FACULTY:B. K. DHAR

ASSISTANT PROFESSORFACULTY OF BUSINESS ADMINISTRATION, USTC

E-MAIL: BABLUDHAR@HOTMAIL.COMWEB: HTTP://DHAR.WEEBLY.COM

MBA Program

Conflict & Crisis Management

Conflict & Crisis Management

Chapter 1

INTRODUCTION

Introduction

Conflict & Crisis Management

1Expectations 2 3Communication 4Techniques

General skills

EXPECTATIONS AS THE ROOT OF ALL CONFLICT AND CRISIS

Conflict & Crisis Management

1

LET’S WATCH A VIDEO

Conflict & Crisis Management

• Conflict & Crisis Management

• Conflict & Crisis Management

GENERAL SKILLS REQUIRED FOR DEALING WITH CONFLICT AND COMPLAINTS

Conflict & Crisis Management

2

• Conflict & Crisis Management

• Conflict & Crisis Management

COMMUNICATION STYLES AS BARRIERS TO DEALING WITH CONFLICTS AND COMPLAINTS

Conflict & Crisis Management

3

• Conflict & Crisis Management

TECHNIQUES FOR DEALING WITH CONFLICT AND COMPLAINTS

Conflict & Crisis Management

4

LET’S ENJOY A VIDEO

Conflict and Crisis Management

• Conflict & Crisis Management

• Conflict & Crisis Management

Thank YouThis is the END of the Chapter