Life Skills for the Office Staff

7/27/2019 Life Skills for the Office Staff

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LIFE SKILLS


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Definition

theabilitiesforadaptive and positive

behavior that enablesindividualsto

deal effectivelywith the demands andchallenges of everyday life


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What are those skills ?

Decision Making

Creative Thinking

Critical Thinking

Problem Solving

Negotiation Skills

Interpersonal

Relationship

Self Awareness

Empathy

Effective

Communication

Coping with stress


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1.Creative

Thinking

2.Communication

skills3.Interpersonal

skills

4.Empathy


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Creative Thinking

Enables to explore available alternatives and

consequences of actions or non-actions

Contributes to Decision Making

& Problem Solving


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The skills that we are concentrating

upon


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Activity


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1.How do you put a giraffe in the fridge?


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Open the fridge, put the giraffe inside,

close the fridge. This question checks if

you tend to make simple things

complicated


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How do you put an elephant in

the fridge ?


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Open the fridge, take out the

giraffe and then put the elephant


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The Lion King organised a party for

the animals. Except one animal everyone was present


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Elephant as it is in the fridge


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You have to cross a river and it is

populated by alligators. What willyou do ?


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Swim across the river as all the

alligators are at the party


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Game

Take a look at the following picture.

There is a man holding a log of wood in his hand.What happens to the log

when the man opens his hand?


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Empathy

Ability to understand and accept others

To put oneself in other persons shoes

Being nurturing and tolerant

Encourages a positive behavior towards

people in need or difficulty


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Empathize!

Put yourself into others shoesothers..


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Activity

Guessing the picture


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Interpersonal Skills

To be able to develop & nurture supportive

networks

To be able to end relationships constructively Helps adolescents to relate with people in positive

ways


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Why Interpersonal skills?

To improve

Relationships

Good Work environment

Leadership skills Productivity

Success

You are liked by others

3/3/2014


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Activity

games


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We deal with people and not

machines!!!


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SMILE


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BE APPRECIATIVE


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PAY ATTENTION TO OTHERS


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PRACTICE ACTIVE LISTENING


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BRING PEOPLE TOGETHER


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RESOLVE CONFLICTS AMICABLY


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COMMUNICATE CLEARLY


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HAVE A SENSE OF HUMOUR


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SEE IT FROM THEIR SIDE -EMPATHY


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Communicationsdid you know?

If you tell 100 people something without

repetition:

After 24 hours, 25 percent have forgotten it



After one week, 96 percent have forgotten

it


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What is communication ?

Exchange of ideas, information, views,

opinions, emotions between two or a

group of living beings.


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Why communication skills are

important ?

To give or seek information

To build relationshipsfamilies, friends,faculties

To express our feelings

To avoid misunderstandings

Enhancing the communication skill is

vital aspect of your personal &professional development

Encourages co-opeartion


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Types of Communication

Verbal Communication

Nonverbal Communication

Written Communication


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The Communication Process

Feedback

ChannelSource ReceiverSender


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Communication Fundamentals

Direction:

Downward

Upward

Crosswise

Networks:

Formal vs. Informal


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Keep It Short

If there are any points on which you requireexplanation or further particulars we shall be gladto furnish such additional details as may be

required by telephone.


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Instead say..

.If you have any questions, please ring.


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Circumlocution Obfuscates


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BIG WORDS CONFUSE


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Emphasise the positive Please send your payment so that we can renew

your membership.

Not the negative If you don't send your payment, we won't be able

to renew your membership.


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Key Communication Skills

Listening Skills

Feedback Skills

Presentation skills


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Communicate

CClear

O- Objective

M- Meaningful

M-Message

U-Understandable

N- Need Based

I- Interesting

C- Correct

A- Authentic

T- Timely

E-Empathetic


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Thank you

Documents

Life Skills for the Office Staff