Mercedes-Benz Uptime is available on Actros, Antos and Arocs*, choosing one of the below options:

Uptime is also available for customers on a FleetBoard contract through selecting one of the four options above.All prices exclude VAT.

Actros Antos Arocs

Mercedes-Benz Uptime: Implementation optionsCustomers who sign-up to a Repair & Maintenance contract benefitfrom the added value of Mercedes-Benz Uptime.

*With effect from 1 March 2017 production

£10 per month for Uptime when selected as part of a Complete Contract

£10 per month for Uptime when selected as part of an Integrated Service Package

£20 per month for Uptime when selected as part of a Best Basic Contract

£20 per month for Uptime when selected as a stand-alone product (no vehicle maintenance included)

Issued by Mercedes-Benz Truck Customer Service Marketing. Contents correct at time of issue. CV1446/February 2017.

Customer testimonialsMercedes-Benz Uptime is already receiving a fantastic responsefrom our customers who have been involved in the pilot.

Keedwell

“ The Fleet Info & Action information is very useful for us to be able to monitor both our vehicles and drivers more closely. Our drivers do not always report defects so this allows us to challenge them when we see problems.”Stuart Keedwell (Fleet Size: 350 vehicles)

Bartrum

“ The weekly reports you send to us are a great help as you can pull in various vehicles at weekends and cure minor faults before they could turn into a major fault and save a breakdown roadside. I can only say very positive things about MB Uptime.”David Bumphrey (Fleet Size: 180 vehicles)

Meachers

“ MB Uptime is working very well, we haven’t had any real problems with it. Our vehicles go into the retailers if there are any faults, which are scheduled around our maintenance regime.”Jamie Terris (Fleet Size: 50 vehicles)

Mercedes-Benz UptimeThree services, one goal:Maximising use through superior customer support.

Efficient management of repair & maintenance work

Real-time support for customer repairs

Prevention of breakdowns

Intelligent connectivity. For even more efficient vehicle usage.Mercedes-Benz Uptime is defining new standards withintelligent connectivity of the vehicle. The result is significantly improved vehicle scheduling and higher vehicle availability.

Mercedes-Benz Trucks are synonymous with trucks that excel. Their reliability and economy coupled with a perfectly tailored service provides the ideal platform for business success, and now Mercedes-Benz Uptime marks another major advance.

Powered by FleetBoard and based on real-time monitoring of customers’ vehicles, the revolutionary telediagnosis system significantly increases vehicle availability, prevents breakdowns and reduces workshop downtime. The fully automatic telediagnosis continuously checks the status of vehicles in real-time, detecting critical conditions at an early stage and clear instructions provided. If maintenance and repair is required, Mercedes-Benz will inform the customer and provide an optimal repair solution, tailored to their business needs.

Mercedes-Benz Uptime is available for the new Actros, Antos and Arocs and, thanks to the proactive care of customer vehicles, it’s a real game changer.

Mercedes-Benz Uptime:Mercedes-Benz Uptime is an innovative, ground-breaking serviceproduct of Mercedes-Benz Trucks.

Visit mbtrucks.co.uk/uptime to watch the video.

What are the key customer benefits?

– Transparency over the vehicle status of the entire fleet in real time

– Prompt information and clear indication of recommended action when repair or maintenance requirements are identified

– Maximum planning control and efficiency for your workshop visits

– Increased vehicle availability within your fleet

Real-time support for customer repairsFailure for customers to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown.

The Mercedes-Benz Uptime customer portal provides users with timely information and clear instructions regarding required maintenance tasks that are easy to carry out by customers, helping them to avoid unnecessary workshop visits and repair costs. Such tasks include, the manual regeneration of the diesel particulate filter, replenishing the operating fluids such as AdBlue® and correcting the tyre pressure.

Efficient management of repair and maintenance workAny repair and maintenance requirements detected at an early stage are automatically reported to the customer’s selected Mercedes-Benz Service Partner. Based on this information, the Service Partner will bundle the pending repair and maintenance tasks and contact the customer to schedule an appointment.

Real-time transparency on the condition of the vehicles allows the workshop to prepare for the customer visit – ordering the required parts in good time, scheduling workshop capacity and drawing up the repair order. As a result, workshop visits and associated downtime are minimised.

Prevention of breakdowns

If a truck is likely to breakdown, the customer will immediately be informed by the Mercedes-Benz Customer Assistance Centre (CAC). Should an immediate repair be required, the CAC will first check that the required parts and resources are available at the workshop so that the vehicle can be repaired straight away. The CAC will also help the customer to arrange a workshop appointment that is optimally tailored to their vehicle route and transport assignments.

The result: the customer can avoid a potential breakdown, their truck is repaired quickly and their transport assignment can be carried out on schedule.