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ISSN 1310-8271 НА ТЕХНИЧЕСКИ УНИВЕРСИТЕТ - СОФИЯ ФИЛИАЛ ПЛОВДИВ, БЪЛГАРИЯ том 19, книга 2, 2013 OF THE TECHNICAL UNIVERSITY - SOFIA PLOVDIV BRANCH, BULGARIA Volume 19, Book 2, 2013

ISSN 1310-8271 том 19, книга 2, 2013 Volume 19, Book 2, 2013

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  • ISSN 1310-8271

    -

    ,

    19, 2, 2013

    OF THE TECHNICAL UNIVERSITY - SOFIA

    PLOVDIV BRANCH, BULGARIA

    Volume 19, Book 2, 2013

  • Journal of the Technical University Sofia

    Plovdiv branch, Bulgaria

    Fundamental Sciences and Applications Vol. 19, Book 2, 2013

    International Conference Engineering, Technologies and System

    TECHSYS 2013

    BULGARIA

    EDITORIAL BOARD

    :

    . ..., ... EDITOR-in-chief

    Prof. Marin Nenchev, DSc

    Eng., DSc Phys., PhD

    . -

    SCIENTIFIC SECRETARY

    Assoc. Prof. Bogdan Gargov, PhD

    EDITORS

    1. . - 1. Prof. Sonia Tabakova, PhD

    2. . - 2. Prof. Michail Petrov, PhD

    3. . - 3. Prof. Angel Vachev, PhD

    4. . - 4. Prof. Andon Topalov, PhD

    5. . - 5. Prof. Dimitar Katsov, PhD

    6. . - 6. Prof. Grisha Spasov, PhD

    7. . - 7. Prof. Angel Zumbilev, PhD

    EDITORIAL BOARD

    1. . - 1. Prof. Angel Vachev, PhD

    2. . . . ... 2. Prof. Venelin Zhivkov, DSc

    3. . ... 3. Prof. Georgi Andreev, DSc

    4. . ... 4. Prof. Georgi Totkov, DSc

    5. . ... 5. Prof. Emil Nikolov, DSc

    6. . ... 6. Prof. Ivan Iachev, DSc

    7. . - 7. Prof. Marin Hristov, PhD

    8. . - 8. Prof. Ognian Nakov, PhD

    9. . ... 9. Acad. Nikola Sabotinov DSc

    10. . ... 10. Prof. Marc Himbert DSc

    11. . ... 11. Prof. Yasser Alayli DSc

    12. . ... 12. Prof. Tinko Eftimov DSc

    13. . ... 13. Acad. Yuriy Kuznietsov DSc

  • Copyright 2013 by Technical University - Sofia, Plovdiv branch, Bulgaria. ISSN 1310 - 8271

    Journal of the Technical University Sofia

    Plovdiv branch, Bulgaria

    Fundamental Sciences and Applications Vol. 19, Book 2, 2013

    International Conference Engineering, Technologies and System

    TECHSYS 2013

    BULGARIA

    CONTENTS

    1 YURIY KUZNIETSOV, HAMUEYLA GERRA, ANGEL POPAROV

    GENETICMORPHOLOGICAL APPROACH TO CREATING ANDFORECASTING THE DEVELOPMENT OF CLAMPING MECHANISMS FOR

    ROTATING PARTS (PLENARY REPORT-PAPER)

    7

    2 ABDULKAREEM A.WAHAB ALBIHIGE ......

    DESIGN AND FLOW ANALYSIS IN CENTRIFUGAL PUMP15

    3 ABDULKAREEM JALIL KADHIM, AHMED WALEED HUSSEIN .. THREE-DIMENSIONAL UPPER BOUND AND FINITE ELEMENT SOLUTIONS FOR

    FORWARD EXTRUSION OF RHOMBOIDAL AND SQUARE SECTIONS FROM ROUND

    BILLETS THROUGH STREAMLINED DIES

    21

    4 ALEKSANDAR OSMANLI, ATANAS ILIEV EMPLOYEE-BRAND RELATIONSHIP RESEARCH IN MACEDONIAN

    TELECOMMUNICATION COMPANY

    29

    5 AMIR HOSSEIN DAEI SORKHABI, MAHTALA RASAEI, SOHEILA RAFEI NUMERICAL STUDY OF THICKNESS EFFECT ON RESIDUAL STRESS IN 304L

    STAINLESS STEEL WELDED PLATES

    35

    6 ANGELINA POPOVA, MIHAI CHRISTOV, ALEXEI VASILEV, ANTONINA DJAMBOVA, TODOR DELIGEORGIEV ...

    IMPEDANCE STUDY OF QUATERNARY AMMONIUM DIBROMIDES AS ACID

    CORROSION INHIBITORS

    41

    7 ANTONIA LAZAROVA . PRACTICAL AND APPLIED IMPLEMENTATION OF DYNAMIC STATISTICAL

    METHODS IN ONLINE BASED QUESTIONNAIRE FOR RESEARCH OF THE

    IMPACT OF THE MAIN STRATIFICATIONAL FACTORS ON CONSUMER

    BEHAVIOUR IN BULGARIA

    45

    8 ANTONIO ANDONOV, ZOYA HUBENOVA, VLADIMIR GERGOV ... ANALYSIS OF HUMAN FACTORS IN AUTOMATED CONTROL SYSTEMS

    49

    9 BONCHO ALEKSANDROV .. IT OUTSOURCING FEATURES AND DEVELOPMENT TRENDS

    55

    10 BORYANA DIMITROVA, BOYAN IVANOV, DRAGOMIR DOBRUDHZALIEV, NIKOLAY STOYANOV .

    OPTIMAL SYNTHESIS AND MANAGEMENT ON SUPPLY CHAIN OF BIODIZEL PRODUCTION AND DISTRIBUTION IN BULGARIA

    59

    11 BOYCHO BOCHEV ... MARKETING CHANNELS IN TIMES OF ECONOMIC TURBULENCE

    65

    12 CHAVDAR PASHINSKI, ROUMEN KAKANAKOV, LILYANA KOLAKLIEVA ... SUPERHARD nc-(Al1-xTix)N/a-Si3N4 GRADIENT NANOCOMPOSITE COATINGS FOR

    MACHINING TOOLS

    71

    13 CONSTANTIN ROTARU, MATEI GABRIEL PERICLE, AMADO STEFAN .. AN ANALYTICAL EVALUATION OF NONLINEAR AIRFOIL CHARACTERISTICS FOR

    HELICOPTER ROTOR BLADE

    77

    - 3 -

  • 14 DANIEL DELCHEV, NIKOLAY TONTCHEV .. RELATION BETWEEN THE COEFFICIENT OF WORKABILITY AND THE TYPE OF

    MATERIAL FOR PROCESSING STEELS WITH SWARF-FORMATION

    83

    15 DECHKO RUSCHEV, DIMITAR KATSOV, STILIYANA TANEVA . COMPUTER-BASED AUTOMATED SYSTEM FOR PNEUMATIC TYRES

    CHARACTERISTICS DETERMINATION

    89

    16 DECHKO RUSCHEV, RAYCHO RAYCHEV, DEYAN ZHELEV .. HYDRAULIC STAND FOR TESTING AUTOMOTIVE SHOCK ABSORBERS

    95

    17 DELYANA DIMOVA .. STUDYING THE DYNAMICS OF THE AVERAGE SALARY AND EMPLOYEES BY

    ECONOMIC ACTIVITIES

    101

    18 DIMITAR DECHEV, NIKOLAI IVANOV, PETER PETROV . OBTAINING AND STUDYING THE PROPERTIES OF ALUMINIUM THIN FILMS

    105

    19 DIMITAR KATSOV, STILIYANA TANEVA, PEPO YORDANOV, DECHKO RUSCHEV HYDRAULIC SYSTEM FOR TESTING OF PNEUMATIC WHEELS

    109

    20 DIMITAR STOYANOV .. CURRENT -VOLTAGE CHARACTERISTIC OF A PHOTO RESISTANSE. A PLANE CASE

    115

    21 DIMO CHRISTOZOV, KIRIL KOLIKOV, BOGDAN GARGOV ... MODELING OF STRATIFICATION IN LIQUID DISPERSE SYSTEMS AT RIGHT AND

    OPPOSITE SEDIMENTATION

    119

    22 DIMO ZAFIROV, HRISTIAN PANAYOTOV UAV RESEARCH AND DEVELOPMENT IN THE PLOVDIV BRANCH OF TECHNICAL

    UNIVERSITY-SOFIA (A SURVEY)

    123

    23 GENNADY MAKLAKOV, PETAR GETSOV . FORCE FEATURES OF THE USE IN THE INFORMATION AND EDUCATIONAL SPACES FOR PREPARATION OF YOUNG SCIENTISTS IN THE AEROSPACE TECHNOLOGIES

    129

    24 GEORGI P. PASKALEV NONLOCAL BOUNDARY VALUE PROBLEM IN THE CYLINDRICAL DOMAIN - THE

    CASE WHEN THE NONLOCAL CONDITION DEPENDS ON THE SPATIAL VARIABLES

    135

    25 GEORGI P. PASKALEV SHALOVS VARIATIONAL METHOD FOR THE MULTIDIMENSIONAL WAVE EQUATION

    141

    26 IMAD SHUKRY ALI, ALI HAMZAH NEAMAH .. HEAT TRANSFER ENHANCEMENT USING AIR JET / IMPINGEMENT COOLING

    147

    27 IVAILO BAKALOV, RUMEN STOYANOV ... MATHEMATICAL MODELING FOR VISUALIZING THE SHIP COMBUSTION ENGINE

    (KDVG) - ABC, MODEL V-DZ

    153

    28 IVAN BARZEV, NIKOLAY ANGELOV . INVESTIGATION ON THE DEPENDENCE OF THE DEPTH OF THE MELT FROM SPEED

    AND POWER DENSITY WITH LASER IMPACT ONTO ELECTRICAL STEEL

    159

    29 IVAN KRALOV ... METHOD FOR REDUCTION OF THE DYNAMIC LOADS AND NOISE, GENERATED IN

    THE SPUR-GEAR MESHING OF CYLINDRICAL GEARS

    165

    30 JIVKO ILIEV, NIKOLAI IVANOV . ANALYSIS OF VIBRATIONAL STATE OF MINE CAGE FOR WINDING MACHINE IN

    BABINO COAL MINE, MINE COMPLEX BOBOV DOL

    171

    31 KONSTANTIN METODIEV, HRISTIAN PANAYOTOV . SUBSTRATUM WATER POTENTIAL MEASUREMENTS UNDER CONDITIONS OF

    INDUCED MICROGRAVITY

    177

    - 4 -

  • Copyright 2013 by Technical University - Sofia, Plovdiv branch, Bulgaria. ISSN 1310 - 8271

    32 MAYA MANASYAN, SERGEY MANASYAN IMPROVED DESIGN OF DRYERS MINE TYPE

    183

    33 MILCHO TASHEV, PAVLINKA KACAROVA, VASIL TASHEV . KINEMATIC ANALYSIS OF GEARED MECHANISM IN WATER INSTALLATIONS

    187

    34 MILKO ENCHEV, SVETLANA KOLEVA . PRELIMINARY DIMENSIONAL SETTING UP OF CNC LATHES

    193

    35 MUSA AJETI, IVAN BADEV, GEORGI KOSTADINOV . COMPOSITIONS GENERATED BY COUPLE OF CONJUGATE COMPOSITIONS IN

    EVEN-DIMENSIONAL AFFINE CONNECTED SPACES WITHOUT A TORSION

    197

    36 NEDYALKA MARKOVA .. ASYMPTOTIC BEHAVIOR OF THE NONOSCILATORY SOLUTIONS OF DIFFERENTIOAL

    EQUATIONS OF SECOND ORDER WITH MAXIMA

    203

    37 NELI KERANOVA, NAKO NACHEV . COVERING RADIUS OF BINARY CYCLIC CODES

    209

    38 NIKOLA NACHEV, STANISLAV ALEKSIEV, STOYCHO STOEV .. GENERAL TYPES OF ROTARY HYDRAULIC MACHINES

    213

    39 NIKOLAI ANGUELOV ..... ANALYSIS ON THE PROCESS OF DISBURSEMENTS IN OPERATIONAL PROGRAMS OF

    THE EUROPEAN UNION

    219

    40 NIKOLAI IVANOV, DIMITAR DECHEV, PETER PETROV, POLINA MILUSHEVA .......... STUDYING MEHANICAL PROPERTIES OF TI AND CR - NI THIN FILMS

    223

    41 NIKOLAJ GANEV .. ABILITIES AND LIMITATIONS FOR X-RAY DIFFRACTION RESIDUAL STRESS

    ANALYSIS USED IN MATERIALS SCIENCE AND MECHANICAL ENGINEERING

    227

    42 NIKOLAY ANGELOV ... NUMERICAL CALCULATIONS FOR DETERMINING OF INTERVALS ON AMENDMENT

    OF THE POWER DENSITY ON LASER MARKING OF METALS BY MELTING AND

    EVAPORATION

    233

    43 PETAR DASKALOV, RUMEN MITEV ... FLOW-TURNING USING THE CNC MACHINES

    237

    44 PLAMEN ROGLEV, DIMO ZAFIROV ... METAMODELS FOR MULTIDISCIPLINARY DESIGN OPTIMIZATION OF UAV

    241

    45 RADOSTIN DOLCHINKOV, PENKA GEORGIEVA ... SPHERICAL EPY- AND HIPOCYCLOIDS FROM SPACE TOOTH GEAR

    247

    46 ROSSITZA SARDJEVA, TODOR MOLLOV . APPLICATION OF FREQUENCY MODULATED SCREENING IN DIGITAL

    ELECTROPHOTOGRAPHY

    253

    47 SAMER MOHAMMED ABDULHALEEM, ALI MEERALI AL-ZAMILY, REHAB NOOR AL- KABY

    EFFECT OF RADIATION HEAT TRANSFER ON THE TURBULENT NATURAL

    CONVECTION AND FLOW IN A BUOYANCY-INDUCED FLOW INSIDE

    PARALLELOGRAMIC ENCLOSURE

    259

    48 SILVIA SALAPATEVA .. ROLE OF TECHNOLOGICAL CONTROL FOR INCREASING THE RELIABILITY OF

    PROCESS IN CNC MACHINE TOOLS

    265

    49 STANKA HADZHIKOLEVA, EMIL HADZHIKOLEV COMPASS-P AN APPROACH TO THE USE OF A CONSOLIDATED MODEL OF A CLASS

    OF PROCEDURES

    271

    - 5 -

  • 50 STEFAN KRUSTEV ... A PHYSICAL MODEL DEMONSTRATING ACHILLES TENDON RUPTURE

    277

    51 STEFAN KRUSTEV ... VIRTUAL REALITY IN MEDICAL PHYSICS AND BIOPHYSICS

    EDUCATION - POSSIBILITIES AND CHALLENGES

    281

    52 STEFAN STEFANOV, IVAN PRODANOV . STUDY OF EXPLOSION-PROOF PROPERTIES OF INDUCTIVE NEUTRALIZERS

    285

    53 STILIYANA TANEVA ... INVESTIGATION OF THE LATERAL SLIP OF PNEUMATIC TYRE

    289

    54 SVETLOZAR ASENOV, ANGELINA CHOZHGOVA .. IMPROVE ON TECHNICAL MAINTENANCE OF AIRCRAFT THROUGH MANAGING THE

    OPERATIONAL RELIABILITY

    293

    55 SVETLOZAR ASSENOV, ANGELINA CHOZHGOVA ... TECHNICAL RESOLUTIONS FOR INCREASING EFFICIENCY OF SOURCES OF PRESSURE OF HYDRAULIC SYSTEM OF MILITARY AIRCRAFT

    299

    56 TANYA GIGOVA THE STATUS OF THE BULGARIAN INDUSTRY WITHIN THE FRAMEWORK OF THE

    GLOBAL ECONOMIC CRISIS

    303

    57 TEOFIL IAMBOLIEV INTERCRYSTALLINE CORROSION OF 1.4301 AUSTENITIC STAINLESS STEEL WELD

    JOINTS

    309

    58 TEOFIL IAMBOLIEV PROPERTIES OF STAINLESS STEEL 1.4404 (AISI 316L) GTA WELDS

    315

    59 TODOR TODOROV ... ANALYSIS OF SIMPLICIAL REFINEMENT STRATEGIES IN SPHERICAL TYPE DOMAINS

    321

    60 TONI MIHOVA, HRISTINA DAILIANOVA .. ECONOMIC RECOVERY THE EXPERIENCE OF SMALL AND MEDIUM-SIZE

    ENTERPRISES IN EUROPE

    325

    61 TONI MIHOVA ... SMALL AND MEDIUM ENTERPRISES ECONOMIC DEVELOPMENT AND

    COMPETITIVENESS

    331

    62 TRAYAN STAMOV PERSPECTIVES IN RESEARCH AND USING OF EMOTIONS IN CONTEMPORARY

    TRANSPORT DESIGN

    335

    63 VAHIDEH VAHDATPANAHI SH., AMIR HOSSEIN DAEI SORKHABI, SIAMAK HAGIPOUR .

    PREDICTION OF IRON RATIO IN METAL INTER GAS WELDING WITH COPPER AND BRASS WIRES USING FUZZY LOGIC MODEL

    341

    64 VALYO NIKOLOV . MECHANICAL MATHEMATICAL MODELING OF THE TILTING PROCESS OF LIFTING

    MASTS OF FORKLIFT TRUCKS WITH LOAD

    347

    65 VASIL PETKOV . TRADE RELATIONS BETWEEN TAIWAN AND BULGARIA

    351

    66 VIARA SLAVIANSKA ... REDUCTION OF LABOR EXPENSES A STRATEGY FOR SURVIVAL IN CONDITIONS OF

    CRISIS?

    357

    67 YURIY KUZNETSOV, SERGEY SAVITSKY, BOGDAN GARGOV, ANGEL POPAROV . WORKING MACHINE-STAND FOR THE PROCESSING OF THE POLYGONAL HOLES

    363

    - 6 -

  • Copyright 2013 by Technical University - Sofia, Plovdiv branch, Bulgaria. ISSN 1310 - 8271

    Journal of the Technical University Sofia Plovdiv branch, Bulgaria Fundamental Sciences and Applications Vol. 19, 2013 International Conference Engineering, Technologies and System TECHSYS 2013 BULGARIA

    -

    , ,

    : ,

    , ,

    .

    ( )

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    GENETICMORPHOLOGICAL APPROACH TO CREATING AND FORECASTING THE

    DEVELOPMENT OF CLAMPING MECHANISMS FOR ROTATING PARTS

    YURIY KUZNIETSOV, HAMUEYLA GERRA, ANGEL POPAROV

    Abstract: The problem about creating new technical schemes can be successfully solved inmodern science by using a new methodological approach which includes systematic analysis,

    principles of evolution, morphological analysis, and other methods for searching technical

    solutions.

    In the present work problems connected with the evolution, development and synthesis of the

    clamping devices (chucks) for parts with different forms are considered. Different principles and

    laws of mechanics are used in the suggested classification of the interaction nature between the

    clamping element and the object of clamping. Amongst them are the principle of the topological

    invariance of the field sources, the symmetry principle, the principle of equality, the principle of

    conservation of the basic mechanical and other transformation energy, the law of conservation of

    energy, D'Alembert's principle, and the Hooke's law.

    Keywords: clamping devices, clamping elements, collets chuck, power (force) flows

    - 7 -

  • -, , , [4,5,8].

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    - 10 -

  • Copyright 2013 by Technical University - Sofia, Plovdiv branch, Bulgaria. ISSN 1310 - 8271

    1 2 3 Tx 5 6

    8

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    - 11 -

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    - 12 -

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    .. . .: ; : . - , 1988. 221

    2. .., .., .., - .. : / . ... : , 2010.-724 .

    3. .., .., .. . 09, , .2, 2009. .99 102 .

    4. .., .., .. . : - , 2010. 252.

    5. . . . .: ,1989. 312.

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    - 13 -

  • 11, , .2 .1,2. .33 54

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    Kuznyetsov Yuriy Nikolaevich National Technical University of Ukraine Kyiv Polytechnic Institute 37 Prospect Peremogy, 03056 Kiev, Ukraine E-mail: [email protected] Hamueyla Gerra Agostinho Neto University Avenida 4 de Fevereiro 7 Luanda 3350, Angola E-mail: [email protected] Department of Mechanical Engineering Technical UniversitySofia, Branch Plovdiv 25 Tsanko Dystabanov St. 4000 Plovdiv BULGARIA E-mail: [email protected]

    29.01.2013 .

    - 14 -

    mailto:[email protected]://mail80.abv.bg/app/servlet/sendmess?ac=sab&[email protected]

  • Copyright 2013 by Technical University Sofia, branch Plovdiv, Plovdiv, BULGARIA. ISSN 1310 - 8271

    Journal of the Technical University Sofia

    Plovdiv branch, Bulgaria

    Fundamental Sciences and Applications Vol. 19, 2013

    International Conference Engineering, Technologies and System

    TECHSYS 2013

    BULGARIA

    DESIGN AND FLOW ANALYSIS IN

    CENTRIFUGAL PUMP

    DR.ABDULKAREEM A.WAHAB ALBIHIGE

    Abstract: This research deals the flow analysis in the centrifugal pump and design of

    centrifugal pump. Centrifugal pump is analyzed by using single stage end suction.

    The research proposes a design method which may be used to evaluate the detailed of an

    impeller and volute of pump. The design of a centrifugal impeller can be used the layout of the

    impeller for the selected angles and areas.

    The design depends upon the skill and experience of the designer for the best results. The

    basic design elements necessary to define the impeller proportions. The design of centrifugal

    pump involves a large number of interdependent variables so there are several possible designs

    for the same design point. Specific speed is used to classify impellers on the basis of their

    performance, and proporations regardless of their actual size or the speed at which they

    operate.

    .

    Key words: impeller, volute, specific speed, head, velocity.

    1. Introduction

    The pump is converting of mechanical energy to

    hydraulic energy of the handling fluid to get it to

    required place or height by the centrifugal force of

    the impeller blade. A pump transfer mechanical

    energy from some external source to the fluid

    flowing through it and losses occur in any energy

    conversion process. [1]

    The energy transferred is predicted by the

    Euler equation. The kinds of loss of centrifugal

    pump can be differentiated in internal losses and

    external or mechanical losses. The internal losses

    are hydraulic losses or blade losses by friction,

    variations of the effective area or changes of

    direction losses of quantity at the sealing places

    between the impeller and housing at the rotary shaft

    seals. The external or mechanical losses in sliding

    surface losses by bearing friction or seal friction. [1]

    The difference in design details is dictated

    mostly by the application and mechanical

    requirements. Every pump consists of two principle

    parts, an impeller, and pump casing. As a result of

    the impeller action, liquid leaves the impeller at a

    higher pressure and higher velocity than exist at its

    entrance. The velocity is partly converted into

    pressure by the pump casing before it leaves the

    pump through the discharge nozzle. This conversion

    of velocity into pressure is accomplished either in a

    volute casing or in a diffusion casing of the pump.

    [2]

    The choice of a suitable flow path for a

    centrifugal impeller is almost prerequisite for

    completely defining the entire passage geometry.

    The boundary values of the relative velocity

    components are known from the inlet and outlet

    velocity vector diagrams (analysis carried out

    assuming zero prewhirl) which resulted from the

    previous preliminary design stage. For a specified

    value of the impeller length along its axis of

    rotation a desirable total relative velocity schedule

    is prescribed. The choice is mainly based on

    achieving acceptable uniform rate of diffusion. [4]

    2. Specific speed (Ns&Nsm)

    Specific speed is very useful parameter for

    engineers involved in centrifugal pump design and

    For application. For the pump designer an intimate

    knowledge of the function of specific speed is

    the only road to successful pump design. For the

    application, specific speed provides a useful means

    of evaluating various pump lines. For the user

    specific speed is a tool for use in comparing various

    pumps and selecting the most efficient and

    economical pumping equipment for his plant

    application.

    - 15 -

  • Specific speed is always calculated at the best

    efficiency point with maximum impeller diameter

    and single stage only, there are two formula of

    specific is:

    Nsm = (1)

    Which is calculated the base of operating

    conditions (rpm, m3/s, and m). And the other

    formula of specific speed is:

    Ns=3.65 (2)

    Which is calculated the base of operating

    conditions (rpm, 0.075 m3/s, m). The equations

    1&2 shows that a fixed value of the specific speed

    described all operating conditions ( N ,Q ,and N )

    that can be satisfied by similar pumps . This

    physical significance of equations 1 &2 is also the

    most useful definition for the specific speed itself.

    Although it has thus been demonstrated that

    the specific speed can be presented in different

    forms, all these expressions have the same physical

    significance, any fixed value of the specific speed

    describes a combination of operating conditions that

    permits similar flow conditions in geometrically

    similar pumps. [6

    For the practical application of the concept of

    specific speed, it is equally important to consider

    the physical significance of differences in specific

    speed. From the given definition, it follows that

    operating conditions of different specific speeds

    cannot be satisfied by similar pumps with similar

    flow conditions, i.e., any change in specific speed

    definitely requires a corresponding change in the

    geometric form of the pump and/or in the flow

    conditions. This important relation between the

    specific speed and the geometric design of the

    pump. [6]

    3. Flow analysis

    Two- dimensional models for centrifugal or

    radial pump begin with analysis of the flow in a

    radial cascade (Fig.1).There exist simple conformal

    mappings that allow potential flow solutions for

    linear cascade to be converted into solutions for the

    corresponding radial cascade flow, though the

    proper interpretation of these solution requires

    special care. The resulting head/flow characteristics

    for frictionless flow in a radial cascade of infinitely

    this logarithmic spiral blade. [3]

    Potential flow solution in which the vorticity is

    zero. This solution would be directly applicable to

    static or nonrotating radial cascade in which the

    flow entering the cascade has no component of the

    voracity vector in the axial direction. This would be

    the case for a nonswirling axial flow that is a

    deflected to enter a nonrotating, radial cascade in

    which the axial velocity is zero.

    But, relative to a rotating radial cascade, such an

    inlet flow does have vorticity, specifically a

    vorticity with magnitude 2 and a direction of

    rotation opposite to the direction of rotation of the

    impeller.

    Consequently, the frictionless flow through the

    impeller is not irrotational, but has a constant and

    uniform vorticity -2.The rotation solution has no

    through flow, but simply consists of rotation of the

    fluid within each blade passage, as sketched in Fig.

    (2). [3].

    Fig. 1. Schematic of the radial cascade

    Fig. 2. A sketch of the displacement component of

    the inviscid flow through a rotating

    radial cascade. [3]

    4. Slip factor and incidence loss

    In the derivation of Euler's pump equation it is

    assumed that the flow follows the blade. In reality

    this is, however, not the case because the flow angle

    usually is smaller than the blade angle. This

    condition is called slip. Nevertheless, there is close

    connection between the flow angle and blade angle.

    An impeller has endless number (infinite) blades

    which are extremely thin, and then the flow lines

    will have the same shape as the blades. When the

    flow angle and blade angle are identical, then the

    flow is blade congruent. [5]

    The flow will not follow the shape of the

    blades completely in a real impeller with a limited

    - 16 -

  • Copyright 2013 by Technical University Sofia, branch Plovdiv, Plovdiv, BULGARIA. ISSN 1310 - 8271

    number of blades with finite thickness. The

    tangential velocity out of the impeller as well as the

    head is reduced due to this. When designing

    impellers, we have to include the difference

    between flow angle and blade angle. This is done by

    including empirical slip factors in the calculation of

    the velocity triangles. It is important to emphasize

    that the slip is not a loss mechanism but just an

    expression of the flow not following the blade. [5]

    Incidence loss occurs when there is a

    difference between the flow angle and blade angle

    at the impeller or guide vane leading edges, as

    shown in Fig.(3).

    Fig. 3. Velocity triangles where indicates the

    velocity with slip. [5]

    A recirculation zone occurs on one side of the blade

    when there is difference between the flow angle and

    the blade angle. [5]

    The recirculation zone causes a flow contraction

    after the blade leading edge. The flow must once

    again decelerate after the contraction to fill the

    entire blade channel and mixing loss occurs as

    shown in Fig. (4a).

    At off-design flow, incidence losses also occur

    at the volute tongue. The designer must therefore

    make sure that the flow angles and blade angles

    match each other so the incidence loss is

    minimized. Rounding blade edges and volute casing

    tongue can reduce the incidence loss. The

    magnitude of the incidence loss depends on the

    difference between relative velocities before and

    after the blade leading edge and is calculated using

    the following model (pfleiderer 1990).

    Hloss,incidence = (3)

    Where, is empirical value which is set to

    0.5 to 0.7 depending on the size of the recirculation

    zone after the blade leading edge, and Ws is

    difference between relative velocities before and

    after the blade edge using vector calculation, as

    shown in Fig.(4b).

    Fig. 4a. Incidence loss at inlet to impeller.

    Fig. 4b. Nomenclature for incidence loss model. [5]

    Incidence loss is alternatively modeled as a

    parabola with minimum at the best efficiency point.

    The incidence loss increases quadratically with the

    difference between the design flow and the actual

    flow, as shown in Fig. (5).

    Fig. 5. Incidence loss as function of the flow.

    The centrifugal force creates a secondary vortex

    movement because of the difference in rotation

    velocity between the fluid at the surface of the

    impeller and the fluid at the pump, as shown in

    Fig.6

    The secondary vortex increases the disk friction

    because it transfers energy from the impeller

    surface to the surface of the pump casing.

    Fig. 6. Disk friction on impeller.

    5. Procedure of design

    Firstly, must be chose the design parameters for the

    pump, head, discharge, rpm. We are taken the

    values for these parameters: Q = 0.0167 m3/s, H =

    - 17 -

  • 70m, speed = 2900 rpm, liquid = water, Entry =

    one, Stage = one.

    1. Specific speed (Ns &Nsm )( equation 1

    and equation 2)

    The values of Ns for centrifugal pump with one

    entry suction and with one stage are (40 300).

    2. Volumetric efficiency (Q):

    There is empirical equation for calculate Q

    Q = (4)

    3. Inlet discharge (Q'):

    Q'= (5)

    4. Diameter of inlet pipe (Do):

    Do = Ko (6)

    Ko is coefficient, the values of it from 3.5 to 6.5.

    5. Velocity of liquid at the inlet pipe (Co):

    Co = (7)

    = (8)

    is coefficient, the values of it from 0.06

    to 0.08

    6. Diameter of impeller at inlet (D1):

    D1 =0.8Do to Do (9)

    7. Hydraulic efficiency (H):

    There is empirical equation for calculate

    the H ,

    H = 1 - (10)

    Do in mm

    8. Mechanical efficiency (m):

    There are two types of mechanical

    efficiency:

    (8.1) Internal mechanical efficiency (mi):

    There is empirical equation for

    calculate mi

    mi = (11)

    (8.2) External mechanical efficiency (me):

    This loss is due to coupling, bearing, and

    sealing, and difficulty for estimate the value of

    this efficiency, therefore assume the value of it

    from 0.96 to 0.98.

    Therefore, m = mi me (12)

    9. Total (overall) efficiency (t):

    t = Q H m (13)

    10. Output power (Po):

    Po= Q H = g Q H (14)

    11. Input power (Pi):

    Pi= (15)

    12. Power of motor (Pm):

    Pm = from 1.1Pi to 1.2Pi (16)

    13. Diameter of shaft (d):

    d= (17)

    Mt is Tensional moment, is tensile stress

    Mt =9950 (18)

    Pmax in kW

    The values of from 300X105 to 500X10

    5

    14. Diameter of hub (dB):

    dB =from 1.2d to1.5d (19)

    15. Meridian velocity of liquid before inlet of

    impeller ( ):

    = Co (20)

    Meridian velocity of liquid after inlet of

    impeller ( Cm1):

    Cm1= k (21)

    K1 is coefficient of constraint at inlet, the

    values of k1 from 1.1 to1.2

    17. Blade width of impeller at inlet (b1):

    b1= (22)

    18. Peripheral velocity of impeller at inlet ( u1):

    U1= (23)

    19. Angle of blade at inlet ( 1L):

    The blade angle at inlet 1L is bigger than the

    flow angle at inlet 1 , from the velocity diagram at

    inlet (assume there is no prewhirl of flow at inlet)

    that is mean, there is no inlet guide vanes, i.e. 1 =

    90o , C1 = Cm1

    tan 1 = (24)

    1L = 1 + (25)

    is angle of attack; the values of it are from 3o

    to 8o.

    20. Relative velocity of liquid at inlet of impeller

    (W1):

    From velocity triangle,

    W1 = (26)

    21. Peripheral velocity of impeller at outlet (u2):

    u2 = (27)

    is head coefficient, the values of it are from

    o.45 to 0.65

    22. Diameter of impeller at outlet (exit) (D2):

    D2 = (28)

    23. Meridian velocity of liquid at outlet of

    impeller ( ):

    = from 0.7 to (29)

    24. Tangential component of absolute velocity

    for liquid at outlet (Cu2):

    Cu2 = u2 u2 (30)

    25. Slip factor ( ): The slip is the difference between the

    theoretical tangential components of absolute

    velocity of liquid and the actual tangential

    component of absolute velocity, because there is

    - 18 -

  • Copyright 2013 by Technical University Sofia, branch Plovdiv, Plovdiv, BULGARIA. ISSN 1310 - 8271

    difference between the angles 2&2L .

    = 1 - = 1 (31)

    26. Meridian velocity of liquid before outlet of

    impeller (Cm2):

    Cm2 = k (32)

    K2 is coefficient of constaint at outlet; the

    values of it are from 1.05 to 1.1

    27. Angle of blade at outlet (2L):

    Sin2L = . . sin1L (33)

    Chose the value of from Fig. (7) according

    the value of Ns

    Fig. 7. Relation between w1/w2 and Ns [7]

    28. Width of blade at outlet ( b2):

    b2 = (34)

    29. Number of blades of impeller (z):

    Z = 6.5 sin (35)

    30. Pitch of blades at inlet of impeller (t1):

    t1 = (36)

    31. Pitch of blades at outlet of impeller (t2):

    t2 = (37)

    32. Thickness of blade at inlet measure on the

    circle of radius r1( 1):

    k1 = (38)

    33. Thickness of blade at inlet measure on the

    middle line (1):

    1 = 1sin 1L (39) 34. Thickness of blade at outlet measure on the

    circle of radius r2( 2):

    K2 = (40)

    35. Thickness of blade at outlet, measure on the

    middle line (2):

    2 = 2 sin 2L (41)

    36. Capacity Coefficient ():

    = (42)

    37. Head coefficient ():

    = (43)

    38. Net positive suction head required (NPSHr):

    NPSHr = 0.001046 N3/4 Q2/3 (44)

    39. Suction specific speed (Nss):

    Nss= (45)

    40. Diameter of inside of volute ( D3):

    D3 = kH D2 (46)

    KH is coefficient, estimated it by the values

    of Ns.

    41. Width of volute at inlet (b3):

    b3 = b2 + (0.02 to 0.05) D2 (47)

    42. Average velocity of liquid at volute (Cum):

    Cum = kcum (48)

    Kcum is coefficient, the values of it depends

    on the values of Ns.

    43. Design of Volute:

    Athr = (49)

    In which, Athr is throat area of volute; Cthr is

    velocity of liquid at throat.

    From Law of free vortex,

    = C (50)

    In Which C is constant of free vortex, the

    value of C 0.9

    r4 r2 + t + rthr (51)

    t is thickness of tongue of volute.

    Av = Athr . (52)

    In which Av is the annulus area between the

    impeller and outer diameter of volute for each

    angle v ( v from zero to 360)

    Cthr = . u2 (53)

    Fig. 8. Nomenclatures of volute. [8]

    - 19 -

  • Fig. 9. Relation between the values of Cthr/u2 and

    Ns.

    Av=Athr , r , rv = r3 + r

    ro = rv + r

    r is the radius of annular area between the

    impeller and the outside diameter of volute

    for each angle.

    rv is the radius of center to the center of

    annular area for each angle.

    ro is outside radius of volute for each angle.

    6. Conclusions:

    1. In design flow, the wake or boundary layer on

    the suction surface may be quite thin, but as the

    flow coefficient is decreased, the increased

    incidence leads to large wakes. Clearly, the

    nonuniformity of the discharge flow implies on

    effective slip due to these viscous effects.

    2. The slip will not only depend on the geometry

    of the blades but will also be a function of the

    flow coefficient and the Reynolds number.

    3. The design of centrifugal pump is difficult

    subject, because the designer firstly must be

    know and understand deeply the hydrodynamic

    fundamentals of the centrifugal pump and

    know becarfully the importance each

    component of the pump.

    4. The impeller of the pump is heart of the pump,

    therefore the requirements for design of it is

    very important.

    5. The design of pump does not depend on thetheoretical relation only, but it depends on the

    experience of the designer in the field of

    application of the pumps, and also the design

    depends on the experimental and empirical

    relations. In these relations, there are various

    coefficients and factors, the designer must be

    choosing the correct values of them and in the

    suitable ranges.

    REFERENCES

    1. Khin cho Thin, Mya Khaling, and Khin

    Manng Aye (Design and performance Analysis of

    centrifugal pump).World Acadency of Science,

    Engineering and Technology 46 1946.

    2. A.J.Stepanoff, PhD (Centrifugal and Axial

    Pump)2nd

    Edition 1957.

    3. Christopher Earls Brennen (Hydrodynamic of

    pumps). Concepts NREC 994.

    4. Sarim Al-Zubaidy (Preliminary of Design of

    centrifugal impellers using optimization

    Techniques).Transations of the ASME, Journal

    of fluids engineering, June 1994, vol.116.

    5. GRUNDFOS, Researches and Technology, the

    centrifugal pump 2005.

    6. George F. Wislicenus (Fluid mechanics of

    Turbomachinery) First Edition 1947.

    7. Zlatariv (Turbopumps and Fans) Technical/

    Sofia 1998.

    8. J.Karassik ( Centrifugal pumps ) 1998

    Department of Mechanical Engineering

    University of Babylon / College of

    Engineering

    Hilla City

    Iraq

    e-mail: [email protected]

    13.02.2013 .

    - 20 -

    mailto:[email protected]

  • Journal of the Technical University Sofia

    Plovdiv branch, Bulgaria

    Fundamental Sciences and Applications Vol. 19, 2013

    International Conference Engineering, Technologies and System

    TECHSYS 2013

    BULGARIA

    1. Introduction:

    Extrusion is a metalworking process, in

    which the raw material is forced through a die to

    produce long, straight, semi-finished metal products

    such as bars, solid and hollow sections, tubes, wires,

    and strips .Non-symmetric extrusion means that

    both the deformation process and outgoing product

    is unsymmetrical in shape about the central axis and

    mostly used to produce shaped sections in industry

    such as square sections, L-shape, T-shape U-shape.

    In extrusion, mechanical properties of the material,

    frictional condition at the toolworkpiece interface,

    extrusion ratio and die profile, are among the

    important parameters that significantly affect the

    desired characteristics of the product [1]. the

    optimization of these parameters has been one of the

    most important tasks attention of many researchers.

    Extrusion die profile can be conical or curved. In

    the past, due to the difficulty in manufacturing of

    non-conical dies, most of research works concerned

    with the optimization of rod extrusion die geometry,

    focused on conical dies, such as that performed by

    Avitzur [2] on the optimization of die angle by the

    upper bound method. Nowadays, by use of

    computer numerical control (CNC) machines, and

    therefore, the case of manufacture of complex die

    shapes, many pieces of research work have been

    performed on the optimization of curved die

    profiles. Chen and Ling [3] gave upper bound

    solutions to axisymmetric extrusion problems; they

    used three basic kinds of axisymmetric curved dies,

    namely, the cosine, elliptical and the hyperbolic

    types and transformation techniques used in order to

    achieve a mathematically consistent analysis.

    D.Y.Yang, C.M.Lee and J.H.Yoon [4] are used

    finite element method to extrude the shape function

    through curved dies. Lee et al. [5] designed the

    optimal die profile for hot rod extrusion that could

    yield more uniform microstructure. Nagpal and

    Altan [6] presented new die designs, which had

    curved surfaces and improved the upper bound on

    extrusion pressure. In fact, the shape of the die

    designed by theses authors was so good that it was

    THREE-DIMENSIONAL UPPER BOUND AND FINITE

    ELEMENT SOLUTIONS FOR FORWARD EXTRUSION OF

    RHOMBOIDAL AND SQUARE SECTIONS FROM ROUND

    BILLETS THROUGH STREAMLINED DIES

    ABDULKAREEM JALIL KADHIM, AHMED WALEED HUSSEIN

    Abstract: The increasing interest in the modeling of metal-forming processes in recent years has

    brought the development of different analytical and/or numerical technique. In this paper, upper

    bound and finite element solution are made for a steady-state three-dimensional extrusion of

    rhomboidal and square sections through a streamlined dies to predict the required power and to

    show the stresses and strains distribution in the die and billet through the extrusion process . A new

    method of die surface representation using blending function, and trigonometric relationships, is

    proposed by which smooth transitions of die contour from the die entrance to the die exit are

    obtained. The upper bound extrusion pressure is obtained based on derived a general velocity felid.

    The effects of area reduction, the optimum relative die length, the shape of stream function and

    frictional conditions are also discussed. The results are in a good agreement with that obtained by

    other research workers.

    Keywords: Upper bound method; Finite element; Simulation; Streamlined dies; Extrusion process.

    - 21 -

  • used in many other works to come. Gunasekera and

    Hoshino [7] used upper bound solution for extrusion

    of polygonal sections from bound billet through

    converging and curved dies .Kiuchi et. al. [8]

    introduces a new concept in the upper bound

    analysis of extrusion and drawing of shape sections

    where the rotational and axial velocity component

    were approximately assumed. However, there are

    very few reports of 3-D mathematical and FEM

    models deals the extrusion of rhomboidal and

    square sections from round billet throughout

    streamlined dies so, in this paper, a 3-D upper

    bound mathematical model and FEM simulation by

    ANSYS software will consider in order to show the

    effect of die length, area reduction, friction factor on

    total relative extrusion pressure and also the stresses

    and strain distributions throughout the extrusion

    process.

    2. Velocity Fields:

    Figure (1) shows the schematic diagram of

    the shape and dimensions of the general die in

    cylindrical co-ordinate systems in which the y-

    direction is coincident with the extrusion axis.

    When the cross sectional shapes of both the

    entrance and exit of the die are given by analytical

    functions and , then intermediate

    sectional contour can be blended as

    follows:

    ------ (1)

    The streamline function f(y) is given by:

    ------- (2)

    (3)

    Equation (3) satisfies the condition of zero slopes at

    entrance and exit of the die respectively. The

    boundary limits for the die surfaces are given by:

    Therefore, Eq.(1) becomes,

    (4)

    For the exit rhombus section shown in

    Fig.(2) let, (2w1) is the length of the rhombuss

    diagonal that coincident with x-axis, (2w2) is

    the length of the rhombuss diagonal that

    coincident with y-axis, (DR) is the ratio of the

    vertical to the horizontal diagonals

    ,and let (Ro) is the radius of the billet.

    Figure (2) shows that when (=45o or DR=1), the

    rhombus section has perpendicular sides hence, the

    square sections are special case from rhombus

    sections when DR=1.Due to the similarity of the die

    about the x and -y axis, the first quarter will be

    considered .Assuming that the sector AB is

    gradually transferring to the straight line CD when

    changes from 0 to , hence, the equation of exit

    straight line is given by,

    (5)

    By knowing that x=r cos() and y=r sin() then the

    last equation becomes:

    (6)

    From the trigonometric relationships, we note that:

    (7)

    By the comparison with Eq.(6), hence Eq.(6)

    becomes:

    (8)

    Where:

    the function that describes the exit section of

    the die.

    (In rad)

    Hence, the surface equation of the die that

    describes the extrusion the Rhomboidal sections

    from the round billets i.e. Eq.(4),becomes,

    - 22 -

  • (9)

    Fig. 2. First quarter of the die.

    Figure (3) shows the final die surface which drawn

    in MATLAB 7.11 when area reduction

    60%,Ro=20mm, L/Ro=1 and DR=0.8.

    Fig. 3. The die surface.

    Throughout this analysis, the following assumptions

    are employing [8, 10, and 11]:

    i. The work material i.e. the billet material is

    isotropic and homogeneous and the die is

    assumed rigid body.

    ii. The elastic strain is neglected.

    iii. Effect of temperature between the round billet

    and the die is neglected and the process is

    assumed isothermal.

    iv. The longitudinal velocity, Vy, is uniform at each

    cross-section of the material in the die.

    v. The Von-Misses yield criterion is assumed

    applicable.

    vi. The rotational velocity component

    is expressed as product of two functions as

    follows:

    (10)

    The condition of volume constancy in cylindrical

    co-ordinate system is expressed by next equation:

    (11)

    From here, the velocity fields equations are derived

    as:

    (12)

    (13

    (14)

    Where vo is the billet velocity and is the angle of

    symmetry.

    3. The Strain Rates:

    According to cylindrical co-ordinate system,

    the strain rates components are defined as follows

    [8,9]

    (15)

    Total effective strain rate according to Von-Misses

    criterion is given by

    (16)

    4. Upper Bound Solution:

    The upper bound formulation is described as

    follows:

    - 23 -

  • (17)

    Where:

    and,

    Here, J1 is the work dissipated for internal

    deformation; 0 is the yield stress in uniaxial

    tension. J2 is the work dissipated at surfaces of

    velocity discontinuity at the entrance and exits of

    the die respectively due to change in metal velocity.

    In this analysis this power will vanish because f(y)

    has zero slop at inlet and exit of the die respectively,

    J3 is the work dissipated due to friction at the die-

    workpiece interface and is a friction factor. In

    order to find the power losses due to plastic

    deformation J1 and power losses against the friction

    J3, the Gauss quadrature method used to evaluate the

    above volume and area integrals. Finally the relative

    extrusion pressure can be written as:

    (18)

    5. Finite Element Simulation:

    The finite element method (FEM) is a

    numerical approach by which a set of partial

    differential equations can be solved approximately.

    FEM modeling a body by dividing it into an

    equivalent system of smaller bodies or units (finite

    elements) interconnected at points common to two

    or more elements (nodal points or nodes) and / or

    boundary lines and/or surfaces is called

    discretization . In the finite element method, instead

    of solving the problem for the entire body in one

    operation, we formulate the equations for each finite

    element and combine them to obtain the solution of

    the whole body. In this research the finite element

    code ANSYS (V11) was used. It is powerful

    software used to solve both linear and nonlinear

    problems in engineering. Many steps are required to

    build the geometrical model:

    A- Solid model creation: - Solid model built by

    using key points, lines, areas and volumes .In

    this research the key points were determined by

    using MATLAB 7.11 ANSYS interface.

    B- Defining element type: - The Solid billet, the

    die, and the container are all modeled by using a

    3-D 20-node tetrahedral structural solid element,

    named as SOLID95. It can tolerate irregular

    shapes without as much loss of accuracy also it

    has plasticity, creep, stress stiffening, large

    deflection, and large strain capabilities [18].

    Contact elements, namely CONTA174 and

    TARGE170, have been created between billet-

    die and billet-container interfaces. Coulombs

    fiction was assumed. The number of element in

    the case of SOLID95 was 11282 and elements

    CONTA174 and TARGE170 were 652 and 1292

    respectively.

    C- Defining and editing the element real

    constants: - The real constants are properties

    that depend on the element type, such as gap

    size and initial conditions...etc.

    D- Material Properties for Die and Billet:- The die

    is made from tool steel, which as is well-known,

    has isotropic properties

    .The billet material used in this simulation

    is Aluminum alloy (AL) which assumed

    bilinear isotropic hardening and has modulus of

    elasticity (E) of 68 Gpa, tangent modulus (ET)

    of 0.1 Gpa, yield stress (y) of 70.2 Mpa and

    Poissons ratio of 0.3.

    E- Meshing the model: Free meshing is applied

    to entire model.

    F- Apply Loads and obtain the nonlinear Solution: In this step, analysis type (static),

    analysis options (large deformation, equation

    solver, etc.), boundary conditions, and the

    loading were conducted in the form of a

    prescribed displacement. This was achieved in

    this simulation by assuming that total

    displacement of the Ram was (z =25 mm) in the

    z- direction, One load step and a substep value

    of 3000 with limits changing between 100 and

    4000 have been employed during solution. The

    entire model is shown in Fig.(5).

    6. Results and Discussion:

    Upper bound solution is theoretically

    applied for predication of plastic deformation work

    (J) for the extrusion of rhomboidal and square

    sections from round billets. The numerical

    calculations have been successfully performed

    concerning the effect of area reduction, die length

    - 24 -

  • and friction factor on the extrusion pressure and the

    optimal die length. Through, in this paper, priority

    is given to the analysis of the streamlines die

    which produces no shear energy at inlet and outlet

    of the velocity boundaries, the present method is

    applicable to analyze other die profiles simply by

    changing the profile function of f(y). The main

    advantage of the present work is that it could easily

    be applied to the extrusion of many different shapes

    just by defining the entry and exit sections functions

    and putting them into the general formulations.

    Gunasekera and Hoshino [7] carried out similar

    work for extruding the polygonal sections from

    round billets. It is observed from Fig.(5) and Fig.(6)

    that The relative extrusion pressure (PE/o)

    decreases with increase in the relative die length

    (L/Ro) up to certain optimal relative length and then

    it increases. The frictional load has always an

    increasing tend with relative die length, while the

    deformation load gradually decreases with increase

    in the relative die length. Figure (7) shows that the

    extrusion pressure increases as diagonal ratio (DR)

    degreases.

    Fig. 4. Quarter meshed model.

    The Von Misses stress and plastic strain contours,

    are shown in Figs.(8: A , B ,C and D) for the cases

    of DR=1 and DR=0.8 . It can be noted these figures

    that the maximum values has been observed at die

    exit and billet-die interface. Also it can observe in

    these figures that the stresses of extrusion of

    rhomboidal section are larger than the stresses of

    extrusion of square section.

    7. Conclusion:

    Upper Bound and FEM Solution is obtained

    for the Extrusion of Rhomboidal and Square

    Sections from Round Billets through Streamlined

    Dies. The effect of area reduction, the optimum

    relative die length, the shape of die, frictional

    conditions, stress and strain conditions in the die

    and billet are also discussed.

    Fig. 5. Comparison between the streamlined die

    designed by Ref. [7] and authors.

    Fig. 6. The effect of friction factor on total relative

    extrusion.

    0

    0.5

    1

    1.5

    2

    2.5

    3

    3.5

    0 0.5 1 1.5 2 2.5 3 3.5 4

    Re

    lati

    ve d

    ie p

    ress

    ure

    PE/

    o

    Relative die length L/Ro

    80% Area Reduction,Round to Rhombus extrusion ,=0.12,DR=1

    J-frictionJ-deformationJ-total (authors)J-total(Ref.[7])

    0

    1

    2

    3

    4

    5

    6

    7

    0 0.5 1 1.5 2 2.5 3 3.5 4

    Rel

    ativ

    e d

    ie p

    ress

    ure

    PE/

    o

    Relative die length L/Ro

    Round to Rhombus , DR=1 , 40% area reduction

    J,=0

    J,=0.05

    J,=0.1

    J,=0.2

    J,=0.4

    J,=0.6

    J,=0.8

    J,=1

    Billet Die Container

    Punch

    - 25 -

  • Fig. 7. The effect of diagonal ratio (DR) on total

    relative extrusion pressure.

    Fig. 8. A&C: Von Mises stress contours.

    B&D:Von Mises plastic strain contours

    REFERENCES

    1. Laue K, Stenger H. Extrusion: processes,

    machinery, tooling. Metals Park, Ohio: American

    Society for Metals; (1981).

    2. B. Avitzur, Metal Forming: Processes and

    Analysis, McGraw-Hill, New York, 1968.

    3. C.T.Chen and E.F.Ling, Upper bound solution

    to axisymmetric extrusion problems Int. J.Mech.

    Sci, Vol.10, PP.863-879(1968).

    4. D.Y. Yang C.M. Lee and J.H. Yoon ,Finite

    Element Analysis of Extrusion of Section Through

    Curved Dies, Int. J. Mech. Sci. Vol.31, No.2, pp.

    145-156,(1989)

    5. S.K. Lee, D.C. Koo, B.M. Kim, Optimal die

    profile design for uni-form microstructure in hot

    extrusion, International journal Mach. Tools

    Manufacture.Vol. 40 , pp.14571478,(2000).

    6. V.Nagpal and T.Altan,Analysis of the three-

    dimensional metal flow in extrusion of shapes with

    the use of dual stream functions, Proc. 3rd

    NAMRC, Canegie-Mellor Univ., Pittsburgh, Pamay

    (1975).

    7. J.S.Gunasekera and S.Hoshino analysis of

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    dies Journal of Engineering for

    Industry,vol.107/229,(1985).

    8. Kiuchi M, Kish H, Ishikawa M , Study on Non

    symmetric extrusion and drawing, International

    0

    0.5

    1

    1.5

    2

    2.5

    3

    3.5

    0 0.5 1 1.5 2 2.5 3 3.5 4

    Rel

    ativ

    e d

    ie p

    ress

    ure

    PE/

    o

    Relative die length L/Ro

    40% Area Reduction,Round to Rhombus extrusion ,=0.1

    D.R.=0.6

    D.R.=0.8

    D.R.=1

    DR=1

    DR=0.8

    DR=1

    DR=0.8

    A

    B

    C

    D

    - 26 -

  • Journal of Machine Tool, Design and Research

    conference, 22nd proceedings, p. 52332,(1981).

    9. C.M. Lee and D.Y. Yang and K. Lange

    Numerical Analysis of Three Dimensional

    Extrusion of Elliptic Sections by Method of

    Weighted Residuals Int. J. Mech. Sci. Vol.31,

    No.5, pp. 379-393,(1989)

    10. R. Narayanasamy R. Venkatesan,upper

    bound solution to extrusion of circular billet to

    circular shape through cosine dies National

    Institute of Technology 620 015,(2003).

    11. S. Kumar and S.K. Prasad, A Finite Element

    Thermal Model for Axisymmetric Cold and Hot

    Extrusion using Upper Bound Technique

    department of mechanical engineering, institute of

    technology ,Banaras Hindu university ,Varanasi

    221005,(2004)

    12. Guide to the ANSYS Documentation Release

    11.0.

    Department of Mechanical Engineering,

    University of Babylon, Babylon, Iraq.

    E-mail: [email protected]

    E-mail: [email protected]

    14.02.2013 .

    - 27 -

    file:///C:/Users/User/Downloads/[email protected]:///C:/Users/User/Downloads/[email protected][email protected]

  • - 28 -

  • Copyright 2013 by Technical University Sofia, branch Plovdiv, Plovdiv, BULGARIA. ISSN 1310 - 8271

    Journal of the Technical University Sofia, branch Plovdiv

    Fundamental Sciences and Applications, Vol. 16, 2013

    International Conference Engineering, Technologies and Systems

    TechSys 2013

    BULGARIA

    EMPLOYEE-BRAND RELATIONSHIP

    RESEARCH IN MACEDONIAN

    TELECOMMUNICATION COMPANY

    ALEKSANDAR OSMANLI, ATANAS ILIEV

    Abstract. The purpose of the study is to examine internal branding in macedonian

    telecommunication company as a high technology environment. Theoretical framework is

    constructed to measure the current state of case companys employee-brand relationship.

    Based on the literature review, a conclusion was made that the concepts of high technology,

    internal branding and brand identity are closely connected with each other. Internal branding

    is especially important for high-tech companies, because corporate brand is usually their driver

    brand and every employee directly or indirectly represents the brand. At the same time, internal

    branding is their biggest challenge. Brand identity, on the other hand, provides a basis for

    internal branding strategy, but is also the source of brand equity for high technology

    companies. Consequently, brand identity is the key concept, providing direction, depth, and

    texture for the other branding dimensions.

    The empirical study was conducted in a form of a quantitative questionnaire. It was found that

    the level of brand knowledge and commitment in the case company was rather good, even

    though certain weaknesses were identified. Based on the results, some improvement suggestions

    were provided. The empirical results combined to the theoretical foundation can, thus, serve as

    a preliminary groundwork for building up an internal brand management strategy for the case

    company.

    Key words: brands, branding, brand identity, high technology, internal branding, survey

    1. Introduction

    High technology companies around the

    world are facing major challenges. Increasing

    global competition, the accelerating pace of

    technological development, the consolidation of

    markets, and the increased speed with which

    imitations turn up on the market have dramatically

    shortened product lifecycles. As a result, it is not

    enough to have efficient logistic capabilities or

    unique production methods anymore; there must be

    some completely new ways to make the difference

    between company and ones competitors. The initial

    concept of competitive advantage is getting

    fundamentally new aspects as brands, instead of

    products, are becoming the real source of

    competitive advantage. [1]

    Further, as the importance of brands and

    branding is increasing, internal branding has risen

    as a number one subject in the field of brand

    research as well as business management [2]. So

    that companies would be able to sell promises,

    instead of mere products, employees should know

    what they are doing and, more importantly, why

    they are doing. Therefore, before selling the brands

    promise to customers, companies need to sell it to

    their employees.

    The main assumption is that company

    personnel should understand the brand meaning and

    be committed to implementing it in their everyday

    work. Brand in itself is a vast concept and,

    therefore, the aim is to concentrate on studying the

    most important branding concepts in relation to

    high-tech environment as well as to dig into the

    process of internal branding. To fully grasp the

    issue, the following research objectives have been

    set:

    1. To discuss the special branding

    implications of high technology environment.

    - 29 -

  • 2. To identify the characteristics of internal

    branding and to define the dimensions concerning

    internal branding process.

    3. To measure the current state of the case

    company's employee-brand relationship and to

    evaluate the result in relation to the theoretical

    background of the study.

    Branding literature has traditionally focused

    on the external communication of the brand [3].

    Because of this, the internal branding research is

    still lacking in clear and commonly accepted

    structure, although plenty of different theories about

    the subject can be found. Further, the external

    branding research has often concentrated on the

    branding of consumer products instead of industrial

    branding and, as a result, the aspects of high-

    technology branding have just recently been

    emerging from the branding literature.

    As the research problem is clearly

    connected with a practical business aspect, the

    research should be conducted by adding a practical

    viewpoint to the research implementation. This is

    why the literature review is supported by an

    empirical study collecting and combining internal

    branding information in the case company.

    2. Internal branding in high technology

    environment

    The concept of high technology has become

    increasingly popular after the boom of information

    technology branch in the 1990s but still it lacks a

    commonly accepted definition. The general view is

    that high technology industries have great

    dependence on science and technology innovation

    that leads to new or improved products and

    services. They often have a substantial economic

    impact, fueled both by large research and

    development spending and a higher than industry

    average sales growth. New product development

    and capital investment often go hand in hand,

    making high technology companies an attractive

    addition to local tax bases. Traditional high-tech

    industries include, for example, computer and

    information technology, biotechnology, and

    telecommunications. During the last five years,

    however, technological innovation has created

    radical changes in some industries, such as waste

    management, agriculture, automotive, and oil and

    gas, and these industries are increasingly being

    defined as high-tech industries. [4]

    One could easily think that in highly

    technological markets functionality and features are

    what matters, not brands. Why would successful

    brand management be so important to high-tech

    companies, then? First of all, a strong brand helps

    attract and keep customers. Further, it can form a

    solid foundation from which to launch new

    products, improve relationships with channel

    partners, foster good communication among

    employees within and across business functions,

    and help a company better focus its resources.

    Unfortunately, many technology

    companies, usually managed by technologists, often

    lack any kind of brand strategy and believe that

    market success depends primarily on the price-

    performance ratio [5]. At the same time, however,

    their offerings are becoming commodities

    products and services are highly similar and

    competitors are fast to catch up the latest

    innovations [6]. As a result, in many of the high-

    tech markets, financial success is no longer driven

    by product innovation alone and marketing skills

    and branding are playing an increasingly important

    role [6]. Although the lack of managerial interest

    and understanding of branding is only one example

    of the special characteristics of high-tech

    environment, branding high technology is much

    more than just promoting the pure product.

    High-tech products are sold both in

    consumer and industrial markets and the main

    feature distinguishing them from traditional

    consumer or industrial goods are the short product

    life cycles [7]. This means that the products change

    rapidly over time and better and renewed versions

    come to the markets quickly. The speed and brevity

    of these life cycles, caused by continuous

    technological advances and research and

    development breakthroughs, is the main source of

    high-tech branding challenges [5]. Further, the

    complexity of the products and the technical

    sophistication of the target market often cause

    difficulties in managing the relationship with

    customers, and companies may find it hard to define

    what the actual target market is. Therefore, Figure 1

    suggests some specific branding guidelines for

    companies operating in high-tech markets to tackle

    these challenges.

    As discussed earlier, brand awareness

    means the extent to which a brand is recognized by

    (potential) customers and is correctly associated

    with a particular product. Brand image, on the other

    hand, is the markets perception of companys

    brand identity. For high-tech the importance of

    these concepts arise, because customers are

    increasingly buying into brands as much as

    products, and although price and performance are

    essential, they do not guarantee a successful high-

    tech venture.

    - 30 -

  • Copyright 2013 by Technical University Sofia, branch Plovdiv, Plovdiv, BULGARIA. ISSN 1310 - 8271

    1. Establish brand awareness and a rich brand image.

    2. Create corporate credibility associations.

    3. Leverage secondary associations of quality.

    4. Avoid overbranding products.

    5. Selectively introduce new products as new brand and

    clearly identify the nature of brand extensions.

    Figure 1. Additional guidelines for high-tech

    products

    One common obstacle, however, is that

    establishing positive brand awareness and brand

    image requires money and time. High investments

    in research and development are typical for high

    technology industries [7], which often means that

    marketing is running on a low budget. Investments

    on branding can make a difference, though: the S

    model of customer response to brand awareness

    which clearly illustrates that the sales increase

    incrementally as branding expenditure and,

    therefore, the level of customer awareness increase,

    forming an S-shaped curve.

    The visibility and presence of the

    organization behind a brand can create an image of

    size, substance, and competence. This can hold

    especially true in high-tech markets because of the

    large number of small and medium size enterprises,

    global orientation of the companies, and the often

    complex nature of the products. The driver brand

    for most technology companies is the corporate

    brand, not the product brand, meaning that the

    importance is on building favorable organizational

    associations such as trustworthiness,

    innovativeness, expertise, and quality [1]. The

    whole organization should be committed to

    empowering these associations, but in high-tech

    especially the often visible CEO is the key

    component performing an important brand-building

    and communication function [5].

    Customers may find it hard to judge the

    quality of high-tech products, mainly because of the

    technical sophistication of the products and the

    possible lack of user references [1]. Leveraging

    every possible positive secondary association may

    help to improve the brand reputation and the

    perception of product quality and, thus, reduce the

    doubts that the customers possibly have. Methods

    that are especially suitable in high-tech environment

    are getting endorsements from top companies,

    leading industry magazines, or industry experts and

    gaining visibility by participating in trade shows

    and seminars. Nonproduct related associations, such

    as sponsorship of events or co-operation with

    educational institutes, may prove to be valuable as

    well.

    To build a strong high-tech brand, managers

    need to answer the following questions given on the

    so called Brand pyramid. The pyramid consists of

    five different levels, each containing strategic

    questions regarding the brands tangible and

    intangible characteristics (see Figure 2).

    Figure 2. Brand pyramid

    By answering these questions, from the

    bottom to the top, managers of high-tech companies

    should be able to form a solid basis for their

    branding strategy.

    The bottom level of the pyramid represents

    the core product the tangible, verifiable product

    characteristics. The tendency is moving from selling

    just products to selling benefits or solutions,

    which is the second level of the pyramid. Even

    though this change is a step to the right direction,

    the first two levels of the pyramid still represent a

    product-centric point of view.

    Knowing how the customers feel when

    experiencing the tangible characteristics of the

    offering and benefits of the brand is a key to true

    differentiation and, further, provides direction and

    meaning for the brand. The third level of the

    pyramid represents the stage when managers

    understand the importance of emotional reasons and

    act accordingly. Getting to the third level of the

    pyramid is already a big achievement for a company

    operating in high-tech environment, but a promise-

    centric business model is truly accomplished when

    a company reaches the fourth and fifth stages of the

    pyramid. The top two levels illustrate the idea that

    powerful brands attract and hold customers with

    their particular promises of value.

    The fourth level describes the general

    values that the brand reflects, and the fifth level

    represents the personality of the brand itself. Brands

    that reach the last two levels of the pyramid are,

    first of all, able to generate a feasible promise of

    value, consisting of functional benefits, emotional

    benefits, and price. Second, the most importantly,

    they are able to fulfill this promise, which gives

    them a huge advantage compared to their

    competitors. In short, these last two levels of the

    pyramid define the relevant and differentiating

    character of the brand.

    LEVEL

    1

    LEVEL 2

    What are the tangible, verifiable, objective, measurable

    characteristics of products, services, ingredients, or components

    that carry this brand name?

    What is the

    essential nature

    and character of

    the brand?

    What does value mean for

    the typical loyal customer?

    What psychological rewards or emotional

    benefits do customers receive by using this

    brands products? How does the customer feel?

    What benefits to the customer or solutions results from

    the brands features?

    LEVEL 3

    LEVEL 4

    LEVEL 5

    - 31 -

  • The fundamental difference between a

    product-centric and a brand-centric company lies in

    the attitudes of the people throughout the

    organization. Every person in a company should

    recognize the brand strategy, be committed to it,

    and understand specifically how their behavior

    contributes to its execution [5]. This thesis

    concentrates on internal matters, but it is important

    to note that the brand experience should be

    consistent across all the companys partners, as

    well. Technology products are often composite

    systems consisting of several products or

    ingredients, and the partners of a high-tech

    company may be responsible for installation,

    delivery or support of these products [1]. Therefore,

    companies have to ensure that the experience that

    customers have with each partner is coordinated and

    consistent with the official brand strategy.

    A strong corporate brand that will endure

    over time is highly depending on the internal

    understanding of corporate identity. The biggest

    challenge of high-tech branding is to get everyone

    in the organization to understand the importance of

    branding and what it means to sell promises instead

    of just products - internal branding.

    Internal branding has been directly linked to

    employee satisfaction, which in turn is linked to

    customer satisfaction, which is, naturally, linked to

    business performance (Drake et al. 2005, 34). For

    this thesis, the most significant conclusions of the

    theoretical foundation are the following:

    1. High-tech brands build equity through a

    clear and well-defined brand identity.

    2. The biggest challenge of high-tech

    branding is to get everyone in the organization to

    understand the importance of branding and what it

    means to sell promises instead of products.

    3. A clearly defined brand identity is the

    initial source of internal branding.

    4. Getting the employees to know and care

    about the brand identity is one of the most

    important objectives of internal brand management.

    These conclusions clearly show that the

    concepts of high technology, internal branding and

    brand identity are connected with each other; Figure

    3 present the most relevant linkages and

    relationships between these three concepts. Internal

    branding is especially important for high-tech

    companies because corporate brand is usually their

    driver brand and every employee directly or

    indirectly represents the brand. At the same time,

    internal branding is their biggest challenge. Brand

    identity, on the other hand, provides a basis for

    internal branding strategy, but is also the source of

    brand equity for high technology companies.

    Consequently, brand identity is the key concept of

    this thesis, providing direction, depth, and texture

    for the other branding dimensions.

    Figure 3. Brand identity, high-tech branding and

    internal branding relationships

    By studying employee perceptions of brand

    identity, it should be possible to assess the strengths

    and weaknesses of the current state of employee-

    brand relationship and whether there is a need for

    better brand identity management.

    3. Research process and data collection

    The case company is leading macedonian

    carrier of electronic communications, which offers

    to its customers a wide array of top excellence

    telecommunication services and amusing contents

    within the scope of the fixed network, broadband

    services and integrated solutions, also including TV

    over Internet Protocol (IPTV). The Companys

    product portfolio includes Internet Protocol based

    services, data transfer, sale and lease of equipment

    and services for system integration. The company

    currently consists of eight different departments.

    This thesis bases on deductive research approach,

    which involves the development of a theory that is

    subjected to a rigorous test. The study is executed

    according to a holistic case-study strategy, which

    also employs characteristics of survey strategy in

    the form of a questionnaire. It is consisted from a 22

    items in two main sections (Table 2).

    The first section of the questionnaire,

    questions from 1 to 12, measures whether the

    employees know what their brand stands for, and

    the second section, questions from 13 to 22,

    measures whether they care. The measurement scale

    used in the sections was a five-point Likert scale

    reflecting agreement in the 1st section and

    importance in the 2nd

    section. In the 1st section, the

    higher the level of agreement is, the better the

    employees know: number 1 to the outcome of

    strongly disagree, 2 to disagree, 3 to neither

    agree nor disagree, 4 to agree and, finally, 5 to

    strongly agree. In the 2nd

    section, the higher the

    level of importance is, the more the employees care:

    number 1 to the outcome of unimportant, 2 to

    less important, 3 to neither unimportant nor

    important, 4 to important and, finally, 5 to very

    important.

    The biggest

    challenge

    R

    e

    l

    a

    t

    i

    o

    n

    s

    h

    i

    p

    Reflection

    Personality Physique

    Self-image

    C

    u

    l

    t

    u

    r

    e

    BRAND IDENTITY

    Source of

    brand

    equity

    Fondation

    for strategy

    HIGH-TECH

    BRANDING

    INTERNAL

    BRANDING

    - 32 -

  • Copyright 2013 by Technical University Sofia, branch Plovdiv, Plovdiv, BULGARIA. ISSN 1310 - 8271

    Questions from 1, 2, 3, 4, 13 and 14 reflect

    culture, questions 5, 6, 15 and 16 reflect personality,

    questions 7, 8, 17 and 18 reflect physique, questions

    9, 10, 19 and 20 reflect relationship, questions 11

    and 21 reflect reflection, and, finally, questions 12

    and 22 reflect self-image. Further, questions 5, 6, 7,

    8, 15, 16, 17 and 18 represent issues related to the

    company itself, whereas questions 11, 12, 21 and 22

    reflect issues related to customers.

    In order to reduce the possibility of getting

    biased, misleading or wrong research results, it is

    necessary to pay attention to two particular

    emphases on research design reliability and

    validity [8]. Both terms signify trustworthiness;

    reliability tests how consistently a measuring

    instrument measures whatever concept it is

    measuring, whereas validity tests how well an

    instrument that is developed measures the particular

    concept it is supposed to measure.

    A total amount of 574 responses was

    received from the employees. The largest groups of

    respondents were obviously from sales and service

    departments, while finance, IT and marketing

    departments were represented with smaller groups

    of respondents (Table 1).

    Table 1

    Respondents according to departments

    Department Number of

    Respondents %

    Sales 224 39.0%

    Marketing 14 2.4%

    Services 182 31.7%

    IT 56 9.8%

    Finance 98 17.1%

    Total: 574 100.0%

    Table 3 presents a summary of the research

    results according the chosen level of agreement and

    importance for every different question.

    From the questions considering the culture

    of the brand, there is high level of agreement and

    importance, expect for Q2 considering the clear

    understanding of the company's vision most of the

    responders neither disagree nor agree.

    The highest levels of agreement and

    importance were noticed on every question

    considering the brand personality. The same results

    are received on the remaining groups of questions

    considering physique, relationship, reflection and

    self-image of the brand. Only the responses on Q7

    shows that responders generally neither disagree nor

    agree with this issue.

    Table 2

    Questionnaire

    Section 1: Please indicate your level of agreement with

    each of the following statements

    (1 - stongly disagree, 5 - strongly agree)

    Agreement

    1

    I have clear understanding of what the company mission

    is

    2 I have clear understanding of what the company vision

    is

    3 I have clear understanding of what the company values

    is

    4 Mission, vision and values of my company are reflected

    in my everyday work

    5 I understand how my company wants to be seen by

    customers, competitors and media

    6 I know what makes my company different from its competitors

    7 I know what customer needs my company is fulfilling

    with its products and services

    8

    I think that my company transmits a constant visual

    image through its facilities, advertising and communication material

    9 I know what I, as an employee, have to do in order to

    deliver on my company's product promise

    10 I know what I, as an employee, have to do in order to satisfy customers' needs and expectations

    11 I have a clear idea of how the customers feel about my

    company's products and services

    12 I know what my company's customers are like

    Section 2: Please indicate your level of importance with

    each of the following statements (1 - unimportant, 5 - very

    important)

    Importance

    13

    A common, company-wide understanding of the

    company mission, vision and values

    14 Implementing the company mission, vision and values

    in my everyday work

    15 Other people's opinion of my company

    16 Superiority of my company compared to its competitors

    17 The offer of products and services of my company

    18 A constant visual implementation of the company

    facilities, advertising and communication material

    19 Company's expectations of me as an employee

    20 Customer's expectations of me as an employee

    21 Customer perceptions of and attitudes towards the

    company

    22 Knowing who customers are

    23

    Circle your department:

    Sales

    Marketing Services

    IT

    Finance

    - 33 -

  • Table 3

    Summary of research results according the level of

    agreement and importance

    AGREEMENT 1 2 3 4 5

    Q1

    Culture 0 74 148 222 130

    Q2

    Culture 0 116 176 120 162

    Q3

    Culture 0 42 176 180 176

    Q4

    Culture 0 28 120 236 190

    Q5

    Personality 0 14 46 152 362

    Q6

    Personality 0 0 14 124 436

    Q7

    Physique 112 28 180 162 92

    Q8

    Physique 0 172 0 116 286

    Q9

    Relationship 0 0 0 106 468

    Q10

    Relationship 0 0 0 78 496

    Q11

    Reflection 0 0 46 74 454

    Q12

    Self-image 0 0 46 130 398

    IMPORTANCE 1 2 3 4 5

    Q13

    Culture 0 14 96 138 326

    Q14

    Culture 0 14 64 183 312

    Q15

    Personality 0 0 28 124 422

    Q16

    Personality 0 0 60 110 404

    Q17

    Physique 0 0 60 78 436

    Q18

    Physique 0 32 14 92 436

    Q19

    Relationship 0 14 32 92 436

    Q20

    Relationship 0 0 0 106 468

    Q21

    Reflection 0 0 14 88 472

    Q22

    Self-image 0 14 78 74 408

    4. Conclusions

    The level of brand knowledge and

    commitment in the macedonian telecommunication

    company was very good, even though some

    weaknesses were identified company's vision and

    fulfilling customer needs with products and

    services.

    References

    1. Sawhney, M. 2005. Branding in Technology

    Markets. Chapter 11 in Kellogg on Branding: The

    Marketing Faculty of the Kellogg School of

    Management. Eds. Tybout, A., Calkins, T. New

    Jersey: Jon Wiley & Sons.

    2. Davis, S. 2005. Building a Brand-Driven

    Organization. Chapter 12 in Kellogg on Branding:

    The Marketing Faculty of the Kellogg School of

    Management. Eds. Tybout, A.,