LSO TRAINING PROCEDURE FOR ASK YOURSELF TRAINING12/25/2010
This procedure replaces the LSO Training Procedure For Ask Yourself Training dated 12/10/2010. LSO is an acronym for Learning Solutions. Learning Solutions (LSO) is an AT&T training web site. This is a procedural document, the purpose of which is to provide a specific procedure for: 1. Registering as a new user to the LSO training web site. 2. Logging in to the LSO training web site, Booking a course, and taking a course. 3. Providing confirmation of successful training completion for AT&T and to the students company Single Point Of Contact (SPOC). All employees of suppliers/vendors/companies required to complete the Ask Yourself course must complete the online course available at the LSO web site. The Course Name of the current course is Ask Yourself. The Course Number is 51247894. NOTE: Always search on the Course Number. If you search on the Course Name and type in Ask Yourself, you will receive a list of Ask Yourself courses, causing confusion.
TRAINING REQUIREMENTS All employees of non-AT&T companies working in AT&T facilities are required to complete the online Ask Yourself course annually, by the deadline set by AT&T each year. TRAINING DEADLINE - Unless otherwise notified, the deadline for completing the online Ask Yourself course each year is September 30th. - Those who never completed the online Ask Yourself course are required to complete it before being granted access to AT&T facilities. - Those who completed the online Ask Yourself course last year are required to complete it in the current year, by the deadline. - Those who completed the online Ask Yourself course this year are required to complete it again next year, by the deadline. NOTE: If an individual does not complete a course by the deadline date, they will not be permitted to work on AT&T orders, and will not be permitted access to AT&T facilities, until completion of the course has been confirmed by the companys Single Point Of Contact (SPOC).
SECURITY ISSUES In the past, some companies designated representatives to register all of their employees at the LSO training site instead of requiring each individual employee to register for them self. When they did, the person doing the registering used their own email address for all new registrants instead of the email address of the person being registered. For several reasons, including AT&T Security requirements, no company or company representative may use their email address to apply for registration for anyone other than them self. If a company wants to designate representatives to register all of their employees, a valid email address for each student will have to be submitted with the application. This will result in the system generated confirmation email being sent to the applicant/student, not to the company representatives doing the mass registering. This is required because the system generated confirmation email contains the students Password, and only the student should possess their Password (unless someone needs it to assist with trouble shooting a problem the student is having). It is recommended that each company instruct their employees to provide their LSO UserID to a designated company representative. This can be helpful should the employee lose track of their UserID. But, designated company representatives shall not retain their employees Passwords.
NOTE TO STUDENT: Keep track of your LSO UserID and Passwordbecause some courses must be repeated annually. Once you have a UserID issued to you after 01/01/2009, you will not be issued another one unless it becomes necessary to do so in order to resolve a problem.
TROUBLE ASSISTANCE If a student is having trouble logging into the LSO web site for training, or is having trouble while completing training, they shall contact either their companys Single Point Of Contact (SPOC) or the LSO Help Desk for assistance. No student should directly contact the AT&T Training Coordinator, or their designated representative, for assistance. If a companys SPOC needs help, they should contact the LSO Help Desk first. If the LSO Help Desk cant assist, the SPOC may then contact the AT&T Training Coordinator for assistance. If it becomes necessary to contact the LSO Help Desk, the telephone number is 888-878-2752 (or 404-927-0290). Select prompt 5 only. When the Help Desk representative answers, the first thing to do is identify your self as a Business Partner. If it becomes necessary for the SPOC to contact the AT&T Training Coordinator, the telephone number is 903-236-3834.
GENERAL INSTRUCTIONS 1. Everyone required to take courses at the LSO web site will need to apply for registration using the SPECIFIC INSTRUCTIONS provided in this document. NOTE: All employees of suppliers/vendors/companies (and their subcontractor employees) who were issued a LSO UserID prior to 01/01/2009 must re-apply for registration to the LSO training web site and be issued a new LSO UserID. Instructions on how to apply for registration can be found in Step 1 of the Specific Instruction in this document. WARNING: Anyone completing a course at the LSO web site after 01/01/2009 using an old UserID will be required to repeat the course. 2. The first thing the new applicant will need to do when they apply for registration to the LSO web site is select the name of the company they work for, or the name of the company they will subcontract for, from a drop down list. It is imperative that each company SPOC communicates to their employees the name of their company as it will appear in the drop down box when they go to the LSO web site to apply for registration. If the company the employee works for, or the company the employee will subcontract for, isnt listed in the drop down box, the employee should notify their company SPOC. If necessary, the SPOC will contact the AT&T Training Coordinator for assistance.
NOTE TO STUDENT: Due to programming language issues, thetraining department is not able to list the companies in alphabetical order the same way they would appear if they were sorted in Excel.
After the application has been completed and submitted, the application will need to be approved by the companys designated OWNER/APPROVER. If there arent any problems with the application, it will be approved as soon as possible, usually within 24 hours. Here is a list of typical mistakes made by applicants that result in an application being disapproved: - The employee reversed their first and last name on the application. - The employee entered their email address incorrectly. - The email address entered on the application has already been used by someone else. All applications are approved in date order as they appear in the list at the approval web site.
Once the application for access to the LSO web site has been approved, a system generated confirmation email will be sent to the email address the student provided when they applied for registration. The confirmation email will include: - the system generated UserID for the student, - the Password the student provided when registering, - the LSO training web site URL, - a reminder to wait 24 hours before accessing the training site.
NOTE TO STUDENT: If you attempt to access the training sitesooner, you will be redirected to a web page that will not explain the problem, resulting in frustration and wasted time. 5. Twenty-four hours after the student has received their system generated confirmation email, they may log in to the LSO training web site, BOOK a course, and complete a course using the SPECIFIC INSTRUCTIONS provided in this document.
Once the student has successfully completed a course, they must print their Certificate of Completion (to be carried with them when working in AT&T facilities), and they must provide confirmation of successful course completion to their companys SPOC. How to do both of these is described in the SPECIFIC INSTRUCTIONS in this document.
SPECIFIC INSTRUCTIONS Step 1 - How to apply for registration to the LSO training web site. Go to URL https://www.e-access.att.com/lsobp/NonAlliance/BPAccess - Click New User Registration. - Select the name of the company you will be working for. - Click Continue. - Complete the New User Registration Form. - Click Submit. - You will see the following message on the next screen:Your Name, Your registration request has been Submitted. You will receive an e-mail notification once your request has been approved. Please Note: Access to Learning Solutions may take 24 hours. Please use your user name and password to enroll in training. You may close the Browser now.
REMINDER TO STUDENT: Wait 24 hours after you receive yoursystem generated confirmation email before attempting to access the LSO training web site for training.
Step 2 How to log in to the LSO training web site, how to Book a course, and how to take a course. HELPFUL HINTS 1. For best results, access the training site using Internet Explorer 6. If this is an issue for any company, contact the LSO Help Desk for direction. 2. Make sure all pop-up blockers are turned off. If they arent, you may have trouble during the course. 3. A passing score on the Final Assessment is 80 and above. If you fail the course, you will have to wait 24 hours before trying again. To Log In To The LSO Training Web Site - Go to URL https://www.e-access.sbc.com/see/. - Enter your UserID in the UserID field. - Enter your password in the Password field. - Click OK. - On the next page click OK. - Click LSO Guest. - Click Manage My Learning. To Book A Course - In the Course Number field, enter the eight digit course number. - Click Find. - When the course has been found, click on the course name link under the Course column in the middle of the page. - Go to the bottom of th