International Sales Meeting

September 2011

Agenda

1. Our Culture 1. Our Culture

2. Innovation2. Innovation

3. Quality3. Quality

4. Operational Excellence4. Operational Excellence

Our Culture: How we think.

CommitmentTo Quality

InvestmentIn

Innovation

Operational Excellence

Commitment to Quality• AS9100 (Aerospace

standard)• ISO9001 (Manufacturing

Standard)• IPC 610-II (Electronic

Mfg. Standard)

AS9100

ISO9001

IPC-610 II

Standards we support

Operational Excellence

Support

SellingMarketing

Manufacturing

Engineering

Customer Satisfaction!

Culture of Innovation

• Large Investment Research and Development.– Double the rate large companies report.

• 16% increase in design capability.• Business Plans that emphasize creativity.• Developing National Standards. VSO• Adding new Design Engineers• In-house layout, CE Lab• Our goal…

–Best in Class!

Manufacturing

• IPC 610 Class II facility• Full MRP process control

– 96% of orders meet Promise Date.• Large Finished goods Inventory

• 36% of orders ship in 24 hours• 82% ship in 10 Days.• Want it faster?.... Just ask.

Manufacturing

• Investment in manufacturing– IPC Trained.– Hiring new workers.– Picking up third party contract jobs. – New Pick and Place line ordered

• (34,000 chips per hour)

– New Conformal Coating line.– Qualified for Nuclear Industry.

Marketing

• New Website, Social Networking• Videos, Webinars, Papers, Ads, Email,

Direct mail, PR, Trade Shows, etc…• Results

– 12700 video views – 63% increase in Google Organic Search– 37% increase in Web Traffic

• Its working! • 3900 Sales Leads YTD

New Web Site

You Tube Videos

• Manufacturing

Support for Sales Channels

• Support channel partners with…• Leads (Focus on Quality)• Lead Tracking System (AdTrack)• New Product Training.• Literature• Field Sales calls with Regional Manager

• 2 new Full time International Sales Managers.• Contracted with 4 new Distributors YTD.• We’re listening!

• Tell us how we can better help you support your customer

Customer Support

• Speak to Real Engineers. (Phone or Chat)• On-line tech support database• Quick product updates if needed.• Easy RMA process

– Retest– Repair

• Customer Satisfaction– (Rated #1 and #2 for Customer Support by two years

running. (MCAA Survey)

• 7 year warranty• Just ask…. We’re on it!

Moving Ahead

Ready for 2012!

• New products ready to go.• Strong financials.

– Our cash reserves are safe. • Built up inventories to avoid shortages.• Increasing spending in Sales and

Engineering.• Continue aggressive Marketing.• Let’s keep working!