TAXADMINISTRATIONJAMAICANOWINTRANSITIONQUESTIONS&ANSWERS

NowthatTaxAdministrationJamaica(TAJ)hasbeenestablished,whatsnext?TransitionalManagershavebeenassigned,effectiveJune1,2011,tosupporttheTAJexecutivetoleadthechangeandtobeginimplementingthenewbusinessprocesses.Willanystaffberelocatedduringthetransition?Atransitionplanhasbeendevelopedtorelocatestaff,unitsandteamsasweconsolidatetheoperationsoftheformertaxdepartments:1. TaxpayerAuditandAssessment

Department(TAAD)2. InlandRevenueDepartment(IRD)3. TaxAdministrationServices

Department(TASD)Thiswillallowforgreatersynergy,teamworkandimplementationofthenewstrategiesandbusinessprocesses.WilltherebeaninterimstructurefortheunifiedTAJ?Duringtheprojected12monthstransitionalperiod,theexecutives: CommissionerGeneral; DeputyCommissionerGeneral,

Operations; DeputyCommissionerGeneral,

ManagementServices;and DeputyCommissionerGeneral,

LegalSupport.WillbesupportedbyaTransitionalManagementTeam,whoaremandatedtoimplementandmanagethenewbusinessprocesses.HowcanIgetmoreinformationaboutthetransitiontoTAJ?YoumaycontactMerisHaughton,DirectorCommunicationsat7548463or5779417(CUG),orsendanemailtocommunications@taj.gov.jmormeris.haughton@taj.gov.jm.Wewillcontinuetoengageourstakeholdersindiscussionsandprovideregularupdates.

NEWBUSINESSPROCESSESTOBEIMPLEMENTEDATREVENUESERVICECENTRESAspartofthenewwayofoperatingandnewlydefinedbusinessprocesses,TAJwillincreasethenumberofRevenueServicesCentresfromfour(4)toseven(7).

GeneralTransitionalManagers(GTM)havebeenassignedtooperatetheRevenueServiceCentres(RSC)andtoalsohaveresponsibilitiesformanagingtheassociatedTaxOffices.TheRSCswilloperateasfullservice,whiletheTaxOfficeswillonlyprovidespecificservices,relatedtoCollections,ComplianceandCustomerService.

GeneralTransitionManagers(GTM)forRSCsandAssociatedTaxOffices

ConstantSpringRSC CrossRoadsTaxOffice AnnottoBayTaxOffice BuffBayTaxOffice

GTMVeletaPryce:9357000;9690000;7553147(Fax);veleta.pryce@taj.gov.jm

KingstonRSC

MorantBayTaxOffice PortAntonioTaxOffice PortMorantTaxOffice

GTMYasminJackson:9222712(SL);9227919ext.;9249240(Fax);yasmin.jackson@taj.gov.jm

SpanishTownRSC PortmoreTaxOffice LinsteadTaxOffice

GTM VeniceRicketts:7499243 (SL);9840000ext.3146;7496700(fax);venice.ricketts@taj.gov.jm

MandevilleRSC

SantaCruzTaxOffice BlackRiverTaxOffice ChristianaTaxOffice

New Business Processes In Transition

GTM Karlene Ferguson: 9610406 (SL); 9626147(fax);karlene.ferguson@taj.gov.jm(email)MayPenRSC OldHarbourTaxOffice ChapeltonTaxOffice LionelTownTaxOfficeGTM Jeffrey Brown: 9027730 (SL); 7860000 ext.3011;7861998(fax);jeffrey.brown@taj.gov.jm(email)St.AnnsBayRSC

PortMariaTaxOffice BrownsTownTaxOffice MoneagueTaxOffice JacksonTownTaxOffice

GTMJasmineHarrisWallace:9179036or9752283(SL);9179036(fax);jasmine.wallace@taj.gov.jm(email)MontegoBayRSC

SavannalamarLuceaTaxOffice FalmouthTaxOffice DarlistonTaxOffice

GTMJenniferSmith:9792912(SL);9520000ext.2107;9790462(Fax);jennifer.smith@taj.gov.jm(email)

Visitusonlineat:www.jamaicatax.gov.jm

July 2011

Based on the new business processes

being implemented, major emphasis

will be placed on enhancing customer

servicedelivery,particularlythroughthe

RevenueServiceCentres(RSC).

Attheseven(7)RSCs,CustomerService

willbestructuredtodeliver:

InOfficeServices

Document Production (eventuallysameday)

Outreach(TaxpayerEducation)Theseserviceswillbedeliveredthrough

specially trained staff and teams of

CustomerServiceAgents.

InOfficeServices

AttheRSCs,servicesprovidedwillrelate

to:

Motor Vehicle & Drivers Licencetransactions

RegistrationofTRNandGCT

Zerorating

ProcessingTCC

Returnscompletionassistance

Generalqueries

DocumentProduction

This areawill provide for the eventual

same day processing (where not cur

rentlydone)of:

MotorVehicleTitles

DriversLicence

TRNCards

GCTCertificate

TaxComplianceCertificate(TCC)

Outreach(TaxpayerEducation)

This areawill be enhanced and teams

assignedineachRSCto:

Visit business entities and associations

Visiteducationalinstitutions

Market services, particularlyeservices

ConductAdvisoryVisits

ConductRegistrationAudits

Conduct workshops, seminars,expos

NEWACCOUNTINGARRANGEMENTSNEWACCOUNTINGARRANGEMENTSNEWACCOUNTINGARRANGEMENTS

OnJuly1,2011TAXADMINISTRATIONJAMAICA(TAJ)

Introduced new accounting arrangements,markingtheconsolidationof theaccounting functionsof theformer Inland RevenueDepartment (IRD), TaxpayerAudit and Assessment Department (TAAD) and TaxAdministrationServicesDepartment(TASD).Aswe continue the transition into thenewlyestablished TAJ, the Accounting Units of the formerdepartments have beenmerged and relocated andaccounting operations are now being conductedcentrallyfrom:

KingStreetRevenueServiceCentre/TaxOffice3rdFloor

13KingStreet,KingstonContact#9227919

All suppliers and contractors are therefore beingadvisedthatchequepaymentsrelatingtotheformerIRD, TAAD or TASDwill now be disbursed centrallyfromthislocation.Also, based on the new accounting operations,contractsenteredintowithanyoftheformerdepartments,havebeenassumedbyTAJandpaymentswillbemadebyTAJ.Itshouldalsobenotedthatanynewcontracts or quotations MUST be prepared in thename of Tax Administration Jamaica (TAJ), as theformerdepartmentsnolongerexistinlaw.On the revenue accounts side, once bank accountshave been established in the name of Tax AdministrationJamaica(TAJ)youwillbeadvised.Itisanticipated that by September, ALL cheque paymentsMUSTbemade toeitherCollector of Taxes orTaxAdministration Jamaica. At that time taxpayerswouldbeadvisedthattheyshoulddiscontinuewriting cheques to Inland Revenue Department/Commissioner Inland Revenue or Taxpayer Audit&Assessment Department/Commissioner TaxpayerAudit & Assessment/Commissioner Stamp Duty &TransferTax. Additionallyweareno longerable tobring toaccount chequeswhichare stillbeingwritten to Income Tax Department/Commissioner ofIncomeTax.Pleasebearwithusasweintroducefurtherchanges

toimproveouroperations.

TaxAdministrationJamaicaExpoBooth

ANational Compliance Planhasbeendeveloped for FY2011/12 to2013/14,providing abroad overview of the long term strategicdirection of Tax Administration in terms ofpoliciesaswellasthespecificstrategiestobeemployedinthecurrentFinancialYear.Amongthestrategiestobeimplementedoverthe next three years to improve compliancelevelsare:1. Developing a revised risk management

programme.2. Developing a debt management frame

work,inclusiveofadebtwriteoffpolicy.3. Reviewinganddrafting legislation tosup

portcomplianceactivities.

4. The introductionofaphased compulsoryfilingprogramme. Y/A 2012 Medical Professionals,

Attorneys,Accountants,Tertiary levelacademiapersonnel,CompanyDirectors

Y/A2013Allotherprofessionals Y/A2014AllPAYEemployees

5. MandatoryTCC requirement for licensingwithprofessionalbodies.

6. Mandatory efiling requirements for specifictaxpayersandtaxtypes.

Acompliancecontinuumpolicywillguidehowcasesaremanaged.

FY20112012InitiativesA revised risk management approach willdirectalleffortsoftheadministrationtoareaswhere therewill be greatest return,whetherin case selection for audits and investigation,debtmanagementortaxpayereducation.

Dataanalysedsuggeststaxevasiononthepartofpersonsinthecasheconomyacrossseveralsectors, who keep little records and acceptcash as the only payment method. Officersdesignated Tax Inspectors will visit businesses, at times unannounced, to observeactivities, check available documents andrecords, and register unregistered taxpayers.Where breaches of the requirement to keepproperbooksand records sufficient to recordallincomeandexpensesareobserved,thefullforceofthelawwillbeapplied.

There will be a push for major employers,including Government, to file their statutoryobligationsonline.

A special project REAP (see below) aimedprimarilyatemployerswhofailtocomplywithPAYErequirementshasbeenintroduced.

Support will be given through our CustomerService and EBusiness Units, as well as ourLegal Support Division, to facilitate the newstrategies and business processes. Sensitisationsessionsandtaxseminars/workshopswillbeheldwithstakeholdergroupsand thegeneralpublictopreparethemforthechanges.

TAJExecutivesmeet:CommissionerGeneral,ViraleeLatibeaudiereindiscussionwiththeexecutiveteam.(LR)GraceRookwood,DeputyCommissionerGeneralLegalSupport;AinsleyPowell,ChiefTechnicalAdvisor;Dr.TerenceFrater,DeputyCommissionerGeneralManagementServices;RosaleeBrown,DeputyCommissionerGeneral,Operations.

An expanded and sustained PAYE audit programmewillbeutilisedtoidentify employers whoare delinquent in remit

ting taxesdeducted fromemployeeswages.AspecialRevenueEnhancementandArrearsProgramme (REAP) has been developed to

identify anddeal appropriatelywithemployerswho:1. Deduct taxes from employees emolumentsbutfailtoremitthistothegovernment 2. Deduct the incorrect amount of payrolltaxes 3. FailtofilePAYEreturns

4. Are not registered as employers butshouldbe.

REAPwillalsofocusonexaminingwholesalersand retailers identified throughdataanalysisbytheForensicDatamimingIntelligenceUnit(FDIU). A Taxpayer Registration Drive andislandwide Street Surveys will be used towidenthetaxnet.

Look out for Revenue Enhancement & Arrears Project (REAP)

FORMOREINFORMATIONTaxAdministrationJamaica(TAJ)wouldbepleasedtoprovideyouwithmoreinformationaboutourprojects,timelines,plansandcontractopportunities.Ifyouareinterested,pleasecontact:

Wewillcontinuetoengageourstakeholdersindiscussionsandprovideregularupdates.

MerisHaughtonDirectorCommunications

PCJBuilding(4thFloor),36TrafalgarRoad,Kingston10,Jamaica,W.I.,

CUG:5779417,Tel.:7548463,Fax:7549593,email:communications@taj.gov.jm

UPGRADINGFORYOU

Tax Administration Jamaica (TAJ) ismaking tremendous efforts toupgrade our physical facilities aswemoveforwardinthetransitionperiodandbeyond.The latest success story is the refurbishing of the Chapelton Tax Officeinto a more pleasing, customerfriendly work environment for bothstaff and customers. Theofficenowboasts: Newcounters Newcashieringstations Newcustomerservicearea Newstanchions Enclosedmainequipmentroom Securedvaultarea Repainting

ThecustomercarparkattheConstantSpring Revenue Service Centre hasbeen paved and marked out, nowmakingparkingmucheasier.TheCrossRoadsandSt.AnnsBayTaxOfficesare in lineforrefurbishing. Inadditionallofficeswillberemodelledand/orrefurbishedoverthenext fewyears, in line with new businessprocesses.

AswetransitionintothenewTaxAdministrationJamaica(TAJ)andbegintointroduce new business processes and strategies, staff and teamswill bereassignedand relocated tooperate inan integratedway. Over thenextfewmonthsotherreassignmentsandrelocationswillbeimplementedaswechangethewaywedobusiness.Belowisalistofstaffwithwhomthepublicmayneedtointerface.

Operational Reassignments and Relocations

Name TransitionalRole Responsibility ContactDetails

KareenWaugh SeniorGeneralManager

ManagetheactivitiesinOperationsDivisionAudit&Compliance,DebtManagement,etc;superviseGMsofRSCs

KingStreetRSC4thFloor13KingStreet,Kingston

9670979(w);9249420(fax);

kareen.waugh@taj.gov.jm

JeanJames SeniorGeneralManager

ManagetheactivitiesinOperationsDivisionSpecialisedServices,Registration,etc;superviseGMsofRSCs

NCBTowers9thFloor2OxfordRd,Kingston5

9297714(w)9297496(fax)

jean.james@taj.gov.jm

DonnaNewmanMerrickSadlerBevonSinclairRichardPalmer

(forcontactbyemailusefirstname.surname@taj.gov.jm)

TechnicalSpecialistsinLegalSupportDivision

Reviewstechnicalissuesandapplicationsfortaxfreetravellingallowances,etcandgivesinterpretations,rulingsandopinionsofspecificcases

OfficeCentreBldg10thFl12OceanBlvd,Kingston

9481147;9481245;9481176;9481129(SL);9670000(switchboard)

9480374(fax)

MerisHaughton DirectorCommunications

Plans,executesandmonitorsCommunicationsprogrammeforTAJ;Chiefspokesperson

PCJBldg(4thFl)36TrafalgarRd,Kingston10

7548463;5779417meris.haughton@taj.gov.jm

LeightonBecklesChanteErskineLesleyannRobinson

CommunicationsOfficers

AssignedtosupportRSCsandDivisionsincommunicatingtheiractivities

NCBTowers(9thFloor)2OxfordRoad,Kingston59263972(w);9202310

communications@taj.gov.jm

SamanthaMyers GeneralManagerCustomerCareCentre(CCC)

ManagestheoperationsoftheCCCandanalyzingrecommendationsforexpansion

MayPenRSC7WindsorAve

MayPen,Clarendon7860000;18888294357

samantha.myers@taj.gov.jm

DaveJeffery GeneralMangerLargeTaxpayerOffice(LTO)

ManagestheoperationsoftheLTOandanalyzingrecommendationsforexpansion

ConstantSpringRSC191ConstantSpringRoad,

Kingston89055616;9690000

dave.jeffery@taj.gov.jm

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