgradeRelease during the Master Plan

Telesoft v10.9 Upgrade 489 %89 775 687 87 774 1 %0

Versal Code Template Upgrade (.Net Core) %0 610 0 610 610 0 %0

Subtotals: 1,960 6,296 2,538 3,570 6,108%42

Allocation Changes

06/22/2017 445 hours added to unallocated from cancelling Telesoft Upgrade.

06/22/2017 404 hours added to Service Center 14.1 Upgrade from unallocated.

06/22/2017 41 hours added to Telesoft v10.9 Upgrade from unallocated.

A.31


Internal Services Leadership Group 2017-2018

MP MP Rev Start End



12,01316,212

01 100 100 28 %28 100 28 72 100 0 %0 3/1/17 9/30/18

10/3/16 9/30/18

IT HR InitiativesDH6181HR

02 300 300 9 %3 300 10 290 300 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

IT Department InitiativesDH7181DI

03 525 525 315 %61 525 322 204 525 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

SC Communications CO ServicesDR6181CO

04 726 1,031 1,031 %100 1,865 1,834 1,834 32 %2 12/17/15 6/2/17

12/17/15 6/2/17

NGINX Application Migration -CompleteD95182NI

05 1,052 3,244 6/1/16 9/30/18O365 Program (Funded 3,244)DE6182OP

05A 190 %100 402 388 388 14 %4 6/6/16 6/27/17

6/6/16 6/19/17

O365 Intranet Solution RFP (Funded) - CompleteDE6812O2

05B 361 %100 1,085 391 391 694 %64 6/1/16 5/31/17 Change in project direction,issuing RFP for professionalservices.

6/1/16 7/28/17

O365 Microsoft Engagement(Funded ) - CompleteDE6182O3

05C 63 %100 319 63 63 256 %80 6/19/17 8/29/17 Two vendor responses to theRFP were received and notviable.

6/19/17 10/19/17

O365 Professional Services RFP(Funded ) - CompleteDE6182O5

05D 315 %35 1,583 465 853 1,318 265 %17 6/12/17 2/22/18

6/12/17 2/22/18

O365 Intranet Implementation(Funded )DE6182O4

05E 24 %10 251 25 226 251 0 %0 7/24/17 1/8/18

7/24/17 1/8/18

O365 Operationalize PSTN (Funded)DE6182O6

05F 6 %3 299 9 290 299 0 %0 9/5/17 9/28/18

9/5/17 9/28/18

O365 Program Management (Funded)DE7182PM

05Z %0 762 762 11/1/17 9/30/18O365 Remaining ETC (Funded )DE6182RE

A.32



MP MP Rev Start End



O365 Program Total 3,939 1,341 3,4722,131

06 87 32 32 %100 115 67 67 48 %42 8/5/16 11/18/16 Project under hours due to onlyone response to RFP out of threepossible vendors that werefound.

8/5/16 11/18/16

Connected Vehicle Training RFP -CompleteDJ6182CV

07 4,000 3,000 %0 2,575 2,565 2,565 10 %0 2/5/18 9/30/18

10/1/16 9/30/18

Service Center Program 2016-2018DR6181SP

07A 127 %29 435 127 308 435 0 %0 10/6/16 9/1/18

10/6/16 4/4/18

Service Center 2016-18ImprovementsDR6181S1Service Center Program 2016-2018 Total 3,010 127 3,0002,873

08 430 430 3 %1 3 428 430 7/3/17 5/29/18Time Tracker System ReplacementDH7181TT

09 813 813 %0 813 813 10/1/17 9/30/18ITPSRS System ReplacementDH7181PS

10 2,980 1,500 224 %16 1,500 247 1,253 1,500 0 %0 10/3/16 9/28/18

10/3/16 9/28/18

Application Development ProgramBudgetD56182AD

11 600 300 97 %32 300 97 203 300 %0 10/1/16 9/30/18

10/1/16 9/30/18

Project Management ProgramDevelopmentDH7181PD

12 425 425 259 %65 425 275 150 425 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Internal Services EnhancementBudgetsDR7010EB

150 150 41 %27 150 41 109 150 0 %0 5/24/17 9/30/18

10/1/16 9/30/18

Internal Services Sizing BudgetDH7181SB

Totals 3,124 12,229 4,391 12,9168,525

A.33



MP MP Rev Start End



Open Requests

Browser Update Strategy andImplementation

1,047

DE6182BU

IT Equipment Fund Planning 477

DB7182EQ

IT Process Improvements 500

DH7181PI

Versal Code Migration Program 2,000

D56182VC

Allocation Changes

10/19/2016 477 hours added to unallocated from moving IT Equipment Fund Planning to Open Request.

10/19/2016 266 hours added to NGINX Application Migration from unallocated.


12/05/2016 55 hours added to unallocated from Connected Vehicle Training RFP positive variance.


12/14/2016 2,192 hours allocated for O365 program from additional funding.

12/21/2016 37 hours moved to TSN Network Segmentation from unallocated.


02/01/2017 27 hours moved to TSN Voicemail Replacement - Pre-Implementation from unallocated.


02/15/2017 70 hours added to NGINX Application Migration from unallocated.


06/13/2017 31 hours added to unallocated from NGINX Application Migration positive variance.


A.34

Technical Systems LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201736,420

36,420

2016-18 DBA Planned Maintenance & Upgrades


0 0 0 0%0


0 0 0 0%0

Disaster Recovery Toolkit Updates 128 250 135 70 205 45 %18%66

Linux Patch Deployments 24 40 26 11 36 4 %9%70

Microsoft Patch Deployments 32 40 33 14 47 -7 %-18%70

Network Patch Deployments 4 40 4 16 20 20 %50%20 Less participation than expected due toon-call agreement

DBA - IT Disaster Recovery 2016-2018 246 0 246 246 0 %0%0

DBA General Planned Maintenance 7 54 7 47 54 0 %0%13

SQL Server Service Pack Deployments 2016-2017 311 165 313 0 313 -148 %-90%100 Multiple patches were required per instanceto achieve the desired release level.

SQL Server Service Pack Deployments 2017-2018 1 165 1 158 159 6 %4%1

Oracle Patch Set Deployments 2016-2017 20 130 20 0 20 111 %85%100 Less effort required than planned.

Oracle Patch Set Deployments 2017-2018 130 0 126 126 4 %3%0

Vendor Contracts and Maintenance & SupportRenewals

82 34 82 10 92 -58 %-169%89 Oracle contract negotiation and invoiceconsolidation required additional resources.

Oracle 12c Production Preparation 69 107 69 52 122 -14 %-14%57

Oracle Grid Control Upgrade 371 0 371 371 0 %0%0

SQL Server 2016 Release Preparation 57 285 63 222 285 0 %0%22

SSIS 2016 Release Preparation 191 0 191 191 0 %0%0

Database File Map Preparation 300 0 300 300 0 %0%0

2016-18 Network Services Planned Maintenance and Upgrades


0 0%0

OakNet Upgrade Maintenance 2016-2018 1,121 2,040 1,143 847 1,990 50 %2%57

SEP-Security Device/System Maintenance -2016-2018

213 1,007 250 818 1,068 -61 %-6%23

IT Disaster Recovery 20016-2018 135 11 130 141 -6 %-4%7

Equipment Maintenance Renewal - 2016-2018 257 620 268 376 644 -24 %-4%42

A.35





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201736,420

36,420

Voice Services Upgrade Maintenance 2014-2016 53 0 53 53 0 %0%0

2016-18 SEP Planned Maintenance and Upgrades

FireEye PMU 17 36 18 12 30 6 %17%58

AD Audit PMU 15 12 15 11 26 -14 %-117%56 Auditing more systems than planned.

IPAM PMU 23 24 25 11 35 -11 %-46%70 Auditing more systems than planned.

SkyHigh PMU 4 24 4 0 4 20 %83%100 Sky High Service is discontinued.

Pen Test Tools PMU 11 36 16 21 37 -1 %-3%42

2016-18 Server Administration Planned Maintenance & Upgrade

Documentation/DR tool kit Updates 390 694 393 272 664 30 %4%59


29 58 29 32 60 -2 %-3%47

SSL Certificate Renewal 92 378 92 262 354 24 %6%26

IT Disaster Recovery - 2017 428 0 0 0 428 %100%0 DR moved to next calander year due tobackup solution replacement.

IT Disaster Recovery - 2018 10 523 27 498 525 -2 %0%5

Contract Renewals/RFP's 135 177 135 12 148 30 %17%92

Backup Software Upgrades 19 378 19 234 253 125 %33%7 Backup upgrades not required this year dueto backup solution replacement.

SAN Upgrades 258 432 292 345 637 -205 %-47%46 Legacy retirement of equipment added tothis plan.

Technology Upgrades 531 1,318 532 672 1,204 114 %9%44

Microsoft Server Application Upgrades 120 393 147 252 399 -6 %-1%37

Patch Deployment 666 1,794 701 903 1,604 190 %11%44

Server Hardware Upgrades 105 439 105 300 405 34 %8%26

Server OS Upgrades 124 539 124 404 527 12 %2%23

Server Virtual Software Upgrades 94 368 94 312 406 -38 %-10%23

2016-18 Workstation Services Planned Maintenance and Upgrades


2 7 2 5 7 0 %0%29


1 16 1 16 16 0 %0%3

A.36





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201736,420

36,420

Workstation Services Disaster Recovery Services 5 304 5 291 296 9 %3%2

Workstation Services Administrative Services 194 70 214 34 248 -178 %-254%86 Workstation Purchase RFP and MicrosoftContract are taking more time than expected.

Operating System/Application Software Upgrades(Major Version Upgrades)

172 976 189 644 833 143 %15%23

Operating System/Application Software Updates(Minor Version Updates)

469 451 470 188 658 -207 %-46%71 Went into variance due to effort needed toprevent WannaCry infection

Windows Operating System Server Upgrades 110 3 108 110 0 %0%2

Hardware Maintenance 440 1,294 452 860 1,312 -18 %-1%34

2017 Workstation Replacement Phase 1 3,159 %100 3,700 3,159 0 3,159 541 %15

2017 Workstation Replacement Phase 2 3,437 %100 3,434 3,437 0 3,437 -3 %0

2018 Workstation Replacement Phase 1 491 %15 5,367 822 4,545 5,367 0 %0

2018 Workstation Replacement Phase 2 %0 2,804 0 2,804 2,804 0 %0

Active Directory Federation Services (ADFS) Upgrade %0 421 0 421 421 0 %0

Printer Replacement %0 708 0 708 708 0 %0

Shopping Cart WebSphere Environment Setup %0 572 0 572 572 0 %0

WebSphere ND Environment Setup %0 1,186 0 1,186 1,186 0 %0

WebSphere ND Environment Upgrade 5 %100 411 215 0 215 196 %48 Positive usage variance is result ofimprovement in environment set up activitiesestimated based on similar projects deliveredpreviously.

Subtotals: 13,336 36,286 14,154 20,992 35,146%40

A.37


Technical Systems Leadership Group 2017-2018

MP MP Rev Start End



53,17459,107

01 13,715 13,715 6,685 %51 13,715 6,960 6,588 13,548 167 %1 10/3/16 9/28/18

10/1/16 9/30/18

Customer Change Order ServicesTN6186CO

02 600 875 625 %75 875 654 221 875 0 %0 10/3/16 9/28/18

10/3/16 9/28/18

UCC Voice Change Order ServicesTP7186CO

03 5,752 5,752 4,051 %73 5,752 4,192 1,556 5,748 4 %0 10/3/16 9/28/18

10/1/16 9/30/18

Server Admin Change OrderServicesT67186CO

04 800 1,070 643 %61 1,070 661 414 1,075 -5 %-1 10/10/16 9/28/18

10/1/16 9/30/18

Network Services Change OrderServicesTP7186CH

05 1,700 1,450 642 %46 1,450 665 785 1,450 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Building Program 2017-18TP6186FM

06 12,958 11,667 5,364 %48 12,057 5,752 6,188 11,939 118 %1 2/11/15 5/17/19

6/1/16 9/30/18

SEP - Program 2017-2018TS6186SP

07 15 4 4 %100 1,368 1,060 1,060 308 %22 2/11/15 10/5/16 As the process to add thisfeature matured, reduced hourswere required due to efficiencygains.

2/11/15 9/30/16

Dual Factor Authentication Rollout -CompleteT65186DS

08 5 5 %100 480 480 480 %0 6/16/15 1/11/17

6/16/15 1/30/17

SOM Point Of Presence - CompleteTP5186SI

09 4,950 4,315 2,645 %64 4,315 2,758 1,557 4,315 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Enterprise Architecture ProgramTT6186PR

10 982 932 932 %100 1,191 1,136 1,136 55 %5 8/15/16 3/10/17

8/15/16 4/14/17

Mainframe Migration - CompleteTT6186MM

11 144 144 %100 371 144 144 227 %61 3/7/17 5/19/17 The effort to complete the DASDwipe went exceptionally fasterthan planned.

3/7/17 5/10/17

Mainframe Decommission -CompleteTT7186M2

A.38



MP MP Rev Start End



12 275 3,820 10/1/16 9/30/17UCC ProgramTP6186PG

12A 302 %100 646 673 673 -27 %-4 6/7/16 1/20/17

6/7/16 12/15/16

Voicemail Replacement -Pre-Implementation - CompleteTP6186VM

12B 871 %100 930 871 871 59 %6 1/30/17 9/22/17

1/30/17 9/21/17

Voicemail Replacement - DesignPhase - CompleteTP6186VI

12C 830 %100 933 830 830 103 %11 3/6/17 9/15/17

3/6/17 9/6/17

Voicemail Replacement - Pilot Phase- CompleteTP7186PP

12D 148 %88 190 25 215 10/6/16 11/15/17UCC - Program PlanningTP6186PP

12E 196 %100 205 196 196 9 %4 1/31/17 7/31/17

1/31/17 7/10/17

UCC - Professional Services RFP -CompleteTN7186CS

12F 867 %90 979 885 94 979 0 %0 3/6/17 11/30/17

3/6/17 11/9/17

UCC - RFP for NetworkInfrastructure PrepTP7186NI

12G 146 %72 165 65 230 8/10/17 3/30/18UCC - RFP for VoIP / Voicemail /ConferencingTP7186UC

12H %0 198 198 10/1/17 5/10/18UCC - Remaining ETCTP6186RE

UCC Program Total 3,693 3,809 4,191382

13 361 400 400 %100 533 535 535 -2 %0 6/1/16 3/6/17

6/1/16 3/6/17

Network Segmentation - CompleteTP6186NS

14 487 8 8 %100 626 147 147 479 %76 3/23/16 3/7/17 Remaining work moved to Identityand Access ManagementImplementation Program.

3/23/16 8/5/16

Authentication Tune-up with AD -CompleteDR5181AD

A.39



MP MP Rev Start End



15 145 323 323 %100 1,672 1,665 1,665 7 %0 10/26/15 3/10/17

10/26/15 3/17/17

RAP-P3-PV Migrations - CompleteTP5186PV

16 78 110 110 %100 767 726 726 41 %5 1/14/16 7/14/17

1/14/16 6/30/17

RAP-P4-Network Transport -CompleteTP6186TR

17 715 1,370 928 %62 1,335 1,122 686 1,808 -473 %-35 9/6/16 12/18/17 Replanning the project.

9/6/16 10/26/17

RAP-P3-Backup SolutionTP5186BS

18 582 852 702 %88 905 794 111 905 0 %0 8/15/16 1/25/18

8/15/16 11/9/17

Identity Access ManagementVendor SelectTT6186IA

19 1,395 1,395 2/23/17 9/30/18Cloud Opt-ProgramTT6186CP

19A 594 %64 974 618 344 962 12 %1 2/23/17 12/18/17

2/23/17 12/18/17

Cloud Infrastructure OptimizationTT6186CO

19B %0 433 433 1/1/18 9/30/18Cloud Remaining ETCTT6186CB

Cloud Opt-Program Total 974 618 1,395777

20 3,210 3,210 11/7/16 8/17/18Software Asset Mgt ProgramTT6186PG

20A 589 %100 596 589 589 7 %1 11/7/16 6/22/17

11/7/16 6/14/17

SAM - Software Implementation -CompleteTT6186IM

20B 2 %100 2 2 9/28/17 5/10/18SAM - Software LicenseManagementTT7186SM

20C %0 2,619 2,619 11/7/16 9/15/18SAM - Remaining ETCTT6186RE

Software Asset Mgt Program Total 596 591 3,2102,619

A.40



MP MP Rev Start End



21 1,125 1,085 364 %34 1,085 364 721 1,085 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Technical Systems & NetworkingEnhancement BudgetsT37010EB

22 400 130 130 %100 130 130 130 %0 10/1/16 9/30/18

10/1/16 9/30/18

CTO Technology PlanningTT6186CT

500 500 56 %11 500 56 444 500 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

TSN Sizing BudgetTP7186SB

Totals 29,304 55,461 35,020 58,06923,049

Open Requests

Enterprise Architecture Innovation 1,500

TT6186IN

Fiber Network Optimization 1,272

TP7186FO

Full Network Segmentation 1,071

TP7186SN

Mobile Device Management 949

TN7186MD

Patch Process Improvement 544

TT7186PP

Production Network Segmentation 1,049

TP7186NS

Remote Desktop Access 513

A.41



MP MP Rev Start End



Open Requests

TN7186BG

SQL File Mapping 446

T36186DM

Virtual Private Network 1,018

TP7186VP

Allocation Changes

10/27/2016 217 hours added to Mainframe Migration from additional resource capacity.

10/27/2016 172 hours added to Mainframe Migration from additional TSN professional services.

11/14/2016 11 hours added to unallocated from Dual Factor Authentication Rollout positive variance.


11/22/2016 5 hours allocated to SOM Point Of Presence from unallocated.


12/06/2016 6 hours added to RAP-P4-Network Transport from unallocated.

12/21/2016 37 hours added to Network Segmentation from Internal Services unallocated.

01/25/2017 191 hours added to RAP-P3-PV Migrations from RAP funding.

02/01/2017 27 hours added to Voicemail Replacement - Pre-Implementation from Internal Services unallocated.

02/01/2017 1,018 hours added to unallocated from moving Virtual Private Network to Open Request.

02/01/2017 1,018 hours unallocated.

02/01/2017 1,018 hours added to UCC Program from unallocated.

03/01/2017 2,500 hours added to UCC Program from Telecommunications fund.

03/14/2017 479 hours added to unallocated from Authentication Tune-up with AD positive variance.


03/15/2017 13 hours returned to RAP funding from RAP-P3-PV Migrations positive variance.

03/15/2017 371 hours allocated to Mainframe Decommission from Mainframe Migration.

03/15/2017 68 hours added to unallocated from Mainframe Migration positive variance.

A.42



MP MP Rev Start End



Allocation Changes


03/15/2017 2 hours added to Network Segmentation from unallocated.


03/23/2017 175 hours added to UCC Voice Change Order Services from unallocated.

03/23/2017 120 hours added to Network Services Change Order Services from unallocated.


04/20/2017 28 hours added to RAP-P4-Network Transport from unallocated.


05/17/2017 270 hours added to Identity Access Management Vendor Select from CTO Technology Planning.

05/24/2017 227 hours added to unallocated from Mainframe Decommission positive variance.


05/24/2017 449 hours added to RAP-P3-Backup Solution from unallocated.

05/24/2017 206 hours added to RAP-P3-Backup Solution from CLEMIS Master Plan Activity CLM-Data Center Infrastructure Optimization Program.

05/25/2017 40 hours added to RAP-P4-Network Transport from Technical Systems & Networking Enhancement Budgets.

07/05/2017 315 hours added to Enterprise Architecture Program from additional capacity.

07/19/2017 42 hours added to unallocated from RAP-P4-Network Transport positive variance.


07/25/2017 1,291 hours moved from SEP Program to SEP Support & Maintenance

08/03/2017 100 hours added to UCC Voice Change Order Services from Building Program 2017-18.

08/03/2017 150 hours added to Network Services Change Order Services from Building Program 2017-18.

A.43

CLEMIS LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201715,509

9,630

2016-17 CLEMIS Support Services Planned Maintenance & Upgrades


CLEMIS Oak Video PMU 62 112 65 38 103 9 %8%63

WinTox Upgrade 24 0 24 24 0 %0%0

Aramark - Upgrade 9 24 9 5 14 10%63

OCSD - Badge Management CLMSQL1P 0 10 10 -10%0

Watchguard Upgrade 24 0 24 24 0%0

Helicopter System Upgrade 20 0 10 10 10%0

Foray Upgrade 50 0 10 10 40%0

StacsDNA Upgrade 163 270 164 63 227 43%72

44% Upgrade took less hours than planned for.

0%

50% project required less hours to setup than

expected80% project delayed until 1st. quarter 2017-18

16%

STRmix Upgrade 24 0 24 24 0 %0%0

GMIDX Upgrade 24 0 24 24 0 %0%0

Guard1Plus Upgrade 15 15 15 14 29 -14 %-90%51 unexpected upgrade took more hours thanplanned

JusticeTrax Upgrade 17 80 23 65 88 -8 %-10%26

OCSO IMACS Planned System Upgrade 69 589 79 400 479 110 %19%16

OCSO IMACS Report Generation 22 22 22 0 22 0 %0%100

OCSO IMACS Planned System Maint 47 48 47 0 47 1 %2%100

JICS Upgrade 20 0 20 20 0 %0%0

LPR Upgrade 5 52 5 10 15 37 %71%33 Project required less hours than expectedby CLEMIS staff

2016-18 CLEMIS FRMS/Biometric Apps Planned Maint and Upgrades

BOMGAR Planned Upgrades 12 41 12 30 41 0 %0%28

KACE Planned Upgrades 20 0 20 20 0 %0%0

CLEMIS Oak Video Planned System Maint 50 50 50 0 50 0 %0%100

CLEMIS Oak Video Planned System Upgrade 0 0 0 0 0%0


9 62 9 41 49 13 %22%17 Less hours needed than originally planned.

A.44





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201715,509

9,630


0 0 0 0 0%0

Cogent Planned Maintenance 0 0 0 0 0%0

CLEMIS Mugshot Planned System Maint 0 0 0 0 0%0

CLEMIS Livescan Planned System Maint 0 0 0 0 0%0

CLEMIS FRMS Planned System Maint 1 1 1 0 1 0 %0%100

Microsoft & McAfeee Patch Deployment 90 246 91 162 253 -7 %-3%36


IT Disaster Recovery Toolkit Updates 21 124 21 103 124 0 %0%17

Database Patch Deployment 79 200 79 121 200 0 %0%40

Bio DB Planned Maintenance 145 337 145 231 377 -40%39 -12%

AFIS/Livescan Planned Upgrades 25 57 25 32 57 0

0%%44

CLEMIS FRMS Planned Upgrades 0 0 0 0 0%0

CLEMIS FRMS Continuing Training 19 19 19 0 19 0 %0%100

CLEMIS Mugshot Planned System Upgrade 63 256 70 191 261 -5 %-2%27

Mobile Data Planned System Maint - Security Updates 0 0 0 0 0%0

CLEMIS Livescan Planned Upgrades 1 1 1 0 1 0 %0%100

Netmotion Mobility Periodic Maintenance 16 16 16 0 16 0 %0%100

Mobile Data Planned System Maint - Map Updates 0 0 0 0 0%0

Mobile Planned System Upgrade 134 300 143 157 300 0 %0%48

Helicopter System Upgrade/Maint 0 0 0 0 0%0

Foray Upgrade/Maint 30 30 30 0 30 0 %0%100

StacsDNA Upgrade/Maint 0 0 0 0 0%0

STRmix Upgrade/Maint 0 0 0 0 0%0

GMIDX Upgrade/Maint 0 0 0 0 0%0

Guard1Plus Upgrade/Maint 0 0 0 0 0%0

A.45





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201715,509

9,630

JusticeTrax Upgrade/Maint 0 0 0 0 0%0

OCSO IMACS Planned System Upgrade 0 0 0 0 0%0

OCSO 2018 Planned System Maint 0 0 0 0 0%0

OCSO IMACS Report Generation 25 25 25 0 25 0 %0%100

OCSO IMACS Planned System Maint 61 61 61 0 61 0 %0%100

JICS Upgrade/Maint 0 0 0 0 0%0

LPR Upgrade/Maint 28 28 28 0 28 0 %0%100

2016-18 CLEMIS PSA Planned Maintenance and Upgrade

Monthly Accounting 333 299 348 19 367 -69 %-23%95 More hours needed than originallyanticipated.

CLEAR Planned Maintenance 355 222 355 304 658 -436 %-197%54 More hours were required than anticipated.

Monthly CDE - CAD Web Services Extensions 5 100 5 61 66 34 %34%7 Less hours needed than originallyanticipated.

CrimeView Upgrade 10 0 10 10 0 %0%0

MICR Planned Maintenance 600 812 625 228 852 -40%73 -5%

GIS Data Mapping 535 547 537 77 614 -67%87 -12%

Database Plan Maintenance 298 404 300 151 450 -46%67


7 40 7 24 31 9%23


6 26 6 14 20 6%30

Research & Development - Ghost Images 14 14 14 0 14 0%100

Bomgar Upgrades 3 20 3 9 12 8%25

Priority Dispatch Upgrades 10 190 10 72 81 109%12

Netmotion Upgrade 30 30 30 0 30 0%100

Microsoft Patch Deployment 13 11 17 0 17 -6%100

Database Patch Deployment 83 97 83 43 126 -29%66

-11%

22% Less hours needed than originally planned.


-0%



0%

-55% More hours needed the originally planned.

-30% More hours needed due to higher amounts of patches needed

SSL Certifications 0 0 0 0 0%0

A.46





VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/201715,509

9,630

Security Updates/Patches 0 0 0 0 0%0

CLEMIS Misc Systems - Planned Maintenance 239 239 239 0 239 0 %0%100

SharePointe 0 0 0 0 0%0

Hardware / Software / Connectivity 0 0 0 0 0%0

Agency Disaster Recovery Sites 0 0 0 0 0%0

Agency Consolidation / Meetings 0 0 0 0 0%0

IT Disaster Recovery 2016 - 2018 210 0 0 0 210 %100%0

CJIS Security Upgrade %0 0 0 0 0 0

LEIN – Core Upgrade %0 602 0 602 602 0 %0

NetMotion Upgrade 253 %51 602 256 247 502 100 %17

OCSO IMACS SQL 2012 Upgrade %0 602 0 602 602 0 %0

PSA Database Reorg %0 562 0 562 562 0 %0

Watchguard Upgrade 233 %42 602 251 351 602 0 %0

Subtotals: 4,228 9,630 4,335 5,321 9,655%45

Allocation Changes

11/17/2016 602 hours moved to CLEMIS Master Plan Activity for project D46431JV OCSO Jail Visit Bridge Replacement from Planned Maintenance & Upgrades.

01/18/2017 2,489 hours moved to CLEMIS Master Plan Activity unallocated from removing PSA Oracle 12C Upgrade.

06/22/2017 602 hours moved to CLEMIS Support and Maintenance from removing CJIS Security Upgrade.

06/22/2017 1,584 hours moved to CLEMIS Support and Maintenance from Corrections/Biometrics Planned Maintenance & Upgrades positive variance.

06/30/2017 602 hours moved to CLEMIS Master Plan Activity CLEMIS MDC Program from reclassifying MDC Security/Patch Deployment.

A.47

goisdzinskik

Typewritten Text

Less hours needed than originally planned.


CLEMIS Leadership Group 2017-2018

MP MP Rev Start End



55,37151,752

01 5,540 4,370 %0 3,235 3,235 10/1/16 10/31/18CLM-Network Optimization ProgramD46183NA

01A 407 %100 483 407 407 76 %16 11/1/16 5/4/17

11/1/16 5/10/17

CLM - Leased CommunicationServices Replacement - CompleteD46183WP

01B 400 %61 728 447 281 728 0 %0 4/26/17 1/22/18

4/26/17 1/22/18

CLM - Leased Line ReplacementPhase 2D47183L2CLM-Network Optimization Program Total 1,211 854 4,3703,516

02 1,548 1,342 17 %100 17 17 1/17/17 2/24/17CLM-Data Center InfrastructureOptimization ProgramD46183DC

02A 545 %96 705 566 24 590 115 %16 2/27/17 11/1/17

2/27/17 7/12/17

CLM-DataCntrOpt-Ph1DF7183P1

02B 53 %4 53 1,356 1,410 7/24/17 3/23/18CLM-DataCntrOpt-ImplementDF7183HA

CLM-Data Center Infrastructure Optimization Program Total 705 637 2,0171,381

03 750 750 250 %35 750 264 486 750 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

CLEMIS SEP Enhancements 2017-18D46183CE

04 12,770 12,770 5/18/16 3/3/20FRMS Rewrite Program (Funded )D46183PG

04A 147 %100 1,172 734 734 438 %37 5/18/16 12/7/16 Roster and Personnel modulestook far less time to develop thanoriginally estimated.

5/18/16 11/10/16

FRMS Rewrite - Roster & Training(Funded ) - CompleteD46183F3

04B 1 %100 1,500 182 182 1,318 %88 5/31/16 11/1/16 NEMSIS 3.x compliance dateextended at least 1 year. Workdiscontinued and project closed.New project might be developedlater in 2017, if needed.

5/31/16 12/16/16

FRMS Rewrite - NEMSIS (Funded ) -CompleteD46183FN

A.48



MP MP Rev Start End



04C 599 %100 805 789 789 17 %2 8/5/16 1/13/17

8/5/16 12/23/16

FRMS Rewrite - Basic Reports(Funded ) - CompleteD46183R1

04D 1 %100 1,140 100 100 1,040 %91 8/1/16 11/1/16 NEMSIS 3.x compliance dateextended at least 1 year. Workdiscontinued and project closed.New project might be developedlater in 2017, if needed.

8/1/16 12/16/16

FRMS Rewrite Zoll NEMSIS V2-V3Research (Funded ) - CompleteD4618323

04E 966 %100 921 970 970 -48 %-5 8/1/16 3/14/17

8/8/16 3/24/17

FRMS Rewrite - Pilot Deployment(Funded ) - CompleteD46183PD

04F 699 %100 754 699 699 55 %7 11/7/16 3/16/17

11/7/16 3/3/17

FRMS Rewrite - Core Prep (Funded) - CompleteD46183CP

04G 419 %100 926 419 419 507 %55 1/19/17 6/14/17 Less hours needed thanoriginally anticipated.1/19/17 1/11/18

FRMS Rewrite Addl Reports(Funded ) - CompleteD47183R2

04H 1,614 %91 2,051 1,872 179 2,051 0 %0 1/19/17 12/11/17

1/19/17 12/14/17

FRMS Rewrite NEMSIS v3 (Funded )D47183VR

04I 278 %19 1,244 278 1,170 1,448 -203 %-16 1/19/17 9/20/18

1/19/17 1/18/18

FRMS Rewrite Occupancy (Funded)D47183OC

04J 793 %100 1,220 793 793 427 %35 1/19/17 6/16/17 Less hours needed thanoriginally planned.1/19/17 9/28/17

FRMS Rewrite Training Addl(Funded ) - CompleteD47183TA

04K 456 %20 2,560 505 2,055 2,560 0 %0 6/26/17 9/28/18

6/26/17 9/28/18

CFIRS Deployment andEnhancement Budget (Funded )D47183CF

04L %0 3,088 3,088 10/1/16 9/30/18FRMS Rewrite Remaining ETC(Funded )D46183FZFRMS Rewrite Program Total 14,293 7,339 13,8316,492

05 980 124 %16 980 156 824 980 0 %0 5/15/17 12/18/17

5/15/17 12/18/17

MICR XML Program and WebServiceDF7183MC

A.49



MP MP Rev Start End



06 582 602 295 %49 602 296 306 602 0 %0 1/4/17 2/16/18

1/4/17 2/16/18

OCSO Jail Visit Bridge ReplD46431JV

07 4,269 4,871 10/1/16 9/30/17CLEMIS MDC ProgramD47183PG

07A 1/15/18 3/6/18CLEMIS MDC RequirementsD47183MD

07B 79 %100 79 79 8/14/17 9/22/17MDC Security/Patch Deployment -CompleteD47183MP

07C %0 4,793 4,793 10/1/17 2/8/19CLEMIS MDC Remaining ETCD46183MU

CLEMIS MDC Program Total 79 4,8714,793

08 5,915 5,915 %0 2,314 2,314 10/1/16 9/30/18CLEMIS CAD Deployment Program(Funded )DF6183CD

08A 569 %100 1,740 1,707 1,707 33 %2 7/18/16 12/22/16

7/18/16 12/16/16

CLEMIS CAD Deploy August 2016 -CompleteDF6183D1

08B 1,253 %100 2,141 1,253 1,253 889 %41 12/12/16 5/5/17 Project closing with positivevariance because efficiencieslearned during implementations.

12/12/16 5/23/17

CLEMIS CAD Deploy January 2017- CompleteDF6183D2

08C 1,352 %77 1,921 1,369 411 1,780 142 %7 4/17/17 10/16/17

4/17/17 10/12/17

CLEMIS CAD Deploy May 2017DF7183D3

CLEMIS CAD Deployment Program Total 5,802 4,329 7,0532,725

09 11,365 11,365 10/1/16 9/30/18CLEMIS CAD Enhancement Program(Funded )DF6231PG

09A 379 %100 379 379 10/1/16 11/4/16CLEMIS CAD EnhancementsShort-Term (Funded ) - CompleteDF618301

A.50



MP MP Rev Start End



09B 968 %68 1,586 1,024 480 1,504 82 %5 10/5/16 11/20/17

10/5/16 11/8/17

CLEMIS CAD Admin DashboardDF6183AD

09C 429 %100 693 429 429 264 %38 10/5/16 9/28/17 Project closing with positivevariance because efficiencieslearned during implementations.

10/5/16 9/20/17

CLEMIS CAD ESRI Mapping POC -CompleteDF6183EM

09D 744 %100 1,117 744 744 373 %33 10/5/16 4/13/17 Positive variance due tode-scoped tasks.10/5/16 6/8/17

CLEMIS CAD Console/MDC -CompleteDF6183MD

09E 1 %100 1 1 10/3/16 9/30/18CLEMIS CAD Central DispatchDF6183DI

09F 394 %100 403 394 394 10 %2 10/1/16 6/9/17

10/1/16 6/9/17

CLEMIS CAD Support Server Enh -CompleteDF6183SV

09G 491 %100 750 491 491 259 %35 12/19/16 7/27/17 The development effort didn'ttake as long as estimated.12/19/16 7/17/17

CLEMIS CAD App Server Refresh -CompleteDF6183SR

09H 274 %46 600 274 326 600 %0 5/9/17 9/30/18

5/9/17 9/30/18

CLEMIS CAD Console/MDCEnhancement Budget (Funded )DF7183MD

09I 324 %56 636 356 280 636 0 %0 8/15/17 12/11/17

8/15/17 12/11/17

CLEMIS CAD App Server RefreshPhase IIDF7183SR

09J %0 6,188 6,188 10/1/16 9/30/18CLEMIS CAD Enhancement ProgramRemaining ETC (Funded )DF6183CECLEMIS CAD Enhancement Program Total 5,785 4,092 11,3657,274

10 1,157 1,036 %100 1,157 1,036 1,036 122 %11 10/3/16 9/27/17

10/3/16 9/26/17

CLEAR Auto Impound DBConversion - CompleteDF6183AC

11 562 562 %100 732 562 562 171 %23 10/3/16 4/28/17 The effort to convert thedatabase didn't take as long asexpected.

10/3/16 4/28/17

CLEAR Property DB Conversion -CompleteDF7183PC

A.51



MP MP Rev Start End



12 24 %3 24 818 842 2/15/17 8/17/18CLEAR Person/Identifier SearchEnhancementDF7183SE

13 400 600 378 %67 600 399 201 600 0 %0 10/3/16 9/30/18

10/1/16 9/30/18

CLEMIS New Site ImplementationBudgetTP7186IB

14 1,030 817 %79 1,030 818 212 1,030 0 %0 10/3/16 9/30/18

10/3/16 9/30/18

CLEMIS Svcs ParticipantImplementation BudgetDF7183T2

15 250 93 %39 250 96 154 250 %0 3/15/17 9/30/18

3/15/17 9/30/18

CLEMIS Svcs ParticipantDevelopment BudgetDF7183T3

16 582 582 %0 582 582 1/2/18 6/1/18CLEMIS Bio Facial RecognitionReplacementD46183FR

17 852 852 %0 852 852 2/16/18 9/30/18CLEMIS CJIS Compliance ProgramD46183CC

18 3,279 13 13 %100 13 13 6/7/17 8/30/18CLEMIS Bio SAN Migration ProgramD46183SM

19 3,600 6,600 3,164 %50 6,600 3,324 3,276 6,600 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

CLEMIS Enhancement BudgetsD47010EB

20 200 200 9 %7 200 15 186 200 0 %0 10/1/16 9/30/18

10/1/16 9/30/18

Citizen Engagement Budget -CLEMIS LGDE6183CM

100 100 %0 100 100 100 %0 10/1/16 9/30/18

10/1/16 9/30/18

CLEMIS Sizing BudgetDF7183SB

Totals 21,410 40,797 24,328 58,50534,177

Allocation Changes


11/17/2016 602 hours moved to CLEMIS Master Plan Activity unallocated from Planned Maintenance & Upgrades.

A.52



MP MP Rev Start End



Allocation Changes

11/17/2016 20 hours allocated to D46431JV OCSO Jail Visit Bridge Replacement.


01/18/2017 2,489 hours added to unallocated from CLEMIS PMU PSA Oracle 12C Upgrade.


01/18/2017 1,157 hours allocated to CLEAR Auto Impound DB from unallocated.

01/18/2017 732 hours allocated to CLEAR Property DB Conversion from unallocated.


03/31/2017 250 hours allocated to CLEMIS Svcs Participant Development Budget from unallocated.

03/31/2017 1,030 hours allocated to CLEMIS Svcs Participant Implementation Budget from unallocated.


05/04/2017 170 hours added to unallocated from CLEAR Property DB Conversion positive variance.


05/24/2017 206 hours moved to TSN Master Plan Activity RAP-P3-Backup Solution from CLM-Data Center Infrastructure Optimization Program.

06/30/2017 602 hours added to CLEMIS MDC Program from reclassifying CLEMIS PMU MDC Security/Patch Deployment.

10/03/2017 1,170 hours added to unallocated from CLM-Network Optimization Program positive variance.


10/03/2017 980 hours added to MICR XML Program and Web Service from unallocated.

10/03/2017 200 hours added to CLEMIS New Site Implementation Budget from unallocated.


10/10/2017 3,000 hours added to CLEMIS Enhancement Budgets from CLEMIS Bio SAN Migration Program.

10/10/2017 266 hours added to unallocated from CLEMIS Bio SAN Migration Program.


A.53

CLEMIS Radio LG Planned Maintenance & Upgrades 2017-2018




VariancePercent

RevisedTotal

Estimate

EstimateTo

Complete

ExpendedHours

OriginalEstimate

%Complete

VarianceHours

10/01/201609/30/20171,281

920

2016-18 Radio Communications Planned Maintenance & Upgrades

Database Patch Deployment 2 20 2 18 20 0 %0%9

TDMoIP Conversion 1 1 1 0 1 0 %0%100

Cell Site Connectivity 6 0 10 0 10 -10%100

OakWin Planned Maintenance 280 361 280 99 379 -18 %-5%74

OakWin Tower Site Planned Maint 366 488 367 151 518 -30 %-6%71


10 18 10 11 21 -3 %-17%48


2 16 2 14 16 0 %0%12

IT Disaster Recovery 2017-2018 16 0 16 16 0 %0%0

Subtotals: 667 920 672 309 981%68

Allocation Changes

06/22/2017 361 hours moved to Radio LG Support & Maintenance from positive variance.

A.54


CLEMIS Radio Leadership Group 2017-2018

MP MP Rev Start End



8,42510,598

01 942 942 731 %88 1,512 1,331 181 1,512 -1 %0 1/29/16 12/8/17

1/29/16 12/8/17

NG911 ESInet - Implementation(Funded )DL6183NG

02 1,047 881 %84 1,047 883 164 1,047 0 %0 1/14/17 11/30/17

1/14/17 11/30/17

NG911 Telephone Interface (Funded)DL7183TR

03 9,656 6,236 %0 4,869 4,869 1/1/18 9/30/18CLEMIS Radio Console Repl Program(Funded )DL6183RC

03A 16 %4 1,367 50 1,317 1,367 0 %0 7/24/17 8/9/18

7/24/17 8/9/18

OAKWIN Radio SystemEnhancement - RFP (Funded )DL7183RPCLEMIS Radio Console Repl Program Total 1,367 50 6,2366,186

04 200 %0 200 200 200 %0 10/3/16 9/30/18

10/3/16 9/30/18

CLEMIS Radio Enhancement BudgetDL7183EB

Totals 1,628 4,126 2,264 8,9956,732

Allocation Changes

03/29/2017 3,220 hours added to the 2019-2020 Master Plan from reducing the CLEMIS Radio Console Repl Program.

03/29/2017 1,047 hours allocated to NG911 Telephone Interface from E911 fund.

08/30/2017 200 hours allocated to CLEMIS Radio Enhancement Budget from CLEMIS Radio Console Repl Program.

A.55

Courts Justice Administration LG Support & Maintenance 2017-2018

Activity Name16,88616,886

Original Master Plan AllocationCurrent Master Plan Allocation

%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 Courts Customer Support

FOIA Requests 3 -33030%100

Program Management 252 %-40-722520252180%100

Adobe LiveCycle Customer Support 44 %20114404455%100

Children's Village Customer Support 14 %811401415%100

Circuit Court Customer Support 2,708 %-51-9202,70802,7081,788%100

Clerk Legal Customer Support 992 %-25-2009920992792%100

Clerk Vital Records Customer Support 630 %6406300630670%100

Community Corrections Customer Support 457 %181034570457560%100

Data Warehouse Tools Customer Support 122 %-22-221220122100%100

District Court Customer Support 512 %-128-2875120512225%100

Elections Customer Support 186 %-273-136186018650%100

FOC Customer Support 387 %14633870387450%100

Probate Court Customer Support 304 %20763040304380%100

Prosecuting Attorney Customer Support 373 %21973730373470%100

Public Services Circuit Court Probation Custonmer Support 5 %55650510%100

2016-17 Courts System Maintenance

Children's Village-Data Warehouse/Business Objects Maintenance 1 %7541015%100

Circuit Court Maintenance Budget 200 %-54-702000200130%100

Clerk Legal Maintenance Budget 75 %-37-207507555%100

Clerk Vital Records Maintenance Budget 52 %576852052120%100

Community Corrections Maintenance Budget 206 %-116-111206020695%100

District Court Maintenance Budget 61 %-41-186106143%100

FOC eForms Maintenance Budget 10 %3351001015%100

Kofax Maintenance Budget 67 %333367067100%100

OakDocs/EDMS Maintenance Budget 243 %-21-432430243200%100

A.56

Courts Justice Administration LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


Probate Court Maintenance Budget 3 %70730310%100

Prosecuting Attorney Maintenance Budget 91 %182091091110%100

2016-17 Finance/Admin - eCommerce Customer Support

Animal Control Customer Support 2 %7552026%100

Circuit Court Customer Support %10060006

Clerk/ROD Customer Support %10060006

Community Corrections Customer Support %10060006

Friend of the Court Customer Support %10060006

MSU Extension Customer Support 3 %1913034%100

Probate Court Customer Support %10060006

Reimbursement Customer Support 12 %1831201214%100

Medical Examiner Customer Support 169 %8151690169183%100

2016-17 Finance/Admin - eCommerce System Maintenance

Medical Examiner Maintenance Budget 13 %3881301320%100

2016-17 Public & Environmental Services Customer Support

Animal Control Customer Support 938 %88193809381,018%100

Children's Village Customer Support 442 %-87-2054420442237%100

2016-17 Public & Environmental Services System Maintenance

Animal Control Census Unscheduled Maintenance %1006000060

Animal Control Maintenance Budget 37 %8115837037195%100

Children's Village Unscheduled Maintenance 1 %994810148%100

8,443 -1,1670 9,6109,610Subtotals 9,610 %100 %-14

Allocation Changes

A.57

Finance/Admin LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 Assessing & Tax System Maintenance

Treasurer System Maintenance - Finance / Admin 28 %722802830%100

2016-17 Assessing & Tax Customer Support

Treasurer Customer Support - Finance/Admin 158 %35851580158243%100


Human Resources Customer Support 27 %1132702730%100

IT Administrative Customer Support 7 %721870725%100

Reimbursement Customer Support 29 %-46-92902920%100

Treasurer Customer Support 52 %-4-25205250%100


IT Administrative Maintenance Budget %1002000020

Reimbursement Maintenance Budget 10 %49101001020%100


Fiscal Services Support 5 %802050525%100

Health Support %10060006

BOC Admin Customer Support 86 %-207-588608628%100

Central Services Customer Support 100 %-12-11100010089%100

Compliance Office/Purchasing Customer Support 125 %-24-241250125101%100

Corporation Counsel Customer Support 40 %35224004061%100

Executive Administration Customer Support 20 %-41-62002014%100

Library Customer Support 69 %-1-16906968%100

Fiscal Services Customer Support 1,176 %-17-1711,17601,1761,005%100

Human Resources Customer Support 1,493 %1141,49301,4931,507%100

Public Services Customer Support 15 %3891501524%100

Reimbursement Customer Support 19 %-4-11901918%100

Risk Management Customer Support 1 %941910120%100

A.58

Finance/Admin LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


Central Services Unscheduled Maintenance 26 %41182602644%100

Corporation Counsel Unscheduled Maintenance Budget %10040004

Fiscal Services Maintenance Budget 290 %-18-452900290245%100

Human Resources Maintenance Budget 640 %-97-3156400640325%100

Purchasing Maintenance Budget %1001000010

Reimbursement Maintenance Budget %10040004

Risk Mgmt Maintenance Budget %10040004


Health Division Customer Support 715 %232107150715925%100

Homeland Security Customer Support 386 %-50-1293860386257%100


Health Unscheduled Maintenance 85 %-33-218508564%100

5,286 -3140 5,6005,600Subtotals 5,600 %100 %-6

Allocation Changes

A.59

Land LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 Assessing & Tax System Maintenance

Enterprise Application System Maintenance 62 %404262062104%100

Equalization System Maintenance 266 %-19-432660266223%100

Treasurer System Maintenance - LAND 144 %33691440144213%100

2016-17 Assessing & Tax Customer Support

FOIA %1001000010

Program Management & Standards 1,199 %0-61,19901,1991,193%100

Enterprise Application Customer Support 239 %14392390239278%100

Equalization Customer Support 1,541 %-9-1311,54101,5411,410%100

Treasurer Customer Support - LAND 956 %-4-389560956918%100

BS&A Customer Support 2,897 %103062,89702,8973,202%100

Register of Deeds Implementation Support 13 %48121301324%100


Health Kofax Customer Support 1 %931410115%100


Pay Current/Pay Local Tax Customer Support 70 %-94-347007036%100

Property Gateway Customer Support 17 %59241701740%100

Treasurer Support 36 %1773603643%100

Oakland Schools Customer Support %10020002

2016-17 IS Service Center Customer Support

Access Oakland Account Administration Support 60 %-71-256006035%100

2016-17 Infrastructure & GIS Customer Support

FOIA 4 %60640410%100

GIS Application Implementation & Support 626 %-19-1016260626525%100

GIS AGO Implementation & Support 371 %7303710371400%100

CVT Implementation & Support 444 %-11-434440444401%100

A.60




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


Data Sharing and Distribution Support 125 %-14-161250125109%100

EDCA Implementation Support 386 %6263860386412%100

Facilities Implementation Support 826 %-10-768260826750%100

Enterprise GIS Implementation & Support 1,732 %-6-1001,73201,7321,632%100

CAMS Implementation Support 709 %161387090709847%100

Parks & Recreation Implementation Support 440 %241374400440576%100

Public Customer Support 173 %7141730173187%100

Road Commission Implementation Support 245 %-161-151245024594%100

Training & Outreach 250 %26892500250339%100

WRC Implementation Support 791 %-216-5417910791250%100

2016-17 Infrastructure & GIS System Maintenance

EDCA Unscheduled Maintenance 2 %881320215%100

Facilities Unscheduled Maintenance 72 %414972072121%100

Land Application Server Maintenance 169 %-186-110169016959%100

Land Unscheduled Maintenance 556 %-278-4095560556147%100

GIS Data Maintenance 134 %-197-89134013445%100

Parks & Recreation Unscheduled Maintenance 17 %80701701787%100

Public Application Unscheduled Maintenance 282 %-474-233282028249%100

ROD System Unscheduled Maintenance 14 %-358-11140143%100

RCOC System Unscheduled Maintenance 41 %-9-34104138%100

WRC System Unscheduled Maintenance 303 %-124-1683030303135%100


FOIA %10050005

Program Management & Standards 504 %322365040504740%100

Airport Customer Support 24 %-21-42402420%100

A.61




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


Enterprise Implementation & Support 438 %-25-874380438351%100

EHealth Customer Support 1,436 %5781,43601,4361,514%100

WRC Implementation Support 2,004 %3552,00402,0042,059%100


Airport Unscheduled Maintenance %10020002

Enterprise Maintenance 144 %-188-94144014450%100

E-Health Unscheduled Maintenance 536 %221505360536686%100

WRC System Unscheduled Maintenance 218 %20532180218271%100

20,675 -8340 21,50921,509Subtotals 21,509 %100 %-4

Allocation Changes

A.62

eGovernment Services LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent


FOIA Requests 43 %-187-284304315%100


eCommerce Support 265 %-77-1152650265150%100

G2G Hosted Site Support - Livingston 9 %8190910%100

G2G Participant Support 4,155 %-25-8324,15504,1553,323%100

G2G Marketplace Website Support 317 %-164-1973170317120%100


Enterprise Applications Maintenance 46 %-26-104604636%100

G2G Online Payments System Maintenance 45 %637645045120%100

G2G Over the Counter Payments System Maintenance 370 %-147-2203700370150%100

G2G Shopping Cart System Maintenance 366 %483343660366700%100

G2G Fulfillment System Maintenance 409 %-86-1894090409220%100

G2G Pay Local/Pay Del System Maintenance 6 %853160636%100

PCI Remediation - System Maintenance 30 %8719530030225%100


Chargeback Response 237 %-122-1302370237107%100

2016-17 eGovernment Customer Support

FOIA Requests %1001000010


Digital Asset Management 176 %7141760176190%100

Digital Compliance Support 139 %7111390139150%100

eMail Subscription Support 158 %471421580158300%100

External Sites Support 78 %327807880%100

Internet Sites Support 2,312 %92242,31202,3122,535%100

Intranet Sites Support 44 %28174404460%100

A.63

eGovernment Services LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 eGovernment Customer Support

Social Media Support 749 %4151774907491,265%100

Application Monitoring Support 24 %53262402450%100

2016-17 eGovernment System Maintenance

Custom Application Maintenance 416 %-131-2364160416180%100

Digital Asset Management System Maintenance %1001000010

eMail Subscription Maintenance %1006000060

Enterprise Portal and Web Server Maintenance 699 %-22-1246990699575%100

Third Party Services Maintenance 49 %25164904965%100

Web Site Maintenance 174 %13271740174200%100

11,801 -1030 11,90411,904Subtotals 11,904 %100 %-1

Allocation Changes

A.64

Internal Services LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 IS PMO Customer Support

IT Professional Services Requisition System 30 %-51-103003020%100

Project Management Office 2,692 %0-132,69202,6922,679%100

Time Tracker System 17 %1431701720%100

2016-17 IS PMO System Maintenance

PM - Project Management System Maintenance 25 %51252502550%100

IT Professional Services Requisition System 1 %962710128%100

Time Tracker System Maintenace 2 %7042025%100



Internal Services Support 3,449 %51843,44903,4493,633%100

IT Purchasing / Billing Support 2,472 %-6-1312,47202,4722,341%100

Service Center (SC) Program 7,079 %211,8477,07907,0798,926%100

Training and Support Services 360 %221013600360461%100

Handheld Devices C/S 764 %-18-1157640764649%100

Communications Administration 475 %-66-1894750475286%100

Land & Data Lines 5 %1715056%100

Communications Program/Telesoft Support 1,513 %-31-3541,51301,5131,159%100

Asset Management 2,344 %-20-3942,34402,3441,950%100

Disaster Recovery Process 157 %8141570157171%100

2016-17 IS Service Center System Maintenance

Service Center Maintenance - Unicenter Service Desk 23 %61362302359%100

Service Center Maintenance - Web Services 23 %38142302336%100

Handheld Devices 131 %-9-111310131120%100

Telesoft 135 %-43-41135013594%100

22,695 1,0010 21,69421,694Subtotals 21,694 %100 %4

A.65

Technical Systems LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 DBA Customer Support

DBA Consulting Budget 2,493 %-31-5892,49302,4931,904%100

DBA Administration and Monitoring Budget 2,629 %-28-5792,62902,6292,050%100

SEP-DBA Consulting Support 3 -33030%100

SEP-DBA Admin and Monitoring Support 43 -43430430%100

2016-17 DBA System Maintenance

DBA System Maintenance - Budget -19%-1821,12701,127945

IT Internal Systems Maintenance 32 -3232032

Law Enforcement DBA Maintenance 103 -1031030103

GIS/Land DBA Maintenance 397 -3973970397

Health Systems DBA Maintenance 81 -8181081

Court Systems DBA Maintenance 12 -1212012

eCommerce System Maintenance 26 -2626026

eGovernment System Maintenance 2 -2202

FileNet Imaging System Maintenance 17 -1717017

Community Correction System Maintenance 2 -2202

PeopleSoft System DBA Maintenance 33 -3333033

Treasurer Database Systems Maintenance 41 -4141041

WRC DBA Maintenance 18 -1818018

FM&O DBA Maintenance 0000

Technical Services DBA Maintenance 85 -8585085

Data Warehouse DBA Maintenance 4 -4404

Web Systems DBA Maintenance 0000

Oracle Maintenance 182 -1821820182

SQL Server Maintenance 90 -9090090

SEP-DBA Cyber Incident Maintenance 2 -2202

A.66




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 DBA System Maintenance

DBA Problem Management 116 -11611601160%100

2016-17 Enterprise Architecture Customer Support

Enterprise Architecture Customer Support 558 %-258-4025580558156%100

Capacity Plans 147 %662851470147432%100

Architectural Reviews 165 %451351650165300%100

Tech Debt Check 28 -2828028%100

2016-17 Network Services Customer Support

Network Services Consulting 651 %5366510651687%100

Network Transport/Security Customer Support 2,355 %123092,35502,3552,664%100

Network/Security Monitoring/Reporting 612 %176120612619%100

County Customer - Voice Services Support 1,348 %152351,34801,3481,583%100

2016-17 Network Services System Maintenance

Network Services Maintenance Break Fix 1,100 %-49-3601,10001,100740%100

SEP - Cyber Incident Response 124 %591811240124304%100

County Department - Voice Services Maintenance Break Fix 704 %-1-77040704697%100

2016-17 SEP Customer Support

SEP - Customer Support 752 %-174-4777520752275%100

FOIA Requests 5 %791950524%100

InfoSec Monitoring Activities 1,191 %-47-3791,19101,191812%100

AD Audit Monitoring, Maintenance 73 %-53-257307348%100

SEP - SDLC Application Scanning 525 %-75-2255250525300%100

SEP - Meetings 459 %-34-1154590459344%100

INFOSEC Cross-Training 331 %-563-281331033150%100

INFOSEC Consulting 139 %-39-391390139100%100

SEP - IT Security Awareness Program Support 120 %-20-201200120100%100

A.67




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 SEP System Maintenance

INFOSEC Incident Managemet 435 %-9-354350435400%100

SEP Services Break-fix 57 -5757057%100

2016-17 Server Admin Customer Support

Service Center Incidents 2,489 %206162,48902,4893,105%100

IT Server Administration/Services 1,275 %-51-4301,27501,275845%100

FOIA Request 6 %812760633%100

Backup Hardware/Software Support 304 %12403040304344%100

Server OS Support 2,896 %-52-9942,89602,8961,901%100

SAN Support 586 %201495860586735%100

Technology Support 3,444 %-6-2033,44403,4443,241%100

Microsoft Server Application Support 314 %-12-343140314280%100

Server Virtual Software Support 709 %-67-2847090709425%100

SEP Technology Support 97 %172097097117%100

2016-17 Server Admin System Maintenance

Backup Hardware/Software Maintenance 96 %-36-269609670%100

SAN Maintenance 32 %-28-73203225%100

Technology Maintenance 184 %34931840184276%100

Microsoft Server Application Maintenance 112 %-219-76112011235%100

Server Hardware Maintenance 8 %48780815%100

Server OS Maintenance 170 %371001700170270%100

Server Virtual Software Maintenance 147 %-64-57147014790%100

OS Patch Maintenance 121 %-163-75121012146%100

Deployment Svcs Maintenance - Web Environment 45 %627245045117%100

SEP-DS Cyber Incident Maintenance 2 %7862028%100

2016-17 Workstation Services Customer Support

A.68




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 Workstation Services Customer Support

FOIA Request Processing 2 %901320215%100

Investigations Budget 51 %-105-265105125%100

Managed Print Services - Operational Functions 262 %7182620262280%100

Workstation Services Consulting 729 %5397290729768%100

Workstation Services Change Order/Incident Dispatching 817 %-10-758170817742%100

Workstation Services Customer Support Services 202 %-6-122020202190%100

2016-17 Workstation Services System Maintenance

SEP - Workstation Services Security Services 572 %373325720572904%100

Workstation Services Incident Resolution 10,670 %-6-57410,670010,67010,096%100

40,532 -4,0930 44,62544,625Subtotals 44,625 %100 %-10

Allocation Changes

07/25/2017 1,291 hours added from SEP Program

A.69

CLEMIS LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 CLEMIS Support Services Customer Support

Support Service Program Mgt & Team Meetings 233 %-373-184233023349%100

Oak Video Customer Support 477 %16914770477568%100

OCSO Customer Support 1,380 %347021,38001,3802,081%100

Service Center Support 1,376 %-26-2861,37601,3761,089%100

2016-17 CLEMIS Support Services Systems Maintenance

Oak Video Maint 46 %-29-104604635%100

OCSO Systems Maint 160 %491561600160315%100

2016-17 FRMS/Biometric Apps Cust Supt

CLEMIS Program Mgmt 2,223 %4972,22302,2232,319%100

Bomgar Support 39 %60593903998%100

KACE Support 44 %55544404498%100


AFIS/Livescan Support 1,005 %131451,00501,0051,150%100

LEIN-CORE Customer Support 1,703 %-16-2411,70301,7031,462%100

FRMS Customer Support 2,001 %-9-1572,00102,0011,844%100

MDC Customer Support 1,338 %-35-3441,33801,338994%100

Mugshot Support 966 %2023696609661,201%100

Oak Video Customer Support 363 %003630363363%100

OCSO Customer Support 1,198 %001,19801,1981,198%100

Service Center Support 539 %005390539539%100

Administrative Support 41 %48384104179%100

CJIS Support 29 -2929029%100

2016-17 FRMS/Biometric Apps Sys Maint

FRMS System Maint 204 %-81-912040204113%100

AFIS-LiveScan System Maint 209 %-421-169209020940%100

A.70




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 FRMS/Biometric Apps Sys Maint

OCSO Systems Maint 83 %008308383%100

BOMGAR Syst Maint 13 %67271301340%100

KACE Syst Maint 21 %-5-12102120%100

Mugshot Maint 229 %-45-712290229157%100

Police PC Syst Maint 28 %002802828%100

Video Arraignment Maint 13 %001301313%100

LEIN-Core System Maint 38 %24123803850%100

MDC System Maint 00000


CLEMIS Customer Support 21 %1952102126%100


Public Safety Implementation Support 65 %404365065108%100

2016-17 Infrastructure & GIS System Maintenance

Public Safety Unscheduled Maintenance 11 %49101101121%100

2016-17 Network Services Customer Support

CLEMIS Network Transport/Security Customer Support 607 %221756070607782%100

2016-17 Network Services System Maintenance

CLEMIS Network Services Maintenance Break-Fix 624 %9626240624685%100

2016-17 PSA Customer Support

CLEMIS Administrative Support 4,490 %-24-8594,49004,4903,631%100

FOIA Requests 426 %-11-434260426383%100

Business Objects/Infoview Support 1,137 %-32-2731,13701,137864%100

CLEMIS Support Meetings / Workshops 681 %10786810681759%100

Crimeview Support 673 %-5-306730673643%100

Agency General Support 56 %005605656%100

A.71




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 PSA Customer Support

CLEMIS New CAD Support 2,026 %-72-8482,02602,0261,178%100

CLEMIS Old CAD Support 341 %-38-943410341247%100

CLEAR Support 2,713 %2552,71302,7132,768%100

Auto Impound 90 %-4-39009087%100

Evidence & Property 85 %-20-148508570%100

OCPRS 14 %62231401436%100

Activity Log 259 %-21-442590259214%100

CLEMIS Citations 138 %431041380138242%100

CLEMIS Search 276 %321332760276409%100

CLEMIS Crash 404 %274040404411%100

MICR 683 %2116830683694%100

Non PSA Application Support 310 %-40-893100310221%100

Database Support 813 %-40-2348130813579%100

2016-17 PSA System Maintenance

Clemis CAD System Maint 785 %-76-3387850785447%100

Business Objects/Infoview System Maint 96 %-178-619609634%100

CrimeView System Maintenance 39 %35213903960%100

Clemis CLEAR System Maint 993 %32899309931,020%100

Citations Maintenance 344 %5193440344362%100

OCPRS %1001000010

CLEMIS System Maint 395 %9403950395435%100

CLEAR MICR Maintenance 38 %-3-13803837%100

CLEMIS Search Maintenace 32 %-100-163203216%100

Biometrics Maintenance 11 %-110-6110115%100

Parolee State Sex Offender File 84 %-1-18408483%100

A.72




%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 PSA System Maintenance

Clemis Crash Manitenance 524 %5295240524553%100

Evidence & Property Maintenace 214 %-208-144214021469%100

Auto Impound 87 %-25-178708769%100

Database Maintenance 63 %-50-216306342%100

CDE - CAD Web Servcies Extensions 42 -4242042%100

2016-17 Radio Communications Customer Support

911 296 %22832960296380%100

CLEMIS CAD Support 506 %005060506506%100

CLEMIS Contractual Administrative Activities 18 %-4-11801817%100

Regional & State Committee Activities 555 %8465550555601%100

CLEMIS Customer Support 54 %005405454%100

2016-17 Radio Communications System Maintenance

CLEMIS Syst Maintenance 187 %001870187187%100

WatchGuard System Maintenance 59 %005905959%100

2016-17 Server Admin Customer Support

CLEMIS Server/Technology Support 1,539 %401,0201,53901,5392,559%100

2016-17 Server Admin System Maintenance

CLEMIS Maintenance 101 %591481010101249%100

39,008 -9860 39,99439,994Subtotals 39,994 %100 %-3

Allocation Changes

06/22/2017 602 hours moved from CLEMIS Planned Maintenance and Upgrades from removing CJIS Security Upgrade.

06/22/2017 1,584 hours moved from CLEMIS Planned Maintenance & Upgrades from Corrections/Biometrics Planned Maintenance & Upgrades positive variance.

06/22/2017 280 hours added from CLEMIS Support & Maintenance Contingency.

06/30/2017 224 hours added to 2016-17 CLEMIS Support Services Customer Support from additional capacity.

A.73

CLEMIS Radio LG Support & Maintenance 2017-2018



%Complete

10/01/201609/30/2017

OriginalEstimate

ExpendedHours

EstimateTo

Complete

RevisedTotal

Estimate

VarianceHours

VariancePercent

2016-17 Radio Communications Customer Support


OakWin Subscriber Units 988 %-11-999880988889%100

OakWin - Tower Sites 991 %-5-519910991940%100

OakWin - PSAP Equipment 1,861 %-31-4431,86101,8611,418%100

OakWin - Central Switch (NSC) 723 %-39-2037230723520%100

OakWin Support 161 %-158-98161016162%100

OakWin Support - ISDN/PRI Monitoring/Reprting 251 %-27-542510251197%100

Conventional Support 116 %25391160116154%100

CLEMIS Radio Support 2,897 %-7-1892,89702,8972,708%100

2016-17 Radio Communications System Maintenance

OakWIN Unscheduled Maintenance 3,174 %-28-6843,17403,1742,489%100

Conventional Unscheduled Maintenance 173 %18381730173212%100

MDC Maintenance 2,536 %-39-7132,53602,5361,823%100

11,412 -2,4570 13,86913,869Subtotals 13,869 %100 %-22

Allocation Changes

06/22/2017 361 hours moved from Radio LG Planned Maintenance & Upgrades from positive variance.

06/22/2017 596 hours added from Support & Maintenance Contingency.

A.74

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Labor Definition Standards

Oakland County Department of Information Technology Page B.1

The planning and tracking of development resources are categorized to describe the various nature of work within the Department of Information Technology. These common definitions are a critical success factor to providing reliable data for planning and management reporting and analysis. The following are the 7 major labor categories: Non-Project All leaves of absence with or without pay, on or off-site time for

formal training, attending vendor demonstrations or trade shows, team and department meetings, employee evaluations, attending County-wide meetings related to Personnel, Retirement etc., status reports, Team Workbench time entry, Payroll attendance, e-mail and US mail, employee evaluation preparation, meeting with supervision regarding resource needs, budgeting, management meetings, and interviewing.

Team Management Resource tracking, rescheduling, staff reallocation, and resource

leveling across all projects. Customer Support Preliminary or detail scope and approach, work order preparation,

customer instruction and training, phone calls and e-mail response. Cross-training and system orientation.

Unscheduled System Maintenance Activity required to rebuild or repair a system. Consists of changes

made to software to fix errors and all hours associated with the resolution of Problem Reports. It also includes time investigating the problem prior to determining it is a bug.

Planned System Maintenance & Upgrades Planned or re-occurring activity in upgrading an existing software

package to expand current capabilities, fix existing bugs, or in anticipation of future system problems, needs, or changes.

System Enhancements Discretionary modifications to an existing operational system, either

to expand its current capabilities or to satisfy changed business, technical, or management requirements, or mandated changes, or to make operational changes in areas such as user procedures, production schedules, file retention procedures, or job instructions. Installation of a custom or canned feature to an existing package. Enhancement budgets cannot be used for Mandated projects.

New Development New systems work including construction of a new system,

implementation of new automation to replace a manual or aging system.

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Reporting Definitions


The following table defines the various information provided in the Project Management reports: Column Heading

Definition

Activity Name

The name of the project or the name of an Activity that is part of a large project.

% Cmpl

Percent of the project that is completed (Expended Hours / Revised Total Estimate).

Original Estimate

The original total estimate for the Activity prior to beginning the Activity. This estimate does not change throughout the life of the Activity in order to provide a benchmark against future Revised Estimates.

Expended Hours

Actual hours expended to date by IT resources.

Estimate To Complete

Estimated hours needed from today through completion of the Activity.

Revised Total Estimate

Actual Expended hours + the estimated hours to complete the Activity. This estimate is reviewed and revised often to provide the ability to determine if the Activity will be completed on-time according to the original Planned End Date.

Variance Hours

This is the number of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative number of Variance Hours indicates number of hours the project is expected to be over the Original Estimate. A positive number of Variance Hours indicates number of hours the project is expected to be under the Original Estimate.

Variance Percent

This is the percentage of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative Variance Percent indicates the percentage of hours the project is expected to be over the Original Estimate. A positive Variance Percent indicates the percentage of hours the project is expected to be under the Original Estimate.

START Planned

The original date the Activity was planned to start.

END Planned

The original date the Activity was planned to end.

START Revised

The current estimated date the Activity is planned to start. If the Activity has Expended Hours, then this is the date the Activity actually started. This is the date that appears directly below the START Planned date.

END Revised

The current estimated date the Activity is planned to end. If the Activity has 0 hours Estimate to Complete, then this is the date the Activity ended. This is the date that appears directly below the END Planned date.

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Leadership Group Representation


Information Technology Leadership Groups provide the vehicle for IT customers to help direct and allocate valuable IT development resources to initiatives and projects that are the most beneficial to the County organization as a whole. The following Leadership Groups are comprised of a single representative from each of the functional areas shown below.

Functional Area

Leadership Group

Department Division Designated Representative /

Alternate


Chair: Rebecca Schnelz

Vice Chair: Joanna Overall

Rec Sec: Jennifer Howden

Circuit Court Administrator, Family Division (includes FOC), Business Division, General Jurisdiction Division

John Cooperrider Chris Bujak Lisa Czyz

County Clerk Clerk & Elections Jennifer Howden Heidi Walling

District Court 52-1, 52-2, 52-3, 52-4 Jill Palulian Sharon Rupe

Health and Human Services

Children’s Village Joanna Overall Leigh-Anne Stafford

Probate Court Administrator, Estates and Mental Health

Rebecca Schnelz John Cooperrider

Prosecutor Appellate, Circuit, District, Juvenile, Family Support, Criminal Investigations, Warrants

Jeffrey Kaelin

Public Services Animal Control Bob Gatt Joanie Toole

Public Services Community Corrections, Circuit Court Probation, Medical Examiner

Barb Hankey Diana Carver



Functional Area

Leadership Group


Alternate

Finance/Admin

Chair: Lynn Sonkiss

Vice Chair: Kristy Slosson

Rec Sec: Pam Weipert

Board of Commissioners Administration, Library Chris Ward

Central Services Support Services, Materials Management

Todd Birkle

Corporation Counsel Corporation Counsel Joellen Shortley Pat Davis

County Executive Administration, Compliance Office - Auditing, Compliance Office – Purchasing, Media & Communications

Pamela Weipert Scott Guzzy


Homeland Security Tom Hardesty Sara Stoddard

Economic Development & Community Affairs

Workforce Development, Community Development, Business Development

Irene Spanos Dan Hunter

Human Resources Employee Relations, Human Resources

Kristy Slosson


Public Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Accounting, Budget, Reimbursement

Lynn Sonkiss Terri Meiers

Public Services Cooperative Extension, Veterans Services

Garth Wootten Lauren Chamberlin

Risk Management Risk Management

Treasurer General Accounting Jody DeFoe



Functional Area

Leadership Group


Alternate

Land

Chair: Leigh-Anne Stafford

Vice Chair:

Art Holdsworth

Rec Sec: Tiffany Jacob

Board of Commissioners Parks and Recreation Phil Castonia

Central Services Aviation and Transportation Michelle Stover

Economic Development & Community Affairs

Development and Planning, Solid Waste

Dan Hunter Irene Spanos

Facilities Management Facilities Engineering, FM&O, Building Safety

Art Holdsworth

GIS Steering Committee Tammi Shepherd


E-Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Equalization Tiffany Jacob

Register of Deeds Register of Deeds Ron Crank

Treasurer Tax Administration Jody DeFoe

Water Resources Commissioner

All Nancy Basch Tim Prince

IT Steering Committee

Information Technology eGovernment

Status provided to all Leadership Groups

Information Technology Internal Services


Information Technology Technical Systems & Networking


CLEMIS Strategic Planning Committee

CLEMIS Sheriff

CLEMIS Members

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Vacant Position Report


Position # Division Classification

02882 Admin / Internal Services Application Analyst Programmer II

09738 Admin / Internal Services Project Manager

11528 Admin / Internal Services IT User Support Specialist II

00881 Application Services Senior Systems Analyst

00981 Application Services IT User Support Specialist I

02081 Application Services Application Analyst Programmer III

03621 Application Services IT Business Analyst

02592 CLEMIS IT User Support Specialist I

07171 CLEMIS Telephone Communications Tech

09230 CLEMIS Customer Service Technician II

09581 CLEMIS IT Business Analyst

09645 CLEMIS Customer Service Technician II

10251 CLEMIS IT User Support Specialist II

10253 CLEMIS Application Analyst Programmer I

10483 CLEMIS Office Assistant II

10484 CLEMIS Application Analyst Programmer III

Highlighted rows indicate positions that have been approved to be filled.

Information Technology October 20, 2017 2017/2018 Master Plan Quarterly Status Information Technology Statistics


Statistics July August September Total (Oct 2016 -

2017 2017 2017 Sept 2018)

Training Classes Held* 1 2 1 17

Number of Students 7 12 8 127

Number of Service Center Calls 2,733 2,953 2,508 33,324

*Does not include application specific training (Land Management, CLEMIS, etc.)

2017-2018 Master Plan by Leadership Group

All HoursEnhancements/New Development Planned Maintenance/Upgrades Support/Maintenance

Leadership Group OriginalMasterPlan

Allocation

CurrentMasterPlan

Allocation

MasterPlan

Allocation

MasterPlan

Allocation

TotalAllocation

Pct Thru09/30/17

ExpendedHoursThru

09/30/17

Pct Thru09/30/17

Pct Thru09/30/17

Pct Thru09/30/17

ExpendedHoursThru

09/30/17

ExpendedHoursThru

09/30/17

Courts Justice Administration 12,653 25,570 7,563 %30 3,450 1,432 %42 16,886 9,610 %57 45,906%41

Finance/Admin 10,829 15,216 7,208 %47 1,765 452 %26 10,588 5,600 %53 27,569%48

Land Systems 37,304 39,797 15,177 %38 23,615 5,463 %23 41,380 21,509 %52 104,792%40

eGovernment 25,522 28,083 12,990 %46 6,022 1,440 %24 23,622 11,904 %50 57,727%46

Internal Services 9,885 12,013 3,124 %26 5,431 1,960 %36 45,390 21,694 %48 62,834%43

Technical Systems & Network 50,813 53,174 29,304 %55 36,420 13,336 %37 83,433 44,625 %53 173,027%50

CLEMIS 51,884 55,371 21,410 %39 9,630 4,228 %44 73,006 39,994 %55 138,007%48

CLEMIS - Radio 10,598 8,425 1,628 %19 920 667 %72 27,095 13,869 %51 36,440%44

209,488 237,649 98,403 87,253 28,976 321,400 168,803 646,302Totals %41 %33 %53 %46

Target Percents* 50% 50% 50% 50%

*Note: Target Percents provided are simply benchmarks and assume that Projects/Support and Maintenance and delivered in a unified manner throughout the two-year Master Plan period.This many not be the case. Percent delivery will fluctuate based on the timing of the specified Projects and the demand for Support and Maintenance.

Parameters:Master Plan Start DateMaster Plan End DateTotal Days

10/01/201609/30/2018

730

C.1