Max IP10 User’s Guide - Net2Phone · PDF fileMax IP10, Version 1.2.70 User’s Guide Page 3 Enhanced Check for Network Connectivity – This command will check for connectivity for

The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, express or implied. Users must take full responsibility for their application of any products. The software license and limited warranty for the accompanying product are set forth in the information packet that shipped with the product and are incorporated herein by this reference. If you are unable to locate the software license or limited warranty, contact your Net2Phone representative for a copy. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Net2Phone's installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Net2Phone's written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Net2Phone equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: · Turn the television or radio antenna until the interference stops. · Move the equipment to one side or the other of the television or radio. · Move the equipment farther away from the television or radio. · Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Net2Phone could void the FCC approval and negate your authority to operate the product. Notwithstanding any other warranty herein, all document files and software of these suppliers are provided "as is" with all faults. Net2Phone and the above-named suppliers disclaim all warranties, expressed or implied, including, without limitation, those of merchantability, fitness for a particular purpose and non-infringement or arising from a course of dealing, usage, or trade practice. In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if Net2Phone or its suppliers have been advised of the possibility of such damages. Max IP10, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

Max IP10 User’s Guide Rev. 1.2.70 June 2004

Copyright © 2001, Net2Phone, Inc. All rights reserved The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of Net2Phone, is strictly forbidden.

Max IP10, Version 1.2.70

User’s Guide – Table of Contents

Page i

Table of Contents

Welcome .......................................................................... 1 Overview................................................................................1 Product Features .....................................................................1 New Features..........................................................................2 User Interfaces .......................................................................3 Package Contents ....................................................................3 Requirements..........................................................................3

Hardware Requirements.......................................................3 Additional Requirements ......................................................4

About This Guide .....................................................................4 Max IP10 Buttons and Keys ......................................................5

Fixed Buttons .....................................................................5 Dial Buttons .......................................................................5

Max IP10 LCD and Connectors ..................................................6 Planning Your Installation ............................................... 7

Location Requirements.............................................................7 Distance Limitations for Interface Cables ....................................8 Interference Considerations ......................................................8 Safety Precautions...................................................................8

Getting Started ................................................................ 9 Installing the Max IP10 ............................................................9 Connecting the Max IP10 to a LAN........................................... 12

Connecting the Max IP10 to a DHCP LAN.............................. 12 Connecting the Max IP10 to a LAN with a Static IP Address .... 13 Connecting the Max IP10 to an ADSL modem with PPPoE....... 15

Logging into the Max Web Manager ............................... 17 Configuring the Max IP10 Using the Max Web Manager . 19

Net2Phone Configuration Page ................................................ 19 LAN Configuration Page.......................................................... 21 Routing Table Configuration Page ............................................ 23

Adding an Entry to the Current Routing Table ....................... 24 Deleting an Entry from the Current Routing Table ................. 25

CDR Configuration Page ......................................................... 26 System Information Page ....................................................... 27 Speed/Memory Dial Information Page ...................................... 28

Memory Dial Book............................................................. 28 Speed Dial Book ............................................................... 29

Firewall Information Page ....................................................... 30 Load Default Configuration Page.............................................. 31 Restart System Page.............................................................. 32 Download Latest Firmware Page .............................................. 33


User’s Guide – Table of Contents

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Placing and Receiving Telephone Calls........................... 35 Placing Calls to Regular Telephones (PSTN) .............................. 35

Placing Calls to Destinations within North America ................ 35 Placing International Calls .................................................. 35

Placing Calls to Other Max Devices (Max-to-Max Calling) ............ 35 Receiving Calls ...................................................................... 35

Appendix........................................................................ 36 Appendix A – Troubleshooting ................................................. 36

Common installation problems and corrective actions ............ 36 Common network connection problems................................ 36 Common configuration problems......................................... 37 Problems using the Max IP10.............................................. 37

Appendix B – Technical Support .............................................. 39 Appendix C – Call Routing Table Configuration .......................... 40

Parameters ...................................................................... 40 Appendix D – Using the Max IP10 Keypad to Enter Text ............. 42

Max IP10 Keypad Map ....................................................... 43 Index ............................................................................. 44


User’s Guide

Page 1

Welcome

Overview Congratulations on your purchase of the Max IP10!

The Max IP10 is a VoIP (Voice over Internet Protocol) device that allows you to make outgoing calls over the Internet using an Ethernet LAN connection. It uses the LAN’s broadband connection to send calls over the Internet via Net2Phone’s service platform. Since Net2Phone calls bypass most of the PSTN (Public Switched Telephone Network), the result is significant savings on long-distance communications services.

The Max IP10 is a stand-alone device that connects directly into an existing LAN through an RJ-45 port.

The Max IP10 features several proprietary Quality of Service (QoS) enhancements, including:

� Acoustic echo cancellation

� Voice activity detection (VAD)

� Comfort noise generation (CNG)

� Dynamic jitter buffer control

Product Features The Max IP10 supports the following features:

� IP (Internet Protocol) phone operation with Net2Phone VoIP protocol

� Analog phone operation for local phone call

� Local configuration via keypad/LCD

� Remote configuration via Telnet or Web-browser

� Firmware upgrade via

� Volume control

� Mute/Redial/Speed-dial button

� Call Hold (holds IP phone call while using analog phone)

� PSTN fallback (auto-switching to analog phone mode in case of power failure)

� IP Addressing: static/dynamic IP support (DHCP)

� PPPoE support

� QoS support (Diffserv)

� RTP/RFC2833 support

� Net2Phone account management

� Minute/Dollar balance display

� Call statistics

� Billing support (CDR)


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Page 2

New Features

Version 1.2.10 Version 1.2.10 of the Max IP10 provided the following features:

� Net2Phone Configuration Page – This page now includes a setting for UDP Address Resolution Mode. The options are Indirect Mode and Direct Mode.

� Net2Phone Configuration Page – To help you determine which choice is correct for the UDP Address Resolution Mode, the radio buttons now have popup help that can be accessed by hovering the mouse pointer over them.

� Net2Phone Configuration Page – The Balance Type setting options have changed to Off, Minutes, and Dollars. These radio buttons also integrate the popup help to provide you with more information.

� Routing Table Configuration Page – This page has been added to the MAX IP10 Web Manager. The Current Routing table allows you to set up routing between two or more telephone extensions connected to a single Max’s FXS ports. It can store up to 300 entries.

� CDR Configuration Page – This page has two servers instead of one and is now functional with the Max ABS software.

� System Information Page – This page now accommodates spaces and can hold 16 characters total.

� System Information Page – The contents of the System Name field are delivered to the destination Max IP10’s Caller ID display. (The System Name does not appear on the Caller ID display when the destination phone number is a PSTN number.)

� System Information Page – The System Name field now accommodates spaces and can hold a total of 16 characters.

Version 1.2.70 Version 1.2.70 provides the following new features:

� Editable Frames per Packet – The frames per packet (FPP) setting can now be changed via keypad or telnet to either 1 or 2.

� To change the value via keypad, access LCD menu #17 for FPP.

� To change the value via telnet, use the following commands:

CONFIG/N2P>change codec 45

CONFIG>save

SYSTEM>reset

� FPP Default Setting – In the previous version, the FPP setting had to be re-set to a value of 2 after a firmware upgrade. In version 1.2.70, when the device reboots after an upgrade, the FPP setting is set to a value of 2 automatically.

� Encrypted PIN – The PIN entry field is now encrypted for additional security.


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� Enhanced Check for Network Connectivity – This command will check for connectivity for one minute. If the check fails, it will re-check ever ten (10) seconds. If the IP10 fails in three (3) consecutive attempts, it will revert to PSTN back-up mode.

KNOWN ISSUE

� Deleting Routing Table Entries – On the Routing Table page of the Max IP10 Web Manager, if you click the Delete button without first specifying an Index number, Index item 0 will be deleted. This behavior will be corrected in the next release.

User Interfaces The Max IP10 supports the following user interfaces:

� Keypad / LCD

� Handset / Speakerphone

� Command line interface via Telnet client

� Web interface via any browser

� Ethernet interface for Internet connection and PC connection

� Analog line interface for PBX/KTS connection

Package Contents � Max IP10 device

� 120 V power adapter

� RJ-11 telephone cable

� Desktop mounting bracket

� Handset with coiled cord

� User’s Guide

NOTE: For countries that use a 220 V power adapter, the adapter will be shipped separately.

Requirements

Hardware Requirements To use the Max IP, you will need:

� A Max IP10 unit and AC/DC adapter.

� A Local Area Network (LAN) with a broadband connection that must not have proxy server caching.

� If your LAN uses static addresses: an IP address, Subnet mask, and gateway address for the Max.

� A Net2Phone account number and PIN (available from your reseller).


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Additional Requirements To configure and manage the unit, you will need:

� A PC or Mac workstation with any recent Web browser, connected to the LAN.

� A router with NAT (Network Address Translation)

� The HyperTerminal PC application (included in all Microsoft operating systems), or an equivalent terminal-emulator application.

NOTE: On a Max IP10, LAN settings must be configured using phone’s keypad.

About This Guide This User’s Guide is intended to help you set up and use the full features of the Max IP10.

The Max IP10 supports maintenance interfaces of Web browser, Telnet and keypad/LCD. This Guide describes how to operate and configure the Max IP10 using the keypad and LCD. It is intended for people who have a moderate degree of experience installing networking equipment such as routers, hubs, servers, and switches, and are familiar with basic wiring and cabling practices.


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Max IP10 Buttons and Keys The following table outlines each button and/or key on the Max IP10 device and its function.

Fixed Buttons Button Function

MENU Press the [MENU] button to enter configuration settings and to choose the parameter field to modify.

INFO Press the [INFO] button to view account data. During configuration, it functions as backspace (�).

N2P Press the [N2P] button to call another Max IP10. During configuration, it displays the previous menu (|�).

PSTN / SET Press the [PSTN] button to place an analog phone line call. During configuration, it is used as a [SET] button.

REDIAL Press the [REDIAL] button to dial the last number that you called.

MEMORY Press the [MEMORY] button followed by the memory location (1 – 9) to dial the number stored in that memory slot.

SPEED DIAL Press one of the [SPEED DIAL] buttons that stores the number you would like to call.

MUTE Press the [MUTE] button to turn off the speaker so that the person on the other end of the telephone connection cannot hear you.

SPEAKER Press the [SPEAKER] button to toggle the speaker On/Off.

VOLUME UP Press the [VOLUME UP] button to adjust the volume levels higher. It is also used for navigating through the menu choices during configuration.

VOLUME DOWN

Press the [VOLUME DOWN] button to adjust the volume levels lower. It is also used for navigating through the menu choices during configuration.

Dial Buttons Button Function

1 Dial button 1 to toggle through the following options: (1 / → ! # $ % ^ & * ( ) _ + | { } : “ < > ? ` - = ;).

2 Dial button 2 to toggle through the following options: (2 A a B b C c).

3 Dial button 3 to toggle through the following options: (3 D e E e F f).

4 Dial button 4 to toggle through the following options: (4 G g H h I i).

5 Dial button 5 to toggle through the following options: (5 J j K k L l).

6 Dial button 6 to toggle through the following options: (6 M m N n O o).

7 Dial button 7 to toggle through the following options: (7 P p Q q R r S s).

8 Dial button 8 to toggle through the following options: (8 T t U u V v).

9 Dial button 9 to toggle through the following options: (9 W w X x Y y Z z).

0 Dial button 0 to toggle through the following options: (0 space . , @).

* Dial button *.

# Dial button #. It is also used for make a call after dialing.


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Max IP10 LCD and Connectors The following table describes the LCD and each connector located in the back of the device.

Items Function

LCD LCD Displays menus and status of IP Phone on a 2-line by 16-character screen.

LAN Using a UTP-cable, connect the hub to this port.

PC Using a UTP-cable, connect your pc to this port.

LINE Connect the line cable from PBX/KTS to this port.

Connector

Power Connect the power adapter (12V DC) to the power connector.


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Planning Your Installation

Before you install your Max IP10, review the installation requirements/information in this section.

Location Requirements The mounting location must provide:

� Adequate Heat Dissipation – The room where the Max IP10 is operated must maintain a temperature between 32° and 122° F (0° to 50° C) and must have adequate air circulation to ensure proper cooling.

IMPORTANT: If the unit is placed on a desktop, the elevator stand must remain in place to provide space for cooling air circulation. Inadequate ventilation can result in overheating and damage.

� Access to the Chassis – Allow space at the rear of the chassis for cable connections, maintenance, or troubleshooting.

� A Suitable Power Source – If you suspect that your AC power is not clean (e.g., if lights flicker often or there is machinery with large motors nearby), have a qualified person test the power. Install a power conditioner, if necessary. The AC/DC adaptor of Max IP10 operates with 110 volts AC power supply.

IMPORTANT:

� Read the installation instructions before you connect the system to its power source.

� Before working on a chassis or working near power supplies, unplug the power cord.

� This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. is used on the phase conductors (all current-carrying conductors).

� To avoid damage from lightning and power surges, use the power strip with surge protector for protection from lightening and power surge.


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Distance Limitations for Interface Cables When planning your installation, consider distance limitations and potential electromagnetic interference (EMI) as defined by the Electronic Industries Association (EIA). The distance limitation specifications for Ethernet and analog telephone interfaces are:

� Ethernet Maximum Distance – The maximum segment distance for Ethernet 10BaseT is 330 feet (100 meters) (specified in IEEE 802.3).

� Analog Phone Port Maximum Distance – The maximum distance is established by a total allowable loop resistance, including the phone or terminal equipment, of 600 ohms.

Interference Considerations When you run cables for any significant distance in an electromagnetic field, interference can occur between the electromagnetic fields and the signals on the cables. This can cause the unshielded plant cabling to emit radio interference.

If you use twisted-pair cables with a good distribution of grounding conductors in your plant cabling, emitted radio interference is unlikely.

If you have cables exceeding the recommended distances, or if you have cables that pass between buildings, give special consideration to the effect of lightning strikes or ground loops. If your site has these characteristics, consult experts in lightning suppression and shielding. The electromagnetic pulse caused by lightning or other high-energy phenomena can easily couple enough energy into unshielded conductors to destroy electronic devices.

Most data centers cannot resolve the infrequent but potentially catastrophic problems just described without pulse meters and other special equipment. Take precautions to avoid these problems by providing a properly grounded and shielded environment and by installing electrical surge suppression.

For advice on the prevention of electromagnetic interference, consult experts in radio-frequency interference (RFI).

Safety Precautions � Disassembly of the product must be carried out by a certified person.

� The product chassis must not be disassembled when the power is on.


User’s Guide

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Getting Started

To begin using your Max IP10, you must first set up and configure the device.

This section explains how to set up your Max IP10 using the following steps:

1. Install the Max IP10 unit in its location and connect the cabling.

2. Connect the Max IP10 to a LAN and configure the LAN settings.

3. Log in to the Max IP10 Web Manager, the Web-based configuration system.

4. Finish configuring the Max IP10 via the Web Manager.

5. Test your installation by making an Internet telephone call.

Installing the Max IP10 To install the Max IP10:

1. Using an RJ-45 cable, connect the Max IP10’s LAN port to the hub’s or router’s Ethernet port.

IMPORTANT: You must have a router to successfully connect your Max IP10. The router can either be standalone or built into the modem.

2. Using an RJ-45 cable, connect the Max IP10’s PC port to the PC’s Ethernet port.

TIP: If there is an available port on the router, you may connect it to the PC’s Ethernet port instead of connecting the Max IP10’s PC port to the PC.

IMPORTANT: Do not connect your PC to the router’s Uplink or WAN jacks.

3. Using an RJ-11 cable, connect the Max IP10’s analog phone line port (on the bottom of the unit) to the PBX’s or KTS’s SLT (analog phone) port or a regular analog phone port from the telephone company. Place the cable in the built-in channel to help keep the device steady, and then connect it to the Max IP10 port.

NOTE: If the phone is going to be desk-mounted, install the desk-mounting bracket by lining up the two bottom tabs of the bracket with the two openings on the bottom of the Max IP10. Then, push the center of the top tab to insert it into the opening on the bottom of the Max IP10.


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4. Using the power adapter, connect the Max IP10 to a power source. Slide the cord into the power cord stopper hook to keep it from being disconnected. The Max IP10 LCD will boot up in about 15 seconds.

5. Plug the handset into the jack on the side of the Max IP10.

��

��

Figure 1 - Appearance of the Max IP10 Network Interface

Bottom View Rear View

PBX/KTS or Regular Analog

phone line

Hub or switch


User’s Guide

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MAX IP10

MENU

SET

INFO N2P PSTN

MEMORY

FLASH

REDIAL

VOLUME

MUTE SPEAKER

1 2 3

4 5 6

7 8 9

0* #

Figure 2 – Max IP10 Connections

STEP 5 Plug the handset into the jack on the side

of the IP10.

STEP 4 Connect power adapter into the

DC 12V jack.

STEP 1 Using an RJ-45

cable, connect the Max IP10’s LAN port to the hub’s

or router’s Ethernet port.

STEP 3 On the bottom of the Max IP10, use an RJ-11 cable to connect the Max

IP10’s analog phone line port to the PBX’s or KTS’s

SLT (analog phone) port or a regular analog

phone port from the telephone

company.

STEP 2 Using an RJ-45 cable, connect the Max

IP10’s PC port to the PC’s Ethernet port, OR use your router port to

connect the PC. (See TIP above.)

STEP 4a Slide the cord into

the power cord stopper hook to keep

it from being disconnected.


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Connecting the Max IP10 to a LAN Whether your LAN uses Dynamic Host Configuration Protocol (DHCP), PPPoE, or static addresses, you can set the Max IP10’s LAN configuration via a touch-tone keypad, Telnet, or the Web interface.

This section will explain how to connect the Max IP10 to each of the three LAN types. Later, you will configure the Max IP10’s LAN settings via the Max IP10 Web Manager. For more information, refer to the section titled Logging into the Max IP10 Web Manager.

NOTE: At first, LAN settings must be configured using a keypad. After you set the IP address, you can access your Max IP10 via Telnet or Web.

Connecting the Max IP10 to a DHCP LAN This section explains how to connect your Web browser to the Max IP10 if your LAN uses DHCP addressing. If your LAN uses static IP addresses, skip to the next section, Connecting the Max IP10 to a LAN with a Static IP Address.

The Max IP10’s default configuration is for DHCP. Therefore, if your LAN is using DHCP, the Max IP10’s IP address parameters were configured automatically when you connected it to the LAN. In this case, you only need to know the IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager, Max IP10’s Web-based configuration system.

If your LAN is using DHCP, the first step is to obtain the Max IP10’s current IP address from the device.

To obtain the Max IP10’s IP address:

� Press the [INFO] button until the title “IP Address” is displayed on the LCD.

Write down the displayed IP address for future reference.

The Max IP10 is now connected and able to make and receive phone calls. To view your settings and further configure the Max IP10 using the Max Web Manager, proceed to the next section, Logging Into the Max Web Manager.

NOTE: You can also connect to the Max IP10 via Telnet using the Max IP10 IP address and port number 6000.


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Connecting the Max IP10 to a LAN with a Static IP Address This section explains how to connect your Web browser to the Max IP10 if your LAN uses static IP addresses. The process will entail the following steps:

1. Set the Network Mode to Static by disabling DHCP.

2. Enter a static IP address.

3. Enter a Subnet mask address.

4. Enter a default gateway.

5. Reset the Max IP10.

ACCESSING THE CONFIGURATION MENU

Because the configuration menu is password-protected, you must enter a menu access code before you can make any configuration changes.

To access the configuration menu:

1. Press the [MENU] button. The LCD displays the message [Access Code?].

2. Enter the menu access code, followed by the # key. The first menu item, Account Number, displays on the LCD.

NOTE: The default menu access code is 123, followed by the # key. You can modify the code via the Max Web Manager.

SETTING THE NETWORK MODE TO STATIC VIA TELEPHONE KEYPAD

Since the Max IP10 is shipped with DHCP enabled, you need to disable DHCP to use static IP addresses.

To set the Network Mode to Static:

1. Press the [MENU] button until the title “Network Mode” is displayed on the LCD.

Figure 3 – Configuring Network Mode

2. Press the [VOLUME UP]/[VOLUME DOWN] to change the configuration from “DHCP” to “STATIC.”

3. Press the [SET] key to save the change. The Max IP10 will automatically reboot. The Static Network Mode is now enabled.

Network Mode DHCP *


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ENTERING AN IP ADDRESS VIA TELEPHONE KEYPAD

Ask your LAN administrator for the IP address that will be assigned, the LAN’s Subnet mask address, domain name, and any other IP parameters that can be provided.

To enter a static IP address:

1. Press the [MENU] button until the title “IP Address” is displayed on the LCD.

Figure 4 — Entering Static IP Address

2. On the Max IP10’s keypad, press the appropriate number keys (0 to 9) to enter the digits for the IP address. You can enter a dot (.) by pressing the [0] key twice.

TIP: If you make a mistake, press the [INFO] key to back up and correct the mistake.

For example, if you want to enter the IP address “150.150.55.162,” you would press 150 00 150 00 55 00 162 from your telephone keypad.

3. After entering the complete IP address, press the [SET] button to confirm the change.

ENTERING A SUBNET MASK ADDRESS VIA TELEPHONE KEYPAD

To enter a Subnet mask address

1. Press the [MENU] button until the title “Subnet Mask” is displayed on the LCD.

Figure 5 — Entering Subnet mask Address

2. On the Max IP10’s keypad, press the number keys (0 to 9) to enter the Subnet mask digits. You can enter a dot (.) by pressing the [0] key twice.


3. After entering the complete subnet mask, press the [SET] button to confirm the change.

IP Address xxx.xxx.xx.xxx

Subnet Mask xxx.xxx.xxx.x


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ENTERING A DEFAULT GATEWAY VIA TELEPHONE KEYPAD

To enter a default gateway:

1. Press the [MENU] button until the title “Gateway” is displayed on the LCD.

Figure 6 — Entering Default Gateway Address

2. On the Max IP10’s keypad, press the number keys (0 to 9) to enter the default gateway IP address digits. You can enter a dot (.) by pressing the [0] key twice.


3. After entering the complete default gateway IP address, press the [SET] button to confirm the change. The Max IP10 will restart automatically.


Connecting the Max IP10 to an ADSL modem with PPPoE This section explains how to connect your Web browser to the Max IP10 if your LAN uses PPPoE. If using PPPoE, it is likely that your ISP has pre-configured the Max IP10. In this case, you will need to change the ID and password via the Max IP10 LCD screen.

To set the Max IP10 to use PPPoE:


2. Press the [VOLUME UP]/[VOLUME DOWN] to change the configuration to “PPPoE.”

3. Press the [SET] key to save the change. The Max IP10 will automatically reboot. The Static Network Mode is now enabled.

To set the PPPoE user ID and password on the Max IP10:

1. Press the [MENU] button until the title “PPPoE User ID” is displayed on the LCD.

2. Enter your PPPoE user ID using the Max IP10 keypad.

TIP: For instructions on entering text using the keypad, refer to Appendix D, Using the Max IP10 Keypad to Enter Text.

Gateway xx.x.x.xxx


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3. Press the [SET] key to save the change. The Max IP10 will automatically reboot.

4. Press the [MENU] button until the title “PPPoE Password” is displayed on the LCD.

5. Enter your PPPoE password using the Max IP10 keypad.

TIP: For instructions on entering text using the keypad, refer to Appendix D, Using the Max IP10 Keypad to Enter Text.

6. Press the [SET] key to save the change. The Max IP10 will automatically reboot.

SETTING THE NETWORK MODE TO PPPOE VIA TELEPHONE KEYPAD


2. Press the [VOLUME UP]/[VOLUME DOWN] buttons to change the configuration to PPPoE.

Figure 7 — Configuring the Network Mode

3. Press the [SET] button to save the change. The Max IP10 will automatically reboot. PPPoE is now enabled.

OBTAINING THE MAX IP10’S PPPOE IP ADDRESS VIA TELEPHONE KEYPAD

1. Press the [MENU] button until the title “IP Address” is displayed on the LCD.

Figure 8 — Configuring the Network Mode

2. Write down the address and keep it for future reference.


NOTE: You can also connect to the Max IP10 via Telnet using the Max IP10 IP address and port number 6000.

Network Mode PPPoE*

IP Address xxx.xxx.xx.xxx


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Logging into the Max Web Manager

Before you can log into the Max Web Manager, you need to know the Max’s current IP address. Refer to the procedures in the previous section to obtain its IP address via a telephone keypad.

Once you know the Max IP10’s IP address, you are ready to log into the unit through a Web browser like Internet Explorer or Netscape Navigator.

To log into the Max Web Manager:

1. Open a new browser window and enter the Max IP10’s IP address in the address box. The Max Web Manager Door page appears.

Figure 9 — Max IP10 Door Page

2. Click the enter - Open the door area. The Network Password dialog box appears.

Figure 10 — Max IP10 Login Page

3. Enter your User Name and Password and click the OK button.

NOTE: The default user name is root and the default password is n2p.


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You are now logged in. You can select each function by clicking the links at the left-hand side of the screen or on the Site Map page , which is the default screen once you log in.

Figure 11 — Max IP10 Site Map Page


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Configuring the Max IP10 Using the Max Web Manager

Each configuration page can be accessed by clicking its link on the Site Map or by clicking the link on the left-hand side of the page. For example, click the Net2Phone Configuration link on the Site Map to show or change account or port information.

Net2Phone Configuration Page The Net2Phone Configuration page allows you to set up the parameters for your Max IP10 to work with your Net2Phone account(s).

Any of the parameters on the Net2Phone Configuration page can be modified by simply entering the desired values into the respective fields, as shown below.

Figure 12 — Net2Phone Configuration Page

The Net2Phone Configuration page contains the following fields:

� Account – Enter the Net2Phone account number.

� PIN – Enter the PIN associated with the account number.


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� Login

� Login – Set the value to Enable if you would like the device to receive incoming calls from the IP network, including DID calls. If you set the value to Disable, the device will not receive any incoming calls from the IP network, including DID calls.

NOTE: If you are connected to the Max PVN, you must select Enable.

� Status – Displays the current login status of the account.

� Doorman

� Primary IP – Enter the primary IP address or DNS for this device.

� Primary Port – Enter the primary port to be used by the device.

� Secondary IP – Enter the secondary IP address or DNS for this device.

� Secondary Port – Enter the secondary port to be used by the device.

� Client - Refer to the Firewall Information Page section on page 30 if modification is needed.

� TCP Start Port – Enter the TCP Start Port number. This parameter must be changed to permit access when a LAN firewall permits only pre-assigned TCP/UDP port numbers to be used.

� UDP Start Port – Enter the UDP Start Port number.

� OPAL Start Port – Enter the OPAL Start Port number.

� NIC Use – Click the checkbox if you would like to prohibit unauthorized used of Net2Phone accounts. The NIC number is available for a given account number.

� Packet Mode – Select from the following options: AUTO, N2P, or RTP. The AUTO option supports both Net2Phone (N2P) protocol and RTP.

� UDP Address Resolution Mode – Select either Indirect mode (default value) or Direct mode. Change this mode to Direct if the call is one-way voice when using the Max PVN. The radio buttons have popup help that appear when you hover the mouse pointer over them.

� Balance Type – Select from the following balance announcement options: OFF, Minutes, or or Dollars. For example, if you want to announce an account’s remaining balance in dollars, select the “Dollars” radio button and click the Change button to save the setting. These radio buttons also display the popup help when you hover the mouse pointer over them.

� Display Name – Displays the name that appears on the remote Max IP10’s caller ID display (except for Max-to-Max calling). Mirrors the contents of the System Name field on the System Information page.

NOTE: To change the Display Name, go to the System Information page and edit the System Name field. The change will be mirrored in the Display Name field.


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NOTE: When you add or change a value in any of the fields, you must click the Change button to save the setting.

TIP: Configuration changes you make in the Max IP10 are not applied until you reset the unit. To do this, you may either:

� go to the Restart System page (refer to page 33 in this Guide) and click Restart,

� type /system/reset at the command prompt via Telnet.

LAN Configuration Page The LAN Configuration page allows you to enter and save your LAN IP Address and LAN Subnet mask. It also allows you to save your primary and secondary DNS addresses and your PPPoE user ID and password. If your LAN uses PPPoE, you must enter the user ID and password before you can make or receive calls.

Figure 13 — LAN Configuration Page

The LAN Configuration page contains the following fields:

� Network Selection – Select from the following options: Static, DHCP, or PPPoE.

� IP Address – Enter the Max IP10’s IP address. (Only editable when the Network Selection field is set to Static.)

� Subnet Mask – Enter the Max IP10’s subnet mask. (Only editable when the Network Selection field is set to Static.)

� Default Gateway – Enter the default gateway to be used by the Max IP10. (Only editable when the Network Selection field is set to Static.)


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� Mac Address – Displays the MAC address (Ethernet address).

� Primary DNS – Enter the primary DNS address. (Only editable when the Network Selection field is set to Static.)

� Secondary DNS – Enter the secondary DNS address. (Only editable when the Network Selection field is set to Static.)

� Domain Name – Enter the domain name. (Only editable when the Network Selection field is set to Static.)

� PPPoE UserID – Enter the PPPoE user ID, if Network Selection field is set to PPPoE.

� PPPoE Password – Enter the PPPoE password, if Network Selection field is set to PPPoE.


TIP: Configuration changes you make in the Max IP10 are not applied until you reset the unit. To do this, you may either:

� go to the Restart System page (Section 4.7.3, below)

and click Restart,

� type /system/reset at the command prompt via Telnet.

NOTE: If a default gateway address or a DNS server address is not used, the value 0.0.0.0 must be entered into their respective fields. If the boxes are left blank, the modified configuration settings will not be saved.

NOTE: The Max IP10 ’s default configuration is for DHCP (Dynamic Host Configuration Protocol). Therefore, if your LAN is using DHCP, the Max IP10’s IP address parameters were configured automatically when you connected it to the LAN. In this case, you only need to know the IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager, Max IP10 ’s Web-based configuration system.


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Routing Table Configuration Page Click the Routing Table Config link to access the Current Routing Table page, illustrated below.

Figure 14 — Routing Table Configuration Page

The Routing Table is used to set up routing between two or more telephone extensions connected to your IP10. You can use it to configure a local dialing plan, speed dialing, or other routing to make dialing easier. For more details, refer to Appendix C – Call Routing Table Configuration.

NOTE: The Current Routing table accommodates up to 300 entries.

The Current Routing Table displays the following fields for each entry:

� an index number (Index)

� the interface type (I/F)

� the logical port numbers (Logical Port)

� the phone number to be routed (Number)

� the truncation length (TRNC)*

� the prefix number (Pre)*

� the postfix number (Post)*

� validity of the table entry*

* The items marked with an asterisk are intended for special circumstances. The items should be left unchanged in typical applications.


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Adding an Entry to the Current Routing Table To add an entry to the Current Routing Table:

1. Click the Routing Table Config link in the sidebar menu. The Current Routing Table displays.

2. In the Add Entry table, VoIP should remain the selected value in the I/F (interface type) field.

3. In the Number field, enter the telephone or extension numbers that are to be directed to the port using the characters in the following table:

0, 1, 2, 3, 4, 5, 6, 7, 8, 9, *

The characters that can be input from a telephone keypad.

? Represents any single character. ~ Represents a string of characters of any length.

� Example 1: “1???” signifies any number that begins with a 1, followed by any 3 digits.

� Example 2: “011~” signifies any number that begins with 011, followed by any number of digits.

NOTE: The Max IP10 only uses the pound character (#) as an end-digit indicator, so it is not needed in the call routing table.

4. In the TRNC field, enter the number of digits you would like truncated, either from the beginning or the end of the dialed number.

NOTE: If you do not need any numbers to be truncated, leave the TRNC field blank.

5. If you would like the truncated digits to be removed from the beginning of the dialed number and replaced with other numbers, click in the Pre field and enter the digits that you would like dialed in place of the truncated numbers.

6. If you would like the truncated digits to be removed from the end of the dialed number, click in the Post field and enter the digits you would like dialed in place of the truncated numbers.

NOTE: If you are not indicating any numbers to be inserted in place of truncated numbers, leave the PRE and/or POST fields blank. Once the entry is saved, the table will display NULL for those fields left blank.

7. Once you have populated the appropriate fields, click the Add Entry button. The entry is saved to the Current Routing Table.

8. Reboot the device, as described in the Restart System section on page 32, to activate the new settings.


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For example:

If you wanted to set up an entry in the Current Routing Table to remove the first three digits from all numbers beginning with 011 and replace them with 00, here is how you would configure it:

1. In the Add Entry table’s Number field, enter 011~, indicating a string of numbers of any length beginning with 011.

2. In the TRNC field, enter 3, indicating that you would like 3 numbers truncated.

3. In the Pre field, enter 00, indicating that you would like the numbers truncated from the beginning of the dialed number to be replaced with 00.

4. Leave the Post field blank, since you don’t want any numbers added to the end of the dialed number.

5. Click the Add Entry button.

Deleting an Entry from the Current Routing Table To delete an unwanted entry, simply type its Index number, found in the first column of the Routing Table, in the Delete Entry box and then click the Delete Entry button.


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CDR Configuration Page The CDR Configuration page, which accommodates information for two servers, allows you to enable or disable CDR selection and collects your IP address, port number, and login information. The CDR Configuration page is functional with the MAX ABS software version 2.0, eliminating the need for users to login to Telnet to configure the CDR.

Figure 15 — CDR Configuration Page

The CDR Configuration page contains the following fields:

� CDR Selection – Select Enable if you would like to send CDR files to MAX ABS (Automated Billing Server) or select Disable if you do not want the CDR files sent.

� Server 1 - The primary billing server.

� IP Address – Enter the IP address for server 1.

� Port Number – Enter the port number for server 1.

� Path – Enter the directory path where the call date is stored.

� Login ID – Enter the login ID for server 1.

� Login Password – Enter the login password for server 1.

� Server 2 - A secondary billing server may be used as a backup.

� IP Address – Enter the IP address for server 2.

� Port Number – Enter the port number for server 2.

� Path – Enter the directory path where the call date is stored.

� Login ID – Enter the login ID for server 2.

� Login Password – Enter the login password for server 2.


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System Information Page On the System Information page, you can view information about your Max IP10 device and change the password used to access the Max Web Manager.

Figure 16 — System Information Page

The System Information page contains the following fields:

� System Information

� System Name- Enter the system name you would like displayed on the Caller ID of the remote MAX IP0. This can only be changed for a particular login ID by the user himself or the system manager. This field accommodates spaces and can hold a total of 16 characters.

NOTE: The contents of the System Name field do not appear on the Caller ID display for a PSTN destination phone number.

� Version – Displays the firmware version.

� Serial Number – Displays the serial number of the Max IP10 device.

� Menu Access Code – Enter the access code for the Max IP10 menu.

� PSTN Number – Enter the assigned analog number.


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� Change Password – This can only be changed for a particular login ID by the user himself or the system manager.

� Login – Displays the current login name.

� Old Password – Enter the current password.

� New Password – Enter the new password.

� Confirm Password – Re-enter the new password to confirm it.


Speed/Memory Dial Information Page The Speed/Memory Dial page allows you to store frequently called numbers for easy dialing.

Figure 17 — Speed/Memory Dial Page

Memory Dial Book The Memory Dial Book has 9 memory slots. You can assign a telephone number to each memory slot, which represents each digit on the Max IP10 keypad. These telephone numbers can be dialed quickly without entering the entire number each time you want to place a call.


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To store a phone number in your Memory Dial book:

1. Click the Speed/Memory Dial link on the left-hand side of the page or on the Site Map page. The Speed/Memory Dial page displays.

2. Enter a telephone number into an open memory slot (1 to 9) in the Memory Dial Book section.

TIP: To delete the contents of a memory slot, click the corresponding Clear button to the right of the field. To delete the contents of all the memory slots, click the Clear All button below the Memory Dial Book.

3. Click the Save button to save the telephone number. The telephone number is saved and is now available for memory dialing.

NOTE: When you add or change a value in any of the fields, you must click the Save button to save the setting.

To dial a phone number in your Memory Dial Book:

1. Press the [MEMORY] button on your Max IP10.

2. Press the digit (0 to 9) associated with the memory slot number where the desired destination telephone number is stored. The Max IP10 will dial the number stored in the corresponding memory slot.

Speed Dial Book The Speed Dial Book has 8 memory slots. Much like the Memory Dial Book, you can assign a telephone number to each memory slot, which represents one of the eight buttons just beneath the LCD on the Max IP10.

Figure 18 — Speed Dial Number Button Assignments

To store a phone number in your Speed Dial book:

1. Click the Speed/Memory Dial link on the left-hand side of the page or on the Site Map page. The Speed/Memory Dial page displays.

2. Enter a telephone number into an open memory slot (1 to 8) in the Speed Dial Book section.

TIP: To delete the contents of a memory slot, click the corresponding Clear button to the right of the field. To delete the contents of all the memory slots, click the Clear All button below the Speed Dial Book.

1 2 3 4

5 6 7 8


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3. Click the Save button to save the telephone number. The telephone number is saved and is now available for speed dialing.

NOTE: When you add or change a value in any of the fields, you must click the Save button to save the setting.

To dial a phone number in your Speed Dial Book:

� On your Max IP10 keypad, press the speed dial button that corresponds with the memory slot where the desired telephone number is stored. The Max IP10 will dial the number stored in the corresponding memory slot.

Firewall Information Page When you use the Max IP10 to call another Max (a Max-to-Max call), if either Max is connected to a LAN that employs a firewall, you will need to configure settings on both the Max and the firewall before any Max-to-Max calls can be placed. This section will explain how to make the necessary adjustments.

NOTE: You will need to contact the firewall manager to make the changes in Step 1 below.

1. On the Firewall:

a. Open UDPPORT 6801.

b. Open an additional UDPPORT for voice traffic in the range of 21000 to 65535.

c. Open another UDPPORT for logging into OPAL server in the range of 21000 to 65535.

d. Open a TCPPORT in the range of 21001 to 65535. This must not be the same number port you opened in the previous step.

NOTE: If you have more than one Max behind the same firewall, you must repeat steps 1b through 1d for each unit, opening UDPPORT and TCPPORT for each.

2. On the Net2Phone Configuration page, open the appropriate UDPPORT for voice traffic, OPAL Start Port, and TCPPORT on the firewall. Then you must specify these open ports on the Max device(s):

a. Change the TCP Start Port to the port you opened in step 1d. For example, if you opened TCPPORT 25000 in step 1d, enter 25000 for the TCP Start Port as shown in Figure 11, illustrating the Net2Phone Configuration page.

b. Change the UDP Start Port to the port you opened in step 1b. For example, if you opened UDPPORT 21000 in step 1b, enter 21000 for the UDP Start Port as illustrated in Figure 11.


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c. Change the Opal Start Port to the port you opened in step 1c. For example, if you opened OPALPORT 27000 in step 1c, enter 27000 for the Opal Start Port as illustrated in Figure 11.

3. Once you have made these changes, click the Save button at the bottom of the page to save the new settings, then restart the unit. The new settings should now be in effect.

NOTE: Some firewalls require the opened port to forward the port number to the Max’s IP address. In other words, the firewall forces the port numbers to match on the both sides of the firewall, the outside & the inside. Consult your LAN administrator to determine if this is the case with your firewall.

Load Default Configuration Page This page allows you to apply the default values to the Max IP10 Web Manager, thereby removing all of the settings you adjusted in configuring the Max IP10.

Figure 19 — Load Default Configuration Page

IMPORTANT: This command causes all of your configuration settings and parameter values to be deleted.

To apply the default settings to the Max IP10 Web Manager:

1. Click the Load Default Configuration link on the left-hand side of the page or on the Site Map page. The Load Default Configuration page displays.


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2. Click the Load button. A confirmation dialog box displays.

3. Click the OK button to confirm that you would like to apply the Max IP10’s default factory configuration. The default settings are applied and the following page appears.

Figure 20 — Default Settings Confirmation Page

Restart System Page You may need to restart the system to apply configuration changes made in the Net2Phone Configuration, LAN Configuration, or CDR Configuration pages.

Figure 21 — Restart System Page


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To restart the system:

1. Click the Restart System link on the left-hand side of the page or on the Site Map page. The Restart System page displays.

2. Click the Restart button. A confirmation dialog box displays.

3. Click the OK button to confirm that you would like to restart the system. The system restarts and applies any configuration changes you made prior to restarting.

Download Latest Firmware Page This page allows you to upgrade to the most recent version of the Max IP10 firmware.

Figure 22 — Software Upgrade Page

The software upgrade procedure for the Max IP10 is divided into stages:

1. Click the Download Latest Firmware link on the left-hand side of the page or on the Site Map page. The Software Upgrade page displays.

2. Click the Download button at the bottom of the page to download the zip file needed for the upgrade from Net2Phone’s FTP server to a client PC on the Max IP10’s LAN.

3. Unzip the downloaded zip file by double-clicking it in Windows Explorer and follow the steps in the upgrade instruction document.

Be sure to have the following information at hand:

� The Max IP10’s IP address


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� User name

� Password

Follow the instructions to contact the upgrade FTP server and to check for and download any available software updates to your PC. You will then be directed on how to upload the new software version to the Max IP10.


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Placing and Receiving Telephone Calls

Placing Calls to Regular Telephones (PSTN)

Placing Calls to Destinations within North America Pick up the telephone handset and dial:

1 + the area code + the local number + the # key

NOTE: The pound key (#) is used by the Max to indicate the end of a dial string. If the pound key is omitted, the Max waits three seconds for additional input, then places the call.

For example, if the area code is 212 and the local number is 555-1212, you would dial 1 212 5551212 #.

NOTE: When you are dialing the destination phone number, the Max IP10 allows you up to five (5) seconds to enter the next digit. If you don’t enter the next digit within five seconds, the call will be dropped.

Placing International Calls Pick up the telephone handset and dial:

011 + the country code + the city code + the local number + the # key

For example, if the country code is 9, the city code is 81 and the local number is 223-4567, you would dial 0119812234567#.

Placing Calls to Other Max Devices (Max-to-Max Calling)

Pick up the telephone handset and dial:

*72 + the account number of the Max destination + the # key

For example, if the account number assigned to the remote Max’s port is 4445556666, you would dial *724445556666#.

Receiving Calls To receive a call on the Max IP10, just pick up the handset when the device rings and speak as usual.

Max IP10, Version 1.2.70User’s Guide -- Appendix

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Appendix

Appendix A – Troubleshooting If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.

Common installation problems and corrective actions The following table displays some common symptoms, their possible causes, and the recommended actions.

Symptom Possible Cause Corrective Action Power source switched off Switch power source ON. Faulty AC/DC adapter Check/replace AC/DC adapter. Faulty power source Check/correct input power. LCD off Faulty internal power supply

Contact Net2Phone Technical Service Center or your Net2Phone reseller.

No initialization response from the Max IP10

Faulty N2P Max IP10 Contact Net2Phone Technical Service Center or your Net2Phone reseller.

Overheating Check ventilation.

Unit shuts off after operating for some time Faulty N2P Max IP10

Contact Net2Phone Technical Service Center or your Net2Phone reseller.

Common network connection problems My network supports DHCP, but my Max IP10 cannot obtain correct network settings.

� Make sure DHCP is enabled.

� Make sure the RJ-45 LAN cable is connected securely to your Max IP10 and LAN, hub, or router.

� Make sure that all network ports, routers, or hubs are live.

I set DHCP to ON, but my Max IP10 cannot obtain correct network settings.

� Make sure your network supports DHCP.

� Make sure your RJ-45 LAN cable is securely connected to both the Max IP10 and to the LAN, hub, or router.

� Make sure that all network ports, routers, or hubs are live.


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When I enter a static IP Address into my Max IP10 and restart the unit, the IP Address I entered is not saved.

� Make sure DHCP is set to OFF.

� If you entered the IP address through a phone, make sure you press the [SET] button.

I changed the login password on my Max IP10 and I forgot the new password.

� Log in as manager or sysadm. Note that the default password for both is n2p.

When I attempt to access the Max Web Manager, I am prompted for a user name and password. But when I enter them and press the OK button, the Password page reappears.

� Make sure both the user name and password are correct (Note that the user name and password are case sensitive.)

Common configuration problems In the Max Web Manager LAN configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings.

� The DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter 0.0.0.0 in those fields.

Problems using the Max IP10 When I attempt to make a call, I hear a fast busy signal.

� If the doorman servers can not be found, this problem can be occurred. Make sure that the DNS server IP parameter values are correct so that the doorman can be reached.

When I attempt to call into my Max IP10 from another unit via *72, I get a busy signal.

� Make sure the account number you are calling from is valid and has a correct PIN.

� Make sure the account you are calling from has sufficient funds.

� Make sure you entered the correct number to be dialed.

� Make sure you entered *72 before the number.


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The Max IP10 sometimes drops the call while I’m dialing the destination phone number. Why?

� When you are dialing the destination phone number, the Max IP10 allows you up to five (5) seconds to enter the next digit. If you don’t enter the next digit within five seconds, the call will be dropped.


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Appendix B – Technical Support If you are experiencing a technical problem, please refer to the previous section, Appendix A, Troubleshooting. If the problem remains unresolved, please contact your reseller for assistance.

IMPORTANT: Do not attempt to disassemble the Max IP10. There are no user-serviceable parts inside the unit.


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Appendix C – Call Routing Table Configuration A call routing table is a very powerful tool for managing voice calls in the VoIP gateway. It enables the user to re-direct calls according to the destination number or number pattern. The table is also useful when the operator wants to avoid long and complex phone numbers.

The Max IP10 only comes with one interface: net (VoIP). This appendix is intended to illustrate how a routing table functions in a more complex VoIP system. If you are interested in other devices with different interface types and multiple channels, please contact Net2Phone.

Parameters The call routing table consists of multiple entries (up to 300), which have the following fields:

� intf; interface name (net) This is the interface type in which the call will be forwarded.

� net: VOIP network interface = LAN interface

� port; port number of interface (0 ~ ) This is the actual port to which the call will be forwarded.

� The port number is always zero (0).

� nums; prefix numbers (0 to 9,*, #, ~, ?, ., NULL) This is the incoming number pattern that needs to be modified and/or routed. “~” means any length of digits, and “?” means any number of one digit length.

� trnc ; the number of truncation (0 to 31) This is the length of the number string that needs to be stripped off the initial part of incoming number. This truncation feature enables the use of the key number for the VoIP gateway. Also, if used with the pre-fix/post-fix feature, the operator can hide complex VoIP dialing patterns.

� pre ; pre-attached numbers (0 ~ 9, *, #, NULL) This is the prefix number that is inserted at the beginning of the number after truncation.


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� post ; post-attached numbers (0 ~ 9, *, #, NULL) This is the postfix number that is attached at the end of the number after truncation. Some applications might require an extra ending digit like “#”.

Max IP Phone Web Manager – Current Routing Table

The routing table image above indicates that any string of numbers beginning with the number 3 (Number = 3~) should insert the *72 prefix (Pre = 72) without truncating any numbers (TRNC = 0). If someone dials the number 3456, the Max IP10 inserts a prefix of *72 (the prefix for making device-to-device calls) before dialing the 3456 number. In the routing table above, when a caller dials the number 20 (Number = 20), it truncates the first 2 digits (TRNC = 2) and inserts a prefix of 1-973-555-1111 (Pre = 19735551111). In effect, 20 is the speed dial number for this phone number. In the routing table above, any string of numbers beginning with the numbers 00 (Number = 00~) should truncate 2 digits (TRNC = 2) and insert a prefix of 011 (Pre = 011). So, if someone dials the number 00-81-123-456-7890, the first two digits would be truncated (00) and replaced by 011, resulting in a dialed number of 011-81-123-456-7890.


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Appendix D – Using the Max IP10 Keypad to Enter Text

Using the telephone keypad to enter digits, letters and characters is similar to entering information into a cellular phone address book.

To use the telephone keypad:

1. Pick up your telephone handset, or turn on your telephone.

2. Press the appropriate keys the appropriate number of times to enter the numbers, letters or characters, depending on the entry field. For example: To enter the @ sign, press the 1 key twice. To enter G, press the 4 key five times.

NOTE: The characters that you enter display on the Max IP10 LCD screen. Remember to keep looking at the LCD as you enter text.

TIP: Use the Telephone Keypad Map on the next page as a guide until you learn the entry system.

TIP: You can enter a maximum of 16 characters and spaces in each text field.


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Max IP10 Keypad Map Use the following chart to help you determine which key to press and how many times to get a particular character or letter.

Examples: To enter the @ sign, press the 1 key twice. To enter a capital G, press the 4 key five times.

Press the key from the left column the appropriate number of times on the top row to enter the character, number or letter on the map:

1 2 3 4 5 6 7 8 9 10

1 @ . _ # - * / \ $

11 12 13 14 15 16 17 18 19 20

& space + = ( ) | ` % ^

21 22 23 24 25 26 27 28 29 30

[ ] { } ~ , ? : ; ‘

31 32

1

> <

2 2 a b c A B C

3 3 d e f D E F

4 4 g h i G H I

5 5 j k l J K L

6 6 m n o M N O

7 7 p q r s P Q R S

8 8 t u v T U V

9 9 w x y z W X Y Z

0 0


User’s Guide -- Index

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Index

A

Account Net2Phone Configuration page, 20

AVU, 42

B

Balance Type, 2 Net2Phone Configuration page, 21

broadband, 1 browser, 18 Buttons

Max IP10, 4

C

CDR Configuration page, 2, 28 CDR Selection, 28 Change Password

System Information page, 30 Client

Net2Phone Configuration page, 21 Configuration menu, 13 configuration problems, 40 Connectors, 6

D

Default Gateway LAN Configuration page, 23 Static IP, 15

Delete Entry, 27 DHCP, 12, 13, 24 Dial Buttons, 5 Display Name

Net2Phone Configuration page, 22 Distance Limitations, 8 Domain Name, 23 Doorman

Net2Phone Configuration page, 21 Download Latest Firmware page, 36

F

factory configuration, 34 Features, 1

New, 2 firewall, 33 Firewall Information page, 33 Fixed Buttons, 4

I

I/F, 25 index number, 25, 27 INFO button, 4 Installation, 9

Connections, 11 problems, 39

interface type, 25, 26 Interfaces

User, 2 Interference Considerations, 8 IP address, 12, 14, 18, 24, 36

CDR Configuration, 28 LAN Configuration page, 23 PPPoE, 16 Static IP, 14

K

Keypad Entering Text, 45 Map, 46

Keys Max IP10, 4

L

LAN, 1, 12, 24, 36 Connecting the Max IP10, 12 DHCP, 12 PPPoE, 15 Static IP, 13

LAN Configuration page, 22, 40 LCD, 6 Load Default Configuration page, 34 Logical Port, 25 logical port number, 25 Login

Net2Phone Configuration page, 21 System Information page, 30

Login ID CDR Configuration, 28

Login Password CDR Configuration, 28

Login Status Net2Phone Configuration page, 21

M

Mac Address, 23



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Max-to-Max calls, 33 MEMORY button, 4 Memory Dial Book, 31 Menu Access Code

System Information page, 30 MENU button, 4

access code, 13 MUTE button, 4

N

N2P button, 4 Net2Phone Configuration page, 2, 20, 33 Subnet mask address

Static IP, 14 network connection problems, 39 Network Mode

PPPoE, 16 Static IP, 13

Network Password, 18 Network Selection

LAN Configuration page, 23 NIC Use

Net2Phone Configuration page, 21 Number, 25

O

OPAL Start Port Firewall Information page, 33 Net2Phone Configuration page, 21

P

Packet Mode Net2Phone Configuration page, 21

password, 18, 36, 40 Password, Confirm

System Information page, 30 Password, New

System Information page, 30 Password, Old

System Information page, 30 phone number, 25 PIN

Net2Phone Configuration page, 20 Placing Calls to Other Max Devices, 38 Placing Calls to Regular Telephones, 38 port, 43 Port Number

CDR Configuration, 28 Post, 25, 44 postfix number, 25 PPPoE Password

LAN Configuration page, 23 PPPoE UserID

LAN Configuration Page, 23 pre, 43 Pre, 25 prefix number, 25 Primary DNS, 23 Primary IP

Net2Phone Configuration page, 21 Primary Port

Net2Phone Configuration page, 21 proxy server caching, 3 PSTN, 1 PSTN button, 4 PSTN Number

System Information page, 30

R

Receiving Calls, 38 REDIAL button, 4 Requirements

Additional, 3 Hardware, 3 Location, 7

Restart System page, 22, 23, 35 Routing Table, 25

Configuration, 25, 43 Example, 27, 44 Parameters, 43

S

Safety Precautions, 8 Save button, 33 Secondary DNS, 23 Secondary IP

Net2Phone Configuration page, 21 Secondary Port

Net2Phone Configuration page, 21 Serial Number

System Information page, 30 Server 1

CDR Configuration page, 28 Server 2

CDR Configuration, 28 SET button, 4 Site Map, 19 Software Upgrade Page, 36 software upgrade procedure, 36 SPEAKER button, 4 SPEED DIAL, 4 Speed Dial Book, 32 Speed/Memory Dial Information page, 30



Page 46

Static IP address, 23

Subnet Mask LAN Configuration page, 23

System Information page, 2, 29 System Name

System Information page, 29

T

TCP Start Port Net2Phone Configuration page, 21

Technical Support, 42 telephone keypad, 14, 16 trnc, 43 TRNC, 25 Troubleshooting, 39 truncation length, 25

U

UDP Address Resolution Mode, 2 Net2Phone Configuration page, 21

UDP Start Port Net2Phone Configuration page, 21

UDPPORT Firewall Information page, 33

Upgrade, 36 user name, 18, 30, 36, 40

V

Version System Information page, 30

VOLUME DOWN button, 4 VOLUME UP button, 4

W

Web Manager Logging in, 18

Documents

Max IP10 User’s Guide - Net2Phone · PDF fileMax IP10, Version 1.2.70 User’s Guide Page 3 Enhanced Check for Network Connectivity – This command will check for connectivity for