ONE TOUCH SOLUTIONS

WHEN OUR CLIENTS SUCCEED-WE SUCCEED

“ONE STOP SOLUTIONS FOR ALL YOUR TELEMARKETING NEEDS.”

HISTORY

� Founded in June 2001 under 5 people in Melbourne-

Australia now having its global presence in 6 countries

with about 800 people working with all across the

globe.

� We are a multi-serve communication organization

dedicated to maintaining long term relationships and

strategic partnership with our clients.

GLOBAL PRESENCE

� Headquarters Location

o Melbourne-Australia

� India Location

o Noida NSEZ-1

o Noida NSEZ-2

GLOBAL PRESENCE

� Canada

o Brampton – Ontario

� UK

o London – England

SNAP SHOTS

Corporate HeadquartersMelbourne-Australia80 Seats English, French, Customer Care And Sales Agent

Noida-India

130 SeatsEnglish, Technical Support, Customer Care, and sales Agents

Noida-India

180 SeatsEnglish Technical Support, Customer Care, and Sales Agents

Our Facilities

OUR CORE VALUES

Customer Focus

Recognition

Teamwork

Integrity

Quality

CAPABILITIES

� Our focus is on innovative telemarketing

communicating services that strategically build our

client’s business image.

� We seek to know our client business and target market,

so we can develop and design our efficiency.

� Immediate impacts on target audiences, les time

communicating business strategy, lower costs and better

strategic recommendations.

� We listen and we work to exceed our clients expectations.

� Our approach begins by understanding our clients

business, then becoming a strategic partner to help

communicate the business offerings.

� Each approach and solution is customized to the individual

client.

� No two clients are the same and neither are our solutions.

� When new challenges arrive, we leverage our partner’s

experience and collaboration.

� Clients continue to work with us know our customer

generation strategy.

Providing extraordinary customer service is a fundamental

component of OTS and what we do best.

� Customer retention

� Customer service

� Welcome calls/subscriber services

� Unresolved issues services

� Surveys/polling

� Warranty and RMS services

Customer Service Solutions

InfrastructureBackup

PARSECDialer

Dell Systems

Reliable Telecom Support

RobustBandwidth

CustomizedCRM

HighSpeed

Connectivity

OTS BUSINESS CONTUNITY

SALES SOLUTIONS

OTS offers a full-range of inbound and outbound sales solutions and provides results-oriented, cost-effective solutions for every sales objective.

� B2B & B2C Customer Acquisition

� Win-Back Campaigns

� Lead Generation

� Cross-sell/up-sell

� Order processing

� Pre-sales services

� Collections

Security and Confidentiality

Facility Security

� Surveillance

� Security stations

� Identification pass

� System and Application security

� User access security management

Confidentiality of Information

� Application and database restrictions

� Need-to-know philosophy

� Waiver forms and agreements

� Risk Assessment

The OTS Advantage

� Comprehensive mix of technical expertise, industry knowledge anda commitment to success.

� End – to – end solutions and complete ownership of processes and technologies.

� Custom Fit to your business processes.

� Significant cost savings, improved process management and enhanced profits

� Dedicated and experienced team of experienced practitioners in enterprise relationship management

� Rapid project implementation capabilities.

� Wide range of Enterprise & CRM products

� Wide Range of Outsourced Services

INFRASTRUCTURE

Technology Capabilities� Rep Desktops

� Pentium 4 Desktops with Flat Screen Monitors

� OS - Microsoft XP with necessary software

Servers� Sun Enterprise Servers

� Windows NT Servers

� HP Server - dialer

� Call critical functions - UNIX mux created by windows

Switches Telephony� Avaya Switches with CISCO Router Capability

� MUX

� Alcatell 7270

� Clarent mux

� Telephony Servers

� Parsec and Touch Star Dialers

WE BELIEVE IN LONG

TERM RELATIONSHIP.

THA#K YOU

O#E TOUCH SOLUTIO#S

your business partner