INTEGRATED QUALITY & ENVIRONMENTAL MANAGEMENT SYSTEM MANUAL

CONTROLLED COPY No. :

ISSUE No. : 01

DATE OF ISSUE : 01-08-2018

INTEGRATED QUALITY & ENVIRONMENTAL MANAGEMENT SYSTEM MANUAL

(BASED ON ISO 9001:2015 AND ISO 14001:2015 STANDARDS)

BEL Optronic Devices Ltd., EL-30, J-Block, MIDC, Bhosari Industrial Area Pune 411 026, India.

e-mail : [email protected]

mailto:[email protected]

The Integrated Quality & Environmental Management System Manual is the property of BEL Optronic Devices Ltd, Pune. The contents will not be

reproduced in part or full, without the written permission of the Chief Executive Officer.

(Tel. no. 020-27130095, Fax no. 020-27130589, e-mail: [email protected])

mailto:[email protected]


TABLE OF CONTENTS CONTROLLED COPY NO.:

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ISSUE No. : 01 DATE: 01-08-2018 REVISION No. : 00 DATE: 01-08-2018

TABLE OF CONTENTS

SEC. No. Description ISO 9001/14001 Ref:

Page No.

1.0 Table of Contents

2.0 Amendment procedure

2.1 Amendment Record

2.2 Distribution List

2.3 Abbreviations

3.0 Introduction

4.0 Context of the Organization 4.0

Understanding the organization & its context

4.1

Understanding the needs & expectations of interested parties

4.2

Scope of IMS 4.3

Integrated Management System & its processes

4.4

5.0 Leadership 5.0

Leadership & Commitment 5.1.1

Customer Focus 5.1.2

Policy 5.2

Environmental Policy 5.2

Organizational Roles, Responsibilities & Authorities

5.3

Top Management Appointee

Management Representative

6.0 Planning 6.0

Risk & Opportunities 6.1

Environmental Aspects 6.1

Quality & Environmental Objective 6.2

Changes to IMS 6.3

7.0 Support 7.0

Resources 7.1

Human Resources 7.1.2

Infrastructure 7.1.3

Environment for operation of processes 7.1.4

Monitoring & Measuring resources 7.1.5

Organizational Knowledge 7.1.6

Competencies 7.2

Awareness 7.3

Communication 7.4

Documented Information 7.5

PREPARED & ISSUED BY REVIEWED & APPROVED BY

Head, Production & Maintenance

Chief Executive Officer


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SEC. No. Description ISO 9001/14001 Ref:

Page No.

8.0 Operation 8.0

Operational Planning & Control 8.1

Requirements for Products & Services 8.2

Design & Development of Products & Services

8.3

Control of Externally provided processes, products & services

8.4

Production & Service provisions 8.5

Release of Products & Services 8.6

Control of Non conforming output 8.7

Emergency preparedness & Response 8.2

9.0 Performance Evaluation 9.0

Monitoring, measurement, analysis & evaluation

9.1

Customer Satisfaction 9.1

Evaluation of Compliance 9.1

Internal Audit 9.2

Management Review 9.3

10.0 Improvement 10.1

Non conformity & Corrective Action 10.2

Continual Improvement 10.3

Appendix

A Corporate Quality Policy

B Product Range

C Activity chart of BELOP

D Quality Management System Matrix

E Organization chart of BELOP

F Responsibility Matrix

G List of process Maps

Rev. Status

Revision status(page wise) of IMSM





Amendment Procedure CONTROLLED COPY NO.:

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AMENDMENT PROCEDURE All the amendments to this manual will be prepared and reviewed by Head (Production & Maintenance) and approved by Chief Executive Officer. No amendment will come into force until it is approved. For this purpose, the amendment record at section 1.2 will be duly filled in and signed. Whenever there is a revision in any of the pages in the manual, the revision number in that page is incremented by one and the date of revision is indicated in that page. All the revisions made on the same date are recorded as ONE amendment. After 50 such amendments or earlier, the manual will be reissued with the next issue number and the revision number will be reverted to zero.





Amendment records CONTROLLED COPY NO.:

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AMENDMENT RECORD

Amendment No

Sec. no Page New revision

no. Date Remarks





Distribution List CONTROLLED COPY NO.:

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Quality Manual is a controlled document. The “Controlled Copies” in soft format are issued to the following holders. The holders are responsible for maintaining the manual and implementing the same. Controlled copies are suitably identified. COPY NO. HOLDER 01 CHIEF EXECUTIVE OFFICER 02 HEAD QA & PSU 03 HEAD, D& E AND PROJECTS 04 HEAD MKTG, PPC, SUBCONTRACT & MM 05 HEAD, PRODUCTION & MAINTENANCE 06 HEAD, HRD 07 HEAD, PLANT & MAINTENANCE.

NOTE:- This Manual may be borrowed or reviewed by other concerned personnel and thus may not always reside permanently with the said holder. Photocopies of the Manual are not controlled. They are distributed to other concerned agencies at the discretion of Chief Executive Officer. Identification of the Controlled Copy: Controlled soft copies of this document are identified by the Copy No. written on CD. The original documents are identified as “Controlled Copy no. 00” and will be retained with Head (Prodn. & Maint.).





List of Abbreviations CONTROLLED COPY NO.:

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LIST OF ABBREVIATIONS

AVL Approved Vendor List BEL Bharat Electronics Limited BELOP BEL Optronic Devices Limited BEQI Bharat Electronics Quality Institute BOM Bill Of Materials CEO Chief Executive Officer DEP Delft Electronische Producten Deptt. Department D & E . Design and Engineering Department Doc.No. Document Number ICRR Inspection Cum Receipt report IG Inward Goods I.I.Tube Image Intensifier Tube ISO International Organisation for Standardisation IQSA Independent Quality System Audit ML Master List MR Management Representative PC Production Control PDD Process Definition Document PM Process Maps PPC Production Planning & Control PR Purchase Requisition Prodn. Production PO Purchase Order PSU Power Supply Unit QA Quality Assurance QMS Quality Management System QMSM Quality Management System Manual QMSP Quality Management System Procedures Rev. No. Revision Number RM&C Raw Materials and Components SC Sub-Contract SEC No. Section Number SCR Sub-Contract Request TORQUE Total Organizational Quality Enhancement UHV Ultra High Vacuum




SECTION 3

INTRODUCTION


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INTRODUCTION ORGANIZATION PROFILE 2.1 BEL Optronic Devices Ltd.(BELOP), is a Defence Public Sector Undertaking & wholly owned subsidiary company of Bharat Electronics Ltd., A Govt. of India undertaking under Ministry of Defense. The organization’s registered office and plant is located at EL-30, J-Block, MIDC, Bhosari, Pune 411 026. The corporate office of BEL is located at Outer ring road, Nagavara, Bangalore – 560 045 (tel no. 080-25039300, Fax no. 080-25039315, website. http//www.bel-india.com). 2.2 The Company manufacturers 18 & 25 mm Image Intensifier Tubes and associated power supply units for Night Surveillance applications. The organization is established as 100 % Export Oriented Unit. The organization has acquired the technology of producing 2nd generation Image Intensifier Tubes from M/s.DEP, Netherlands. In May 2011, Company has acquired technology to manufacture XD-4 performance I.I.tubes from M/s. Photonis, France. The company has entered into agreement with M/s. Photonis, France to manufacture XR-5 I.I.Tubes in May 2014. 2.4 The organization caters to the requirements of Ministry of Defense, for the supply of Image Intensifier Tube (I.I.Tubes) for Night Vision Devices. The Image Intensifier Tubes are used for night surveillance for detection, recognition and identification of targets. The I.I.Tubes are mainly fitted into Goggle, Binoculars, Weapon Sights etc. The major customers for I.I.Tubes are Ministry of Defence (Ordnance Factories) Bharat Electronics Limited., Machillipatnam. 2.4 Product Range:

2.4.1 18 mm I.I.Tubes with Fiber Optic/AVG input and Twister Output. 2.4.2 18 mm I.I.Tubes with Fiber Optic/AVG input and Straight Output. 2.4.3 18 mm Power Supply Units. 2.4.4 25mm I.I.Tubes with Fiber Optic input and Fiber Optic Output. 2.4.5 25 mm Power Supply Units.






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2.5 Manufacturing, Test and Service Facilities:

Grinding and Polishing: Optical milling, grinding, lapping and single and multiple block polishing equipment, curve generation facility, profile projector and laminar flow stations for inspection of Fiber optic plates, modules and I.I.Tubes.

Chemical Process: Vapour degreasing equipment, one & two chamber ultrasonic cleaning equipment, acid and alkaline cleaning baths for pre-cleaning and cleaning of various tube parts, drying ovens & sandblasting equipment for cleaning ceramics and metal parts.

Thermal Process: Vacuum furnace for annealing and stress relieving, air bake out furnace for glass to metal seals, Quartz tube furnace with reducing atmosphere for firing and brazing of parts and ceramic envelopes, Conveyor furnace for brazing of envelopes, RF melting equipment for melting of In-Sn alloy.

Phosphor Process: Clean room facility of class 1,000 with class 100 work stations. Special work bench for adhesive application of phosphor screen, Vibration free lacquering bench, centrifuge for lacquering and K-silicate treatment facility. Air bake out oven for bake out of screens, e-beam evaporator for thin film deposition of aluminium layer, Surf Tester for thickness measurement of thin films, screen inspection test set for final inspection of the screens.

Module Assembly: Clean room facility of class 1,000 with class 100 work stations for assembly of Image Intensifier Tubes. Automated Ultrasonic cleaning machines for cleaning of envelopes, MCPs and Fiber optic faceplates. Glow discharge equipment for ion cleaning of cathode substrates, sputtering machine for thin film deposition, thin film e-beam evaporation coating facility for metallization of the cathode substrate. TIG & Spot welding set ups for assembly of I.I.Tubes.

Photo Cathode Process (LTL):

Clean room of Class 1,00,000 for bake out of input windows, degassing of Micro Channel Plates and thin film deposition of Photocathode on Linear Transfer Lines (LTL) & Ultra High Vacuum systems.

Photo Cathode Process (Processing stations): Clean room of Class 10,000 for bake out of input windows, degassing of Micro channel plate and thin film deposition of Photocathode on Processing stations.






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Power Supply: Manufacturing facilities for high voltage, low current Power supply unit for use in Image Intensifier Tubes.

Tube Assembly: A facility for encapsulation of bare module and the Power supply unit.

Final inspection: Test equipments with adjustable light levels for inspection and testing of Image Intensifier Modules and Tubes. These include environmental test chambers, Burn-In test equipment, operational life test equipment and MTTF test equipment as per MIL specification.

Plant & Maintenance: Equipments for Providing the following facilities

Nitrogen gas with dew point @ -70 Deg. C 50 Nm3/hr Hydrogen gas with dew point @ -70 Deg. C 10 Nm3/hr Compressed air with dew point @ -40 Deg. C 220 Nm3/hr De-ionized water, conductivity 0.10 µSiemens-cm. 8 m3/hr Ultra Pure Water, Conductivity 0.06 µSiemens-cm. 2 m3/hr Central air conditioning plant temperature 23 +/- 2 Deg. C Relative humidity 50 +/- 5 % RH.

Electrical Power MSEB 650 KVA Captive 500 KVA 2.6 Human Resource (As on 01/08/2018):

Executives 36 Executives on deputation 02 Non executive 99

Total 137

3.0 Mission Statement of BELOP:

To be a customer focused technology driven company in the field of Image Intensifiers and other chosen areas.




SECTION 4

CONTEXT OF THE ORGANIZATION


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CONTEXT OF THE ORGANIZATION

Section 4.1 Understanding the organization & its context

BELOP has identified external & internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended results of its Quality Management System. External Issues

Change in Government policies and regulations

Change in Statutory & Regulatory Requirements of the product

Change in the Customer Requirements of the product

Threat from the competitors Internal Issues

Communication of the customer requirements within the organization

Cost Competitiveness

Skill & Competency of the employees

Quality of the Services provided to manufacturing

Availability of the key Manufacturing & Test Equipments

Deviations from the Standard Processes

Productivity of the workforce 4.2 Understanding the needs and expectations of Interested Parties 4.2 (a) The interested parties that are relevant to the Quality Management System are

Customers viz. Ordnance Factories, Optoelectronic factories, BE-MC, Other private OEMs.

External Providers like vendors, subcontractors.

Statutory, Regulatory & Legal bodies like Factory inspector, MIDC, MPCB, MSEB etc.

Customer inspectors like CQA(I)

BEL-Standards Department

Management & Employees of the company






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4.2.1 (b) The requirements of above interested parties relevant to the Quality Management System

are identified as under:

Meeting the requirements of customers in terms of Quality, Price & Delivery

Procurement of all the items in a fair and transparent manner

Timely compliance to the requirements of the Statutory, regulatory & Legal bodies

Providing the infrastructure and facilities to meet the requirements of customer inspectors

Timely up-dation of the latest documentation

Providing the necessary resources for the manufacturing of the products to meet the customer requirements.

The organization will monitor & review information about these interested parties & their relevant requirements.

4.3 Scope of the Quality Management System General

The Manual describes the organization of BELOP and its Integrated Quality & Environmental management system. It complies with the requirements of International Standards QMS ISO-9001:2015 & EMS ISO 14001:2015. The Manual describes the organization of BELOP and its Quality & Environmental management system. While determining the scope, the organization has considered the following a) The External & Internal issues referred in 4.1 b) The requirements of relevant interested parties referred to in 4.2 c) The products & Services of the organization.

Scope & application

The Quality & Environmental Management system described in the manual applies to all the Quality & Environmental related systems used in the Manufacture and Sale of Image Intensifier Tubes and associated Power Supply Units.

Exclusion

(i) All the products manufactured at BELOP are through Technology Transfer & designed by the collaborators. No product is designed and developed in-house & hence, the clause 8.3 of ISO9001-2015 viz. “Design and Development of the products & Services” is excluded from scope of the certification. However, the functional requirements of the products are ascertained by the organization. This exclusion does not affect the organization’s ability or responsibility to provide the products that meets customer and applicable Statutory & regulatory requirements.






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4.4 Quality & Environmental Management System & its processes 4.4.1 The Quality & Environmental Management System of BELOP is based on model of process based Quality & Environmental Management System as shown in figure below.

Figure 1 : IMS model of BELOP ( a process model approach) To implement this IMS, BELOP has determined the following processes.

Customer Related Process (Marketing, Customer Support)

Document Control & Calibrations under Design and Engineering

Production Planning and Control

Purchasing

Fabrication of parts

Production & Maintenance

Support Services






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Quality Assurance (Includes Inspection and testing)

Stores (I/G, RM&C and FG)

Human Resource 4.4.2 The sequence and interaction of the above processes are shown in Appendix ”C“. The criteria and methods required for effective implementation of the above processes are explained in QMSP, Quality Plans and Work Instructions. The top management provides the necessary resources and infrastructure for establishing the required processes for realization of the product to the satisfaction of the customers, in co-ordination with the various departments. The resources required for operation and control of the processes are discussed during management review committee meetings, capital and revenue budget meeting, which are chaired by the top management. The information to support the above processes is provided also through BEL Standards, Engineering Documents (Drawings etc).

The monitoring, measuring, where applicable and analyzing of the processes is carried out through the help of various documents as stated above and statistical tools. Based on the measurement and analysis, corrective and preventive actions will be carried out to achieve planned results and continual improvement of the processes. For the improvements, customer’s feedback is also a key factor. The organization will address the Risks & Opportunities taking into account the internal and external factors affecting the Quality Management System. Any process that is outsourced, which affects the product conformity with requirements, is controlled by providing input materials, training the manpower, providing work instruction documents if applicable and measuring the final output at BELOP (Refer QMSP-06). In addition to above, the organization will ensure that the outsourced processes have implemented necessary process controls and are verified during auditing of vendors.




SECTION 5

LEADERSHIP


LEADERSHIP CONTROLLED COPY NO.:

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Section 5.1 LEADERSHIP & COMMITMENT Section 5.1.1 General The Chief Executive officer who is the top management will demonstrate leadership & commitment with respect to the Quality Management System by –

(a) Taking accountability for the effectiveness of the Quality Management System

(b) Ensuring that Quality Policy & Quality Objectives are established for the Quality Management System and are compatible with the context and strategic direction of the organization.

(c) Ensuring the integration of the Quality Management System requirements into the organizations business processes

(d) Promoting the use of the process approach and risk based thinking.

(e) Ensuring that the resources available for the Quality Management System are available.

(f) Communicating the importance of effective Quality Management and of conforming to the Quality Management System requirements.

(g) Ensuring that the Quality Management System achieves its intended results.

(h) Engaging, directing and supporting persons to contribute to the effectiveness of the Quality Management System.

(i) Promoting improvements

(j) Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

Section 5.1.2 Customer Focus The top management will demonstrate leadership & commitment with respect to customer focus by ensuring that:

a) The requirements specified by the customer, including those for delivery and post delivery activities are determined. This also include, the requirements not stated by the customer, but necessary for specified, or intended use, if known and statutory and regulatory requirements related to the product.

b) The customer needs and expectations are converted into the requirements and

c) The customer needs and expectations are met with the aim of enhancing customer satisfaction.






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Section 5.2 Policy Section 5.2.1 Establishing the Quality Policy

(1) Quality Policy of BELOP.

QUALITY POLICY

BELOP is committed to achieve Customer Satisfaction, through Supply of Quality Image Intensifier Tubes and other Products & Services in Scheduled time. We will achieve this by-

Focusing on Context of the organization by considering Internal & External Issues.

Following the Strategic direction of the organization.

Involvement of the people & following all the applicable requirements.

Ensuring up-gradation & utilization of infrastructure and human resources.

Continually improving our processes through Innovation and Technology.

Date: 01-10-2018 DCN Srinivasa Rao Interim CEO

(2) Environmental Policy of BELOP.

Environmental Policy BEL Optronic Devices Ltd., Pune, manufacturer of Image Intensifier Tubes recognizes the impact of its activities on Environment and is committed for continual improvement in Environmental performance, relevant to the context of the organization, through:

Consideration of Internal & External issues related to environment

Periodical review of Environmental Objectives & targets

Environmental protection by minimizing air, water & soil pollution and sustainable

resource use.






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Compliance to applicable legal, regulatory and other requirements/obligations.

Reduction of waste and conservation of natural resources

Minimizing significant Environmental Impact of Activities & Services

Promoting responsibility towards Environment, amongst all the employees, vendors

and other interested parties.

Maintain good housekeeping.

Communicating this Environmental policy to all persons working for or on behalf of the organization and made available to interested parties on request. Date: 01-10-2018 DCN Srinivasa Rao Interim-CEO. Section 5.2.2 Communicating the Quality & Environmental Policy: The top management will ensure that Quality & Environmental Policy is communicated, understood, implemented and maintained by all personnel in the organization by-

(a) Display of Quality & Environmental Policy at all relevant area. (b) Explaining the contents of Quality & Environmental Policy to all personnel through training

programmes, (c) Reviewing the effectiveness of Quality & Environmental Policy during Management Review

meetings in addition to internal audit, for continuing suitability. (d) Be available to relevant interested parties, as appropriate.

The organization will ensure that measurable IMS objectives, which are consistent with the Quality & Environmental policy, are established for relevant functions within the department. The objectives are reviewed for continual improvement. The departmental objectives are formulated for measurement, analysis and improvement purpose by the departmental heads and are disseminated in the department. Section 5.3 Organizational Roles, Responsibilities & Authorities. The top management will ensure that responsibility and authorities at various levels in the organization are defined and communicated. The organization chart of BELOP is given in Appendix “E“ which shows the inter relation of the different departments. The responsibility and authority of all the functional heads is listed below.






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Appendix “F” gives the primary and secondary responsibilities of each functional head. Primary responsibility” means the authority is totally responsible for the function carried out and “Secondary responsibility” means the concerned authority is only a supporting functionary. The responsibilities includes

a. Chief Executive Officer & Top Management

Management Reviews.

Establishing Quality/Environmental Policy and Objectives

Identifying the requirements of the customer and meeting the same with a aim of enhancing Customer Satisfaction

Planning of the Integrated Management System

Defining authorities and responsibilities within the organization

Internal Communication

Overall control of the organization

Ultimate responsibility for the product quality

Development of the Organization

Endorsing Quality/Environmental Policy and Objectives

Ensuring appropriate resource allocation to enable the effective operation and continual improvement of IMS.

b. Head ( Quality Assurance & Power Supply Unit)

Incoming inspection of RM & Cs.

Progress of work throughout the manufacturing & Product Quality

Testing and inspection of the product as per the Customer Requirements

Liasioning with Govt. Inspectors, customers & other authorities related to QA issues

Performance appraisal and calibration of electronic instruments, gauges & small tools.

Handling of customer complaints

c. Head (PPC, MM, Subcontract & Stores)

Co-ordinating with PPC, Purchase & Service departments to achieve Annual Sales targets.

Control and efficient operation of the functions of PPC Department as per Subcontract Procedure.

Liasioning with Vendors & subcontractors to ensure smooth flow of materials.

Development of alternate sources.

Ensuring Compliance to the Purchase & Subcontract Procedures

Inventory control

Monitoring the operations of stores (RM, Components and FG)

disposal of scrap etc.

Establish and maintain an effective process for Materials management

Liaisoning with Finance Department for establishing LC’s and payments.

Liaisoning with Central Excise, Customs, PCMC and other departments for statutory and regulatory compliances.






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d. Head ( Marketing)

Participating in contract reviews.

Handling of sales.

To liaison between customer and the organization.

Review customer complaints and monitoring customer satisfaction.

Provide customer support.

e. Head ( D & E, Project)

Preparation of project proposals for new projects & their execution.

Engineering support to production.

Up-gradation of Equipments for Products/Process improvements.

Custody and updating of engineering documents, collaborators documents and their dissemination within the division.

Performance appraisal and calibration of electronic instruments, gauges & small tools.

f. Head (Production & Maintenance)

Control and efficient operation of the manufacturing functions and processes

Preparation of Quality Management System Manual (QMSM) and Quality Management System Procedure for ISO 9001: 2015.

Reporting to Top Management about the performance of IMS & need for improvement.

Promotion of awareness of customer requirements throughout the organization.

Monitoring progress of work throughout the manufacturing & Product Quality

In –process inspection.

Control of non-conforming final products, corrective and preventive actions.

Preventive maintenance of the equipments. Providing and maintenance of services like Electrical Power, De-ionised, Ultra Pure Water, Compressed Air, Gases like hydrogen, nitrogen, air conditioning plant etc.

Monitoring and maintenance of clean rooms and maintenance of buildings and premises.

Selection of suppliers, placement of work orders and execution of work till completion.

g. Head ( HRD)

Handling general administration & Security of the premises

Implementation of Company Policies

Management of training & development of employees

Statutory compliances

Salary & Wage administration

Liaison with Govt. & other authorities

Handling IR matters

Sending information to Corporate office & authorities of different Ministries

Compliance of Govt. directives




SECTION 6

Planning


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Section 6.0 Planning The top management will ensure that planning of the QMS is carried out in order to meet the requirements of quality objectives by:-

Identifying the various processes and their applications.

Determine the sequence and inter-relation of these processes.

Establishing the methods to ensure that the control of the processes is effective.

Ensuring the availability of the resources.

Measuring, analyzing and monitoring the processes.

Implementing the necessary reviews to achieve continual improvement of the processes. The processes referred above include the processes of management activities, provision of resources, product realization, measurement, analysis and improvement. The integrity of the Quality Management System will be maintained when changes to the QMS are planned and implemented. Section 6.1 Actions to address Risk & Opportunities 6.1.1 General When planning for the Quality Management System, the organization has considered the issues referred to in 4.1 and the requirement referred to in 4.2 and determine the Risk & Opportunities that need to be addressed to:

a) Give assurance that the Quality Management System can achieve its intended results b) Enhance desirable effects, c) Prevent, or reduce undesired effects d) Achieve improvement

6.1.2 The organization has formed a RISK Management Committee comprising of TOP Management and Head of the Departments to identify

a) Actions to address these Risks & Opportunities; b) Integrate & implement the actions into its Quality Management System processes c) Evaluate the effect of these actions

Actions taken to address Risks & Opportunities shall be proportional to the potential impact on the conformity of Products & Services.






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6.1.2 Environmental Aspects: Within the defined scope of Environmental Management System, the organization has established, implemented, documented and maintained a system to determine the environmental aspects of its activities, products and services that it can control and those that it can influence, and their associated environmental impacts, considering a life cycle perspective. While determining environmental aspects, the following points are taken into account:

Change, including planned or new developments, and new or modified activities, products and services,

Abnormal conditions and reasonably foreseeable emergency situations. Significant environmental aspects that have or can have a significant environmental impact are determined by using established criterion. Significant environmental aspects are communicated among the various levels and functions of the organization as appropriate. Documented information of following is maintained.

Environmental aspects and associated impacts,

Criteria used to determine its significant environmental aspects

Significant environmental aspects 6.1.3 Compliance Obligations The organization has established, implemented, documented and maintained a system to

Determine and have access to the compliance obligations related to its environmental aspects.

Determine how these compliance obligations apply to the organization. 6.1.4 Planning Actions We have planned actions for

Internal & External Issues

Requirements of interested parties

Legal Obligations

Risk assessment results

Aspect Impact Analysis






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Section 6.2 IMS Objectives & planning to achieve them 6.2.1 The organization established quality and environmental objectives at relevant functions, levels and processes needed for the quality and environmental management system. The quality and environmental objectives are : a) Consistent with the quality and environmental policy; b) Measurable; c) Take into account applicable requirements; d) Relevant to conformity of products and services and to enhancement of customer satisfaction; e) Monitored; f) Communicated; g) Updated as appropriate. Top Management decides Quality and Environmental Objectives and maintains documented information on the quality and environmental objectives. The Quality and Environmental objectives are reviewed in Management Review. 6.2.2 When planning how to achieve its quality and environmental objectives, the organization determines: a) What will be done; b) What resources will be required; c) Who will be responsible; d) When it will be completed; e) How the results will be evaluated. Section 6.3 Planning of changes The changes to the Quality & Environmental Management System will be carried out in a planned manner considering

a) the purpose of changes & their potential consequences, b) The integrity of the Quality & Environmental Management System c) The availability of resources d) The allocation or reallocation of responsibilities and authorities




SECTION 7

Support


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Section 7.1 General

Section 7.1.1 General

The organization shall determine and provide the resources needed for the establishment, implementation, maintenance & continual improvement of the Quality Management System. The organization shall consider:

a) The capabilities of and constraints on, existing internal resources b) What needs to be obtained from external providers.

Section 7.1.2 People The organization shall determine and provide the persons necessary for the effective implementation of its Quality Management System and for the operation & control of its processes. Section 7.1.3 Infrastructure The organization shall determine, provide & maintain the infrastructure necessary for the operation of its processes and to achieve conformity of products & services. Infrastructure includes,

a) Building & associated utilities b) Equipment including Hardware & Software c) Transportation resources d) Information & Communication Technology

Section 7.1.4 Environment for the operation of processes The organization shall determine, provide & maintain the environment necessary for the operation of its processes and to achieve conformity of Products & Services. A suitable environment can be a combination of human & Physical factors, such as:

a) Social ( ex. Non-discriminatory, calm, non-confrontational); b) Psychological ( ex. Stress reducing, burnout prevention, emotionally protective) c) Physical (ex. Temperature, heat, humidity, light, airflow, hygiene, noise)

These factors can differ substantially depending on the products & services provided.





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Section 7.1.5 Monitoring & measuring resources Section 7.1.5.1 General The organization will determine & provide the resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products & services to requirements. The organization will ensure that the resources provided

a) Are suitable for the specific type of monitoring & measurement activities being undertaken, b) Are maintained to ensure their continuing fitness for their purpose.

The organization will retain appropriate documented information as evidenced of fitness for purpose of the monitoring & measurement resources. Section 7.1.5.2 Measurement Traceability When measurement traceability is a requirement, or is considered by the organization to be an essential part of providing confidence in the validity of measurement results, measuring equipment will be:

a) Calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international measurement standards; when no such standard exists, the basis used for calibration or verification will be retained as documented information.

b) Identified in order to determine their status. c) Safeguarded from adjustments, damage or deterioration that would invalidate the calibration

status and subsequent measurement results. The organization will determine if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose, and will take appropriate action as necessary. To determine the product conformity, monitoring and measurement parameters are identified. For the measurement and monitoring, the corresponding equipments will provide evidence of conformity of product to specified requirement. The monitoring and measuring equipments used are controlled to ensure that the measurement capability is consistent with the measurement requirements.






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Where necessary, the measuring and monitoring equipments are,

(a) Calibrated, verified or both appraised periodically (or prior to use) against measurement standards traceable to national or international standards. Where no such standards exist, the basis for calibration will be documented.

(b) Adjusted or re-adjusted.

(c) Have Identification to determine its calibration status.

(d) Safe guarded from adjustments that would invalidate the measurement result.

(e) Protected from damage and deterioration during, handling, maintenance and storage. When equipment /instrument is found not to conform to requirements, the user will assess and record the validity of the previous measuring results. The organization will take suitable action on the affected equipment / instrument and product. For measuring and monitoring of specified requirements, if software is used, the same will be validated prior to use. Records of results of calibration/appraisal are maintained. QMSP-10 details the procedure for control of monitoring and measuring equipments. Section 7.1.6 Organizational knowledge The organization will determine the knowledge necessary for the operation of its processes and to achieve conformity of products & services. The knowledge will be maintained and be made available to the extent necessary. When addressing changing needs and trends, the organization will consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required updates. The organizational knowledge is knowledge specific to the organization, it is generally gained by experience. It is information that is used and shared to achieve the organization’s objectives. Organizational knowledge can be based on:

a) Internal sources (ex. Intellectual property, knowledge gained from experience, lessons learned from failures and successful projects, capturing and sharing undocumented knowledge and experience, the results of improvements in processes, products & services)

b) External sources (Ex. Standards, academia, conferences, gathering knowledge from customers or external providers).






SEC. No. : 7.0

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Section 7.2 Competence The organization will:

a) Determine the necessary competence of person(s) doing work under its control that affects the performance and effectiveness of the Quality Management System.

b) Ensure that these persons are competent on the basis of appropriate education, training, or experience

c) Where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken

d) Retain appropriate documented information as evidence of competence. Section 7.3 Awareness The organization will ensure that persons doing work under the organization’s control are aware of

a) The Quality Policy b) Relevant Quality Objectives c) Their contribution to the effectiveness of the Quality Management System, including the

benefits of improved performance. d) The implications of not conforming with the Quality Management System requirements.

Section 7.4 Communication The organization will determine the internal & external communications relevant to the Quality Management System, including

a) On what it will communicate b) When to communicate c) With whom to communicate d) How to communicate e) Who will communicate

Section 7.5 Documented Information

7.5.1 The quality system documentation and records as determined by the organization as necessary to ensure the effective planning, operation and control of the processes, consists of the following four levels of documents and records.






SEC. No. : 7.0

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Level 1 Quality Management System Manual (QMSM) Level 2 Quality Management System Procedures (QMSP) Level 3 Quality Plans (QP) and Work Instructions (WI) Level 4 Formats for records

Quality System Documentation Structure

Quality Policy + ISO 9000

Quality Management System Manual (QMSM)

Quality Management System Procedures (QMSP)

Quality Plans, PDD

& Work Instructions

Formats for Record

D&E PPC Prod. Purchase Mkt HRD

& Maint. & QA.

The Departmental Heads will ensure the effective implementation of the documented Quality System, Procedures, Quality Plan and Work Instructions, which are in line with the stated Quality Policy.






SEC. No. : 7.0

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The quality manual includes

Scope of quality management system including details of exclusions.

A flow chart of activities and their interactions related to quality management system of the organization ( Appendix “C “)

Reference to the other documented procedures (Appendix “D “). The quality manual is prepared and issued by Head Production & Maintenance, reviewed & approved by CEO. The details on the various documentations for Quality Management System are indicated in QMSP-01.

Section 7.5.2 Creating & Updating When creating and updating documented information, the organization will ensure appropriate

a) Identification & description (ex. A title, date, author or reference number) b) Format (ex. Language, software version, Graphics) and media (ex. Paper, electronic) c) Review and approval for suitability and adequacy

Section 7.5.3 Control of Documented Information Section 7.5.3.1 The documented information required by the Quality Management System and by this International Standard will be controlled to ensure

a) It is available and suitable for use, where and when it is needed. b) It is adequately protected (ex. From loss of confidentiality, improper use or loss of integrity)

The documents can be in the form of Soft copy or Hard copy.

a) The details of documents controlled and authorities responsible for preparation, issue and approval for adequacy prior to issue are listed in procedure QMSP-01. The collaborators documents are kept in the custody of Design & Engineering department as reference documents. These documents can be used for manufacturing purpose with prior approval of competent authority.

b) The change in any of the above mentioned documents are to be reviewed, updated and re- approved by the same authorities as in the list in the above referred procedure.

c) Changes and current revision status of documents are identified.






SEC. No. : 7.0

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d) User departments are responsible to ensure that the relevant versions of applicable

documents are available at the point of use.

e) The documents shall be legible and readily identifiable.

f) The documents of external origin determined to be necessary for planning and operation of QMS and their distribution is controlled.

g) To prevent the unintended use of obsolete documents, they are identified. These documents are either scrapped or retained separately for legal / knowledge purposes.

h) The records related to the documents are maintained.

i) A Master List (ML) of Documents indicating the current revision status will be made available

to the user. Section 7.5.3.2 The documented information would be controlled as under:

a. Records are established and maintained to provide evidence of conformity to requirements and to demonstrate the effective operation of Quality Management System.

b. Records are to be legible, readily identifiable and retrievable to the product involved.

c. Procedure QMSP-02 is established for identification, collection, indexing, storage, protection, retrieval, retention period and disposition of records.

d. Records can be in the form of registers, formats, hard copy or any other media.

e. A list of records maintained is also given in procedure QMSP-02.




SECTION 8

Operation


Operation CONTROLLED COPY NO.:

SEC. No. : 8.0

PAGE 1 0F 9


Section 8.1 Operational Planning and Control The organization will plan and develop the processes needed for product realization. The organization will determine any of the following, as appropriate:

(a) The requirements for the product and services.

(b) The need to establish criteria for the processes, and the acceptance of the products and services.

(c) The resources required to achieve conformity to the products and service requirements

(d) Required verification, validation, monitoring, measurement, inspection and testing of products and services and to establish the criteria for acceptance of the product and services.

(e) Records to evidence that the realization processes and the resulting product meet the requirements.

The above may be achieved by:

(a) Conducting and documenting contract reviews with customers. (b) Preparing and establishing quality plans. (c) Using equipments and processes capable of meeting the requirements. (d) Ensuring that processes are carried out as per the documented procedures. (e) Carrying out inspection/verification as per quality plan. (f) Exercising suitable control on non-conformity of items and taking appropriate corrective

actions and prevent recurrence of non-conformities.

The organization shall ensure that outsourced processes are controlled Additional Operational Controls – Environment

Consistent with life cycle perspective, organization will ensure to

Establish controls as appropriate, to ensure that it’s environmental requirements are addressed in the design & development process for the product or service, considering each life cycle stage,

Determine its environmental requirements for the procurement of product & services, as appropriate,

Communicate its relevant environmental requirements to external providers, including contractors,

Consider the need to provide information about potential significant environmental impacts, associated with the transportation or delivery, use, end of life treatment and final disposal of its product and services.






SEC. No. : 8.0

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Section 8.2 Requirements of products and services The organization will determine and establish procedure to implement effective communication with customer regarding:

(a) Product and service information - technical and commercial (b) Enquiries, handling of orders and amendments (c) Customer feedback including customer complaints (d) Handling or controlling customer property (e) Establishing specific requirements for contingency actions, when relevant.

The procedure for customer related processes is detailed in QMSP-05. 8.2 Emergency preparedness and response The organization has established, implemented, documented and maintained a system for the identification of potential emergencies and accidents that can impact the environment in order to be prepared to respond to actual situations. By having a planned response to emergencies, we are able to meet our strategic goals of preventing pollution, reducing negative impacts on the environment.

The procedure, EPRP (Doc. No. EMS-OCP-PM-07) outlines a method to identify the potential emergency situations that can have an impact(s) on the environment and how to respond to them. Needs of the relevant interested parties are considered while preparing the plan. Emergency preparedness and response shall be periodically reviewed and where necessary will be revised, after the occurrence of emergency situations. Periodic mock drills are conducted, where practicable, to test the emergency preparedness and response plan. The organization has established, implemented, documented and maintained a system to record, investigate and analyze the incidents that can impact the environment and respond effectively to actual situations.






SEC. No. : 8.0

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Section 8.2.1 Customer communication Communication with customer shall include:

a. Providing information related to products and services b. Handling enquiries, contracts or orders, including changes c. Obtaining customer feedback relating to products and services, including customer

complaints d. Handling or controlling customer property e. Establishing specific requirements for contingency actions, when relevant.

Section 8.2.2 Determining the requirements for products and services The organization will determine:

(a) Statutory and regulatory requirements applicable to the product and services, and (b) Any additional requirements such as actions under warranty provisions, contractual

obligations such as maintenance and services and supplementary services such as recycling or final disposal are covered in review of product requirements and pre-dispatch inspection report.

The above may be achieved by conducting reviews with customer prior to the acceptance of the order, in which:

(1) The contractual requirements are adequately defined and documented. (2) Any requirement differing from those in enquiry (verbal or written) and quotation. Based on

the above, customer will be informed, whether capability to handle the contract exists to meet the requirement.

Section 8.2.3 Review of the requirements for products and services Section 8.2.3.1 The organization will review the requirements related to the product. The review (called contract review) will be conducted prior to the organization’s commitment to supply a product to the customer and will ensure that:

(a) The requirements specified by the customer including delivery/post delivery activities. (b) Requirements not stated by customer, but required for intended use, where known (c) Products and service requirements specified by the organization are defined. (d) Statutory and regulatory requirements applicable to the product and services; (e) Contract or order requirements differing from those previously expressed are resolved and (f) The organization has the ability to meet the defined requirements.






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Section 8.2.3.2 The organization shall retain documented information, as applicable.

a. On the results of the review. b. Any new requirements for the products and services

Records of the contract review and actions arising from the review will be maintained Section 8.2.4 Changes to requirements for products and services The amendments to contracts made will be acknowledged for confirmation by the customer prior to the execution of the amended contract. In case the product requirements are changed by the customer, Head, Marketing/PPC will ensure that all the relevant documents are changed as well as the relevant personnel in the manufacturing area are made aware of the changed requirements. The procedure for the above are valid for enquiries which are verbal, written or through internet media. Section 8.3 Design and Development of products and services This is excluded as detailed in Sec.4.3. Section 8.4 Control of externally provided processes, products and services Section 8.4.1 General Procedures are established and maintained to ensure that the externally provided processes, products and services conform to the specified requirements. QMSP-06 details the procedure for externally provided processes, products and services. The type and extent of control applied to the externally provider, will dependent upon the effect of the externally provided processes, products and services on subsequent product realization or the final product. The criteria for selecting the external provider are based on their ability to supply product in accordance with the organization’s requirement. The evaluation of the external provider is based on collaborator’s recommended source, historical reasons, experience, monopoly or any other suitable means. Assessment of the suppliers is carried out annually by a committee, headed by respective Head of the Departments as per the documented procedures. Records of the results of selection, evaluation, re-evaluation and necessary actions arising from them are maintained by Departmental Heads.






SEC. No. : 8.0

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Section 8.4.2 Type and Extent of Control The organization will establish and implement a procedure for inspection of items for ensuring that the processes, products and services provided by the external provider meets the identified requirements. The verification may be at source of supply prior to shipment from the supplier, or in the organization after supply. In case the customer or his representative desires to carry out inspection at supplier’s premises, the organization will organize the same. However, the method of verification of the processes, products and services from external provider will be clearly stated in the ordering information. Section 8.4.3 Information for external provider The organization will provide necessary documents to the external provider which will contain data clearly describing the processes, products and services being ordered and

(a) Type, class, grade or any other precise identification.

(b) The part number and description of the items, applicable issue level of specifications, drawings, process requirements, inspection procedure, test requirements, etc.

(c) Approved ordering specifications.

(d) Delivery schedule. Any specific inspection cum approval at the external provider site prior to shipment will be clearly documented. Respective Departmental Head will review and approve the documents related to details of processes, products and services for adequacy prior to the release of order. Section 8.5 Production & Service Provision Section 8.5.1 Control of Production & Service Provision The organization will plan and carry out production and service provisions under controlled conditions, which include as applicable,

(a) The availability of documented information that defines:

The characteristics of the products to be produced, the services to be provided or the activities to be performed.

The results to be achieved.






SEC. No. : 8.0

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(b) The availability of the documented work instructions for each process like grinding &

polishing, chemical cleaning, thermal treatment, phosphor screen manufacturing, assembling, exhausting, photocathode deposition process, power supply manufacturing, tube encapsulation and testing.

(c) The implementation of monitoring and measurement activities at appropriate stages to verify that criteria for control of processes or outputs, and acceptance criteria for products and services have been met;.

(d) The use of suitable infrastructure and environment for the operation of processes;

(e) The availability and use of suitable monitoring and measuring equipment,

(f) The implementation of monitoring and measurement, and

(g) The implementation of actions to prevent human error

(h) Implementation of product release, delivery and post delivery activities. Head, Production & Maintenance in co-ordination with other departmental heads is responsible to carry out the above activities. The process map PM-05 details the manufacturing flow of the production of Image Intensifier Tubes. QMSP-07 details the procedure for control of production and service provisions. Any manufacturing and servicing processes, the results of which cannot be verified by subsequent monitoring and measurement and as a consequence deficiencies may become apparent only after the product is put to use or the services have been delivered, will be validated to demonstrate the ability of these processes to achieve the planned results. The organization will establish procedure, which include as applicable:

(a) Defined criteria for review and approval of the processes,

(b) Approval of equipment and qualification of the personnel.

(c) Use of specific methods and procedures

(d) Maintenance of related records,

(e) Periodic revalidation






SEC. No. : 8.0

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Head Production is responsible to implement the above activities. QMSP-07 details the procedure for validation of processes for production and service provisions. The Image Intnensifier Tubes and associated Power Supply Units are manufactured as per technology given by collaborators. Hence, validation of manufacturing, testing & Service processes is not applicable.” Section 8.5.2 Identification & Traceability Where appropriate, the product status is identified as per the relevant procedures, during all stages of manufacture, right from the receipt of raw materials up to the delivery of the end product. To the extent traceability is the requirements in the contract, the products will uniquely be identified and the identification status, as stipulated in the contract will be documented. Records are established and maintained regarding conformance or non-conformance of the product at all the stages of manufacture, as per defined criteria, and the items are stored separately with proper inspection and test status. QMSP-08 details the procedure for the above activity. Section 8.5.3 Property belonging to customers or external providers If any customer or external provider property is lost, damaged or otherwise found to be unsuitable for use, the organization will report this to the customer/external providers as applicable and will maintain records. This can also include intellectual property and personal data.

QMSP-16 details the procedure for handling customer or external provider’s property. Section 8.5.4 Preservation The output including constituent parts will be preserved for its conformity to requirements at all the stages of its manufacture, testing and delivery to the customers. As applicable, the preservation of the output includes identification, handling, packaging, storage and protection. QMSP-09 details the procedure for the preservation of the output. Section 8.5.5 Post-delivery activities The organization will meet requirements of post-delivery activities associated with the products & services. In determining the extent of post delivery activities, the following points will be considered






SEC. No. : 8.0

PAGE 8 0F 9


a) Statutory & Regulatory Requirements b) The potential undesired consequences associated with its products and services c) The nature, use and intended lifetime of the products and services d) Customer requirements e) Customer feedback.

Section 8.5.6 Control of changes The organization will review and control changes for production or service provision, to the textent necessary to ensure continuing conformity with requirements. The organization will retain documented information describing the results of the review of changes, the person(s) authorizing the change and any necessary actions arising from reviews. QMSP- 01 details the procedure for control of changes. Section 8.6 Release of products and services. The organization has made planned arrangements, at appropriate stages, to verify that the products & services requirements have been met. Head (QA) will monitor and measure the characteristics of the products to verify that product requirements are fulfilled. Evidence of conformity with the acceptance criterion is maintained.

(a) Incoming supplies like raw materials, components and consumables undergo receipt inspection as per “IG Inspection Plan”. The incoming goods are not used or processed until they have been Inspected /Verified as conforming to specifications. In case, the incoming product is released for urgent production process, it is positively identified and recorded in order to permit immediate recall and replacement in the event of non-conformity to specified requirements.

(b) In process inspection of treated components and subassemblies are carried out as per relevant “Quality Plans”.

(c) The finished product is tested as per documented procedure, to establish the compliance of the product with the relevant specifications. Records will be established and maintained to give evidence that the product is acceptable as per the defined criteria. Records will indicate the authority/persons responsible for release of product. The product will not be released / delivered to the customer unless all the specified activities have been satisfactorily completed or approved by the customer.

QMSP-12 details the procedure for release of Products & Services. The procedure includes

a) Evidence of conformity with the acceptance criteria b) Traceability to the person(s) authorizing the release






SEC. No. : 8.0

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Section 8.7 Control of Non-conforming outputs 8.7.1 The organization ensures that any item/product that does not meet the requirements of the drawing/specifications is identified as “non-conformity item/product” and controlled to prevent its unintended use or delivery. The organization will take appropriate action based on the nature of the nonconformity and its effect on the conformity of products and services. This shall also apply to nonconforming products and services detected after delivery of products, during or after the provision of services. The organization will deal with non conforming outputs in one or more of the following ways as identified in the procedure.

a) Correction b) Segregation, Containment, return or suspension of provision of Products and Servicces c) Informing the customer d) Obtaining authorization for acceptance under concenssion.

When non-conforming item/product is rectified, it will be re-verified in accordance with documented procedures, as if it is a fresh product/item. 8.7.2 Head QA in consultation with Head, Production & Maintenance will review and dispose the non-conforming item/product by one or more of the following ways:

(a) Describes the non-conformity (b) By taking action to eliminate the detected non-conformity. (c) By authorizing its use, release or acceptance under deviation by Chief Executive Officer and

where applicable by customer. (d) Identifies the authority deciding the action in respect of the non-conformity

When non-conforming product is detected after delivery or under use, head QA will take appropriate actions to correct the effects of non-conformity. Documented procedure will be established for defining the controls and responsibilities / authorities for dealing with non conforming products. QMSP-13 details the procedure of control of non-conforming product.




SECTION 9

Performance Evaluation


PERFORMANCE EVALUATION CONTROLLED COPY NO.:

SEC. No. : 9.0

PAGE 1 0F 4


Section 9. Performance Evaluation Section 9.1 Monitoring, Measurement, Analysis and Evaluation Section 9.1.1 General The organization will determine

a) What needs to be monitored and measured b) The method for monitoring, measurement, analysis and evaluation needed to ensure valid

results c) Criterion for evaluation & appropriate indicators d) When the monitoring and measuring shall be performed. e) When the results from monitoring and measurement shall be analyzed and evaluated.

The organization will evaluate the performance and the effectiveness of Integrated Management system. The above issues would be discussed in the Management Review Meeting and records will be maintained. Section 9.1.2 Customer Satisfaction The organization will monitor customer’s perception of the degree to which their needs and expectations have been fulfilled. The organization will determine the methods of obtaining, monitoring and reviewing this information. 9.1.2 Evaluation of Compliance

The organization has established, implemented, documented and maintained a system for the evaluation of compliance with the applicable legal and other requirements related to environment to which company subscribes. Procedure EMS-OCP-PM-020 outlines the frequency, methods to evaluate the compliance with applicable legal and other requirements, actions required, if any, and maintaining and understanding of compliance status. Documented information is retained as evidence of the compliance evaluation results.






SEC. No. : 9.0

PAGE 2 0F 4


Section 9.1.3 Analysis and Evaluation The organization will analyze and evaluate appropriate data and information arising from monitoring and measurement. The results of analysis will be used to evaluate:

a) Conformity of Products and Services b) The degree of Customer Satisfaction c) The performance and effectiveness of the Quality Management System d) If planning has been implemented effectively. e) The effectiveness of the actions taken to address Risks and Opportunities f) The performance of the external providers g) The needs for improvements to the Quality Management System

Calibrated or verified monitoring and measurement equipments are used and maintained, as appropriate. Relevant environmental performance information is communicated both internally and externally as identified in the communication process and as required by its compliance obligations. The organization will retain appropriate documented information as the evidence of monitoring, measurement, analysis and evaluation results. Section 9.2 Internal Audit Section 9.2.1: The internal audits are carried out at planned intervals in the Organization to determine whether the Quality Management System

(a) Conforms to :

The organization’s own requirements for its Quality Management System

Conforms to the requirements of ISO 9001:2015 standards.

(b) Is effectively implemented and maintained. Section 9.2.2 The organization will

a) plan, establish, implement and maintain an audit programme including the frequency, methods, responsibilities, planning requirements and reporting, which will take into consideration the importance of the processes concerned, changes affecting the organization, and the results of previous audits:

b) define the Audit criteria and scope for each audit






SEC. No. : 8.0

PAGE 3 0F 4


c) select auditors and conduct audits to ensure objectivity and the impartiality of the audit

process d) ensure that the results of the audit are reported to relevant management e) take appropriate corrections and corrective actions without undue delay f) retains documented information as evidence of the implementation of the audit programme

and the audit results. The audits are:

1. Conducted twice a year,

(a) Once by internal auditors from different work areas of the company.

(b) Once by TORQUE division of BEL (It is called as Independent Environment and Quality Management System Audit viz. IEQMSA). The IEQMSA will be reckoned as one of the internal audits.

The audit programme will be planned. Results of internal audits and recommended corrections and corrective actions are recorded and informed back to the respective departments. Heads of the respective departments are responsible to implement the corrections and corrective actions in their areas of work. Head, QA and Head, Production & Maintenance are responsible to conduct the internal audits, and verify implementation of the correction and corrective actions. Internal audit reports forms input to the Management Review. QMSP-11 details the procedure to conduct internal audit. Section 9.3 Management Review Section 9.3.1 General Top management will review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. The Quality Management system is reviewed by a committee, chaired by the Top Management. The management review committee consists of Chief Executive Officer Top Management

Head, QA & PSU Member Head, D & E & Projects Member

Head, MKTG, Purchase, PPC & MM Member Head, Prodn.& Maint. Management Representative

Head, HR Member Rep. Services Member Room Leader (IG) Member Secretary






SEC. No. : 5.0

PAGE 4 0F 4


The purpose of reviews is to ensure the continuing suitability, adequacy and effectiveness of the Quality Management System. The review will also include assessing opportunities for improvement and the need for changes to the Quality Management system including Quality Policy and Quality Objectives. The reviews are carried out at least twice a year and records are maintained. If necessary, additional reviews will be conducted for specific purposes. Section 9.3.2 Review Input The agenda or input to the management reviews will include information on:

a. The status of actions from previous management reviews.

b. Changes in external and internal issues that are relevant to the Quality Management System

c. Information on the performance and effectiveness of the Quality Management System, including trends in :

Customer satisfaction & feedback from relevant interested parties

The extent to which quality objectives have been met

Process performance and conformity of products and services

Nonconformities and corrective actions

Monitoring and measurement results

Audit results

The performance of external providers

Environmental Aspects d. The adequacy of resources e. The effectiveness of actions taken to address risks and opportunities. f. Opportunities for improvement.

Section 9.3.3 Review Output The output from the management review will include any decisions and actions related to

a. Opportunities for improvement b. Any need for changes to the Quality Management System c. Resource needs.

The organization will maintain documented information as evidence of the results of the management reviews. The procedure for Management review is detailed in QMSP -03.




SECTION 10

Improvement


Improvement CONTROLLED COPY NO.:

SEC. No. : 10.0

PAGE 1 0F 2


Section 10. Improvement Section 10.1 General The organization shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements and enhance customer satisfaction. These shall includes

a) Improving products and services to meet requirements as well as to address future needs and expectations:

b) Correcting, preventing or reducing undesired effects: c) Improving the performance and effectiveness of the quality management system.

Section 10.2 Nonconformity & corrective action 10.2.1 When a non conformity occurs, including any arising from complaints, the departmental Heads will

(a) React to the nonconformity and as applicable,

Take action to control and correct it

Deal with the consequences

(b) Evaluate the need for action to eliminate the cuse(s) of the nonconformity, in order that it does not recur or occur elsewhere by

Reviewing and analyzing the nonconformity

Determining the causes of the nonconformity

Determining if similar nonconformity exist, or could potentially occur

(c) Implement any action needed

(d) Review the effectiveness of any corrective action taken

(e) Update Risks and opportunities determined during planning, if necessary

The corrective actions shall be appropriate to the effects of the nonconformities encountered. 10.2.2 The organization will retain documented information as evidence of

a) The nature of nonconformities and any subsequent action taken b) The results of any corrective action





Improvement CONTROLLED COPY NO.:

SEC. No. : 10.0

PAGE 2 0F 2


Section 10.3 Continual improvement Chief Executive Officer in consultation with all departmental Heads will review periodically, the continual improvement of the effectiveness of the Quality Management System through the use of quality policy, quality objectives, audit results, analysis of data, corrective actions and management reviews.




INTEGRATED QUALITY & ENVIRONMENTAL

MANAGEMENT SYSTEM MANUAL

CORPORATE QUALITY POLICY & OBJECTIVES

CONTROLLED COPY NO.:

SEC. No. : Appendix “A”

PAGE 1 0F 1


Corporate Quality Policy and Objectives QUALITY POLICY

We are committed to consistently deliver enhanced value to our customers, through continual improvement of our products and processes.

QUALITY OBJECTIVES

Effective and efficient design and development process, considering the present and future needs of customers. Enhanced customer satisfaction by on-time delivery of defect free products and effective life cycle support. Continual up gradation and utilization of infrastructure and human resources. Mutually beneficial alliances with suppliers. Continual improvement of processes through innovation, technology and knowledge management.

CHAIRMAN & MANAGING DIRECTOR BHARAT ELECTRONICS LTD.





LIST OF PRODUCTS CONTROLLED COPY NO.:

SEC. No. : Appendix “B”

PAGE 1 0F 1


Product List

Sr. No

Product Type

Product Description

1

XX1440I

18 mm I.I.Tubes with FOP/AVG input and Twister Output

2

XX1450I

18 mm I.I.Tubes with FOP/AVG input and Straight Output

3 XX2050HX 18mm XD-4 I.I.Tubes with AVG input & Straight Ouput

4 XX2040HF 18mm XD-4 I.I.Tubes with AVG input & Twister Ouput

5

PS 12I

18 mm Power Supply Units.

6

PS42I

25 mm Power Supply Units

7 PS52I 18mm ANVIS PSU.

8 -- 18mm PSU Small ANVIS STD/ATG

9 --- 18mm PSU FAT ANVIS STD/ATG





PROCESS MODEL FOR BELOP CONTROLLED COPY NO.:

SEC. No. : Appendix “C”

PAGE 1 0F 1


Process Model





QUALITY MANAGEMENT SYSTEM MATRIX


SEC. No. : Appendix “D”

PAGE 1 0F 2


Sr No

ISO 9001:2015 Requirement ISO

Clause/Section QMSM QMSP

1 Scope & Application 1.0 3.0

A General 3.1

B Scope & Application 3.2

C Exlusions 3.3

2 Context of the Organization 4.0 4.0

A Understanding the organization & its context

4.1 4.1

B Understanding the needs and Expectations of interested parties

4.2 4.2

C Determining the scope of the Quality Management System

4.3 4.3

D Quality Management Systems & its process 4.4 4.4

3 Leadership 5.0 QMSP-01

A Leadership & Committement 5.1.1 5.1.1 QMSP-02

B Customer Focus 5.1.2 5.1.2

C Policy 5.2 5.2

D Establishing the Quality Policy 5.2.1 5.2.1

E Communicating the Quality Policy 5.2.2 5.2.2

F Organizational roles, responsibilities and authorities 5.3 5.3

4 Planning 6.0 6.0

A Actions to address risks and opportunities

6.1 6.1

B Quality Objectives and planning to achieve them

6.2 6.2

C Planning of changes 6.3 6.3

5 Support 7.0 7.0

A Resources 7.1 7.1

General 7.1.1 7.1.1 QMSP-03

People 7.1.2 7.1.2

Infrastructure 7.1.3 7.1.3

Environment for the operation of processes 7.1.4 7.1.4

Monitoring & Measuring resources 7.1.5 7.1.5 QMSP-04

General 7.1.5.1 7.1.5.1

Measurement Traceability 7.1.5.2 7.1.5.2

Organizational knowledge 7.1.6 7.1.6





QUALITY MANAGEMENT SYSTEM MATRIX


SEC. No. : Appendix “D”

PAGE 2 0F 2


Sr No

ISO 9001:2008 Requirement ISO Clause/

Section QMSM QMSP

B Competence 7.2 7.2

C Awareness 7.3 7.3

D Communication 7.4 7.4

E Documented information 7.5 7.5

General 7.5.1 7.5.1

Creating and updating 7.5.2 7.5.2

Control of Documented information 7.5.3 7.5.3

6 Operation 8.0 8.0 QMSP-06

A Operational planning & Control 8.1 8.1

B Requirements for Products and Services 8.2 8.2

Customer Communication 8.2.1 8.2.1

Determining the requirements for products and services 8.2.2 8.2.2

Review of the requirements for products and services 8.2.3 8.2.3

QMSP-07

Changes to requirements for products and services 8.2.4 8.2.4

QMSP-08

C Design and development of products and services 8.3 8.3

Excluded

D Control of externally provided processes, products and services 8.4 8.4

QMSP-16


Type and extent of control 8.4.2 8.4.2 QMSP-10

Information for external providers 8.4.3 8.4.3

E Production and service provision 8.5 8.5

Control of production and service provisions 8.5.1 8.5.1

Identification & traceability 8.5.2 8.5.2

Property belonging to customers or external providers 8.5.3 8.5.3

QMSP-11

Preservation 8.5.4 8.5.4

Post delivery activities 8.5.5 8.5.5 QMSP-12

Control of changes 8.5.6 8.5.6 QMSP-13

F Release of products and services 8.6 8.6

G Control of non conforming outputs 8.7 8.7





ORGANISATION CHART CONTROLLED COPY NO.:

SEC. No. : Appendix “E”

PAGE 1 0F 1


Sr No

ISO 9001:2008 Requirement ISO

Clause/Section QMSM QMSP

7 Performance Evaluation 9.0 9.0

A Monitoring, measurement, analysis and evaluation 9.1 9.1

QMSP-14


Customer satisfaction 9.1.2 9.1.2

Analysis and evaluation 9.1.3 9.1.3

7 Performance Evaluation 9.0 9.0

A Monitoring, measurement, analysis and evaluation 9.1 9.1

QMSP-14

General 9.1.1 9.1.1

Customer Satisfaction 9.1.2 9.1.2

Analysis & evaluation 9.1.3 9.1.3

B Internal Audit 9.2 9.2

C Management Review 9.3 9.3

General 9.3.1 9.3.1

Management review inputs 9.3.2 9.3.2

Management review outputs 9.3.3 9.3.3

8 Improvements 10.0 10.0

A General 10.1 10.1

B Non conformity & corrective action 10.2 10.2

C Continual improvement 10.3 10.3




INTEGRATED QUALITY & ENVIRONMENTAL

MANAGEMENT SYSTEM MANUAL

ORGANISATION CHART CONTROLLED COPY NO.:

SEC. No. : Appendix “E”

PAGE 1 0F 1


Note:- The organization chart of the respective Head is available with them.

.




CEO & Top Management Mr. D.C. N. Srinivasa Rao

Head (D&E &

Projects) V.V.Thite

Head (QA & PSU) N.S.Tawale

Head (Finance)

P.Iyer

Head (HRD)

P.S. Joshi

Head (Mktg,, PPC & MM)

N.H.Arey

Head (Prodn. &

Maint.) A.S.Dixit


Responsibility Matrix CONTROLLED COPY NO.:

SEC. No. : Appendix “F”

PAGE 1 0F 3


Responsibility Matrix

QMS FUNCTIONS CEO & Top

Mgmt.

HEAD QA.

HEAD Mktg, PPC &

MM

HEAD Prodn. &

Maint

HEAD D & E & Proj.

HEAD HR ISO

CLAUSE DESCRIPTION

4.0 Context of the organization

- - - - - -

4.1 Understanding the organization & its Context

P P P P P P

4.2 Understanding the needs and expectations of interested parties

P P P P P P

4.3 Determining the scope of QMS

P P P P P P

4.4 Quality Management systems and its process

P P P P P P

5.0 Leadership - - - - - -

5.1 Leadership & Commitment

P S S S S S

5.2 Policy P S P S P S

5.3 Organizational roles, responsibility and authorities

P S S S S S

6.0 Planning - - - - - -

6.1 Actions to address risks and opportunities

P P P P S S

6.2 Quality objectives and planning to achieve them

P P P P P P

6.3 Planning of changes

S S S P S S

Legend P Primary Responsibility S Secondary Responsibility





Responsibility Matrix CONTROLLED COPY NO.:


PAGE 2 0F 3



QMS FUNCTIONS CEO & Top Mgmt.

HEAD QA.

HEAD Mktg, PPC &

MM

HEAD Prodn

& Maint.

HEAD D & E & Proj.

HEAD HR ISO

CLAUSE DESCRIPTION

7.0 Support - - - - - -

7.1 Resources P P P P P S

7.2 Competence P P P P P S

7.3 Awareness P P P S S S

7.4 Communication S S P S S S

7.5 Documented information

S S P S S S

8.0 Operation - - - - - -

8.1 Operational planning & Control

S P P P S S

8.2 Requirements for products and services

S P P P S S

8.3 Design & development of products and services

Excluded

8.4 Control of externally provided processes, products and services

S P P P P S

8.5 Production & service provision

S P P P S S

8.6 Release of products and services

S P P P S S

8.7 Control of non conforming outputs

S P P P S S






QUALITY MANAGEMENT SYSTEM CONTROLLED COPY NO.:


PAGE 3 0F 3



QMS FUNCTIONS CEO & Top Mgmt

.

HEAD QA.

HEAD Mktg, PPC &

MM

HEAD Prodn

& Maint.

HEAD D & E & Proj.

HEAD HR ISO

CLAUSE DESCRIPTION

9.0 Performance evaluation

- - - - - -

9.1 Monitoring, measurement, analysis & evaluation

P S P P S S

9.2 Internal audit P P P S S S

9.3 Management review S P P P P S

10.0 Improvement - - - - - -

10.1 General S P P P P S

10.2 Nonconformity & corrective action

S P P P P P

10.3 Continual improvement

P P P P P P






LIST OF PROCESS MAPS CONTROLLED COPY NO.:

SEC. No. : Appendix “G”

PAGE 1 0F 1


LIST OF PROCESS MAPS

Sr. No. Process Process Map Document No.

1 Management Process PM-01

2 Customer Related Process PM-02

3 Purchase Process PM-03

4 Measurement analysis and improvement process

PM-04

5 Manufacturing Process PM-05





MANAGEMENT PROCESS MAP CONTROLLED COPY NO.:

SEC. No. : PM - 01

PAGE 1 0F 2


PROCESS MAP

CMD ALL IN THE

COMPANY

ALL IN THE

CUSTOMER COMPANY.

HEAD

MKTG &QA. TOP

MANAGEMENT HEAD PPC

HEAD PUR

CUSTOMER HEAD QA

HEAD PRODN.

HEAD PROD.

HEAD PPC/SER.




COPORATE POLICY AND OBJECTIVES

COMMUNICATION

MANAGEMENT REVIEW

CUSTOMER REQUIREMENT

M A N G E M E N T P R O C E S S

COMPANY’S POLICY AND OBJECTIVES

RESOURCE MANAGEMENT

CUSTOMER RELATED PROCESS

PURCHASING PROCESS

MEASUREMENT ANALYSIS & IMPROVEMENT PROCESS

MANUFACTURING & SERVICES

PROCESS OWNER: CEO, BELOP.


MANAGEMENT PROCESS MAPS


SEC. No. : PM – 01

PAGE 2 0F 2





START

MANAGEMENT REVIEW

CUSTOMER COMMUNICATION & REQUIREMENT

REVIEW RESOURCES & OTHERS

ADEQUACY OF POLICY & OBJECTIVES

REVIEW OBJECTIVE PARAMETER OF MAJOR PROCESSES & SET TARGET FOR IMPROVEMENT

DEPLOY THE PROCESS ORIENTATION TOWARDS REVISED TARGET

OBTAIN FEEDBACK FROM CUSTOMER

REVIEW & REVISE

PROCESS OWNER: CEO & TOP MANAGEMENT


CUSTOMER RELATED PROCESSES (SUBMISSION OF

QUOTATION)


SEC. No. : PM – 02

PAGE 1 0F 3


NO

Yes

YES




Receive

Customer

Enquiry

Check item is in

manufacturing

range

Workout the selling price

& take management

approval

Contract review at

Pre Order stage

Preparation of Quotation

& submit to Customer

Send regret letter to

Customer

Follow up for receipt of

order with customer

Receive

the order

PROCESS OWNER: HEAD (MKTG & QA)


CUSTOMER RELATED PROCESS (ORDER PROCESSING)


SEC. No. : PM - 02

PAGE 2 0F 3


No yes NO




Receive the order

/ amendment

Conduct contract review at post order stage,

check for

amendment if any

Issue sale order to PPC

Send order acceptance to

Customer

Open S.O.File & File

the papers

Take up with Customer

for amendment

Check for supply status (monthly/whenever

required) If D.P. is expiring, consult with Head PPC to

get revised D.P.

Take up with Customer

for DP extension

PROCESS OWNER: HEAD (MKTG & QA)


CUSTOMER RELATED PROCESS (HANDLING OF CUSTOMER

COMPLAINTS)


SEC. No. : PM – 02

PAGE 3 0F 3


Meeting Not Specs.

Not meeting specs

Not OK OK OK




Customer complaints

Receive the product

Inform customer & return the product

Preliminary inspection

w.r.t. relevant specification

Analysis of rejected product

Repair / Replacement

Despatch of product to Customer

Feed back to Production Corrective & preventive

action

Acknowledgement by Marketing

Inspection

PROCESS OWNER:

HEAD (MKTG & QA)


REVISION STATUS (PAGEWISE) OF QMSM


SEC. No. : REV.STATUS

PAGE 1 0F 1


Sec.No Description Page No. Rev.No.& Date Rev.No.& Date Rev.No.& Date

1.0 Contents 1 of 1 00 / 01.08.2018

1.1 Amendment Procedure 1 of 1 00 / 01.08.2018

1.2 Amendment Records 1 of 1 00 / 01.08.2018

1.3 Distribution List 1 of 1 00 / 01.08.2018

1.4 List of Abbreviations 1 of 1 00 / 01.08.2018

1 of 3 00 / 01.08.2018

2 of 3 00 / 01.08.2018

3 of 3 00 / 01.08.2018

3.0 Scope & Application 1 of 1 00 / 01.08.2018

1 of 4 00 / 01.08.2018

2 of 4 00 / 01.08.2018

3 of 4 00 / 01.08.2018

4 of 4 00 / 01.08.2018

1 of 4 00 / 01.08.2018

2 of 4 00 / 01.08.2018

3 of 4 00 / 01.08.2018

4 of 4 00 / 01.08.2018

1 of 2 00 / 01.08.2018

2 of 2 00 / 01.08.2018

1 of 7 00 / 01.08.2018

2 of 7 00 / 01.08.2018

3 of 7 00 / 01.08.2018

4 of 7 00 / 01.08.2018

5 of 7 00 / 01.08.2018

6 of 7 00 / 01.08.2018

7 of 7 00 / 01.08.2018

1 of 8 00 / 01.08.2018

2 of 8 00 / 01.08.2018

3 of 8 00 / 01.08.2018

4 of 8 00 / 01.08.2018

5 of 8 00 / 01.08.2018

6 of 8 00 / 01.08.2018

7 of 8 00 / 01.08.2018

8 of 8 00 / 01.08.2018

1 of 4 00 / 01.08.2018

2 of 4 00 / 01.08.2018

3 of 4 00 / 01.08.2018

4 of 4 00 / 01.08.2018

1 of 2 00 / 01.08.2018

2 of 2 00 / 01.08.2018

A Corporate Quality policy 1 of 1 00 / 01.08.2018

B List of Products 1 of 1 00 / 01.08.2018

C Activity chart of BELOP 1 of 1 00 / 01.08.2018

2.0 Introduction

7.0 Support

8.0 Operation

Leadership5.0

Context of the Organization4.0

Planning6.0

10.0 Improvement

Performance Evaluation9.0


