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LEVEL OF STUDENTS SATISFACTION QUESTIONAIRE

Republic of the Philippines

Tarlac State University

College of Business and AccountancyTarlac City

Dear Respondent,

The undersigned is currently conducting a thesis entitles Level of Students Satisfaction

in TSU Cafeteria Services. In connection to this, We would like to ask your honest

answer to the questions given below. You are assured that your responses will be handled

with utmost confidentiality.

Your cooperation will be of significant part in the conduct if this study which can help

the policy-making body of TSU Cafeteria to better its services.

Thank you very much.

Sincerely,

(Sgd.)

ABVIEL G. YUMULLEILANI M. SOTTO

RODELIA B. LONGGA

CHAROLYN Q. MARIANOIVEE CRYSTAL G. DIMAL

SHELLEY S. PANGILINAN

Researchers

I. PERSONAL DATA

Name (optional): _________________________________________________________

College: _______________________________ Major: ___________________________

Religion: ___________________________

Gender: Male Female

8/10/2019 Level of Students' Satisfaction in TSU Cafeteria Services Questionaire

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Year Level: 1st 2

nd 3

rd 4

th 5

th

Allowance

50-100

101-200

201-300301-400401-500

Other, Pls. specify

______________

II. LEVEL OF STUDENTS SATISFACTION SURVEY

Please check appropriate scale describing the level of satisfaction of TSU Cafeteria

services.

Satisfied Very Satisfied Undecided Dissatisfied Very Dissatisfied

5 4 3 2 1

Description Statement

SCORE

5 4 3 2 1

Ambiance Cafeterias temperature.

Cafeterias appearance.

Staffs appearance

Cleanliness The Cafeteria premises are tidy.

The utensils are clean.

The facilities are clean.

Taste of Food Something sweet.

Something sour.

Something spicy.

Something salty.

Amount of Serving There is enough food.

Authenticity of food.

Variety of Food The menu in the canteen is suitable for me.

The menu choices were sufficient to

accommodate your personal preferences.Customer Service Friendly, polite and helpful staff.

Attentive staff.

Efficient service.

Staffs have food and beverage knowledge.

Staffs have culinary heritage knowledge.

Sympathetic handling of complaints.

Price Cheap

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Acceptable

Expensive

Nutritional Value The Cafeteria complies with the rules in

Nutritional quality.

High cost food with some consideration on the

nutritional value.High cost food without consideration on the

food nutrients.

High cost food even if it is junk food.

Thank you very much for your cooperation!