MICROSOFT MCAS 77-884

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MCAS EXAM 77-884

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Microsoft Office Outlook 2010

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Question: 1 Derek works as a Marketing Manager for Blue Well Inc. Derek is using Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use the Derek@InfoTech email account. In Outlook 2010, e-mail messages in his Inbox are organized by Date, and are arranged by Conversation. Outlook groups messages that share the same subject into conversations that can be viewed, expanded, or collapsed. Mark the option or button on the Home tab to remove and send all previous and future e-mail message conversations related to the Sales Details email directly to the Deleted Items folder.

Answer:

Explanation: The ignore command is used to keep those conversations that are unimportant out of the Inbox folder. This command will move all previous and future e-mail messages of the selected conversation directly to the Deleted Items folder. Take the following steps to ignore a conversation: 1.In the message list, click the conversation or any message within the conversation that a user wants to ignore. On the Home tab, click the Ignore button in the Delete group.

2.If a user is working on an open message, then on the Message tab click the Ignore button in the Delete group. Click Ignore Conversation.





Note: The Ignore Conversation command appears in the Ignore Conversation dialog box. This dialog box does not appear if the user has previously selected the Don't show this message again check box. The Clean Up button is used to reduce the size of a conversation. This button removes the redundant messages in the selected conversation. The Delete button is used to delete a specific item. The Junk button is used to mark a specific email as a Junk email.

Question: 2 Kevin works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use an IMAP account. He creates a task request and sends it to multiple recipients. He wants to send an informative e-mail that gives information about the start date, due date, subject, priority, actual work, status, etc about the task request. He has to click an option in the task window. Mark the option that he will use to accomplish the task.

Answer:

Explanation: A user can send the status report of a task to the others by using the Send Status Report option. It comprises information about the start date, due date, subject, priority, actual work, status, etc. of a task. Details, Assign Task, Mark Complete, and Forward options cannot be used in the given scenario. The Details option is used to insert information such as Total work, Actual work, Mileage, etc. For example, if a user wants to insert the billing information in a task request, this option is used. The Assign Task option is used to create a temporary owner of a task. The Owner can decline the task, accept the task, or assign the task to someone else. If the task is declined, it is returned to the user. The Mark Complete option is used to make a task request complete so that it will no longer display as an active task in the task list. The Forward option is used to send an e-mail that includes the original text and comments directly to the recipients of the user's choice but not to the sender. The Reply option is used to send a message that includes the original text and comments directly to the original sender. To reply an e-mail you have to open an e-mail from the Inbox folder. It cannot be used in the given scenario because Kevin wants to send an informative e-mail that gives information about the start date, due date, subject, priority, actual work, status, etc. about the task request. The Reply to All option is used to send a message that includes the original message and comments directly to the sender and all recipients of the original message.





Question: 3 Mark works as a System Analyst for InfoTech Inc. He uses Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use an Exchange account. He wants to create a quick step named Fwd:emp, so that he can quickly and easily manage his mailbox by using the shortcut key combination Ctrl + Shift + F9. He wants the following actions to be automated by the quick step: 1.A reply via an e-mail to [email protected] with a high importance meeting request. 2.Send an e-mail with the Subject: URGENT MEETING. 3.Send an e-mail with the Location: San Fransisco. 4.Send an e-mail with the text: "Meeting with Latest Updates on Sales". 5.Send an e-mail with a small "hover box" containing the following information about the item being hovered over: "This quick step will reply to this email with a meeting request to all members" Which actions will he perform in the Edit Quick Step dialog box to create the quick step?

Answer:





Explanation: The Quick Steps feature is a new feature in Microsoft Outlook 2010. It applies multiple actions at once to e-mail messages. It helps you to quickly and easily manage the mailbox. A user can create a quick step to frequently move messages to a specific folder. A user can create a Quick Step to move the message in one click, or when a user wants to forward messages to his manager or peers. A one-click Quick Step is used to simplify the task. This feature helps to turn on commands and procedures that a user uses most often into one click. A user can customize the default Quick Steps, and create his own buttons that combine frequent actions. The Quick Steps gallery includes buttons for one-click file and flag, sending messages to a group of people, and other popular commands.





Question: 4 You use Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use an IMAP account. You compose an e-mail. The e-mail comprises some confidential information. You want to ensure that the recipients of the e-mail see the "Please treat this as Confidential" message in the Information Bar of the e-mail. Which of the following actions will you take to accomplish the task? A. Change the sensitivity level. B. Use RSS Feeds. C. Assign a Flag. D. Change the importance level.

Answer: A Explanation: The e-mail sensitivity level indicates how recipients should treat the contents of an e-mail. It helps a recipient to manage the e-mail contents. In Outlook 2010, the following are the sensitivity levels: 1.Normal 2.Personal 3.Private 4.Confidential According to each sensitivity level, a user will see the following messages in the Information Bar: 1.If sensitivity is Normal no sensitivity level is assigned to the message. No text is displayed. 2.If sensitivity is Private, a recipient will see the "Please treat this as Private" message. 3.If sensitivity is Personal, a recipient will see the "Please treat this as Personal" message. 4.If sensitivity is Confidential, a recipient will see the "Please treat this as Confidential" message. Answer option D is incorrect. The level of importance of an e-mail message indicates whether the e-mail needs the recipient's/recipients' attention quickly or can it be read later. Recipients see a visual indicator in their inbox if an e-mail comprises a high importance setting. A user can also enable the e-mail recipients to sort messages by importance. In Outlook 2010, following are the three importance levels: 1.High 2.Normal 3.Low Answer option B is incorrect. RSS stands for Really Simple Syndication. It is used to create blogs, news, and other contents. RSS is used to create contents and make information available to subscribers. RSS contents can be downloaded automatically by the subscribers. Answer option C is incorrect. Assigning a flag to a message adds a visual reminder that helps a user to remember an Outlook item. Microsoft Office Outlook 2010 includes several default flags with dates, namely Today, Tomorrow, and Next Week. A flagged item also appears in the To-Do Bar, the Daily Task List in Calendar, and the Task Module.





Question: 5 Peter works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 business cards to save the contact information of an identity. MS Outlook has been configured to use a POP3 account. Peter opens the contact, and he wants to send his business card to other users in such a way that only the .vcf file of the contact will be available to the recipients. Which of the following actions will he take to accomplish the task? A. Send the business card in the Business Card format. B. Send the business card in the Internet format. C. Send the business card in the PDF format. D. Send the business card in the plain-text format.

Answer: B Explanation: If Peter sends his business card in the Internet format, the recipients of the e-mail will receive the contact as the .vcf file. The recipients can open the .vcf file, and can save that information to their contact lists. In order to accomplish this, Peter has to click the drop-down arrow of the Forward button in the Actions group, and select the Internet Format option. Take the following steps to forward a contact:

Question: 6 Mark works as a Marketing Manager for InfoTech Inc. He uses Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use the [email protected] account. In Microsoft Outlook 2010, a signature will automatically be added to the e-mails. However, Mark wants Outlook to perform the following actions automatically: 1.Use the [email protected] account. 2.Add a signature named Marketing_Manager to any message that Mark replies to or forwards. 3.Add a signature named Product_Manager to any new email message. Perform the appropriate actions in the following Signatures and Stationery dialog box to accomplish the task.





Answer:





Explanation: A signature is a collection of text and pictures that are used to emphasize the specific information. It is used to add a block of information at the end of an e-mail. The block of information is added automatically to an e-mail. Take the following steps to insert a signature automatically in an e-mail:

Question: 7 Peter works as a Support Analyst for White Well Inc. He uses Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use a POP3 account. Peter uses his business cards to send the contact information about him. He wants to ensure that the pictures in the business cards take 50% area of the card so that they look clearer, as shown in the following images:

Peter has to open the contact and click an option on the Contact tab. Mark the option in the following figure that is required to accomplish the task.

Answer:

Explanation: The Business Card option on the Contact tab in the Options group is used to edit an electronic business card. By using this option, a user can change the image area, image alignment, layout, background, label, fields, and other formattings of an e-card. Take the following steps to edit an electronic business card:





Question: 8 Choose and reorder the required steps to create a rule that will apply high importance to all emails that satisfy the following criteria: 1.Send email from [email protected] account. 2.The sent emails must contain the "Meeting" word in the subject field. Note: The rule must omit the emails that are flagged as "Do not Forward".

Answer:

Explanation: A rule is an action that automatically runs on an arriving or sent message that meets the conditions a user specifies in the rule. A user can choose many conditions and actions by using the Rules and Alerts Wizard. A user cannot run any rule on messages that have been read, but he can run any rule on messages that are unread. The Rules and Alerts Wizard contains templates for creating rules. A user can add exceptions to the rules for special situations such as a message is marked with high importance. A rule is not applied to a message if even one of the exceptions that a user specifies is met. The Rules and Alerts Wizard comprises the following types of rules: Stay organized: This rule helps a user to file and follow up on messages. Stay up-to-date: This rule notifyies a user in some way when she receives a particular message. Start from a blank rule: A user creates this rule from scratch.





Question: 9 You work as a Support Analyst for Soft Well Inc. You are using Microsoft Outlook 2010 for messaging and e-mailing. MS Outlook has been configured to use an IMAP account. Your colleague Mark Smith belongs to a social network site that you also use. You want to see his status updates, comments, messages, and alerts from the social network sites, all in one location in Outlook 2010. Mark the option in the following image that you will use to see a list of all email items that you share with Mark, such as e-mail messages you have exchanged, attachments, and meetings.

Answer:

Explanation: By using the People Pane button a user can use the outlook social connector feature to accomplish the given task. The people pane is a new pane that helps a user to get more information, and to stay in touch with the people in his network without leaving Outlook. It is a new feature, which connects a user to the social and business networks he uses, by using the outlook social connector. This feature connects Microsoft Outlook 2010 to the business and personal social networks. It automatically updates the information about the professional and social network contacts while Outlook is running.

By using this pane a user can see the status updates, comments, messages, and alerts from the social network sites, all in one location in Outlook. A user can also see a list of all Outlook items that he shares, such as e-mail messages he has exchanged, attachments, and meetings. It updates information in his Contacts folder with any changes he makes to the social network profiles. This pane helps a user to be up-to-date and well-informed the next time he contacts to the sender or recipient, either professionally or socially.





In the people pane, there are default tabs. A user can click any of the tabs at the left side of the list window. These tabs are as follows: 1.All items: This tab includes all activities and messages from the selected person. 2.Activities: This tab displays activity posted on the selected person's social network sites, such as alerts, comments, or messages. 3.Mail: This tab displays a list of recent e-mail messages that a user has exchanged with the selected person. 4.Attachments: This tab displays attachments that a user has sent to or received from the selected person. 5.Calendar: This tab displays past and future meetings or appointments including both user and the selected person. 6.Status Updates: This tab displays the most recent status updates that the selected person has posted.

Question: 10 David works as a Support Analyst for White Well Inc. He uses Microsoft Outlook for scheduling meetings and e-mailing. MS Outlook has been configured to use a POP3 account. David has scheduled a business meeting that will occur regularly on 10 A.M. from July 30, 2008 to Sept 15, 2008. Due to some other meetings, David wants to change the time of the business meeting that is going to be held on Aug 27, 2008. He wants to set the meeting time to 3 P.M. Choose and reorder the required steps to update the meeting occurrence.

Answer:





Question: 11 Choose and reorder the steps required to create a calendar group named 'Employee' that includes Employees contact group, and contacts named Henry Stuart, Mike Wilson, and Patricia.

Answer:

Explanation: A calendar group is a group of calendars that are combined to be viewed at a glance. A user can use a calendar group to see multiple calendars if a user has a set of calendars that he frequently views together, such as work, colleagues, or family. These groups can also include resources, such as a room, computer, or any equipment needed at a meeting. A user can also look up a resource's availability, compare its schedule to his, and block out time in its calendar. A user can invite resources to his meetings. A calendar group can also includeInternet calendars or SharePoint calendars.





Question: 12 You work as a Support Analyst for White Well Inc. You are using Microsoft Outlook for messaging and e-mailing. MS Outlook has been configured to use an Exchange account. You are composing a message that contains security related information of the company. You want to configure Outlook in such a way that it will accomplish the following tasks: 1.It returns a receipt that tells you that a message was opened. 2.It returns a message notification in your Inbox that the e-mail message was delivered to the recipient's mailbox. 3.It returns a message notification in your Inbox that tells whether the recipient has seen it or read it. 4.The message should be delivered by 22nd Dec 2011 at 5 pm. 5.The message should be expired by 25th Dec 2011 at 5 pm. Perform the appropriate actions in the following Properties dialog box to configure the message delivery options.

Answer:





Explanation: The Tracking Options are used to process the receipts of the e-mail messages. In order to accomplish the given tasks, you haveto perform the following actions: 1.Select the Request a delivery receipt for this message check box to return a message notification in your Inbox that the e-mail message was delivered to the recipient's mailbox. 2.Select the Request a read receipt for this message check box to return a receipt that tells you that a message was opened. 3.Select the Do not deliver before check box to specify that the message should be delivered by 22nd Dec 2011 at 5 pm. 4.Select the Expires after check box to specify that the message should be expired by 25th Dec 2011 at 5 pm. A user can track an email message by the following ways: 1.Adding a read or a delivery receipt. 2.Adding flags to follow up. 3.Adding voting buttons.





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MCAS EXAM 77-884

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Microsoft Office Outlook 2010

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MICROSOFT MCAS 77-884