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ClickSoftware joining Salesforce - kick offbuilding the best Field Service Management Solution in the Industry
Michael KübelEMEA RVP Field Service [email protected]
Forward-Looking StatementsStatement under the Private Securities Litigation Reform Act of 1995
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements
Salesforce + Click: Powering the Future of Field Service
VISION: Together we deliver the world’s
most intelligent, innovative, and complete field service solution to empower companies of all sizes
and across industries to modernize their mobile workforce operation
Accelerating our combined track record of innovation and leadership to power the future of field service
82% of Managers believe that their company will not remain competitive without a deep transformational change in Service*
*Study “State of Service”, sample size 3.500 Service Managers global. © Salesforce 2019
RUN
efficiency in planning and execution
excellent processes & tools
enablement of (mobile) workers
GROW
growth in/through Service
collaborationsynergies
transparency
INNOVATE
from reactive to proactive Service
from product- to customer centric
Service
agility
Transformation in Field Service - Chance and Challenge
Why Do Customers Select Field Service Lightning?
Configurability and modular open Eco System
Salesforce’s innovative powerCustomer Centric Platform Scheduling & Optimization
We tackle complex and simple resource scheduling and optimization scenarios
for customers of all sizes and industries
we make innovation actionable for central and mobile workforce: Einstein Analytics, AI, IoT, mobile
Apps.. 3 Releases each year
for an effortless and seamless multi-channel customer and
partner journey -on the same platform and
object model
The Salesforce Platform allows our customers to
configure and extend FSL to work for their use cases
+
The Fourth Industrial Revolution is Impacting EverythingTechnological and societal shifts are shaping customer and employee expectations
Next-Gen Mobile Technology
IoT AI..
Source: State of Connected Customer, 2018
Source: State of Service Report 2019
Sources: Dun & Bradstreet, 2018, State of the Connected Customer, Second Edition, and Emergence, “The Rise of the Deskless Workforce”, 2018
our focus: Four Catalysts Are Reshaping Future ServiceIn the Fourth Industrial Revolution
Integration
Service will be much more Data Driven
Automation and Augmentation
the potential of AI and Automation will
increase significantly
DigitalChannels
customers expect consistent experience
across all channels
Empowering Workforce
empowering mobile workforce will be more crucial than
ever
Spring ‘16Field Service Lightning GAWork Order Management
Winter ‘17Standard Resource and Scheduling Data Model
Spring ‘17iOS App
Parts, Inventory and VanstockRequired and Consumed
PartsLocations
Service Report Templates
Summer ‘17Preventative Maintenance
Parts RequestsStock Transfers
Asset RelationshipsTimesheets
Wave Analytics
Winter ‘18Android AppService CrewsAsset BOM UI
Complex, Long Cycle Work
Polygons and GeofencingService Contracts
Spring ‘18Flows
Crew SchedulingGuided Setup
Snap-In AppointmentsEinstein Vision
Scheduling Onboarding Wizard
Resource Efficiency for Scheduling
Summer ‘18Shield for FSL
Resource Scheduling Optimization
Maintenance PlansPath for Work OrdersService Report FiltersGantt Live Updates
Health Cloud Integration
Winter ‘19Service Report TranslationLightning Flow for Service
Product TransfersCommunity Dispatcher Console
Gantt Color PalettesDispatch Console Custom Actions
Service Report TriggersPredictive Traffic
Serialized Product Items
Field Service Lightning: Accelerating Innovation
