Leadership Leadership and theand the

Evolution of ChangeEvolution of ChangeNational Society of AccountantsNational Society of Accountants

San Diego, CaliforniaSan Diego, CaliforniaAugust 14, 2009August 14, 2009

Marc A. SilvermanMarc A. Silverman

Strategic Initiatives Inc.Strategic Initiatives Inc.

www.sii-inc.netwww.sii-inc.net

OverviewOverview

IntroductionIntroduction Some Classic StoriesSome Classic Stories Ruling Assumptions of Human BehaviorRuling Assumptions of Human Behavior On the Road to Greatness or Not!On the Road to Greatness or Not! Are You One Brain Sided?Are You One Brain Sided? A Little ExerciseA Little Exercise ClosureClosure

Theory X and Theory YTheory X and Theory Y

Theory XTheory X People are lazy, stupid and stubbornPeople are lazy, stupid and stubborn They need motivating and structureThey need motivating and structure Autocracy and “leave the thinking to us”Autocracy and “leave the thinking to us”

Theory YTheory Y People are blank slates or positivePeople are blank slates or positive People need Nurturing EnvironmentsPeople need Nurturing Environments Empowerment Rules and “please think”Empowerment Rules and “please think”

Primary Paradigms I and IIPrimary Paradigms I and II

Physical/EconomicPhysical/Economic Stomach orientedStomach oriented

Carrot - Stick Motivation ModelCarrot - Stick Motivation Model Autocratic Autocratic

Social/EmotionalSocial/Emotional Heart orientedHeart oriented

Employees Emotions must be Respected\Employees Emotions must be Respected\ Benevolent AutocraticBenevolent Autocratic

Primary Paradigms III and IVPrimary Paradigms III and IV

PsychologicalPsychological Mind orientedMind oriented

Employees like to contributeEmployees like to contribute Motivation - Pursue individual creative Motivation - Pursue individual creative

talenttalent Principle - CenteredPrinciple - Centered

Vocation and MeaningVocation and Meaning Motivation is ExistentialMotivation is Existential Motivation from EmpowermentMotivation from Empowerment

Building the SpiralBuilding the Spiral

Know Thy SelfKnow Thy Self Identifying Your StrengthsIdentifying Your Strengths And Your Learning NeedsAnd Your Learning Needs

Know Thy OrganizationKnow Thy Organization Strengths and WeaknessesStrengths and Weaknesses

Know Thy MarketKnow Thy Market In the PresentIn the Present In the FutureIn the Future

Holistic ModelHolistic Model

Personal Level Built on TrustworthinessPersonal Level Built on Trustworthiness Integrity,Emotional Intelligence, AbundanceIntegrity,Emotional Intelligence, Abundance Living from the Inside outLiving from the Inside out

Interpersonal Level Built on TrustInterpersonal Level Built on Trust Managerial Level Built on EmpowermentManagerial Level Built on Empowerment Organizational Level Built on AlignmentOrganizational Level Built on Alignment

Characteristics of Great Characteristics of Great LeadersLeaders

They are Continually LearningThey are Continually Learning They are Service-OrientedThey are Service-Oriented They Radiate Positive EnergyThey Radiate Positive Energy They Believe in Other PeopleThey Believe in Other People They Lead Balanced LivesThey Lead Balanced Lives They See Life as an AdventureThey See Life as an Adventure They are SynergisticThey are Synergistic They Sharpen the SawThey Sharpen the Saw

What Takes Us Down the What Takes Us Down the Wrong PathWrong Path

Appetites and PassionsAppetites and Passions Key - Self Discipline and Self DenialKey - Self Discipline and Self Denial

Pride and PretensionsPride and Pretensions Live in Harmony with Core Values and MissionLive in Harmony with Core Values and Mission Social and Emotional IntelligenceSocial and Emotional Intelligence

Aspirations and AmbitionsAspirations and Ambitions Serve OthersServe Others Pursue Noble CausesPursue Noble Causes

Seven Deadly SinsSeven Deadly SinsMahatma GandhiMahatma Gandhi

Wealth Without WorkWealth Without Work Pleasure Without ConsciencePleasure Without Conscience Knowledge Without CharacterKnowledge Without Character Commerce Without MoralityCommerce Without Morality Science Without HumanityScience Without Humanity Religion Without SacrificeReligion Without Sacrifice Politics Without PrinciplesPolitics Without Principles

Choosing Leadership Choosing Leadership ParadigmsParadigms

CoerciveCoercive Based on FearBased on Fear Promotes Reactive Learner and ControlPromotes Reactive Learner and Control

Utility or Effective LeadershipUtility or Effective Leadership Based on FairnessBased on Fairness Promotes Reactive Learner and BargainingPromotes Reactive Learner and Bargaining

8th Habit or Great Leadership8th Habit or Great Leadership Inspiring Greatness in OthersInspiring Greatness in Others Promotes Learning and ExcellencePromotes Learning and Excellence

Characteristics of Great Characteristics of Great LeadersLeaders

Choose Inner Source of PrinciplesChoose Inner Source of Principles What Do We Center Our Lives OnWhat Do We Center Our Lives On

Seek Solitude and NatureSeek Solitude and Nature Sharpen the Saw RegularlySharpen the Saw Regularly Serve Others AnonymouslyServe Others Anonymously Maintain long-term intimate relationshipsMaintain long-term intimate relationships Able to Forgive Self and OthersAble to Forgive Self and Others Pragmatic Problem-solverPragmatic Problem-solver Respect Natural LawsRespect Natural Laws

Critical Leadership FunctionsCritical Leadership Functions

ExecutingExecuting InfluencingInfluencing Relationship BuildingRelationship Building Strategic ThinkingStrategic Thinking Getting the Right People on the Bus Getting the Right People on the Bus

and in the Right Seatand in the Right Seat

Teamwork - KeysTeamwork - Keys

AccountabilityAccountability FocusFocus AgilityAgility Ability to DialogueAbility to Dialogue TrustTrust

They Build TrustThey Build Trust

SkillsSkills CommunicationCommunication Planning/OrganizationPlanning/Organization Synergistic Problem-solvingSynergistic Problem-solving

CharacterCharacter IntegrityIntegrity Emotional IntelligenceEmotional Intelligence Abundance MentalityAbundance Mentality

Typical Organizational Typical Organizational Malaise and IncongruitiesMalaise and Incongruities

No Shared Vision, Values and MissionNo Shared Vision, Values and Mission No Shared Strategic PathNo Shared Strategic Path Poor Alignment Between Vision - Structure - Culture Poor Alignment Between Vision - Structure - Culture

and Execution*and Execution* Management Style is Incongruent with Vision and Management Style is Incongruent with Vision and

ValuesValues Behavior does not equal WordsBehavior does not equal Words Poor or Incongruent Management SkillsPoor or Incongruent Management Skills

Low Trust Low Trust Low Emotional Bank AccountsLow Emotional Bank Accounts Closed CommunicationClosed Communication Poor TeamworkPoor Teamwork

FROM AGGRESSIVE MONOLOGUESTO

COOPERATIVE DIALOGUES AND TEAM-WORKMonologue• Persuade others of the rightness of your position• Hammer your own points

Dialogue• To state your own view• Empathic listening of the others• Create a new shared solutionOpen to change

Allow for change

Maintain own position

100%

100%

100%

Creating a New Shared Solution

Empathic Listening

Attentive Listening

Selective Listening

Pretending Listening

Refusal to discuss

Characteristics of GreatnessCharacteristics of Greatness

HolisticHolistic Ecological - SystemicEcological - Systemic DevelopmentalDevelopmental ProactiveProactive

Developing CulturesDeveloping Culturesof Greatnessof Greatness

For Most People this is a Paradigm ShiftFor Most People this is a Paradigm Shift Think Win - WinThink Win - Win SkillsSkills Self ManagementSelf Management Helpful Structures and SystemsHelpful Structures and Systems AccountabilityAccountability

BUILDING TRUST AND MORALE IN BUSINESS

Creative excitementTeam Synergy

Reasonable cooperationPower / Sharing

Non Hostile Compliance

Hostile Compliance

Withdrawal + Blame

0------------------------------------------------------0Morale&

Trust

Need forPower

Decreasing

Decreasing

Increasing

Increasing

Win - WinWin - Win

Specify Desired resultsSpecify Desired results Set Some GuidelinesSet Some Guidelines Identify Available resourcesIdentify Available resources Define Accountability (Benchmarks)Define Accountability (Benchmarks) Determine ConsequencesDetermine Consequences Performance Appraisals and Critical Performance Appraisals and Critical

DialoguesDialogues

A Little ExerciseA Little Exercise

Some Backward ThinkingSome Backward Thinking Define Your GoalsDefine Your Goals

Articulate Your SuccessesArticulate Your Successes What You AccomplishedWhat You Accomplished The Experience of the OtherThe Experience of the Other

Don’t Forget Don’t Forget Use the Best Parts of YouUse the Best Parts of You Have Fun!Have Fun! Balance!Balance! Get the Help You Need!Get the Help You Need! Enjoy the JourneyEnjoy the Journey