Introducing

OnCommand  Connec+on  is  a  Remote  Diagnos+c  process  that  is  focused  on  Improving:  

What Is

   

§  Vehicle  Up*me  §  Cost  of  Ownership  §  Process  for  Fleet  Call  Centers  §  Integra*on  §  All-­‐Makes  Capabili*es  –  Truck  &  Engine    

Technician Diagnostics

Parts Ordering Repair Tech

Service Waiting Arrival

Engine  Electronics  Explosive  Growth  Over  Time  

Sensors      Actuators  

Pressure    Temperature    Posi*on    Chemical    Actuators  

1994  

6  

7  

1998  

7  

10  2002  

18  

10  2007  

Exhaust  ANertreatment  

22  

11  2010  

28  

15  

OBD  –  On  Board  Diagnos+cs  

1994  –  146  Faults  2013  –  530  Faults  

Fault Codes

OnCommand  Connec+on  is  an  “Open  Architecture”  Diagnos+c  System:  

§  Integrates  with  GEOTAB  with  Data  You  already  have  and  WE  understand.  

How It Works

Benefits

We  spent  the  +me  to  make  it  work  -­‐  the  way  you  do:      

§  Reduce  en  route  events  (allows  scheduled  ac*vity)  §  Call  Center  Dashboards  with  GPS  mapping  Dealer  directory  §  Real  *me  comprehensive  “Vehicle  Health  Reports”  §  Fault  Codes  in  simple  “English”  descrip*ons  §  Fault  Ac*on  Plans  with  driver  ques*ons  by  fault    

Health Reports Where  They  Come  From:  § GEOTAB  Web  Service  § Navistar  In  Bay  Service  Tools  

What  They  Contain:  § Vehicle  Details  –  Miles,  Hours,  Cals  § Faults  –  Status,  Descrip*on,  Count  § Weather  at  fault  –  Rain,  Cold  or  Hot  § Loca*on  and  *me  of  fault  § Many  key  data  points  

Fault Action Plan

Fault  Code  Ac+on  Plans  are  designed  to  help  the  Road  Breakdown  groups  understand  and  ask  intui+ve  ques+ons:  § Simple  Descrip*ons  of  fault  “English”  § Fault  Severity  –              Service  Immediately,                    Service  Soon  or                  Maintenance  § Ques*ons  to  ask  Driver  for  fault  understanding  § Links  to  Driver  Instruc*on  Videos  and  Diagnos*cs  Manuals  

Knowledge

The  process  is  suppor+ng  Next  Genera+on  Diagnos+cs  with  Heuris+c  tools:      

 Heuris+c  -­‐  Building  a  repeatability  and  self-­‐learning  loop  so  that  the  diagnos*cs  are  kept  up  to  date  

 

On-Line Portal

Direct  Links  To:  § Health  Report  §  Service  Portal  § GPS  Loca*on  § Repair  Advocate  

Custom  Views  

§  Fault  Severity  § Maintenance  Alerts  § Dealer  Reports  § Telema*cs  Reports  

GPS Maps

Mapping:  §  Loca*on  of  unit  § Dealer  Details  § GPS  Security  Tool  

In  Development:  §  Parts  Availability  §  Large  Monitor  Map  

All Makes

Report Builder

E-­‐Mail  Reports:  § Create  Subscrip*ons  § By  Fault  Severity  § Type  of  Scanner  § When  to  Deliver  

Summary

We  Listened  and  Delivered  –  What  You  Asked  For      

§  Open  Architecture  –  GEOTAB  is  a  Cer*fied  Integrated  Partner  §  All  Makes  –  We  can  let  you  use  ONE  web  site  for  ALL  Vin’s.  §  Fault  Ac+on  Plans  –  Easy  to  understand  §  Improves  Up+me  –  Ability  to  determine  fault  severity  §  Reduce  Opera+ng  Cost  –  Schedule  to  fix  concerns  early