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May 2017
What’s New in Nursing: HHC’s Nurse Leaders Say the Future is Bright It’s a good time to be a nurse. With people living longer, chronic medical conditions on the rise and medical technology advancing at a rapid pace, nurses are in demand.
As Hartford HealthCare observed National Nurse’s Week May 6-12, we asked our nursing leaders across the system to reflect on the future of nursing. Here’s what they had to say:
Cathy Stevens , DNP, RN, NEA-BCVice President of Patient Care Services, HHC Central Region, The Hospital of Central Connecticut and MidState Medical Center
“The biggest challenge for nurses today is the pace of change within healthcare. However, integration of technology, equipment, telehealth and so many changes also mean extraordinary
opportunity for nurses and their patients.”
Cary Trantalis, RN, MSN Vice President of Operations and Clinical Services, HHC East Region, Backus and Windham Hospitals
“Nurses are being given the opportunity to take on more non-traditional roles. At Hartford HealthCare nurses are leading institutes and helping to integrate technology such as CareConnect to all our
locations in an effort to standardize care and best practices across the system. Through this work they are removing the variation of work and improving patient outcomes.”
Cheryl Ficara , RN, MS, NEA-BCVice President of Patient Care Services at Hartford Hospital
“With the introduction of the nurse practitioner as a provider, we have learned time and time again the outcome is lower cost and safe effective care. Nurse practitioners are key in meeting the
demand for care within acute care settings, as well as providing quality care as a primary provider outside the hospital in skilled nursing facilities and urgent care settings. Hospital systems are wise to leverage this workforce and support the growth in this role.”
Gale Sullivan, MSN, RN B-CDirector of Nursing for Behavioral Health, East RegionBackus, Windham, Natchaug Hospitals
“We are finally at the point where we understand integrated healthcare. Our doctors and nurses are working together to provide integrated mental health, substance use and physical care to patients.”
Ellen Blair , DNP, APRN, PMHCNS-BC, NEA-BCDirector of Nursing at the Institute of Living
“Nurses are the boots on the ground, so we want to make sure they are involved in improving practices, implementing new technology and enhancing process. There is a big opportunity for nurses to
make a difference on the front lines. Our nurses are continually involved in education and leadership classes, grand rounds, nursing councils and research projects so they continue to learn and grow.”
NetworkNews
What’s New in Nursing Continued on page 3
Celebrating Nurse’s Week & Hospital Week
“The patient remembers the color of your eyes, what earrings you were wearing and the length of your hair, because at that time in the patient’s life the nurse is their pain relief, their communicator and their lifeline to family and friends. It’s an honor for a nurse to play that role. It’s an extraordinary opportunity to be part of such a critical time in someone’s life. We have to value and cherish that role.” — Cathy Stevens, Central Region
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Greg M. Jones has been named system vice president for community health and engagement. Greg already is helping HHC align our community health program to our mission.
He began last July in an advisory capacity. Since then, he has assessed our community benefit pro-gram and worked to develop our Community Health Needs Assessments and corresponding improvement plans. The task that lies ahead is to further develop our community health and engagement strategies and action plans, in collaboration with stakeholders across the system.
Last year, Hartford HealthCare invested more than $268 million in community health activities. It’s an important part of our mission “to improve the
health and healing of the people and communities we serve.”
Greg is the founder, chairman and executive director of The Legacy Foundation of Hartford, which creates and supports programs to address health and education among youth. This organization launched the Take Charge of Your Health Initiative in partnership with Hartford Hospital.
A former investment banker, Greg has an MBA from The Wharton School and a master’s degree in Public Management from Carnegie Mellon University. He has held executive leadership positions at United Technologies Corp., Lehman Brothers and JP Morgan Securities, Inc. Greg also was a longtime and active member of the Hartford Hospital Board of Directors.
HHC Names System Vice President for Community Health and Engagement
The theme of this year’s Nurse’s Week is the balance of mind, body and spirit. That’s something all of us who work in healthcare could stand to get better at. We spend a lot of time caring for others and don’t always think about taking care of ourselves.
Because May is also Mental Health Awareness Month, I thought it would be the perfect time to share 10 tips to boost your mood. These tips from Mental Health America can help our patients, their loved ones — and ourselves:
1. Set up a getaway. Just planning a vacation and having something to look forward to can bring happiness.
2. Work your strengths. This builds self-confidence to take on projects outside our comfort zones.
3. Get a good night’s sleep. For the record, the optimal temperature for sleep is 60-70 degrees.
4. Laugh. Studies show it reduces anxiety.
5. Get off the grid. Disconnect for a day from your Smartphone, emails, tablets and other devices.
6. Go ahead and yawn. Studies suggest it helps cool the brain and improve mental efficiency.
7. Practice forgiveness. It’s hard to do, but does wonders for the mind.
8. Get outdoors – and exercise if you can. Just being outside helps, and if you can work in a little exercise, all the better.
9. Spend some time with furry friends. Pets can help lower stress.
10. Love your job! Or at least like it. Believe it or not, less than one third of Americans are happy with their work. That can’t be good for one’s mental health.
I can’t say that I always practice what I preach, but I know that the more I try, the better off I will be. Starting now, let’s all try harder to instill some work/life balance into our daily lives. This will ultimately benefit our patients, our loved ones and ourselves.
Ten Tips to Boost Your MoodBy Patricia Rehmer, RN, President, HHC Behavioral Health Network
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What’s New in Nursing Continued from page 1
Karen A. Pagliaro, RN, BSNDirector of Community and Government RelationsHartford HealthCare at Home
“Hartford HealthCare at Home recently changed its practice model to incorporate career ladders encouraging nurses to set goals, continue their education and obtain specialized certifications. The most rewarding
thing is seeing growth of your staff. It’s wonderful to be part of a system that encourages that.”
View full coverage of Nurse’s Week at HHC and read
the full story about how Hartford HealthCare is providing professional growth opportunities for our nursing staff.
The future of urgent care opened in Avon this month and by the end of the year, this efficient new model of treatment for routine illnesses and bumps and bruises will be available in many locations across Connecticut.
Tucked in a shopping center on Route 44 that is shared by Pier 1 Imports and a Moe’s restaurant, the new Avon center is the first in the collaboration between Hartford HealthCare and GoHealth Urgent Care.
Like most urgent care centers, walk-ins are welcome. But you can also check-in online from your home computer or mobile device. And once the planned 15 Connecticut Hartford HealthCare-GoHealth centers are up and running about 18 months from now, potential patients will be able to view an online map and choose a location based on the posted waiting time. If one center seems slammed, it’s easy to select a less busy office in a neighboring town.
“This partnership will revolutionize the way urgent care is provided in Connecticut,” says Jeffrey Flaks, president and chief operating officer of Hartford HealthCare.
GoHealth Urgent Care manages more than 60 urgent
care centers in New York, the Portland (Ore.) metropolitan area and the San Francisco Bay Area — all in a casual, welcoming settings accented with its signature orange color scheme.
“Our best-in-class caregivers and team members are ready to provide a welcoming culture of care and effortless experiences that put our patients first,” says Todd Latz, CEO of GoHealth Urgent Care.
Hartford HealthCare-Go Health urgent care centers are generally staffed by a physician and/or a physician’s assistant, a radiology technician and medical assistants. All GoHealth centers in Connecticut will be part of Hartford HealthCare’s preferred network, so employees covered by Hartford HealthCare health plans
can get care with lower co-pays and co-insurance. Read the full story.
The new Hartford HealthCare-GoHealth Urgent Care center at 385 West Main St. in Avon is Monday through Friday from 8 a.m. to 8 p.m. and Saturday and Sunday from 9 a.m. to 5 p.m. Call 860.777.1280 or check in online by clicking here.
The new Hartford HealthCare-Go Health Urgent Care center in Avon looks more like Ikea.
Hartford HealthCare Partners with GoHealth to Revolutionize Urgent Care
System Support Office: Ask TracySubmit your questionabout the System Support Office to Tracy Church, executive vice president and chief administrative officer at [email protected]. Answers can be found on HHC Connect.
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Two years ago, a record number of employees completed an Employee Engagement Survey and you were generous with your feedback. You provided leaders with many great ideas about how to make Hartford HealthCare an even better and safer place to work. In the last two years, we have made a lot of progress and we could not have done it without you. Here are just a couple of ways we have responded to your suggestions:
You told us you wanted a way to know your work is appreciated and to be able to recognize others for doing great work. We responded with:• Momentum, an online platform that allows us to share our
thoughts about our work at HHC so leaders can respond even more quickly and to recognize our co-workers for going above and beyond.
• Every Moment Matters, a program that spotlights employees who provide extraordinary patient care across our system.
You told us that we provide safe care to our patients, but we can always do more. We responded with:• High Reliability training (techniques and tools to improve
patient safety) for more than 12,000 employees and providers. This is now rolling out to the Behavioral Health Network.
• A standard safety event review system at each acute care hospital that allows special teams to review and act on concerns from staff and providers that are entered through the event management system.
• Plain-language emergency communications that replaced scores of confusing codes so if there’s a problem; we know what’s going on. Simply put, we now call a fire a fire.
• Armed-intruder response training that prepares us for the unfortunate reality of the world we live in. Online ALICE training with in-person ALICE-in-Action follow-up courses are now provided for every employee.
• A pilot program at Hartford Hospital that is testing whether a visitor check-in system and visitor badge requirement could improve safety across the system.
You told us we could do a better job helping you stay healthy and improve your work/life balance. We responded with:• Weight Watchers membership at no cost for every employee
regardless of health plan and any spouse covered by an HHC plan.
• A $75 discount on Apple Watch, so you can track your fitness using the many available apps.
• Easier to navigate web pages on HHC Connect, so you can better understand and take charge of your health insurance and other benefits.
You told us we ask you to complete too many surveys. We responded by:• Combining our Employee Engagement and Culture of
Safety surveys to save some time.
>> HHC’s next Employee Engagement/Culture of Safety Survey starts on June 5 and we want to hear from you again. This is your opportunity to provide feedback that will help leadership build on what they are already doing well and respond to areas where they can do better. Remember that your responses are always confidential, and they need your honest feedback to get the most accurate results. A volunteer engagement ambassador from your department will provide lots more information and reminders closer to the survey date. Please ask your manager or your local H.R. business partner if you have questions.
Take the 2017 Employee Engagement/
Culture of Safety Survey
June 5 - June 16
Every Moment MattersThis is your moment to tell us how we can create an even better environment for you and those we serve.
We’re listening…Tell us what you think!
• Confidential• 15 minutes to complete• Your feedback helps us improve
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Your Feedback Helps HHC Get Better; Take the Next Employee Engagement/Culture of Safety Survey and Tell Us More
With Momentum Feedback Does Not Have to Wait The survey is very important, but you don’t have to wait to tell us how well we’re addressing your feedback. While in the past, HHC relied only on the large survey administered approximately every 18 months — you can now answer engagement questions on Momentum (using the smiley-face and thumbs up/thumbs down emojis) once a week. This will allow us to continue what we are doing well, and make any appropriate changes in near-real time.
Log into Momentum
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Around HHC: The best of HHC Connect
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BrainDance. Nineteen students and one teacher from schools in Connecticut and Minnesota were honored at the 14th annual BrainDance Awards on April 27, presented by the Institute of Living (IOL) at Hartford Hospital. Read more.
A 2nd Place winner in the Art category, Amelia Rozear, of the 2017 BrainDance Awards at the Institute Of Living.
Man of the Year. Karl Harris, a radiation therapist in the Department of Radiation Oncology was named the Employee of the Year at Hartford Hospital. Read more.
Dr. Stuart Markowitz (left) and Randy Baggoo (right) present Karl Harris (center), winner of the 2017 Hartford Hospital Employee Of The Year, his award.
Bringing HealthCare to Life. The latest podcast from Hartford HealthCare explores the recent collaboration between GE and HHC. Read more.
First Step. Connecticut’s battle with the opioid epidemic will be aided by a $5.5 million federal grant. The funding was announced by U.S. Rep. Rosa DeLauro during a press conference at Rushford’s Middletown center. Read more.
State Rep. Rosa DeLauro speaks at a press conference at Rushford in Middletown.
Stroke Awareness. May is Stroke Awareness month. Amre Nouh, MD, appeared on WFSB’s Medical Rounds to discuss catching signs of a stroke early using the F.A.S.T. acronym. Watch video.
Dr. Amre Nouh
13 Reasons. The Netflix original series “13 Reasons Why,” is causing a lot of concern for parents of teenagers. Learn how Dr. Laura Saunders of the Institute of Living recommends talking to your child about the controversial show. Read more.
Spine surgery. For the first time in more than 13 years, spine surgery was performed at Windham Hospital by Daniel George, MD. Read more.
Dr. Daniel George (center) performed the first spine surgery at Windham Hospital in more than a decade on May 8. The addition of spine surgery, along with MAKO robotic arm-assisted surgery for hip replacement and partial knee replacement are part of a revitalization plan for Windham Hospital. George is pictured with Chris Desmond, APRN, of the Windham orthopedic surgery team and Kerri Sauer, APRN, RN-FA from the Center for Bone and Joint Care.
HHC in Peru. Staff from the HHC Rehabilitation Network traveled to Peru to help the medically underserved population of Lima. Read more.
Hartford HealthCare’s Subramani Seetharama, Sharon Nicoll, Ken Bruno, Eric Smullen and Andrew Wakefield traveled to Peru in April.
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Sally Strange, PhD, RN, CBN
Title: Bariatric Program CoordinatorDepartment: Hartford Hospital and Hartford HealthCare Medical Group, Hartford Region Metabolic & Bariatric Surgery CentersMy job is oversee, maintain, and improve the Surgical Weight Loss Program across our system.High School: Lincoln High School, Alma Center, WI.Degree (s): BSN, University of Wisconsin-Madison; MSN, University of Hartford; Ph.D-Nursing, University of Connecticut.Major and why: I always wanted to be a nurse and work with people, especially kids.Home (is where the heart is): Connecticut is where I live fondly, but I still feel at home in Wisconsin.Which of the 10 H3W Leadership Behaviors would you like to get better at this year and why? Having courageous conversations. Having a beneficial conversation requires many other behaviors, along with courage, compassion, self-reflection, timing and honesty.
Sally Strange received the 2016 Distinguished Certified Bariatric Nurse (CBN) Award presented by The American Society of Metabolic and Bariatric Surgery (ASMBS). This is a peer-nominated award presented to one recipient each year at the national ASMBS conference.
10+ Questions1. Have you experienced an event, realization, epiphany, inspiration, that changed your life?When I was eight, my brother stepped on a nail. I had to do his chores plus mine. I told my mother I wished I had stepped on a nail. Days later, I did, and the experience made me realize I was being selfish. I learned to be careful what you wish for. 2. People or traits you admire? Perseverance despite adversity and defeat; positive thinking, the ability to laugh at yourself and accept your imperfections.3. Words to live by: He who knows he has enough, is rich.4. A successful day at work is when... a patient tells you, “Thank you, you made a difference in my life.” 5. What’s playing in your car right now? I flip through the channels until I find something I like and fits my mood at the moment. I like soft ’80s rock.6. What is your best achievement? One of my best achievements in nursing was being the recipient of the 2016 Distinguished Certified Bariatric Nurse (CBN) Award.7. What do you do for fun? My siblings and family do not live close to each other so it’s special when we are able to get together. We take a family ski trip and summer vacation in Wisconsin every year. I also love the beach.8. Any hidden talents? Most people do not know that I was an avid skydiver during my early college years. I’m also a fair skier (snow and water) and love to cook, garden, and make creative gifts for friends and family. 9. Best advice anyone has given you:You don’t have to be perfect; it’s about the process and journey.10. Top of your bucket list?I’d like to serve on a jury (preferably a murder case), drive a race car, ride a mule into the Grand Canyon, retire and live at the beach, and of course, live a long and healthy life.
HHC Profile The HHC profile is designed to help us get to know each other better. Profile subjects may choose 10 questions from a list of about 40 possible topics or suggest their own. If you or somebody you know would like to be considered for a profile, please send an e-mail to [email protected].
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The Connecticut Orthopaedic Institute at MidState Medical Center, which brings together the region’s best surgeons, is the first of its kind in central Connecticut.
The institute offers patients exclusive access to the latest technology that brings more precision to orthopedic care. Once renovations are complete, the Institute will be 14,500 square feet, including 11 operating rooms. The institute was designed with patients’ diverse needs in mind, offering 21 all private rooms and valet parking. While it might feel more like a hotel than a hospital, the design is deliberate. Every detail, including the modern color selection, the motivational artwork and the patient curtain, were all chosen to achieve a calming and healing environment that encourages patients to begin moving and get back to the activities they love.
The institute is now home to surgeons from the Connecticut Orthopaedic Specialists and Comprehensive
Orthopaedics practices. Comprehensive Orthopaedics has been completing cases since early April and Dr. John McCallum performed the Connecticut Orthopaedic Specialists’ first three knee replacement surgeries at the institute on May 10. The Institute maintains the Joint Commission’s Gold Seal of Approval for its Knee and Hip Replacement Program, having attained The Joint Commission’s highest, national standards. The Connecticut Orthopaedic Institute is also designated as a Blue Distinction Center+ for knee and hip replacement from Blue Cross and Blue Shield.
“Our main goal is to provide patients with an exceptional experience, getting them back to what they love doing, all while providing safe, efficient and cost-effective orthopedic care,” said Andrew Turczak, PA-C, MHS, director of institute operations.
Connecticut Orthopaedic Institute sees first cases
The Gender Revolution:Understanding Gender Identity IssuesTuesday, June 6 • 6-9 pmReal ArtWays, 56 Arbor Street, Hartford
The Institute of Living at Hartford Hospital explores gender identity with endocrinology and psychology experts. Hear from people living with the many aspects of gender identity and see the National Geographic documentary, “Gender Revolution: A Journey with Katie Couric.” Panel includes: Laura Saunders, PsyD, ABPP, clinical coordinator of “The Right Track,” a LGBTQ Specialty Track at the Institute of Living, and Priya Phulwani, MD, endocrinologist at Connecticut Children’s Medical Center and director of the Gender Identity Clinic, a parent member of PLFAG (Parents, Friends of Lesbian & Gays) and transgender youth.Registration required. 1.855.HHC.HERE (1.855.442.4373) InstituteOfLiving.org/events
Honoring Our Veterans: To Honor, Dignify and Respect VeteransTuesday, June 13 • 6-8 pmWelte Hall, Central Connecticut State University1615 Stanley Street, New Britain, CT 06053
Veterans, families, elected officials and military dignitaries are invited to a free program saluting veterans. The memorial service will feature music, inspirationalthoughts and a flag ceremony. Light refreshments will be served. Hosted by Hartford HealthCare at Home in collaboration with the Central Connecticut StateUniversity Veterans Affairs Office.
First Annual Natchaug Hospital Charity Co-ed Softball TournamentSaturday, June 24Recreation Park, Willimantic
Limit 15 players per team (minimum of 6 females). $200 per team – 12 team maximum. All players must be over 18 years old. Tournament format will be double elimination. Participating players will receive a t-shirt. First- and second-place teams will receive a trophy. Families are invited to attend (this is an alcohol-free event). All proceeds from the event will support the Natchaug Hospital child and adolescent inpatient unit. For more information, contact Ashley Laprade at [email protected] or 860.696.9872.
Volunteer at the Travelers Championship June 19-25
Hartford HealthCare is the official volunteer for the Travelers Championship taking place June 19-June 25.Show your support and have fun by volunteering at the Tournament. A variety of volunteer opportunities are available. See brochure for more information.
To register to volunteer visit: http://events.trustevent.com/index.cfm?eid=2434&action=regtype&OnlyOneChoice=VOLDID1676
Coming Events
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Did You KNOW? Hartford HealthCare observed National Hospital Week May 7-13, which got us thinking about all the supplies our five acute care hospitals ran through in 2016. Here is a quick look, by the numbers. Visit the Hospital Week page on HHC Connect.
33 milliongloves
232,176 pairsof slipper socks
350,000+ doses
of acetaminophen (Tylenol)
10.8 millionalcohol prep pads
334,322 bagsof saline solution
12.5 millionpounds of clean linen
165,000towels
509,000washcloths
Network News is a monthly publication produced by Hartford HealthCare. Please send story ideas to [email protected]. We will make every effort to consider your story idea, but due to space constraints, editing may be necessary.
Editor: Hilary WaldmanAssociate Editor: Emily GravellCover story: Emily Gravell Around HHC: Emily GravellHHC By-the-Numbers: Matthew ClyburnContributing writers: Hilary Waldman; Shawn Mawhiney Photography: Jeff Evans, Rusty Kimball, Chris RakoczyVideography: Nick Dethlefsen, Jeff EvansGraphic Design: Karen DeFelice Graphic DesignConnect with HHC onHealthNewsHub.org
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