Manager of Human Resources or Human Resources Business Partner o

8/3/2019 Manager of Human Resources or Human Resources Business Partner o

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Daniel R Bogard

736 SW 111th StreetOklahoma City, OK 73170Cell: 405-200-9831E-Mail: [email protected]

Professional Summary

Results-oriented senior manager with 13 years of extensive experience in customer operations and human resources including human resource development, employeedevelopment and relations, staffing, and HRIS. An effective and dynamic leaderof 350+ employees. Detail-oriented with a solid understanding of HR related statutes, principles, practices, procedures, and legislation.

Areas of Expertise

Recruitment/StaffingTraining and developmentProficiency with Microsoft Office Suite and web-based reporting toolsFMLA, FLSA, ADA, and EEProven track record of consistently meeting or exceeding performance metrics

Develop standard and procedures

Performance Improvement/Change ManagementHRIS - PeopleSoft HCM and LMSKenexa BrassRingConsultative approach to working with internal and external customers

Work Experience

April 2008 to September 2010Sprint Nextel Corporation Las Vegas, NVSr. Manager, Site Operations

Managed a 350+ agent call center including two operation managers and 17 supervisors. Developed and executed marketing programs and general business solutions

for business customers (Fortune 500 and general business) resulting in increasedcompany exposure, customer traffic, and sales. Supervised analysis of departments performance, customer acquisition data and campaign performance. Consultedwith program managers and cross-functional teams and served as primary liaison between groups to ensure clarity of goals and quality and adherence to deadlines. March 2007 to April 2008Sprint Nextel Corporation Austin, TXSr. Manager, HRIS

Managed a team of 12 HRIS Analysts. Partner with vendors and IT group in the development, testing, and rollout of integrations, interfaces, and upgrades. Continually evaluate existing HR tools and processes; make recommendations for enhan

cements or improvements in support of strategic initiatives or as triggered by changes to available environments, technology, or business needs. Collaborate with end-users, vendors, and IT as applicable in the configuration or research ofnew applications or systems. Frequently deal with inter-organizational and external contacts. Successfully managed and implemented $4M Saba LMS upgrade.November 2003 to March 2007Sprint Nextel Corporation Austin, TXSr. Manager, Human Resources

Managed a team of 17 individual contributors. Compose directives advising manag



ers of company policy regarding equal employment opportunities, compensation, and employee benefits. Consult legal counsel to ensure that policies comply withfederal and state law. Write and deliver presentations to upper management regarding human resources policies and practices. Oversee recruiting, testing, andselection process to fill vacant positions. Plan and conduct new employee orientation to foster positive attitude toward company goals. Coordinate managementtraining in interviewing, hiring, terminations, promotions, performance review,safety, and sexual harassment. Advise management in appropriate resolution of employee relations issues. Administer performance review program to ensure effectiveness, compliance, and equity within organization. Prepare, manage and reconcile $8M budget. Represent organization at personnel-related hearings and investigations.March 2003 to November 2003Sprint Nextel University Austin, TXPerformance Manager, Human Resource Development

Consult managers and directors on activities that ensure that goals are consistently being met in an effective and efficient manner. Facilitate the effective delivery of strategic and operational goals for departments, teams and employees.Develop activities to ensure that goals are consistently being met in an effective and efficient manner. Lead workshops and team building events on behalf of the client. Develop statements of work and proposals for internal clients. Assist and drive team performance by providing oversight. Monitor, analyze, and plan activities to drive business performance.

January 2001 to March 2003Sprint Nextel University Boston, MASr. Trainer, Human Resource Development

Top performing national trainer for geographically disbursed business organization. Conduct training on the following areas:

New Employee TrainingCustomer Service TrainingTechnical TrainingSoft skills TrainingTime ManagementCoaching for Supervisors/Managers

Consult with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies. Formulate teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops. Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops. Conduct training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge. Test trainees to measure progress and to evaluate effectiveness of training. Maintain trainee records in PeopleSoft LMS.

Education

2011 Ashford University Clinton, IAB.A. in Human Resource Management Human Resources

Graduating December of 2011. Current GPA 4.0.

Professional Affiliations

Member Society of Human Resource Management (SHRM) - SHRM Exam Spring 2011 - Mem



ber ID 01336629

Member American Society for Training and Development (ASTD)

Documents

Manager of Human Resources or Human Resources Business Partner o