Healthcare Provider Realizes Continuous Telecom Savings The Perfect Prescription

for Managing Mobility National Drugstore Chain Reduces Mobility Costs and Increases Happiness

One of the nation’s largest drugstore chains had a growing problem. Its mobility costs were constantly increasing, and supporting all of its end users was becoming more challenging by the day. At the same time, the company was under pressure to further enable a mobile workforce and reduce IT costs without sacrificing service quality. Per-Device Costs Drop 41% This national retailer selected Cass to provide it with Managed Mobility Services (MMS) to include expense management, an employee ordering portal and a mobility help desk. Since outsourcing to Cass, mobility use (as measured by corporate device count) has grown by more than 48%. That, in turn, has enabled those decision makers to respond more quickly and efficiently – and it has engaged more employees in the company’s day-to-day business. Importantly, at the same time mobile use has increased, cost per device has decreased by 41%. Happiness: First-Call Resolution at 96.2% Cass fulfills more than 150 device requests per month. And, because Cass is ordering devices and managing vendor invoices, the company’s mobile device inventory is over 97% accurate, ensuring it only pays for what it has and truly needs. Equally as impressive, the mobility help desk receives hundreds of calls from end users who need help with their devices and, much to the delight of those employees, 96.2% of the issues are resolved on the first call. For the company, its costs continue to decrease and its usage policies are followed (which increases control and visibility). Plus, over the span of its engagement with Cass, the publicly traded company has realized an ROI of 632%. And those are numbers that make everyone happy.

• Mobility Expense Management • Mobility Ordering &

Provisioning • Inventory Management • 24x7 Mobility Help Desk • End User Portal Reporting • Admin Reporting • Integration with HRIS &

General Ledger Accounting

SOLUTION: CASS MMS Managed Mobility Services

USE CASE

LOCATIONS > 5,400 MOBILITY USE

48% COST PER DEVICE

41% ROI = 632%

www.CassTelecom.com © 2016 All Rights Reserved Cass Information Systems Inc. 030416

How Did They Save? Cass processes all of the organization’s telecom invoices and manages its telecom inventory, which includes identifying nearly 75,000 circuits to ensure each is active and properly billed. Cass processes nearly 15,000 invoices for this client and looks for rate discrepancies. Such audit findings result in thousands of dollars of monthly savings. But Cass doesn’t stop there. It finds additional, smaller savings that likely would be missed by other TEM providers such as unauthorized third-party billing charges of less than $5 and numerous $1.50 charges for a *69 calling feature. Due to invoice volume, these overcharges grow in significance over time. Still Saving Today? In the fifth year of its relationship with Cass, this client realized annualized savings of 5% of its annual spend. Total savings over the first five years is $2.91 million. Most telecom veterans expect to see the bulk of their TEM program savings in the first year, but little afterward. Cass clients, however, realize significant savings beyond that first year—primarily due to Cass’ granular audit methodology.

Why Do They Continue to Save? New contracts, new circuits and new issues constantly develop, and Cass seizes every opportunity. Cass obsesses over details without losing site of the big picture. This healthcare provider’s results would have been far less if Cass focused solely on low-hanging fruit—the big items that are quickly and easily identified. Cass goes further: Detailed audits reveal small but recurring errors. Together these large and small audit findings generate big savings year after year.

• Invoice Processing • Auditing • Dispute Management

Healthcare organizations look everywhere to control costs without sacrificing care. Five years ago, a 50-campus hospital system turned to Cass for help with telecom expense management (TEM). Cass experts scrutinize even small costs, enabling the healthcare provider to realize significant savings, year after year.

SOLUTION: CASS TEM Telecom Expense Management

75,000 circuits

5% $400,0005th-year savings

$2.9 MILLION COSTS

cumulative savings

Healthcare Provider Sees Ongoing Telecom Savings

15,000 invoices

USE CASE

www.CassTelecom.com © 2016 All Rights Reserved Cass Information Systems Inc. 030416

How a National Beauty Retailer Saves Millions as it Adds Stores Five years ago, when a beauty retailer with 500 U.S. locations sought to maximize its telecom dollars in order to help position itself for years of healthy growth, it put its trust in Cass. Since then, Cass has helped the company reduce costs and increase efficiencies. Having experienced tremendous growth, the publicly traded retailer’s locations have nearly doubled. Cass Manages MACDs This past year, Cass helped the company realize over $2 million in annualized savings stemming from billing errors. Moves, adds, changes and deletes are never ending in retail. Like all large retailers, the company opened new locations, closed some and moved others. Invoices, though, still had to be processed, audited and paid timely and accurately. And not just a few invoices, but over 13,000 invoices annually. Yet, despite that volume—and despite the constant changes that attend a nationwide retailer—in that twelve month period there were zero disconnects. Zero. Zilch. Nada. Late Fees Well Below Industry Average The industry average for late fees, according to analyst firm AOTMP, is 0.63%. For this retail giant, however, a miniscule 0.005% of its 2015 telecom spend was related to late fees. Considering the retailer’s typical spend, that amounts to a difference of nearly $7,000 each month when compared to the industry average. Efficiency like that has not only helped the company double its locations over the past three years, it also has answered the question of whether TEM can continue to pay for itself—loudly and clearly.

• Invoice Processing • Invoice Payment • Auditing • Dispute Management

962 locations

Disconnects ZERO. ZILCH. NADA.

13,000 invoices

USE CASE

LOCATIONS

92%

SOLUTION: CASS TEM Telecom Expense Management

Millions in IT Budget Savings Look Pretty Good

LATE FEES

In 2013, a Fortune 500 medical technology firm with more than 20,000 employees realized it could benefit from adopting a mobile-first strategy, as many of its employees worked in the field and relied on their devices to generate revenue. Much of the strategy, therefore, included embracing the consumer-driven Bring Your Own Device (BYOD) movement. BYOD, the firm realized, would allow employees to use familiar devices and systems and limit the financial commitment of a large corporate-liable program. Many Moving Parts Under One BYOD Program Because the company had grown through acquisition (in one year alone, it acquired four separate companies), its telecom environment was not streamlined. Disparities existed in reimbursement levels and devices to liability and mobile policies. The company wanted a more efficient process and cohesive experience, so it engaged Cass—a service provider it had grown to trust for providing freight payment services—to help manage its telecom environment, including its BYOD program. Eliminating Payroll Stipends & Expense Reports Cass helped the company design a BYOD program that would satisfy both employee and employer, including accounting for its considerable number of global travelers. Integral to the program is the Direct2Carrier Payment™ solution that directly credits the employees’ wireless bills with a predetermined reimbursement amount—regardless of carrier. Realizing Consistent Growth & Savings The company, in three years, has more than doubled its BYOD users. And, in that same time, Cass has helped the company avoid nearly $2 Million in costs, which amounts to a 500% return on investment. Employees are efficient and able to use their own devices; reimbursements are automated, and efficiency is up. Now everyone’s happy.

• Invoice Processing &

Payment • Auditing & Dispute

Management • BYOD Reimbursement • Sourcing & Provisioning

How a Medical Technology Firm Enabled it Mobile Workforce

SOLUTION: CASS TEM & BYOD Telecom Expense Management

Bring Your Own Device

Driving Down Costs for Mobile Workforce

20,000 employees

USE CASE

5X ROI 6,000

devices

$2 MILLION cost savings

.

Michelin’s Fast Lane to Increased Mobility

USE CASE

How Michelin Became a Mobile-First Enterprise with Best Practices in BYOD

• BYOD Strategy Consulting • BYOD Direct2Carrier

Payments • Mobility Expense

Management • End-User Enrollment and

Reporting • BYOD Portal Admin &

Reporting • Integration w/ HRIS & G/L

SOLUTION: CASS MMS & BYOD Managed Mobility Services,

Bring Your Own Device

6 New Mobile Apps

Michelin is a global leader in tire manufacturing, known for dependable, high quality products and trendsetting innovations. In 2011, the company had 4,000 corporate-owned devices (most of which were outdated), its service costs were high and many of its employees were prevented from accessing emails and calendars . Newer Devices, More Access Michelin was receiving little value from its mobility program, but understood increased mobility could offer real business benefits. Additionally, Michelin’s employees were requesting access to corporate systems from their personal devices. Simplicity Through Direct 2Carrier Payments The company decided to engage Cass to help it become a mobile-first enterprise. Michelin relied on Cass to help it develop and implement a successful BYOD policy and strategy, which included providing its employees with Direct2Carrier payments , a patented process that utilizes the Cass Global Electronic Payment Network to deliver BYOD reimbursements directly onto the employee’s carrier account as a credit. Savings Help Fund Six New Mobile Apps Cass established an employee portal for enrollment of corporate and BYO devices and visibility into all mobile‐related inventory and expenses. Michelin’s HR and GL systems were integrated into the solution for further automated management. The BYOD implementation, which took less than 60 days, transitioned nearly 4,000 corporate-owned devices to personally owned devices. The resulting savings were used to pay for mobile device management (MDM) software and the creation of six new mobile apps that have revolutionized Michelin’s customer experience. In 2012 Michelin presented Cass its Michelin N.A. IS Supplier of the Year award, to recognize the program’s success.