Innovative/Best Practices in e District MMP · Innovative/Best Practices in e District MMP HCM RIPA, ... independent departmental application / MMPs. eDistrict is a “self ... Advisory

Innovative/Best Practices in e District MMP

HCM RIPA, Jaipur, Rajasthan

October 2015

"Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and

reliability of such services at affordable costs to realize the basic needs of the common man"

NeGP Vision

•1.2+ billion population•22 official languages•36 States & Union

Territories•670+ districts, 6000+

blocks, 635,000+ villages•240,000+ Local Govt.

Institutions

Demographic Diversity Our Journey so far ….

Pre Digital India – National eGovernance Plan (NeGP)

A flagship program of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy.

IT + IT = IT

What is Digital India?

Nine Pillars of Digital India

eDistrict MMP is the flagship project of DeitY aimed at electronic

delivery of citizen centric services

eDistrict MMP aims at electronic delivery of identified

high volume citizen centric services – covering all

districts (600+) impacting >1 bn population…

Key Objectives

• Efficient delivery of

services with improved

Service Levels

• Capacity Building of field

functionaries

• Access to efficient,

reliable, transparent and

accountable Services

• Reducing service time &

costs for the Government

and Citizens

• Enhancing perception &

image of the Government

• Project approved by Cabinet Committee on Infrastructure

(CCI) on 20th Apr 2011

• Total Financial Outlay of Rs 1663.08 Crores

• Project to be implemented in all Districts (600+) of the

country in 4 years from 2011-12

• Envisages automation of backend processes, development

of applications at the State level as well as digitization of

legacy data; leveraging SWAN, SDC, SSDG & CSCs.

• Electronic delivery of public services at district / sub district

level covering 10 categories of high volume citizen centric

services - 5 Mandatory categories and 5 Optional

categories (States to choose)

“It is envisaged that gradually most of the services of eDistrict will move to their

independent departmental application / MMPs. eDistrict is a “self-limiting” project offering

services to the citizens as an interim measure. Thus, eDistrict application plays a limited

role for “miscellaneous services” which have been taken under eDistrict scheme as they

do not have their own workflow and database.”

Refer sec 2.4.2 of “Integrated Framework for Delivery of e-District Services” Guidelines

About eDistrict MMP

Innovative / Best Practices adopted throughout the project lifecycle from

Conceptualization till implementation ….Output to Outcome oriented

Conceptualization Design Implementation Monitoring &

Control

• Incorporated learnings of Pilot phase

• Conducted field survey by IIM-A in pilot districts to gauge stakeholder feedback

• Consultation with States / UTs during Scheme preparation

• Leveraging of existing infrastructure –SDC, SWAN, CSCs, SSDG, etc.

• Mid-course correction thru release of Integrated Framework and Implementation Guidelines

• Release of Model eDistrict SI RFP, guidelines and advisories

• States / UTs empowered to take decisions thru Apex Comm.

• Flexibility to appoint NIC or 3rd

party SI on nomination basis

• Manpower support provided at State (SPMU) and District (DPM) level

• NPMU in States facilitated faster communication

• No vetting of RFPs by DeitY

• Monitoring based on key milestones

eDistrict Pilot Phase

Pilot phase implemented across 40 districts covering 15 States

Key Learnings

• Lack of consensus across line departments on identification and prioritization of

services to be rolled out

• Slackness w.r.t. adherence to project timelines

• States aimed to translate the manual processes into IT enabled processes with

limited BPR achieving limited value addition to service delivery.

• Have had limited success with respect to process re-engineering

• Non constitution of Apex Committees and where created lack of effective guidance,

coordination and direction led to lack of ownership

• Delay in issuance of GOs by line departments

• Data digitization exercise has been slow due to non-availability of updated data in a

form that can be digitized

• Need to augment capacity of various stakeholders like SDA, DeGs, etc.

e-District Project to be delivered by States / UTs

leveraging the existing core infrastructure.

Efficiency, Transparency and Reliability of such services

Affordable costs to realize the basic needs of the common man

Government Services accessible to the common man in his locality

SDC – State Data Center, SWAN – State Wide Area Network; SSDG – State Service Delivery Gateway; CSC – Common Service Centers

Integrated Framework for Delivery of Services

(mid-course correction…)

Key Principles

Making e-District project “service

oriented” and “transaction oriented”

Minimizing the Time to Benefit

Ensuring the optimal use of

Infrastructure

Leveraging the existing applications

Attempting Rapid Replication

Redesigning the e-District Architecture

Providing flexibility in implementation

Harmonization of Existing Components &

Services

Infrastructure Components

SDC, SWAN & CSC

Integration Components

SSDG / NSDG, MSDG

Interaction Services

eForms, State Portal

Common Services

PayGov, ePramaan, Localisation,

Aadhaar, etc.

Transition Architecture

Architecture – with Single

Database in eDistrict for all

Departments

Architecture – with Department

specific databasesMove

towards

Final Reference Architecture for e-District Project

Cloud Architecture – the future of Rapid Replication

SSDG

State 1

PDS

SW

RC

RTI

Cert

LR

State 2

PDS

EMP

RC

RTI

Cert

Lic

Service Plus

PDS

SW

RC

RTI

Cert

Any other

BUSINESS SERVICE LAYER

DATA ACCESS LAYER DATA ACCESS LAYER DATA ACCESS LAYER



STATE PORTAL

Department CSC

NSDGGoI Applications (PAN/

AADHAAR/ Electoral DB/ others)

Common Applications (e-payment, SMS, National Service Directory, language,

etc.)

CLOUD

SSDG

STATE PORTAL

Department CSC

SSDG

STATE PORTAL

Department CSC

Physical Compute Power in Data Center at Delhi

Virtual Machine 1 Virtual Machine 2 Virtual Machine 3

SOAPHTTPS

Legends

Implementation Guidelines – Providing flexibility to the States

Areas Flexibility

Financial Re-allocation of Grants-in-Aids components amongst the various heads,

provided the overall amount sanctioned in the administrative approval is

not exceeded

Any re-allocation shall be only with the prior approval of the State Apex

Committee

Unbundling Model SI

RFP

May unbundle as per guidelines provided in Model SI RFP

No changes in general terms & conditions

Unbundle / bundle with approval of the State Apex Committee

Purchase of Hardware State / UT can procure gap hardware subject to approved limit for that

component in DPR; beyond this, State / UT funds may be used

Model SI RFP States / UTs have been provided flexibility to change / modify certain

sections in the RFP

Area Flexibility

Hiring of eDistrict

Managers

State / UT is responsible for the selection of these resources

Engage any resource (including existing resources currently working on other

e-Governance projects) on full-time basis by following the defined selection

process

Data Entry State / UT’s commitment for undertaking the Quality Check on the data

entered

State / UT to constitute a Data Quality Assurance team and review the scope

of the data entry in line with the resources available for the Quality Check

Site Preparation &

Networking

100% ACA component

States have complete control over this activity

Follow the guidelines related to site preparation

District e-

Governance Society

Mandatory to be formed in all districts

Mandatory for fund release

Implementation Guidelines – Providing flexibility to the States

Model SI RFP – Bundling / Unbundling of SI Scope# Key Scope Guidelines

1 Systems at SDC These items should necessarily be a part of the

responsibility of a single System Integrator to

ensure that a single agency is responsible for

the uptime of the entire solution

2 Systems Support

3 Hardware

4 LAN Networking and

Horizontal Connectivity

5 Tech. Support for 3 yrs.

6 Software for Rollout Unbundled only when the NIC /State agency is

to develop the application.

7 Application Support It should be the same agency, which has

developed the application

8 Data digitization Given the profile of agencies undertaking the

data entry work, the State / UT may decide to

“unbundle” it from the SI’s responsibility and

undertake a tender at a District / Division level.

However in such cases, the State /UT would

have to undertake the responsibility for

developing the data entry front end application,

the database formats, etc.

9 Training “General Awareness” training can be unbundled

from the SI’s scope of work. “Application

Training” has to be the responsibility of the

agency who has developed the application.

10 Site Preparation Can be unbundled; as it is not a part of the

technical solution

• States / UTs may decide the best way to

implement the project by “bundling” the

entire scope of work to one SI or allow

multiple vendors to take responsibility for

various components of the Scope of Work

• Unbundling should be used for fair

competition amongst vendors so that

they have fair chance to participate in the

project

(Caution – Engagement of too many

vendors working at the same time should

not become an administrative overhead

thus putting pressure on the project aspects

of cost, quality and time)

Guidelines / Advisories IssuedGuidelines / Policy Date Issued Remarks

Guidelines For National Rollout of eDistrict MMP June 2011 -

eDistrict Manager Hiring Guidelines June 2012 Feedback from States incorporated ; revised Guidelines issued in Aug 2012

Integrated Framework for Delivery of e-District Services

June 2012 Architecture section updated; revised version to be released.

Implementation Guidelines 2012 (Providing Flexibility to States)

September 2012

Guidelines for connectivity to field offices - To enable SI during horizontal connectivity with SWAN

June 2013 Guidelines approved and uploaded on eDistrict DeitY website.

Advisory for Operational Expenses of eDistrict Manager

February 2014

Guidelines approved and uploaded on eDistrict DeitY website.

Advisory for Ration Card Services - To provide clarity on whether Ration Card services should be developed in eDistrict MMP or not.

March 2014 Advisory approved and uploaded on eDistrict DeitY website.

Advisory on Implementing Birth & Death services under e-District project.

December 2014

Advisory on Implementing Birth & Death services under e-District project. considering the centralized application for the same being implemented by RGI

BPR Framework for High Volume G2C Services

under eDistrict Project (11 High Demand Services)

February 2015

Report approved and uploaded on eDistrict DeitY

website

Guidelines for using Handheld devices for eDistrict Services

February 2015

Usage of Handheld devices for improvement of Business Process of eDistrict Services

Program Management of eDistrict

Program Management :

• Empowered Committee under Chairmanship of Secretary, DeitY

• PMUs at National, State and District level

National Program Management Unit (NPMU):

• Prepare Guidelines and Templates;

• Selection of Consultants for State Program Management Units (SPMU)

• Preparation of Model RFP for selection of SIs

• Monitor Implementation

State PMU – Oversee implementation at State Level

District e-Governance Society -Oversee implementation at Districts

Empowered Committee at National Level

DeitY

State Government

State Designated Agency (SDA)

District eGovernance Society (DeGS)

National PMU

State PMU

eDistrict Manager

State Apex Committee

e-District Services …a key component for

Digital India Initiatives

BharatNet

e-District Services …Integration with eTaal

Key Takeaways for States / UTs

• Understanding the service

transaction volume trends on a

time series

• Identify high demand services

• Optimal resources allocation

(manpower & compute power)

to meet peak loads and

increase citizen satisfaction

• Undertake focused GPR / BPR

for high volume services to

simplify and reduce service

delivery TAT

Key Observations

• In Year 2014, 10 States were integrated with eTaal

and this increased to 12 States in year 2015

• Approx. 55% of e-Transactions in 2014 and approx.

66% of e-Transactions in 2015 pertained to various

types of Certificates issued by the States Note: Data for 2014 – 1st Jan to 31st Dec 2014; 2015 – 1st Jan to 20th Oct 2015


Key Observations for Year 2014

• 74% of total e-Transactions were

done in 3 States – Kerala,

Madhya Pradesh & Tamil Nadu

• Approx. 55% of e-Transactions

pertained to various types of

Certificates issued by the States.

• 6 States accounted for more

than 60% of e-Transactions

pertaining to issuance of

Certificates. Note: Data for 2014 – 1st Jan to 31st Dec 2014; 2015 –

1st Jan to 20th Oct 2015


Key Observations for Year 2015

• 89% of total e-Transactions were

done in 4 States – Uttar Pradesh,

Madhya Pradesh, Kerala, & Tamil

Nadu

• Approx. 66% of e-Transactions

pertained to various types of

Certificates issued by the States.

• 11 States accounted for more

than 60% of e-Transactions

pertaining to issuance of

Certificates. Note: Data for 2014 – 1st Jan to 31st Dec 2014; 2015 –

1st Jan to 20th Oct 2015

e-District Services …Integration with DigiLocker

Salient Points

• Citizens can access their digital documents anytime, anywhere and share it online

• Reduces the administrative overhead of Govt. departments by minimizing the use of paper

• Makes it easier to validate the authenticity of documents as they are issued directly by the

registered issuers

Note: Data as of 20th Oct 2015


Key Observations – Issued Documents

• Income Certificate and Integrated Certificate together constitute 66.21% of the total documents issued.

• Around 25 types of documents are issued by the 2 issuers.Note: Data as of 20th Oct 2015


Key Observations – Uploaded Documents

• Others and Not defined Document types together constitute 63.56% of the total documents uploaded.

• Registered users have uploaded their Aadhaar Card, PAN Card, Passport, etc. The issuers of these

documents should be targeted to become the Issuer in DigiLocker. Note: Data as of 20th Oct 2015

Open Data Platform

Salient Points

• Making available of the accurate, reliable and unbiased information

• Enhances government transparency, accountability, and public engagement

• Enables development of innovative applications around data sets or mash-up from multiple

datasets – giving different perspectives to government data

• States adopted NDSAP Policy : Assam, Chhattisgarh, Madhya Pradesh, Odisha and SikkimNote: Data as of 20th Oct 2015

Open Data Platform

Note: Data as of 20th Oct 2015

e-District Services …Leverages Infrastructure

such as CSCs, BharatNet, Digitize India Platform

Leveraging CSCs, lifeline for VLEs and Citizens

• G2C - Citizen Centric Services provisioned for delivery thru CSCs

• Convenience to citizens – service delivery in his locality

• Provides a source of earning to VLEs - financial viability for VLEs

Leveraging BharatNet

• Citizen Centric Services can be provisioned at Gram Panchayat

level

• Convenience to citizens – service delivery in his locality

• Effective utilization of the BharatNet – empowering citizens

Leveraging Digitize India Platform

• Data Digitization of Legacy documents thru crowd sourcing

strategy

• Availability of digitized legacy data for services under eDistrict

• Online access of legacy data - increased citizen satisfaction

BharatNet

Way Forward

Engage with citizens to assess their issues and enable developer community for

innovations to address these issues

Emphasize on process re-engineering for efficient and effective delivery of

services to the citizens – leverage technological innovations

Sharing of data on eTaal & Open Data Platform will result into information

creation and development of innovative apps / solutions by private participation.

Thank You