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Moving Forward With Your Next
Technology Implementation
Thursday, November 15, 2018: 02:00 PM – 03:15 PM
Cade Vereen, Director of Revenue - Typhoon Texas
Heather Darling, Development Officer - The Dalí Museum
Christina Gilchrist, IT POS Manager - Ripley Entertainment Inc.
Three Perspectives of a
Technology Implementation
Financial Perspective
A Newcomers Perspective
Experienced Information Technology Perspective
Cade VereenDirector of Revenue
Financial Side:
Cade Vereen
❖ 10 years in the waterpark and hospitality industry. A part of inaugural
team that rebuilt an existing waterpark into a Typhoon Texas park.
❖ Launched new POS, access control systems, and implemented RFID
technology into the new park. RFID technology used for customer
passes, payment types, and park amenity entitlements.
From Entry to POP➢ Technology is beginning to affect every aspect of our guest’s experience
➢ Keeping speed at the forefront
➢ Training the market
➢ Contactless consumers spend more
➢ Buying at the gate costs you more than you think
➢ Keeping it simple!
➢ Creating your backup plan
Challenges of Implementing New Tech
➢Getting your team onboard
➢Understanding the utility
➢Costly
➢Upgrading current infrastructure
Heather DarlingDevelopment OfficerThe Dali
New to the business:
Heather Darling
❖ 7 Years experience in variable data fundraising and marketing for not-
for-profit organizations.
❖Was hired as CRM Manager by The Dalí Museum and ultimately (3
months) configured and implemented a new POS, CRM and Reporting
software products. Collaborating with Finance, Investigations,
Marketing, Operations, etc.
❖ Didn’t know what a PLU was
Christina GilchristPoint of Sale Manager
Representing different
angles of the business:
Christina Gilchrist
❖ 24 Years in the entertainment and hospitality industry, with 20 years
Information Technology (IT) Point Of Sale (POS).
❖ Researched, tested, trained and implemented eight different POS
software platforms across attractions, restaurants and retail locations.
Collaborating with Finance, Investigations, Marketing, Operations, etc.
New Technology Implemented
➢ Automated cash handling systems
➢ EMV Chip n Pin devices
➢ Integrated System Peripherals:
➢ Biometrics
➢ Change dispensers
➢ Guest displays
➢ Inventory software
➢ Mobile tablets and vending handhelds
➢ Menu boards
➢ Seating systems
➢ Time keeping / Scheduling integrations
➢ Unmanned Ticketing Kiosks
➢ Register all in ones
➢ Scales
➢ Turnstiles
Implementation needs:Throughout technology implementations from software to hardware, from
attractions to restaurants there are consistent items needed that I have seen is
as follows:
✓ Management of the implementation
✓ Involve the business
✓ Test, Test, Test (day, month, quarter, annual processes and environment)
✓ Departmental involvement
✓ Scripting drawbacks
✓ Documentation
✓ Training
✓ Follow-up
