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Declining PC Sales
In the wake of Apple’s iPad Hewlett Packard announced a record quarterly loss of $8.9 Billion
AP, August 23rd 2012
Mobile Revenue
CNN Money
iPhone Revenue
$74.3 Billion
Microsoft Revenue
$73 Billion Billion
June 2011 through June 2012
Mobile to Outnumber PCs
Gartner, 2012
By 2015 mobile projects will
outnumber PC projects by a
ratio of 4 to 1
2012 2013 2014 2015
Preparation
Washington state government needs to
plan for the mobile technology shift
L&I Mobile Initiative
L&I has more than
200 auditors and
inspectors that spend
several days at a time
on the road visiting
several field sites
sometimes in remote
locations.
These employees need better tools
Lack of Information
Compliance opportunities are
missed because inspectors
lack access to information
about activities and
contractors at sites.
Trip Routing
Planning trip routes and
site visits is inefficient.
Inspectors spend more
time than necessary on
the road.
Public Mobile Support
Adaptive layout and
design applied to L&I
Web-based content
and applications
LNI.WA.GOV
BYOD Profile
Common Profile
Commercial Off
The Shelf Apps
Personal Device
Personal Data
Personal Apps
Test Plan
DEVICE
MANAGEMENT
BUSINESS DATA
DATA CHANNELS
COTS APPS
Development
Management
Integration
Security
User Experience
Mobility Model Proof Points
Results
User Experience
Usability Scores
SUS Learnability Ease of Use
iPhone 70.42 4 4
iPad 79.16 4.33 4.33
Note 71.66 3.5 3.33
Focus 55.42 3.5 2.83
Size
OS Integration
Work Places
DEVICE
Results
DEVICE
•Experience between Apple and Android
devices is transferable.
• Windows phones are challenging to
navigate.
• Windows phones are learnable.
Size
OS Integration
Work Places
User Experience
Results
DEVICE
• Onscreen keyboards are too small for
all but the iPad.
• Galaxy Note requires two hands.
• Stylus pens were unused.
Size
OS Integration
Work Places
User Experience
Results
User Experience
Policy
MANAGEMENT
• Mobile Device Management (MDM)
policies change the user experience.
• User experience will need to be
balanced against functionality and
security.
Results
User Experience
Custom Apps
Business Data
• Mobile user interface design and
development is different from web or
windows application development.
• The user experience with mobile
applications has defined the mobile
experience and is critical to mobile app
success.
Results
User Experience
Policy Affects
COTS Apps
• COTS apps behave differently on
Apple, Android and Windows phones.
• MDM policies applied to mobile devices
also affect COTS apps behavior.
• User experience will need to be
balanced against functionality and
security.
Data Channels
Results
DEVICE
Security
• Apple products provide encryption and
file data protection.
• Android and Windows devices require
3rd party products for security.
Encryption
Authentication
Results
Features Control
Device Wiping
MANAGEMENT
Identification
Quarantine
• MDM solutions meet security
management requirements.
Security
Results
App Dev Framework
BUSINESS DATA
• Developing mobile applications
requires new skills, particularly security
and connectivity.
• Leveraging an application
development framework mitigates
security issues from poorly developed
apps.
Security
Results
Data Loss Prevention • Assess data security classification.
• Apple devices provide a security
boundary for data and COTS apps.
• Androids require mobile app
management solutions.
Security
COTS Apps
Data Channels
Results
• On Apple devices Junos for Juniper
was easily configured at the device level,
including security certificates.
• Android devices require individual
application VPN connections.
• Unable to configure VPN for Windows
phones.
Integration
Wi-Fi Config
VPN Config
Certificates
DEVICE
Results
• MDM acts as a proxy to Exchange and
needs to be accessible from the Internet.
• Vendors offer hosted and cloud MDM
gateway solutions.
Integration
MANAGEMENT
MDM Gateway
MDM Config
MDM Hosting
Connectivity
Results
• MDM solutions provide Enterprise App
Store capabilities.
• App deployment manager needs to
interact with MDM solution.
Integration
BUSINESS DATA
Ent App Store
Results
Exchange
ActiveSync • MDM solution acts as an Exchange
proxy.
• MDM provides fine-grain control
Exchange lacks.
Integration
COTS Apps
Data Channels
Results
• MDM solutions provide robust device
provisioning, identification and de-
provisioning capabilities.
•Some MDM solutions also provide MAM
capabilities.
Management
Provisioning
Identification
De-provisioning
DEVICE
Results
•Mobile device provisioning and
management processes will need to
change to treat cellular devices as
mobile devices.
Management
MANAGEMENT
User Support
Results
• Relied heavily on the Mobile Application
Development Platform (MADP).
• The MADPs provided varying levels
app framework capabilities.
Development
DEVICE
Data Sync
Interface Design
Hardware
Features
Cross-Platform
Results
•Two WSYIWYG IDEs only provided
prototyping capabilities. Significant
coding was still required.
• Dev framework eases development
process.
Development
MANAGEMENT
Code-less
Hosting
Testing
Cross-Platform
Dev Framework
Windows 8
Microsoft Strategy
Leveraging desktop
market presence
Single experience
across all platforms
Windows 8
Windows 8 on ARM Processor
No Active Directory Support
No Group Policy Support
Manage like an iPad or
Android
Windows 8
Windows 8 on Intel Processor
Active Directory Support
Group Policy Support
Manage like a laptop
Windows 8
Gartner on Windows 8
Consider Windows 8 for all new PC deployments, but only after XP is eliminated and you have researched and tested your applications for Windows 8 / IE 10 compatibility.
Gartner Research
Recommendations
Windows 8
• The consumer market is driving the mobile
business computing environment.
• Continue mobile deployment plans.
• Implement MDM solution.
• Consider mobile application development
platform.
• Conduct comprehensive Windows 8
assessment.
Recommendations
User Experience
• Tablets preferred for field staff.
• Continue to use laptops for some field staff jobs.
• Assess user experience, functionality and
security when defining MDM policies.
• Assess user context when defining COTS
strategy (content creators vs consumers).
Recommendations
Security
• Implement an MDM solution.
• Assess data security classification to
determine the need for MAM.
• Consider using security certificates for
authentication.
• Consider a MADP for custom app
development.
Recommendations
Integration
• Assess vendors’ cloud-based MDM
gateway capabilities.
•Examine device management and app
deployment processes.
Recommendations
Management
• Implement an MDM solution.
• Manage cellular devices as mobile
computers.
Recommendations
Development
• Consider a Mobile App Development
platform.
• Use the MDM’s Enterprise App Store
capabilities to deploy custom apps.
L&I’s Proposed Solution
DEVICE
MANAGEMENT
BUSINESS DATA
DATA CHANNELS
COTS APPS
iPhone/iPad
McAfee EMM
MADP RFP
App Control