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The Lubbock Chamber of Commerce's monthly newsletter.
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Vol. 20 No. 3 March 2012
Meghan Gandy, M.S., R.D., L.D.director of wellness
Bill Hartsfieldpresident/ceo
iaWellness is a comprehensive corporate wellness solution that targets behavior and lifestyle changes
in an effort to control healthcare costs.
start your own health reform today!!call meghan at 765-7265 or visit iawellness.com
4902 lakeridge drive | lubbock, tx 79424 | (p) 806.765.7265 | iawellness.com
A Division of Insurance Asssociates Employee Benefit Company
(See Business Expo, Page 6)
2012 Total Resource Campaign KickoffThe 2nd Annual Total Resource Campaign
(TRC) kickoff is set for March 1, 2012, and concludes with a victory celebration on April 30.
The TRC is an eight week campaign led by more than 100 Chamber volunteers. During this time, members are offered opportunities to promote their business via Chamber events and programs throughout the year. Volunteers are able to assist companies with choosing from a variety of sponsorship options to meet individual marketing needs.
“The TRC offers excellent exposure for companies both at the Chamber’s events and within our signature publications,” said Chamber Chairman Tim Collins.
Members are invited to participate in a number of ways. Be a part of the 2012 TRC and promote your company by volunteering, securing sponsorships, providing assistance with reward sessions and providing giveaways.
Alona Beesinger of Suddenlink Communi-cations is chairwoman of the Chamber’s 2012 TRC. Also leading the campaign this year are five vice-chairs: Renee Davis, Alderson/Mercedes-Benz; Jennifer Frager, Suddenlink West Texas; Marinda P. Heinrich, Atmos Energy; Greg Jones, American State Bank; Keith Patrick, TRC co-chair, American Can-cer Society.
For more information about opportunities to volunteer, sponsor Chamber events, earn cash prizes or promote your company, please contact the Chamber at (806) 761-7000.
Thanks to Benchmark, Advanced Graphix and Outback Steakhouse for making the TRC Training and Kickoff a success!
Thursday, May 10th is the date for the 2012 Business Expo, hosted by the Lubbock Chamber of Commerce at the Lubbock Me-morial Civic Center from 9 a.m. to 5 p.m.
Participating in the Business Expo lever-ages branding and marketing opportunities while benefitting from Business to Business Networking with more than 200 exhibitors and approximately 7,000 attendees. Market-ing for this event includes television, radio, newspaper and area billboards as well as printed brochures and tickets which are mailed
to all 2,100-plus members of the Chamber. Electronic blasts sent via Monday Memo and Thursday Updates reach more than 4,000 individuals and the Chamber website averages 5,000 visits per month.
Exhibit space is limited, so please reserve your booth space today!
“Pedestrian Mall space is still available, and reservations will be accepted until we run out of space,” said Business Expo Chairwoman, Kathy Timms. “Restaurant Row” will return
Reserve Your Expo Booth Space Today
March 2012 • Page 2 • Lubbock Business Network
Lubbock Mapchoose Lubbock!The Award-Winning
The Lubbock Map
is more than 20 years old.
Why? It’s about distribution.
Year after year, we have
many repeat customers.
Why? It’s about distribution.
A minimum of 50,000 maps
will again be distributed this year.
If you know any of our current customers,
we encourage you to call them.
They advertise for many different reasons --
but it’s mainly because of ...
distribution.
Publicize your business to thousands of potential customers, and receive maps
for your business to distribute.
Call NOW! 744-2220
www.LubbockTexasMap.comwww.LubbockMap.com
The Lubbock Map is a joint project of the Lubbock Chamber of Commerce, Visit Lubbock, and Word Publications.
Be included on The Lubbock Map
or e-mail Cary Swinney - [email protected] Chamber of Commerce
5/4/20128:00 a.m to 3:00 p.m.Bacon Heights Baptist Church; 53rd and Slidehttp://bit.ly/chamberleadercast2012806-761-7000
*Space is limited.
Ambassador of the Month- Gabe Vitela Congratulations to Gabe Vitela of National Teachers Associates
Life Insurance Company for being named the Lubbock Chamber’s Ambassador of the Month this March. Along with being an Ambas-sador, Vitela serves on the Chamber’s Board of Directors. Vitela was presented this award at the monthly Board of Directors meeting on February 23rd.
Sponsored by
March 2012 • Page 3 • Lubbock Business Network
West Texas’s most trusted source for meeting your record management needs. We offer professional storage, digital imaging, data center services, and secure destruction of any type of records; we can image and copy (printing) documents up to 24 x 48”; we offfer professional record archive services, Class 350 4-hour Vault storage and consulting for all of your professional RIM needs, including disaster recovery and business continuity services. Call or come visit us to learn more and tell us how we might help you.
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815 S. Gilbert Drive Reese Science & Technology Center Lubbock, TX 79416
CALL (806) 885-2906 or visit our web http://www.westexdocument.com
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Lubbock ChamberMember
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WesTex Document, Inc.
Do you have something interesting to share with us about your business or one of your employees? Send it to us and we will do our best to include it in our monthly newsletter! E-mail [email protected] or call (806) 761-7000.
Share Your News!
(See March, Page 6)
March 1 Agriculture Committee Meeting 7:30 a.m. – LCOC Total Resource Campaign Press Conference and Kick-Off 11:30 a.m. – Outback Steakhouse
2 Imagine Lubbock Together Committee Meeting 8 a.m. – LCOC Transportation Committee Meeting 10:30 a.m. – LCOC Hub City BBQ Committee Meeting 11:30 a.m. – Raider Ranch Ribbon Cutting for the West Texas Home Builders Association Home & Garden Show 4 p.m. – Civic Center
6 Chamber University Series – Customer Service 8 a.m. & 1:30 p.m. – 3201 Ave. Q TRC Lunch & Learn Noon – Wells Fargo 2nd Floor
7 New Century Leadership Committee Meeting 11 a.m. – LCOC Business Expo Committee Meeting 11:30 a.m. – LCOC
8 Water Conservation Council 9 a.m. – LCOC TRC Reward Session #1 Noon – The Main Event Focus Lubbock Committee Meeting 3 p.m. – LCOC Business After Hours hosted by First United Bank 5:30 p.m. – 98th & Indiana
9 Imagine Lubbock Together Committee Meeting 8 a.m. – LCOC Legislative Affairs Committee Meeting 10:30 a.m. – LCOC
14 Ambassador Monthly Luncheon Noon – TBD
15 TRC Reward Session #2 Noon – The Legacy Event Center
Your customers have more choices today than any other time in history. Your best op-tion for successfully competing is with “knock your socks off ” customer service. Every busi-ness owner surely understands that they live and die by their customer focus. However, most of us get so caught up in the daily grind of running the business that we simply don’t take the time to train employees the way we should in the nuances of “common sense” customer service.
“This seminar is a great way for us to re-inforce our commitment to our team that we want to make the customer a priority,” said Jay Jacobus, CEO of Scarborough Specialties.
Providing exceptional customer service requires changes in habits and behavior on the part of owners, executives, managers, and frontline employees alike. In this dynamic workshop, Chuck Ewart walks participants through an understanding and appreciation of total customer focus. The group also par-ticipates in exercises that will hone exceptional customer service awareness and skills.
Areas covered include:● Understanding Why Total Customer
Delight is Crucial● Customer Service Heroes● Customer Service Self-Assessment● Utilizing Technology● Group Exercises● Dealing with Challenging Customers● The Personal TouchAbout Chuck EwartChuck Ewart is highly sought-after as a
speaker, strategic planner, meeting facilitator, workshop & seminar presenter, and CEO search consultant. Ewart has addressed more than 2000 groups in 39 states and several foreign countries over the past 30 years. Ewart,
Common Sense Customer Service presented by
Tuesday, March 6, 2012Two identical sessions: 8-10:30 a.m. or 1:30-4 p.m.
Byron Martin Technology Center 3201 Ave. Q.who has been involved in economic develop-ment and organization management since 1979, has served as the Chief Executive Officer of the Spartanburg, Conway, and Darlington Chambers of Commerce in South Carolina, and Chambers of Commerce in Hickory and Goldsboro, North Carolina. He recently led the Lubbock Chamber of Commerce thru a strategic planning process.
Chamber members may register for $65 per person. Prospective members may register for $75 per person. Businesses registering five or more employees are eligible for group pricing. This seminar is part of Chamber University©, an innovative business seminar series designed to address critical business topics and offer tools to navigate and thrive in the ever-chang-ing demands of the 21st century workplace, expanding current “essential knowledge”. Platinum Sponsors of Chamber University include AimBank, Lubbock Regional MHMR and Robert Madden Industries.
For questions regarding Chamber Univer-sity or “Common Sense Customer Service”, please contact Robin Raney at (806) 761-7009 or [email protected].
March 2012 • Page 4 • Lubbock Business Network
OF LUBBOCK, L.L.C.
510 13th St. • Lubbock, Texas 79401
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• Engineered Systems • Fire Suppression Systems• Alarm Systems • Fire Extinguishers
806-744-0612
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Save the date:
June 11-15th
2012 Texas 4-H Roundup!
4,000 youth and adult participants, for the first
time in Lubbock!
The Lubbock Chamber is set to host their annual Community Prayer Breakfast on Thursday, May 3, 7:00 a.m. to 8:30 a.m. at the Overton Hotel.
Community Prayer Breakfast started years ago and has been tied to the National Day of Prayer during the month of May. Each year, the breakfast features a Christian speaker to present a message to the business community related to the National Day of Prayer. This year’s speaker is Grammy nominee, Natalie Grant.
Tickets are $25 per person and tables can be purchased for $375. Sponsorships are still available.
For more information, contact Phyllis Jones at [email protected] or call (806) 761-7003.
The Chamber will host “Pizza with the Chamber President” – a Chamber 101 event. Bring plenty of business cards and prepare to grow your business network on Wednesday, March 28, from 11:30 a.m. to 1 p.m. at the Lubbock Chamber of Commerce, 1500 Broadway in the Wells Fargo Center.
If you are a new Lubbock Chamber mem-ber or a new employee of a long-standing member, having “Pizza with the Chamber President” is a great way to learn more about
CHAMBER 101 – Pizza with the Chamber President
the Chamber, what we do and how you can get involved. This is also your opportunity to network with other new members, as well as volunteers and staff.
The lunch will be held on the 2nd floor in the San Jacinto conference room and it is free to attend. To RSVP or request additional information, please contact Colleen Evans, vice president of membership, at [email protected] or by phone at (806) 761-7000.
Join the United States Postal Service at their free workshop for businesses, organiza-tions and others interested in learning more
Community Prayer Breakfast
USPS workshop on Every Door Direct Mail and the Direct Mail Hubabout the new Every Door Direct Mail program at 2 p.m. on March 28 at the Texas Tech Health Sciences Center, 3601 Fourth St., specific room to be announced.
Many small and midsize businesses cur-rently do not use the mail — or use it infre-quently — because they may perceive it as burdensome, expensive and not worth the trouble. By inviting business owners of these under-tapped markets into our Post Offices to show them how we can help them grow their businesses with Postal Service products and services, GYBD events provide the Postal Service with a large revenue opportunity.
Every Door Direct Mail allows mailers to use mail-delivery route information, instead of names and exact addresses, to reach targeted groups in specific geographic areas. Mailpieces can be addressed to “Postal Customer,” “Resi-dential Customer,” or “PO Box Holder.”
By eliminating the need to purchase ad-dress lists and reducing mail preparation time, EDDM can lower mailers’ costs, and, consequently, allow mailers to reach a greater number of existing and prospective customers for the same postage budget.
EDDM has the potential to dramatically increase mail volume and revenue. Postmas-ters play a critical role in launching this service to small businesses by conducting presenta-tions, leveraging their knowledge of direct mail’s power and versatility, and creating demand for EDDM.
These efforts also will show American busi-nesses that the Postal Service is evolving and improving. And more importantly, the events will demonstrate that direct mail is a highly effective — and cost-effective — business tool, and, with EDDM, one that is easy to use.
Attendees should leave the event convinced that direct mail will help their businesses grow and committed to making EDDM a key strategy in reaching target markets and prospective new customers.
By helping businesses learn new strategies and adapt best practices, GYBD events will strengthen the business-to-consumer channel and improve the customer experience.
For more information, visit the Postal Service website, www.uspseverydoor.com.
Source: http://about.usps.com/postal-bulletin/2011/pb22312/html/kit_002.htm
March 2012 • Page 5 • Lubbock Business Network
Doing Business with people you know and trustLife & Health Division 806.745.8358
Property & Casualty Division 806.771.43686102 82nd St. #6 • Lubbock, Texas 79424 • www.ashmoreassociates.com
Business Property • Casualty • Bonds • Home • Auto Employee Benefits • Life • Health • Long Term Care
Will & Beth Ashmore
Provided by: Dennice De Lucio, The Volunteer Center of LubbockThe Volunteer Center of Lubbock presents
the workshop Invested Intern, Tuesday, March 6th, 2012 at the Volunteer Center confer-ence room, 1706 23rd St., from 2:00 p.m. to 4:00 p.m.
Internships are a cost effective way for organizations and businesses to engage indi-viduals with specific skills as short or long-term volunteers.
Workshop topics include management techniques, position descrip-tions, recruitment, and legal standards for properly creat-ing and defining internships.
Rachel Flores, Volunteer-ism Coordinator for the Vol-unteer Center of Lubbock, will present this workshop.
“Participants will receive the tools to create a strong internship program and even have the opportunity to ask internship questions of Texas
A Workshop on How to Create and Maintain an Internship Program Within Your Organization
Tech Career Center staff,” Flores said.Attendance is a prerequisite for organiza-
tions to participate in the Intern Connection event, Wednesday, March 28, 2012 at the TTU Career Center, from 3:00 p.m. to 6:00 p.m., where agencies can come to make con-nections and potentially recruit interns.
“Thanks to last year’s Intern Connection we were able to meet two of our greatest interns,” Family Guidance and Outreach Center staff said.
To register for the workshop, fill out a reg-istration form, available at www.volunteerlub-bock.org (click EVENTS), and fax, mail, or email it to the Volunteer Center of Lubbock. Cost is $35 per person for Agency Partners; $50 for non-Agency Partners. For more information contact Rachel Flores at (806) 747-0551 or [email protected].
March 2012 • Page 6 • Lubbock Business Network
March(From Page 4)
15 Ribbon Cutting for the Lubbock Area Youth Job Fair 12:45 p.m. – 801 Ave. Q Community Prayer Breakfast Committee Meeting 4 p.m. – LCOC
16 Imagine Lubbock Together Committee Meeting 8 a.m. – LCOC
20 Business Mercado Committee Meeting 4 p.m. – American State Bank
21 New Century Leadership Higher Education Day All Day Golf Committee Meeting 9 a.m. – TBD
22 Leadership Lubbock Committee Meeting 11 a.m. – LEDA Board Room Business Development Committee Meeting 11:45 a.m. – L P & L 2nd Floor Executive Committee Meeting Noon - LCOC Business After Hours hosted by Vintage Township & TRC Reward Session #3 5:30 p.m. - 12002 Trafalgar Ave.
23 Imagine Lubbock Together Committee Meeting 8 a.m. – LCOC
27 Leadership Lubbock City Services Day All Day
28 Chamber 101 – Pizza with the President 11:30 a.m. – Wells Fargo 2nd Floor
29 Ribbon Cutting for Texas Cotton Ginners Association 9 a.m. – Civic Center Board of Directors Meeting 10 a.m. – TTU International Cultural Center TRC Reward Session #4 Noon – Hawthorn Suites Ribbon Cutting for Delijah Salon & Boutique 4:30 p.m. – 3335 70th St. 30 Focus Lubbock Community and Business Development Day All Day Imagine Lubbock Together Committee Meeting 8 a.m. – LCOC
Over the past nine months, the Texas Department of Transportation (TxDOT) has been developing the Texas Rural Transporta-tion Plan (TRTP).
The plan has been discussed by TxDOT representative with both the Lubbock Cham-ber of Commerce Transportation and Agricul-ture Committees.
This plan will identify transportation needs for all travel modes throughout rural Texas over the next 25 years.
To ensure the TRTP is the best plan pos-sible and reflects the future transportation needs of rural Texas, the Lubbock Chamber of Commerce encourages your participation and input in its development.
On March 5, TxDOT will be conduct-ing a come-and-go, open-house style public
TxDOT Seeks Your Input on Texas Rural Transportation Plan
meeting from 4 p.m. to 7 p.m. across the state to present and receive public input the preliminary research conducted for the plan. The public meeting will take place at TxDOT Lubbock District Training Center, Mesquite Room 135 Slaton Rd.
Following these meetings, the feedback TxDOT receives will be analyzed and the plan completed. TxDOT anticipates submitting the TRTP for final public hearing and adop-tion by the Texas Transportation Commission this spring.
Additional information on the Texas Rural Transportation Plan, can be found at: http://www.txdot.gov/public_involvement/rural_2035/. You may also call the project’s toll-free information line at 1-855-TX-RURAL (1-855-897-8725).
(From Page 1)
this year with a dedicated section available for food service vendors.
Current sponsors include Workforce Solu-tions South Plains, RD Thomas, Suddenlink West Texas, Benchmark Business Solutions, Caprock Home Health Services, Covenant Health System, Switch I.T. Support, WesTex
Document, Inc., American State Bank, Humana, Ranch at Dove Tree, and University Health System.
For additional information regarding Business Expo, call the Chamber at (806) 761-7009 or email [email protected].
Business Expo
Workforce Solutions South Plains and the Lubbock Chamber of Commerce are partner-ing to host the first Lubbock Area Youth Job Fair on Thursday, March 15, 1 to 5 p.m. at the Holiday Inn Hotel & Towers on Avenue Q.
“This unique opportunity is targeted at reaching a young pool of workers ages 16 to 21,” said Lubbock Chamber of Commerce Chairman Tim Collins. “I think it will be a great way to allow the youth in the community to interact with local businesses and expose them to great job opportunities.”
Youth ages 16 to 21 interested in attending should bring copies of their resume to leave
First Lubbock Area Youth Job Fairwith potential employers and come dressed for success.
Potential exhibitors are businesses in the community searching for additional employees during the summer months, or for those with an on-going need for full or part-time workers.
There is no registration fee to host a booth at this event; however, space is limited.
To reserve your booth at the job fair, return your completed registration and job order form to Workforce Solutions South Plains by Friday, March 9. Booth registration forms are available at www.lubbockchamber.com or by emailing [email protected].
March 2012 • Page 7 • Lubbock Business Network
ARE YOU IN THE LUBBOCK CLICK?More than 4,000 Chamber Members are just a click away when your business is advertised in the Monthly Chamber Newsletter
A�ordable(Ads Start @ $55)
Always AvailableCurrent & Past Issues
Environmentally Friendly& Cost E�ective
for your Chamber Investment
Call Julie Terrell • [email protected]
• Exclusive to Chamber Members• FREE Ad Production • FREE Color Deadline - 20th of month preceeding issue
More than 255 attendees had the op-portunity to listen to state photographer Wyman Meinzer at the Lubbock Chamber of Commerce’s annual Farm Show Breakfast. The breakfast was held on February 7 at the Lubbock Memorial Civic Center.
The Lubbock Chamber of Commerce would like to thank the following sponsors:
Presenting Sponsor: City Bank
Diamond Sponsor: Lubbock County Farm Bureau
Platinum Sponsors:AgTexas Farm CreditCapital Farm CreditTexas Agricultural Coop Trust
Gold Sponsors:Plains Cotton Growers, Inc.Southwest Council of AgribusinessAmerican State BankTexas Tech College of Agricultural Sciences & Natural ResourcesFirst United Bank
Silver Sponsors:FuddruckersLubbock Electric Co.PYCO IndustriesPlainsCapital Bank
Farm Show Breakfast Wrap-up
March 2012 • Page 8 • Lubbock Business Network
2012 BOARD OF DIRECTORS
CHAMBER STAFF
CHAIRMAN Tim Collins Collins Tile, LLPCHAIRMAN ELECT Carlos Morales Caprock Home Health Services, Inc.IMMEDIATE PAST CHAIRWOMAN Irasema Velasquez Velasquez Insurance & Worksite Benefits TREASURER Alona Beesinger Suddenlink West TexasSECRETARY Eddie McBride Lubbock Chamber of Commerce VICE CHAIRMAN, BUSINESS DEVELOPMENT DIVISION Beth Bridges South Plains MallVICE CHAIRMAN, COMMUNICATIONS DIVISION Dan Jackson KCBD TV-NewsChannel 11 VICE CHAIRMAN, GOVERNMENTAL AFFAIRS DIVISION Jay Jacobus Scarborough Specialties, Inc.VICE CHAIRMAN, HISPANIC BUSINESS DIVISION Rudy Rosales Montelongo’s Mexican RestaurantVICE CHAIRMAN, LEADERSHIP DIVISION Peter Hur RFS Financial Services VICE CHAIRWOMAN, MEMBERSHIP DIVISION Polly Vann V-tech Environmental ServicesHISPANIC BUSINESS DIVISION REPRESENTATIVE Yolanda Gonzaga TTUHSC
BOARD ADMINISTRATIONMartin Aguirre Workforce Solutions South Plains Cathy Allen The Gibraltar GroupLarry Allen People’s BankStephen Beasley Lubbock Avalanche-JournalRon Betenbough Betenbough HomesJohn D. Brock NorthStar Surgical Center Jeff Dane UMC Health SystemRenee Davis Alderson/Mercedes-BenzLinda Gaither WestMark REALTORS Karen Garza Lubbock Independent School DistrictGary Gregory Atmos EnergyGrace Hernandez Texas Tech UniversitySidney Hopper United SupermarketsClayton Isom TAO Development GroupRobert Lacy PYCO IndustriesGabe Martinez Telemundo KXTQ-TV 46, Ramar Comm.Stephanie Massengale Advanced GraphixBrandon Mulkey Chick-fil-A at South Plains CrossingRichard Parks Covenant Health SystemKeith Patrick American Cancer SocietyBill Patton Robison, Johnston & Patton, CPAsJoe Phea African American Chamber of Commerce - LubbockNorval Pollard City BankShirley Schleuse Lamar Outdoor AdvertisingDavid SeimFrank Silvas AFLAC-Laquita Carthel Regional SalesGabe Vitela National Teachers Life Insurance CompanyMitch Watson First Bank & Trust Co.Gary Zheng Lubbock Power & Light
Eddie McBride, IOM, President/CEOSheri Nugent, IOM, Vice President-AdministrationRobin Raney, Vice President-Business DevelopmentJorge Quirino, Vice President-Hispanic Business DivisionPhyllis Jones, Vice President-LeadershipNorma Ritz Johnson, CCE, IOM, Vice President-Legislative AffairsConstance Barbian, Vice President-CommunicationsColleen Evans, IOM, Vice President-Membership ServicesAmy Marquez, Retention SpecialistAudrey DeLeon, Research SpecialistKathy Bass, Administrative AssistantDana Joiner, Customer Service RepresentativeFaith Jurek, Kacy Steele, Intern
1500 Broadway, Suite 101 Wells Fargo Center Lubbock, TX 79401 P 806.761.7000 F [email protected]
Save these dates for BIG events in 2012!
Business of the Month
RD Thomas Advertising is a full-service communications firm, providing everything from brand identity and cus-tomer analytics to engaging broadcast production and social media marketing. With a keen understanding of proven marketing strategies and powerful cre-ative products, RD Thomas helps clients forge ahead and succeed in today’s com-petitive environments.
Established in 1988, the abilities and talents of RD Thomas have continued to grow for the past 24 years. With a client range that encompasses a wide array of industries, RD Thomas is committed cultivating relationships that flourish into successful partnerships.
The list of RD Thomas Advertis-
ing’s achievements is not a short one. In 2012, RD Thomas was recognized by the Lubbock Advertising Federation during the annual ADDY Awards, tak-ing home 18 awards, including 8 Gold ADDYs and the “Best of Show-Broad-cast” ADDY. RD Thomas is proud to have been selected three years in a row as the Design Sponsor for the Lubbock Chamber of Commerce’s annual Busi-ness Expo, a partnership which resulted in an award for “Best Texas Chamber Expo Marketing Materials” from the U.S. Chamber of Commerce for the 2010 Lubbock Business Expo Event Materials.
For more information about RD Thomas Advertising, visit rdtadv.com.
Chamber University Customer Service – March 6, 2012 Marketing & PR – April 12, 2012 Leadership & Management – May 4, 2012 Accounting & Taxes – September Human Resources – October Focus Lubbock Graduation – April 26, 2012New Century Leadership Graduation – May 1, 2012Community Prayer Breakfast – May 3, 2012Cinco de Mayo Luncheon – May 3, 2012LeaderCast – May 4, 2012Business Expo – May 10, 2012Leadership Lubbock Graduation – May 24, 2012Golf Classic – July 23, 2012Fiestas Patrias Luncheon – September 14, 2012Hub City BBQ – September 2012Business Mercado – October 11, 2012Tuscany Trip – November 8 - 16, 2012Annual Meeting – December 2012
The Central Business District TIF Board of Directors, in partnership with the City of Lubbock, is set to host a press confer-ence and reception showcasing the plans for Downtown Lubbock. All Lubbock Chamber members are invited to attend. The event will take place on Tuesday, March
Downtown Lubbock Update20 at 10:00am, at the Pioneer Condos (for-merly the Pioneer Hotel) at 1202 Broadway. Parking is limited, so carpooling is encour-aged. The Central Business District TIF Board of Directors and the City of Lubbock encourage you to be a part of this exciting new time for the great city of Lubbock.
March 2012 • Page 9 • Lubbock Business Network
Todd Reno, an active Chamber member and Ambassador since 2005, could always be counted on to attend the many Ribbon Cutting and Ground Breaking events, and was always working the front table at Busi-ness After Hours when his team was hosting. For the last couple of years, Todd worked on a small committee planning the Ambassador monthly luncheons. When Todd talked to other businesses, he was quick to refer them into membership with the Chamber and to help schedule Ribbon Cuttings for other or-ganizations he was involved in, including the nonprofit Court Appointed Special Advocates, or CASA of the South Plains.
In a tribute to Todd, the Lubbock Cham-ber Ambassadors raised $550 to donate in his name. A letter from CASA reads, “Through his more than six years of service as CASA’s development director, member of the Board of Directors and Board President, Todd truly lived CASA’s mission and made a lasting im-
pact. Please extend our most sincere thanks to the Chamber Ambassadors and let them know that their memorial gifts honoring Todd
Todd Reno
A Tribute to Chamber Member Todd Reno
Over 120 people attended the Lubbock Chamber of Commerce’s public policy luncheon, “Covered In RED TAPE? The Regulatory Burden on Business & Industry.” The luncheon was held on February 24th at the Lubbock Scottish Rite Learning Center. The event featured guest speaker Congress-man Randy Neugebauer and a local business panel including Zach Brady of Z S Brady & Co., Steve Verett of Plains Cotton Growers, and Gary Gregory of Atmos Energy.
Topics covered included the regulatory burden on business and industry, including how proposed or pending regulations are at an all-time high. The local business panel ad-dressed how regulations affect areas that are very important to our economy, including agriculture, small business and energy produc-tion and distribution.
The Lubbock Chamber of Commerce would like to thank the following sponsors:
Presenting Sponsor:
Lubbock Regional MHMR
Table Sponsors:UMC Physician Network ServicesLubbock Apartment AssociationCitibusUnited Supermarkets, LLCCalvert Home Health Care, Ltd.Atmos Energy
Red Tape Luncheon Wrap-up Register now to attend a summary of The Lubbock Area Wage and Benefit Survey Report hosted by the Business Development Committee of the Lubbock Chamber of Com-merce. This informative meeting will be held Wednesday, March 21st from 11:45 a.m. to 1 p.m. A summary of the survey results will be presented by Terri Duncan, Director of Workforce Development for LEDA. Space is limited, to RSVP visit the Lubbock Cham-ber event page. The $10 registration fee for Chamber members includes a light lunch. Prospective members are invited to attend for $12 per person. The meeting will be held in the Wells Fargo Center, 1500 Broadway, in the 5th Floor LEDA conference room.
The Lubbock Area Wage and Benefit Survey Report is part of a continuing effort to provide human resource-related consulting services and support to the Texas business community. Survey sponsors include the Lubbock Economic Development Alliance (LEDA), Workforce Solutions of the South Plains, the Lubbock Chapter of the Society for Human Resource Management (SHRM), and the Lubbock Chamber of Commerce. The 2011-2012 survey provides comprehensive in-formation on 59 positions within the Lubbock Area. Terri Duncan, Director of Workforce Development for LEDA, will present the sur-vey findings produced by Werling Associates.
For additional information, please contact Robin Raney at [email protected] or (806) 761-7009.
will make a difference in the lives of abused and neglected children on the South Plains.”
Along with donating his time and efforts to the Ambassador programs, Todd facilitated various Chamber leadership groups when touring Reese Technology Center and was also involved in numerous Chamber divisions in-cluding the Technology Committee, Business Development Committee, Transportation Committee, Total Resource Campaigns 2011 and 2012, Young Professionals of Greater Lubbock, and “20 Under 40.”
“We will remember Todd for his out-standing leadership and volunteer dedication over the past seven years, but most of all we remember our friendship and Todd’s make it happen attitude. On behalf of the Chamber staff, Todd, we cherish your memory.” – Lub-bock Chamber of Commerce.
Survey Report to be Presented
March 2012 • Page 10 • Lubbock Business Network
Ground Breakings & Ribbon Cuttings
Sponsored By
Amerigroup Corporation3223 South Loop 289, Suite 110 (Pyramid Plaza)
Caprock Gold Exchange6012 82nd Street, Suite C
34th Street Association Orange Cone Kickoff34th & Flint
Diverge Hair Salon1619 University Ave, Unit A
Lubbock Fire Department - Fire Station #164030 114th Street
Health & Safety Solutions3402 73rd Street, Suite I
Mighty Wash6506 82nd Street
Rock Solid Athletics6029 45th Street
Zach’s Club 4229 78th Street
March 2012 • Page 11 • Lubbock Business Network
Provided by: Bill CurnowMany disasters, like wind storms and
tornadoes, can strike quickly with little or no warning. No business should risk operating without a disaster plan. While reports vary, as many as 40 percent of small businesses do not reopen after a major disaster. These shuttered businesses were unprepared for a disaster as they had no plan or backup systems.
When you start to develop your disaster plan, consider three subjects: human resourc-es, physical resources, and business continuity. Think about how a disaster could affect your employees, customers, and workplace. Think about how you could continue doing business if the area around your facility is closed or streets are impassable. Think about what you would need to serve your customers even if your facility is closed.
Preparing Your Business for the UnthinkableHere are some suggestions you may want
to consider to get started:● Keep phone lists of your key employees
and customers with you, and provide copies to key staff members.
● If you have a voice mail system at your office, designate one extension or remote number on which you can record messages for employees. Provide that number to all employees.
● Arrange for programmable call forward-ing for your main business s line(s). Then, if you can’t get to the office, you can call in and reprogram the phones to ring elsewhere.
● If you may not be able to get to your business quickly after an emergency, leave keys and alarm code(s) with a trusted employee or friend who is closer.
● Install emergency lights that turn on
when the power goes out.● Backup computer data frequently
throughout the business day. Keep a backup off site. Be certain to test your backups to make certain they’ll be ready if you need them.
● Purchase a NOAA Weather Radio with a tone alert feature. Keep it on and when the warning signal sounds, listen for information about possible severe weather and protective actions to take.
● Consult with your insurance agent about special precautions to take for disasters that may directly impact your business.
For more information on how to prepare your business for the unthinkable contact the American Red Cross at (806) 765-8534 or http://www.RedCross.org. FEMA also has a wealth of information on business continuity planning available at http://www.Ready.gov.
Provided by: Holly Kennedy GivensCovenant Medical Center
received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award. The award recognizes Covenant’s com-mitment and success in imple-menting excellent care for stroke patients.
The award was received by achieving 85 percent or high-er adherence to all Get With The Guidelines-Stroke Quality Achievement indicators for at least two consecutive 12-month intervals. Covenant also achieved 75 percent or higher compli-ance with six of 10 Get With The Guidelines-Stroke Quality Measures.
“With a stroke, time lost is brain lost, and the Get with The Guidelines–Stroke Gold plus Quality Achievement Award dem-
Covenant Medical Center Receives 'Get With The Guidelines- Stroke Gold Plus Quality Achievement Award'
Award demonstrates Covenant Medical Center’s commitment to quality care for stroke patientsonstrates Covenant’s commitment to being one of the top hospitals in the country for providing ag-gressive, proven stroke care,” said Tim Smith, R.N., EMT-P, stroke coordinator for Covenant Medi-cal Center. “We will continue to focus on providing care that has been shown in the scientific litera-ture to quickly and efficiently treat stroke patients with evidence-based protocols.”
Get With The Guidelines–Stroke advises using the time after a patient has had a stroke to teach them how to manage their risk factors while still in the hospital, which has proven to reduce a second stroke or heart attack. At the time of discharge, Get With The Guidelines–Stroke, provides patients with customized education materials based on their individual risk profiles.
“The time is right for Cov-enant to be focused on improv-ing the quality of stroke care
by implementing Get With The Guidelines–Stroke,” Smith said. “The number of acute isch-emic stroke patients eligible for
treatment is expected to grow over the next decade due to increasing stroke incidence and a large aging population.”
March 2012 • Page 12 • Lubbock Business Network
Welcome to the New Chamber MembersPlease place this addition in your Chamber Business Directory and Resource Guide!
Please note – current membership information can be found on the Chamber’s online Business Directory. Members can be searched by category or keyword. Membership information can be verified online through the Members Only section. 1/16/2011 – 2/15/2012
34th Street Association of LubbockPO Box 94565Lubbock, TX 79493(806) 441-7303Non-Profit Organization
Aflac - South Plains Mall6002 Slide RoadLubbock, TX 79414(806) 535-0034Insurance, Life & Health
Amerigroup Corporation3223 South Loop 289, Suite 110Lubbock, TX(806) 748-4880Insurance
Becky Miller Attorney at Law3305 66th, Suite 3Lubbock, TX 79413(806) 799-1200 (866) 799-1202Attorneys
Burger House2405 19th StreetLubbock, TX 79401(806) 747-4555Restaurants, Fast Food
Civil Air Patrol 2201 E. JamestownLubbock, TX 79464(806) 763-7477Non Profit Organization, Avionics, Emergency Services
Day Break Coffee Roasters1403 Avenue FLubbock, TX 79401(806) 687-6887Coffee Services, Gourmet Foods, Beverage Distributors, Food Brokers - Distributors, Food Processing-Wholesale
Delijah Salon & Boutique3335 70th Street, Suite BLubbock, TX 79413(806) 687-4344Beauty Shops and/or Salons, Guns, Clothing - Apparel - Women’s
Diverge Hair Salon1619 University Ave, Unit ALubbock, TX 79401(806) 771-0418Beauty Shops and/or Salons
Javernick Roofing & Construction3501 Globe AvenueLubbock, TX 79404(806) 747-1922Roofing Contractors, Construction Companies, Contractors - Siding, Contractors - General, Construction Remodeling
Murphy Business & KW Commercial Real Estate4747 S. Loop 289, Suite 110Lubbock, TX 79424(806) 239-0804Real Estate, Real Estate - Commercial
Octapharma Plasma, Inc.7006 University Avenue, Units 13-16Lubbock, TX 79413(806) 748-4080Pharmaceutical
State Farm - Tate, James8001 Quaker Avenue, Suite GLubbock, TX 79424(806) 745-2555Insurance, Insurance - Property & Casualty, Financial Services, Insurance - Life & Health
Synergy HomeCare7202 Joliet AveLubbock, TX 79423(806) 589-0400Home Health Care Services and/or Staffing, Health Care - Home Health Services and/or Staffing
T & A’s Bar & Chill LLC2512 Texas AvenueLubbock, TX 79411(806) 747-4600Restaurants & Bars
The Bistro9816 Slide Road, Suite 102Lubbock, TX 79424(806) 368-7740Restaurant, Coffee House
TxStar Directory Company, LLC1290 S. Willis, Suite 112Lubbock, TX 79605(325) 690-6390Publishers - Directory & Guide
Whisenant Financial Group22 Crockett CircleLubbock, TX (806) 928-7862Insurance, Insurance - Life & Health, Financial Services
Zach’s Club 4229 78th StreetLubbock, TX 79423(806) 780-5454Health Clubs
