Learning  Concierge   Connected  Workplace  

C4LPT,  2013  

3  services  of  the  L&D  Department    

Content  Produc4on  

designing,  developing  and  delivering    

courses  and  resources    

compliance,  and  regulatory  training  

 e-­‐learning  

performance  support    

one-­‐size-­‐fits  all    solu=ons  

addressing  ad  hoc  or  ongoing  learning  or  

performance  problems    

iden=fying  core  problems  and  iden=fying    

(learning  and  non-­‐learning)  internal/external/web,  content  and/or  people  

solu=on(s)    that  best  meet  needs,  preferences,  =me  and  

budget    

one-­‐size-­‐fits-­‐one    solu=ons  

suppor4ng  work  teams  and  communi4es  as  they  share  knowledge  and  work  

collabora4vely      

helping  to    build  new  personal  and  collabora=on  

(people)  skills    

also  social  onboarding  social  mentoring    

enterprise  community  management