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Cory Heiden
Director Enterprise Solutions
[email protected]
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Learning Points/Key Takeaways
Understand Chemturas Transformation Journey
Benefits/Challenges with this Journey
Lessons Learned
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Chemtura Key Facts
Global specialty chemical company listed on the New York Stock
Exchange/Euronext (CHMT)
Committed to global sustainability and engineering chemical
solutions that meet our customers evolving needs.
More than 4,000 employees around the world
Manufacture in 12 countries and sell products in over 100
countries
2012 sales of $2.6 billion
Global Headquarters Philadelphia, Pennsylvania
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Major End Markets Served
Agriculture
Building & Construction
Durable Consumer Goods
Electrical & Electronics
Industrial
Transportation
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Chemtura History
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Why Transform
Several years of limited IT investment
Poor performance of key systems
Poor network response time
Single Datacenter worldwide
Misaligned SAP License Base
SAP maintenance costs extremely high
Operational costs too high
Leverage commoditization of IT services
Leverage latest technology advances
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Transforming Chemtura
December 2012: Decision made to outsource
January 2013 : Selected Partner to run RFP Process
April 2013 : Selected HCL as Outsourcing Partner
July 2013 : Operations Go Live with HCL
October 2013 : Move to New Datacenter/Virtual Cloud
December 2013: System Stabilized
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Key Transformation Elements
IT Service Delivery
Application Development & Support
Infrastructure & Operations
SAP Environment
Retains Governance & Architecture Core systems knowledge
retained in-house
Retained org focus on delivering transformation
Managed Services Model Value driven solution delivery
Charge back to business
Dedicated Private Cloud Environment Heavily Virtualized
Chemtura owned Assets Device based Variablized Support Model
On Premise, Perpetual License to : HCL Hosted Private Cloud
Model (MCaaS) Term License Opex based Model
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Challenges
All inflight projects must successfully complete
Outsource partner must assume operational activities on Day
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Organizational Change Management Retained Organization
User Organization
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Private Cloud Design
4 Datacenters: Primary GA
Backup CO
Regional Sweden, Singapore
HCL Operated
Private Cage
Redundant Everything
24/7 Security
Primary -
GA
Disaster
Recovery
- CO
Regional-
SE
Regional -
SG
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Security & Risk Management
Chemtura Owns Hardware
Re-assignment rights on contracts
Example : Datacenter
Clear segmentation on security roles
Contractual protections (SLAs)
Focus on IT Governance Organization
Data Privacy & Security
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Benefits Obtained from Journey
SAP maintenance costs significantly reduced
IT operations costs significantly reduced
State of the Art Datacenter built with near real time
synchronization to DR site
Regional datacenters built to improve network performance
Transformational projects being implemented to provide user with
better experience
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Key Learning's
Using a partner to help with RFP is crucial as they bring
structure and negotiating strength
Organization has to have strong tolerance for Change
(Board/senior leadership support critical)
Knowledge transfer is key, provide longer overlap of
resources
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Questions:
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