Upload
eu-council-press-office
View
267
Download
0
Embed Size (px)
Citation preview
8/3/2019 Keynote speech by Runa Sabroe
1/14
New versions for digitalgovernmentBrussels, 16 February 2012, Runa Sabroe,
8/3/2019 Keynote speech by Runa Sabroe
2/14
8/3/2019 Keynote speech by Runa Sabroe
3/14
Involving citizens in
innovation
is about finding ideas that
have a better chance of
working for them.
8/3/2019 Keynote speech by Runa Sabroe
4/14
What is
going on out
there?
8/3/2019 Keynote speech by Runa Sabroe
5/14
And what
does it imply?
8/3/2019 Keynote speech by Runa Sabroe
6/14
How will
people respond
to newinitiatives?
8/3/2019 Keynote speech by Runa Sabroe
7/14
One way forward?The creation of valuable new
solutions with citizens, notfor them.
8/3/2019 Keynote speech by Runa Sabroe
8/14
Example: Choosing a
business code
8/3/2019 Keynote speech by Runa Sabroe
9/14
Why?
20 35% errors in
business code registration
Bad data quality is a
problem for various gov.
bodies
+ 10.000 phone calls a yearis expensive
8/3/2019 Keynote speech by Runa Sabroe
10/14
Solution: from confusion to clarity
when registering a new business
8/3/2019 Keynote speech by Runa Sabroe
11/14
From digitally incompetent to digitally
self-reliant
8/3/2019 Keynote speech by Runa Sabroe
12/14
New versions for digitalgovernment
1. The purpose of the electronic solution
must be communicated clearly
2. The system must handle the complexity,not the user
3. The solution must be based on the usersreality
4. The authorities involved must cooperate in
the digital solutions
8/3/2019 Keynote speech by Runa Sabroe
13/14
Heuristics for user-centricinitiatives
1. Human: From service delivery to sustaining
peoples everyday life
2. Experimental: Prototyping as a vehicle forlearning
3. Concrete: Visualising to enable cross-cutting dialogues
8/3/2019 Keynote speech by Runa Sabroe
14/14
www.mind-lab.dk/en
www.mindblog.dk/en