Mitchell Collisionshop Catalog 2082

8/11/2019 Mitchell Collisionshop Catalog 2082

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2009 MitchellCollision Shop CatalogShop Business Management Solutions

Collision Estimating and Workflow SystemsReference Information Tools

Collision Repair/Vehicle Dimension Reference Systems

Auto Glass Estimating and Invoicing Software

Collision Estimating & Reference Guides

AutocheX CSI

EVERYTHING YOUD EXPECT FROM A SOLUTIONS PROVIDER COMPANY.


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Contents

Dear Collision Repair Professional:

Thank you for your interest in Mitchell International and its

collision repair solutions. This catalog marks another step forward

in helping collision repair shops be successful doing what they

do bestreturning collision-damaged vehicles to pre-accident

condition. The key words there are, of course, Be Successful.

The core of any successful business is strong business

management, and Mitchell is a leading provider of business and

performance management systems designed specifically to meet

the needs of todays collision repairers. In an increasingly

competitive market, investing in the right business management

solution is critical. Its the foundation that helps you do more

business, do more with your existing business, and drive

maximum value from your operations.

Mitchell is a full-line provider, meaning we have solutions to fit

shops of every sizeencompassing all of the critical components

of your collision enterprise. From our streamlined shop estimating

and workflow platformthe Mitchell UltraMatePremier Suite

(pp.7-8) to the sophistication and power of our shop business

management solutionsABSand ABSEnterprise (pp. 4-6),

Mitchell has the tools you need to run your shop more effectively:

driving down costs, reducing cycle times, and producing even

more satisfied customers.

We cant succeed at our business unless you succeed at yours.

Thats why helping our customers work smarter to make the most

of their opportunities and be more efficient and profitable hasalways been Mitchells recipe for success. Mitchell solutions are

hard at work in shops all across the nation, and theyre ready to

go to work for you. We are committed to providing the highest

quality products and services to our valued customers, and to

being a trusted partner, and with whom it is easy to do business.

Yours sincerely,

Alex Sun

President and CEOMitchell International, Inc.

INFORMATION EXCELLENCE

ABS ENTERPRISE

ABS (ADVANCED BUSINESS SYSTEM)

ULTRAMATE PREMIER SUITE

ULTRAMATE

GLASS & REFINISHING MATERIALS ESTIMATING

AUTOCHEX (CSI)

REPAIRMATE (ENTRY LEVEL COMPUTER ESTIMATING)

COLLISION REPAIR SERIES & TRUCKEST

THE GUIDESESTIMATING & VEHICLE DIMENSION

CUSTOMER SERVICE & SUPPORT

MITCHELL INFORMATION CENTER

3

4-5

6

7-8

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10

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K COVER

All trademarks used in this catalog are trademarks or registered trademarks of their respective companies. All Mitchell products are trademarks or registered trademarks of Mitchell International, Inc. 2009 Mitchell International, Inc. All rights reserved.

Shown above is the Mitchell product and information technology center on the Mitchell campus headquarters in San Diego, California.

HOW TO CONTACT US

To speak with a Mitchell Representative about Mitchellproducts or services, or to place an order, call:

(866) 655-2437

Visit our website: www.mitchell.com

e-mail us: [email protected]


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Have a database-related question? Call us:

(800) 854-7030Editorial questions: ext. 8220

Collision Repair questions: ext. 6592

EditorialSupport!

If you have

a question or

need help locating

a specific piece of

information, Mitchells expert

editors are available via

e-mail and a dedicated

800-number so you can

go straight to the source.

Mitchells Collision Estimating Parts

& Labor Databaseis one of our crown

jewels, a standard in the industry that even

our competitors must acknowledge. TheParts & Labor Database is the backbone of

our estimating and reference products and

has been trusted as an impartial source

of quality collision estimating information

by both shops and insurers for decades

forming a critical point of connectivity

between various industry participants.

What makes our Database so great?

Mitchells Database by the Numbers

Comprehensive Vehicle & Parts

Coverage

Mitchells Database includes an astounding

2,377 services, covering over 113,317model configurations, and more than

eight million parts.Mitchell secures data

from more than 50 automotive OEMs

from around the globe and invests nearly

$6M annually to add 300+new vehicles

to its database every year. We provide

10 years of standard vehicle coverage

and maintain an Older Models database

covering 1978-1999.

Accurate & Reliable Labor Allowances

Mitchell has conducted hundreds of

time-studies in auto body repair shops

throughout the United States and Canada

to produce labor allowances that are valid,

meaningful and accurate. We conduct

multiple studies of the same procedure in

different environments then normalize the

data we collect to ensure the allowances

we report are statistically validneither

over- nor under-stated on account of a

single individuals particular performance

during any one study. Our editors attention

When youre working with Mitchell, you can be sure youre working with the best,most accurate, and most comprehensive data available anywhere.

to detail also means youll never be forced

to wonder how to apply a generic template

to a real automobile. We provide labor

notes attached to our R&R allowancesspecific to that vehicles exact year/make/

model.

Accurate Chassis & Frame Dimensions

Mitchell technicians measure every vehicle

themselves in our own onsite measuring

facility, using a state-of-the-art laser-

based, 3-D digitizing system. We capture

center-hole and edge-of-hole dimension

information within a millimeter, so our

dimension customers can rely on our

numbersno matter what system they

use.

A World Class Editorial Team

Brings It All Together

Mitchell employs the largest dedicated,

in-house editorial staff of any collision

information provider. Our editors are I-CAR

Gold Class and ASE certified professionals

who demonstrate their commitment to

quality by staying up-to-date on new

and emerging collision repair trends and

technologies. Averaging more than 15

years of industry experience working

as painters, body technicians or other

collision repair professionals prior to joining

Mitchell, our collision experts transform raw

data into organized, easy-to-understand,

useful estimatics information and put it at

your fingertips through Mitchells collision

solutions and reference tools. Our editorial

team takes pride in providing state-of-

the-art productivity solutions to collision

repairers and their insurance partners

based on information that is complete,

accurate, and verifiable.

Mitchell Data:The strongest tool in your shop!

INFORMATION EXCELLENCE

MitchellsEditorial Experts

To speak with a Mitchell Representative about Mitchell products or services, or to place an order, call: (866) 655-2437

Visit our website: www.mitchell.com | e-mail us: [email protected]


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ABS

Enterprise

ABSEnterpriseis an online business management

system that is specifically designed to be a flexible and

scalable solution. All of its functionality is designed to

seamlessly connect your procedures, processes, and workflow

togetherstreamlining your enterprisefrom start to finish and

from location to location. Choose from imaging, scheduling,

estimate analytics, and other high-functioning modules to build

a system to match your workflow.

ABS Enterprise takes advantage of the speed and flexibility of

web-based architecture to deliver centralized management

information in real time. Get a complete, up-to-date picture of

your entire operation with a keystroke. Eliminate inefficiencies

and identify new opportunities and economies-of-scale withthe superior oversight provided by this state-of-the-art

management tool. Includes powerful features, such as:

Estimate is King philosophyensures that that there is

100% balance between the estimate, the RO, and the data

within your shops accounting system. The estimate remains

the central object throughout the entire repair process,

eliminating the need for any last minute reconciliations prior

to closing a repair order.

Configurable to AutoScrub sales categoriesto meet

insurer reporting requirements in your estimating system

while at the same time automatically re-designating labor

operations and other items (like car covers for example) into

the correct profit centers in ABS Enterpriseso youll neverhave to manually reconcile imbalanced jobs.

Instant sales trackinggives detailed sales analysis,

improving your closing ratios.

Part price changesare sent back to your estimating system

so you never lose another part price increase.

Communications via e-mailimprove interoffice and

customer cross-communications, maximizing efficiency and

customer service and satisfaction.

Imaging capabilitiesconsolidate everything into electronic

repair order folders. The paperless office has arrived!

A web-based, scalable, and data-sharing friendly shop management system.

Jobs on holdare highlightedso they remainon your radar.

Color-coded Start, Completed,and Past Due Dates give youvaluable info at a glance.

User-friendly icons give you instant answers tomany types of questions when it comes to partsordered, parts price changes, additional labor,sublet status, critical notes, and more.

Vital information is packed into these columnsfor quick access to:

Supplement Number Status Notices Parts OrderedYes/N Parts Received Parts Status Labor AssignedYes/No Labor Flagged

EMS analyzerproactively analyzes estimates, increasing profitability

while meeting all of your DRP requirements.

Automatic assignment and payroll flagginghelps your

technicians efficiently manage and allocate their workday and

payroll. Technicians can be automatically paid on key dates (i.e.,

Completed, Delivered, or Closed) or by user-defined percentages as

the vehicle moves from one department to the next.

Vehicle trackingallows you to quickly identify vehicles without

estimates written on them and seamlessly transfer this information

into your estimating system.

BUSINESS MANAGEMENT SYSTEMS


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ABS(Advanced Business System)is an industry-leading business

and performance management solution, designed specifically to meet

the needs of successful collision repair shops operating in todays

competitive marketplace. ABS automates routine operations like job-

costing, parts-management, and scheduling so you can focus on more

critical tasks. It also generates more than 100 detailed productivity and

profitability reports, putting exactly the kind of information you need to

make smart business decisions right at your fingertips. Make the most

of your existing business and become the kind of high-performing

shop that attracts new and referral business with Mitchell ABS.

Integrated Event Messaging

ABS automatically notifies your designated business associates such

as customers, insurers, agents, and rental car agencies about events

pertaining to the progress of repairs and delivery date changes, saving

you time while strengthening your business communications.

Automatic Flag Payroll

Manage flat rate and commissioned employee payroll with a variety of

automated options. Job costing and payroll are done simultaneously so

that when you audit and close an RO, payroll records are automatically

updated.

User-Friendly Interface

Putting ABSs many useful features and functions to work for you is

easier-than-ever thanks to a newly redesigned, more-streamlined user

interface.

ABS

Powerful, profitable business management to help you outperform your competitors!

Business Management Systems

Mitchell ABS8

Advanced Production

System| Monitor and managerepair jobs to keep them on

schedule from start-to-finish. Boost

production capacity by tracking

vehicle status while automatically

allocating and flagging the

appropriate technicians.

TecStation| Automatically

accrues labor times and hourly

costs by Repair Order as your

technicians log into and out of jobs via touchscreen panels. ABS

automatically factors TecStation data into job-costing, which includes

hourly payroll and commission and flat-rate labor allocations.

Customer Payment Manager| Automatically tracks payments,

write-offs, debits, deposits and similar items associated with Repair

Orders. Payment activity can be automatically sent to QuickBooksor

Sage BusinessWorks.

CR Auto Scheduler| This intelligent scheduling tool helps balance

the flow of vehicles into and out of your shop to minimize early and late

week crunches.

Accounting Interfaces| ABS is compatible with Sage

BusinessWorksand QuickBooksby Intuit, for shops looking for

additional accounting, payroll, and general ledger support.

Advanced Production System graphicallydepicts all of the repair jobs in each

production department.

When youlog into Shop

Manager, yourRO List opensautomatically

for immediateaccess.

Maximize the power of your ABS shop managemensolution by taking advantage of these optionalexpanded features:

BUSINESS MANAGEMENT SYSTEMS


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UltraMate

Premier SuiteComprehensive estimating, streamlined claims processing and sophisticatedcommunications in a single, state-of-the-art solution.

Take advantage of these optional expanded features to

customize UltraMate Premier Suite and maximize the

potential of your collision repair solution:

MAPP& QRP

Alternate Parts Sourcing (OEM Discount, Aftermarket Remanufactured and Recycled)

Specialty Databases

Motorcycles, RVs, Boats, Heavy Trucks

Collision Repair Series(CRS)

Mechanical Repair and Vehicle Dimension Information

ShopTool

Electronic Parts Ordering, Tracking, and Vendor Management

CR AutoScheduler

Cycle Time and Productivity Enhancement

Estimate Review

Screen estimates/supplements for errors and omissions prior to upload.

Refinishing Materials Calculator (RMC)

Access paint-specific information to determine true industry average costs.

Paintless Dent Repair(PDR)

Automatically calculate dent repair in estimates using familiar Dent Wizardsprocedures.

P

UltraMatePremier Suite| UltraMate

Premier Suite integrates estimating, digital

imaging, aftermarket and recycled parts

sourcing, advanced document management

tools, and communications with your trading

partners to help streamline your collision

estimating and claims processing.

Sophisticated and easy-to-use, UltraMate

Premier Suite boosts your productivity

ultimately saving you time and money.

Store together estimates, images,

supplements, and other claims-related

documents(police reports, tow bills, and

more) in electronic folders that are easy to

track and modify, keeping individual claims

organized and at your fingertips.

Upload claims folders to your insurance

partners with a single click using high-

speed communications that handle datatransfers in the background so you can

keep working. UltraMate Premier Suites

wireless option* enables you to work

anywhere. Submit supplements, process

parts orders, and handle many other tasks

directly from the repair bay.

Tailor your claims processing workflow

to suit your shopby prioritizing tasks,

creating and sharing electronic journal

entries, and tracking jobseven in a multi-

user environment.

ESTIMATING & CLAIMS MANAGEMENT



*Requires wireless-enabled hardware, sold separately.


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UltraMate

Advanced Estimating System

MitchellUltraMate

6.7

UltraMateis Mitchells advanced

estimating system that comes equipped

with proven technology that helps you

automatically create estimates that are

accurate, verifiable, and readily

accepted throughout the industry.

UltraMate combines database accuracy

with automated calculations and repair

procedure pages that virtually eliminate

errors. Multi-user capability on

Windowsand Novellnetworks further

boosts your shops productivity. Flexible,

high-speed communications options

help expedite exchanges with your

insurance partners.

Intuitive, User-friendly Navigation

Even novice estimators will become

UltraMate experts in no time. Advanced Decision Support

Take advantage of the easy-to-view

New versus Alternate Parts

comparison window that guides you

to the best decision for your

business.

Streamlined Estimates

Avoid estimate errors and

inaccuracies with features such as

parts lookup, parts graphics print-

outs, and itemized totals.

Customizable to Your Needs

Set up your estimating system toreflect your unique business needs

with features such as customizable

mandatory fields, personalized

templates (Long Expansions), and

flexible fields for capturing job and

customer information.

ADVANCED ESTIMATING

The Mitchell Renishing Materials

Calculator (RMC) is fully integratedfor easy access when writing yourestimate.

Assembly Worksheet tab allows auser to compare a used assemblyto a new part or group of parts,helping you decide on the mostcost-effective choice.

NEW! High-Frequency OperatorButtons speed specication ofcommand repair procedures.

Shading of selectedparts (right andleft included)

provides an easyvisual of what hasbeen added to theestimate.

Direct tab access to P-Pageliminates difcult navigwhen verifying procedur

NEW! Full View mode for PartLister facilitates easier access and

fewer clicks to select parts.

A CRS Link toolbar button is now available inUltraMate and starts Mitchell CRS (CollisionRepair Series). The vehicle information fromUltraMate is transferred to CRS and enteredinto the main CRS window.

Parts Lookup: The Parts Lookup dialog boxallows you to search the OEM database fora specific part by part number or descriptionwithin an estimate or vehicle service.




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To speak with a Mitchell Glassrepresentative, call:

(800) 551-4012

Refinishing Materials Calculator

(RMC) | Say goodbye to flat, hourly

refinish rates and submit estimates that

reflect your actual refinish costs with the

Mitchell Refinishing Materials Calculator

based on the industrys most accurate and

verifiable refinishing materials database.

Refined and perfected over the past 12

years, Mitchell RMC is endorsed by

multiple shop associations and paint

manufacturers and is increasingly

accepted by insurance companies as an

alternative to flat-rate approximations.

RMC is also compliant with various state

requirements for itemization of refinish and

body materials costs on estimates.

Mitchell RMC is available as a value-added

feature in UltraMate advanced estimating

software or as a stand-alone reference tool

No other refinishing tool even comes close

in terms of sophistication and accuracy.

Now includes pricing for solvent and

waterborne material application.

Automatic costing virtually eliminates

math errors.

Clear illustrations and translations are in

the Paint Code Locator.

Works easily with other products.

GlassMate | More and more shops are

taking a closer look at their glass business, and

GlassMate is the auto glass industrys leading

point-of-sale software solution, helping collision

repairers manage their glass business more

efficiently and profitably. GlassMates

comprehensive database covers dealer and

aftermarket glass for vehicles from 1949 to the

present and includes detailed information on

kits, moldings, and other peripherals.

GlassMate helps you manage both your cash

business and process insurance claims more

efficiently by sending electronic invoices to all

major, third-party glass administrators. Service

and support are included with all subscriptions,

so there are no hidden costs or fees. Try it today

and see why GlassMate is the preferred

productivity solution of the auto glass industry!

GlassMate

Refinishing MaterialsCalculator (RMC

)

GLASS AND REFINISHING MATERIALS ESTIMATING & REFERENCE SOLUTIONS

Covers over 8,500 PaintCodes including actual costs

for refinishing.

Automatically calculatedLabor Totals include blendand overlap times.

Includes additional refinishing materials likeflex additive, car covers, liquid mask, andother materials.

The Refinishing Materials Calculator program calculations combines average refinish times, average costs and amountspaint and related materials. Materials costs listed in this Guide are taken directly from American Standox, Inc., AKZO NoCoatings, Inc., BASF, DuPont, ICI Autocolor, PPG, Sherwin-Williams and Spies-Hecker suggested refinisher price lists.These price lists represent the cost that the shop should expect to pay for the various products from their jobber assuggested from the paint manufacturers. Mitchell has not made any adjustments to the costs shown.


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Why AutocheX?

The most respected and credible source

for CSI in the collision industry.

Proven survey methods developed and

tested over time.

Professional phone agents collect

accurate and consistent information.

As an independent research firm, we

obtain unbiased opinionsyour clients

will tell us things they may not tell you.

Preferred by more insurance carriers than

any other CSI company in the industry.

Our service includes:

Convenient, Web-based daily reports

and monthly summaries.

Real-time customer Alerts that notify

you of poor survey results so you can

respond to problems quickly.

No-cost online certification training

program on Mitchell University.

Heres what a few 2007 Premier Achiever Award

winners are saying:

Receiving the Premier Achiever Award demonstrates toboth customers and insurance carriers that we areserious about customer service and we listen to whatour customers have to say about their experience at ourshops.

Steve Seidne

Seidners Collision Centers, Duarte, CA

This recognition by AutocheX will motivate us to takeour service to higher levels and continue to differentiateourselves as a top performer.

Michael Caruso

Central Collision Centers, Mokena, IL

Customer satisfaction is a deep-rooted core value of our

organization, so its a great honor to have our efforts

recognized by receiving the Premier Achiever Award.

Tim Cusic

Marcos Auto Body, San Gabriel, CA

Connect tocustomers andinsurers withAutocheX

The most respectedCSI provider in thecollision industry.

AutocheX(Customer Satisfaction

Indexing) | More insurance carriers use

AutocheX than any other company as their

preferred vendor for CSI. The reason whyis clear: As an independent research firm

with over 18 years experience, AutocheX

has a proven track record for delivering

impartial satisfaction metrics that are

accurate and timely.

High customer satisfaction leads to

increased customer retention and referrals,

expanded DRP relationships, and

ultimately, higher profits. With our powerful

CSI program and excellent reputation

with insurance companies, AutocheX is

uniquely positioned to help you make the

right connections to build your business.

Why CSI?

Knowing what your customers think

about their experience is critical to your

ability to provide great service.

Hearing the voice of the customer lets

you understand and meet customer

expectations.

Understanding the drivers of customer

satisfaction and loyalty will help you

make strategic decisions and prioritize

operational improvements. Expand your business by maximizing

the most economical source for new

businessyour loyal customers who

tell others about their great repair

experience.

A visible CSI program demonstrates your

commitment to customer service.

The national

AutocheX Premier

Achiever Awardis

presented annually

and recognizes

facilities that achieve

superior customer

satisfaction ratings.

CUSTOMER SATISFACTION INDEXING (CSI)

AutocheX




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Quickly and easilyselect parts andrepair procedures.

Clear, simple graphics speedproper parts ordering.

Instantly makeadjustmentsto the estimatewith the clickof a button.

Collision Repair Series(CRS) |

Mitchells Collision Repair Series combines

the industrys top vehicle dimension data

with procedural and mechanical repair and

other valuable reference information in a

single product. The full CRS package is

available on up to 5 DVDs.

Vehicle Dimensions| Over 15 years of

complete car, truck, and van coverage,including upperbody and underbody

dimensions in both millimeters and inches.

Accurate graphics show you exactly where

to measure. Customize your dimension

data and work with virtually any frame

equipment.

Air Bag Service & Repair| Bring

profitable air bag business in-house with

direct access to all air bag safety and

repair information, sensor location, and

disarming procedures so your technicians

can work safely on and around air bags.

Technicians Collision Repair Guide|Ensure your technicians are up-to-speed

on collision repair best practices with this

useful training tool.

Accessories, Equipment, & Electrical|

Removal and installation procedures for

instrument panels, circuit protection

devices, fusible links, timers, sensors, and

TruckEst| Mitchells advanced estimating

solution for medium and heavy trucks combines

estimating functionality with accurate, reliable data

on over 280 truck models. Create professional

estimates, truck condition reports, and customized

printouts of parts, assemblies and graphics.

Customize your parts information database by

saving parts numbers and prices for future

referenceand even consolidate your work by

saving estimates in a single estimating program.

Create generic estimates on virtually any heavy

equipment or vehicle. Access Mitchells procedure

pages to determine included and non-included

operations, import/export parts orders, worksheets

and estimates.

Coming to TruckEst:

New Trailer Inspection Report!

Automatic EMS Export!

Updated Estimate Format!

other electrical components. Includes

information on repairing anti-theft, cruise

control, and keyless entry systems.

Wiring Diagrams| Comprehensive, easy-

to-read schematic diagrams make tracing

faster than ever.

HVAC| Removal and installation

procedures for air and heating systems,

plus freon capacity tables and relatedwiring diagrams.

Brakes, Steering, & Suspension| Ensure

your most critical repairs are done correctly

with this valuable guide. Includes

procedural chassis and anti-lock break

repair.

Safety Recalls & Technical Service

Bulletins| Access more than 100,000

TSBs and a complete library of recalls,

indexed by symptom/system so you can

find what you need quickly and easily.

Coming to CRS:

Two additional DVDsgiving you over

40% more data with additional graphics,

diagrams, and procedural information!

Increased coverage for late model

vehicles!

Collision Repair Series(CRS

) TruckEst

ADDITIONAL ESTIMATING & REFERENCE TOOLS



Air Bag articles feature enhanced componentlocation and wiring diagrams.

Vehicle Dimension screens feature high-resolutionvector graphics and digital images.

Visit www.mitchell.comfor expanded views of the Mitchell CRS screens.


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Collision Estimating & Reference

Guides(CEGs) | Mitchells CEGs are

known as a trusted print resource for

reliable collision estimating and remain

widely utilized in shops all across the

country as a portable companion to

automated estimating systems, or even as

the primary estimating tool.

Whether youre an estimator or technician,work the front office, or the parts counter,

CEGs consistently deliver accurate, up-to-

date parts and labor informationputting

the information you need at your fingertips.

Your CEG subscription includes timely

updates throughout the year, so your

Guides will always feature the latest

models, most up-to-date part prices, and

vehicle valuation data from N.A.D.A.

New!Now the Guides are your source for

even morewith air bag quick reference

information and paint and materials data

now included for new model vehicles!Medium and Heavy Truck Guides|

Complete labor and refinish times for more

than 280 medium and heavy truck models

covering the past 30 years. Specific

procedure pages and hundreds of useful

illustrations eliminate guesswork so you

can be certain of the accuracy of your

estimate. The only print source for reliable

medium and heavy truck estimating!

Replacement Assemblies

Estimating Time Guide| Accurate

labor, refinish, and trim times developed

specifically for used parts and assemblies

to ensure your estimates accurately reflect

the additional labor associated with the use

of recycled parts. 20-year model coverage.

Restoration Parts & Estimating

Guide: Classic Cars| Complete partsand labor information for classic cars,

including OEM part numbers, parts

availability and part diagrams covering the

most popular classic modelssuch as the

Ford Thunderbird and Mustang. An

invaluable resource for shops specializing

in restoration and maintenance of vintage

vehicles or for private classic auto

enthusiasts.

Refinishing Materials Guide|

Precise, field-tested breakdowns of actual

costs for primers, colors, clear coats,

additives, and other materials needed to

restore vehicles to pre-accident conditionenable you to justify accurate materials

allowances rather than fixed overheads for

refinish operations.

Air Bag Service & Repair Manual|

Access critical information on dual-stage

air bags, side impact air bags, new air bag

systems, seat belt pretensioners,

component locations, service precautions,

and disabling procedures, so you can

keep air bag repairs in-house and allow

your technicians to work around

undeployed units safely and efficiently.

Vehicle Dimension Manuals| When success

is measured in millimeters, you need the best

vehicle dimension data available. Ensure your

frame repairs meet OEM recommended tolerances

and increase your efficiency and profitability.

Utilizes center-of-hole measurements.

Mitchells team of certified Master technicians

works with more than 50 OEMs, but they dont

always rely on them for specifications andgraphicsthey measure each vehicle and

illustrate every dimension graphic to ensure data

accuracy. Every page is laminated for minimum

wear and tear with daily use.

Unibody & Chassis Manuals| If your

measuring system utilizes edge-of-hole

dimensions, these manuals are for you. With the

most extensive coverage on the latest vehicles, the

Unibody & Chassis manuals are the most

complete source of information available. These

manuals contain edge-of-hole dimensions, point-

to-point tram lengths and diagonal measurements

and upperbody dimensions.

Guide to Professional Estimating| One of

the most important investments these days is thetraining and education of your collision repair

professionals. The Mitchell Guide to Professional

Estimating lays a foundation for applying sound

judgment to estimating jobs in accordance with

standard industry practices.

Trusted by three generationsof collision repairers.

We use the Mitchell Guides every day for quickparts look-up or for wholesale billing. Many times,

its a lot quicker to just grab a book and looksomething up, especially when youre on the run.

Andy Hill, H&H Collision Center, Tacoma, WA

ESTIMATING & REFERENCE GUIDES

The Guides

Mitchell Collision Estimating & Reference Guides

Mitchell Vehicle Dimension Manuals | Mitchell Unibody & Chassis Manuals


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Customer Service& Support The Knowledgebase: Use Mitchells

Knowledgebase to get immediate

answers to your questions. Youll be able

to view the latest:

Technical bulletins

How-Tos

Configuration Settingsand more

Online Issue Tracking: Submit and

manage all of your issues from one

location. Track progress, add notes, and

have virtual discussions with Mitchells

support professionals.

View Invoices and Statements: Retrieve

current copies of your Statements and

Invoices or obtain records from previous

months with a few simple clicks.

Telephone Support| Access ourprofessionals during these business hours:

MondayFriday, 8:00 a.m.- 8:00 p.m. ET

Phone: 800-448-4401Fax: 858-549-7024

Immediate access toworld-class training andongoing education.

www.mitchellu.com

Mitchells Technical Assistance Center has receivedthe prestigious Service & Support ProfessionalsAssociation (SSPA) STAR Awardmultiple times,

surpassing even leading software vendors suchas PeopleSoftand Microsoftfor providingtimely, quality support.

TRAINING/CUSTOMER SERVICE & SUPPORT

Mitchell University(Online Training) | Eventhe most sophisticated tools are only as effective

as the professional expertise of their users, which

is why education and training are among the most

important investments in any business. We are

committed to providing the quality training our

valued customers need to make the most of their

Mitchell information solutions.

Online training is available FREEto all

Mitchell customers through Mitchell University

(www.mitchellu.com). Learn at your own pace, on

your own time, whenever is convenient for you,

24/7. Review the tutorials as often as necessary,

and take advantage of our online certification teststo help you assess and document your increasing

competency. Become a Mitchell-certified estimator

at MitchellU.

Onsite training is available for UltraMate

Premier Suite.Our elite trainers will come to you

and work with you to develop a training plan

customized to meet your staffs unique needs. On

site training may be arranged at any time through

your local representative.

Tele-training allows you to receive personalized

attention without ever having to leave your

shop. Telephone training is sold in three-hour

increments, which may be spread out over two

months so you can schedule it when its

convenient for you. Teletraining works best as a

follow-up to the online tutorials.

ShopTalk Liveis a monthly education forum for

our shop customers. On Wednesdays, we offer live

training via the Internet. Its an easy, quick way to

get the training you need. To view topics and

register, visit www.mitchellshoptalk.com.

At Mitchell, we are committed to providing

our valued customers with nothing less

than superior service and support. Listed

below, youll find the fastest issue-resolving

methods for our customers. Each has its

own advantage depending on your needs:

Online Support| Access high-quality

support 24/7 at no cost using the Mitchell

Customer Support Site located at:

www.mitchell.com/support. Mitchells

Online Support includes a wide range of

customer support and knowledge tools

available 24/7, such as:

Support Forums: Mitchells Product

Support Forums provide direct access to

a variety of resources that can help you

achieve your goals. Resources include:

Industry professionals

Other Mitchell customers using thesame products and experiencing

similar challenges

Mitchell personnel including: Product

Managers, Developers, and Service

Engineers


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MitchellInformation Center

9889 Willow Creek Road

San Diego, California 92131

(866) 655-2437

www.mitchell.com

Search. Find. Repair. Repeat.

The Mitchell Information Centeris the collision repair industrys newest powerhouse portal to the

most organized and comprehensive OEM repair information. It features Mitchells industry-leading vehicle

dimensions database, as well as collision repair procedures and a wide range of mechanical repair topics.

Youll have fast and easy Internet access to critical repair information needed to efficiently and profitably

restore todays complex vehicles to their pre-accident condition. This fully searchable website leverages

Mitchells 60 years of collision industry expertise and OEM-recommended repair information with vehicle

coverage that spans over 20 yearsgiving you a source you can trust.

Limited-time FREE 30-day trial available for new users!Go to the most powerful collision repair database onlinethe Mitchell Information Center. Call:

(866) 655-2544or visit: www.mitchellinformationcenter.com

Documents

Mitchell Collisionshop Catalog 2082