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1.  Varioususersintheindustry2.  AlgorithmsforTroubleshoo@ngdevelopedwithOxfordUniversity3.  PlaGormdevelopedwithSproutcore–basisforiCloudandFacebook

•  Maintenancewithoutmistakes

•  HigherlevelsofHealth&Safety

•  AcommiQedteamachievedbyrecogni@onofknow-howandinput

•  Lowercostachievedbyhighereffec@venessoftechnicians

Everytechnicianknowssomethingofvalue:Harvestthecollec@veknow-howofyourorganisa@onwiththeMtvplaGorm.Usingsmartphonestechnicianscancapturetechnicalsuccesses(orraiseissues)intotheMtvmedia-richdocument.Createac@onablebestwithstep-by-stepproceduresavailableonanydevice.Troubleshoo@ng,procedures,health&safety,training-theMtvdocumentcanhandledata,informa@onandknow-how.

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KnowledgeFarm!Corporatecrowdsourcingforknow-how

Quin;nThomMaintenanceTVLtd

PO.058

Abstract Results

Objec@ves

ConclusionsMethods

References

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Top-down

Analyserepeatcallsandiden@fythe“gangster”defects

Crowdsourceforknow-howonsymptomstodefects–whatarethedis@nc@veoruniqueaspectsthatdefinethesymptom

Thecrowdsourcedknow-howiscapturedinpictures,slideshows,audio,digitaldiagrams…

Assignprobabili@estothedefects,Mtv“learns”andkeepshistory

Assembleintothediagnos@cslogic,checkforoverlapsandcomplete

Bottom-up

Technicianscapturesymptomsvisuallywiththesmartphoneandindicatesymptoms

Contribute Validate Publish Usersrate

ContributorLeaderboard

Pointsoncontribu@on

+points +points +points

Anengagedworkforce,sharingknow-how,receiving“airmiles”fortheircontribu@ons,dynamicallyrespondingtoeverytechnicalproblem.

Theknow-howofthecompanyiscapitalisedandavailable

•  Newhiresuptospeedquickly

•  Knowledgeofleavingtechniciansiscaptured

•  Technicianshaveaccesstoalltheknow-howtheyneedontheirsmartphone

•  Health&Safetydocumentsatatapofthefinger

•  Documentsaredynamic,upda@ngeasy,versioncontrolanddocumenthistoryensurestraceability

TechniciansallusemobilesconstantlyOUTOFWORKINGHOURS.Mtvisawaytoharnesstheirtremendouscollec@veknowledgeinworkinghours.