MEDAIRDream Book

September, 2018

Run a design thinking-ledworkshop to envision

innovative scenarios with the highest impact

Align process, technology,and organizational changemanagement plans into a

common, time-phased roadmap

Implement processreengineering, technology

solutions, and organizationalreadiness

DREAM DESIGN DELIVER

DAY 1 AMWelcome + IntroIntroduction; dream, design, deliver framework; methodology, approach

DAY 1 AM Context SettingMedair’s vision & dreams

DAY 1 AM Monitoring, Evaluation, & ReportingJourney mapping activity

DAY 1 AM / PMInspiration & DiscussionInspirational case studies off of the inspiration wall

DAY 1 PMHumanitarian Response & RecoveryJourney mapping activity and summary of key journey pain points

DAY 2 AMKey Problem StatementsDesign Thinking activities to cluster pain points and define key problem statements

DAY 2 AMIdeationDesign Thinking activities to rapidly develop and refine ideas that address the key problem statements

DAY 2 PMPrioritizationDesign Thinking activities to prioritize ideas based on associated value and difficulty and pitch ideas to the room

DAY 2 PMSelectionConfirm top 10-14 ideas and select final ideas to develop and pursue

DAY 3 AMVisioningWorking session to formulate Medair’svision around end-to-end digitization in humanitarian response

DAY 3 AMConcept DevelopmentDesign thinking activities to develop value proposition, underlying concept, visual prototype, and proposed pilot for each key idea

DAY 3 PMPitchingEach group pitches their fully developed ideas to the room

DAY 3 PMReflectionReflection on session progress and next steps

Dream Session Journey

Understand Medair Context

Map pain points in the

humanitarian response

journey across 4 personas:

• Donor

• Beneficiary

• Medair Staff

• NGO Coordination

Ideation

High-level ideation on how

new approaches and digital

could bring impact to the

humanitarian response

Medair Dreams

3 ideas with strong potential for

Medair and the humanitarian

sector

1 2 3

Content

Understand Medair context

We started the dream session by creating a common and deep understanding of how Medair operates…

A word from David Verboom

David Verboom

CEO Medair

“The way we bring relief to people in need must continuously

improve, innovate and adjust. At Medair we ask ourselves:

“How could we improve our assistance to those affected by crisis

and deliver aid in the most efficient, effective and impactful

manner?”

This question was leading the Dream, Design and Develop

initiative and resulted in promising ideas and dreams. By using

new approaches and innovative technologies as presented in the

Dream book, we can respond to crises more quickly, effectively,

and accountably than ever before. Putting our dreams into action

will enable us to reach and save more lives.”

We mapped the journey of 4 personas

COORDINATOR MEDAIR FIELDSTAFF

INSTITUTIONAL DONOR

BENEFICIARY

BENEFICIARY INSTITUTIONAL DONOR

We came with different journeys…all reflecting a different perspective on how Medair’s work is perceived from the Persona perspective.

MEDAIR FIELD STAFF COORDINATOR

We came with different journeys…all reflecting a different perspective on how Medair’s work is perceived from the Persona perspective.

• Double counting of beneficiaries within and across NGO’s

• It takes a long time to compile information before you can start providing services

• Other NGO’s are providing data that is conflicting or contradicting

• Vulnerability scoring with a standardized set of questions is missing across NGO’s

The following pain points emerged

INSTITUTIONAL DONOR JOURNEY

BENEFICIARY JOURNEY

COORDINATOR JOURNEY

FIELD STAFF JOURNEY

• Donor Standardized Indicators are missing to fill proposals and concept notes

• How to ensure innovation takes place?

• How to scale this innovation?

• I feel alone & helpless

• Fairness - What I got is not what I needed. Are the others getting more than what I got?

• Transparency - Why do you need to collect sensitive data?

• Its not clear to me, who can help me with what?

• I don’t have enough influence in selecting the services I need

• Where can I find high quality and accurate data?

• The technology is complex, I prefer technology which is invisible and intuitive

• I don’t have the real time data and a date stamp on historical data is missing

• I have the feeling there is a lot of duplication and inefficiency because everyone creates its ‘own’ source of truth (spreadsheets)

Let’s start to DreamThe team brought together the following long-term goals…

DIGITAL INNOVATION

• How might we provide an efficient and effective beneficiaries’ case management system?

• How can we predict crisis before they happen?

• How might we create a culture of digital innovation?

SERVICE IMPROVEMENT

• How might we enable beneficiaries to influence interventions and enhance service delivery?

• How might we assess and measure to optimize service to beneficiary?

• How might we be more human in our delivery of aid?

DATA COLLECTION & REPORTING

• How might we collect the necessary data in a safe, easier and usable way so we can spend more time helping beneficiaries?

• How might we collect data (near) real-time?

• How might we use the right data in the right place at the right time in an easy way?

• How might we empower communities with their own data?

• How might we remove the pain of reporting in standard ways?

A process to make data available to

communities

OUR RIGHT DATA

Using IOT for data collection & linking

expected beneficiaries’ behavior and

practices

SENSE QUALITY

EXPECT THE UNEXPECTEDUsing an AI driven solution for predicting

upcoming crisis situations in different

geographies

A common data model and data collection

tool for NGO’s with Analytics and Visualization

tools

ONE REPORT

Storyboard for program/project to incorporate

feedback and votes from beneficiaries & comm.

leaders

AGILE STORYBOARD

Storytelling to ensure sensitization towards

the future of communities

OUR STORY, OUR FUTURE

VOICE 2 FORMUse of voice-recognition and transcription

to interact and collect data from beneficiaries

GOOD DATA AIData quality indicator using the technology of AI

Use of IOT sensors and QR Codes to receive

real-time feedback

OUR VOICE NOWDriving innovation by promoting a culture of

creative impact

CREATIVE IMPACTDIGITAL SAFARI

Periodic discussions among key

stakeholders to discuss the possibilities in

tech. landscape

Nu

mb

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of

vo

tes

3 Dreams emerged out of 10 conceptsConcepts were raised and clustered where possible. After discussion, the group voted for the 3 most interesting

concepts with the most expected impact for Medair.

CL

US

TE

RE

D C

ON

CE

PT

S

Persona in Focus – Emergency Response Team StaffCurrent StateAs part of the emergency response team in South Kendera, two key factors are crucial; speed and information. It is very chaotic when disasters strike; you try to gather as much information as you can. Sometimes information is available in reports, from cluster meetings and security coordination. However, we often lack the most essential and actual source of information coming from the people on the ground; the local voice. This is information that is exchanged before it even hits the news. Taking action based on these local voices enables us to analyse the situation better and respond quicker and more efficient.

Desired Future StateIn South Kendera, multiple emergencies can happen at the same time, but we only have the capacity to deploy a few small teams or one bigger team. The wish is for a tool that performs ongoing monitoring of local social media. For example, when a crisis hits, a lot of messages are generated via social media. The tool monitors tweet-tags like #JusticeForKendera, #shooting, #gunshots. A risk rating will indicate the severity of the alert. Our emergency response team only deploys when we have done proper research on the data as it could be biased information. Based on this analysis combined with other sources we decide when and where to respond, taking into account the security risks for our staff.

Social media is one source. At a later stage, other sources could be included in the tool, like weather patterns, satellite information, news publications, press releases, internal skype information, fuel prices, and picture analysis, etcetera.

The Medair staff is looking to…

• Introduce another signal or data point that would allow Medair to better anticipate upcoming crisis

• Investigate potential crisis concerns as soon as possible

• Reduce lead time of reaching and assisting on ground operations

Dream 1 – Local VoicesImproving potential crisis prediction by incorporating on ground local voices in the decision making process

ONGOING

MONITORING

The tool performs ongoing

monitoring of local voices to

predict a crisis

STAFF

VALIDATION

The staff validates the

results that came out and

rates every possibility with a

risk severity indicator

TEAM

CONNECTION

The team connects internally

and with other NGOs

through the different clusters

to make a decision.

FEEDBACK

LOOP

A feedback loop is set-up

to improve learnings with

the tool

HOW DOES IT WORK?

WHO IS IT FOR?

Medair Emergency Response Team

BENEFITS FEATURES

• Investigate potential crisis concerns as soon as possible

and reduce the lead time to respond.

• Identify upcoming crisis’ sooner

• Pre-position supplies and resources

• Keep Medair staff and beneficiaries safer

• Prepare/Request funding resources for emergencies

sooner.

• Monitors social media mentions like #JusticeForKendera,

#shooting, #gunshots

• At a later stage, other sources could be included in the tool,

like weather patterns, satellite information, news

publications, press releases, internal skype information, fuel

prices, and picture analysis, etcetera.

• Cognitive services

WHY MIGHT IT FAIL?

• False alarms as this can be subjective

• Tool requires some manual maintenance, e.g. updates

to latest tweettags, that might be overlooked

HOW MIGHT WE MEASURE SUCCESS?

• # of successfully predicted crisis’s

• Lead time from start of the crisis until Medair has reached it

Dream 1 – Local Voices - Roadmap

1. DEFINE MINIMUM REQUIREMENTS FOR

THE FIRST POC

Define what a dashboard could look like

Identify recent events that are relevant for the tool

Play fictive scenario’s to understand how decisions are influenced

Identify1 to 2 missions to introduce a PoC

2. DEFINE CHANNELS AND WAYS TO

MONITOR EVENTS

Select appropriate social networks to monitor for the selected missions

Define key words and key events

Make a link between monitoring and dashboard feed

Define the organizational set-up to run the POC

3. PROTOTYPE POC

Support team to perform regular monitoring and feed the dashboard

Define KPI threshold for sentiment monitoring and rules on what to include and what not

Inform steering meeting with inputs from dashboard and observe how decisions are made

Gather lessons learned after a few months

4. DESIGN AN MVP FOR THE PRODUCT

Define a dashboard with new elements that could be automatized

Look at existing platforms and solutions that could support

Identify 1 to 2 missions at Medair where the tool could be used

Estimate cost for launching an MVP

Reach out to potential organizations and partners to join forces on the MVP

Dream 2 – THE OWLCommon data standard and data measurement within one NGO and across NGO’s to exchange information

Persona in Focus – Coordinator/StaffCurrent StateAs Medair staff, coordinating internally and externally, we often face challenges to find and work with the correct data. Data and reports are often conflicting and contradicting. To get a shared understanding across the sector, a lot of coordination, and therefore time is required. During assessments, we don’t always have insight whether a beneficiary has spoken to another organization or Medair before and what help we provided. There is no overview of referrals from other organizations. There are no standard report formats. Different NGOs interview the same households as organizations have a different list of questions, hence the format is not easily exchangeable..

Desired Future StateThe OWL system (data model and registration tool) envisions creation, maintenance, and adoption by the emergency relief ecosystem. A common dynamic data model is vital as a foundation for the sector. On top of this model different registration, collection, and reporting tools can be developed.The data collection tool will be using the data model, and therefore forms are standardized. When there is interaction with the beneficiary, I can see who approached the household, Medair or other organizations, and review the most critical information. I don’t have to revisit a household that was visited by another organization recently. I will have insight in the list of referrals that require Medair’s help and inform other organizations of referrals I made. I can see what support they received from other organizations. I can analyse trends through different types of dashboards of Medair’s projects. I can exchange this information with someone from another organization and speak the same language. The cluster doesn’t need to call me as they already have access to the data Medair collected.

Coordinators and Staff are looking for ways on how to

• Agree on data standards and data collection within Medair and across organizations

• Better register beneficiaries and their earlier encounters with other organizations

• Better coordination with other Non-Profits and UN agencies

• Reduce the effort on manual data collection on long lists of questionnaires via house visits

BENEFICIARY

REGISTERS

The Beneficiary registers with

his fingerprint or Iris-scan

at Medair. During a

registration, technology like

Voice2Form can be used

during the conversation

with Medair staff. If the

beneficiary was registered

before by another NGO,

registration forms would be

pre-filled and updated.

AI TOOL

The programme funding

manager checks the

document that is

generated by the AI tool,

that serves as input for

funding proposals send

to donors

HOW DOES IT WORK?

WHO IS IT FOR?

Coordinators and Staff at Medair

MEDAIR

IDENTIFICATION

Through identification, Medair can

see earlier encounters with other

NGO’s and access the

questionnaires that were filled by

the other NGO, preventing

repetition of the same questions.

MEDAIR

COORDINATOR

Medair coordinator can see

what was provided by the other

NGO already and has an

oversight into Medair stock

inventory tool to make a good

decision on how to help the

Beneficiary best.

Medair can make referrals to

other organizations and can

get referrals from other

organizations too

TRENDS AND

DASHBOARDS

As a coordinator, I can see

trends and dashboards of my

projects and share my status

with the cluster automatically. I

can exchange this information

with someone from another

sector and we speak the same

language.

BENEFITS FEATURES

• Better registration and identification of beneficiaries

and understand their interactions with Medair and

other organizations

• Possibility to share data and talking the same

language within Medair and with other NGO’s

through agreed data standards and data collection

methods

• Reduce the duplication in household visits and

reduce the efforts of manual data collection and the

ability to exchange data between different

organization

• Beneficiary registration and identification tool

• Voice2Form

• Tool to get insight into previous interactions between NGO’s

and beneficiaries and the answers provided to

questionnaires

• Tool for making and receiving referrals

• Integration with Stock Management System

• Integration with BI platforms and integrate dashboards in

the tool

• AI functionality generating Funding Proposal documents

WHY MIGHT IT FAIL?

• Work out privacy concerns and having strong

policy and ability to communicate this to the

beneficiary.

• Various NGO organizations need to reach

agreement first

• Large scope with many different technologies

HOW MIGHT WE MEASURE SUCCESS?

• # of successfully identified beneficiaries

• # of successfully exchanged and re-used forms between NGO’s

• # of successful referrals between NGO’s

• # of used and shared BI and trend reports

Dream 2 – The Owl - Roadmap

1. FIND 2 OTHER NGO’S THAT SHARE THE DREAM

Identify two partner NGO’s and a country programme to introduce a PoC

Identify in a Design Workshop what data could be exchanged between the partners in the field

Identify a series of manual processes around data collection and sharing, that will could be replaced by OWL.

2. PROTOTYPE AND EXECUTE MANUAL

PROCESSES

Exchange data for the registration of beneficiaries

Apply a standardized questionnaire during needs assessments across Medairand other NGO’s.

Refer beneficiary to another organization if needed

Mobilize a small team of champions in each partner and execute the process for a few months

3. GATHER LESSONS LEARNED

Formalize results of the manual processes

Identify pain points and areas where automations is needed

Ideate on enhancements that would bring most of benefits

Identify what can be tested quickly in the field

4. DESIGN MVP CONCEPTS

Identify 10+ missions with the partners where the concept would be useful

Develop MVP design with key features to exchange data between the partners

Build architectures that could meet the requirements and are affordable (Including maintenance)

Agree about the workplan to build MVP

Identify potential partners and funding requirements to move forward with the MVP

Dream 3 – NOW WE KNOWBeneficiary as a contributor through feedback and aggregated data to improve accountability and satisfaction.

Persona in Focus – BeneficiaryCurrent StateCurrently, the influence of beneficiaries through their feedback is minimal when it comes to changing our operations and/or approach. Another issue is that vulnerable groups can be overlooked in the interview processes.

All persona’s -from donor to Medair staff -will have to be flexible to embrace this change to make this work. We will acquire beneficiary feedback, and then we will have to act on it so that the beneficiaries can see the shift propagated through their voices.

Desired Future StateAt the water point, Medair has installed a storyboard detailing the quality and quantity of water used as well as the reliability (uptime) of the system. This information is presented in the local clinic. This understanding will give the community visibility on the quality of the service delivered by the NGO.

Additionally, at the household level, Medair is using sensors to monitor the quality and quantity of water at consumed at household level in near real-time. With these two systems working together the beneficiary is empowered, Medaircan learn about and respond more quickly to water point challenges and target household water treatment and training more specifically.

Beneficiaries are looking to…

• Receive better aid and support via improved level of interaction with the on ground staff

• Provide feedback on their situation

• Agency, voice and dignity by having a say in the services they receive

TRAINING AND AWARENESS

The Beneficiary receives

a training on the feedback

mechanism to understand

what is requested.

STORYBOARD

AND THE RESULTS

Medair will set up screens

displaying a storyboard

with the actual results and

feedback in either

community centers or

clinics run by Medair.BENEFICIARY

FEEDBACK

At clinics and or community

centers beneficiaries submit

the RFID token expressing

their opinion on the WASH

services. By using RFID

tokens, the data is

anonymized.

ANALYSIS

OF RESULTS

The feedback is

analysed by Medair

Staff and a root

cause analysis is

carried out.

HOW DOES IT WORK?

WHO IS IT FOR?

Beneficiaries

BENEFITS FEATURES

• Receive direct feedback from the beneficiaries

• Improve the interaction of aid and support with the

on-ground staff

• Accountability of their data

• Gives dignity and value back to the beneficiary

• RFID token (or other registration method)

• Tool to provide feedback (e.g. via different emotion buttons)

• Screen to share feedback with Beneficiaries

• Possibility to analyse the results by staff

WHY MIGHT IT FAIL?

• Beneficiaries might not feel comfortable with the

different technologies or sharing their

data, therefore training

HOW MIGHT WE MEASURE SUCCESS?

• Number of beneficiaries that provide positive or negative

feedback

• Over time the number of beneficiaries that

Dream 3 – The Owl - Roadmap

1. IDENTIFY LOCATION AND TOOL TO DO THE PROTOTYPE

Identify location to do the prototype

Perform a Design Workshop to detail out the Proof of concept

Perform a tool selection to identify a proper and easy feedback technology

2. CREATE ENGAGEMENT WITH BENEFICIARIES

Perform interviews with beneficiaries using WASH services and define personas.

Create training material to engage with future beneficiaries and staff.

Train Medair staff to use the feedback mechanism

3. RUN THE PROTOTYPE AND ACQUIRE FEEDBACK

Prototype and acquire feedback from the team

Ideate on enhancements

4. DESIGN MVP CONCEPTS

Develop MVP design with key features to be automated between the partners

Build architectures that could meet the requirements and are affordable (Including maintenance)

Agree about the workplan to build MVP

LOCAL

VOICES

OWL NOW

WE

KNOW

SOLVES MEDAIR’S CRITICAL

PAIN POINTS?6 8 8

MOST DESIRED PROCESS CHANGE?

1 12 6

EASY FOR A PILOT? 4 5 9

ATTRACTIVE TO A DONOR? 5 8 7

RELEVANT FOR BENEFICIARY?

2 4 13

POTENTIAL TO SCALE? 5 8 5

RELEVANT FOR HUMANITARIAN SECTOR?

5 10 2

APPRECIATED BY THE PUBLIC?

6 2 10

Value Scorecard (Visualize the team vote!)

Conclusions

The ‘OWL’ Concept Is seen as the concept that brings

the most desired process change to Medair and is

most relevant for the Humanitarian sector as a

whole. It has the largest potential to scale and is the

most attractive to a donor

The ‘Now we Know’ Concept is the concept that is

most easy to pilot and most relevant to the

beneficiary and a concept that is most appreciated

by the public.

The ‘Local Voices’ Concept scores second-best on

relevancy to the humanitarian sector and

appreciated concept by the public.

Thanks for sharing your innovation!

Appendix

• How can monitoring, evaluation, and reporting be continuous across the end-to-end humanitarian relief journey?

• How can we optimize decision-making?

• How can be best demonstrate impact and value to beneficiaries?

• How can we best engage donors through all phases of the journey and meet their requirements for funding?

• How do we track project level outcome indicators and feed them into global level impact data?

• What data model is required for internal use and external sharing?

Monitoring, Evaluation and Reporting

Response: Needs Assessment and the Delivery of Aid

Recovery: Identification, Donor Engagement, and the Delivery of Aid

• How can we best transition from response to recovery / reconstruction?

• How can we best engage donors in the dialogue from response to recovery?

• How do we coordinate with other actors?

• How do we continue to track beneficiaries in a changing environment?

• How do we best track our support and optimize decision-making over the period of recovery?

• How can we best identify population needs / conduct needs assessment?

• How do we coordinate with other actors?

• How do we decide where to put our resources/teams?

• How do we begin the process of identifying and tracking beneficiaries?

• How do we track different interventions for the same beneficiaries?

• How can we immediately look for funding?

• How do we best track our results?

• How can we increase the level of influence of the beneficiary?

Framing Questions - What are we trying to solve?

HOW MIGHT WE ENABLE BENEFICIARIES AND DONORS TO INFLUENCE INTERVENTIONS AND ENHANCE SERVICE DELIVERY?

HOW MIGHT WE ASSES & MEASURE TO OPTIMIZE SERVICE TO BENEFICIARY?

HOW MIGHT WE COLLECT DATA IN AN EASY, SAFE AND USABLE WAY?

HOW MIGHT WE PREDICT CRISIS BEFORE THEY HAPPEN?

BENEFICIARY AS

CONTRIBUTOR

PROCESS CHANGE

TOOLS & TECH

Outcomes of the Creativity Matrices (1/3)The ideation session produced a robust set of initial ideas

Donor Designed Projects

Iris scanning beneficiary data platform

Donated mobile device to beneficiary records all data automatically

Text survey to beneficiaries

Feedback Button

Beneficiary Input at Service Delivery Location

Creating M&E plans at the start of project and make collection of impact indicators across all sections

Standard data format for consolidated reports

HDX (Humanitarian Media Exchange)

Enable data sensors to meet the KPI and feedback loop of identity and service providers Social

identity, data that is tied

Attribute level encryption to protect PII data

Beneficiary Collect Data

Sensors on Wash Installation

Needs assessment data platform

Social media feed from local population

Predictive Analytics platform that gathers data from multiple sources and compare to past crisis situations

Aggregation of relevant data; human right, violence, food security

Give tools on content back to community leaders

Include Beneficiary Information Loop to capture what to look for

Beneficiary approval of Design

“Crowd Request” tools

HOW CAN WE MAKE IT EASIER TO COLLECT DATA?

HOW MIGHT WE REMOVE THE PAIN OF REPORTING IN STANDARD WAYS?

HOW MIGHT WE BE MORE HUMAN IN OUR DELIVERY OF AID?

HOW MIGHT WE PROVIDE A BENEFICIENT CASE MANAGEMENT SYSTEM?

BENEFICIARY AS

CONTRIBUTOR

PROCESS

CHANGE

TOOLS &

TECH

CROSS

SECTOR

COORDINATION

WILD CARD

Enable and train all staff on data collection (culture)

Automated sensors to collect data in hard to reach locations during a disaster

Leverage tools from standardized assessment/ vulnerability questions

Historical data owned by Beneficiary

Collect M/E Data so that it can be easily analyzed and reported on

Donors pull data as needed and are able to create their own reports

Standardize and reduce reporting requirements

All NGO’s ask the same set of standardized questions

Invisible tech; get the tech out of the way of people interactions

Create algorithms to automatically report data in required formats

(Human) Service Design of Processes

Feedback mechanism app on tablet

Rate the services received

Voice transcription to fill in data forms

Light modular restful CRM

What are the minimum case management indicators that are still useful?

Outcomes of the Creativity Matrices (2/3)

HOW MIGHT WE CREATE A CULTURE OF DIGITAL INNOVATION?

HOW MIGHT I USE THE RIGHT DATA IN THE RIGHT TIME AND PLACE IN AN EASY WAY?

HOW MIGHT WE EMPOWER COMMUNITIES WITH THEIR OWN DATA?

BENEFICIARY AS CONTRIBUTOR

PROCESS

CHANGE

TOOLS &

TECH

CROSS

SECTOR

COORDINATION

WILD CARD

Outcomes of the Creativity Matrices (3/3)

Microsoft teams / Slack / Yammer / Facebook

Empowering individuals to drive forward creative ideas to solve local problems

CxO Townhall & Q&A

Learnings from HIAS

Look at changeSucceed fast

Management decide how they need data to make decisions

Some ideas should be allowed to work operate outside of the processes

Beneficiary database that meets the needs of local, national and global decision-makers

Share stock counts & expiry date

Usefulness feedback

Period review with community on data and potential changes

Health promotion and education customized to relevant beneficiaries

A One shop shared data platform

Share activities and impact indicators with communities

Share community data

Train people with BI Tools

Initial 10 Concepts (1/3)

ONE REPORT OUR RIGHT DATA EXPECT THE UNEXPECTED SENSE QUALITY

A common data model and data

collection tool for NGO’s with Analytics

and Visualization tools

A process to make data available to

communities

Using an AI driven solution for predicting

upcoming crisis situations in different

geographies

Using IOT for data collection & linking

expected beneficiaries’ behavior and

practices

Different requirements between

organizations could be addressed by first

developing a standard model with

minimum requirements to comply with

and then allow organizations to update the

model to their individual requirements

Allow to add additional context to the

reports by providing room in the reports

for narratives and transcribe with text 2

speech tools

To prevent continuously changing donor

reports formatting, collectively fund a

service bureau as a sector service that

stays on top of the form mapping format

Ensure context sensitive AI so the

standards can adapt to local context,

geographic and language differences.

Communities don’t understand how

the data is used, this could be

addressed by a regular meeting with a

community representative. Aim would

be to review data, agree on change

and tell the story.

Translation is time consuming and an

additional task to the workforce. This

could be addressed by training an AI to

translate into the local language. Other

option is to use volunteers in the field

for these tasks and to embed some

data into the usual program activity.

This might free up some time.

A predictive analytics platform that analyzes

social and local media data in order to

predict upcoming crisis and the possible

effects of those crisis.

Remote survey tool (social media survey,

SMS survey etc.) centered on crisis warning

indicator.

Perpetually iterative machine learning

algorithm where past events are fed as

inputs to improve the decision making will

eventually reduce the false positives by a

significant extent.

Eventually, the platform would be able to

scan websites, new agencies, social media

and even government actions and apply its

criteria to shortlist crisis possibilities across

the globe

Potential uses could include WASH – installing

sensors that measure quality and quantity of

water delivered at point-of-use which is

uploaded to aid worker’s app when they come

through in case of no connectivity

Community awareness sessions to report real-

time data back to community

Also, if sensors fail, there has to be backup

mechanism which can report in terms of % of

metrics which would ensure uninterrupted

operations until replacement.

The algorithm can also have utilities like

identifying missing bits of information from

the form and giving the aid worker a

notification of the questions that were missed

and hence ensuring complete data collection

Initial 10 Concepts (2/3)

AGILE STORYBOARDOUR STORY, OUR FUTURE

VOICE 2 FORM(2)

GOOD DATA AI (3)

Storyboard for program/project to

incorporate feedback and votes from

beneficiaries & comm. leaders

Storytelling to ensure sensitization

towards the future of communities

Use of voice-recognition and transcription to

interact and collect data from beneficiaries

Data quality indicator using the technology of AI

The storyboard should describe the

program/project and set up periodic

meetings with stakeholders like

beneficiaries and community leaders

This process via anonymous surveys

should facilitate beneficiary feedback and

votes for program design based on the

AGILE methodology

For emergencies, we’ll need to rely on

sampling based on accessibility.

AGILE methodology should enable the

team to be prepared to adjust the design

based on additional info as and when it

becomes available

Responses should be recorded

transcribed from speech to text and

then story told for future of the

communities

Changes both subjective (e.g. feeling,

emotions etc.) and objective (e.g.

weight, no. of kids etc.)

Treating GDPR compliance as a goal

for privacy is of utmost importance

Data visualization should be

manifested in a way that makes sense

to the community audience

Implementing cloud computing

solutions can reduce the cost of data

storage.

Ensuring that the field interactions with

beneficiaries are driven by listening to them

instead of the responsibility of filling the form

on tablet/smartphone

The aid worker allows the voice-recognition

and transcription app to listen to her

conversation with the beneficiary in order for it

to convert the spoken conversation into text

The text can then be analyzed using artificial

intelligence algorithms to fill data into the form

from the text

The algorithm can also have utilities like

identifying missing bits of information from the

form and giving the aid worker a notification of

the questions that were missed and hence

ensuring complete data collection

Reducing human touchpoints and need

of interaction for data entry, validation

and health is key to improving the pace

at which aid is provided

Based on AI, the data can be ranked as

per its quality using a few key indicators

like missing fields, duplications, unique

IDs etc. It also applies a few tags so it is

easy to find good quality datasets.

Based on human feedback AI can learn

and improve it’s data quality ranking

accuracy for future

The entire data is uploaded to a central

database and Including a container

tracking tech. module IOT data upload

will be an additional bonus

Initial 10 Concepts (3/3)

DIGITAL SAFARI(1) OUR VOICE NOW (1) CREATIVE IMPACT (1)

Periodic discussions among key stakeholders to discuss

the possibilities in tech. landscape

Use of IOT sensors and QR Codes to receive real-time

feedbackDriving innovation by promoting a culture of creative impact

There is a need of a mechanism to continuously track

the technological developments that can improve the

quality of aid delivered by the NGOs to beneficiaries

Regular discussions on the possibilities of digital

innovations by harnessing new technologies using

activities like minute per video per technology to

provide a quick overview of the possible digital

disruption

Shifting focus from marketing to providing the here and

now information to beneficiary communities and local

partners for early warning systems and better planning

resulting in preventative interventions

Using low cost drones services with GPS functionality

will go a long way to address cost concerns

Challenge of the inability to receive real time feedback

for services provided could be addressed using this

concept

In order to not be seen as a spy by the communities,

need to agree with community stakeholders

beforehand about the data collection sensors

To avoid potential jeopardy to organization’s image,

need to allow the community to view the data

collected and involve them in the decisions made

based on the collected data

Service rating to be provided anonymously and quickly

at the time of service/item of delivery

Individuals in the field to be allowed to pitch an innovation

idea with a request for funding to implement it. The entire

organization to vote on the top 3 selected ideas by the

management.

To eradicate employee fear of being pulled off an

assignment, start with small group across the organization

and make the allocations simple

Also, the selected ideas to be funded and individuals

provided support and recognition for the same

Creative marketing exercises from time to time to promote

the culture of driving innovation through creativity at the

grassroot level

Dream 1 – Local VoicesSnapshots from the workshop

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Dream 2 - OWLSnapshots from the workshop

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Dream 3 – NOW WE KNOWSnapshots from the workshop

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