The Saga The Saga of theof the

Loaner Loaner LaptopLaptop

A parable byA parable by Chad H. QuellaChad H. Quella

PC Support SolutionsPC Support Solutions

►Fix it over the phoneFix it over the phone►Send it into PC Support (2-3 day wait)Send it into PC Support (2-3 day wait)

Don’t send AC adaptor!Don’t send AC adaptor! Include FedEx acct # and Internal Billing Include FedEx acct # and Internal Billing

## Use Use StandardStandard Overnight Shipping Overnight Shipping

7101302

PC Support SolutionsPC Support Solutions

►Fix it over the phoneFix it over the phone►Send it into PC Support (2-3 day wait)Send it into PC Support (2-3 day wait)

Don’t send AC adaptor!Don’t send AC adaptor! Include FedEx acct # and Internal Billing #Include FedEx acct # and Internal Billing # Use Use StandardStandard Overnight Shipping Overnight Shipping

►Send it to Dell (1-2 week wait)Send it to Dell (1-2 week wait) PC Support gives you Dell’s 800 #PC Support gives you Dell’s 800 # Dell sends you a boxDell sends you a box You send your laptop (minus hard drive)You send your laptop (minus hard drive)

Loaner LaptopLoaner Laptop►Logon to Outlook Web AccessLogon to Outlook Web Access

Tell your FT and FS know you have a loanerTell your FT and FS know you have a loaner Ask someone to forward needed filesAsk someone to forward needed files

►Sign reports, Holiday device report, Install Sign reports, Holiday device report, Install completion report, etc.completion report, etc.

►Time Trak: your Enterprise username/pswdTime Trak: your Enterprise username/pswd Send approx. daily hours to FS by 9AM Monday Send approx. daily hours to FS by 9AM Monday

►Set up MSM/NterviewSet up MSM/Nterview Utility & instructions at top center of desktopUtility & instructions at top center of desktop Follow instructions Follow instructions in orderin order

Loaner LaptopLoaner Laptop

►Download Access Point FirmwareDownload Access Point Firmware►Make sure you have the latest IHT Make sure you have the latest IHT

and Binariesand Binaries►Plug in & set up USB attachmentsPlug in & set up USB attachments

your printer(s)your printer(s) Symbol ScannerSymbol Scanner BlackBerryBlackBerry WinTV attachmentWinTV attachment

When you get your laptop When you get your laptop backback

►Download Access Point FirmwareDownload Access Point Firmware►Download MSM folders and test Download MSM folders and test

NterviewNterview►Make sure you have the latest IHT and Make sure you have the latest IHT and

BinariesBinaries►Set up Cellular Modem Test ToolSet up Cellular Modem Test Tool

Remove DRFCL Tool 2Remove DRFCL Tool 2 Plug in a USB Cell Modem & try out Test Plug in a USB Cell Modem & try out Test

ToolTool

When you get your laptop When you get your laptop backback

►Plug in & set up your printer(s)Plug in & set up your printer(s)►Plug in & set up Symbol ScannerPlug in & set up Symbol Scanner►Plug in & set up your Verizon USB ModemPlug in & set up your Verizon USB Modem►Plug in & set up your WinTV attachmentPlug in & set up your WinTV attachment►Set your wifi power management to Set your wifi power management to

HighestHighest

When you get your laptop When you get your laptop backback

►Return loaner to storage site as Return loaner to storage site as quickly as possiblequickly as possible

►Notify FS and FT that you’ve returned Notify FS and FT that you’ve returned itit Report any problems with loanerReport any problems with loaner

►Don’t go on any more Don’t go on any more

naughty websites!!!naughty websites!!!►Questions?Questions?►Thank You!Thank You!